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Forms | Frequently Asked Questions
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data-hs-cos-type="module"> <section class="breadcrumb-lang-picker"> <div class="breadcrumb-container"> <nav class="kb-breadcrumbs"> <a class="kb-link uiLinkWithoutUnderline uiLinkDark kb-breadcrumbs__item" id="bc-core" href="/"> <span>Knowledge Base</span> </a> <span class="ss-icon-font kb-icon kb-icon__low kb-breadcrumbs__arrow" aria-hidden="true">right</span> <a class="kb-link uiLinkWithoutUnderline uiLinkDark kb-breadcrumbs__item" id="bc-category" href="/marketing-tools"> <span>Marketing Tools</span> </a> <span class="ss-icon-font kb-icon kb-icon__low kb-breadcrumbs__arrow" aria-hidden="true">right</span> <a class="kb-link uiLinkWithoutUnderline uiLinkDark kb-breadcrumbs__item" id="bc-topic" href="/marketing-tools/topics#forms"> <span>Forms</span> </a> <span class="ss-icon-font kb-icon kb-icon__low kb-breadcrumbs__arrow final-breadcrumb-arrow" aria-hidden="true">right</span> <span class="kb-breadcrumbs__item" id="bc-page"> <span>Forms | Frequently Asked Questions</span> </span> </nav> </div> </section></div> <div id="hs_cos_wrapper_L10N_Disclaimer" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> <div class="flex-row" itemscope itemtype="http://schema.org/TechArticle"> <div class="body-container"> <span style="display: none;" itemscope itemprop="publisher" itemtype="http://schema.org/Organization"> <span itemprop="logo" itemscope itemtype="http://schema.org/ImageObject"> <meta content="http://knowledge.hubspot.com/hubfs/assets/hubspot.com/home/2015/Academy.png" itemprop="url"> <meta itemprop="width" content="296"> <meta itemprop="height" content="296"> </span> <meta content="HubSpot Support" itemprop="name"> </span> <meta content="November 19, 2018" itemprop="datePublished"> <meta content="Support" itemprop="author"> <meta content="https://knowledge.hubspot.com/forms/forms-faq" itemprop="mainEntityOfPage"> <article> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="section post-header"> <h1 itemprop="name headline"><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text">Forms | Frequently Asked Questions</span></h1> <p class="last-updated">Last updated: <span itemprop="dateModified"> <!-- %B Month as locale’s full name, %e day of the month, %Y year --> September 5, 2024 </span></p> </div> <div id="hs_cos_wrapper_module_16518346644602" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> <div id="hs_cos_wrapper_Article_product_key" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <!-- Enables each SKU type, when applicable --> <!-- Show the product key? --> <!-- Show the main SKU table? --> <div class="article-key-wrapper"> <div class="article-key-header"> <h4>Available with any of the following <a href="https://knowledge.hubspot.com/billing/where-can-i-find-my-subscription-and-contacts-or-email-send-limit-information-in-hubspot">subscriptions</a>, except where noted:</h4> </div> <table class="article-key"> <tbody><tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/sprocket-web-color.svg" width="24" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/crm"> <span class="article-key__all-products">All products and plans</span> </a> </td> </tr> </tbody></table> </div> </div> <div class="section post-body" id="post-body" itemprop="articleBody"> <span id="hs_cos_wrapper_post_body" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="rich_text"><p>Find answers and general information quickly about the <a href="https://www.hubspot.com/products/marketing/forms?hubs_content=knowledge.hubspot.com%2Fforms%2Fforms-faq&hubs_content-cta=forms%2Ftool%2Fin%2Fhubspot" rel="noopener">forms tool in HubSpot</a>.</p> <p>Learn more about <a href="/forms/troubleshoot-hubspot-forms" rel="noopener" target="_blank">troubleshooting HubSpot forms</a>.</p> <p> <!--more--></p> <h2>Form behavior</h2> <a id="form-field-validation" data-hs-anchor="true"></a> <h3>What field validation is on HubSpot forms?</h3> <p>Email addresses entered into the <em>Email</em> field on a HubSpot form are immediately validated by HubSpot. Although email addresses cannot always be validated with complete accuracy, HubSpot will try to verify the following:</p> <ul> <li><strong>Formatting: </strong>the text that the user entered must look like an email address, and the top-level domain must appear in the <a href="https://publicsuffix.org/list/" rel="noopener" target="_blank">public suffix list</a>.</li> <li><strong>Domain blocklist:</strong> the email address cannot be part of this <a href="/forms/what-domains-are-blocked-when-using-the-forms-email-domains-to-block-feature" rel="noopener" target="_blank">list of automatically blocked email domains</a>.</li> <li><strong>DNS lookup</strong><strong>: </strong>the email address must have an MX record or an A record.</li> <li><strong>Deliverability: </strong>the email address must not be globally blocked.</li> </ul> <p>If the email address is not valid, the form cannot be submitted. You can also <a href="https://knowledge.hubspot.com/forms/block-form-or-pop-up-form-submissions-from-specific-email-domains" target="_blank" rel="noopener">block specific email domains</a> or <a href="https://knowledge.hubspot.com/forms/edit-your-form-fields" rel="noopener" target="_blank">validate phone numbers</a> in form submissions.</p> <p>If you want to build a form with custom validation rules, you can work with your developer to integrate your custom form with HubSpot using the HubSpot <a href="https://legacydocs.hubspot.com/docs/methods/forms/forms_overview" rel="noopener" target="_blank">Forms API</a>.</p> <h3 id="can-i-redirect-visitors-to-different-thank-you-pages-based-on-their-form-responses">Can I redirect visitors to different thank you pages based on their form responses?</h3> <p>No, it is not possible to send visitors to different thank you pages based on how they respond to questions on your form unless you build a custom form and integrate it with HubSpot using the HubSpot <a href="https://legacydocs.hubspot.com/docs/methods/forms/forms_overview" target="_blank" rel="noopener">Forms API</a>.</p> <p>If you have a <em>Professional</em> or <em>Enterprise</em> account, you can use workflows to <a href="https://knowledge.hubspot.com/marketing-email/create-automated-emails-to-use-in-workflows" rel="noopener">send an email after form submission</a>.</p> <a id="embed-hubspot-form-email" data-hs-anchor="true"></a> <h3 id="can-i-embed-a-form-in-an-email">Can I embed a HubSpot form in an email?</h3> <p>No, it is not possible to embed HubSpot forms in your emails. Forms are not supported in emails across common email clients due to security risks. Instead, it is best practice to place a <a href="https://knowledge.hubspot.com/ctas/create-calls-to-action-ctas" target="_blank" rel="noopener">call-to-action</a> or a link to a landing page with a form in the body of your email.</p> <h2>Forms and contact activity</h2> <a id="track-activity-before-conversion" data-hs-anchor="true"></a> <h3>Does HubSpot track activity before a contact converts on a form?</h3> <p>Yes. When a visitor lands on your site, HubSpot tracks their activity and identifies them as a unique visitor by <a href="https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser" rel="noopener" target="_blank">setting tracking cookies</a> in their browser. Once the visitor submits a form, HubSpot will try to associate the new contact record with any previously tracked activity.</p> <p>If a visitor clears their cookies before submitting a form on your site, HubSpot will <span style="text-decoration: underline;">not</span> be able to associate previously tracked activity with the new contact.</p> <h3>Can I export my forms and form submission data? </h3> <p>Yes, you can export a <a href="/forms/manage-your-forms#export-form-data" rel="noopener">spreadsheet of your forms data</a> to share with external stakeholders. You can also export all form submissions from a specific form or from a specific page. Learn more about <a href="/forms/export-form-submissions" rel="noopener">exporting your form submissions</a>. </p> <h3>Can I set a submission limit on my form?</h3> <p>No, it is not possible to set a submission limit on a form. As an alternative, you can manually keep track of the <a href="/forms/analyze-form-submissions-datA#submissions" rel="noopener">form's submissions </a>and <a href="/forms/manage-your-forms#export-form-data" rel="noopener">delete the form</a> once it has reached the pre-determined number. If you have not shared the <a href="/forms/how-can-i-share-a-hubspot-form-if-im-using-an-external-site#create-a-standalone-form-page" rel="noopener">form's standalone page</a>, you can also consider removing the form from all HubSpot and external pages. However, any visitors with access to the standalone form page will still be able to submit the form. </p> <h3>Can I unpublish or archive a form? </h3> <p>No, it is not possible to unpublish or archive a form. If you no longer require a form, you can consider <a href="/forms/manage-your-forms#export-form-data" rel="noopener">deleting the form</a>. If you have not shared the <a href="/forms/how-can-i-share-a-hubspot-form-if-im-using-an-external-site#create-a-standalone-form-page" rel="noopener">form's standalone page</a>, you can also consider removing the form from all HubSpot and external pages. However, any visitors with access to the standalone form page will still be able to submit the form. </p> <h3>How do I retrieve the embed code for my HubSpot form?</h3> <p>If you plan on using your form on an external page, you can <a href="/forms/how-can-i-share-a-hubspot-form-if-im-using-an-external-site#add-the-form-embed-code" rel="noopener">retrieve the form embed code from the forms dashboard</a>. If the form has been <a href="/forms/how-can-i-share-a-hubspot-form-if-im-using-an-external-site#with-css-in-your-external-stylesheet-marketing-hub-professional-enterprise-or-legacy-marketing-hub-basic-only" rel="noopener">set as raw HTML</a>, you can work with a developer to further <a href="https://legacydocs.hubspot.com/docs/methods/forms/advanced_form_options" rel="noopener">customize the embed code</a>. </p> <p><img src="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-08-35-24-8335-AM.png?width=365&height=527&name=image-png-Dec-02-2022-08-35-24-8335-AM.png" loading="lazy" width="365" style="width: 365px; height: auto; max-width: 100%;" height="527" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-08-35-24-8335-AM.png?width=183&height=264&name=image-png-Dec-02-2022-08-35-24-8335-AM.png 183w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-08-35-24-8335-AM.png?width=365&height=527&name=image-png-Dec-02-2022-08-35-24-8335-AM.png 365w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-08-35-24-8335-AM.png?width=548&height=791&name=image-png-Dec-02-2022-08-35-24-8335-AM.png 548w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-08-35-24-8335-AM.png?width=730&height=1054&name=image-png-Dec-02-2022-08-35-24-8335-AM.png 730w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-08-35-24-8335-AM.png?width=913&height=1318&name=image-png-Dec-02-2022-08-35-24-8335-AM.png 913w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-08-35-24-8335-AM.png?width=1095&height=1581&name=image-png-Dec-02-2022-08-35-24-8335-AM.png 1095w" sizes="(max-width: 365px) 100vw, 365px"></p> <h2>Edit and customize forms</h2> <a id="change-field-validation-text" data-hs-anchor="true"></a> <h3>Can I change the field validation text on my form?</h3> <p>You cannot edit the form field validation text (e.g., "Please complete this mandatory field.") directly in HubSpot's forms tool. Instead, you can <a href="https://developers.hubspot.com/docs/methods/forms/advanced_form_options" rel="noopener" target="_blank">customize the form embed code</a> or write a custom script to load on the page and replace the default validation message. Both methods require the help of a developer who knows how to work with JavaScript, and are not supported by HubSpot Support.</p> <a id="integrate-custom-form" data-hs-anchor="true"></a> <h3>How do I integrate my custom-built form with HubSpot?</h3> <p>If you need additional functionality that is not available with standard HubSpot forms, you can work with your developer to integrate your external forms with HubSpot using the HubSpot <a href="https://legacydocs.hubspot.com/docs/methods/forms/forms_overview" rel="noopener" target="_blank">Forms API</a>.</p> <a id="customize-form-javascript-html" data-hs-anchor="true"></a> <h3 id="can-i-customize-my-form-s-javascript-and-html">Can I customize my form's JavaScript and HTML?</h3> <p>HubSpot forms are built with JavaScript, not HTML. <a href="https://developers.hubspot.com/docs/methods/forms/advanced_form_options" rel="noopener" target="_blank">Customizing the form embed code</a> requires the help of a developer who knows how to work with JavaScript. Any customization that goes beyond adjusting the form embed code must be done with a custom-built form and the HubSpot <a href="https://legacydocs.hubspot.com/docs/methods/forms/forms_overview" rel="noopener">Forms API</a>.</p> <a id="customize-form-submission-notification-emails" data-hs-anchor="true"></a> <h3 id="can-i-customize-form-submission-notification-emails">Can I customize form submission notification emails?</h3> <p>If you have a <em>Professional</em> or <em>Enterprise</em> account, you can use workflows to create and send <a href="https://knowledge.hubspot.com/workflows/choose-your-workflow-actions" rel="noopener" target="_blank">custom internal notification emails</a> in addition to the default form submission notification emails.</p> <a id="set-lifecycle-stage-with-form" data-hs-anchor="true"></a> <h3 id="can-i-use-a-company-property-as-a-field-on-my-hubspot-form">How do I set a contact or company lifecycle stage with a form?</h3> <p><span style="font-size: 16px;">When a contact or company is created via a form submission, the <em>Lifecycle stage</em> value set depends on the following:</span></p> <ul> <li><span style="font-size: 16px;">If you've set a default lifecycle stage in the <a target="_blank" href="/forms/create-forms#customize-your-form-options" rel="noreferrer nofollow noopener">form’s settings</a>, the newly created record will have that lifecycle stage, regardless of other lifecycle stage settings.</span></li> <li><span style="font-size: 16px;">If the <a href="/object-settings/manage-how-lifecycle-stages-sync-between-objects" rel="noopener" target="_blank"><em>Set lifecycle stage when a contact or company is created</em> setting</a> is turned <span style="text-decoration: underline;">on</span>, contacts or companies created via form submissions </span>will be assigned that lifecycle stage, unless <span style="font-size: 16px;">you've set a default lifecycle stage in the <a target="_blank" href="/forms/create-forms#customize-your-form-options" rel="noreferrer nofollow noopener">form’s settings</a>.</span></li> <li><span style="font-size: 16px;">If the <a href="/object-settings/manage-how-lifecycle-stages-sync-between-objects" rel="noopener" target="_blank"><em>Set lifecycle stage when a contact or company is created</em> setting</a> is <u>off</u>, c</span><span role="mark" aria-details="comment-thread-591740796394316639862711">ontacts or companies created via form submissions will be set to the account's first lifecycle stage in display order</span>, unless <span style="font-size: 16px;">you've set a default lifecycle stage in the <a target="_blank" href="/forms/create-forms#customize-your-form-options" rel="noreferrer nofollow noopener">form’s settings.</a></span></li> </ul> <h3>What are the differences when adding a <em>Default value</em> and <em>Preselect</em> value to a form field? </h3> <p>When a property has a default value or preselect value, the value will be submitted unless it's manually changed by the visitor before submitting the form. Do note the following behavior:</p> <ul> <li><span style="font-weight: bold;">Default value:</span> if the <em>Pre-populate fields with known values</em> option is toggled on, the default value will take precedence and <span style="text-decoration: underline;">will not be</span> overwritten by any existing values. This is useful when you want to <a href="/forms/pass-contact-property-values-with-hidden-form-fields" rel="noopener">pass a specific value with hidden form fields</a>.</li> <li><span style="font-weight: bold;">Preselect value:</span> if the <em>Pre-populate fields with known values</em> option is toggled on, preselected values <span style="text-decoration: underline;">will be</span> overwritten by any existing values. If you're trying to <a href="/forms/pass-contact-property-values-with-hidden-form-fields" rel="noopener">pass a specific value with hidden form fields</a>, it's important to note that pre-selected form fields can be overwritten by previously submitted form field values. </li> </ul> <p>Whether you can enter a default value or preselect value when adding the property to your form depends on the <a href="https://knowledge.hubspot.com/properties/property-field-types-in-hubspot" rel="noopener">property field types</a> you're using:</p> <div data-hs-responsive-table="true" style="overflow-x: auto; max-width: 100%; width: 100%; margin-left: auto; margin-right: auto;"> <table style="border-collapse: collapse; table-layout: fixed; margin-left: auto; margin-right: auto; width: 100%; border: 1px solid #99acc2; height: 263px;"> <tbody> <tr style="height: 33px;"> <td style="width: 50%; padding: 4px; height: 33px;"><strong>Default value property field types </strong></td> <td style="width: 50%; padding: 4px; height: 33px;"><strong>Preselect value property field types </strong></td> </tr> <tr style="height: 229px;"> <td style="width: 50%; padding: 4px; height: 229px;"> <ul> <li>Single-line text</li> <li>Multi-line text </li> <li>Date picker</li> <li>Number</li> </ul> <img src="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-57-24-8406-AM.png?width=351&height=158&name=image-png-Dec-02-2022-07-57-24-8406-AM.png" loading="lazy" width="351" style="width: 351px; height: auto; max-width: 100%;" height="158" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-57-24-8406-AM.png?width=176&height=79&name=image-png-Dec-02-2022-07-57-24-8406-AM.png 176w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-57-24-8406-AM.png?width=351&height=158&name=image-png-Dec-02-2022-07-57-24-8406-AM.png 351w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-57-24-8406-AM.png?width=527&height=237&name=image-png-Dec-02-2022-07-57-24-8406-AM.png 527w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-57-24-8406-AM.png?width=702&height=316&name=image-png-Dec-02-2022-07-57-24-8406-AM.png 702w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-57-24-8406-AM.png?width=878&height=395&name=image-png-Dec-02-2022-07-57-24-8406-AM.png 878w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-57-24-8406-AM.png?width=1053&height=474&name=image-png-Dec-02-2022-07-57-24-8406-AM.png 1053w" sizes="(max-width: 351px) 100vw, 351px"></td> <td style="width: 50%; padding: 4px; height: 229px;"> <ul> <li>Dropdown select</li> <li>Radio select </li> <li>Single checkbox</li> <li>Multiple checkboxes</li> <li>HubSpot user </li> </ul> <img src="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-59-13-3536-AM.png?width=379&height=186&name=image-png-Dec-02-2022-07-59-13-3536-AM.png" loading="lazy" width="379" style="width: 379px; height: auto; max-width: 100%;" height="186" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-59-13-3536-AM.png?width=190&height=93&name=image-png-Dec-02-2022-07-59-13-3536-AM.png 190w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-59-13-3536-AM.png?width=379&height=186&name=image-png-Dec-02-2022-07-59-13-3536-AM.png 379w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-59-13-3536-AM.png?width=569&height=279&name=image-png-Dec-02-2022-07-59-13-3536-AM.png 569w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-59-13-3536-AM.png?width=758&height=372&name=image-png-Dec-02-2022-07-59-13-3536-AM.png 758w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-59-13-3536-AM.png?width=948&height=465&name=image-png-Dec-02-2022-07-59-13-3536-AM.png 948w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Dec-02-2022-07-59-13-3536-AM.png?width=1137&height=558&name=image-png-Dec-02-2022-07-59-13-3536-AM.png 1137w" sizes="(max-width: 379px) 100vw, 379px"> </td> </tr> </tbody> </table> </div> <p> </p> <p> </p></span> <div class="blog-post-topic-wrapper" style="display: none;"> <span class="tag-name">Forms</span> </div> <span id="hs_cos_wrapper_Optional_Bottom_of_post_CTA" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"></span> </div> </div> </div> </div> </div> <div id="hs_cos_wrapper_lightbox" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><!-- module html --> <div id="kb-lightbox" class="kb-lightbox cl-modal -light" role="dialog" aria-modal="true" aria-label="dialog with carousel of images"> <div class="cl-lightbox cl-modal-backdrop" data-cl-modal="close"> <div class="cl-lightbox-content-container"> <button class="cl-round-button cl-lightbox-close" data-cl-modal="close" aria-label="close dialog"> <svg class="cl-icon" aria-hidden="true"> <use href="#close" /> </svg> </button> <div class="cl-lightbox-content -image"> <div class="cl-loading -regular -secondaryDark"> <svg class="cl-loading-svg" viewbox="0 0 50 50" aria-hidden="true"> <circle cx="25" cy="25" r="22.5" fill="none" stroke-width="5"></circle> <circle cx="25" cy="25" r="22.5" fill="none" stroke-width="5" class="cl-loading-animated"></circle> </svg> </div> <img id="image-lightbox" alt="" src=""> </div> </div> <div> </div></div> </div></div></article> <div id="hs_cos_wrapper_module_15971280583729" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section id="page-feedback" class="page-feedback"> <form id="page-feedback__form"> <fieldset id="page-feedback__sentiment" class="page-feedback__form-field"> <legend>Was this article helpful?</legend> <input type="radio" name="kb_was_this_page_helpful" id="helpful" value="Yes" required><label for="helpful">Yes</label> <input type="radio" name="kb_was_this_page_helpful" id="unhelpful" value="No" required><label for="unhelpful">No</label> </fieldset> <div id="page-feedback__reveal" hidden> <fieldset id="page-feedback__main-issue" hidden class="page-feedback__form-field radio-input radio-input--inline"> <legend>Thanks for letting us know. 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