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Contact Us (for Parents) | Nemours KidsHealth

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<div id="khMainContainer" class="miscArticleContainer"> <div class="header"> <header id="kh-header"> <!-- english version --> <div id="kh-eyebrow-container" class="englishEyebrow"> <div id="kh-eyebrow" class="container-width"> <span>Find care at </span> <span class="kh-eyebrow-links"> <a href="https://www.nemours.org?external_id=RE2350835010600" target="_blank">Nemours Children's Health</a> <span class="eyebrow-bar" aria-hidden="true"></span> <a href="https://www.nemours.org/find-a-doctor.html?external_id=RE2350835010600" aria-label="Nemours Doctors" target="_blank">Doctors</a> <span class="eyebrow-bar" aria-hidden="true"></span> <a href="https://www.nemours.org/locations.html?external_id=RE2350835010600" aria-label="Nemours Locations" target="_blank">Locations</a> </span> </div> </div> <div class="kh-header-container"> <div id="kh-header-section" class="container-width"> <div id="kh-logo"> <a href="/" target="_self"> <img src="/content/dam/kh-reskin/nemours-kidshealth-logo.svg" alt="Nemours KidsHealth"/> </a> </div> <nav aria-label="Main"> <ul id="kh-topnav-tabs" class="kh-mobile-hidden kh-english"> <li> <button id="kh-parents-tab" aria-expanded="false" data-title="For Parents" data-section="parents"> <span class="kh-section-text">For Parents</span> </button> </li> <li> <button id="kh-kids-tab" aria-expanded="false" data-title="For Kids" data-section="kids"> <span class="kh-section-text">For Kids</span> </button> </li> <li> <button id="kh-teens-tab" aria-expanded="false" data-title="For Teens" data-section="teens"> <span class="kh-section-text">For Teens</span> </button> </li> <li data-section="educators"> <button id="kh-educator-tab" aria-expanded="false" role="link" class="new-window-button" onclick="window.open('https://classroom.kidshealth.org', '_blank')" data-title="For Educators" target="_blank"> <span class="kh-section-text">For Educators</span> </button> </li> </ul> </nav> <div id="kh-header-buttons"> <div id="kh-search"> <button type="button" data-expanded="false" id="kh-search-icon" class="ctg showOnDesktop">Search</button> </div> <div id="kh-mob-menu-toggle"> <button data-expanded="false" id="kh-mob-icon" aria-expanded="false"><span class="hideOffScreen">Menu</span></button> </div> </div> </div> </div> <div id="kh-mob-menu"><!-- note that these are also the desktop menu dropdowns but this container only comes into effect on mobile --> <div id="kh-mob-menu-top-row"> <div id="kh-mob-logo"> <a href="/" target="_self"> <img src="/content/dam/kh-reskin/nemours-kidshealth-logo.svg" alt="Nemours KidsHealth"/> </a> </div> <div id="kh-mob-close"> <button id="mob-menu-close">Close Menu</button> </div> </div> <ul id="kh-mob-menu-buttons"> <li> <button id="mob-butt-parents" aria-expanded="false" data-title="For Parents" data-section="parents"> <span class="kh-section-text">For Parents</span> </button> </li> <li> <button id="mob-butt-kids" aria-expanded="false" data-title="For Kids" data-section="kids"> <span class="kh-section-text">For Kids</span> </button> </li> <li> <button id="mob-butt-teens" aria-expanded="false" data-title="For Teens" data-section="teens"> <span class="kh-section-text">For Teens</span> </button> </li> <li data-section="educators"> <button id="mob-butt-educators" aria-expanded="false" role="link" class="new-window-button" onclick="window.open('https://classroom.kidshealth.org', '_blank')" data-title="For Educators" target="_blank"> <span class="kh-section-text">For Educators</span> </button><div class="tabTrap" id="tabTrap_mm" tabindex="-1"></div> </li> </ul> <div class="kh-section-subnav closedNav" id="kh-parents-subnav" data-section="parents"> <div class="kh-section-subnav-inner container-width"> <div class="kh-mob-back"> <button id="parentsBack" data-section="parents">Back</button> </div> <div class="kh-section-subnav-row1"> <label for="parents-main-nav-list" class="desktop-label">Featured Topics</label> <label for="parents-main-nav-list" class="mobile-label">For Parents</label> </div> <div class="kh-section-subnav-row2"> <div class="khsr2-left"> <ul class="kh-subnav-lr" id="parents-main-nav-list"> <li class="mob-nav-only"><a class="tertiary-link" href="/es/parents/" lang="es">Sitio para padres</a></li> <li class="mob-nav-only"><a href="/en/parents/">Parents Home</a></li> <li> <a href="/en/parents/general/">General Health</a> </li> <li> <a href="/en/parents/growth/">Growth &amp; Development</a> </li> <li> <a href="/en/parents/infections/">Infections</a> </li> <li> <a href="/en/parents/medical/">Diseases &amp; Conditions</a> </li> <li> <a href="/en/parents/pregnancy-newborn/">Pregnancy &amp; Baby</a> </li> <li> <a href="/en/parents/nutrition-center/">Nutrition &amp; Fitness</a> </li> <li> <a href="/en/parents/emotions/">Emotions &amp; Behavior</a> </li> <li> <a href="/en/parents/positive/">School &amp; Family Life</a> </li> <li> <a href="/en/parents/firstaid-safe/">First Aid &amp; Safety</a> </li> <li> <a href="/en/parents/system/">Doctors &amp; Hospitals</a> </li> <li> <a href="/en/parents/videos/">Videos</a> </li> <li> <a href="/en/parents/question/">Expert Answers (Q&amp;A)</a> </li> <li class="mob-nav-only"><a class="tertiary-link" href="/en/parents/all-categories.html">All Categories</a></li> <li class="mob-nav-only"><a class="tertiary-link" href="/en/parents/centers/center.html">All Wellness Centers</a></li> </ul> </div> <div class="khsr2-right"> <a href="https://blog.nemours.org/2024/11/all-about-walking-pneumonia-mycoplasma-pneumonia-in-kids/"> <span class="khsr2-r-c1"><img src="/content/dam/kidshealth/menu-promo-father-son-pneumonia.jpg"/></span> <span class="khsr2-r-c2"> <span class="khsr2-2-c2-heading">Walking Pneumonia</span> <span class="khsr2-r-c2-r1">Walking pneumonia is a less serious form of the lung infection pneumonia.</span> <span class="khsr2-r-c2-r2 tertiary-link-partial">Find out more</span> </span> </a> </div> </div> <div class="kh-section-subnav-row3 desk-nav-only"> <div class="khsr3-left"> <ul> <li><a class="tertiary-link" href="/en/parents/">Parents Home</a></li> <li><a class="tertiary-link" href="/es/parents/" lang="es">Sitio para padres</a></li> <li><a class="tertiary-link" href="/en/parents/all-categories.html">All Categories</a></li> <li><a class="tertiary-link" href="/en/parents/centers/center.html">All Wellness Centers</a></li> </ul> </div> <div class="khsr3-right"> <div class="tabTrap" id="tabTrap_parents" tabindex="-1"></div> </div> </div> </div> </div> <div class="kh-section-subnav closedNav" id="kh-kids-subnav" data-section="kids"> <div class="kh-section-subnav-inner container-width"> <div class="kh-mob-back"> <button id="kidsBack" data-section="kids">Back</button> </div> <div class="kh-section-subnav-row1"> <label for="kids-main-nav-list" class="desktop-label">Featured Topics</label> <label for="kids-main-nav-list" class="mobile-label">For Kids</label> </div> <div class="kh-section-subnav-row2"> <div class="khsr2-left"> <ul class="kh-subnav-lr" id="kids-main-nav-list"> <li class="mob-nav-only"><a class="tertiary-link" href="/es/kids/" lang="es">Sitio para niños</a></li> <li class="mob-nav-only"><a href="/en/kids/">Kids Home</a></li> <li> <a href="/en/kids/center/htbw-main-page.html">How the Body Works</a> </li> <li> <a href="/en/kids/grow/">Puberty &amp; Growing Up</a> </li> <li> <a href="/en/kids/stay-healthy/">Staying Healthy</a> </li> <li> <a href="/en/kids/watch/">Staying Safe</a> </li> <li> <a href="/en/kids/word/">Dictionary</a> </li> <li> <a href="/en/kids/health-problems/">Health Problems</a> </li> <li> <a href="/en/kids/ill-injure/">Illnesses &amp; Injuries</a> </li> <li> <a href="/en/kids/center/relax-center.html">Relax &amp; Unwind</a> </li> <li> <a href="/en/kids/feel-better/">People, Places &amp; Things That Help</a> </li> <li> <a href="/en/kids/feeling/">Feelings</a> </li> <li> <a href="/en/kids/talk/">Expert Answers (Q&amp;A)</a> </li> <li> <a href="/en/kids/videos/">Videos</a> </li> <li class="mob-nav-only"><a class="tertiary-link" href="/en/kids/all-categories.html">All Categories</a></li> <li class="mob-nav-only"><a class="tertiary-link" href="/en/kids/centers/center.html">All Wellness Centers</a></li> </ul> </div> <div class="khsr2-right"> <a href="/en/kids/5-steps.html"> <span class="khsr2-r-c1"><img src="/content/dam/kidshealth/menu-promo-kid-meditation.jpeg"/></span> <span class="khsr2-r-c2"> <span class="khsr2-2-c2-heading">How Can I Handle Stress?</span> <span class="khsr2-r-c2-r1">There are ways to help yourself through stressful moments.</span> <span class="khsr2-r-c2-r2 tertiary-link-partial">Find out how</span> </span> </a> </div> </div> <div class="kh-section-subnav-row3 desk-nav-only"> <div class="khsr3-left"> <ul> <li><a class="tertiary-link" href="/en/kids/">Kids Home</a></li> <li><a class="tertiary-link" href="/es/kids/" lang="es">Sitio para niños</a></li> <li><a class="tertiary-link" href="/en/kids/all-categories.html">All Categories</a></li> <li><a class="tertiary-link" href="/en/kids/centers/center.html">All Wellness Centers</a></li> </ul> </div> <div class="khsr3-right"> <div class="tabTrap" id="tabTrap_kids" tabindex="-1"></div> </div> </div> </div> </div> <div class="kh-section-subnav closedNav" id="kh-teens-subnav" data-section="teens"> <div class="kh-section-subnav-inner container-width"> <div class="kh-mob-back"> <button id="teensBack" data-section="teens">Back</button> </div> <div class="kh-section-subnav-row1"> <label for="teens-main-nav-list" class="desktop-label">Featured Topics</label> <label for="teens-main-nav-list" class="mobile-label">For Teens</label> </div> <div class="kh-section-subnav-row2"> <div class="khsr2-left"> <ul class="kh-subnav-lr" id="teens-main-nav-list"> <li class="mob-nav-only"><a class="tertiary-link" href="/es/teens/" lang="es">Sitio para adolescentes</a></li> <li class="mob-nav-only"><a href="/en/teens/">Teens Home</a></li> <li> <a href="/en/teens/your-body/">Body</a> </li> <li> <a href="/en/teens/your-mind/">Mind</a> </li> <li> <a href="/en/teens/sexual-health/">Sexual Health</a> </li> <li> <a href="/en/teens/food-fitness/">Food &amp; Fitness</a> </li> <li> <a href="/en/teens/diseases-conditions/">Diseases &amp; Conditions</a> </li> <li> <a href="/en/teens/infections/">Infections</a> </li> <li> <a href="/en/teens/drug-alcohol/">Drugs &amp; Alcohol</a> </li> <li> <a href="/en/teens/school-jobs/">School &amp; Jobs</a> </li> <li> <a href="/en/teens/sports-center/">Sports</a> </li> <li> <a href="/en/teens/expert/">Expert Answers (Q&amp;A)</a> </li> <li> <a href="/en/teens/safety/">Staying Safe</a> </li> <li> <a href="/en/teens/videos/">Videos</a> </li> <li class="mob-nav-only"><a class="tertiary-link" href="/en/teens/all-categories.html">All Categories</a></li> <li class="mob-nav-only"><a class="tertiary-link" href="/en/teens/centers/center.html">All Wellness Centers</a></li> </ul> </div> <div class="khsr2-right"> <a href="/en/teens/talk-depression.html"> <span class="khsr2-r-c1"><img src="/content/dam/kidshealth/menu-promo-father-son-talking.jpeg"/></span> <span class="khsr2-r-c2"> <span class="khsr2-2-c2-heading">Getting Help for Depression</span> <span class="khsr2-r-c2-r1">If you feel depressed or alone, talking to a parent is a good place to start.</span> <span class="khsr2-r-c2-r2 tertiary-link-partial">Tips for talking</span> </span> </a> </div> </div> <div class="kh-section-subnav-row3 desk-nav-only"> <div class="khsr3-left"> <ul> <li><a class="tertiary-link" href="/en/teens/">Teens Home</a></li> <li><a class="tertiary-link" href="/es/teens/" lang="es">Sitio para adolescentes</a></li> <li><a class="tertiary-link" href="/en/teens/all-categories.html">All Categories</a></li> <li><a class="tertiary-link" href="/en/teens/centers/center.html">All Wellness Centers</a></li> </ul> </div> <div class="khsr3-right"> <div class="tabTrap" id="tabTrap_teens" tabindex="-1"></div> </div> </div> </div> </div> </div> <div id="kh-search-area" 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if(t=="object"&&v!==null)v=JSON.stringify(v);json.push((arr?"":'"'+n+'":')+String(v));}return(arr?"[":"{")+String(json)+(arr?"]":"}");}};xhttp.open("POST",NS_CSM_u,true);xhttp.send(JSON.stringify(cm));}}}}if(window.addEventListener)window.addEventListener("load",sendTimingInfoInit,false);else if(window.attachEvent)window.attachEvent("onload",sendTimingInfoInit);else window.onload=sendTimingInfoInit;</script></header> </div> <div id="mainContentContainer" class="kh-article-page"> <div id="thelou" tabindex="-1"> </div> <main id="khMSMain" class="content-width"> <div id="khContentTitleBlock"> <div id="khContentHeading" class="ar"> <h1>Contact Us</h1> </div> <div id="languagePairLink" class="rs_skip" lang="es"> en español: <a href="/es/parents/general-information/contact-us.html">Contáctenos</a> </div> </div> <div id="khcontent"> <div id="khcontent_article" class="khLeft"> <div class="contactUs"> <!--<sly data-sly-test.buttonBorder="khb-border"></sly> --> <p>Thank you for your interest in contacting Nemours® KidsHealth®. We welcome any comments you might have about the content and design of our website. We love to hear your suggestions!</p> <h2>Why We Can't Reply</h2> <p>Nemours KidsHealth has lots of general information to help you better understand health issues, but we <em>can't</em> send a personal reply to any inquiry. The best person to give you medical advice, diagnoses, and treatment is your doctor or other qualified medical provider. Getting good care means talking <em>personally</em> with your doctor, who can learn about you and ask you questions, do an exam, and — when needed — order tests. Your doctor also can help guide you to qualified psychologists and other experts in emotional and behavioral issues. The Nemours KidsHealth website is for educational purposes only.</p> <p>Even though we can't reply, we do read all our messages and take your input seriously.</p> <h3>Is This an Emergency?</h3> <p>If you are thinking about suicide or self-harm, are going through abuse or another crisis, or need emergency mental health advice, <strong>get help now</strong>. You can't wait and hope that things will get better on their own.</p> <p>Talk to someone you trust as soon as you can. For help 24 hours a day:</p> <ul class="kh_longline_list"> <li><strong>988 Suicide &amp; Crisis Lifeline: </strong>You can call or text&nbsp;<strong>988</strong>. You also can contact them through <a href="https://suicidepreventionlifeline.org/" target="_blank">their website</a>.</li> <li><strong>Trevor Lifeline for LGBTQ community:</strong> 1-866-488-7386 or text START to 678678. You can also contact them through <a href="https://www.thetrevorproject.org/" target="_blank">their website</a>.</li> <li><strong><a href="https://www.crisistextline.org/" target="_blank">The Crisis Text Line</a></strong> is international: Text 741741 in the U.S. or U.K., 686868 in Canada. You can reach out <a href="https://api.whatsapp.com/send/?phone=14437877678&amp;text=HOME&amp;app_absent=0" target="_blank">via WhatsApp</a> or message them on <a href="https://www.facebook.com/crisistextline" target="_blank">Facebook</a> for help. They will match you with a volunteer counselor, who is supervised by a licensed, trained mental health provider.</li> </ul> <p>These services are staffed by caring people who are trained to help. 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