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For Further Assistance|Help|Student Portal

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta name="viewport" content="width=device-width, initial-scale=1.0"/> <meta name="keywords"/> <meta name="description"/> <meta name="last-cached" content="5/12/2024 @ 3:45:31"/></meta> <!-- Schema.org markup for Google+ --> <meta itemprop="name" content="For Further Assistance | Myskillsfuture.gov.sg"/> <meta itemprop="description"/> <meta itemprop="image" content="https://www.myskillsfuture.gov.sg/content/dam/portal/social/skillsfuture_fb_1200by630_w.jpg"/> <!-- Twitter card data --> <meta name="twitter:card" content="summary_large_image"/> <meta name="twitter:site" content="@SkillsFutureSG"/> <meta name="twitter:title" content="For Further Assistance | Myskillsfuture.gov.sg"/> <meta name="twitter:description"/> <meta name="twitter:creator" content="@SkillsFutureSG"/> <!-- Twitter summary card with large image must be at least 280x150px --> <meta name="twitter:image:src" content="https://www.myskillsfuture.gov.sg/content/dam/portal/social/skillsfuture_fb_1200by630_w.jpg"/> <!-- Open graph data --> <meta property="og:type" content="website"/> <meta property="og:title" content="For Further Assistance | Myskillsfuture.gov.sg"/> <meta property="og:description"/> <meta property="og:url" content="https://www.myskillsfuture.gov.sg/content/student/en/secondary/help/For-Further-Assistance.html"/> <meta property="og:image" content="https://www.myskillsfuture.gov.sg/content/dam/portal/social/skillsfuture_fb_1200by630_w.jpg"/> <meta property="og:image" content="https://www.myskillsfuture.gov.sg/content/dam/portal/social/skillsfuture_fb_200by200_w.jpg"/> <meta http-equiv="Content-Security-Policy" content="default-src https: 'unsafe-eval' 'unsafe-inline'; object-src 'none'; img-src * data:"/> <link rel="icon" href="/favicon.ico"/> <!--CR-04/2021 VICA--> <link href="https://webchat.vica.gov.sg/static/css/chat.css" rel="stylesheet"/> <title>For Further Assistance|Help|Student Portal</title> <script src="/etc/designs/msf/student/csrfheader.min.js"></script> <script src="/etc.clientlibs/clientlibs/granite/jquery/granite/csrf.min.js"></script> <script src="/etc/clientlibs/granite/jquery/granite/csrf.min.js"></script> <link rel="stylesheet" href="/etc/designs/msf/student/student-base.min.css" type="text/css"> <script src="/etc/designs/msf/student/student-base.min.js"></script> <link rel="stylesheet" href="/etc/designs/msf/student/secondary.min.css" type="text/css"> <script src="/etc/designs/msf/student/secondary/analytics-header.min.js"></script> <script type="text/javascript"> digitalData = { page: { pillar : '', audience : "Secondary", type : '' }, user: { id: '294de3557d9d00b3d2d8a1e6aab028cf' // from the backend user database } }; if (typeof SecondaryHeaderAnalyticsService != 'undefined') { SecondaryHeaderAnalyticsService.Page.init(window.location.pathname); } </script> <script src="//assets.adobedtm.com/7354f1c0c20b/060f29d1eef7/launch-44aff4d8cb16.min.js"></script> <script src="https://assets.wogaa.sg/scripts/wogaa.js"></script> <script type="text/javascript" src="/etc.clientlibs/clientlibs/granite/utils.js"></script> <div> <style id="antiClickjack">body{display:none !important;}</style> <script type="text/javascript"> if (self === top) { var antiClickjack = document.getElementById("antiClickjack"); antiClickjack.parentNode.removeChild(antiClickjack); } else { top.location = self.location; } </script> </div> <!-- HTML5 shim and Respond.js for IE8 support of HTML5 elements and media queries --> <!--[if lt IE 9]> <script src="https://oss.maxcdn.com/html5shiv/3.7.2/html5shiv.min.js"></script> <script src="https://oss.maxcdn.com/respond/1.4.2/respond.min.js"></script> <![endif]--> <script> //The scope of this file is to create global variables and function that are available in all pages. //Do not override this file in the child pages. Becareful on the variable name and also the variable //Secure Cookie Vulnerability //Function to check if need to set secure flag for client side cookies. function GetSecureCookieFlag(){ var securityProtocol=""; if(location && location.protocol == "https:"){ securityProtocol=";secure"; } return securityProtocol; } //Boolean Function to check if need to set secure flag for client side cookies. function CheckSecureCookieFlag(){ var securityProtocol=false; if(location && location.protocol == "https:"){ securityProtocol=true; } return securityProtocol; } </script> </head> <body ontouchstart class="page help"> <div id="maintenanceMessage"><script> var MAINTENANCE={ KEY:"MAIN-2019-0003", STUDENT:"<b>Myskillsfuture.gov.sg</b> will be undergoing scheduled maintenance from 28 November 2019 10:00 pm to 29 November 2019 12:00 am. During this period, the portal will be unavailable. We apologise for any inconvenience caused. Thank you", WORKFORCE:"<b>Myskillsfuture.gov.sg</b> will be undergoing scheduled maintenance from 28 November 2019 10:00 pm to 29 November 2019 12:00 am. During this period, the portal will be unavailable. We apologise for any inconvenience caused. Thank you", TRAINING_PROVIDER: "<b>Training Partners Gateway</b> will be undergoing scheduled maintenance from 28 November 2019 10:00 pm to 29 November 2019 12:00 am. During this period, the portal will be unavailable. We apologise for any inconvenience caused. Thank you", UAM:"<b>Myskillsfuture.gov.sg</b> will be undergoing scheduled maintenance from 28 November 2019 10:00 pm to 29 November 2019 12:00 am. During this period, the portal will be unavailable. We apologise for any inconvenience caused. Thank you", SHOW_MAINTENACE:false, START_TIME: "2017-11-29T00:06:00.000Z", END_TIME: "2019-11-29T14:15:00.000Z" } </script> <style> .close-maintenance{ position: relative; margin-left: 99%; z-index: 11; cursor: pointer; color: #ffffff; top: 2px; font-size: 20px; font-family: 'FontAwesome'; } #mainDiv fa-close::before { font-family: 'FontAwesome'; font-weight:normal; font-size: 20px; line-height: 24px; padding-top: 1px; content: '\f00d'; color: #fff; float: right; } .leftBox{ width:100%; } .maintenance_message_text { font-family:'Source Sans Pro', regular; font-size: 17px; color: #fff; width:96%; } #mysf-header .maintenance_message_text maintenance_message_close { font-size: 16px; color: #FFFFFF; } .maintenance_message_close{ width:0%; /* padding-right:15px;padding-left:15px;margin-right:auto;margin-left:auto; */ } #maintenanceMessageBox{ position: relative; z-index: 10; min-width: 260px; border: none; padding: 10px; padding-right: 20px; text-transform: none; background: #3e3e3e; text-align: left; } .exclamation{ position: relative; z-index: 11; color: #e68717; top: 2px; font-size: 36px; font-family: 'FontAwesome'; width:4%; } fa-exclamation-triangle::before { font-family: 'FontAwesome'; font-weight:normal; line-height: 24px; padding-top: 1px; content: '\f00d'; color: #e68717; } #mysf-header .fa-exclamation-triangle{ color: #65B8FE; font-size: 30px; } .leftContent{ } @media(max-width:1215px){ .exclamation{ width:8%; } .maintenance_message_text{ width:92%; } } @media(max-width:662px){ .exclamation{ width:15%; } .maintenance_message_text{ width:85%; } .maintenance_message_text{ font-size:15px; } } </style> <div id="mainDiv" style="display:none"> <div id="maintenanceMessageBox" class='clear'> <div class="container"> <div style="float:left" class='leftBox'> <div class="leftContent"> <div class="exclamation " style="float:left"> <span class="fa-exclamation-triangle "></span> </div> <div class="maintenance_message_text" style="float:right" id="displayMessage"></div> </div> </div> <div style="float:right" class="maintenance_message_close "> <span class="close-maintenance fa-close" onclick="closeMessage()"></span> </div> </div> </div> </div> <script> function checkMessageShowstatus(){ var showMessage = true; 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} if(!(curDate.getTime() <= toDate.getTime() && curDate.getTime() >= fromDate.getTime())) { dateInBetween=false; } return dateInBetween; } function closeMessage() { //add messageKey to local storage sessionStorage.setItem("curMessageKey",MAINTENANCE.KEY); //close the message $('#maintenanceMessageBox').hide(); //if(window.location.href.indexOf("/content/portal/en/training-provider") >= 0){ $('#spaceMaintenance').css('padding-top','0px'); //} }; function getMessage(){ if(window.location.href.indexOf("/content/student") >= 0){ return MAINTENANCE.STUDENT; } else if(window.location.href.indexOf("/content/portal/en/training-provider") >= 0){ return MAINTENANCE.TRAINING_PROVIDER; } else if(window.location.href.indexOf("/uam") >= 0){ return MAINTENANCE.UAM; } else{ return MAINTENANCE.WORKFORCE; } return null; } $( document ).ready(function() { if(sessionStorage.getItem("curMessageKey") !=MAINTENANCE.KEY){ var returnStatus = checkMessageShowstatus(); if(!returnStatus){ MAINTENANCE.SHOW_MAINTENACE=false; 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}, 100); }); }); </script> <!-- <div class="sgds-masthead" aria-label="Official SG Government Agency Website"> <div class="sgds-container "> <div class="row is-mobile"> <div class="col"> <a href="https://www.gov.sg" target="_blank"> <span class="sgds-icon sgds-icon-sg-crest"></span> <span class="is-text">A Singapore Government Agency Website</span> </a> </div> </div> </div> </div> --> <!-- End - Inclusion of SGDS script for Masthead banner --> <div id="cookieMessage"><!-- Note: This implementation is done purely on the html page due to following. 1. To optimise page loading speed by retaining the logic at client side. 2. To work around Cloud Front caching, Dispatcher caching and Local Browser caching 3. To reuse the component across various portal's from 1 single source. Do consider the above before changing. --> <style> .close-cookie{ position: relative; margin-left: 99%; z-index: 11; cursor: pointer; color: #ffffff; top: 2px; font-size: 20px; font-family: 'FontAwesome'; } #cookieDiv .leftBox{ width:100%; } .cookie_message_text{ font-family:'Source Sans Pro', regular; font-size: 17px; color: #fff; width:96%; } .cookie_message_close{ width:0%; /* padding-right:15px;padding-left:15px;margin-right:auto;margin-left:auto; */ } .exclamation{ position: relative; z-index: 11; color: #e68717; font-size: 36px; font-family: 'FontAwesome'; width:4%; } fa-exclamation-triangle::before { font-family: 'FontAwesome'; font-weight:normal; line-height: 24px; padding-top: 1px; content: '\f00d'; color: #e68717; } .leftContent{ } .cookieMessageBox{ background-color: #3e3e3e; } #cookieDiv{ background-color: #3e3e3e; height: 50px; bottom:0px; padding-top:10px; position: fixed; z-index: 1051; } @media(max-width:1215px){ #cookieDiv{ height: 80px; } } @media(max-width:662px){ #cookieDiv{ height: 100px; } } </style> <div id="cookieDiv" class="col-xs-12" style="display:none"> <div id="cookieMessageBox" class='clear'> <div class="container"> <div style="float:left" class='leftBox'> <div class="leftContent"> <div class="cookie_message_text" id="cookieMessage"></div> </div> </div> <div style="float:right" class="cookie_message_close"> <span class="close-cookie fa-close" onclick="closeCookieMessage()"></span> </div> </div> </div> </div> <script> var COOKIE={ PORTAL:"MySkillsFuture uses cookies to personalise content for you. By continuing to use this website, you consent to our use of cookies.", TPG:"Training Partners Gateway uses cookies to personalise content for you. By continuing to use this website, you consent to our use of cookies." } function closeCookieMessage() { $('#cookieDiv').hide(); }; $( document ).ready(function() { //Cookie Enable message Logic -- Start var cookieEnabled = navigator.cookieEnabled; if(!cookieEnabled ){ //donot display on mobile apps page try{ var viewSource = RequestUtil.getURLParameter("viewSource"); if (!(viewSource && (viewSource == 'mobileApp'))) { var cookieText = COOKIE.PORTAL; if(window.location.href.indexOf("/content/portal/en/training-provider") >= 0){ cookieText = COOKIE.TPG; } $('.cookie_message_text').text(cookieText); $('#cookieDiv').show(); } }catch(e){ } } //Cookie Enable message Logic -- End }); </script> </div> <div id="blackoutbox"> &nbsp; </div> <!-- MAIN NAVIGATION Student--> <nav id="main-nav" class="navbar"> <div class="container"> <!-- Brand and toggle get grouped for better mobile display --> <div class="navbar-header"> <button type="button" class="navbar-toggle" id="sidr-toggle"> <i class="fa fa-bars fa-fw"></i> <i class="fa fa-close fa-fw"></i> </button> <div class="search"><!-- Mobile search button --> <a id="mobile-nav-portal-search" href="javascript:void(0)" class="btn btn-link btn-circle btn-gray-light hidden-md hidden-lg" style="background-color: #DD8709;"> <i class="fa fa-fw fa-search"></i> </a> </div> <a class="navbar-brand no-padding-left" href="/content/student/en/secondary.html"><!-- SPU-2006 --> <img class="myskillsfuture-logo" alt="My Skills Future Logo" src="/etc/designs/msf/student/student-common/images/logo_myskillsfuture.png"/> </a> </div> <!-- Collect the nav links, forms, and other content for toggling --> <div class="navbar-collapse collapse" id="myskillsfuture-main-menu"> <div class="navbar-right"> <ul class="nav navbar-nav navbar-primary student_navBar_primary"> <li class="dropdown active"> <a href="#" class="dropdown-toggle" type="button" id="dropdown-menu-0" data-toggle="dropdown"> About <i class="fa fa-caret-down"></i> </a> <ul class="dropdown-menu" aria-labelledby="dropdown-menu-0"> <li> <a href="/content/student/en/secondary/about/myskillsfuture-for-students.html">MySkillsFuture for Students</a> </li> <li> <a href="/content/student/en/secondary/about/education-and-career-plan.html">Education and Career Plan</a> </li> <li> <a href="/content/student/en/secondary/about/myskillsfuture-for-partners.html">MySkillsFuture for ECG Industry Partners with MOE Schools</a> </li> </ul> </li> <li> <a href="/content/student/en/secondary/assessment.html">Know Yourself</a> </li> <li class="dropdown active"> <a href="#" class="dropdown-toggle" type="button" id="dropdown-menu-2" data-toggle="dropdown"> World of Work <i class="fa fa-caret-down"></i> </a> <ul class="dropdown-menu" aria-labelledby="dropdown-menu-2"> <li> <a href="/content/student/en/secondary/world-of-work/industry-landscape.html">Singapore Industry Landscape</a> </li> <li> <a href="/content/student/en/secondary/world-of-work/occupation.html">Learn About Job Roles</a> </li> </ul> </li> <li class="dropdown active"> <a href="#" class="dropdown-toggle" type="button" id="dropdown-menu-3" data-toggle="dropdown"> Education Guide <i class="fa fa-caret-down"></i> </a> <ul class="dropdown-menu" aria-labelledby="dropdown-menu-3"> <li> <a href="/content/student/en/secondary/education-guide/education-landscape.html">Singapore Education Landscape (Graduating Cohorts up to AY2026)</a> </li> <li> <a href="/content/student/en/secondary/education-guide/education-landscape-FSBB.html">Singapore Education Landscape (Sec 1 Cohorts from AY2024)</a> </li> <li> <a href="/content/student/en/secondary/education-guide/explore-school.html">Explore Educational Institutions</a> </li> <li> <a href="/content/student/en/secondary/education-guide/courses.html">Explore Courses</a> </li> <li> <a href="/content/student/en/secondary/education-guide/events.html">Calendar of Events</a> </li> </ul> </li> <li class="dropdown active"> <a href="#" class="dropdown-toggle" type="button" id="dropdown-menu-4" data-toggle="dropdown"> Help <i class="fa fa-caret-down"></i> </a> <ul class="dropdown-menu" aria-labelledby="dropdown-menu-4"> <li> <a href="/content/student/en/secondary/help/user-guides.html">User Guides &amp; FAQs</a> </li> <li> <a href="/content/student/en/secondary/help/ecg-resources.html">ECG Resources</a> </li> </ul> </li> </ul> <ul class="nav navbar-nav navbar-secondary student_navBar_secondary"> <!--<li class="active" style="margin-left: -20px;"><a href="/content/student/en/secondary/help.html">Help</a></li>--> <li style="margin-left: -10px;"><a href="/content/student/en/secondary/header/feedback.html">Feedback</a></li> </ul> <ul class="nav navbar-nav navbar-tertiary"> <li class="active portal-search-nav-li"> <!--<a href="/content/student/en/secondary/header/search.html" class="btn btn-link btn-circle btn-gray-light">--> <a id="nav-portal-search" data-toggle="popover" data-placement="bottom" href="javascript:void(0)" class="btn btn-link btn-circle btn-gray-light portal-nav-popover portal-search-nav-btn" aria-label="Search"> <i id="nav-search-icon" class="fa fa-fw fa-search"></i><span> Search</span> </a> <div class="popover-content hide"> <div class="input-group popover_primary_input"> <input type="text" class="portalSearch form-control" placeholder="Search by Keyword"/> <div class="input-group-btn"> <span class="hidden portalSearchSelectedValue"></span> <button type="button" onclick="topNavFunctions.gotoPortalSearchResultPage($(this))" class="portalSearch_submit btn btn-secondary search"><span class="glyphicon glyphicon-search"></span></button> </div> </div> </div> </li> <li class="userNavPhoto hidden"> <div id="nav-profile-image" class="portal-nav-popover portal-nav-userInfo" data-placement="bottom" data-toggle="popover"> <img id="user-profile-image" class="btn btn-link btn-circle img-responsive" src="/etc/designs/msf/student/student-common/images/default-avatar.v9899025.gif" alt=""/> </div> <div class="popover-content hide"> <div class="user-dropdown-profile"> <div id="profileName"></div> <hr/> <a class="dropdown-item" href="/content/student/en/secondary/change-password.html">Change Password</a> </div> </div> </li> <li> <a href="javascript:void(0)" class="btn btn-link btn-round btn-gray-light studentHeaderbtn loginbtn hidden"> Login <i class="fa fa-fw fa-lock"></i> </a> <a href="javascript:void(0)" class="btn btn-link btn-round btn-gray-light studentHeaderbtn logoutbtn hidden"> Logout <i class="fa fa-fw fa-unlock"></i> </a> </li> </ul> </div><!-- /.navbar-right --> </div><!-- /.navbar-collapse --> </div><!-- /.container-fluid --> <div id="mobile-view-search-bar" class="hidden-lg"> <div class="input-group container"> <span class="input-group-addon"><span class="fa fa-search"></span></span> <input type="text" class="mobileportalSearch form-control" placeholder="Search by Keyword" autocomplete="off"/> <div class="input-group-btn"> <span class="hidden mobileSearchSelectedValue"></span> <button type="button" onclick="mobileViewGotoSearchResultPage()" class="btn btn-secondary">Search</button> </div> </div> </div> <!-- message of network disconnection CR-34 2020-11-07 --> <div id="networkDisconnectionMessage"> <style> #networkDisconnectionMessage .close-maintenance{ position: relative; margin-left: 99%; z-index: 11; cursor: pointer; color: #ffffff; top: 2px; font-size: 20px; font-family: 'FontAwesome'; } #networkDisconnectionMessageDiv fa-close::before { font-family: 'FontAwesome'; font-weight:normal; font-size: 20px; line-height: 24px; padding-top: 1px; content: '\f00d'; color: #fff; float: right; } #networkDisconnectionMessage .leftBox{ width:100%; } #networkDisconnectionMessage .maintenance_message_text { font-family:'Source Sans Pro', regular; font-size: 17px; color: #fff; width:96%; } #networkDisconnectionMessage .maintenance_message_text maintenance_message_close { font-size: 16px; color: #FFFFFF; } #networkDisconnectionMessage .maintenance_message_close{ width:0%; } #networkDisconnectionMessageBox { position: relative; z-index: 10; min-width: 260px; border: none; padding: 10px; padding-right: 20px; text-transform: none; background: #3e3e3e; text-align: left; height:50px; } #networkDisconnectionMessage .exclamation{ position: relative; z-index: 11; color: #e68717; top: -10px; font-size: 36px; font-family: 'FontAwesome'; width:4%; } #networkDisconnectionMessage fa-exclamation-triangle::before { font-family: 'FontAwesome'; font-weight:normal; line-height: 24px; padding-top: 1px; content: '\f00d'; color: #e68717; } #networkDisconnectionMessage .fa-exclamation-triangle{ color: #65B8FE; font-size: 30px; } #networkDisconnectionMessage .leftContent{ } @media(max-width:1215px){ .exclamation{ width:8%; } #networkDisconnectionMessage .maintenance_message_text{ width:92%; } } @media(max-width:662px){ #networkDisconnectionMessage .exclamation{ width:15%; } #networkDisconnectionMessage .maintenance_message_text{ width:85%; } #networkDisconnectionMessage .maintenance_message_text{ font-size:15px; } } </style> <div id="networkDisconnectionMessageDiv"> <div id="networkDisconnectionMessageBox" class='clear' style="display:none"> <div class="container"> <div style="float:left" class='leftBox'> <div class="leftContent"> <div class="exclamation " style="float:left"> <span class="fa-exclamation-triangle "></span> </div> <div class="maintenance_message_text" style="float:right" id="displayMessage">No network connection. Reconnect to keep the browsing going. </div> </div> </div> <div style="float:right" class="maintenance_message_close "> <span class="close-maintenance fa-close" onclick="closeNetworkMessageBox()"></span> </div> </div> </div> </div> <script> function openNetworkMessageBox() { $('#networkDisconnectionMessageBox').show(); } function closeNetworkMessageBox() { $('#networkDisconnectionMessageBox').hide(); }; function initializeDetection() { console.log('initializeDetection....'); window.addEventListener("offline", function(event) { console.log('status: network is disconnected at ', new Date()); openNetworkMessageBox(); }) window.addEventListener("online", function(event) { console.log('status: network is connected at ', new Date()); closeNetworkMessageBox(); }) if (navigator.onLine) closeNetworkMessageBox(); else openNetworkMessageBox(); } $(document).ready(function(){ initializeDetection(); }) </script> </div> </nav> <div id="sub-nav-placeholder"></div> <style> #sidr .fa-fw{font-size:20px;text-align:center} #sidr.sidr.right{ padding-top:0px; } /* SPU-676 */ #sidr { z-index: 999; } /* SPU-676 */ /*3034*/ #main-nav .student_navBar_secondary > li:first-child > a { border-left:none ; } #main-nav .student_navBar_primary > li:last-child > a { border-left:1px solid #cccccc; } #main-nav .student_navBar_primary{ margin-right:0px !important; } .student_navBar_primary>li>a{ padding-left:10px !important; } /*3034*/ /* for CR34: mobile view search bar change*/ #mobile-view-search-bar{ display: none; padding: 20px 0; margin-top: -2px; background-color: #ececec; } #mobile-view-search-bar .input-group{ border-radius: 0; border: none; background-color: #ececec; } #mobile-view-search-bar .input-group-addon{ background-color: #f7f7f7; border: none; } #mobile-view-search-bar input{ border: none; background-color: #ffffff; } #mobile-view-search-bar button{ border-radius: 0; width: auto; height: 53px; background-color: #dd8709; padding: 8px 20px; font-size: 16px; border-bottom-right-radius: 5px; border-top-right-radius: 5px; } /* for CR34 */ </style> <script> function addVICA_ChatbotJS() { var vica_script = document.createElement('script'); vica_script.setAttribute('src','https://webchat.vica.gov.sg/static/js/chat.js'); vica_script.setAttribute('id','vica_chatbot'); document.body.appendChild(vica_script); } function updateVICA_Environment() { var vica =document.getElementById('webchat'); if (vica) { var non_prd = window.location.hostname.toLowerCase() != 'www.myskillsfuture.gov.sg'; if (non_prd) vica.setAttribute('app-environment-override', 'draft'); } } $(document).ready(function () { $("#nav-portal-search").on("show.bs.popover", function(){ $(this).addClass("red-highlighted"); }); $("#nav-portal-search").on("hide.bs.popover", function(){ $(this).removeClass("red-highlighted"); }); $("#nav-profile-image").on("show.bs.popover", function(){ $(this).find("img").addClass("red-highlighted"); }); $("#nav-profile-image").on("hide.bs.popover", function(){ $(this).find("img").removeClass("red-highlighted"); }); $("#mobile-nav-portal-search").on("click", function(){ if($("#mobile-view-search-bar").css("display") == "none"){ $("#mobile-view-search-bar").show(); }else{ $("#mobile-view-search-bar").hide(); } }); $("#mobile-view-search-bar").find(".mobileportalSearch").focus().autocomplete({ highlight: true, minLength: 3, source: function(request, response) { $.ajax({ url: "/services/portalService/getPortalSearch", dataType: "json", type:"POST", data: { parameter: request.term, portalName:CommonUtils.getPortalNameInJs(), }, cache: false, success: function( data) { var items = data; response(items); }, error: function(jqXHR, textStatus){ console.log( textStatus); } }); }, select: function(event, ui) { $(this).val(ui.item.value); $("#mobile-view-search-bar").find(".mobileSearchSelectedValue").text("").text("type="+ui.item.type+"&q="+ui.item.parameter); } }).keypress(function(event){ var keycode = (event.keyCode ? event.keyCode : event.which); if(keycode == '13'){ $("#mobile-view-search-bar").find("button").trigger("click"); } }); // <!-- added for CR-03/2022 start--> var non_prd = window.location.hostname.toLowerCase() != 'www.myskillsfuture.gov.sg'; updateVICA_Environment(); addVICA_ChatbotJS(); // <!-- added for CR-03/2022 start--> }); function mobileViewGotoSearchResultPage() { var value= $("#mobile-view-search-bar").find(".mobileSearchSelectedValue").text(); if(value==""){ var temp= $("#mobile-view-search-bar").find(".mobileportalSearch").val().trim(); value="fq=Course_Tagging%3A2&type=job&q="+encodeURIComponent(temp); }else{ value=value.substring(0,value.indexOf("&q=")+3)+encodeURIComponent(value.substring(value.indexOf("&q=")+3,value.length)); } var href="/content/student/en/"+CommonUtils.getPortalNameInJs()+"/header/search.html?"+value; window.location.href=href; } </script> <!-- added for CR-03/2022 start--> <!--<sly data-sly-test="false"> <sly data-sly-include="partials/vica_chatbot.html"/> </sly>--> <style> .webchat-MuiTypography-root { color: black; } </style> <div style="display: block;" id="webchat" app-id="moe-ask-ecg" app-name="Ms Jamie" app-icon="/etc/designs/msf/student/secondary/images/icon_chatbotcircle.png" app-subtitle="Welcome to Ms Jamie" app-color="#e68717" app-foreground-color-1="#FFFFFF" app-background-color-2="#FFFFFF" app-foreground-color-2="#000000" app-canvas-background-color="#ddd" app-base-font-size="15" app-auto-launch="false" app-position-right="8" app-position-bottom="105"> </div> <!-- added for CR-03/2022 End--> <main class="theme1"> <div class="page-header breadcrumb-header paddbottom"> <div class="container no-padding-left"><!-- SPU-2006 --> <div class=""> <div class="col-md-8 col-sm-7 breadcrumb_header_left_position"> <ul class="breadcrumb"> <li class="active"> <a href="/content/student/en/secondary.html"><i class="fa fa-home fa-fw"></i></a> </li> <li> <a class="clickBreadcrumbLink" href="/content/student/en/secondary/help.html" onclick="CQ_Analytics.record({event:'followBreadcrumb',values: { breadcrumbPath: '/content/student/en/secondary/help' },collect: false,options: { obj: this },componentPath: 'portal/components/content/breadcrumb'})">Help</a> 聽&gt;聽 User Guides &amp; FAQs </li> </ul> <!-- /.breadcrumb --> </div><!-- /.col --> <div class="col-md-4 col-sm-5 breadcrumb_header_right_position"> <div> </div> <!--<ul class="action-widget">--> <!--<li class="active"><a href="#"><i class="fa fa-download fa-fw"></i> Download</a></li>--> <!--<li><a href="#"><i class="fa fa-print fa-fw"></i> Print</a></li>--> <!--<li><a href="#"><i class="fa fa-share-alt fa-fw"></i> Share</a></li>--> <!--</ul>&lt;!&ndash; /.action-widget &ndash;&gt;--> </div><!-- /.col --> </div><!-- /.row --> </div><!-- /.container --> </div><!-- /.page-header --> <div class="container"> <div class=""> <div class="col-md-12 alert alert-danger error-message-container fade in" role="alert" style="display: none;"> <span class="glyphicon glyphicon-remove-sign" aria-hidden="true"></span> <button type="button" class="close"> <span aria-hidden="true">&times;</span> </button> <span class="sr-only">Error:</span> <span id="error-message"></span> </div> <div class="col-md-12 alert alert-success success-message-container" role="alert" style="display: none;"> <span class="glyphicon glyphicon-ok-sign" aria-hidden="true"></span> <button type="button" class="close"> <span aria-hidden="true">&times;</span> </button> <span class="sr-only">Success:</span> <span id="success-message">Record saved successfully.</span> </div> </div> </div> <div class="page__title"><div class="title"><style> @media (max-width: 766px) { .reflection { margin-top: 20px; } } </style> <!-- PAGE HEADER --> <div class="page-header headerGap"> <div class="container no-padding-left"><!-- SPU-2006 --> <div class=""> <div class="col-xs-12 col-sm-12 col-md-9"> <!--<ul class="breadcrumb"> <li class="active"><a href="#"><i class="fa fa-home fa-fw"></i></a></li> <li><a href="#">Education Guide</a></li> <li><a href="#">Singapore Education Landscape</a></li> </ul>&lt;!&ndash; /.breadcrumb &ndash;&gt;--> </div> <!-- /.col --> <div class="col-xs-12 col-sm-12 col-md-3"> <div class="reflection"> </div> </div> </div> <!-- /.row --> </div> <!-- /.container --> </div><!-- /.page-header --> </div> </div> <div class="page__par"> <div class="sub_nav_student parbase"><script> (function($, window, document) { $(function() { $.ajax({ url: '\/content\/student\/en\/secondary\/help\/For\u002DFurther\u002DAssistance\/jcr:content\/par\/sub_nav' + '.load', type: "GET", async: true, cache: false, data: { }, success: function(rawData, status, xhr) { $('#sub-nav-placeholder').html(rawData); topNavFunctions.portalNavPopover(); topNavFunctions.getUserDetails(); callSidr(); } }); }); }(window.jQuery, window, document)); function callSidr(){ $(function() { // Sidr Off Canvas Menu $('#sidr-toggle').sidr({ name: 'sidr', source: '#mobile-nav', side: 'right', renaming: false, onOpen: function(name) { $('#sidr-toggle').addClass('open'); },onOpenEnd:function () { topNavFunctions.initAutoCompleteForPortalSearch(); },onClose: function(name) { $('#sidr-toggle').removeClass('open'); }, }); // Slidebars Submenus $('.category-toggle-submenu').off('click').on('click', function() { $submenu = $(this).parent().children('.navbar-category-submenu'); $(this).add($submenu).toggleClass('category-submenu-active'); // Toggle active class. if ($submenu.hasClass('category-submenu-active')) { $submenu.slideDown(200); } else { $submenu.slideUp(200); } }); }); // Close Sidr when browser resize $(window).resize(function () { if ($(window).width() > 1199) { $.sidr('close', 'sidr'); } }); }; </script> </div> <div class="student_faq_page"> <script> // Used for analytics. Do not remove. var userId = '294de3557d9d00b3d2d8a1e6aab028cf'; var orgName = ''; var helpCategory = 'For Further Assistance'; </script> <script> // Used for analytics. Do not remove. var userId = 'WLjC0KV3RlXUK8J7_OVe4Hu5tTkd0nhjiRGB63RcuH0NWHRgHYNUlQka1hxCp39vXMNFlDhn1N\u002DjUPxdUW2jbwuNgNgB4DwQONalBM3SP\u002DxyRl5hQUA_QZnGvTxMH26q'; var orgName = ''; var helpCategory = 'For Further Assistance'; </script> <div class="student_portal_jumbo_container"> <div id="jumbo_container" class="container-fluid paddingxs0 industry_insight_hotel" style="padding-top: 0px;padding-bottom:0px !important"> <div class="container paddingxs0 "> <div class="student_help_nvg">User Guides & FAQs</div> <div class="sectorialinsights_card industryInsight_hotel"> <div class="industryInsight_hotel_contentHolder"> <div class="sectioncontent"> <h2>Choose a Topic</h2> <div class="formbox"> <div class="input-group dropdownmenu col-sm-9 col-xs-12"> <button class="form-control dropdown-toggle question_dropdown_button" type="button" data-toggle="dropdown" aria-expanded="false"> <span class="help_dropdown_menu_contant">For Further Assistance</span> <span class="help_dropdown_menu_icon">v</span> </button> <ul class="dropdown-menu" role="menu"> <div class="col-xs-12 dropdown_li_position"> <li style="margin: 5px"><a href="/content/student/en/secondary/help/User-Video-Guides.html" style="color: #FFFFFF">User Video Guides</a></li> </div> <div class="col-xs-12 dropdown_li_position"> <li style="margin: 5px"><a href="/content/student/en/secondary/help/Navigating-the-Portal.html" style="color: #FFFFFF">Navigating the Portal</a></li> </div> <div class="col-xs-12 dropdown_li_position"> <li style="margin: 5px"><a href="/content/student/en/secondary/help/Know-Yourself.html" style="color: #FFFFFF">Know Yourself</a></li> </div> <div class="col-xs-12 dropdown_li_position"> <li style="margin: 5px"><a href="/content/student/en/secondary/help/World-of-Work.html" style="color: #FFFFFF">World of Work</a></li> </div> <div class="col-xs-12 dropdown_li_position"> <li style="margin: 5px"><a href="/content/student/en/secondary/help/Education-Guide.html" style="color: #FFFFFF">Education Guide</a></li> </div> <div class="col-xs-12 dropdown_li_position"> <li style="margin: 5px"><a href="/content/student/en/secondary/help/Others.html" style="color: #FFFFFF">Others</a></li> </div> <div class="col-xs-12 dropdown_li_position"> <li style="margin: 5px"><a href="/content/student/en/secondary/help/For-Further-Assistance.html" style="color: #FFFFFF">For Further Assistance</a></li> </div> </ul> </div> </div> <p style="padding:0px;color:#333">This topic provides information of different channels for assistance.</p> <div class="contenttext"> </div> </div> </div> </div> </div> </div> </div> <div class="container sectioncontent"> <div class="tabbedcontent parbase"> <div id="tabbedcontent"> <div class="tabbox"> <ul class="contenttabs nav nav-tabs" id="Courses_Tab"> <li class=""><a data-toggle="tab" href="#tab1" aria-expanded="true"><div class="text">Individuals</div></a></li> </ul> </div><!-- /. row --> <div class="tab-content"> <div id="tab1" class="tab-pane fade "> <div class="generic-text text parbase"><div class="detail_sectioncontent block" }> <div class="content"><h2>FREQUENTLY ASKED QUESTIONS</h2> </div> </div> </div> <div class="accordion parbase"> <div id="accordion_295402459_accordion" class="contentpanel sectioncontent accordion_component"> <div class="panel detail_sectioncontent accordion1"> <div class="panel-heading headerbar"> <a class="collapsed" onclick="trackAccordionClick(this);" id="Assistance and Feedback" data-toggle="collapse" href="#accordion_295402459_Accordion1" aria-expanded="true"> <h2 class="accordion_title">Assistance and Feedback</h2> </a> </div> <div class="panel-collapse collapse" id="accordion_295402459_Accordion1" aria-expanded="true"> <div class="panel-body"> <div class="student_faq_orderedlist"><ol class="student-ordered-list" type="1"> <div class="student_faq_multilistitem"><li class="student-list-item"> <h3>For NRIC Login Issues</h3> <span><p>If you are experiencing NRIC login issues, please try the following methods:</p> <p>1.聽<a href="https://go.gov.sg/mysf-mims-login">MIMS Login</a><br /> 2.聽<a href="https://go.gov.sg/mysfsso">Single Sign-On via SLS App Library</a> (For students only)</p> </span> </li> <li class="student-list-item"> <h3>For Further Assistance</h3> <span><p>You can also approach your Form Teachers or ECG Counsellor to seek help on using the portal. If you are experiencing any other issues on the MySkillsFuture Student Portal, please submit your enquiry <a href="https://go.gov.sg/mysf-incidentreport">here</a>.</p> </span> </li> </div> </ol></div> </div> </div> </div> </div> <script> function trackAccordionClick(accordionElement){ var currentClassName = $(accordionElement).attr('class'); if (currentClassName === 'collapsed'){ if ($(accordionElement).closest('.DetailsPageStyle .detail_sectioncontent.block').length == 0) { $(accordionElement).closest('.panel-heading').css('border-bottom', 'none'); $(accordionElement).find('h2').css('padding-bottom', '0px'); } //Analytics Student Portal Track Accordions if(CommonUtils.getPortalNameInJs() != "") { //Analytics Student Portal Track Accordions if (typeof SPAnalyticsUtil != 'undefined') { var accordName = $(accordionElement).attr('id'); SPAnalyticsUtil.Common.trackAccordionViewed(accordName); } } } else { if($(accordionElement).closest('.DetailsPageStyle .detail_sectioncontent.block').length == 0) { $(accordionElement).closest('.panel-heading').css('border-bottom', '1px solid #ebebeb'); $(accordionElement).find('h2').css('padding-bottom', '30px'); } } }; </script></div> <div class="columncontrol"> <div></div> <div class="row"> <div class="col-sm-6"> </div> <div class="col-sm-6"> <div class="student_faq_video"> <div id="student_faq_video_faqvideo" class="row sectioncontent"> <div class="col-sm-12 dragscroll-item"> <h2>Video Guides</h2> <div class="slick_show"> <div class="slick-item"><!-- slick-item 1 --> <div class="info-card"> <figure> <div class="image-wrap"> <div class="video-overlay" data-toggle="modal" data-target="#student_faq_video_video-popup-modal" url="https://www.youtube.com/embed/H9C5WB6lqiI"></div> <iframe width='100%' height='150px' src="https://www.youtube.com/embed/H9C5WB6lqiI" x-cq-linkchecker="skip"></iframe> </div> <figcaption> <p class="videoTitle">Check Account Balance and Submit Claims</p> <p class="videoDescription">Curabitur facilisis elit nisl, in suscipit turpis laoreet a. Aliquam lacinia dui quis augue auctor, non dapibus arcu viverra.</p> </figcaption> </figure> </div> </div><!-- /. slick-item 1 --> <div class="slick-item"><!-- slick-item 1 --> <div class="info-card"> <figure> <div class="image-wrap"> <div class="video-overlay" data-toggle="modal" data-target="#student_faq_video_video-popup-modal" url="https://www.youtube.com/embed/H9C5WB6lqiI"></div> <iframe width='100%' height='150px' src="https://www.youtube.com/embed/H9C5WB6lqiI" x-cq-linkchecker="skip"></iframe> </div> <figcaption> <p class="videoTitle">Check Claim Status and Manage Claim Cancellation</p> <p class="videoDescription">Curabitur facilisis elit nisl, in suscipit turpis laoreet a. Aliquam lacinia dui quis augue auctor, non dapibus arcu viverra.</p> </figcaption> </figure> </div> </div><!-- /. slick-item 1 --> <!-- /. slick-item 1 --> </div><!-- /. slick-panel --> </div> </div> <!-- START of Modal --> <div id="student_faq_video_video-popup-modal" class="modal fade" role="dialog"> <div class="modal-dialog"> <div class="modal-content video-popup"> <div class="single-column-popup"></div> </div> </div> </div> <!-- END of Modal --> <script> $(document).ready(function(){ $('#student_faq_video_faqvideo .video-overlay').click(function(){ var iframeValue = "<iframe id='student_faq_video_individual-sector-video' width='600px' height='400px' src='" + $(this).attr('url') + "' frameborder='0' allowfullscreen></iframe>"; $('#student_faq_video_video-popup-modal .single-column-popup').html(iframeValue); }); $('#student_faq_video_video-popup-modal').on('hidden.bs.modal', function (e) { $('#student_faq_video_individual-sector-video').remove(); }); $('#student_faq_video_faqvideo .slick_show').slick({ dots: true, slidesToShow: 1, slidesToScroll: 1, autoplay: false, autoplaySpeed: 1500, draggable: false, }); $('.nav-tabs a').on('shown.bs.tab', function(event){ if($('.tab-pane.active').find('.slick-track').width() == 0){ $('.tab-pane.active .slick_show').slick('setPosition'); } }); }); </script> </div> </div> </div> </div> </div> </div> </div> <script> $( document ).ready(function() { if(location.pathname.indexOf("about-myskillsfuture") != -1) { var params = location.search.substr(1).split("&"); var userId = 0; if(location.search.length > 0) { for(var i in params) { if(typeof params[i] == "string") { if(params[i].indexOf("user") != -1) { userId = params[i].split("=")[1]; break; } } } if(userId == 2 || userId == 3) selectTab('tab' + userId); else selectTab('tab1'); } else selectTab('tab1'); } else { $("#tabbedcontent #next").click(function(){ $('.nav-tabs > .active').next('li').find('a').trigger('click'); }); $("#tabbedcontent #previous").click(function(){ $('.nav-tabs > .active').prev('li').find('a').trigger('click'); }); if("false" == "true") { setTimeout(function() { $('#tabbedcontent .nav-tabs > li:first').find('a').trigger('click'); 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$('span>ul>li:has(ul)').parent().children().addClass("HaveNext"); $('span>ol>li:has(ol)').parent().children().addClass("HaveNext"); $('span>ol>li:has(ul)').parent().children().addClass("HaveNext"); if("false" == "false" && "false") { $("li.student-list-item").unwrap(); } if("false" == "true") { } else{ $('.nav-tabs li:eq(0) a').trigger('click'); } var focus = ''; setTimeout(function(){ if(focus == "userguide"){ var element = $('.tab-pane.active .userguide').offset(); console.log(element.top) if(typeof element == 'undefined' || element == ''){ element = $('.userguide').offset(); } if(typeof element !== 'undefined' && element !== ''){ $('html, body').animate({ scrollTop: element.top, },0); } } else if(focus.includes("tab-") ){ var tabcount = focus.split('-')[1]; var tabcountInt = parseInt(tabcount); if(!isNaN(tabcountInt)){ tabcountInt-- // count starts from 0 if($('.tab-pane.active').length){ $('.tab-pane.active .accordion_component .panel-heading a').addClass('collapsed'); $('.tab-pane.active .panel-collapse.collapse').removeClass('in'); var element = $('.tab-pane.active .panel-collapse:eq('+tabcountInt+')'); } else{ $('.accordion_component .panel-heading a').addClass('collapsed'); $('.panel-collapse.collapse').removeClass('in'); var element = $('.panel-collapse:eq('+tabcountInt+')'); } element.collapse('show'); var elementoffset = element.parent().offset(); if(typeof elementoffset !== 'undefined' && elementoffset !== ''){ $('html, body').animate({ scrollTop: elementoffset.top, },0); } else{ $('.panel-collapse:eq(0)').collapse('show'); } } } }, 450); if("false" == "false") { $('.student_faq_page .accordion .accordion_component').not(".accordion1").find(".panel-collapse").removeClass("in"); $('.student_faq_page .accordion .accordion_component').not(".accordion1").find(".panel-heading").children("a").addClass("collapsed"); $('.student_faq_page .accordion .accordion_component .accordion1').find(".panel-collapse").addClass("in"); $('.student_faq_page .accordion .accordion_component .accordion1').find(".panel-heading").children("a").removeClass("collapsed"); $('.student_faq_page .accordion .accordion_component .detail_sectioncontent .collapse').parent().css("background", "#f7f7f7"); $('.student_faq_page .accordion .accordion_component .detail_sectioncontent .collapse.in').parent().css("background", "#ffffff"); } }); $(".student_faq_page .accordion .accordion_component .detail_sectioncontent .panel-heading").find("a").click(function () { if($(this).hasClass('collapsed')){ $(this).parent().parent().css("background-color","#ffffff"); }else{ $(this).parent().parent().css("background-color","#f7f7f7"); } }) </script> </div> </div> </main> <!-- <div class="container"> <div class="row"> <div class="" id="btn_scrolltotop_container"> <div id="btn_scrolltotop" onClick="scrollToTop()"> <span class="hidden-sm hidden-md hidden-lg"> <span class="glyphicon glyphicon-chevron-up"></span><br> <span class="text_top">Top</span> </span> <span class="hidden-xs"> <span class="text_top">Back to Top</span> <span class="glyphicon glyphicon-chevron-up"></span> </span> </div> </div> </div> </div> --> <style> .portals{ width: 279px; } .features{ width: 287px; } footer .last-updated-date-box{ color: #ffffff; text-align: right; margin-top: -20px; } @media (max-width: 991px){ footer .last-updated-date-box{ text-align: left; padding-left: 35px; } } @media (max-width: 768px){ footer .last-updated-date-box{ padding-left: 30px; margin-top: 0px; } } </style> <footer> <div class="container-fluid sitemap"> <div class="container"> <div class="row"> <div class="col-xs-12 col-sm-4 col-md-2 col-lg-3 portals"> <a href="/content/student/en/primary.html">Primary</a><br/> <a href="/content/student/en/secondary.html">Secondary</a><br/> <a href="/content/student/en/preu.html">Pre-University</a><br/> <a href="/content/student/en/aplm.html">Applied Learning Modules</a><br/> <a href="/content/portal/en/index.html">Adults and Tertiary Students</a><br/> </div> <div class="col-xs-12 col-sm-5 col-md-3 col-lg-3 features"> <a href="/content/student/en/secondary/assessment.html">Know Yourself</a><br/> <a href="/content/student/en/secondary/world-of-work/industry-landscape.html">Singapore Industry Landscape</a><br/> <a href="/content/student/en/secondary/world-of-work/occupation.html">Learn About Job Roles</a><br/> <a href="/content/student/en/secondary/education-guide/education-landscape.html">Singapore Education Landscape</a><br/> <a href="/content/student/en/secondary/education-guide/explore-school.html">Explore Educational Institutions</a><br/> <a href="/content/student/en/secondary/education-guide/courses.html">Explore Courses</a><br/> <a href="/content/student/en/secondary/education-guide/events.html">Calendar of Events</a><br/> </div> <div class="col-xs-12 col-sm-3 col-md-1 col-lg-2"> <a href="/content/student/en/secondary/about/myskillsfuture-for-students.html">Who we are</a><br/> <a href="/content/student/en/secondary/help/Navigating-the-Portal.html">FAQ</a><br/> <a href="/content/student/en/secondary/help/For-Further-Assistance.html">Contact</a><br/> <a href="/content/student/en/secondary/header/feedback.html">Feedback</a><br/> </div> <div class="col-xs-12 col-sm-12 col-md-6 col-lg-4 right"> <a href="http://www.moe.gov.sg/" target="_blank" x-cq-linkchecker="skip">Ministry of Education</a><br/> <a href="https://www.skillsfuture.gov.sg/" target="_blank" x-cq-linkchecker="skip">SkillsFuture Singapore</a><br/> <a href="https://www.wsg.gov.sg/" target="_blank" x-cq-linkchecker="skip">Workforce Singapore</a><br/> </div> </div> </div> </div> <div class="container custom"> <div class="row"> <div class="col-xs-12 col-sm-12 col-md-3 col-lg-2 col-md-push-9 col-lg-push-10 logo"> <div class="verticalmiddle custom"> <a href="http://www.skillsfuture.gov.sg/" target="_blank"> <img src="/etc/designs/msf/student/student-common/images/logo_myskillsfuture_footer.png" alt="Visit SkillsFuture Singapore website"/> </a> </div> </div> <div class="col-xs-12 col-sm-12 col-md-5 col-lg-6 col-md-pull-3 col-lg-pull-2 termsofuse"> <div class="verticalmiddle custom"> Copyright &copy; 2024 | <a href="https://tech.gov.sg/report_vulnerability" target="_blank">Report Vulnerability</a> | <a href="/content/student/en/secondary/footer/privacy-policy.html">Privacy Policy</a> | <a href="/content/student/en/secondary/footer/terms-of-use.html">Terms of Use</a> <br/>Best Viewed using the latest versions of Chrome, Microsoft Edge ,Firefox, Safari, and Opera </div> </div> </div> <div class="row"> <div class="col-xs-12 last-updated-date-box">Last Updated on <span id="last-updated-date"></span></div> </div> </div> </footer> <script type="text/javascript" charset="utf-8"> function extendFnScheduler() { $.ajax({ type: "GET", url: "/services/userService/extendLocalSession", }); } $(document).ready(function (){ $(window).on("resize", function(){ if($('#colorbox').length && $('#colorbox').css('display') != 'none') { if (414<$(window).width()<568){ $.colorbox.resize({width:300}); }else if($(window.width()<414)){ $.colorbox.resize({width:$(window).width() * 0.8}); } } }); if(CommonUtils.getStudentIdInJs() != ""){ $(document).idleTimeout({ idleTimeLimit: 14*60, idleCheckHeartbeat: 2, // Frequency to check for idle timeouts in seconds dialogDisplayLimit: 1*60, // Time to display the warning dialog before logout (and optional callback) in seconds. dialogTitle: 'Session Expiration Warning', // also displays on browser title bar dialogText: 'Because you have been inactive, your session is about to expire.', dialogTimeRemaining: 'Time remaining', dialogStayLoggedInButton: 'Stay Logged In', dialogLogOutNowButton: 'Log Out Now', logoutUrl:"/content/student/en/"+CommonUtils.getPortalNameInJs()+"/usersatisfaction.html", redirectUrl:"/content/student/en/"+CommonUtils.getPortalNameInJs()+".html", }); } var loginStatus = CommonUtils.getURLQueryStringByName("loginStatus"); if (loginStatus && (loginStatus == 22 || loginStatus == 26)) { CommonUtils.showCommonPopup(Granite.I18n.get("tp-api-forbidden-access"), "OK", function() { window.location.href = CommonUtils.removeURLParameter(window.location.href, "loginStatus");}); } clearInterval(extendFnScheduler); extendFnScheduler(); setInterval(extendFnScheduler, 4*60*1000); if(typeof moment !== "undefined"){ $('#last-updated-date').text(moment(new Date()).format('DD MMM YYYY')); }else{ var currentDateArr = (new Date).toDateString().split(" "); $('#last-updated-date').text(currentDateArr[2]+" "+currentDateArr[1]+" "+currentDateArr[3]); } }); </script> <script src="/etc/designs/msf/student/student-common.min.js"></script> <script src="/etc/designs/msf/student/secondary.min.js"></script> <script type="text/javascript">_satellite.pageBottom();</script> <!-- Will override in child template --> <!-- SCROLL TO TOP script --> <script> function scrollToTop(callback) { if ($('html').scrollTop()) { $('html').animate({ scrollTop: 0 }, callback); return; } $('body').animate({ scrollTop: 0 }, callback); } </script> <!-- ALERT BOX POP UP PANEL --> <!-- **************************** --> <div id="Alert_PopupPanel" style="display:none;" class="modal fade"> <div class="Closebtn_PopupPanel"></div> <div class="contentblock"> <div class="message">Place your text here</div> <div class="ActionPanel"> <button class="btn btn_bigorange confirmButton" type="button">OK</button> <a href="#" class="btn btn_bigorange confirmLink" style="display:none;" type="button">OK</a> <button class="btn btn_bigorange cancelButton" type="button">Cancel</button> </div> </div> </div> <!-- Yes No POP UP PANEL --> <!-- **************************** --> <div id="Common_PopupPanel" style="display:none;" class="modal fade"> <div class="Closebtn_PopupPanel"></div> <div class="contentblock"> <div class="message"></div> <div class="ctabox"> <a href="javascript:void(0)" class="ctabtn small confirmButton" type="button"></a> <a href="#" class="btn btn_bigorange confirmLink" style="display:none;" type="button"></a> <a href="javascript:void(0)" class="ctabtn small cancelButton" type="button"></a> </div> </div> </div> <div id="duplicate_session_popup_modal" data-keyboard="false" data-backdrop="static" aria-hidden="true" class="modal fade duplicateSessionPopupModal" tabindex="-1" role="dialog"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h4 class="modal-title" style="text-align: center;">Duplicate Sessions</h4> </div> <div class="modal-body"> <div id="duplicate_session_container" style="text-align: center;"> <span>Another login session has been detected. If you continue, the previous session will be removed.</span> <br/><br/> <span>Do you want to continue?</span> </div> <div class="duplicateSessionContainer" style="text-align: center;margin-top: 23px;"> <a href="javascript:void(0)" id="duplicate_session_popup_modal_yes_buttton" class="ctabtn tiffany">Yes</a> <a href="javascript:void(0)" id="duplicate_session_popup_modal_logout_buttton" class="ctabtn tiffany">Logout</a> </div> </div> </div> </div> </div> <div id="declaredConsentModel" class="modal fade" tabindex="-1" data-keyboard="false" data-backdrop="static" aria-hidden="true" style="top:25%" role="dialog"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-body"> <div style="top: -28px;position: absolute;left: 100%;margin-left: 28px;"> <button type="button" id="cboxClose" onclick="TermsOfLogout()" tabindex="0"></button> </div> <div> <div class="checkbox" style="float: left;margin-top: 0px;margin-right: 10px;"> <input type="checkbox" name="agree_term_checkbox" id="termsAgreementCheckbox" style="display:block;"/> <label for="termsAgreementCheckbox">I understand that by proceeding, I agree to the use of my personal data for the purposes of creation and continued maintenance of my account in <a href="#">Myskillsfuture.gov.sg</a></label> </div> <br/> <div style="width: 100%;text-align: center"> <button type="button" disabled class="agreeTermsBtn myAEMBtn ctabtn tiffany smaller"> Proceed </button> <button type="button" class="cancelTermsBtn myAEMBtn ctabtn tiffany smaller" onclick="TermsOfLogout();"> Cancel </button> </div> </div> </div> </div><!-- /.modal-content --> </div><!-- /.modal-dialog --> </div><!-- /.modal --> <style> .modal-header-for-login { background-color: #e65e49; padding: 15px; border-bottom: 1px solid #e5e5e5; border-top-left-radius: 6px; border-top-right-radius: 6px; text-align: left; margin: 0; font-weight: bold; } .bootbox .modal-body { padding-top: 10px; } .bootbox .modal-body .title { font-family: "PT Sans"; font-weight: bold; color: #e65e49; font-size: 20px; } .bootbox .modal-body .col-form-label { font-family: "PT Sans"; font-size: 18px; } .bootbox .modal-body .form-control { font-family: "PT Sans"; font-size: 16px; } .modal-title { font-size: 30px; margin-right: 20px; font-family: "PT Sans"; text-align: left; font-weight: bold; color: white; } .bootbox-close-button::after { font-family: "Glyphicons Halflings" !important; /*content: "\e014" !important;*/ font-size: 25px !important; line-height: 30px !important; font-weight: normal !important; color: #FFFFFF !important; opacity: 1 !important; } #loginModal .modal-header-for-login button.close{ opacity: 1; } </style> <div class="modal fade" id="loginModal" tabindex="-1" style="z-index:9999999" role="dialog" data-type="0"> <div class="modal-dialog modal-lg" role="document"> <div class="modal-content bootbox secondary"> <div class="modal-header-for-login"> <button type="button" class="bootbox-close-button close" data-dismiss="modal" aria-hidden="true"></button> <div class="form-group row"> <div class="modal-title col-sm-10" style="margin-right: 0px">Login </div> <div class="modal-title col-sm-2" style="margin-right:0px; text-align:right; color: white;"> <span href="javascript:void(0)" data-dismiss="modal" onclick="clearInput()">X</span> </div> </div> <input class="hidden" id="portalValue" value="secondary"/> </div> <div class="modal-body"> <div class="loginModal-normal-login"> <div class="title">Students and Teachers</div> <div class="ecg_partners_description row form-group"> This portal is for students and teachers in Primary Schools, Secondary Schools and Junior Colleges/Centralised Institutes.<br/> If you are a student from the Tertiary Institutions, please click <a target="_blank" href="/content/portal/en/index.html">here</a> to access MySkillsFuture. </div> <form id="pmLogin"> <h2 class="form-signin-heading"></h2> <div class="form-group row"> <div class="col-sm-12"> <div id="ERROR-loginError" class="help-block with-errors hidden"> <ul class="list-unstyled"> <li></li> </ul> </div> </div> </div> <div class="form-group row"> <div class="col-sm-6 login_form_user_id_field"> <label for="inputUser" class="col-form-label">User ID</label> <div class=""> <input class="form-control" type="text" name="userId" id="inputUser" placeholder="User ID" autocomplete="off" autofocus/> </div> </div> <div class="col-sm-6 login_form_password_field"> <label for="inputPassword" class="col-form-label">Password</label> <div class=""> <input type="password" class="form-control" id="inputPassword" name="userPwd" placeholder="Password" autocomplete="off"/> </div> <a class="student_login_form_forget_pwd" href="/content/student/en/secondary/reset-password.html">Forgot your password?</a> </div> </div> <div class="row form-group" style="text-align: center;"> <div class="student_login_modal_corp_pass col-sm-4"> <!--div class="form-group aligncenter theme1"> <a href="javascript:void(0)" id="portalLoginButton" class="ctabtn">Sign in</a> </div--> </div> <div class="student_login_modal_sing_pass col-sm-4"> <!--div class="form-group aligncenter theme1"> <a href="javascript:void(0)" class="ctabtn" data-dismiss="modal" onclick="clearInput()">Cancel</a> </div--> <div class="form-group aligncenter theme1" style="margin-bottom:1px"> <a href="javascript:void(0)" id="portalLoginButton" class="ctabtn">Sign in</a> </div> </div> </div> </form> </div> <div class="loginModal-normal-login"> <div class="title">Login using MIMS ID</div><BR/> <div class="row form-group" style="text-align: center;"> <div class="title student_login_modal_corp_pass col-sm-4"> </div> <div class="student_login_modal_sing_pass col-sm-4"> <div class="form-group aligncenter theme1" style="margin-bottom:0px"> <a href="javascript:void(0)" onclick="MIMSLoginButtonLogin()" id="MIMSLoginButton" class="ctabtn">Sign in</a> </div> </div> <div class="col-sm-12"> <div id="ERROR-loginError-mims" class="help-block with-errors hidden" style="text-align: left;"> </div> </div> </div> </div> <style> #loginModal .loginModal-normal-login { border-bottom: none; margin-bottom: 20px; } </style> </div> </div> </div> </div> <script> function clearInput() { document.getElementById("pmLogin").reset(); } $(function () { $("#loginModal").on('shown.bs.modal', function (e) { $("#inputUser").focus(); }).on('hidden.bs.modal', function (e) { $('#ERROR-loginError').addClass('hidden'); }) $("#loginModal").keypress(function(e) { if(e.which == 13) { $("#portalLoginButton").trigger("click"); } }); }) </script> <input id="portalContextPath" type="hidden"/> </body> </html>

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