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src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="8" height="1" alt=""/></td><td width="102"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="102" height="1" alt=""/><br clear="all"/><font face="arial, helvetica, sans-serif" size="1" class="bbcpageToplefttd">5 December 2006<br/><a class="bbcpageTopleftlink" style="text-decoration:underline;" href="/web/20061205234402/http://www.bbc.co.uk/accessibility/">Accessibility help</a><br/><a class="bbcpageTopleftlink" style="text-decoration:underline;" href="/web/20061205234402/http://www.bbc.co.uk/cgi-bin/education/betsie/parser.pl">Text only</a></font></td></tr></table></td><td width="100%" valign="top"><script language="Javascript">  </script> <table width="490" cellpadding="3" cellspacing="0" border="0" id="banner"> <tr> <td><img src="/web/20061205234402im_/http://www.bbc.co.uk/help/images/2004_banner_help.gif" width="327" height="55" alt="help - tips, advice, links, answers" hspace="7"></td> </tr> </table></td></tr></table><table style="margin:0px;" cellspacing="0" cellpadding="0" border="0" align="left" width="110"><tr><td class="bbcpageCrumb" width="8"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="8" height="1" alt=""/></td><td class="bbcpageCrumb" width="100"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="100" height="1" alt=""/><br clear="all"/><font face="arial, helvetica,sans-serif" size="2"><a class="bbcpageCrumb" href="/web/20061205234402/http://www.bbc.co.uk/" lang="en">BBC Homepage</a><br/></font></td><td width="2" class="bbcpageCrumb"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="2" height="1" alt=""/></td><td class="bbcpageGutter" valign="top" width="10" rowspan="4"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="10" height="1" vspace="0" hspace="0" alt="" align="left"/></td></tr><tr><td class="bbcpageLocal" colspan="3"><img 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class="bbcpageServices"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="1" height="1" alt=""/></td><td class="bbcpageServices"><hr width="50" align="left"/><font face="arial, helvetica, sans-serif" size="2"><a class="bbcpageServices" href="/web/20061205234402/http://www.bbc.co.uk/feedback/">Contact Us</a><br/><br/><font size="1">Like this page?<br/><a class="bbcpageServices" onclick="popmailwin('/cgi-bin/navigation/mailto.pl?GO=1&REF=http://www.bbc.co.uk/help/index.shtml','Mailer')" href="/web/20061205234402/http://www.bbc.co.uk/cgi-bin/navigation/mailto.pl?GO=1&REF=http://www.bbc.co.uk/help/index.shtml" target="Mailer">Send it to a friend!</a></font><br/> </font></td><td class="bbcpageServices"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="1" height="1" alt=""/></td></tr></table><table width="480" cellspacing="0" cellpadding="0" border="0" style="margin:0px;" style="float:left;"><tr><td><a name="startcontent" id="startcontent"></a>  <table width="480" cellpadding="0" cellspacing="0" border="0">  <tr><td colspan="5"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="1" height="8" alt=""/></td></tr>   <tr> <td colspan="5"> <img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="4" height="1" alt=""/> <font size="4" color="#666666"> <b>BBC Help</b> </font> <br/><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="1" height="10" alt=""/><br/> </td> </tr>   <tr>  <td valign="top"> <table cellpadding="0" cellspacing="0" border="0"> <tr> <td width="10" bgcolor="#D1E3F2"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="10" height="1" alt=""/></td> <td width="270" bgcolor="#D1E3F2" valign="top"> <a name="index"></a> <img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="270" height="5" alt=""/><br/> <font size="2" color="#666666"> <font size="3"><b>How can we help?</b></font> <br/><br/> To make your experience of bbc.co.uk as enjoyable and useful as possible, we use the latest technologies across a wide range of media (audio, video, animation, interactive games and news tickers). For easy-to-follow advice about technical issues click on the relevant subject below. For other help subjects look in the left/right-hand columns. </font> <font size="2"> <ol class="helpList"> <li><a href="help_faq.shtml#whatis">What is bbc.co.uk?</a></li> <li><a href="help_faq.shtml#av">How do I get a game or audio/video clip to work?</a></li> <li><a href="help_faq.shtml#progs">Where can I comment on programmes or websites?</a></li> <li><a href="help_tech.shtml">Where can I report technical faults or pages that don't work?</a></li> <li><a href="help_faq.shtml#copy">How do I get a tape or transcript of a programme?</a></li> <li><a href="help_faq.shtml#inter">Where can I find the BBC抯 international online services?</a></li> </ol> </font> </td> <td width="10" bgcolor="#D1E3F2"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="10" height="1" alt=""/></td> </tr> <tr><td colspan="3"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="1" height="5" alt=""/></td></tr> <tr> <td width="10" bgcolor="#D1E3F2"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="10" height="1" alt=""/></td> <td width="270" bgcolor="#D1E3F2" valign="top"> <a name="quick"></a> <img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="270" height="5" alt=""/><br/> <font size="2"> <font color="#666666" size="3"><b>Using the Internet</b></font> <br/> <ol class="helpList"> <li><a href="/web/20061205234402/http://www.bbc.co.uk/webwise/">Is there a quick guide to getting started on the net?</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/webwise/glossary/a.shtml?path=a">Do you have a glossary of Internet terms?</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/webwise/learn/">Can the BBC help me to become a more confident Internet user?</a></li> </ol> </font> </td> <td width="10" bgcolor="#D1E3F2"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="10" height="1" alt=""/></td> </tr> </table> </td>   <td width="5"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="5" height="1" alt=""/></td>   <td width="10" bgcolor="#EEECEC"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="10" height="1" alt=""/></td> <td width="165" bgcolor="#EEECEC" valign="top"> <img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="165" height="5" alt=""/><br/> <font size="2" color="#666666"><b>More help with:</b></font> <br/><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="1" height="5" alt=""/><br/>  <style> ul.nav2 {margin:2px; padding:2px;} ul.nav2 li {margin:1px; padding:1px;} </style> <font size="2"> <ul class="nav2"> <li><a href="/web/20061205234402/http://www.bbc.co.uk/help/your_homepage.shtml">Making bbc.co.uk your homepage</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/privacy/">Privacy Policy</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/terms/">Terms of Use</a></li> </ul> <font color="#666666"><b>Further help is available at:</b></font> <ul class="nav2"> <li><a href="/web/20061205234402/http://www.bbc.co.uk/news/1/hi/help/">News</a></li> <li><a href="https://web.archive.org/web/20061205234402/http://newsvote.bbc.co.uk/WebObjects/ESSReg.woa/wa/help">Email News</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/weather/features/help.shtml">Weather</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/search/help.shtml">Search</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/radio1/audio/help.shtml">Radio 1</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/worldservice/help/index.shtml">World Service</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/education/schools/help/">Schools</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/cbbc/help/index.shtml">CBBC</a></li> <li><a href="/web/20061205234402/http://www.bbc.co.uk/messageboards/newguide/index.shtml">Message Boards &<br/>Live Chat</a></li> </ul></font>  </td> <td width="10" bgcolor="#EEECEC"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="10" height="1" alt=""/></td>  </tr>   <tr> <td colspan="5" align="center"> <small><a href="/web/20061205234402/http://www.bbc.co.uk/jobs/">Jobs at the BBC</a> | <a href="/web/20061205234402/http://www.bbc.co.uk/feedback/">Contact Us</a><br/></small> <img src="/web/20061205234402im_/http://www.bbc.co.uk/home/images/icon_bbc_mmi.gif" width="59" height="17" hspace="0" vspace="3" border="0" alt="BBC"/><br/> </td> </tr>  </table>  </td></tr></table><br clear="all"/><table cellpadding="0" cellspacing="0" border="0" lang="en"><tr><td class="bbcpageFooterMargin" width="110"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="110" height="1" alt=""/></td><td class="bbcpageFooterGutter" width="10"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="10" height="1" alt=""/></td><td class="bbcpageFooter" width="480" align="center"><img src="/web/20061205234402im_/http://www.bbc.co.uk/f/t.gif" width="480" height="1" alt=""/><br/><font face="arial, helvetica, sans-serif" size="1"><a class="bbcpageFooter" href="/web/20061205234402/http://www.bbc.co.uk/info/">About the BBC</a> | <a class="bbcpageFooter" href="/web/20061205234402/http://www.bbc.co.uk/help/">Help</a> | <a class="bbcpageFooter" href="/web/20061205234402/http://www.bbc.co.uk/terms/">Terms of Use</a> | <a class="bbcpageFooter" href="/web/20061205234402/http://www.bbc.co.uk/privacy/">Privacy & Cookies Policy</a><br/> </font></td></tr></table><br clear="all"/><script src="/web/20061205234402js_/http://www.bbc.co.uk/includes/linktrack.js?2" type="text/javascript"></script> </body> </html>