CINXE.COM

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Click","nonInteraction":true}" data-cs-capture> <img decoding="async" loading="lazy" src="/_ui/g-star/img/flags@2x/nl.png" alt="NL" class="topNavigation-localeButton-flag" height="16" width="16" /> <div class="topNavigation-localeButton-language">   </div> </button> <button class="toggleSearch js-toggleSearch toggleSearch--xsmall" > <span class="toggleSearch__text">search</span> </button> </div> <div class="topNavigation-rightNavWrapper topNavigation-rightNavWrapper--loginWall"> <a role="menuitem" href="/global/find-a-store" class="topNavigation-storeLocator">Store Locator</a> <button class="toggleSearch js-toggleSearch toggleSearch--medium" > <span class="toggleSearch__text">search</span> </button> <button role="menuitem" class="topNavigation-localeButton js-localeSelectorTrigger" aria-label="Select language" aria-haspopup="true" aria-expanded="false" aria-controls="localeSelector" data-analytics-click="{"category":"Navigation","action":"TopNavigation","label":"LocaleSelector Click","nonInteraction":true}" data-cs-capture> <img decoding="async" loading="lazy" src="/_ui/g-star/img/flags@2x/nl.png" alt="NL" class="topNavigation-localeButton-flag" height="16" width="16" /> <div class="topNavigation-localeButton-language">   </div> </button> <nav data-cs-capture class="localeSelector js-localeSelector js-localeSelectorDialog notranslate" id="localeSelector" aria-hidden="true" aria-expanded="false"> <div class="localeSelector-content"> <div class="localeSelector-formWrapper formInputGroup"> <h4 class="localeSelector-heading"> Choose your shipping destination and language</h4> <form action="/global/_s/country_select" method="POST" class="js-localeSelector-form" > <input type="hidden" name="CSRFToken" value="44a8aebe-486f-474a-8412-7de4488dea3c"> <input type="hidden" name="originalURL" value="/global"> <input type="hidden" name="requestURL" value="/customer-service/contact"> <input type="hidden" name="language" value="" class="js-localeSelector-languageHiddenInput"> <select name="country" class="localeSelector-countrySelect js-localeSelector-country" aria-label="Country" > </select> <script class="localeSelector-country-options" type="text/x-template"> <option value="au" data-cs-capture data-icon="flag-au" data-languages="EN_AU" >Australia</option> <option value="at" data-cs-capture data-icon="flag-at" data-languages="DE_AT,EN_AT" >Austria</option> <option value="be" data-cs-capture data-icon="flag-be" data-languages="FR_BE,EN_BE,NL_BE" >Belgium</option> <option value="dk" data-cs-capture data-icon="flag-dk" data-languages="EN_DK" >Denmark</option> <option value="ee" data-cs-capture data-icon="flag-ee" data-languages="EN_EE" >Estonia</option> <option value="fi" data-cs-capture data-icon="flag-fi" data-languages="EN_FI" >Finland</option> <option value="fr" data-cs-capture data-icon="flag-fr" data-languages="FR_FR,EN_FR" >France</option> <option value="de" data-cs-capture data-icon="flag-de" data-languages="DE_DE,EN_DE" >Germany</option> <option value="gr" data-cs-capture data-icon="flag-gr" data-languages="EN_GR" >Greece</option> <option value="ie" data-cs-capture data-icon="flag-ie" data-languages="EN_IE" >Ireland</option> <option value="it" data-cs-capture data-icon="flag-it" data-languages="EN_IT" >Italy</option> <option value="jp" data-cs-capture data-icon="flag-jp" data-languages="EN_JP,JA_JP" >Japan</option> <option value="lv" data-cs-capture data-icon="flag-lv" data-languages="EN_LV" >Latvia</option> <option value="lt" data-cs-capture data-icon="flag-lt" data-languages="EN_LT" >Lithuania</option> <option value="lu" data-cs-capture data-icon="flag-lu" data-languages="EN_LU" >Luxembourg</option> <option value="nl" data-cs-capture data-icon="flag-nl" data-languages="EN_NL,NL_NL" >Netherlands</option> <option value="no" data-cs-capture data-icon="flag-no" data-languages="EN_NO" >Norway</option> <option value="pt" data-cs-capture data-icon="flag-pt" data-languages="EN_PT" >Portugal</option> <option value="sk" data-cs-capture data-icon="flag-sk" data-languages="EN_SK" >Slovakia</option> <option value="si" data-cs-capture data-icon="flag-si" data-languages="EN_SI" >Slovenia</option> <option value="za" data-cs-capture data-icon="flag-za" data-languages="EN_ZA" >South Africa</option> <option value="es" data-cs-capture data-icon="flag-es" data-languages="ES_ES,EN_ES" >Spain</option> <option value="se" data-cs-capture data-icon="flag-se" data-languages="EN_SE" >Sweden</option> <option value="ch" data-cs-capture data-icon="flag-ch" data-languages="DE_CH,FR_CH,EN_CH" >Switzerland</option> <option value="gb" data-cs-capture data-icon="flag-gb" data-languages="EN_GB" >UK</option> <option value="us" data-cs-capture data-icon="flag-us" data-languages="EN_US" >US</option> </script> <select name="languages" class="localeSelector-languageSelect js-localeSelector-language" aria-label="Languages" > </select> <script class="localeSelector-language-options" type="text/x-template"> <option value="DE_AT" data-cs-capture >German</option> <option value="DE_CH" data-cs-capture >German</option> <option value="DE_DE" data-cs-capture >German</option> <option value="EN_AT" data-cs-capture >English</option> <option value="EN_AU" data-cs-capture >English</option> <option value="EN_BE" data-cs-capture >English</option> <option value="EN_CH" data-cs-capture >English</option> <option value="EN_DE" data-cs-capture >English</option> <option value="EN_DK" data-cs-capture >English</option> <option value="EN_EE" data-cs-capture >English</option> <option value="EN_ES" data-cs-capture >English</option> <option value="EN_FI" data-cs-capture >English</option> <option value="EN_FR" data-cs-capture >English</option> <option value="EN_GB" data-cs-capture >English</option> <option value="EN_GR" data-cs-capture >English</option> <option value="EN_IE" data-cs-capture >English</option> <option value="EN_IT" data-cs-capture >English</option> <option value="EN_JP" data-cs-capture >English</option> <option value="EN_LT" data-cs-capture >English</option> <option value="EN_LU" data-cs-capture >English</option> <option value="EN_LV" data-cs-capture >English</option> <option value="EN_NL" data-cs-capture >English</option> <option value="EN_NO" data-cs-capture >English</option> <option value="EN_PT" data-cs-capture >English</option> <option value="EN_SE" data-cs-capture >English</option> <option value="EN_SI" data-cs-capture >English</option> <option value="EN_SK" data-cs-capture >English</option> <option value="EN_US" data-cs-capture >English</option> <option value="EN_ZA" data-cs-capture >English</option> <option value="ES_ES" data-cs-capture >Spanish</option> <option value="FR_BE" data-cs-capture >French</option> <option value="FR_CH" data-cs-capture >French</option> <option value="FR_FR" data-cs-capture >French</option> <option value="JA_JP" data-cs-capture >日本語</option> <option value="NL_BE" data-cs-capture >Dutch</option> <option value="NL_NL" data-cs-capture >Dutch</option> </script> <button type="submit" name="change-country" class="localeSelector-button js-localeSelector-changeLocaleButton" > Continue</button> </form> <p class="localeSelector-message">Your bag will be emptied when you change your country settings.</p> </div> <a class="localeSelector-closeButton js-localeSelector-close" tabindex="0" aria-label="Close locale selector" role="button" ></a> </div> </nav>  </div> </div> <div class="topNavigation-sideNavHeader"> <a href="/global" class="topNavigation-sideNavHeader-logo" role="navigation">G-STAR</a> <button class="topNavigation-localeButton topNavigation-localeButton--sideNavigation js-localeSelectorTrigger" aria-haspopup="true" aria-expanded="false" aria-controls="localeSelector" aria-label="Open locale selector" data-analytics-click="{"category":"Navigation","action":"TopNavigation","label":"LocaleSelector Click","eventNonInteraction":true}"> <img decoding="async" loading="lazy" src="/_ui/g-star/img/flags@2x/nl.png" alt="NL" class="topNavigation-localeButton-flag" height="16" width="16" /> <div class="topNavigation-localeButton-language"></div> </button> </div> </nav> <div id="container" class="mainContainer js-mainContainer " role="main"> <div class="contact-us"> <div class="contact-us__header"> <h1 class="contact-us__header-heading">Contact</h1> <p class="contact-us__header-text">Looking for information about your order?</p> <a href="/track-my-order" class="contact-us__header-wismo-btn button">Track my order</a> <p class="contact-us__header-text"><strong>Have not found what you are looking for?</strong></p> </div> <div class="contact-us__tiles" data-cs-capture> <div class="contact-us__tile"> <a href="#" class="js-open-email-us"> <p class="contact-us__tile-heading">Email <span class="contact-us__tile-heading--highlighted">Recommended</span></p> </a> <span class="contact-us__tile-text">Reply within 2 business days</span> </div> </div> <section class="contact-us__email-us" data-cs-capture> <h4 class="contact-us__email-us-heading"> Email us</h4> <form id="contactForm" class="js-contactForm contact-us__email-us-form" data-controlled="true" action="/global/customer-service/contact" method="POST"><div class="formInputGroup formInputGroup--select " > <label for="category" class=""> <span class="formInputLabel">Subject*</span> <select id="category" name="category" class="js-category-selector" type="text" required="required"><option value="">Select a category</option><option data-label-en="Where is my order" class="js-category-WISMO" value="WISMO">Where is my order</option><option data-label-en="Payment inquiry " class="js-category-payment" value="payment">Payment inquiry </option><option data-label-en="Order status" class="js-category-Order status" value="Order status">Order status</option><option data-label-en="Product inquiry " class="js-category-Product query" value="Product query">Product inquiry </option><option data-label-en="Refund" class="js-category-Refunds" value="Refunds">Refund</option><option data-label-en="Returns" class="js-category-Returns" value="Returns">Returns</option><option data-label-en="Voucher" class="js-category-Vouchers" value="Vouchers">Voucher</option><option data-label-en="Webshop" class="js-category-webshop" value="webshop">Webshop</option><option data-label-en="Rewear" class="js-category-Rewear" value="Rewear">Rewear</option></select></label> </div> <div class="formInputGroup formInputGroup--select js-subcategory-selector is-hidden " data-category="WISMO"> <label for="subCategory" class=""> <select id="subCategory" name="subCategory" type="text" required="required" disabled="disabled"><option value="">Select a topic</option><option value="Delivery not received">Delivery not received</option><option value="In transit">In transit</option><option value="Return to Sender">Return to Sender</option><option value="Lost in transit">Lost in transit</option><option value="Missing item(s)">Missing item(s)</option></select></label> </div> <div class="formInputGroup formInputGroup--select js-subcategory-selector is-hidden " data-category="payment"> <label for="subCategory" class=""> <select id="subCategory" name="subCategory" type="text" required="required" disabled="disabled"><option value="">Select a topic</option><option value="Failed refund">Failed refund</option><option value="Failed payment">Payment error</option><option value="Double refund/charge">Double refund/charge</option><option value="Other">Other</option></select></label> </div> <div class="formInputGroup formInputGroup--select js-subcategory-selector is-hidden " data-category="Order status"> <label for="subCategory" class=""> <select id="subCategory" name="subCategory" type="text" required="required" disabled="disabled"><option value="">Select a topic</option><option value="Cancellation request">Cancellation request</option><option value="Incorrect address">Incorrect address</option><option value="Failed order">Failed order</option><option value="Missing order confirmation">Missing order confirmation</option></select></label> </div> <div class="formInputGroup formInputGroup--select js-subcategory-selector is-hidden " data-category="Product query"> <label for="subCategory" class=""> <select id="subCategory" name="subCategory" type="text" required="required" disabled="disabled"><option value="">Select a topic</option><option value="Stylist advice">Stylist advice</option><option value="Item availability">Item availability</option><option value="Size availability">Size availability</option></select></label> </div> <div class="formInputGroup formInputGroup--select js-subcategory-selector is-hidden " data-category="Refunds"> <label for="subCategory" class=""> <select id="subCategory" name="subCategory" type="text" required="required" disabled="disabled"><option value="">Select a topic</option><option value="Refund request">Refund request</option><option value="Refund not received">Refund not received</option></select></label> </div> <div class="formInputGroup formInputGroup--select js-subcategory-selector is-hidden " data-category="Returns"> <label for="subCategory" class=""> <select id="subCategory" name="subCategory" type="text" required="required" disabled="disabled"><option value="">Select a topic</option><option value="Return label request">Return label request</option><option value="Return not refunded">Return not refunded</option><option value="Second return label request">Second return label request</option></select></label> </div> <div class="formInputGroup formInputGroup--select js-subcategory-selector is-hidden " data-category="Vouchers"> <label for="subCategory" class=""> <select id="subCategory" name="subCategory" type="text" required="required" disabled="disabled"><option value="">Select a topic</option><option value="Voucher not working">Voucher not working</option><option value="Voucher not received">Voucher not received</option><option value="Voucher expired">Voucher expired</option><option value="Replacement ">Replacement </option><option value="Voucher request">Voucher request</option></select></label> </div> <div class="formInputGroup formInputGroup--select js-subcategory-selector is-hidden " data-category="webshop"> <label for="subCategory" class=""> <select id="subCategory" name="subCategory" type="text" required="required" disabled="disabled"><option value="">Select a topic</option><option value="Newsletter request">Newsletter request</option><option value="gdpr-request">GDPR Request</option><option value="Webshop bugs">Webshop bugs</option></select></label> </div> <div class="formInputGroup formInputGroup--select js-subcategory-selector is-hidden " data-category="Rewear"> <label for="subCategory" class=""> <select id="subCategory" name="subCategory" type="text" required="required" disabled="disabled"><option value="">Select a topic</option><option value="Support request">Support request</option></select></label> </div> <div class="formInputGroup formInputGroup-text " > <label for="firstName" class=""> <span class="formInputLabel">First name</span> <input id="firstName" name="firstName" placeholder="eg. Anabel" type="text" required="required" value="" autocomplete="given-name"/></label> </div> <div class="formInputGroup formInputGroup-text " > <label for="lastName" class=""> <span class="formInputLabel">Last name</span> <input id="lastName" name="lastName" placeholder="eg. Chong" type="text" required="required" value="" autocomplete="family-name"/></label> </div> <div class="formInputGroup formInputGroup-text formInputGroup--email" > <label for="email" class=""> <span class="formInputLabel">E-mail</span> <input id="email" name="email" class="js-mailcheck" placeholder="Your e-mail" type="email" required="required" value="" autocomplete="email"/></label> </div> <div class="formInputGroup formInputGroup-text " > <label for="orderNumber" class=""> <span class="formInputLabel">Order number</span> <input id="orderNumber" name="orderNumber" type="text" value=""/></label> </div> <div class="formInputGroup formInputGroup-text " > <label for="phone" class=""> <span class="formInputLabel">Phone number</span> <input id="phone" name="phone" placeholder="eg. 67358419" type="text" value=""/></label> </div> <div class="formInputGroup formInputGroup--textarea " > <label for="question" class=""> <span class="formInputLabel">Special remarks</span> <textarea id="question" name="question" maxlength="1500" type="text" required="required"> </textarea></label> </div> <div class="contact-us__cta"> <div id="recaptcha-container" data-sitekey="6Le-9vscAAAAAET-kOqaVAdbxWYJV_e7DegmABku" style="display:inline-block; margin-bottom: 14px;"></div> <button id="submitBtn" disabled data-loading-label="Loading..." class="contactSubmitButton" name="send" type="submit" formmethod="post" > <span>Send</span> </button> </div> <a href="/customer-service/request-insight-personal-data" id="nextBtn" class="button contactNextButton is-hidden"> <span>next</span> </a> <div> <input type="hidden" name="CSRFToken" value="44a8aebe-486f-474a-8412-7de4488dea3c" /> </div></form></section> </div> <a href="#container" class="backToTopButton js-backToTopButton" data-cs-capture data-tracking="back-top-btn"> Back to top</a> </div> <footer id="footer" class="footer js-footer"> <div class="footer-content " role="contentinfo" data-cs-capture> <div class="footer-content-inner"> <section class="footer__nodes"> <nav class="footer-navBlock" role="navigation" > <h4 class="footer-title footer-title--icon js-footer-title">G-Star RAW Outlet</h4> <div class="footer-list js-footer-list"> <a href="/en_sg/about-us" class="footer-navBlock-link" data-analytics-click="{"category":"Navigation","action":"TopNavigation Links Click","label":"OutletAboutLink"}" aria-label="About G-Star RAW Outlet" data-title="About G-Star RAW Outlet" data-test-id="footerGstarOutletAboutLink" id="footerGstarOutletAboutLink" ><span data-label-desktop="About G-Star RAW Outlet" data-label-tablet="About G-Star RAW Outlet" data-label-mobile="About G-Star RAW Outlet">About G-Star RAW Outlet</span></a> <span tabindex="0" class="empty-nav-item" data-label-desktop="<a href='mailto:onlineoutlet@g-star.com'>onlineoutlet@g-star.com</a>" data-label-tablet="<a href='mailto:onlineoutlet@g-star.com'>onlineoutlet@g-star.com</a>" data-label-mobile="<a href='mailto:onlineoutlet@g-star.com'>onlineoutlet@g-star.com</a>"><a href='mailto:onlineoutlet@g-star.com'>onlineoutlet@g-star.com</a></span></div> </nav> <nav class="footer-navBlock" role="navigation" > <h4 class="footer-title footer-title--icon js-footer-title">Help & Info</h4> <div class="footer-list js-footer-list"> <a href="/en_sg/customer-service" class="footer-navBlock-link" data-analytics-click="{"category":"Navigation","action":"TopNavigation Links Click","label":"footerFAQlink"}" aria-label="Frequently Asked Questions" data-title="Frequently Asked Questions" data-test-id="footerFAQlink" id="footerFAQlink" ><span data-label-desktop="Frequently Asked Questions" data-label-tablet="Frequently Asked Questions" data-label-mobile="Frequently Asked Questions">Frequently Asked Questions</span></a> <a href="/en_sg/contact" class="footer-navBlock-link" data-analytics-click="{"category":"Navigation","action":"TopNavigation Links Click","label":"ContactLink"}" aria-label="Contact" data-title="Contact" data-test-id="footerContactLink" id="footerContactLink" 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data-label-mobile="Terms & Conditions">Terms & Conditions</span></a> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> <a href="/en_sg/clearance-terms-and-conditions" class="footer-navBlock-link" data-analytics-click="{"category":"Navigation","action":"TopNavigation Links Click","label":"CLEARANCE T\u0026C FooterNav link"}" aria-label="Terms & Conditions - Clearance Sale" data-title="Terms & Conditions - Clearance Sale" data-test-id="Clearance-T&C-FooterNav-link" id="Clearance-T&C-FooterNav-link" ><span data-label-desktop="Terms & Conditions - Clearance Sale" data-label-tablet="Terms & Conditions - Clearance Sale" data-label-mobile="Terms & Conditions - Clearance Sale">Terms & Conditions - Clearance Sale</span></a> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> </div> <div class="footer-hide-nav-node"> <a href="/en_sg/clearance-terms-and-conditions" class="footer-navBlock-link" data-analytics-click="{"category":"Navigation","action":"TopNavigation Links Click","label":"CLEARANCE T\u0026C FooterNav link"}" aria-label="Terms & Conditions - Clearance Sale" data-title="Terms & Conditions - Clearance Sale" data-test-id="Clearance-T&C-FooterNav-link" id="Clearance-T&C-FooterNav-link" ><span data-label-desktop="Terms & Conditions - Clearance Sale" data-label-tablet="Terms & Conditions - Clearance Sale" data-label-mobile="Terms & Conditions - Clearance Sale">Terms & Conditions - Clearance Sale</span></a> </div> <div class="footer-hide-nav-node"> </div> <div 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