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Rider Opinion Panel | MBTA

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id="body-wrapper"> <a href="#main" class="sr-only sr-only-focusable">Skip to main content</a> <div class="hidden-js hidden-no-js" style="display: none" aria-hidden="true"> <div id="icon-feature-green_line"><span class="notranslate c-svg__icon-green-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <g fill="#fff"> <path d="m6.083 11.53381a2.63844 2.63844 0 0 1 -1.03434.21619 3.67706 3.67706 0 0 1 -1.48049-.28629 3.18108 3.18108 0 0 1 -1.10987-.78829 3.48761 3.48761 0 0 1 -.69221-1.17949 4.327 4.327 0 0 1 -.24119-1.46088 4.47445 4.47445 0 0 1 .24119-1.49078 3.59212 3.59212 0 0 1 .69221-1.20008 3.17958 3.17958 0 0 1 1.10987-.803 3.62061 3.62061 0 0 1 1.48049-.29119 3.48952 3.48952 0 0 1 1.06968.1657 3.037 3.037 0 0 1 .93339.48679 2.63108 2.63108 0 0 1 1.01968 1.87758h-1.506a1.5098 1.5098 0 0 0 -.54219-.90349 1.57786 1.57786 0 0 0 -.97458-.30149 1.84057 1.84057 0 0 0 -.903.20589 1.70591 1.70591 0 0 0 -.603.55249 2.42823 2.42823 0 0 0 -.3363.7878 3.95986 3.95986 0 0 0 -.1049.91378 3.68309 3.68309 0 0 0 .1049.87849 2.37769 2.37769 0 0 0 .3363.76819 1.72339 1.72339 0 0 0 .603.54709 1.83509 1.83509 0 0 0 .903.2059 1.711 1.711 0 0 0 1.20989-.3966 1.72506 1.72506 0 0 0 .49709-1.14958h-1.58636v-1.17454h3.012v3.87526h-1.004l-.16079-.81329a2.3565 2.3565 0 0 1 -.93347.75784z"/> <path d="m11.03239 4.4206v5.84352h3.49434v1.32509h-5.06994v-7.16861z"/> </g></svg></span></div><div id="icon-feature-green_line_b"><span class="notranslate c-svg__icon-green-line-b-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line B</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m8.59043 4a5.39839 5.39839 0 0 1 1.08557.10121 2.392 2.392 0 0 1 .83953.33044 1.55783 1.55783 0 0 1 .54221.61054 2.06794 2.06794 0 0 1 .19251.941 1.70139 1.70139 0 0 1 -.28591 1.00827 2.06017 2.06017 0 0 1 -.84522.66143 2.00387 2.00387 0 0 1 1.14822.74512 2.15155 2.15155 0 0 1 .37933 1.28291 2.13665 2.13665 0 0 1 -.24491 1.04767 2.05831 2.05831 0 0 1 -.65955.72215 2.95712 2.95712 0 0 1 -.94432.41469 4.42311 4.42311 0 0 1 -1.09014.13457h-4.03587v-8zm-.23352 3.23819a1.35217 1.35217 0 0 0 .80535-.22431.83167.83167 0 0 0 .3144-.72817.89181.89181 0 0 0 -.1048-.459.75208.75208 0 0 0 -.27909-.28011 1.2235 1.2235 0 0 0 -.40324-.14 2.75738 2.75738 0 0 0 -.47159-.03939h-1.71551v1.871zm.10593 3.39465a2.50985 2.50985 0 0 0 .51261-.05033 1.28994 1.28994 0 0 0 .43172-.168.85959.85959 0 0 0 .29731-.31949 1.05918 1.05918 0 0 0 .11052-.51532 1.01659 1.01659 0 0 0 -.3611-.87916 1.59077 1.59077 0 0 0 -.9569-.26369h-1.99457v2.196z"/></svg></span></div><div id="icon-feature-green_line_c"><span class="notranslate c-svg__icon-green-line-c-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line C</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m9.91236 6.22237a1.685 1.685 0 0 0 -.37441-.423 1.75365 1.75365 0 0 0 -1.10334-.3859 1.96325 1.96325 0 0 0 -.9632.21962 1.8196 1.8196 0 0 0 -.64318.58932 2.59 2.59 0 0 0 -.35871.84031 4.22351 4.22351 0 0 0 -.1119.97471 3.92818 3.92818 0 0 0 .1119.937 2.536 2.536 0 0 0 .35871.8194 1.83829 1.83829 0 0 0 .64318.58357 1.95744 1.95744 0 0 0 .9632.21962 1.55383 1.55383 0 0 0 1.20479-.47114 2.17357 2.17357 0 0 0 .53023-1.24243h1.62837a3.87815 3.87815 0 0 1 -.33257 1.29577 3.08815 3.08815 0 0 1 -.707.98516 2.99838 2.99838 0 0 1 -1.02805.62122 3.76351 3.76351 0 0 1 -1.29577.2144 3.92217 3.92217 0 0 1 -1.57918-.30538 3.393 3.393 0 0 1 -1.18387-.84084 3.71981 3.71981 0 0 1 -.73835-1.25812 4.61521 4.61521 0 0 1 -.25727-1.55827 4.77251 4.77251 0 0 1 .25727-1.59017 3.83132 3.83132 0 0 1 .73835-1.28008 3.3914 3.3914 0 0 1 1.18387-.85653 3.86194 3.86194 0 0 1 1.57918-.31061 3.853 3.853 0 0 1 1.19433.182 3.25411 3.25411 0 0 1 1.00712.53023 2.86159 2.86159 0 0 1 .73312.86228 3.08969 3.08969 0 0 1 .36395 1.1776h-1.6273a1.37793 1.37793 0 0 0 -.19347-.52974z"/></svg></span></div><div id="icon-feature-green_line_d"><span class="notranslate c-svg__icon-green-line-d-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line D</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m7.90973 4a4.12016 4.12016 0 0 1 1.43992.24673 3.12441 3.12441 0 0 1 1.15435.73966 3.404 3.404 0 0 1 .76154 1.232 4.96822 4.96822 0 0 1 .27464 1.737 5.52384 5.52384 0 0 1 -.22431 1.61335 3.55236 3.55236 0 0 1 -.67729 1.27744 3.1858 3.1858 0 0 1 -1.13137.84579 3.8368 3.8368 0 0 1 -1.59748.30803h-3.44991v-8zm-.12255 6.52123a2.252 2.252 0 0 0 .73966-.12364 1.62238 1.62238 0 0 0 .6379-.40867 2.04332 2.04332 0 0 0 .44861-.74513 3.28738 3.28738 0 0 0 .1685-1.12042 4.64682 4.64682 0 0 0 -.11817-1.09253 2.18483 2.18483 0 0 0 -.38624-.83484 1.7182 1.7182 0 0 0 -.71121-.53176 2.83742 2.83742 0 0 0 -1.09307-.18492h-1.255v5.04192z"/></svg></span></div><div id="icon-feature-green_line_e"><span class="notranslate c-svg__icon-green-line-e-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Green Line E</title> <path fill="#00843d" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m11.18354 4v1.47931h-4.22454v1.714h3.8766v1.36718h-3.8766v1.96074h4.3143v1.47877h-6.07266v-8z"/></svg></span></div><div id="icon-feature-mattapan_line"><span class="notranslate c-svg__icon-mattapan-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Mattapan Line</title> <path fill="#da291c" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m6.16836 4 1.871 5.50147h.02188l1.7704-5.50147h2.47609v8h-1.64673v-5.66942h-.023l-1.96071 5.66942h-1.35567l-1.96075-5.61308h-.02187v5.61308h-1.64673v-8z"/></svg></span></div> <div id="icon-feature-red_line"><span class="notranslate c-svg__icon-red-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Red Line</title> <path fill="#da291c" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <g fill="#fff"> <path d="m6.01545 4.25a2.39689 2.39689 0 0 1 .90832.16341 2.09735 2.09735 0 0 1 .694.44567 1.9348 1.9348 0 0 1 .44036.65684 2.09816 2.09816 0 0 1 .1528.80327 2.26208 2.26208 0 0 1 -.278 1.14494 1.74718 1.74718 0 0 1 -.90938.73536v.02122a1.26481 1.26481 0 0 1 .504.25679 1.42114 1.42114 0 0 1 .32576.4096 1.91173 1.91173 0 0 1 .18358.51995 4.56343 4.56343 0 0 1 .07958.5677c.00637.11884.0138.25891.02122.4202.00637.16129.01911.32576.03608.49342a3.41227 3.41227 0 0 0 .08383.4775 1.113 1.113 0 0 0 .174.38413h-1.649a2.91366 2.91366 0 0 1 -.16871-.851c-.02123-.329-.052-.6441-.09444-.94546a1.4991 1.4991 0 0 0 -.35645-.86165 1.2331 1.2331 0 0 0 -.89346-.2727h-1.64904v2.93081h-1.649v-7.5zm-.58786 3.3924a1.24739 1.24739 0 0 0 .85-.25148 1.04463 1.04463 0 0 0 .28438-.81919.99843.99843 0 0 0 -.28442-.79373 1.26393 1.26393 0 0 0 -.85-.24618h-1.80705v2.11058z"/> <path d="m11.20433 4.25v6.11312h3.65556v1.38688h-5.30454v-7.5z"/> </g></svg></span></div><div id="icon-feature-blue_line"><span class="notranslate c-svg__icon-blue-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title> blue line </title> <path fill="#003da5" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <path fill="#fff" d="m5.44956 4.25a4.66423 4.66423 0 0 1 .977.09462 2.11161 2.11161 0 0 1 .75626.30986 1.44274 1.44274 0 0 1 .4885.5725 2.01466 2.01466 0 0 1 .17332.88219 1.64315 1.64315 0 0 1 -.25751.9455 1.86958 1.86958 0 0 1 -.76157.61973 1.80263 1.80263 0 0 1 1.03464.69842 2.08038 2.08038 0 0 1 .34135 1.20284 2.06714 2.06714 0 0 1 -.22037.98211 1.91511 1.91511 0 0 1 -.59355.67756 2.626 2.626 0 0 1 -.85106.38857 3.83549 3.83549 0 0 1 -.98194.1261h-3.63452v-7.5zm-.21011 3.03566a1.1862 1.1862 0 0 0 .72478-.20994.79326.79326 0 0 0 .28368-.68286.873.873 0 0 0 -.09444-.43066.70337.70337 0 0 0 -.25221-.26264 1.06655 1.06655 0 0 0 -.36256-.13123 2.413 2.413 0 0 0 -.42518-.03679h-1.54436v1.75412zm.09444 3.1828a2.20573 2.20573 0 0 0 .46232-.04722 1.133 1.133 0 0 0 .38874-.15759.7977.7977 0 0 0 .26777-.29942 1.03078 1.03078 0 0 0 .09975-.48323.96968.96968 0 0 0 -.32578-.82453 1.3894 1.3894 0 0 0 -.86132-.2469h-1.79621v2.05885zm5.63022-6.21846v6.1134h3.65573v1.3866h-5.30479v-7.5z"/></svg></span></div><div id="icon-feature-orange_line"><span class="notranslate c-svg__icon-orange-line-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Orange Line</title> <path fill="#ed8b00" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 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-.904-.20589 1.84052 1.84052 0 0 0 -.903.20589 1.70583 1.70583 0 0 0 -.603.55249 2.428 2.428 0 0 0 -.3363.7878 3.95986 3.95986 0 0 0 -.10491.91378 3.6831 3.6831 0 0 0 .10491.87849z"/> <path d="m11.27582 4.4206v5.84352h3.49435v1.32509h-5.06994v-7.16861z"/> </g></svg></span></div> <div id="icon-feature-subway"><span class="notranslate c-svg__icon-mode-subway-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title> subway </title> <path fill="#494f5b" d="m8 0a8 8 0 1 0 8 8 8 8 0 0 0 -8-8"/> <g fill="#fff"> <path d="m6.67 1.41a.56974.56974 0 0 1 .57-.57.58.58 0 1 1 0 1.16h-.02a.57707.57707 0 0 1 -.55-.59z"/> <path d="m12.01 9.84v-5.91a1.43829 1.43829 0 0 0 -1.44-1.43h-5.13a1.42971 1.42971 0 0 0 -1.43 1.43v5.9a1.88 1.88 0 0 0 1.53 1.85l-1.54 2.32h1.02l1.26-1.84h3.46l1.26 1.84h1l-1.54-2.32a1.8774 1.8774 0 0 0 1.55-1.84zm-5.01-6.93h2v.84h-2zm-.58 8.3a.77.77 0 1 1 .77-.77.77027.77027 0 0 1 -.77.77zm3.15 0a.77.77 0 1 1 0-1.54.77.77 0 1 1 0 1.54zm1.44-4.71a.52279.52279 0 0 1 -.52.52h-4.96a.51641.51641 0 0 1 -.52-.52v-1.96a.51646.51646 0 0 1 .52-.52h4.96a.52284.52284 0 0 1 .52.52z"/> <path d="m8.19 1.41a.57841.57841 0 0 1 .58-.57.56974.56974 0 0 1 .57.57.57438.57438 0 0 1 -.57.59.58266.58266 0 0 1 -.58-.59z"/> </g></svg></span></div><div id="icon-feature-commuter_rail"><span class="notranslate c-svg__icon-mode-commuter-rail-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title>Commuter Rail</title> <path fill="#80276c" d="m6.19 11.91998h3.63v1h-3.63z" transform="matrix(.99919448 .0401297 -.0401297 .99919448 .50486 -.31123)"/> <path fill="#80276c" d="m8 0a8.02127 8.02127 0 0 0 -7.65785 10.376 7.78359 7.78359 0 0 0 5.28185 5.28185 8.008 8.008 0 1 0 2.376-15.65785"/> <g fill="#fff"> <path d="m10.33 11.75 1.15-.85a1.46975 1.46975 0 0 0 .52-.84v-4.82a.88891.88891 0 0 0 -.3-.66.79321.79321 0 0 1 -.31-.6l-.01-1.19a.81979.81979 0 0 0 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xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16" role="img"> <title>Bus</title> <path fill="#ffc72c" d="m8.03494 0a8.04088 8.04088 0 0 0 -8 8 8 8 0 1 0 8-8"/> <path fill="#1c1e23" d="m12.55163 6.95515-.43927-3.29782c-.11487-.59469-.50684-.83119-1.088-1.07447a9.94811 9.94811 0 0 0 -2.99371-.52036 9.94139 9.94139 0 0 0 -2.98694.52036c-.57444.24328-.97312.47978-1.09476 1.07447l-.43251 3.29782v4.55476h.80756v.77716a.56688.56688 0 0 0 .29735.48655c.04054.02029.08109.04054.11487.05407a.689.689 0 0 0 .09462.027.57561.57561 0 0 0 .15546.02029h.2297a.63557.63557 0 0 0 .669-.58793v-.77716h4.363v.77716a.56686.56686 0 0 0 .29735.48655c.04054.02029.08109.04054.11487.05407a.689.689 0 0 0 .09462.027.57561.57561 0 0 0 .15546.02029h.22974a.63556.63556 0 0 0 .669-.58793v-.77716h.74252zm-6.64292-3.93953h4.25065c.20273 0 .37167.23083.37167.50782s-.16894.50781-.37167.50781h-4.25065c-.20272 0-.37167-.23083-.37167-.50781s.16896-.50782.37167-.50782zm-1.03959 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d="m12.6 13.07v1.1a.81712.81712 0 0 1 -.19-.09 1.08477 1.08477 0 0 0 -1.15-.03 1.327 1.327 0 0 1 -1.36.03 1.1128 1.1128 0 0 0 -1.19-.04 1.457 1.457 0 0 1 -1.43 0 1.09284 1.09284 0 0 0 -1.19.04 1.30468 1.30468 0 0 1 -1.36-.04 1.12472 1.12472 0 0 0 -1.16.04.25063.25063 0 0 0 -.07.04v-1.09a.07583.07583 0 0 0 .04-.02 1.22855 1.22855 0 0 1 1.4.08 1.37912 1.37912 0 0 0 1.19-.07 1.18568 1.18568 0 0 1 1.29.04 1.31353 1.31353 0 0 0 1.16 0 1.186 1.186 0 0 1 1.29-.04 1.38316 1.38316 0 0 0 1.19.07 1.24661 1.24661 0 0 1 1.4-.08.351.351 0 0 0 .14.06z"/> <path d="m11.06 10.98a.87762.87762 0 0 1 -.15.05 3.51709 3.51709 0 0 1 -.16-1.49 10.81375 10.81375 0 0 1 1.85-2.66l-.6-.24v-3.64h-1v-1h-1.99v.01h-.01v-.01h.01v-.99h-2v.99h-2.01v1h-1v3.64l-.59.24a10.46678 10.46678 0 0 1 1.83 2.64 3.75072 3.75072 0 0 1 -.15 1.5.41845.41845 0 0 1 -.15-.04 1.2264 1.2264 0 0 0 -1.4-.07c-.00995.01-.03.01-.04.02v1.08c.02-.01.05-.03.07-.04a1.10228 1.10228 0 0 1 1.16-.03 1.32675 1.32675 0 0 0 1.36.03 1.09231 1.09231 0 0 1 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c-svg__icon-subway-circle-bw-small"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" role="img" viewBox="0 0 16 16"> <title> subway </title> <path fill="#fff" d="m7.99993 15.50007a7.50007 7.50007 0 1 1 7.50007-7.50007 7.5 7.5 0 0 1 -7.50007 7.50007"/> <g fill="#1c1e23"> <path d="m6.67 1.41a.56974.56974 0 0 1 .57-.57.58.58 0 1 1 0 1.16h-.02a.57707.57707 0 0 1 -.55-.59z"/> <path d="m12.01 9.84v-5.91a1.43829 1.43829 0 0 0 -1.44-1.43h-5.13a1.42971 1.42971 0 0 0 -1.43 1.43v5.9a1.88 1.88 0 0 0 1.53 1.85l-1.54 2.32h1.02l1.26-1.84h3.46l1.26 1.84h1l-1.54-2.32a1.8774 1.8774 0 0 0 1.55-1.84zm-5.01-6.93h2v.84h-2zm-.58 8.3a.77.77 0 1 1 .77-.77.77027.77027 0 0 1 -.77.77zm3.15 0a.77.77 0 1 1 0-1.54.77.77 0 1 1 0 1.54zm1.44-4.71a.52279.52279 0 0 1 -.52.52h-4.96a.51641.51641 0 0 1 -.52-.52v-1.96a.51646.51646 0 0 1 .52-.52h4.96a.52284.52284 0 0 1 .52.52z"/> <path d="m8.19 1.41a.57841.57841 0 0 1 .58-.57.56974.56974 0 0 1 .57.57.57438.57438 0 0 1 -.57.59.58266.58266 0 0 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href="/fares/charliecard-store"><div>CharlieCard Store</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> <div class="m-menu-desktop__section-feature"> <div class="m-menu__feature"> <h3 class="m-menu__section-heading">Most popular fares</h3> <dl title="Most popular fares"> <dt>Subway One-Way</dt> <dd>$2.40</dd> <dt>Local Bus One-Way</dt> <dd>$1.70</dd> <dt>Monthly LinkPass</dt> <dd>$90.00</dd> <dt> Commuter Rail One-Way <small>Zones 1A - 10</small> </dt> <dd>$2.40 - <br>$13.25</dd> </dl> </div> </div> </div> </div> </div> </div> <a class="m-menu--desktop__toggle" href="/menu#Contact-section" data-nav="toggle-desktop-nav" role="button" aria-expanded="false" aria-controls="contact"> Contact <span class="c-indicator--angle"></span> </a> <div class="m-menu--desktop__menu"> <div class="container"> <div id="contact"> <div class="m-menu-desktop__section contact" data-nav="desktop-section"> <div class="m-menu__section-heading"> Customer Support </div> <div class="m-menu-desktop__submenu-section" aria-label="Customer Support"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&amp;COID=64D93B66"><div>Request Public 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href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> </div> <div class="m-menu-desktop__section-feature"> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; VRS for ASL callers </div> </div> <div class="m-menu__feature emergency-contacts mobile"> <h3 class="m-menu__section-heading">Emergency Contacts</h3> <small>24 hours, 7 days a week</small> <div class="m-menu__feature_phone"> <strong>Transit Police:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 1 2" class="no-wrap" href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> <div class="m-menu__feature bottom-section"> <h3 class="m-menu__section-heading">Report a Railroad Crossing Gate Issue</h3> <div class="m-menu__feature_phone"> <small>To report a problem or emergency with a railroad crossing, call <a aria-label="8 0 0. 5 2 2. 8 2 3 6" class="no-wrap" href="tel:+1-800-522-8236">800-522-8236</a></small> </div> </div> </div> </div> </div> </div> </div> <a class="m-menu--desktop__toggle" href="/menu#About-section" data-nav="toggle-desktop-nav" role="button" aria-expanded="false" aria-controls="about"> About <span class="c-indicator--angle"></span> </a> <div class="m-menu--desktop__menu"> <div class="container"> <div id="about"> <div class="m-menu-desktop__section about" data-nav="desktop-section"> <div class="m-menu__section-heading"> Get 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aria-controls="search-header-mobile__container" aria-label="Search MBTA.com"> <i class="fa fa-fw fa-search" aria-hidden="true"></i> <i class="fa fa-fw fa-close" aria-hidden="true"></i> </button> </div> </div> <nav class="m-menu--mobile" id="navmenu" aria-label="Navigation Menu"> <div class="m-menu__content" data-nav="mobile-content"> <h1 class="m-menu__title text-3xl">Main Menu</h1> <nav aria-labelledby="section-heading-Transit" class="m-menu__section"> <h2 id="section-heading-Transit" class="m-menu__section-heading"> Transit </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Transit-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="true"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Modes-of-Transit-title" aria-expanded="true" aria-controls="Modes-of-Transit-section"> Modes of Transit <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Modes-of-Transit-section" role="region" aria-labelledby="Modes-of-Transit-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/schedules/subway"><div>Subway</div></a><a class="m-menu__link" data-nav="link" href="/schedules/bus"><div>Bus</div></a><a class="m-menu__link" data-nav="link" href="/schedules/commuter-rail"><div>Commuter Rail</div></a><a class="m-menu__link" data-nav="link" href="/schedules/ferry"><div>Ferry</div></a><a class="m-menu__link" data-nav="link" href="/accessibility/the-ride"><div>Paratransit (The RIDE)</div></a><a class="m-menu__link" data-nav="link" href="/schedules"><div>All Schedules &amp; Maps</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/schedules/subway"><div>Subway</div></a><a class="m-menu__link" data-nav="link" href="/schedules/bus"><div>Bus</div></a><a class="m-menu__link" data-nav="link" href="/schedules/commuter-rail"><div>Commuter Rail</div></a><a class="m-menu__link" data-nav="link" href="/schedules/ferry"><div>Ferry</div></a><a class="m-menu__link" data-nav="link" href="/accessibility/the-ride"><div>Paratransit (The RIDE)</div></a><a class="m-menu__link" data-nav="link" href="/schedules"><div>All Schedules &amp; Maps</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Plan-Your-Journey-title" aria-expanded="false" aria-controls="Plan-Your-Journey-section"> Plan Your Journey <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Plan-Your-Journey-section" role="region" aria-labelledby="Plan-Your-Journey-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/trip-planner"><div>Trip Planner</div></a><a class="m-menu__link" data-nav="link" href="/alerts"><div>Service Alerts</div></a><a class="m-menu__link" data-nav="link" href="https://alerts.mbta.com/"><div>Sign Up for Service Alerts</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/parking"><div>Parking</div></a><a class="m-menu__link" data-nav="link" href="/bikes"><div>Bikes</div></a><a class="m-menu__link" data-nav="link" href="/guides"><div>User Guides</div></a><a class="m-menu__link" data-nav="link" href="/holidays"><div>Holidays</div></a><a class="m-menu__link" data-nav="link" href="/accessibility"><div>Accessibility</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/trip-planner"><div>Trip Planner</div></a><a class="m-menu__link" data-nav="link" href="/alerts"><div>Service Alerts</div></a><a class="m-menu__link" data-nav="link" href="https://alerts.mbta.com/"><div>Sign Up for Service Alerts</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/parking"><div>Parking</div></a><a class="m-menu__link" data-nav="link" href="/bikes"><div>Bikes</div></a><a class="m-menu__link" data-nav="link" href="/guides"><div>User Guides</div></a><a class="m-menu__link" data-nav="link" href="/holidays"><div>Holidays</div></a><a class="m-menu__link" data-nav="link" href="/accessibility"><div>Accessibility</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Find-a-Location-title" aria-expanded="false" aria-controls="Find-a-Location-section"> Find a Location <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Find-a-Location-section" role="region" aria-labelledby="Find-a-Location-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/transit-near-me"><div>Find Nearby Transit</div></a><a class="m-menu__link" data-nav="link" href="/stops"><div>MBTA Stations</div></a><a class="m-menu__link" data-nav="link" href="/destinations"><div>Destinations</div></a><a class="m-menu__link" data-nav="link" href="/maps"><div>Maps</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/transit-near-me"><div>Find Nearby Transit</div></a><a class="m-menu__link" data-nav="link" href="/stops"><div>MBTA Stations</div></a><a class="m-menu__link" data-nav="link" href="/destinations"><div>Destinations</div></a><a class="m-menu__link" data-nav="link" href="/maps"><div>Maps</div></a> </div> </noscript> </div> </nav> <nav aria-labelledby="section-heading-Fares" class="m-menu__section"> <h2 id="section-heading-Fares" class="m-menu__section-heading"> Fares </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Fares-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Fares-Info-title" aria-expanded="false" aria-controls="Fares-Info-section"> Fares Info <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Fares-Info-section" role="region" aria-labelledby="Fares-Info-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares"><div>Fares Overview</div></a><a class="m-menu__link" data-nav="link" href="/fares/reduced"><div>Reduced Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/transfers"><div>Transfers</div></a><a class="m-menu__link" data-nav="link" href="/fare-transformation"><div>Fare Transformation</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares"><div>Fares Overview</div></a><a class="m-menu__link" data-nav="link" href="/fares/reduced"><div>Reduced Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/transfers"><div>Transfers</div></a><a class="m-menu__link" data-nav="link" href="/fare-transformation"><div>Fare Transformation</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Fares-by-Mode-title" aria-expanded="false" aria-controls="Fares-by-Mode-section"> Fares by Mode <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Fares-by-Mode-section" role="region" aria-labelledby="Fares-by-Mode-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares/subway-fares"><div>Subway Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/bus-fares"><div>Bus Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/commuter-rail-fares"><div>Commuter Rail Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/ferry-fares"><div>Ferry Fares</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares/subway-fares"><div>Subway Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/bus-fares"><div>Bus Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/commuter-rail-fares"><div>Commuter Rail Fares</div></a><a class="m-menu__link" data-nav="link" href="/fares/ferry-fares"><div>Ferry Fares</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Pay-Your-Fare-title" aria-expanded="false" aria-controls="Pay-Your-Fare-section"> Pay Your Fare <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Pay-Your-Fare-section" role="region" aria-labelledby="Pay-Your-Fare-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/fares/charliecard-store"><div>CharlieCard Store</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/fares/charliecard-store"><div>CharlieCard Store</div></a><a class="m-menu__link" data-nav="link" href="https://mycharlie.mbta.com/"><div>Sign up for Auto-pay</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="https://commerce.mbta.com/"><div>Order Monthly Passes</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/fares/charliecard#getacharliecard"><div>Get a CharlieCard</div></a><a class="m-menu__link" data-nav="link" href="/fares/retail-sales-locations"><div>Retail Sales Locations</div></a> </div> </noscript> </div> <div class="m-menu__feature"> <h3 class="m-menu__section-heading">Most popular fares</h3> <dl title="Most popular fares"> <dt>Subway One-Way</dt> <dd>$2.40</dd> <dt>Local Bus One-Way</dt> <dd>$1.70</dd> <dt>Monthly LinkPass</dt> <dd>$90.00</dd> <dt> Commuter Rail One-Way <small>Zones 1A - 10</small> </dt> <dd>$2.40 - <br>$13.25</dd> </dl> </div> </nav> <nav aria-labelledby="section-heading-Contact" class="m-menu__section"> <h2 id="section-heading-Contact" class="m-menu__section-heading"> Contact </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="Contact-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Customer-Support-title" aria-expanded="false" aria-controls="Customer-Support-section"> Customer Support <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Customer-Support-section" role="region" aria-labelledby="Customer-Support-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&amp;COID=64D93B66"><div>Request Public Records</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/customer-support/lost-and-found"><div>Lost &amp; Found</div></a><a class="m-menu__link" data-nav="link" href="/language-services"><div>Language Services</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/customer-support"><div>Send Us Feedback</div></a><a class="m-menu__link" data-nav="link" href="/customer-support#customer_support"><div>View All Contact Numbers</div></a><a class="m-menu__link" data-nav="link" href="https://massachusettsdot.mycusthelp.com/WEBAPP/_rs/supporthome.aspx?lp=3&amp;COID=64D93B66"><div>Request Public Records</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/customer-support/lost-and-found"><div>Lost &amp; Found</div></a><a class="m-menu__link" data-nav="link" href="/language-services"><div>Language Services</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Transit-Police-title" aria-expanded="false" aria-controls="Transit-Police-section"> Transit Police <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Transit-Police-section" role="region" aria-labelledby="Transit-Police-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/transit-police"><div>MBTA Transit Police</div></a><a class="m-menu__link" data-nav="link" href="/transit-police/see-something-say-something"><div>See Something, Say Something</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/transit-police"><div>MBTA Transit Police</div></a><a class="m-menu__link" data-nav="link" href="/transit-police/see-something-say-something"><div>See Something, Say Something</div></a> </div> </noscript> </div> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; VRS for ASL callers </div> </div> <div class="m-menu__feature emergency-contacts mobile"> <h3 class="m-menu__section-heading">Emergency Contacts</h3> <small>24 hours, 7 days a week</small> <div class="m-menu__feature_phone"> <strong>Transit Police:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 1 2" class="no-wrap" href="tel:+1-617-222-1212">617-222-1212</a> </div> <div class="m-menu__feature_phone"> <strong>TTY:</strong> <a aria-label="6 1 7. 2 2 2. 1 2 0 0" class="no-wrap" href="tel:+1-617-222-1200">617-222-1200</a> </div> </div> <div class="m-menu__feature bottom-section"> <h3 class="m-menu__section-heading">Report a Railroad Crossing Gate Issue</h3> <div class="m-menu__feature_phone"> <small>To report a problem or emergency with a railroad crossing, call <a aria-label="8 0 0. 5 2 2. 8 2 3 6" class="no-wrap" href="tel:+1-800-522-8236">800-522-8236</a></small> </div> </div> </nav> <nav aria-labelledby="section-heading-About" class="m-menu__section"> <h2 id="section-heading-About" class="m-menu__section-heading"> About </h2> <div class="c-accordion-ui c-accordion-ui--no-bootstrap" id="About-accordion" data-accordion role="presentation" > <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Get-to-Know-Us-title" aria-expanded="false" aria-controls="Get-to-Know-Us-section"> Get to Know Us <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Get-to-Know-Us-section" role="region" aria-labelledby="Get-to-Know-Us-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/mbta-at-a-glance"><div>Overview</div></a><a class="m-menu__link" data-nav="link" href="/leadership"><div>Leadership</div></a><a class="m-menu__link" data-nav="link" href="/history"><div>History</div></a><a class="m-menu__link" data-nav="link" href="/financials"><div>Financials</div></a><a class="m-menu__link" data-nav="link" href="/events"><div>Public Meetings</div></a><a class="m-menu__link" data-nav="link" href="/news"><div>Press Releases</div></a><a class="m-menu__link" data-nav="link" href="https://www.mbtagifts.com"><div>MBTA Gift Shop</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/policies"><div>Policies &amp; Civil Rights</div></a><a class="m-menu__link" data-nav="link" href="/safety"><div>Safety</div></a><a class="m-menu__link" data-nav="link" href="/quality-compliance-oversight"><div>Quality, Compliance &amp; Oversight</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/mbta-at-a-glance"><div>Overview</div></a><a class="m-menu__link" data-nav="link" href="/leadership"><div>Leadership</div></a><a class="m-menu__link" data-nav="link" href="/history"><div>History</div></a><a class="m-menu__link" data-nav="link" href="/financials"><div>Financials</div></a><a class="m-menu__link" data-nav="link" href="/events"><div>Public Meetings</div></a><a class="m-menu__link" data-nav="link" href="/news"><div>Press Releases</div></a><a class="m-menu__link" data-nav="link" href="https://www.mbtagifts.com"><div>MBTA Gift Shop</div><span><i aria-hidden="true" class="notranslate fa fa-external-link "></i></span></a><a class="m-menu__link" data-nav="link" href="/policies"><div>Policies &amp; Civil Rights</div></a><a class="m-menu__link" data-nav="link" href="/safety"><div>Safety</div></a><a class="m-menu__link" data-nav="link" href="/quality-compliance-oversight"><div>Quality, Compliance &amp; Oversight</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Work-with-Us-title" aria-expanded="false" aria-controls="Work-with-Us-section"> Work with Us <span class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </span> </button> </h3> <div class="c-accordion-ui__content" id="Work-with-Us-section" role="region" aria-labelledby="Work-with-Us-title" tabindex="0"> <a class="m-menu__link" data-nav="link" href="/careers"><div>Careers</div></a><a class="m-menu__link" data-nav="link" href="/pass-program"><div>Institutional Sales</div></a><a class="m-menu__link" data-nav="link" href="/business"><div>Business Opportunities</div></a><a class="m-menu__link" data-nav="link" href="/innovation"><div>Innovation Proposals</div></a><a class="m-menu__link" data-nav="link" href="/engineering/design-standards-and-guidelines"><div>Engineering Design Standards</div></a> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <a class="m-menu__link" data-nav="link" href="/careers"><div>Careers</div></a><a class="m-menu__link" data-nav="link" href="/pass-program"><div>Institutional Sales</div></a><a class="m-menu__link" data-nav="link" href="/business"><div>Business Opportunities</div></a><a class="m-menu__link" data-nav="link" href="/innovation"><div>Innovation Proposals</div></a><a class="m-menu__link" data-nav="link" href="/engineering/design-standards-and-guidelines"><div>Engineering Design Standards</div></a> </div> </noscript> <h3 class="c-accordion-ui__heading" data-accordion-expanded="false"> <button class="c-accordion-ui__trigger c-accordion-ui__title font-headings text-lg" id="Our-Work-title" aria-expanded="false" aria-controls="Our-Work-section"> Our Work <span 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href="/sustainability"><div>Sustainability</div></a><a class="m-menu__link" data-nav="link" href="/projects/capital-transformation-programs"><div>Capital Transformation</div></a><a class="m-menu__link" data-nav="link" href="/projects/commuter-rail-positive-train-control-ptc"><div>Commuter Rail Positive Train Control</div></a><a class="m-menu__link" data-nav="link" href="/projects/better-bus-project"><div>Better Bus Project</div></a><a class="m-menu__link" data-nav="link" href="/projects"><div>All MBTA Improvement Projects</div></a> </div> </noscript> </div> </nav> <div class="m-menu__language m-menu__section"></div> </div> <div class="m-menu__search" data-nav="search"> <div> <div id="header-mobile" phx-hook="AlgoliaAutocomplete" phx-update="ignore"> <div class="c-search-bar__autocomplete" data-placeholder="Search for routes, info, and more" data-config="basic-config"></div> <div class="c-search-bar__autocomplete-results"></div> </div> </div> </div> </nav> </header> <div class="breadcrumb-container"> <div class="container"> <span><a href="/">Home</a><i class="fa fa-angle-right" aria-hidden="true"></i></span>Rider Opinion Panel </div> </div> <div class="page-container cmsview page-template"> <main id="main" tabindex="-1"><div class="container"> <div class="c-cms c-cms--with-sidebar c-cms--sidebar-right"> <div class="c-cms__header"> <div class="c-cms__title"> <h1 class="c-cms__title-text"> Rider Opinion Panel </h1> </div> </div> <div class="c-cms__content"> <div class="c-cms__body"> <div class="page-section"> <ul class="c-alert-group"> </ul> <div class="c-paragraph c-paragraph--accordion"> <p>Whether or not you’ve been riding the T recently, your input can help us ensure we’re prepared to respond to the changing transportation needs of the region.</p><p>Join our monthly rider opinion panel survey to give us feedback about how we're doing, what we can do better, and how we can plan for the future. Every time you complete the survey, you will be entered in a drawing for a $100 cash equivalent gift card.</p><div class="c-inline-buttons"><a class="btn btn-primary" href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa">Join our rider opinion panel</a></div> <div class="c-accordion-ui" id="accordion" role="presentation" > <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17168-section" aria-expanded="false" aria-controls="cms-17168-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17168-title"> Select your preferred language to join </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17168-section" role="region" aria-labelledby="cms-17168-title" tabindex="0"> <div class="c-accordion-ui__content"> <ul><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa">English</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=ES">Español (Spanish)</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=FR">Français (French)</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=PT">Português (Portuguese)</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=VI">Tiếng Việt (Vietnamese)</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=ZH-S">简体中文版 (Simplified Chinese)</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=ZH-T">繁體中文版 (Traditional Chinese)</a></li></ul> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <ul><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa">English</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=ES">Español (Spanish)</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=FR">Français (French)</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=PT">Português (Portuguese)</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=VI">Tiếng Việt (Vietnamese)</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=ZH-S">简体中文版 (Simplified Chinese)</a></li><li><a href="https://mbta.qualtrics.com/jfe/form/SV_4Ito81oz7WKgpYa?Q_Language=ZH-T">繁體中文版 (Traditional Chinese)</a></li></ul> </div> </noscript> </div> </div> </div> <div class="c-paragraph c-paragraph--accordion"> <hr/><h2>Sweepstakes Terms and Conditions</h2> <div class="c-accordion-ui" id="accordion" role="presentation" > <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17172-section" aria-expanded="false" aria-controls="cms-17172-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17172-title"> Official rules </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17172-section" role="region" aria-labelledby="cms-17172-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>NO PURCHASE IS NECESSARY TO ENTER OR WIN THE SWEEPSTAKES. Purchase will not increase your chances to win.</p><p>Participation constitutes entrant's full and unconditional agreement to and acceptance of these Official Rules Terms and Conditions and the decisions of the Massachusetts Bay Transportation Authority (the “Sponsor”) as final in all matters relating to this Sweepstakes.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>NO PURCHASE IS NECESSARY TO ENTER OR WIN THE SWEEPSTAKES. Purchase will not increase your chances to win.</p><p>Participation constitutes entrant's full and unconditional agreement to and acceptance of these Official Rules Terms and Conditions and the decisions of the Massachusetts Bay Transportation Authority (the “Sponsor”) as final in all matters relating to this Sweepstakes.</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17174-section" aria-expanded="false" aria-controls="cms-17174-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17174-title"> Eligibility </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17174-section" role="region" aria-labelledby="cms-17174-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>The Sweepstakes is open to legal U.S. residents. All customers are required to review and accept any future revised rules to participate in the Sweepstakes. Employees of the Massachusetts Bay Transportation Authority, employees of the Massachusetts Department of Transportation, and employees of the Commonwealth of Massachusetts, and their respective affiliates, prize suppliers, advertising and promotion agencies, and their immediate families (spouse, parents, children and siblings, and their respective spouses) and individuals living in the same households, whether related or not, are ineligible. Void where prohibited by law.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>The Sweepstakes is open to legal U.S. residents. All customers are required to review and accept any future revised rules to participate in the Sweepstakes. Employees of the Massachusetts Bay Transportation Authority, employees of the Massachusetts Department of Transportation, and employees of the Commonwealth of Massachusetts, and their respective affiliates, prize suppliers, advertising and promotion agencies, and their immediate families (spouse, parents, children and siblings, and their respective spouses) and individuals living in the same households, whether related or not, are ineligible. Void where prohibited by law.</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17176-section" aria-expanded="false" aria-controls="cms-17176-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17176-title"> Sweepstakes period </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17176-section" role="region" aria-labelledby="cms-17176-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>The Sweepstakes period begins on November 1, 2023, and will continue monthly until December 31, 2027.  The Sponsor reserves the right to extend or reduce the Sweepstakes period.  The MBTA will state any extension or reduction in a posted revision to these Official Rules, Terms, and Conditions.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>The Sweepstakes period begins on November 1, 2023, and will continue monthly until December 31, 2027.  The Sponsor reserves the right to extend or reduce the Sweepstakes period.  The MBTA will state any extension or reduction in a posted revision to these Official Rules, Terms, and Conditions.</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17178-section" aria-expanded="false" aria-controls="cms-17178-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17178-title"> How to enter </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17178-section" role="region" aria-labelledby="cms-17178-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>You can enter by being a member of the Rider Opinion Panel and responding to a Rider Opinion Panel survey sent to you regarding your experience on your last MBTA trip. Members of the Rider Opinion Panel may opt-out of the drawing if they complete a survey but don’t want to enter the drawing on any given month.</p><p>Alternatively, you may enter the Sweepstakes by sending a 3x5 postcard with the following hand-printed information: </p><p>MBTA Rider Opinion Panel Sweepstakes<br/> Your name<br/> Mailing address<br/> Telephone number</p><p>Send the postcard to: <br/> Massachusetts Bay Transportation Authority<br/> 10 Park Plaza, Suite 6720<br/> Boston, MA 02116</p><p>Entries must be postmarked by the end of each month to be eligible for the $100 cash equivalent gift card prize for that month. </p><p>Entries become the property of the Sponsor and will not be acknowledged or returned. The Sponsor may disqualify any mechanically reproduced submissions. Entries using macros, robotics, script, or other automatic entry types may also be disqualified. Proof of submission does not constitute proof of entry. The Sponsor is not responsible for: lost, late, incomplete, illegible, incorrect, delayed, garbled, undelivered, or misdirected Sweepstakes entries. Sponsor reserves the right to disqualify any person or email address that submits more than the maximum number of allowed entries.</p><p>The Massachusetts Bay Transportation Authority, the Massachusetts Department of Transportation, and the Commonwealth of Massachusetts are not responsible for electronic transmission errors resulting in omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction, or unauthorized access to or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions or limitations of any kind, or inaccurate transmissions of or failure to receive entry information by the Sponsor or presenter on account of technical problems or traffic congestion on the Internet or at any website or any combination thereof. If for any reason the internet portion of the program is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of this Sweepstakes, the Sponsor reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the Sweepstakes.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>You can enter by being a member of the Rider Opinion Panel and responding to a Rider Opinion Panel survey sent to you regarding your experience on your last MBTA trip. Members of the Rider Opinion Panel may opt-out of the drawing if they complete a survey but don’t want to enter the drawing on any given month.</p><p>Alternatively, you may enter the Sweepstakes by sending a 3x5 postcard with the following hand-printed information: </p><p>MBTA Rider Opinion Panel Sweepstakes<br/> Your name<br/> Mailing address<br/> Telephone number</p><p>Send the postcard to: <br/> Massachusetts Bay Transportation Authority<br/> 10 Park Plaza, Suite 6720<br/> Boston, MA 02116</p><p>Entries must be postmarked by the end of each month to be eligible for the $100 cash equivalent gift card prize for that month. </p><p>Entries become the property of the Sponsor and will not be acknowledged or returned. The Sponsor may disqualify any mechanically reproduced submissions. Entries using macros, robotics, script, or other automatic entry types may also be disqualified. Proof of submission does not constitute proof of entry. The Sponsor is not responsible for: lost, late, incomplete, illegible, incorrect, delayed, garbled, undelivered, or misdirected Sweepstakes entries. Sponsor reserves the right to disqualify any person or email address that submits more than the maximum number of allowed entries.</p><p>The Massachusetts Bay Transportation Authority, the Massachusetts Department of Transportation, and the Commonwealth of Massachusetts are not responsible for electronic transmission errors resulting in omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction, or unauthorized access to or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions or limitations of any kind, or inaccurate transmissions of or failure to receive entry information by the Sponsor or presenter on account of technical problems or traffic congestion on the Internet or at any website or any combination thereof. If for any reason the internet portion of the program is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of this Sweepstakes, the Sponsor reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the Sweepstakes.</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17181-section" aria-expanded="false" aria-controls="cms-17181-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17181-title"> Winner selection and odds </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17181-section" role="region" aria-labelledby="cms-17181-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>The Sponsor will randomly select a winner from among all eligible entries received for the previous month. The drawing will be conducted by the Sponsor, whose decisions are final in all matters relating to the Sweepstakes. The actual odds of winning will depend upon the total number of existing eligible entries received during the Sweepstakes period.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>The Sponsor will randomly select a winner from among all eligible entries received for the previous month. The drawing will be conducted by the Sponsor, whose decisions are final in all matters relating to the Sweepstakes. The actual odds of winning will depend upon the total number of existing eligible entries received during the Sweepstakes period.</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17183-section" aria-expanded="false" aria-controls="cms-17183-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17183-title"> Prize </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17183-section" role="region" aria-labelledby="cms-17183-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>The Sponsor will award one (1) Sweepstakes prize per month during the Sweepstakes period. Each winner will receive a $100 cash equivalent gift card. The prize is non-transferable, and no substitutions are allowed, except by the Sponsor, which reserves the right to substitute a prize of equal value. If an advertised prize is not available, the Sponsor may substitute a prize of equal or greater value. </p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>The Sponsor will award one (1) Sweepstakes prize per month during the Sweepstakes period. Each winner will receive a $100 cash equivalent gift card. The prize is non-transferable, and no substitutions are allowed, except by the Sponsor, which reserves the right to substitute a prize of equal value. If an advertised prize is not available, the Sponsor may substitute a prize of equal or greater value. </p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17185-section" aria-expanded="false" aria-controls="cms-17185-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17185-title"> Prize notification </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17185-section" role="region" aria-labelledby="cms-17185-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>To find out the name of the monthly winner, send a self-addressed, stamped envelope to: </p><p>Massachusetts Bay Transportation Authority<br/> 10 Park Plaza, Suite 6720<br/> Boston, MA 02116</p><p>Names are available on or around the 7th day of each month. These Official Rules will be available on the Massachusetts Bay Transportation Authority website during the Sweepstakes period.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>To find out the name of the monthly winner, send a self-addressed, stamped envelope to: </p><p>Massachusetts Bay Transportation Authority<br/> 10 Park Plaza, Suite 6720<br/> Boston, MA 02116</p><p>Names are available on or around the 7th day of each month. These Official Rules will be available on the Massachusetts Bay Transportation Authority website during the Sweepstakes period.</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17187-section" aria-expanded="false" aria-controls="cms-17187-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17187-title"> Winners </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17187-section" role="region" aria-labelledby="cms-17187-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>The winner will be notified by email, phone, or mail, based upon available contact information. The winner has 14 days to claim the prize after notification. The prize will be sent by mail within 21 days of the drawing date. If the Sponsor is not able to contact a prize winner for any reason, the prize will be forfeited and awarded to an alternate winner. By accepting a prize, the winner consents to the use of their name and likeness for publicity purposes without further compensation, and winners automatically authorize the MBTA to include their names on the MBTA website for public view, unless otherwise prohibited by law.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>The winner will be notified by email, phone, or mail, based upon available contact information. The winner has 14 days to claim the prize after notification. The prize will be sent by mail within 21 days of the drawing date. If the Sponsor is not able to contact a prize winner for any reason, the prize will be forfeited and awarded to an alternate winner. By accepting a prize, the winner consents to the use of their name and likeness for publicity purposes without further compensation, and winners automatically authorize the MBTA to include their names on the MBTA website for public view, unless otherwise prohibited by law.</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17189-section" aria-expanded="false" aria-controls="cms-17189-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17189-title"> General conditions </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17189-section" role="region" aria-labelledby="cms-17189-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>These official rules shall be interpreted exclusively in accordance with Massachusetts law. All entrants agree to release, indemnify, and hold harmless the Massachusetts Bay Transportation Authority, the Massachusetts Department of Transportation and the Commonwealth of Massachusetts and each of their partners, employees, subsidiaries, agents, representatives, and affiliates and immediate family from any claims of any kind arising directly or indirectly from the Sweepstakes, from any Sweepstakes prize, or any publicity about the Sweepstakes.</p><p>Released parties are not liable for any technical, hardware, software, or telephone malfunctions of any kind, lost or unavailable network connections, printing, typographical, human, or other errors, including, without limitation, the award of the prizes, the processing of entries or in any Sweepstakes-related materials; for entries or signups that are corrupted, misdirected, incomplete, lost, stolen, late, undelivered, delayed, garbled, damaged, illegible or postage due; for transactions or entries that fail to enter into the processing system, or are reported or transmitted late or incorrectly or are lost for any reason.</p><p>Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Sweepstakes or to be acting in violation of these Official Rules, Terms, and Conditions. If in the Sponsor’s opinion, there is any suspected or actual evidence of tampering or corruption or if the Sweepstakes is compromised by a virus, bugs, or any unauthorized human intervention, or any other causes beyond the control of the Sponsor and it is not capable of running as planned, Sponsor reserves the right to modify, suspend or to terminate the Sweepstakes and conduct a random drawing to award the prize using all eligible non-suspect entries received as of the termination date.</p><p>If the Sweepstakes terminates before the period ends, notice will be posted on the MBTA website. Except where prohibited by law, any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred and shall not include any punitive, consequential, or other damages, including costs associated with entering the Sweepstakes and in no event, include attorneys’ fees and winners hereby waive all rights to have damages multiplied or otherwise increased. Any and all disputes, claims, and causes of action arising out of or connected with the Sweepstakes, or any prizes awarded, shall be resolved individually, without resort to any form of class action. All dispute resolution shall be made by the Sponsor in its sole discretion.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>These official rules shall be interpreted exclusively in accordance with Massachusetts law. All entrants agree to release, indemnify, and hold harmless the Massachusetts Bay Transportation Authority, the Massachusetts Department of Transportation and the Commonwealth of Massachusetts and each of their partners, employees, subsidiaries, agents, representatives, and affiliates and immediate family from any claims of any kind arising directly or indirectly from the Sweepstakes, from any Sweepstakes prize, or any publicity about the Sweepstakes.</p><p>Released parties are not liable for any technical, hardware, software, or telephone malfunctions of any kind, lost or unavailable network connections, printing, typographical, human, or other errors, including, without limitation, the award of the prizes, the processing of entries or in any Sweepstakes-related materials; for entries or signups that are corrupted, misdirected, incomplete, lost, stolen, late, undelivered, delayed, garbled, damaged, illegible or postage due; for transactions or entries that fail to enter into the processing system, or are reported or transmitted late or incorrectly or are lost for any reason.</p><p>Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Sweepstakes or to be acting in violation of these Official Rules, Terms, and Conditions. If in the Sponsor’s opinion, there is any suspected or actual evidence of tampering or corruption or if the Sweepstakes is compromised by a virus, bugs, or any unauthorized human intervention, or any other causes beyond the control of the Sponsor and it is not capable of running as planned, Sponsor reserves the right to modify, suspend or to terminate the Sweepstakes and conduct a random drawing to award the prize using all eligible non-suspect entries received as of the termination date.</p><p>If the Sweepstakes terminates before the period ends, notice will be posted on the MBTA website. Except where prohibited by law, any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred and shall not include any punitive, consequential, or other damages, including costs associated with entering the Sweepstakes and in no event, include attorneys’ fees and winners hereby waive all rights to have damages multiplied or otherwise increased. Any and all disputes, claims, and causes of action arising out of or connected with the Sweepstakes, or any prizes awarded, shall be resolved individually, without resort to any form of class action. All dispute resolution shall be made by the Sponsor in its sole discretion.</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17191-section" aria-expanded="false" aria-controls="cms-17191-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17191-title"> Data collection </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17191-section" role="region" aria-labelledby="cms-17191-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>Information collected from entrants is subject to the <a href="https://www.mbta.com/policies/privacy-policy">MBTA's online privacy policy</a>.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>Information collected from entrants is subject to the <a href="https://www.mbta.com/policies/privacy-policy">MBTA's online privacy policy</a>.</p> </div> </noscript> </div> <div class="panel"> <div class="c-accordion-ui__heading fixedsticky sticky-top" role="heading" aria-level="3"> <button class="c-accordion-ui__trigger font-headings text-lg collapsed" data-target="#cms-17193-section" aria-expanded="false" aria-controls="cms-17193-section" data-toggle="collapse" data-parent="#accordion"> <span class="c-accordion-ui__title" id="cms-17193-title"> Sponsor </span> <div class="c-accordion-ui__indicator"> <span class="c-indicator__content c-indicator__content--angle"></span> </div> </button> </div> <div class="c-accordion-ui__target collapse js-focus-on-expand" id="cms-17193-section" role="region" aria-labelledby="cms-17193-title" tabindex="0"> <div class="c-accordion-ui__content"> <p>The sweepstakes’ Sponsor is the Massachusetts Bay Transportation Authority, 10 Park Plaza, Suite 6720, Boston, MA 02116.</p> </div> </div> <noscript> <div class="c-accordion-ui__content c-accordion-ui__content-nojs"> <p>The sweepstakes’ Sponsor is the Massachusetts Bay Transportation Authority, 10 Park Plaza, Suite 6720, Boston, MA 02116.</p> </div> </noscript> </div> </div> </div> <div class="c-paragraph c-paragraph--custom-html c-paragraph--right-rail u-full-bleed"> <h2>Do you represent a business?</h2><p>Join the MassDOT/MBTA employer panel to participate in a bi-monthly survey.</p><p><a class="c-call-to-action" href="/customer-opinion-panel/employer-opinion-panel">Join the employer panel</a></p> </div> </div> </div> <div class="c-cms__sidebar"> <div class="c-paragraph c-paragraph--custom-html"> <h2>Do you represent a business?</h2><p>Join the MassDOT/MBTA employer panel to participate in a bi-monthly survey.</p><p><a class="c-call-to-action" href="/customer-opinion-panel/employer-opinion-panel">Join the employer panel</a></p> </div> </div> </div> </div> </div> </main> </div> <div class="m-footer__outer-background"> <div class="outer-container"> <div class="all-container"> <address class="call-us-container" role="complementary"> <div class="container m-footer__links"> <div class="m-footer__group-title call-us-header">Call Us</div> </div> <div class="container m-footer__links"> <div class="m-menu__feature top-section"> <h3 class="m-menu__section-heading">Information & Support</h3> <small>Monday thru Friday: 6:30 AM - 8 PM</small> <div class="m-menu__feature_phone"> <strong>Main:</strong> <a aria-label="6 1 7. 2 2 2. 3 2 0 0" class="no-wrap" href="tel:+1-617-222-3200">617-222-3200</a> </div> <div class="m-menu__feature_phone"> 711 for TTY callers; 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