Privacy Request - Salesforce.com

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Visit our <a href="/privacy/overview/" target="_blank">dedicated privacy website</a> for information and resources.</p> </div> </div> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin-10-top-lg " alt="Astro with GCPR form" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/form/gdpr-form-office-device-astro.png"/> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="generalFormContainerV2 formContainerV2 parbase section"><div class="form-container-v2 sfdc-form-day sfdc-form-closed sfdc-form-small "> <div class="form-header-wrap">  </div>  <form name="reg_form" method="post" action="/wbin/www-core/sfdc-forms/submit/support" class="form-builder-form sfdc-form-adaptive-label " data-sfdc-form="dynamic:true,signup:false,event:false,paginated:false,formType:non-lead,cookieRead:true,cookieWrite:true,closeTimeout:-1,minHeight:,disableDB:false,locale:en_us,submitEvent:"> <input type="hidden" name="conf_page" value="/form/conf/contact-privacy/"/> <input type="hidden" name="successPage" value="/form/conf/contact-privacy/"/> <input type="hidden" name="failPage" value="/form/conf/contact-privacy/"/> <input type="hidden" name="orgid" value="00D00000000hg76"/> <input type="hidden" name="resultHost" value="www.salesforce.com"/> <input type="hidden" name="origin" value="W2C-dataprivacyreview"/> <input class="sr-hidden" type="text" name="Region__c" autocomplete="off" tabindex="-1" aria-hidden="true"/> <input class="sr-hidden" type="checkbox" name="validForm" tabindex="-1" autocomplete="off" aria-hidden="true"/> <div class="selectFieldInput section"> <div class="field "> <select id="subject" name="subject" aria-required="true" required="true"> <option disabled label="What is your privacy related request?" selected value="">What is your privacy related request?</option> <option value="Opt out of marketing communications">Opt out of marketing communications</option> <option value="Opt out of Salesforce Audience Studio">Opt out of Salesforce Audience Studio</option> <option value="Technical Support">Technical support</option> <option value="I would like to submit a request about my personal data">I would like to submit a request about my personal data</option> <option value="Other privacy inquiry">Other privacy inquiry</option> <option value="Data Processing Addendum">Data Processing Addendum</option> <option value="Customer Account Questions">Customer Account Questions</option> <option value="Cross-contextual behavioral advertising">Opt out of sharing my personal information for cross-contextual behavioral advertising</option> </select> <label for="subject" class="placeholder">What is your privacy related request?</label> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="main" data-default-display="hide" style="display: none;"> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> Please fill out the form below and a representative will be in touch </div> </div> <div class="selectFieldInput section"> <div class="field "> <select id="00N0g000003oRga" name="00N0g000003oRga" aria-required="true" required="true"> <option disabled label="Your Relationship to Salesforce" selected value="">Your Relationship to Salesforce</option> <option value="Employee">Employee</option> <option value="Job Applicant">Job applicant</option> <option value="Prospect">Prospect</option> <option value="Customer/User">Customer</option> <option value="Website User">Website user</option> <option value="Partner">Partner</option> <option value="Supplier">Supplier</option> <option value="Trailhead user">Trailhead user</option> <option value="Recipient of Salesforce Marketing Communications">Recipient of marketing communications from Salesforce</option> <option value="Customer’s customer">User of Salesforce's services</option> <option value="Other">Other/ I don’t know my relationship to Salesforce</option> </select> <label for="00N0g000003oRga" class="placeholder">Your Relationship to Salesforce</label> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="partnername" data-default-display="hide" style="display: none;"> <div class="textFieldInput section"> <div class="field "> <input id="00N0g000003oRgf" type="text" name="00N0g000003oRgf"/> <label for="00N0g000003oRgf" class="placeholder"> Name of customer/partner/other </label> </div> </div> </div> </div> <div class="textFieldInput section"> <div class="field "> <input autocomplete="given-name" id="00N0g000003oRgL" type="text" name="00N0g000003oRgL" aria-required="true" required="true"/> <label for="00N0g000003oRgL" class="placeholder"> First Name </label> </div> </div> <div class="textFieldInput section"> <div class="field "> <input autocomplete="family-name" id="00N0g000003oRgQ" type="text" name="00N0g000003oRgQ" aria-required="true" required="true"/> <label for="00N0g000003oRgQ" class="placeholder"> Last Name </label> </div> </div> <div class="textFieldInput section"> <div class="field "> <input autocomplete="email" id="00N0g000003oRgV" type="email" name="00N0g000003oRgV" aria-required="true" required="true"/> <label for="00N0g000003oRgV" class="placeholder"> Email Address </label> <span class="error-msg">Enter a valid email address</span> </div> </div> <div class="country-state-group section"> <div class="cntry-wrap section"> <div class="country_field selectFieldInput"> <div class="field "> <select id="00N0g000003oRh4" name="00N0g000003oRh4" aria-required="true" required="true"> <option disabled label="Country/Region" selected value="">Country/Region</option> </select> <label for="00N0g000003oRh4" class="placeholder">Country of Residence</label> <span class="error-msg">Select your country</span> </div> </div> </div> <div class="state-wrap section" style="display: none;"> <div class="state_field selectFieldInput"> <div class="field "> <select id="00N0g000003oRgz" name="00N0g000003oRgz"> <option disabled label="State/Province" selected value="">State/Province</option> </select> <label for="00N0g000003oRgz" class="placeholder">State/Province</label> <span class="error-msg">Select your state/province</span> </div> </div> </div> <div class="checkboxInput select-all section hide"> <div> <div class="field"> <input class="sr-only " type="checkbox" id="agree_to_all" name="agree_to_all" value="on"/> <div class="checkbox-ui" data-input-check></div> <div class="checkbox-ui-label"> Agree to all disclosures below. </div> </div> </div> </div></div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="details" data-default-display="hide" style="display: none;"> <div class="textAreaInput section"> <div class="field "> <textarea id="description" type="text" name="description" placeholder="Details" aria-required="true" required="true"></textarea> <label for="description" class="placeholder"> Details </label> </div> </div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="opt-out-mar-comm" data-default-display="hide" style="display: none;"> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> <p><b>Email and SMS</b></p> <p>You can manage your receipt of marketing and non-transactional communications from us by clicking on the “unsubscribe” link located on the bottom of our marketing emails, by replying or texting ‘STOP’ if you receive SMS communications or by turning off push notifications on our apps on your device. Additionally, you may <a href="https://cloud.mail.salesforce.com/unsubscribe" target="_blank">unsubscribe here</a>. Please note that opting out of marketing communications does not opt you out of receiving important business communications related to your current relationship with us, such as communications about your subscriptions or event registrations, service announcements or security information.</p> <p> </p> <p><b>Phone</b></p> <p>If you want your phone number to be added to our internal Do-Not-Call telemarketing register, please contact us by using this form and selecting the ‘Other privacy enquiry’ option. Please include your first name, last name, company and the phone number you wish to add to our Do-Not-Call register. Alternatively, you can always let us know during a telemarketing call that you do not want to be called again for marketing purposes.</p> <p>If you would like to unsubscribe from marketing communications from another company using the Salesforce services to send their marketing communications, please contact that company directly.</p> <p> </p> <p>We believe that this answers your request, if not, please select one of the other available options listed.</p> <p> </p> </div> </div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="opt-out-audience-studio" data-default-display="hide" style="display: none;"> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> If you would like to see opt-out options for Salesforce Audience Studio, please click <a href="/products/marketing-cloud/sfmc/audience-studio-consumer-choice/" target="_blank">here.</a><br /> <br /> We believe that this answers your request, if not, please select one of the other available options listed. </div> </div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="dmp-opt-out" data-default-display="hide" style="display: none;"> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> If you would like to opt-out of targeting via the Salesforce DMP technology platform, please click <a href="https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-consumer-choice/" target="_blank">here.</a><br /> <br /> We believe that this answers your request, if not, please select one of the other available options listed. </div> </div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="technical-support" data-default-display="hide" style="display: none;"> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> For all technical support questions, please fill out our <a href="https://www.salesforce.com/form/contact/contactme.jsp?d=70130000000EeYa" target="_blank">Technical Support Form,</a> or call the number listed on that page.<br /> <br /> We believe that this answers your request, if not, please select one of the other available options listed. </div> </div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="privacylong" data-default-display="hide" style="display: none;"> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> <p>Trust is Salesforce's #1 value and as part of our commitment to Trust, the confidentiality and security of your personal data is one of our top priorities. The personal data that you submit per this web form will be processed by Salesforce, Inc., Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 ("Salesforce", "we", "us") for the purpose to best respond to your privacy request.</p> <p>We will process your personal data only to the extent this is necessary to perform our contract with you and for our legitimate interest in fulfilling your requests and communicating with you. For requests regarding the exercise of data subject rights, we will process your personal data to the extent this is necessary to fulfill our legal obligation to respond to your request in accordance with applicable privacy and data protection laws. Note that we may not be able to fulfill our legal obligation to respond to a data subject request where you fail to provide the required information. If necessary for fulfilling your request, we will share your personal data with our affiliates which may be located outside the EEA and with which we entered into standard contractual clauses for the transfer of data as approved by the European Commission to ensure an adequate level of data protection. We will not share your personal data with any third parties outside the Salesforce group. The personal data submitted will be stored as long as this is necessary to respond to your request.</p> <p>For more information about our data privacy practices and for details about your related rights (including the right to data access, rectification, deletion, porting, restriction of processing and the right to object) please see <a href="https://www.salesforce.com/company/privacy/">Salesforce's Privacy Statement</a> or reach out to our Data Protection Officer at <a href="mailto:privacy@salesforce.com">privacy@salesforce.com</a>.</p> <p>For requests about your personal data, please fill out this <a href="https://preferences.dgsarah.com/privacy"><u>form</u></a> in order to do one of the following:<b> </b><br /> <b>Download</b><br /> We will provide a complete report of your personal data across our systems<br /> <b>Transfer</b><br /> Package up your data and send it to a desired recipient<br /> <b>Delete</b><br /> Delete your personal data found in our systems<br /> <b>Update Inaccuracies</b><br /> Update any inaccuracy you’ve found in our systems” <br /> <br /> If your request is not regarding one of the options listed above, please select the “Other privacy inquiry” option from the dropdown menu at the top of this page.</p> </div> </div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="privacyshort" data-default-display="hide" style="display: none;"> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> <p>Trust is Salesforce's #1 value and as part of our commitment to Trust, the confidentiality and security of your personal data is one of our top priorities. The personal data that you submit per this web form will be processed by Salesforce, Inc., Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 ("Salesforce", "we", "us") for the purpose to best respond to your privacy request.</p> <p>We will process your personal data only to the extent this is necessary to perform our contract with you and for our legitimate interest in fulfilling your requests and communicating with you. For requests regarding the exercise of data subject rights, we will process your personal data to the extent this is necessary to fulfill our legal obligation to respond to your request in accordance with applicable privacy and data protection laws. Note that we may not be able to fulfill our legal obligation to respond to a data subject request where you fail to provide the required information. If necessary for fulfilling your request, we will share your personal data with our affiliates which may be located outside the EEA and with which we entered into standard contractual clauses for the transfer of data as approved by the European Commission to ensure an adequate level of data protection. We will not share your personal data with any third parties outside the Salesforce group. The personal data submitted will be stored as long as this is necessary to respond to your request.</p> <p>For more information about our data privacy practices and for details about your related rights (including the right to data access, rectification, deletion, porting, restriction of processing and the right to object) please see <a href="https://www.salesforce.com/company/privacy/">Salesforce's Privacy Statement</a> or reach out to our Data Protection Officer at <a href="mailto:privacy@salesforce.com">privacy@salesforce.com</a>.</p> <p> </p> </div> </div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="dpa" data-default-display="hide" style="display: none;"> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> For more information regarding our DPA please review and follow the instructions <a href="https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf" target="_blank">here.</a><br /> <br /> We believe that this answers your request, if not, please select one of the other available options listed. </div> </div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="account-exec" data-default-display="hide" style="display: none;"> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> Please do reach out to your Account Executive. If you are not sure who that is, please log a case in the Salesforce Help & Training portal. Instructions can be found <a href="https://help.salesforce.com/s/articleView?id=000123530&type=1" target="_blank">here</a>.<br /> </div> </div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="cpra" data-default-display="hide" style="display: none;"> <div class="textFieldInput section"> <div class="field "> <input autocomplete="email" id="00N0g000003oRgV" type="email" name="00N0g000003oRgV" aria-required="true" required="true"/> <label for="00N0g000003oRgV" class="placeholder"> Email Address </label> <span class="error-msg">Enter a valid email address</span> </div> </div> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> To learn more about your privacy rights and how Salesforce protects your personal information, visit our <a href="https://www.salesforce.com/company/privacy/full_privacy/">Privacy Statement</a>. </div> </div> </div> </div> <div class="controlContainer parbase section"> <div data-conditional-id="personal-data" data-default-display="hide" style="display: none;"> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> <b>For requests about your personal data, please fill out this</b> <a href="https://datasubjectrequest.salesforce.com/privacy">form</a> <b>in order to do one of the following:</b><br /> <b>Download</b><br /> We will provide a complete report of your personal data across our systems<br /> <b>Transfer</b><br /> Package up your data and send it to a desired recipient<br /> <b>Delete</b><br /> Delete your personal data found in our systems<br /> <b>Update Inaccuracies</b><br /> Update any inaccuracy you’ve found in our systems” <br /> <br /> <b>If your request is not regarding one of the options listed above, please select the “Other privacy inquiry” option from the dropdown menu at the top of this page.</b> </div> </div> </div> </div> <div class="controlContainer parbase section"> <div 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class="control-rule-prevent-submit hidden" data-prevent-submission-page-load="true"></div> <div class="control-rule hidden" data-controller-id="00N0g000003oRga" data-operator="equal" data-rule-value="Customer/User,Partner,Other" data-dependent-id="partnername" data-action="show"></div> <div class="control-rule hidden" data-controller-id="subject" data-operator="equal" data-rule-value="Opt out of marketing communications" data-dependent-id="opt-out-mar-comm" data-action="show" data-prevent-submit="on"></div> <div class="control-rule hidden" data-controller-id="subject" data-operator="equal" data-rule-value="Opt out of Salesforce Audience Studio" data-dependent-id="opt-out-audience-studio" data-action="show" data-prevent-submit="on"></div> <div class="control-rule hidden" data-controller-id="subject" data-operator="equal" data-rule-value="Opt out of Salesforce DMP" data-dependent-id="dmp-opt-out" data-action="show" data-prevent-submit="on"></div> <div class="control-rule hidden" data-controller-id="subject" data-operator="equal" data-rule-value="Technical Support" data-dependent-id="technical-support" data-action="show" data-prevent-submit="on"></div> <div class="control-rule hidden" data-controller-id="subject" data-operator="equal" data-rule-value="I would like to submit a request about my personal data" data-dependent-id="personal-data" data-action="show"></div> <div class="control-rule hidden" data-controller-id="subject" data-operator="equal" data-rule-value="Other privacy inquiry" data-dependent-id="privacyshort,details,main,submit" data-action="show"></div> <div class="control-rule hidden" data-controller-id="subject" data-operator="equal" data-rule-value="Data Processing Addendum" data-dependent-id="dpa" data-action="show" data-prevent-submit="on"></div> <div class="control-rule hidden" data-controller-id="subject" data-operator="equal" data-rule-value="Customer Account Questions" data-dependent-id="account-exec" data-action="show" 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