Human-centered design – Digital.gov

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Unlike traditional, system-centric approaches, HCD prioritizes understanding real-world challenges and frustrations faced by users and crafting solutions that directly address them. HCD is a continuous process, not a one-time fix. Regular evaluation and user feedback are essential to maintain relevance and adapt services to evolving user needs.</p> </div> <div class="desktop:grid-col"> <div class="dg-card-legislation"> <div class="usa-card__container usa-card-group usa-card--flag"> <div class="usa-card__header"> <h2 class="dg-featured-resource__text-kicker">Related Policy</h2> <h2 class="usa-card__heading"> 21st Century Integrated Digital Experience Act and OMB Memo M-23-22 </h2> </div> <div class="usa-card__media"> <div class="usa-card__img"> <img src="https://s3.amazonaws.com/digitalgov/legislative-stamp-card-logo-600.png" alt="21st Century Integrated Digital Experience Act and OMB Memo M-23-22" /> </div> </div> <div class="usa-card__footer"> <a href="/resources/delivering-digital-first-public-experience/" class="usa-button">Explore policy</a> </div> </div> </div> </div> </div> </div> <div class="dg-topic__featured grid-container-desktop"> <div class="dg-featured-resource"> <a href="/guides/hcd/" class="dg-featured-resource__body"> <div class="dg-featured-resource__text"> <p class="dg-featured-resource__kicker">Featured Resource</p> <h2 class="dg-featured-resource__text-title">Human-Centered Design Guide Series</h2> <p class="dg-featured-resource__text-description">A series of guides to help you understand and practice human-centered design.</p> </div> <div class="dg-featured-resource__image"> </div> </a> </div> <div class="dg-featured-resource"> <a href="/communities/web-content-managers/" class="dg-featured-resource__body"> <div class="dg-featured-resource__text"> <p class="dg-featured-resource__kicker">Communities of Practice</p> <h2 class="dg-featured-resource__text-title">Join the Web Managers</h2> <p class="dg-featured-resource__text-description">Create a better online experience for the public alongside government web content managers.</p> </div> </a> </div> <div class="dg-featured-resource"> <a href="/communities/user-experience/" class="dg-featured-resource__body"> <div class="dg-featured-resource__text"> <p class="dg-featured-resource__kicker">Communities of Practice</p> <h2 class="dg-featured-resource__text-title">Join the User Experience</h2> <p class="dg-featured-resource__text-description">Create better user-centered products for the public.</p> </div> </a> </div> </div> <div class="grid-container-desktop usa-section"> <div class="dg-collection"> <h2 class="dg-collection__header" > Resources on Human-centered design </h2> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery/" title="Requirements for transforming federal customer experience and service delivery">Requirements for transforming federal customer experience and service delivery</a> </h3> <p class="usa-collection__description"> Learn how to strengthen customer experience and service delivery within your federal agency. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/requirements-for-strengthening-the-federal-government-commitment-to-digital-accessibility/" title="Requirements for strengthening the federal government’s commitment to digital accessibility">Requirements for strengthening the federal government’s commitment to digital accessibility</a> </h3> <p class="usa-collection__description"> Learn how to implement Section 508, and strengthen and maintain your agency’s commitment to digital accessibility. </p> </div> </li> </ul> </div> <div class="dg-collection"> <h2 class="dg-collection__header" > Tools and Services </h2> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=https://lab.opm.gov/" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://lab.opm.gov/" title="The Lab at OPM">The Lab at OPM</a> </h3> <p class="usa-collection__description"> A team of designers with diverse backgrounds that help agencies address complex challenges and build human-centered design capacity across the federal government. </p> </div> </li> </ul> </div> <div class="dg-collection"> <h2 class="dg-collection__header" > Join a Community of Practice </h2> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/communities/web-content-managers/" title="Join the Web Managers">Join the Web Managers</a> </h3> <p class="usa-collection__description"> Create a better online experience for the public alongside government web content managers. </p> </div> </li> </ul> </div> </div> <section class="dg-stream usa-section"> <div class="grid-container-desktop"> <h2>Human-centered design events</h2> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-january-2025" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-january-2025"> <a href="https://digital.gov/event/2025/01/16/uswds-monthly-call-january-2025/" title="USWDS Monthly Call - January 2025" rel="bookmark" >USWDS Monthly Call - January 2025</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Learn the U.S. Web Design System basics, how to get started with the design system, and what’s coming next for USWDS in 2025. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2025-01-16"> <span class="card-event__datetime-month" >Jan</span > <span class="card-event__datetime-day" >16<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2025</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2025</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-december-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-december-2024"> <a href="https://digital.gov/event/2024/12/19/uswds-monthly-call-december-2024/" title="USWDS Monthly Call - December 2024" rel="bookmark" >USWDS Monthly Call - December 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System team is joined by the Federal Website Standards team to share more about the standards, their origin, the research backing them, and what standards are coming next. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-12-19"> <span class="card-event__datetime-month" >Dec</span > <span class="card-event__datetime-day" >19<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-november-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-november-2024"> <a href="https://digital.gov/event/2024/11/21/uswds-monthly-call-november-2024/" title="USWDS Monthly Call - November 2024" rel="bookmark" >USWDS Monthly Call - November 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System (USWDS) team will share their vision for the design system as a product, including USWDS Web Components and other new things the team expects to deliver in 2025. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-11-21"> <span class="card-event__datetime-month" >Nov</span > <span class="card-event__datetime-day" >21<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-october-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-october-2024"> <a href="https://digital.gov/event/2024/10/17/uswds-monthly-call-october-2024/" title="USWDS Monthly Call - October 2024" rel="bookmark" >USWDS Monthly Call - October 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System team will share the product and engineering principles they’re using to guide the development of the design system. event_organizer: Digital.gov </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-10-17"> <span class="card-event__datetime-month" >Oct</span > <span class="card-event__datetime-day" >17<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-september-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-september-2024"> <a href="https://digital.gov/event/2024/09/19/uswds-monthly-call-september-2024/" title="USWDS Monthly Call - September 2024" rel="bookmark" >USWDS Monthly Call - September 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System team will share their exploration of Web Component-based design systems and best practices. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-09-19"> <span class="card-event__datetime-month" >Sep</span > <span class="card-event__datetime-day" >19<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> </div> <div class="grid-container-desktop"> <h2>Human-centered design news</h2> <article class="card card-news--internal card-linked" aria-labelledby="title-rebuilding-cdc.gov" > <div class="card__content"> <h3 id="title-rebuilding-cdc.gov"> <a href="https://digital.gov/2025/01/02/rebuilding-cdc-gov/">Rebuilding CDC.gov</a> </h3><div class="summary"> <p>Learn how the CDC.gov team used a bold “Clean Slate” approach to reimagine the site and meet real user needs.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/stacey-thalken/ " title="Posts by Stacey Thalken" rel="author" aria-label="Read more articles by Stacey Thalken" >Stacey Thalken</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2025/01/02/rebuilding-cdc-gov/" title="Rebuilding CDC.gov"> <img src="https://s3.amazonaws.com/digitalgov/hands-website-design-sensvector-istock-getty-images-1356139194_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Jan 02, 2025</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-making-government-text-messaging-more-effective-with-notify.gov" > <div class="card__content"> <div class="card__summary"> <h3 id="title-making-government-text-messaging-more-effective-with-notify.gov"> <a href="https://www.gsa.gov/blog/2024/12/17/making-government-text-messaging-more-effective-with-notifygov">Making government text messaging more effective with Notify.gov</a> </h3> <p>To improve access to government services, GSA launched Notify.gov, a notification tool that sends text message reminders about government services and benefits programs. This service aims to ensure families receive the right information at the right time on the government services they use.<em class="card__source source" >— via <a href="https://www.gsa.gov/blog/2024/12/17/making-government-text-messaging-more-effective-with-notifygov" title="Read at General Services Administration" >General Services Administration</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/gsa-logo.png" alt="gsa logo" /> </div> <div class="card__meta"> <div class="date">Dec 17, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset" > <div class="card__content"> <div class="card__summary"> <h3 id="title-publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset"> <a href="https://blog-nrrd.doi.gov/Publishing-Federal-Sales-Data/">Publishing federal sales data: how we used design studios and user testing to develop a user-centered dataset</a> </h3> <p>The Open Data, Design, and Development team at the Office of Natural Resource and Revenue (ONRR) successfully added federal sales data to the Natural Resources Revenue Data (NRRD) platform using design studios and user testing to create a user-centered dataset. By involving subject matter experts and refining prototypes through feedback, the team delivered the project ahead of schedule while meeting user needs. Future plans included additional usability testing and expanding stakeholder engagement.<em class="card__source source" >— via <a href="https://blog-nrrd.doi.gov/Publishing-Federal-Sales-Data/" title="Read at Office of Natural Resources Revenue" >Office of Natural Resources Revenue</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doi-revenuedata-logo.png" alt="doi-revenuedata logo" /> </div> <div class="card__meta"> <div class="date">Nov 19, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-making-the-case-for-human-centered-design-a-department-of-justice-case-study" > <div class="card__content"> <h3 id="title-making-the-case-for-human-centered-design-a-department-of-justice-case-study"> <a href="https://digital.gov/2024/10/28/making-the-case-for-human-centered-design-a-department-of-justice-case-study/">Making the case for human-centered design: A Department of Justice case study</a> </h3><div class="summary"> <p>The Access DOJ initiative shares nine lessons on making services more accessible, effective, and efficient.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/beckyslogeris.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/becky-slogeris/ " title="Posts by Becky Slogeris" rel="author" aria-label="Read more articles by Becky Slogeris" >Becky Slogeris</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/kim-lopez/ " title="Posts by Kim Lopez" rel="author" aria-label="Read more articles by Kim Lopez" >Kim Lopez</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/28/making-the-case-for-human-centered-design-a-department-of-justice-case-study/" title="Making the case for human-centered design: A Department of Justice case study"> <img src="https://s3.amazonaws.com/digitalgov/justice-scales-svetlana-shamshurina-istock-getty-images-1226475738_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 28, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-18f-folks-adopting-a-new-illustration-library" > <div class="card__content"> <div class="card__summary"> <h3 id="title-18f-folks-adopting-a-new-illustration-library"> <a href="https://18f.gsa.gov/2024/10/21/18f-folks/">18F Folks: Adopting a new illustration library</a> </h3> <p>18F adopted a new illustration style, 18F Folks, to better represent the broad spectrum of human experiences. Moving away from simple bust portraits, this updated style captures more complex emotions and human interactions, fostering a stronger sense of connection. By focusing on inclusivity, 18F aims to make government content more relatable and welcoming, ensuring everyone feels valued and understood.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/10/21/18f-folks/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Oct 21, 2024</div> </div> </article> </div> </section> <div class="usa-section usa-section--light"> <div class="grid-container grid-container-desktop"> <h2 id="dg-stream-pagination-header"> More News and Events on Human-centered design</h2> <p>120 posts</p> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-january-2025" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-january-2025"> <a href="https://digital.gov/event/2025/01/16/uswds-monthly-call-january-2025/" title="USWDS Monthly Call - January 2025" rel="bookmark" >USWDS Monthly Call - January 2025</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Learn the U.S. Web Design System basics, how to get started with the design system, and what’s coming next for USWDS in 2025. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2025-01-16"> <span class="card-event__datetime-month" >Jan</span > <span class="card-event__datetime-day" >16<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2025</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2025</span > </span> </div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-rebuilding-cdc.gov" > <div class="card__content"> <h3 id="title-rebuilding-cdc.gov"> <a href="https://digital.gov/2025/01/02/rebuilding-cdc-gov/">Rebuilding CDC.gov</a> </h3><div class="summary"> <p>Learn how the CDC.gov team used a bold “Clean Slate” approach to reimagine the site and meet real user needs.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/stacey-thalken/ " title="Posts by Stacey Thalken" rel="author" aria-label="Read more articles by Stacey Thalken" >Stacey Thalken</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2025/01/02/rebuilding-cdc-gov/" title="Rebuilding CDC.gov"> <img src="https://s3.amazonaws.com/digitalgov/hands-website-design-sensvector-istock-getty-images-1356139194_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Jan 02, 2025</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-december-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-december-2024"> <a href="https://digital.gov/event/2024/12/19/uswds-monthly-call-december-2024/" title="USWDS Monthly Call - December 2024" rel="bookmark" >USWDS Monthly Call - December 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System team is joined by the Federal Website Standards team to share more about the standards, their origin, the research backing them, and what standards are coming next. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-12-19"> <span class="card-event__datetime-month" >Dec</span > <span class="card-event__datetime-day" >19<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-making-government-text-messaging-more-effective-with-notify.gov" > <div class="card__content"> <div class="card__summary"> <h3 id="title-making-government-text-messaging-more-effective-with-notify.gov"> <a href="https://www.gsa.gov/blog/2024/12/17/making-government-text-messaging-more-effective-with-notifygov">Making government text messaging more effective with Notify.gov</a> </h3> <p>To improve access to government services, GSA launched Notify.gov, a notification tool that sends text message reminders about government services and benefits programs. This service aims to ensure families receive the right information at the right time on the government services they use.<em class="card__source source" >— via <a href="https://www.gsa.gov/blog/2024/12/17/making-government-text-messaging-more-effective-with-notifygov" title="Read at General Services Administration" >General Services Administration</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/gsa-logo.png" alt="gsa logo" /> </div> <div class="card__meta"> <div class="date">Dec 17, 2024</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-november-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-november-2024"> <a href="https://digital.gov/event/2024/11/21/uswds-monthly-call-november-2024/" title="USWDS Monthly Call - November 2024" rel="bookmark" >USWDS Monthly Call - November 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System (USWDS) team will share their vision for the design system as a product, including USWDS Web Components and other new things the team expects to deliver in 2025. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-11-21"> <span class="card-event__datetime-month" >Nov</span > <span class="card-event__datetime-day" >21<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset" > <div class="card__content"> <div class="card__summary"> <h3 id="title-publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset"> <a href="https://blog-nrrd.doi.gov/Publishing-Federal-Sales-Data/">Publishing federal sales data: how we used design studios and user testing to develop a user-centered dataset</a> </h3> <p>The Open Data, Design, and Development team at the Office of Natural Resource and Revenue (ONRR) successfully added federal sales data to the Natural Resources Revenue Data (NRRD) platform using design studios and user testing to create a user-centered dataset. By involving subject matter experts and refining prototypes through feedback, the team delivered the project ahead of schedule while meeting user needs. Future plans included additional usability testing and expanding stakeholder engagement.<em class="card__source source" >— via <a href="https://blog-nrrd.doi.gov/Publishing-Federal-Sales-Data/" title="Read at Office of Natural Resources Revenue" >Office of Natural Resources Revenue</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doi-revenuedata-logo.png" alt="doi-revenuedata logo" /> </div> <div class="card__meta"> <div class="date">Nov 19, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-making-the-case-for-human-centered-design-a-department-of-justice-case-study" > <div class="card__content"> <h3 id="title-making-the-case-for-human-centered-design-a-department-of-justice-case-study"> <a href="https://digital.gov/2024/10/28/making-the-case-for-human-centered-design-a-department-of-justice-case-study/">Making the case for human-centered design: A Department of Justice case study</a> </h3><div class="summary"> <p>The Access DOJ initiative shares nine lessons on making services more accessible, effective, and efficient.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/beckyslogeris.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/becky-slogeris/ " title="Posts by Becky Slogeris" rel="author" aria-label="Read more articles by Becky Slogeris" >Becky Slogeris</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/kim-lopez/ " title="Posts by Kim Lopez" rel="author" aria-label="Read more articles by Kim Lopez" >Kim Lopez</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/28/making-the-case-for-human-centered-design-a-department-of-justice-case-study/" title="Making the case for human-centered design: A Department of Justice case study"> <img src="https://s3.amazonaws.com/digitalgov/justice-scales-svetlana-shamshurina-istock-getty-images-1226475738_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 28, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-18f-folks-adopting-a-new-illustration-library" > <div class="card__content"> <div class="card__summary"> <h3 id="title-18f-folks-adopting-a-new-illustration-library"> <a href="https://18f.gsa.gov/2024/10/21/18f-folks/">18F Folks: Adopting a new illustration library</a> </h3> <p>18F adopted a new illustration style, 18F Folks, to better represent the broad spectrum of human experiences. Moving away from simple bust portraits, this updated style captures more complex emotions and human interactions, fostering a stronger sense of connection. By focusing on inclusivity, 18F aims to make government content more relatable and welcoming, ensuring everyone feels valued and understood.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/10/21/18f-folks/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Oct 21, 2024</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-october-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-october-2024"> <a href="https://digital.gov/event/2024/10/17/uswds-monthly-call-october-2024/" title="USWDS Monthly Call - October 2024" rel="bookmark" >USWDS Monthly Call - October 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System team will share the product and engineering principles they’re using to guide the development of the design system. event_organizer: Digital.gov </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-10-17"> <span class="card-event__datetime-month" >Oct</span > <span class="card-event__datetime-day" >17<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-building-a-culture-of-customer-experience-across-government" > <div class="card__content"> <h3 id="title-building-a-culture-of-customer-experience-across-government"> <a href="https://digital.gov/2024/10/07/building-a-culture-of-customer-experience-across-government/">Building a culture of customer experience across government</a> </h3><div class="summary"> <p>The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/kennedy-alexis/ " title="Posts by Kennedy Alexis" rel="author" aria-label="Read more articles by Kennedy Alexis" >Kennedy Alexis</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/louisa-sholar/ " title="Posts by Louisa Sholar" rel="author" aria-label="Read more articles by Louisa Sholar" >Louisa Sholar</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/samantha-noor/ " title="Posts by Samantha Noor" rel="author" aria-label="Read more articles by Samantha Noor" >Samantha Noor</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/07/building-a-culture-of-customer-experience-across-government/" title="Building a culture of customer experience across government"> <img src="https://s3.amazonaws.com/digitalgov/lightbulb-anastasia-usenko-istock-getty-images-1208535618_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 07, 2024</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-september-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-september-2024"> <a href="https://digital.gov/event/2024/09/19/uswds-monthly-call-september-2024/" title="USWDS Monthly Call - September 2024" rel="bookmark" >USWDS Monthly Call - September 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System team will share their exploration of Web Component-based design systems and best practices. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-09-19"> <span class="card-event__datetime-month" >Sep</span > <span class="card-event__datetime-day" >19<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-a-revised-and-expanded-guide-for-de-risking-government-technology-projects" > <div class="card__content"> <div class="card__summary"> <h3 id="title-a-revised-and-expanded-guide-for-de-risking-government-technology-projects"> <a href="https://18f.gsa.gov/2024/09/12/derisking-guide-update/">A revised and expanded guide for de-risking government technology projects</a> </h3> <p>18F recently launched an updated version of the 2020 De-risking Government Technology Guide, offering a new section on vendor management, and combining the State Software Budgeting Handbook and Federal Field Guide into one unified resource. The guide offers practical methods for reducing risks in government tech projects, drawing from 18F’s experience and state employee input. This revision reflects the evolving needs of government agencies, providing key insights on custom software development, vendor collaboration, and performance-based contracting.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/09/12/derisking-guide-update/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Sep 12, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-how-the-open-data-design-and-development-team-implemented-state-and-offshore-region-navigation-pages-with-hallway-testing" > <div class="card__content"> <div class="card__summary"> <h3 id="title-how-the-open-data-design-and-development-team-implemented-state-and-offshore-region-navigation-pages-with-hallway-testing"> <a href="https://blog-nrrd.doi.gov/hallway-study-state-offshore-navigation/">How the Open Data, Design, and Development team implemented state and offshore region navigation pages with hallway testing</a> </h3> <p>User feedback is key to creating great digital products, but limited resources can hinder research efforts. Hallway testing provides a quick, useful solution. By conducting informal interviews, the Open Data, Design, and Development team at the Department of the Interior gathered insights to improve navigation to state and offshore region pages on the Natural Resources Revenue Data website. After testing prototypes, the best option was implemented, streamlining access white minimizing resource use. The team’s next steps include monitoring performance, evaluating the addition of maps on select pages, and continued hallway testing.<em class="card__source source" >— via <a href="https://blog-nrrd.doi.gov/hallway-study-state-offshore-navigation/" title="Read at Office of Natural Resources Revenue" >Office of Natural Resources Revenue</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doi-revenuedata-logo.png" alt="doi-revenuedata logo" /> </div> <div class="card__meta"> <div class="date">Sep 03, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-how-multicultural-research-guides-the-usa.gov-benefit-finder" > <div class="card__content"> <div class="card__summary"> <h3 id="title-how-multicultural-research-guides-the-usa.gov-benefit-finder"> <a href="https://blog.usa.gov/how-multicultural-research-guides-usagovs-benefit-finder">How multicultural research guides the USA.gov benefit finder</a> </h3> <p>Discover how USA.gov tailors its benefit finder experience for both English and Spanish-speaking users through culturally nuanced content. Through dual-track language research, a bilingual support team, and A/B testing, USA.gov ensures that more users receive relevant, empathetic, and user-friendly content. The USA.gov team also identified and addressed recruitment challenges to interatively improve its ongoing research processes.<em class="card__source source" >— via <a href="https://blog.usa.gov/how-multicultural-research-guides-usagovs-benefit-finder" title="Read at USA.gov" >USA.gov</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/usagov-logo.png" alt="usagov logo" /> </div> <div class="card__meta"> <div class="date">Aug 27, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-user-research-and-the-paperwork-reduction-act" > <div class="card__content"> <div class="card__summary"> <h3 id="title-user-research-and-the-paperwork-reduction-act"> <a href="https://www.usds.gov/news-and-blog/user-research-and-the-paperwork-reduction-act">User research and the Paperwork Reduction Act</a> </h3> <p>User research is an important part of customer experience transformation. Different types of research require different approval under the Paperwork Reduction Act (PRA). Through seven case studies, the U.S. Digital Service shows how agencies conducted valuable user research that did not require PRA approval and successfully integrated findings into their projects. Their work illustrates how thoughtful user research transforms delivery of services and helps agencies build trust in government.<em class="card__source source" >— via <a href="https://www.usds.gov/news-and-blog/user-research-and-the-paperwork-reduction-act" title="Read at U.S. Digital Service" >U.S. Digital Service</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/usds-logo.png" alt="usds logo" /> </div> <div class="card__meta"> <div class="date">Aug 20, 2024</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-august-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-august-2024"> <a href="https://digital.gov/event/2024/08/15/uswds-monthly-call-august-2024/" title="USWDS Monthly Call - August 2024" rel="bookmark" >USWDS Monthly Call - August 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System team will answer community questions and give an update on their work developing web components for the design system. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-08-15"> <span class="card-event__datetime-month" >Aug</span > <span class="card-event__datetime-day" >15<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-10-years-of-the-u.s.-digital-service-transforming-government-for-the-digital-age" > <div class="card__content"> <div class="card__summary"> <h3 id="title-10-years-of-the-u.s.-digital-service-transforming-government-for-the-digital-age"> <a href="https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/">10 years of the U.S. Digital Service: Transforming government for the digital age</a> </h3> <p>Over the past decade, the U.S. Digital Service (USDS) has collaborated with more than 30 federal agencies to create user-friendly, reliable, and seamless digital experiences. Their work prioritizing human-centered design and engineering includes improving services for veterans with Veterans Affairs, launching the Internal Revenue Service Direct File Pilot, and supporting the Centers for Disease Control and Prevention during the COVID-19 pandemic. Looking ahead, USDS remains committed to building trust, fostering innovation, and scaling digital capacity across the federal government, ensuring better service for all Americans.<em class="card__source source" >— via <a href="https://www.whitehouse.gov/omb/briefing-room/2024/08/13/10-years-of-the-u-s-digital-service-transforming-government-for-the-digital-age/" title="Read at The White House" >The White House</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/whitehouse-logo.png" alt="whitehouse logo" /> </div> <div class="card__meta"> <div class="date">Aug 13, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-department-of-justice-recognizes-anniversary-of-executive-order-to-improve-access-for-people-with-limited-english-profiency" > <div class="card__content"> <div class="card__summary"> <h3 id="title-department-of-justice-recognizes-anniversary-of-executive-order-to-improve-access-for-people-with-limited-english-profiency"> <a href="https://www.justice.gov/opa/pr/justice-department-statement-anniversary-executive-order-13166-improving-access-services">Department of Justice recognizes anniversary of executive order to improve access for people with limited English profiency</a> </h3> <p>The Department of Justice recently marked the 24th anniversary of Executive Order 13166, which aims to improve access to federal services for individuals with limited English proficiency (LEP). Its Civil Rights Division reviewed language access plans across federal agencies, emphasizing progress in hiring and staff training, improving language assistance services, and expanding multilingual content. The department is committed to eliminating language barriers in federal programs, improving communication and access for all communities.<em class="card__source source" >— via <a href="https://www.justice.gov/opa/pr/justice-department-statement-anniversary-executive-order-13166-improving-access-services" title="Read at Department of Justice" >Department of Justice</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doj-logo.png" alt="doj logo" /> </div> <div class="card__meta"> <div class="date">Aug 12, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-it-warning-banners-how-gsa-is-working-to-stop-unnecessarily-frightening-users" > <div class="card__content"> <h3 id="title-it-warning-banners-how-gsa-is-working-to-stop-unnecessarily-frightening-users"> <a href="https://digital.gov/2024/08/07/it-warning-banners-how-gsa-is-working-to-stop-unnecessarily-frightening-users/">IT warning banners: How GSA is working to stop unnecessarily frightening users</a> </h3><div class="summary"> <p>OMB Memo M-23-22 discourages the use of pop-ups and modals. GSA IT updated security policies so that IT warning banners are presented less intrusively to users.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/JessicaMarine1.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jessica-marine/ " title="Posts by Jessica Marine" rel="author" aria-label="Read more articles by Jessica Marine" >Jessica Marine</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/08/07/it-warning-banners-how-gsa-is-working-to-stop-unnecessarily-frightening-users/" title="IT warning banners: How GSA is working to stop unnecessarily frightening users"> <img src="https://s3.amazonaws.com/digitalgov/example-gsa-official-use-system-warning-blue-bg-sm-comp_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Aug 07, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-developing-an-easier-way-to-recruit-user-research-participants" > <div class="card__content"> <div class="card__summary"> <h3 id="title-developing-an-easier-way-to-recruit-user-research-participants"> <a href="https://blog.usa.gov/developing-an-easier-way-to-recruit-user-research-participants">Developing an easier way to recruit user research participants</a> </h3> <p>USA.gov and 10x recently partnered to develop a new user research recruitment page. The page launched in February 2024 and has attracted hundreds of sign-ups. It allows participants to assist in testing government websites for compensation, and helps teams find participants that match needed demographics. By simplifying the process and expanding recruitment of diverse populations, the initiative aims to support and streamline user research. It plans to add recruitment opportunities in additional languages and recruit more specific audiences for future studies.<em class="card__source source" >— via <a href="https://blog.usa.gov/developing-an-easier-way-to-recruit-user-research-participants" title="Read at USA.gov" >USA.gov</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/usagov-logo.png" alt="usagov logo" /> </div> <div class="card__meta"> <div class="date">Aug 06, 2024</div> </div> </article> <ul class="pagination"> <li class="page active"> <a href="/topics/human-centered-design/" class="pagination__link"> 1 </a> </li> <li class="page "> <a href="/topics/human-centered-design/page/2/" class="pagination__link"> 2 </a> </li> <li class="page "> <a href="/topics/human-centered-design/page/3/" class="pagination__link"> 3 </a> </li> <li class="page "> <a href="/topics/human-centered-design/page/4/" class="pagination__link"> 4 </a> </li> <li class="page "> <a href="/topics/human-centered-design/page/5/" 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