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Transport privacy | Transport for NSW
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id="main-content" tabindex="-1"></a> <div> <div id="block-content"> <h1> Transport privacy </h1> <div class="grid__row grid__row--no-wrap" > <div class="grid__3-large spacing--before-m js-toc-column hidden"> <div class="toc spacing--after-m"> <h2 class="sidebar-title--extra-light">On this page</h2> <ul class="js-toc reset--list"></ul> </div> </div> <div class="grid__12-col spacing--before-m js-toc-content"> <div> <div class="summary">How Transport for NSW protects your privacy and manages personal information we collect.</div> </div> <div class="grid__row"> <div class="grid__12-col paragraph"> <p>We are committed to responsibly and properly managing the personal information we collect and protecting the privacy of our customers, staff and members of the public.</p><ul></ul> </div> <div class="grid__12-col paragraph"> <h2 class="featured__title">Transport privacy policies</h2> <div class="featured js-more "> <div class="featured__item js-more-item"><a href="/about-us/transport-privacy/privacy-statement" hreflang="en">Privacy Statement</a></div> <div class="more-link__wrapper hidden"> <a href="#" class="more-link" aria-hidden=true>Show <span>X</span> more</a> </div> </div> </div> <div class="grid__12-col paragraph"> <div class="featured js-more "> <div class="featured__item js-more-item"><a href="/privacy-and-cookies" hreflang="en">Privacy and cookies</a></div> <div class="more-link__wrapper hidden"> <a href="#" class="more-link" aria-hidden=true>Show <span>X</span> more</a> </div> </div> </div> <div class="grid__12-col paragraph"> <div class="featured js-more "> <div class="featured__item js-more-item"><a href="/about-us/access-to-information" hreflang="en">Access to information</a></div> <div class="more-link__wrapper hidden"> <a href="#" class="more-link" aria-hidden=true>Show <span>X</span> more</a> </div> </div> </div> <div class="grid__12-col paragraph"> <div class="featured js-more "> <div class="featured__item js-more-item"><a href="/about-us/transport-privacy/data-breaches" hreflang="en">Data breaches</a></div> <div class="more-link__wrapper hidden"> <a href="#" class="more-link" aria-hidden=true>Show <span>X</span> more</a> </div> </div> </div> <div class="grid__12-col paragraph"> <div style="background-color:#f8f8f8; padding: 40px 40px; border-left: 5px solid #0068b5;"><h3>View or download the Privacy Statements</h3><ul><li><a data-entity-substitution="media" data-entity-type="media" data-entity-uuid="74d04c7a-acc2-424d-bb70-c8a6ee4a52d7" href="/system/files/media/documents/2021/Privacy%20Statement%20-%20General%20Template%202020%20%28Brochure%20Version%29%20-%20November%202021%20final%20v1.1.pdf" title="Privacy Statement November 2021 (PDF 379KB)">Transport Privacy Statement (PDF, 379.54 KB)</a></li><li><a href="https://transportnsw.info/about-us/privacy">Transport.info Privacy Policy</a></li><li><a href="https://www.opal.com.au/en/footer/privacy/">Opal Privacy Policy</a></li><li><a href="https://www.transport.nsw.gov.au/system/files/media/documents/2023/45071687-etoll-terms-and-conditions.pdf">eToll Privacy Policy</a></li></ul></div><p> </p> </div> <div class="grid__12-col paragraph"> <h2>Related privacy information</h2><details class="accordion"><summary class="accordion__title"><h2>Personal and health information</h2></summary><div class="accordion__content details-wrapper"><p>The <em>Privacy and Personal Information Protection Act 1998</em> (PPIP Act) describes the responsibilities of public sector agencies in the collection, retention and security, accuracy, use and disclosure of personal information.</p><p>Similarly, the <em>Health Records and Information Privacy Act 2002</em> (HRIP Act) describes the responsibilities of public sector agencies, and certain private sector health service providers, in the management of health information. </p><p>Personal information includes:</p><ul><li>any information that can readily identify an individual, such as name and contact details</li><li>genetic material</li><li>electronic records</li><li>video recordings and photographs.</li></ul><p>Information, that may not in isolation be personal information, will become so if it relates to an identifiable person.</p><p>Health information is a type of personal information that includes information about any of the following:</p><ul><li>a person’s physical or mental health, including the presence of a disability</li><li>health services provided, or to be provided, to a person, including a person’s express wishes about health services</li><li>the donation, or intended donation, of an individual’s body parts, organs or body substance.</li></ul></div></details><details class="accordion"><summary class="accordion__title"><h2>Who can I contact for more information?</h2></summary><div class="accordion__content details-wrapper"><p>If you have a concern about the management of your personal or health information, it is advisable to first contact the part of the agency that collected the information as they are more likely to be able to give you an immediate answer about what may have occurred.</p><p>If you are not satisfied with the information which you receive, or would like to make a formal complaint about the agency’s management of your personal or health information, please contact:</p><p>Privacy Team<br><br> Legal, Privacy & Internal Audit Branch<br><br> Transport for NSW<br><br> PO Box K659<br><br> Haymarket NSW 1240<br><br> Email: <a href="mailto:privacy@transport.nsw.gov.au?subject=Privacy">privacy@transport.nsw.gov.au</a></p></div></details><details class="accordion"><summary class="accordion__title"><h2>Access to and alteration of personal and health information</h2></summary><div class="accordion__content details-wrapper"><p>You have the right to access or change your own personal and health information.</p><ul><li><a data-entity-substitution="media" data-entity-type="media" data-entity-uuid="70caab41-a5ec-4836-8b6e-8a8ed8fa5042" href="/system/files/media/documents/2021/20210205%20-%20TfNSW%20Access%20to%20Personal%20Information.pdf" title="TfNSW Access to personal Information WCAG">Application Form – Access (PDF, 165.73 KB)</a></li><li><a data-entity-substitution="media" data-entity-type="media" data-entity-uuid="f0ab1f7e-a118-4ac6-9f30-04e7e908fb3e" href="/system/files/media/documents/2021/20210205%20-%20TfNSW%20Alteration%20of%20Personal%20Information.pdf" title="TfNSW Alteration to personal Information WCAG">Application Form – Amendment (PDF, 165.86 KB)</a></li><li><a data-entity-substitution="media" data-entity-type="media" data-entity-uuid="33bdcd14-3f0c-4ecd-9c8e-c5bb561cc724" href="/media/54593">Change of Records Form</a><br><br> If you want to amend personal or health information relating to a driver licence, boat licence, vehicle or vessel registration.</li></ul></div></details><ul></ul><details class="accordion"><summary class="accordion__title"><h2>Privacy complaints </h2></summary><div class="accordion__content details-wrapper"><p>If you are not satisfied with the conduct of an agency in respect of your personal information, you may apply for a review of the conduct (review).</p><p>An application for a review must, relevantly:</p><ol><li>Be in writing, and</li><li>Be addressed to the public sector agency concerned, and</li><li>Specify an address in Australia to which correspondence, and</li><li>Be lodged with us within 6 months from the you first became aware of the conduct the subject of the review.</li></ol><p>An application form has been developed to assist individuals wishing to apply for an internal review by the transport agencies.</p><ul><li><a data-entity-substitution="media" data-entity-type="media" data-entity-uuid="e5dcbdc8-7d31-4524-8082-963751d0228a" href="/system/files/media/documents/2021/20210205-%20TfNSW%20Privacy%20Complaint%20Form%20-%20Request%20for%20an%20Internal%20Review%20of%20Conduct%20in%20relation%20to%20a%20Privacy%20Breach.pdf" title="Privacy internal review application form WCAG">Application Form - Internal Review of Conduct in relation to a privacy breach (PDF, 147.68 KB)</a></li></ul><p>Upon receiving an application for a review, the agency will notify the NSW Privacy Commissioner, keep them informed about the review and its outcome.</p><p>Privacy complaints can also be made directly to the NSW Privacy Commissioner.</p><p>A person who is not satisfied with the outcome of a review can appeal to the NSW Civil and Administrative Tribunal.</p></div></details><ul></ul><details class="accordion"><summary class="accordion__title"><h2>Privacy Management Plans</h2></summary><div class="accordion__content details-wrapper"><p>More detailed information about how each transport agency fulfils its obligations under the privacy legislation is contained in its Privacy Management Plan. </p><ul><li><a data-entity-substitution="media" data-entity-type="media" data-entity-uuid="e7a46b2f-153f-4750-867b-3b65d99c8c61" href="/system/files/media/documents/2023/Transport-Privacy-Management-Plan_November-2023.pdf" title="Transport Privacy Management Plan - November 2023">TfNSW Privacy Management Plan (TfNSW, Sydney Trains and NSW Trains) (PDF, 1.2 MB)</a></li><li><a data-entity-substitution="media" data-entity-type="media" data-entity-uuid="57aeb71f-e71c-477e-8670-fb3446a514bd" href="/system/files/media/documents/2023/Sydney-Metro-Privacy-Management-Plan_v4_December-2023.pdf" title="Sydney Metro Privacy Management Plan v4 - December 2023">Sydney Metro Privacy Management Plan (PDF, 373.02 KB)</a></li></ul></div></details><h2 id="Contacts_&_Further_Information">Contacts & Further Information</h2><p>Privacy Team<br><br> Legal, Privacy & Internal Audit Branch<br><br> Transport for NSW<br><br> PO Box K659<br><br> Haymarket NSW 1240</p><p>Email: <a href="mailto:privacy@transport.nsw.gov.au">privacy@transport.nsw.gov.au</a></p><p><a class="link--ext" href="https://www.ipc.nsw.gov.au/">Information and Privacy 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