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Playboy Support
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35.5908-10.0839 1.7783 0 2.3711 1.1865 2.3711 2.9668zm-128.1572-145.9229c-8.8538149-.000028-16.0312724 7.177385-16.0313 16.0312s7.1773851 16.031272 16.0312 16.0313c8.853815.000028 16.031272-7.177385 16.0313-16.0312.000011-8.853808-7.177392-16.031256-16.0312-16.0313z" fill="currentColor" /></svg> </a> <h1 class="header center"> Support </h1> </div> </header><!-- #wrapper-navbar end --> <main id="main" tabindex="-1"> <section> <div class="article-headline is-visible gradient"> <div class="has_padding_on_desktop has_margin_on_desktop has_padding_on_mobile has_margin_on_mobile"> <div class="support-header"> <div class="support-title">PB-ONLINE1</div> <div class="support-left support-sub-title"><b>Welcome to Playboy Support</b> <div class="support support-text text-left"><i>We're here to:</i><br><br> <ul> <li> Help you cancel your memberships. </li> <li> Help you with login issues. </li> <li> Provide detailed information regarding charges on your credit card statement to help you recognize a purchase you may find difficult recalling. </li> <li> Provide you with professional advice and assistance in the event you have been a victim of fraud. </li> <li> Submit bug reports. </li> </ul> </div> </div> </div> </div> </div> <div class="text-center"> <a href="/subscriptions" class="button size-small button-squared" style="font-size: 2rem; padding: 40px; margin-bottom: 70px; margin-left: 20px; margin-right: 20px; background-color: #44af44; filter: drop-shadow(8px 8px 5px #696969)">Click here to cancel or reactivate your subscription</a> </div> <div class="text-center" id="scroll-to-form"> <a href="/subscriptions" class="button size-small button-squared" style="font-size: 2rem; padding: 40px; margin-bottom: 70px; margin-left: 20px; margin-right: 20px; background-color: #44af44; filter: drop-shadow(8px 8px 5px #696969)">Click here to update your payment info</a> </div> <ticket-form user-email="" site-key="6LcuytkUAAAAAB38mKcpjSVf_Dz4Q1KlvJSAmz1K" is-centerfold="" ></ticket-form> <div class="questions"> <div class="questions-menu text-center billing selected">BILLING QUESTIONS</div> <div class="questions-menu text-center technical">TECHNICAL QUESTIONS</div> </div> <div class="has_padding_on_desktop has_margin_on_desktop has_padding_on_mobile has_margin_on_mobile"> <div class="questions-tab questions-billing"> <div class="tab-pane fade show active" id="billing" role="tabpanel" aria-labelledby="billing-tab"> <p class="blue font-weight-bold">Please take the time and review the questions listed below. The solution to your inquiry may be available there. If you are unable to find an answer to your question, kindly complete the form above to receive an answer to your inquiry via email.</p> <dl> <dt>I don't recognize some of the charges on my credit card statement. (WWW.PB-ONLINE1.COM)</dt> <dd>We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name of our billing processing company will be on your statement. Upon enrollment to any of our sites, you’re sent a welcome email that includes membership details that lists the name of the billing processing company that accepts your payment. If you can’t find this email in your inbox, try checking your email account's spam folder. If you feel you haven't received this confirmation email, give us a call and we will provide you with professional advice in the event you have been a victim of fraud.<br/><br/> <b><i>Please note that Playboy.com takes allegations of fraud seriously and will actively and thoroughly utilize law enforcement in order to protect the security of our customers.</i></b><br/><br/> Terms of Service for our memberships are available to each customer. We recommend fully reading these agreements before moving forward with any purchase you choose.<br/><br/> If a report of fraud did occur, a full investigation will be held to ensure the safety of all participants in agreement. Please note that if you believe you are a victim of fraud or identity theft, we advise that you contact your bank, credit card company and law enforcement immediately.<br/><br/> Please review and reflect the following before pursuing claims of fraudulent activity regarding your Playboy purchases:<br/><br/> <ol> <li>Would/have I joined any adult content websites?</li> <li>Did I remember to cancel my subscription?</li> <li>Are there any outside parties (i.e. family or friends) who have access to my credit card or bank information? </li> </ol> Though Playboy does offer promotions, sales, and trials of many sorts — they are only available for said amount of time. After which, — and according to our Terms of Service provided before making a purchase — a charge will be billed to the credit card the customer initially provided at the first time of purchase.<br/><br/> If you believe that you are a real victim of fraud and have not made any purchases with our services, our team will fully investigate said claim, and we will honor a refund at our discretion. Furthermore, if after careful consideration you have come to the conclusion that you have in fact not been a victim of fraud, you will not a issued a refund for your purchase. Please remember that unsubscribing to Playboy websites is available at anytime if you choose that you no longer wish to have access to any membership. Also, bear in mind that invalid or false claims can lead to negative impacts on a cardholder’s credit and/or their banking institution. If you have further questions concerning billing or any wrongful charges, please send us an email here! </dd> <dt>How do I cancel my membership?</dt> <dd> <p>You can cancel your own membership by clicking here, and logging in with the same email address and password that you use on the website you have a membership to. If you don't know this information, then please <a href="#scroll-to-form" style="text-decoration: underline;">send us a message via our contact form</a>.</p> <p>To contact customer service for any other issue, please click <a href="#scroll-to-form" style="text-decoration: underline;">here</a> to submit a message through our support form.</p> </dd> <dt>How can I verify if my account has been canceled?</dt> <dd>Upon successful cancellation of an account, you will be sent a confirmation email to the email address used during sign-up. If you can’t find this email in your inbox, try checking your email account's spam folder. If you haven’t received the confirmation email or you don’t have access to the email address on file, <a href="#scroll-to-form" style="text-decoration: underline;">send us a message</a> and we’ll verify the cancellation. </dd> <dt>How often will I be charged for my membership?</dt> <dd> <p>Monthly memberships are billed upon sign-up and every 30 days thereafter until canceled.</p> <p>Three month memberships are billed upon sign-up and every 90 days thereafter until canceled.</p> <p>Recurring yearly memberships are billed upon sign-up and every 365 days thereafter until canceled.</p> <p>One year memberships are only billed upon sign-up and automatically expire after 365 days.</p> <p>Trial memberships are billed upon sign-up and are automatically upgraded to standard monthly memberships unless canceled within the trial period. If a trial membership becomes upgraded, the resulting standard monthly membership billing policy will apply as of the upgrade date.</p> </dd> <dt>How does the Trial membership work?</dt> <dd> Many of the sites allow for the purchase of a trial membership at a special-offer price and are only available for a certain number of days. All trial memberships are automatically upgraded to standard monthly memberships unless they are canceled within the trial period. Please refer to the “Terms and Conditions” of the website that you joined for further information. </dd> </dl> </div> </div> <div class="questions-tab questions-technical" style="display: none;"> <div class="tab-pane fade" id="technical" role="tabpanel" aria-labelledby="technical-tab"> <p class="blue font-weight-bold">Please take the time and review the questions listed below. The solution to your inquiry may be available there. If you are unable to find an answer to your question, kindly complete the form above to receive an answer to your inquiry via email.</p> <dl> <dt>What do I do if my video playback is choppy?</dt> <dd>There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this:<br><br> <ol> <li>Select a lower video quality. The default quality is set to HD 720P which may be too heavy for your current internet connection. Click on the settings button under the video player and make your selection under “Video Quality.” </li> <li>For reliable streaming we recommend selecting the RTMP method. If the video is choppy or buffers frequently, try switching to the HTTP setting. Click on the settings button under the video player and make your selection under “Streaming Method”. Depending on your internet connection speed and the playback quality you have selected, you may find one of these methods work better than the other. </li> <li>Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback. </li> <li>Stop any files that you may be downloading in the background.</li> <li>Try closing other browser tabs if you have many opened.</li> <li>Try another browser and see if that helps. We recommend the latest versions of the following browsers: <a href="https://www.google.com/chrome/">Google Chrome</a>, <a href="http://www.mozilla.org/en-US/firefox/new/">Firefox</a>. </li> </ol> </dd> <dt>I get a black screen when trying to play back videos, what should I do?</dt> <dd>This may be because you don’t have the latest version of Adobe Flash Player installed. You can get the latest version <a href="http://get.adobe.com/flashplayer/" target="_blank">here</a>. </dd> <dt>What's the main difference between all the video formats available for download?</dt> <dd> We offer different download options so you can make the best choice to fit your needs: <ul> <li><b>MP4</b> is a modern format with excellent file compression while maintaining good video quality. It is available in Standard Definition, 720p, and 1080p. A newer computer is required to play back smoothly. Older computers may have trouble viewing this format and as a result, the picture may be jumpy on such systems. It can run natively in Windows Media Player on Windows Vista and 7 or Apple OSX. </li> <li><b>WMV</b> is an older format that will run well on older PCs. Anyone running a Windows PC using Windows Media Player is able to view this format. </li> <li><b>IPHONE/MOBILE</b> is an MP4 format specially optimised to be used on mobile devices.</li> </ul> </dd> <dt>I forgot my password, how do I retrieve it?</dt> <dd>In order to obtain your password, you must return to the site that you originally signed-up for and click on the "Forgot Password?" link found on the login page. You will then be asked to provide the email address you used to join the site with. Once completed, your password will be e-mailed back to you. If you aren't receiving your password via email, be sure to check your email account's spam folder. </dd> <dt>Which web browsers are recommended to be used with "Playboy Plus"?</dt> <dd>We support all the latest versions of major web browsers but not all browsers offer the same benefits in speed and security. For the best experience we recommend that you use <a href="https://www.google.com/chrome/" target="_blank">Google Chrome</a> or <a href="http://www.mozilla.org/en-US/firefox/new/" target="_blank">Firefox</a>. We do not support the AOL web browser, Yahoo web browser, or Microsoft IE 8 and earlier. </dd> </dl> </div> </div> </div> </section> </main> <script src="/js/app.js?id=da59528e02d77a12a732"></script> <script src="https://www.google.com/recaptcha/api.js" async defer></script> <script src="/livewire/livewire.js?id=d7d975b5d122717a1ee0" data-turbolinks-eval="false"></script><script data-turbolinks-eval="false">if (window.livewire) {console.warn('Livewire: It looks like Livewire\'s @livewireScripts JavaScript assets have already been loaded. 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