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href="//donate.wikimedia.org/wiki/Special:FundraiserRedirector?utm_source=donate&utm_medium=sidebar&utm_campaign=C13_sv.wikipedia.org&uselang=sv" class=""><span>Stöd Wikipedia</span></a> </li> <li id="pt-createaccount-2" class="user-links-collapsible-item mw-list-item user-links-collapsible-item"><a data-mw="interface" href="/w/index.php?title=Special:Skapa_konto&returnto=Emotionellt+arbete" title="Du uppmuntras att skapa ett konto och logga in, men det är inte obligatoriskt" class=""><span>Skapa konto</span></a> </li> <li id="pt-login-2" class="user-links-collapsible-item mw-list-item user-links-collapsible-item"><a data-mw="interface" href="/w/index.php?title=Special:Inloggning&returnto=Emotionellt+arbete" title="Inloggning ger tillgång till fler funktioner för den som vill skriva och redigera artiklar. [o]" accesskey="o" class=""><span>Logga in</span></a> </li> </ul> </div> </div> </div> <div id="vector-user-links-dropdown" class="vector-dropdown vector-user-menu vector-button-flush-right vector-user-menu-logged-out" title="Fler alternativ" > <input type="checkbox" id="vector-user-links-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-user-links-dropdown" class="vector-dropdown-checkbox " aria-label="Personliga verktyg" > <label id="vector-user-links-dropdown-label" for="vector-user-links-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-ellipsis mw-ui-icon-wikimedia-ellipsis"></span> <span class="vector-dropdown-label-text">Personliga verktyg</span> </label> <div class="vector-dropdown-content"> <div id="p-personal" class="vector-menu mw-portlet mw-portlet-personal user-links-collapsible-item" title="Användarmeny" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="pt-sitesupport" class="user-links-collapsible-item mw-list-item"><a href="//donate.wikimedia.org/wiki/Special:FundraiserRedirector?utm_source=donate&utm_medium=sidebar&utm_campaign=C13_sv.wikipedia.org&uselang=sv"><span>Stöd Wikipedia</span></a></li><li id="pt-createaccount" class="user-links-collapsible-item mw-list-item"><a href="/w/index.php?title=Special:Skapa_konto&returnto=Emotionellt+arbete" title="Du uppmuntras att skapa ett konto och logga in, men det är inte obligatoriskt"><span class="vector-icon mw-ui-icon-userAdd mw-ui-icon-wikimedia-userAdd"></span> <span>Skapa konto</span></a></li><li id="pt-login" class="user-links-collapsible-item mw-list-item"><a href="/w/index.php?title=Special:Inloggning&returnto=Emotionellt+arbete" title="Inloggning ger tillgång till fler funktioner för den som vill skriva och redigera artiklar. [o]" accesskey="o"><span class="vector-icon mw-ui-icon-logIn mw-ui-icon-wikimedia-logIn"></span> <span>Logga in</span></a></li> </ul> </div> </div> <div id="p-user-menu-anon-editor" class="vector-menu mw-portlet mw-portlet-user-menu-anon-editor" > <div class="vector-menu-heading"> Sidor för utloggade redigerare <a href="/wiki/Hj%C3%A4lp:Introduktion" aria-label="Läs mer om redigering"><span>läs mer</span></a> </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="pt-anoncontribs" class="mw-list-item"><a href="/wiki/Special:Mina_bidrag" title="En lista över redigeringar från denna IP-adress [y]" accesskey="y"><span>Bidrag</span></a></li><li id="pt-anontalk" class="mw-list-item"><a href="/wiki/Special:Min_diskussion" title="Diskussion om redigeringar från det här IP-numret [n]" accesskey="n"><span>Diskussion</span></a></li> </ul> </div> </div> </div> </div> </nav> </div> </header> </div> <div class="mw-page-container"> <div class="mw-page-container-inner"> <div class="vector-sitenotice-container"> <div id="siteNotice"></div> </div> <div class="vector-column-start"> <div class="vector-main-menu-container"> <div id="mw-navigation"> <nav id="mw-panel" class="vector-main-menu-landmark" aria-label="Webbplats"> <div id="vector-main-menu-pinned-container" class="vector-pinned-container"> </div> </nav> </div> </div> <div class="vector-sticky-pinned-container"> <nav id="mw-panel-toc" aria-label="Innehåll" data-event-name="ui.sidebar-toc" class="mw-table-of-contents-container vector-toc-landmark"> <div id="vector-toc-pinned-container" class="vector-pinned-container"> <div id="vector-toc" class="vector-toc vector-pinnable-element"> <div class="vector-pinnable-header vector-toc-pinnable-header vector-pinnable-header-pinned" data-feature-name="toc-pinned" data-pinnable-element-id="vector-toc" > <h2 class="vector-pinnable-header-label">Innehåll</h2> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-toc.pin">flytta till sidofältet</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-toc.unpin">dölj</button> </div> <ul class="vector-toc-contents" id="mw-panel-toc-list"> <li id="toc-mw-content-text" class="vector-toc-list-item vector-toc-level-1"> <a href="#" class="vector-toc-link"> <div class="vector-toc-text">Inledning</div> </a> </li> <li id="toc-Definition" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Definition"> <div class="vector-toc-text"> <span class="vector-toc-numb">1</span> <span>Definition</span> </div> </a> <ul id="toc-Definition-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Olika_yrken" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Olika_yrken"> <div class="vector-toc-text"> <span class="vector-toc-numb">2</span> <span>Olika yrken</span> </div> </a> <button aria-controls="toc-Olika_yrken-sublist" class="cdx-button cdx-button--weight-quiet cdx-button--icon-only vector-toc-toggle"> <span class="vector-icon mw-ui-icon-wikimedia-expand"></span> <span>Växla underavsnittet Olika yrken</span> </button> <ul id="toc-Olika_yrken-sublist" class="vector-toc-list"> <li id="toc-Yrkesrelaterade_utmaningar" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Yrkesrelaterade_utmaningar"> <div class="vector-toc-text"> <span class="vector-toc-numb">2.1</span> <span>Yrkesrelaterade utmaningar</span> </div> </a> <ul id="toc-Yrkesrelaterade_utmaningar-sublist" class="vector-toc-list"> </ul> </li> </ul> </li> <li id="toc-Känslomässigt_arbete,_känsloregler" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Känslomässigt_arbete,_känsloregler"> <div class="vector-toc-text"> <span class="vector-toc-numb">3</span> <span>Känslomässigt arbete, känsloregler</span> </div> </a> <ul id="toc-Känslomässigt_arbete,_känsloregler-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Referenser" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Referenser"> <div class="vector-toc-text"> <span class="vector-toc-numb">4</span> <span>Referenser</span> </div> </a> <ul id="toc-Referenser-sublist" class="vector-toc-list"> </ul> </li> </ul> </div> </div> </nav> </div> </div> <div class="mw-content-container"> <main id="content" class="mw-body"> <header class="mw-body-header vector-page-titlebar"> <nav aria-label="Innehåll" class="vector-toc-landmark"> <div id="vector-page-titlebar-toc" class="vector-dropdown vector-page-titlebar-toc vector-button-flush-left" > <input type="checkbox" id="vector-page-titlebar-toc-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-page-titlebar-toc" class="vector-dropdown-checkbox " aria-label="Växla innehållsförteckningen" > <label id="vector-page-titlebar-toc-label" for="vector-page-titlebar-toc-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-listBullet mw-ui-icon-wikimedia-listBullet"></span> <span class="vector-dropdown-label-text">Växla innehållsförteckningen</span> </label> <div class="vector-dropdown-content"> <div id="vector-page-titlebar-toc-unpinned-container" class="vector-unpinned-container"> </div> </div> </div> </nav> <h1 id="firstHeading" class="firstHeading mw-first-heading"><span class="mw-page-title-main">Emotionellt arbete</span></h1> <div id="p-lang-btn" class="vector-dropdown mw-portlet mw-portlet-lang" > <input type="checkbox" id="p-lang-btn-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-p-lang-btn" class="vector-dropdown-checkbox mw-interlanguage-selector" aria-label="Gå till en artikel på ett annat språk. Tillgänglig på 18 språk" > <label id="p-lang-btn-label" for="p-lang-btn-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--action-progressive mw-portlet-lang-heading-18" aria-hidden="true" ><span class="vector-icon mw-ui-icon-language-progressive mw-ui-icon-wikimedia-language-progressive"></span> <span class="vector-dropdown-label-text">18 språk</span> </label> <div class="vector-dropdown-content"> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li class="interlanguage-link interwiki-ar mw-list-item"><a href="https://ar.wikipedia.org/wiki/%D8%B9%D9%85%D9%84_%D8%B9%D8%A7%D8%B7%D9%81%D9%8A" title="عمل عاطفي – arabiska" lang="ar" hreflang="ar" data-title="عمل عاطفي" data-language-autonym="العربية" data-language-local-name="arabiska" class="interlanguage-link-target"><span>العربية</span></a></li><li class="interlanguage-link interwiki-cs mw-list-item"><a href="https://cs.wikipedia.org/wiki/Emocion%C3%A1ln%C3%AD_pr%C3%A1ce" title="Emocionální práce – tjeckiska" lang="cs" hreflang="cs" data-title="Emocionální práce" data-language-autonym="Čeština" data-language-local-name="tjeckiska" class="interlanguage-link-target"><span>Čeština</span></a></li><li class="interlanguage-link interwiki-de mw-list-item"><a href="https://de.wikipedia.org/wiki/Emotionsarbeit" title="Emotionsarbeit – tyska" lang="de" hreflang="de" data-title="Emotionsarbeit" data-language-autonym="Deutsch" data-language-local-name="tyska" class="interlanguage-link-target"><span>Deutsch</span></a></li><li class="interlanguage-link interwiki-en mw-list-item"><a href="https://en.wikipedia.org/wiki/Emotional_labor" title="Emotional labor – engelska" lang="en" hreflang="en" data-title="Emotional labor" data-language-autonym="English" data-language-local-name="engelska" class="interlanguage-link-target"><span>English</span></a></li><li class="interlanguage-link interwiki-es mw-list-item"><a href="https://es.wikipedia.org/wiki/Trabajo_emocional" title="Trabajo emocional – spanska" lang="es" hreflang="es" data-title="Trabajo emocional" data-language-autonym="Español" data-language-local-name="spanska" class="interlanguage-link-target"><span>Español</span></a></li><li class="interlanguage-link interwiki-fr mw-list-item"><a href="https://fr.wikipedia.org/wiki/Travail_%C3%A9motionnel" title="Travail émotionnel – franska" lang="fr" hreflang="fr" data-title="Travail émotionnel" data-language-autonym="Français" data-language-local-name="franska" class="interlanguage-link-target"><span>Français</span></a></li><li class="interlanguage-link interwiki-ko mw-list-item"><a href="https://ko.wikipedia.org/wiki/%EA%B0%90%EC%A0%95%EB%85%B8%EB%8F%99" title="감정노동 – koreanska" lang="ko" hreflang="ko" data-title="감정노동" data-language-autonym="한국어" data-language-local-name="koreanska" class="interlanguage-link-target"><span>한국어</span></a></li><li class="interlanguage-link interwiki-hy mw-list-item"><a href="https://hy.wikipedia.org/wiki/%D4%B7%D5%B4%D5%B8%D6%81%D5%AB%D5%B8%D5%B6%D5%A1%D5%AC_%D5%A1%D5%B7%D5%AD%D5%A1%D5%BF%D5%A1%D5%B6%D6%84" title="Էմոցիոնալ աշխատանք – armeniska" lang="hy" hreflang="hy" data-title="Էմոցիոնալ աշխատանք" data-language-autonym="Հայերեն" data-language-local-name="armeniska" class="interlanguage-link-target"><span>Հայերեն</span></a></li><li class="interlanguage-link interwiki-hi mw-list-item"><a href="https://hi.wikipedia.org/wiki/%E0%A4%AD%E0%A4%BE%E0%A4%B5%E0%A4%A8%E0%A4%BE%E0%A4%A4%E0%A5%8D%E0%A4%AE%E0%A4%95_%E0%A4%B6%E0%A5%8D%E0%A4%B0%E0%A4%AE" title="भावनात्मक श्रम – hindi" lang="hi" hreflang="hi" data-title="भावनात्मक श्रम" data-language-autonym="हिन्दी" data-language-local-name="hindi" class="interlanguage-link-target"><span>हिन्दी</span></a></li><li class="interlanguage-link interwiki-he mw-list-item"><a href="https://he.wikipedia.org/wiki/%D7%A2%D7%91%D7%95%D7%93%D7%AA_%D7%A8%D7%92%D7%A9%D7%95%D7%AA" title="עבודת רגשות – hebreiska" lang="he" hreflang="he" data-title="עבודת רגשות" data-language-autonym="עברית" data-language-local-name="hebreiska" class="interlanguage-link-target"><span>עברית</span></a></li><li class="interlanguage-link interwiki-nl mw-list-item"><a href="https://nl.wikipedia.org/wiki/Emotionele_arbeid" title="Emotionele arbeid – nederländska" lang="nl" hreflang="nl" data-title="Emotionele arbeid" data-language-autonym="Nederlands" data-language-local-name="nederländska" class="interlanguage-link-target"><span>Nederlands</span></a></li><li class="interlanguage-link interwiki-ja mw-list-item"><a href="https://ja.wikipedia.org/wiki/%E6%84%9F%E6%83%85%E5%8A%B4%E5%83%8D" title="感情労働 – japanska" lang="ja" hreflang="ja" data-title="感情労働" data-language-autonym="日本語" data-language-local-name="japanska" class="interlanguage-link-target"><span>日本語</span></a></li><li class="interlanguage-link interwiki-pt mw-list-item"><a href="https://pt.wikipedia.org/wiki/Esfor%C3%A7o_emocional" title="Esforço emocional – portugisiska" lang="pt" hreflang="pt" data-title="Esforço emocional" data-language-autonym="Português" data-language-local-name="portugisiska" class="interlanguage-link-target"><span>Português</span></a></li><li class="interlanguage-link interwiki-ro mw-list-item"><a href="https://ro.wikipedia.org/wiki/Munca_de_tip_afectiv" title="Munca de tip afectiv – rumänska" lang="ro" hreflang="ro" data-title="Munca de tip afectiv" data-language-autonym="Română" data-language-local-name="rumänska" class="interlanguage-link-target"><span>Română</span></a></li><li class="interlanguage-link interwiki-ru mw-list-item"><a href="https://ru.wikipedia.org/wiki/%D0%AD%D0%BC%D0%BE%D1%86%D0%B8%D0%BE%D0%BD%D0%B0%D0%BB%D1%8C%D0%BD%D1%8B%D0%B9_%D1%82%D1%80%D1%83%D0%B4" title="Эмоциональный труд – ryska" lang="ru" hreflang="ru" data-title="Эмоциональный труд" data-language-autonym="Русский" data-language-local-name="ryska" class="interlanguage-link-target"><span>Русский</span></a></li><li class="interlanguage-link interwiki-sl mw-list-item"><a href="https://sl.wikipedia.org/wiki/Emocionalno_delo" title="Emocionalno delo – slovenska" lang="sl" hreflang="sl" data-title="Emocionalno delo" data-language-autonym="Slovenščina" data-language-local-name="slovenska" class="interlanguage-link-target"><span>Slovenščina</span></a></li><li class="interlanguage-link interwiki-uk mw-list-item"><a href="https://uk.wikipedia.org/wiki/%D0%95%D0%BC%D0%BE%D1%86%D1%96%D0%B9%D0%BD%D0%B0_%D0%BF%D1%80%D0%B0%D1%86%D1%8F" title="Емоційна праця – ukrainska" lang="uk" hreflang="uk" data-title="Емоційна праця" data-language-autonym="Українська" data-language-local-name="ukrainska" class="interlanguage-link-target"><span>Українська</span></a></li><li class="interlanguage-link interwiki-zh mw-list-item"><a href="https://zh.wikipedia.org/wiki/%E6%83%85%E7%B7%92%E5%8B%9E%E5%8B%95" title="情緒勞動 – kinesiska" lang="zh" hreflang="zh" data-title="情緒勞動" data-language-autonym="中文" data-language-local-name="kinesiska" class="interlanguage-link-target"><span>中文</span></a></li> </ul> <div class="after-portlet after-portlet-lang"><span class="wb-langlinks-edit wb-langlinks-link"><a href="https://www.wikidata.org/wiki/Special:EntityPage/Q1044045#sitelinks-wikipedia" title="Redigera interwikilänkar" class="wbc-editpage">Redigera länkar</a></span></div> </div> </div> </div> </header> <div class="vector-page-toolbar"> <div class="vector-page-toolbar-container"> <div id="left-navigation"> <nav aria-label="Namnrymder"> <div id="p-associated-pages" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-associated-pages" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-nstab-main" class="selected vector-tab-noicon mw-list-item"><a href="/wiki/Emotionellt_arbete" title="Visa innehållssidan [c]" accesskey="c"><span>Artikel</span></a></li><li id="ca-talk" class="new vector-tab-noicon mw-list-item"><a href="/w/index.php?title=Diskussion:Emotionellt_arbete&action=edit&redlink=1" rel="discussion" class="new" title="Diskussion om innehållssidan [inte skriven än] [t]" accesskey="t"><span>Diskussion</span></a></li> </ul> </div> </div> <div id="vector-variants-dropdown" class="vector-dropdown emptyPortlet" > <input type="checkbox" id="vector-variants-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-variants-dropdown" class="vector-dropdown-checkbox " aria-label="Ändra språkvariant" > <label id="vector-variants-dropdown-label" for="vector-variants-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet" aria-hidden="true" ><span class="vector-dropdown-label-text">svenska</span> </label> <div class="vector-dropdown-content"> <div id="p-variants" class="vector-menu mw-portlet mw-portlet-variants emptyPortlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> </div> </div> </nav> </div> <div id="right-navigation" class="vector-collapsible"> <nav aria-label="Visningar"> <div id="p-views" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-views" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-view" class="selected vector-tab-noicon mw-list-item"><a href="/wiki/Emotionellt_arbete"><span>Läs</span></a></li><li id="ca-ve-edit" class="vector-tab-noicon mw-list-item"><a href="/w/index.php?title=Emotionellt_arbete&veaction=edit" title="Redigera denna sida [v]" accesskey="v"><span>Redigera</span></a></li><li id="ca-edit" class="collapsible vector-tab-noicon mw-list-item"><a href="/w/index.php?title=Emotionellt_arbete&action=edit" title="Redigera wikitexten för den här sidan [e]" accesskey="e"><span>Redigera wikitext</span></a></li><li id="ca-history" class="vector-tab-noicon mw-list-item"><a href="/w/index.php?title=Emotionellt_arbete&action=history" title="Tidigare versioner av sidan [h]" accesskey="h"><span>Visa historik</span></a></li> </ul> </div> </div> </nav> <nav class="vector-page-tools-landmark" aria-label="Sidverktyg"> <div id="vector-page-tools-dropdown" class="vector-dropdown vector-page-tools-dropdown" > <input type="checkbox" id="vector-page-tools-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-page-tools-dropdown" class="vector-dropdown-checkbox " aria-label="Verktyg" > <label id="vector-page-tools-dropdown-label" for="vector-page-tools-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet" aria-hidden="true" ><span class="vector-dropdown-label-text">Verktyg</span> </label> <div class="vector-dropdown-content"> <div id="vector-page-tools-unpinned-container" class="vector-unpinned-container"> <div id="vector-page-tools" class="vector-page-tools vector-pinnable-element"> <div class="vector-pinnable-header vector-page-tools-pinnable-header vector-pinnable-header-unpinned" data-feature-name="page-tools-pinned" data-pinnable-element-id="vector-page-tools" data-pinned-container-id="vector-page-tools-pinned-container" data-unpinned-container-id="vector-page-tools-unpinned-container" > <div class="vector-pinnable-header-label">Verktyg</div> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-page-tools.pin">flytta till sidofältet</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-page-tools.unpin">dölj</button> </div> <div id="p-cactions" class="vector-menu mw-portlet mw-portlet-cactions emptyPortlet vector-has-collapsible-items" title="Fler alternativ" > <div class="vector-menu-heading"> Åtgärder </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-more-view" class="selected vector-more-collapsible-item mw-list-item"><a href="/wiki/Emotionellt_arbete"><span>Läs</span></a></li><li id="ca-more-ve-edit" class="vector-more-collapsible-item mw-list-item"><a href="/w/index.php?title=Emotionellt_arbete&veaction=edit" title="Redigera denna sida [v]" accesskey="v"><span>Redigera</span></a></li><li id="ca-more-edit" class="collapsible vector-more-collapsible-item mw-list-item"><a href="/w/index.php?title=Emotionellt_arbete&action=edit" title="Redigera wikitexten för den här sidan [e]" accesskey="e"><span>Redigera wikitext</span></a></li><li id="ca-more-history" class="vector-more-collapsible-item mw-list-item"><a href="/w/index.php?title=Emotionellt_arbete&action=history"><span>Visa historik</span></a></li> </ul> </div> </div> <div id="p-tb" class="vector-menu mw-portlet mw-portlet-tb" > <div class="vector-menu-heading"> Allmänt </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="t-whatlinkshere" class="mw-list-item"><a href="/wiki/Special:L%C3%A4nkar_hit/Emotionellt_arbete" title="Lista över alla wikisidor som länkar hit [j]" accesskey="j"><span>Sidor som länkar hit</span></a></li><li id="t-recentchangeslinked" class="mw-list-item"><a href="/wiki/Special:Senaste_relaterade_%C3%A4ndringar/Emotionellt_arbete" rel="nofollow" title="Visa senaste ändringarna av sidor som den här sidan länkar till [k]" accesskey="k"><span>Relaterade ändringar</span></a></li><li id="t-specialpages" class="mw-list-item"><a href="/wiki/Special:Specialsidor" title="Lista över alla specialsidor [q]" accesskey="q"><span>Specialsidor</span></a></li><li id="t-permalink" class="mw-list-item"><a href="/w/index.php?title=Emotionellt_arbete&oldid=56254303" title="Permanent länk till den här versionen av sidan"><span>Permanent länk</span></a></li><li id="t-info" class="mw-list-item"><a href="/w/index.php?title=Emotionellt_arbete&action=info" title="Mer information om denna sida"><span>Sidinformation</span></a></li><li id="t-cite" class="mw-list-item"><a href="/w/index.php?title=Special:Citera&page=Emotionellt_arbete&id=56254303&wpFormIdentifier=titleform" title="Information om hur den här artikeln kan användas som referens"><span>Använd som referens</span></a></li><li id="t-urlshortener" class="mw-list-item"><a href="/w/index.php?title=Special:UrlShortener&url=https%3A%2F%2Fsv.wikipedia.org%2Fwiki%2FEmotionellt_arbete"><span>Hämta förkortad url</span></a></li><li id="t-urlshortener-qrcode" class="mw-list-item"><a href="/w/index.php?title=Special:QrCode&url=https%3A%2F%2Fsv.wikipedia.org%2Fwiki%2FEmotionellt_arbete"><span>Ladda ner QR-kod</span></a></li> </ul> </div> </div> <div id="p-coll-print_export" class="vector-menu mw-portlet mw-portlet-coll-print_export" > <div class="vector-menu-heading"> Skriv ut/exportera </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="coll-create_a_book" class="mw-list-item"><a href="/w/index.php?title=Special:Bok&bookcmd=book_creator&referer=Emotionellt+arbete"><span>Skapa en bok</span></a></li><li id="coll-download-as-rl" class="mw-list-item"><a href="/w/index.php?title=Special:DownloadAsPdf&page=Emotionellt_arbete&action=show-download-screen"><span>Ladda ned som PDF</span></a></li><li id="t-print" class="mw-list-item"><a href="/w/index.php?title=Emotionellt_arbete&printable=yes" title="Utskriftsvänlig version av den här sidan [p]" accesskey="p"><span>Utskriftsvänlig version</span></a></li> </ul> </div> </div> <div id="p-wikibase-otherprojects" class="vector-menu mw-portlet mw-portlet-wikibase-otherprojects" > <div class="vector-menu-heading"> På andra projekt </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="t-wikibase" class="wb-otherproject-link wb-otherproject-wikibase-dataitem mw-list-item"><a href="https://www.wikidata.org/wiki/Special:EntityPage/Q1044045" title="Länk till anslutet databasobjekt [g]" accesskey="g"><span>Wikidata-objekt</span></a></li> </ul> </div> </div> </div> </div> </div> </div> </nav> </div> </div> </div> <div class="vector-column-end"> <div class="vector-sticky-pinned-container"> <nav class="vector-page-tools-landmark" aria-label="Sidverktyg"> <div id="vector-page-tools-pinned-container" class="vector-pinned-container"> </div> </nav> <nav class="vector-appearance-landmark" aria-label="Utseende"> <div id="vector-appearance-pinned-container" class="vector-pinned-container"> <div id="vector-appearance" class="vector-appearance vector-pinnable-element"> <div class="vector-pinnable-header vector-appearance-pinnable-header vector-pinnable-header-pinned" data-feature-name="appearance-pinned" data-pinnable-element-id="vector-appearance" data-pinned-container-id="vector-appearance-pinned-container" data-unpinned-container-id="vector-appearance-unpinned-container" > <div class="vector-pinnable-header-label">Utseende</div> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-appearance.pin">flytta till sidofältet</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-appearance.unpin">dölj</button> </div> </div> </div> </nav> </div> </div> <div id="bodyContent" class="vector-body" aria-labelledby="firstHeading" data-mw-ve-target-container> <div class="vector-body-before-content"> <div class="mw-indicators"> </div> <div id="siteSub" class="noprint">Från Wikipedia</div> </div> <div id="contentSub"><div id="mw-content-subtitle"></div></div> <div id="mw-content-text" class="mw-body-content"><div class="mw-content-ltr mw-parser-output" lang="sv" dir="ltr"><div class="noexcerpt noprint hanvisning_bas"> <dl><dd><i>För liknande oavlönad insats, se <a href="/wiki/K%C3%A4nslom%C3%A4ssigt_arbete" title="Känslomässigt arbete">Känslomässigt arbete</a>.  </i></dd></dl></div> <p><b>Emotionellt arbete</b> (engelska: <i>emotional labo[u]r</i>) är en process där en <a href="/wiki/Arbetare" title="Arbetare">arbetare</a> kontrollerar sitt <a href="/wiki/K%C3%A4nsla" title="Känsla">känsloliv</a> för att kunna utföra en arbetsuppgift. Termen definierades 1979 av sociologen <a href="/wiki/Arlie_Russell_Hochschild" title="Arlie Russell Hochschild">Arlie Russell Hochschild</a>,<sup id="cite_ref-:0_1-0" class="reference"><a href="#cite_note-:0-1"><span class="cite-reference-link-bracket">[</span>1<span class="cite-reference-link-bracket">]</span></a></sup> som även myntat de liknande begreppen <a href="/wiki/K%C3%A4nslom%C3%A4ssigt_arbete" title="Känslomässigt arbete">känslomässigt arbete</a> (engelska: <i>emotion work</i><sup id="cite_ref-:1_2-0" class="reference"><a href="#cite_note-:1-2"><span class="cite-reference-link-bracket">[</span>2<span class="cite-reference-link-bracket">]</span></a></sup>) och <a href="/wiki/K%C3%A4nsloregler" title="Känsloregler">känsloregler</a> (engelska för <i>feeling rules</i>) hanteringen av ens egna känslor inom en <a href="/wiki/Social_relation" title="Social relation">nära relation</a>.<sup id="cite_ref-:2_3-0" class="reference"><a href="#cite_note-:2-3"><span class="cite-reference-link-bracket">[</span>3<span class="cite-reference-link-bracket">]</span></a></sup><sup id="cite_ref-4" class="reference"><a href="#cite_note-4"><span class="cite-reference-link-bracket">[</span>4<span class="cite-reference-link-bracket">]</span></a></sup> </p> <meta property="mw:PageProp/toc" /> <div class="mw-heading mw-heading2"><h2 id="Definition">Definition</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Emotionellt_arbete&veaction=edit&section=1" title="Redigera avsnitt: Definition" class="mw-editsection-visualeditor"><span>redigera</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Emotionellt_arbete&action=edit&section=1" title="Redigera avsnitts källkod: Definition"><span>redigera wikitext</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Begreppet <i>emotionellt arbete</i> definierades 1979 av den amerikanska sociologen. Det handlar enligt henne om "hanteringen av känslor i skapanadet av en offentligt synlig och kroppslig framtoning".<sup id="cite_ref-:3_5-0" class="reference"><a href="#cite_note-:3-5"><span class="cite-reference-link-bracket">[</span>5<span class="cite-reference-link-bracket">]</span></a></sup> </p><p>Arbetare förväntas kunna kontrollera<sup id="cite_ref-:3_5-1" class="reference"><a href="#cite_note-:3-5"><span class="cite-reference-link-bracket">[</span>5<span class="cite-reference-link-bracket">]</span></a></sup> sina känslor gentemot exempelvis <a href="/wiki/Kund" title="Kund">kunder</a>, <a href="/wiki/Kollega" title="Kollega">kollegor</a> och <a href="/wiki/Arbetsgivare" title="Arbetsgivare">arbetsgivare</a> men också i en process med <a href="/wiki/Beslutsfattande" title="Beslutsfattande">beslutsfattande</a>. Men det kan också handla om att göra det motsatta: att uttrycka en känsla som arbetaren egentligen inte känner. Detta görs för att öka företagets eller organisationens lönsamhet. </p><p>Arbeten som i hög grad inbegriper emotionellt arbete är arbeten som kräver antingen ett fysiskt eller verbalt möte med <a href="/wiki/Offentlighet" title="Offentlighet">offentligheten</a>, att arbetaren ska skapa en känsla hos en annan person eller att <a href="/wiki/Arbetsgivare" title="Arbetsgivare">arbetsgivaren</a> har inflytande över arbetarens <a href="/wiki/K%C3%A4nsla" title="Känsla">känsloliv</a>.<sup id="cite_ref-6" class="reference"><a href="#cite_note-6"><span class="cite-reference-link-bracket">[</span>6<span class="cite-reference-link-bracket">]</span></a></sup> </p><p>Emotionellt arbete kan utöva avsevärd påfrestning på arbetaren, genom kravet på att bete sig "normalt" även under stressfyllda och oväntade mänskliga kontakter. Detta ökar risken för <a href="/wiki/Utmattningssyndrom" title="Utmattningssyndrom">emotionell utmattning</a> och <a href="/wiki/Utbr%C3%A4ndhet" title="Utbrändhet">utbrändhet</a> i arbetet.<sup id="cite_ref-:3_5-2" class="reference"><a href="#cite_note-:3-5"><span class="cite-reference-link-bracket">[</span>5<span class="cite-reference-link-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="Olika_yrken">Olika yrken</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Emotionellt_arbete&veaction=edit&section=2" title="Redigera avsnitt: Olika yrken" class="mw-editsection-visualeditor"><span>redigera</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Emotionellt_arbete&action=edit&section=2" title="Redigera avsnitts källkod: Olika yrken"><span>redigera wikitext</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Exempel på yrken där emotionellt arbete kan vara viktigt eller centralt är yrken som arbetar direkt med människor. Det inkluderar bland annat olika typer av service- och tjänstenäringar med personliga kontakter. Detta inkluderar: </p> <ul><li><a href="/wiki/H%C3%A4lso-_och_sjukv%C3%A5rd" title="Hälso- och sjukvård">vårdyrken</a> (inklusive <a href="/wiki/Pediatrik" title="Pediatrik">barnläkare</a>, <a href="/wiki/Hemtj%C3%A4nst" title="Hemtjänst">hemtjänst</a>,<sup id="cite_ref-7" class="reference"><a href="#cite_note-7"><span class="cite-reference-link-bracket">[</span>7<span class="cite-reference-link-bracket">]</span></a></sup> <a href="/wiki/Kriminalv%C3%A5rd" title="Kriminalvård">kriminalvård</a><sup id="cite_ref-8" class="reference"><a href="#cite_note-8"><span class="cite-reference-link-bracket">[</span>8<span class="cite-reference-link-bracket">]</span></a></sup>)</li> <li>servicenäringar (<a href="/wiki/Serveringspersonal" title="Serveringspersonal">serveringspersonal</a>,<sup id="cite_ref-:1_2-1" class="reference"><a href="#cite_note-:1-2"><span class="cite-reference-link-bracket">[</span>2<span class="cite-reference-link-bracket">]</span></a></sup> <a href="/wiki/Kassapersonal" title="Kassapersonal">kassapersonal</a>, <a href="/wiki/Kabinpersonal" title="Kabinpersonal">flygvärdinnor</a>,<sup id="cite_ref-:4_9-0" class="reference"><a href="#cite_note-:4-9"><span class="cite-reference-link-bracket">[</span>9<span class="cite-reference-link-bracket">]</span></a></sup> <a href="/wiki/Begravningsentrepren%C3%B6r" title="Begravningsentreprenör">begravningsentreprenörer</a><sup id="cite_ref-:1_2-2" class="reference"><a href="#cite_note-:1-2"><span class="cite-reference-link-bracket">[</span>2<span class="cite-reference-link-bracket">]</span></a></sup> …)</li> <li>ordnings- och rättspersonal (<a href="/wiki/Inkasso" title="Inkasso">skuldindrivare</a>, <a href="/wiki/Polis" title="Polis">poliser</a>,<sup id="cite_ref-10" class="reference"><a href="#cite_note-10"><span class="cite-reference-link-bracket">[</span>10<span class="cite-reference-link-bracket">]</span></a></sup> <a href="/wiki/Advokat" title="Advokat">advokater</a> …)</li> <li>pedagoger, terapeuter etc (<a href="/wiki/L%C3%A4rare" title="Lärare">lärare</a>,<sup id="cite_ref-:3_5-3" class="reference"><a href="#cite_note-:3-5"><span class="cite-reference-link-bracket">[</span>5<span class="cite-reference-link-bracket">]</span></a></sup> <a href="/wiki/R%C3%A5dgivare" title="Rådgivare">rådgivare</a>,<sup id="cite_ref-11" class="reference"><a href="#cite_note-11"><span class="cite-reference-link-bracket">[</span>11<span class="cite-reference-link-bracket">]</span></a></sup> <a href="/wiki/Socialt_arbete" title="Socialt arbete">socialarbetare</a>,<sup id="cite_ref-:4_9-1" class="reference"><a href="#cite_note-:4-9"><span class="cite-reference-link-bracket">[</span>9<span class="cite-reference-link-bracket">]</span></a></sup> <a href="/wiki/Psykologi" title="Psykologi">psykologer</a> …)</li> <li>assistenter (<a href="/wiki/Sekreterare_(assistent)" title="Sekreterare (assistent)">sekreterare</a><sup id="cite_ref-:1_2-3" class="reference"><a href="#cite_note-:1-2"><span class="cite-reference-link-bracket">[</span>2<span class="cite-reference-link-bracket">]</span></a></sup> …)</li> <li>personlig fysisk stimulans (<a href="/wiki/Massage" title="Massage">massörer</a>,<sup id="cite_ref-12" class="reference"><a href="#cite_note-12"><span class="cite-reference-link-bracket">[</span>12<span class="cite-reference-link-bracket">]</span></a></sup> <a href="/wiki/Prostitution" title="Prostitution">prostituerade</a><sup id="cite_ref-:5_13-0" class="reference"><a href="#cite_note-:5-13"><span class="cite-reference-link-bracket">[</span>13<span class="cite-reference-link-bracket">]</span></a></sup> …)</li> <li><a href="/wiki/Fotomodell" title="Fotomodell">modeller</a> och <a href="/wiki/Sk%C3%A5despelare" title="Skådespelare">skådespelare</a><sup id="cite_ref-14" class="reference"><a href="#cite_note-14"><span class="cite-reference-link-bracket">[</span>14<span class="cite-reference-link-bracket">]</span></a></sup> (även <a href="/wiki/Sexarbetare" title="Sexarbetare">sexarbetare</a> i allmänhet,<sup id="cite_ref-:5_13-1" class="reference"><a href="#cite_note-:5-13"><span class="cite-reference-link-bracket">[</span>13<span class="cite-reference-link-bracket">]</span></a></sup> där man ikläder sig en <a href="/wiki/Rollfigur" title="Rollfigur">roll</a> i en berättelse)</li></ul> <div class="mw-heading mw-heading3"><h3 id="Yrkesrelaterade_utmaningar">Yrkesrelaterade utmaningar</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Emotionellt_arbete&veaction=edit&section=3" title="Redigera avsnitt: Yrkesrelaterade utmaningar" class="mw-editsection-visualeditor"><span>redigera</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Emotionellt_arbete&action=edit&section=3" title="Redigera avsnitts källkod: Yrkesrelaterade utmaningar"><span>redigera wikitext</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Inom yrken med personlig kontakt med kunder, behöver man kunna kontrollera sina känslor alternativt leva upp till känslor motsvarande yrkesrollen. Många tjänstenäringar förutsätter att du är tjänstvillig och försöker lösa kundens önskemål eller framlagda problem utan större hänsyn till kundens egen attityd. I vård- och omsorgsyrken är neutral eller positiv attityd i kontakten med <a href="/wiki/Patient" title="Patient">patienter</a> eller andra som du vårdar en grundläggande egenskap. Flygvärdinnor fungerar ofta som framträdande representanter för flygbolaget, och deras specifika arbetssituation har bland annat studerats av Arlie Russell Hochschild i hennes bok <i>The Managed Heart: Commercialization of Human Feeling.</i><sup id="cite_ref-15" class="reference"><a href="#cite_note-15"><span class="cite-reference-link-bracket">[</span>15<span class="cite-reference-link-bracket">]</span></a></sup> </p><p>I vissa yrken förutsätts arbetaren ikläda sig en roll som kan vara väsensskild gentemot hens personliga jag. Detta inkluderar arbeten som modell eller skådespelare, där arbetet innebär att ta över en roll som en <a href="/wiki/Fotograf" title="Fotograf">fotograf</a>, <a href="/wiki/Filmregiss%C3%B6r" title="Filmregissör">filmregissör</a> eller <a href="/wiki/Manusf%C3%B6rfattare" title="Manusförfattare">manusförfattare</a> lagt fram. De i hög utsträckning oreglerade arbetena inom <a href="/wiki/Sexbranschen" title="Sexbranschen">sexbranschen</a> inkluderar yrkeskategorier där kundens <a href="/wiki/Sexfantasi" title="Sexfantasi">fantasier</a>,<sup id="cite_ref-:5_13-2" class="reference"><a href="#cite_note-:5-13"><span class="cite-reference-link-bracket">[</span>13<span class="cite-reference-link-bracket">]</span></a></sup> <a href="/wiki/Sexualitet" title="Sexualitet">sexuella behov</a> eller behov av personlig <a href="/wiki/Bekr%C3%A4ftelse_(psykologi)" title="Bekräftelse (psykologi)">bekräftelse</a> står i centrum. </p><p>Andra yrken innebär att arbetaren i högre grad ger tjänster till <a href="/wiki/Kollega" title="Kollega">arbetskollegor</a> eller en <a href="/wiki/Chef" title="Chef">överordnad</a>. Detta inkluderar <a href="/wiki/Sekreterare_(assistent)" title="Sekreterare (assistent)">sekreterare</a> och andra typer av assistenter. Beroende på yrkesmässig <a href="/wiki/Social_status" title="Social status">status</a> och hur arbetet är upplagt kan detta innebära olika typer av känslomässiga utmaningar. Kvinnor arbetar oftare än män inom serviceyrken, och de känslomässiga utmaningarna i deras arbetsmiljö har lett till olika slags forskning.<sup id="cite_ref-16" class="reference"><a href="#cite_note-16"><span class="cite-reference-link-bracket">[</span>16<span class="cite-reference-link-bracket">]</span></a></sup> I den mån detta emotionella arbete inte är kopplat till en ekonomisk ersättning, kan detta motsvara ett <i>känslomässigt</i> arbete.<sup id="cite_ref-17" class="reference"><a href="#cite_note-17"><span class="cite-reference-link-bracket">[</span>17<span class="cite-reference-link-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="Känslomässigt_arbete,_känsloregler"><span id="K.C3.A4nslom.C3.A4ssigt_arbete.2C_k.C3.A4nsloregler"></span>Känslomässigt arbete, känsloregler</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Emotionellt_arbete&veaction=edit&section=4" title="Redigera avsnitt: Känslomässigt arbete, känsloregler" class="mw-editsection-visualeditor"><span>redigera</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Emotionellt_arbete&action=edit&section=4" title="Redigera avsnitts källkod: Känslomässigt arbete, känsloregler"><span>redigera wikitext</span></a><span class="mw-editsection-bracket">]</span></span></div> <div class="noprint" style="font-style:italic; ;"> <dl><dd>Se även: <a href="/wiki/K%C3%A4nslom%C3%A4ssigt_arbete" title="Känslomässigt arbete">Känslomässigt arbete</a> och <a href="/wiki/K%C3%A4nsloregler" title="Känsloregler">Känsloregler</a></dd></dl></div> <p>På svenska omnämns ett liknande <i><a href="/wiki/Gratis" title="Gratis">obetalt</a></i> arbete ofta via termen <i>känslomässigt arbete</i> (engelska: <i>emotion work</i>). Detta kan motsvara den sociala <a href="/wiki/Omsorg" title="Omsorg">omsorg</a> som görs inom en familj eller liknande relation.<sup id="cite_ref-18" class="reference"><a href="#cite_note-18"><span class="cite-reference-link-bracket">[</span>18<span class="cite-reference-link-bracket">]</span></a></sup><sup id="cite_ref-19" class="reference"><a href="#cite_note-19"><span class="cite-reference-link-bracket">[</span>19<span class="cite-reference-link-bracket">]</span></a></sup><sup id="cite_ref-20" class="reference"><a href="#cite_note-20"><span class="cite-reference-link-bracket">[</span>20<span class="cite-reference-link-bracket">]</span></a></sup> Ofta men inte alltid görs det mesta av dessa insatser i en heterosexuell relation av kvinnan i relationen.<sup id="cite_ref-21" class="reference"><a href="#cite_note-21"><span class="cite-reference-link-bracket">[</span>21<span class="cite-reference-link-bracket">]</span></a></sup><sup id="cite_ref-22" class="reference"><a href="#cite_note-22"><span class="cite-reference-link-bracket">[</span>22<span class="cite-reference-link-bracket">]</span></a></sup> En liknande – <i><a href="/wiki/Rasifiering" title="Rasifiering">rasifierad</a> –</i> arbetsinsats kan även utföras inom arbete hos välfärdsorganisationer.<sup id="cite_ref-23" class="reference"><a href="#cite_note-23"><span class="cite-reference-link-bracket">[</span>23<span class="cite-reference-link-bracket">]</span></a></sup> </p><p>Begreppen emotionellt arbete och känslomässigt arbete har myntats eller populariserats av sociologen Arlie Russell Hochschild, som även arbetat med begreppet <i>känsloregler</i>. Alla tre termerna är del av Hochschilds "emotionssociologi",<sup id="cite_ref-:2_3-1" class="reference"><a href="#cite_note-:2-3"><span class="cite-reference-link-bracket">[</span>3<span class="cite-reference-link-bracket">]</span></a></sup> där det sistnämnda handlar om <i>internaliserade</i> regler som lär en människa "vad, när och hur starkt hen bör känna i relation till vad och vem".<sup id="cite_ref-:0_1-1" class="reference"><a href="#cite_note-:0-1"><span class="cite-reference-link-bracket">[</span>1<span class="cite-reference-link-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="Referenser">Referenser</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Emotionellt_arbete&veaction=edit&section=5" title="Redigera avsnitt: Referenser" class="mw-editsection-visualeditor"><span>redigera</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Emotionellt_arbete&action=edit&section=5" title="Redigera avsnitts källkod: Referenser"><span>redigera wikitext</span></a><span class="mw-editsection-bracket">]</span></span></div> <div class="mw-references-wrap mw-references-columns"><ol class="references"> <li id="cite_note-:0-1">^ [<a href="#cite_ref-:0_1-0"><small>a</small></a> <a href="#cite_ref-:0_1-1"><small>b</small></a>] <span class="reference-text"><cite style="font-style:normal" class="journal" id="CITEREFBiszczanikGruber2021-02-05">Biszczanik, Kamila; Gruber, Sabine (2021-02-05). <a rel="nofollow" class="external text" href="http://www.idunn.no/doi/10.18261/issn.2535-2512-2021-01-05">”Att arbeta i tvångsvårdens säkra rum – emotioner och säkerhet på särskilda ungdomshem i Sverige”</a> (på danska). <i>Norsk sosiologisk tidsskrift</i> 5 (1): sid. 52–64. <a href="/wiki/Digital_object_identifier" title="Digital object identifier">doi</a>:<span class="neverexpand"><a rel="nofollow" class="external text" href="https://dx.doi.org/10.18261%2Fissn.2535-2512-2021-01-05">10.18261/issn.2535-2512-2021-01-05</a></span>. <a href="/wiki/International_Standard_Serial_Number" title="International Standard Serial Number">ISSN</a> <a rel="nofollow" class="external text" href="http://worldcat.org/issn/2535-2512">2535-2512</a><span class="printonly">. <a rel="nofollow" class="external free" href="http://www.idunn.no/doi/10.18261/issn.2535-2512-2021-01-05">http://www.idunn.no/doi/10.18261/issn.2535-2512-2021-01-05</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Att+arbeta+i+tv%C3%A5ngsv%C3%A5rdens+s%C3%A4kra+rum+%E2%80%93+emotioner+och+s%C3%A4kerhet+p%C3%A5+s%C3%A4rskilda+ungdomshem+i+Sverige&rft.jtitle=Norsk+sosiologisk+tidsskrift&rft.aulast=Biszczanik&rft.aufirst=Kamila&rft.au=Biszczanik%2C+Kamila&rft.au=Gruber%2C+Sabine&rft.date=2021-02-05&rft.volume=5&rft.issue=1&rft.pages=sid.%26nbsp%3B52%E2%80%9364&rft_id=info:doi/10.18261%2Fissn.2535-2512-2021-01-05&rft.issn=2535-2512&rft_id=http%3A%2F%2Fwww.idunn.no%2Fdoi%2F10.18261%2Fissn.2535-2512-2021-01-05&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-:1-2">^ [<a href="#cite_ref-:1_2-0"><small>a</small></a> <a href="#cite_ref-:1_2-1"><small>b</small></a> <a href="#cite_ref-:1_2-2"><small>c</small></a> <a href="#cite_ref-:1_2-3"><small>d</small></a>] <span class="reference-text"><cite style="font-style:normal" class="web" id="CITEREFMichael_James_Walsh2024">Michael James Walsh (11 juli 2022). <a rel="nofollow" class="external text" href="https://theconversation.com/what-is-emotional-labour-and-how-do-we-get-it-wrong-185773">”What is emotional labour - and how do we get it wrong?”</a> (på amerikansk engelska). <i><span>The Conversation</span></i><span class="printonly">. <a rel="nofollow" class="external free" href="https://theconversation.com/what-is-emotional-labour-and-how-do-we-get-it-wrong-185773">https://theconversation.com/what-is-emotional-labour-and-how-do-we-get-it-wrong-185773</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.btitle=What+is+emotional+labour+-+and+how+do+we+get+it+wrong%3F&rft.atitle=The+Conversation&rft.aulast=Michael+James+Walsh&rft.au=Michael+James+Walsh&rft.date=11+juli+2022&rft_id=https%3A%2F%2Ftheconversation.com%2Fwhat-is-emotional-labour-and-how-do-we-get-it-wrong-185773&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-:2-3">^ [<a href="#cite_ref-:2_3-0"><small>a</small></a> <a href="#cite_ref-:2_3-1"><small>b</small></a>] <span class="reference-text"><cite style="font-style:normal" class="web"><a rel="nofollow" class="external text" href="https://www.soch.lu.se/teres-hjarpe/publication/bbca2a3e-4234-4cef-9213-47da14d9edd1">”Arlie Russell Hochschild: Känsloregler och emotionsarbete i kommersialiserade relationer. | Socialhögskolan”</a>. <i><span>www.soch.lu.se</span></i>. 30 september 2022<span class="printonly">. <a rel="nofollow" class="external free" href="https://www.soch.lu.se/teres-hjarpe/publication/bbca2a3e-4234-4cef-9213-47da14d9edd1">https://www.soch.lu.se/teres-hjarpe/publication/bbca2a3e-4234-4cef-9213-47da14d9edd1</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.btitle=Arlie+Russell+Hochschild%3A+K%C3%A4nsloregler+och+emotionsarbete+i+kommersialiserade+relationer.+%7C+Socialh%C3%B6gskolan&rft.atitle=www.soch.lu.se&rft.date=30+september+2022&rft_id=https%3A%2F%2Fwww.soch.lu.se%2Fteres-hjarpe%2Fpublication%2Fbbca2a3e-4234-4cef-9213-47da14d9edd1&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-4"><a href="#cite_ref-4">^</a> <span class="reference-text"><cite style="font-style:normal" class="journal" id="CITEREFHochschild1979">Hochschild, Arlie Russell (1979). <a rel="nofollow" class="external text" href="https://www.jstor.org/stable/2778583">”Emotion Work, Feeling Rules, and Social Structure”</a>. <i>American Journal of Sociology</i> 85 (3): sid. 551–575. <a href="/wiki/International_Standard_Serial_Number" title="International Standard Serial Number">ISSN</a> <a rel="nofollow" class="external text" href="http://worldcat.org/issn/0002-9602">0002-9602</a><span class="printonly">. <a rel="nofollow" class="external free" href="https://www.jstor.org/stable/2778583">https://www.jstor.org/stable/2778583</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Emotion+Work%2C+Feeling+Rules%2C+and+Social+Structure&rft.jtitle=American+Journal+of+Sociology&rft.aulast=Hochschild&rft.aufirst=Arlie+Russell&rft.au=Hochschild%2C+Arlie+Russell&rft.date=1979&rft.volume=85&rft.issue=3&rft.pages=sid.%26nbsp%3B551%E2%80%93575&rft.issn=0002-9602&rft_id=https%3A%2F%2Fwww.jstor.org%2Fstable%2F2778583&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-:3-5">^ [<a href="#cite_ref-:3_5-0"><small>a</small></a> <a href="#cite_ref-:3_5-1"><small>b</small></a> <a href="#cite_ref-:3_5-2"><small>c</small></a> <a href="#cite_ref-:3_5-3"><small>d</small></a>] <span class="reference-text"><cite style="font-style:normal" class="journal" id="CITEREFJeungKimChang2018">Jeung, Da-Yee; Kim, Changsoo; Chang, Sei-Jin (2018). <a rel="nofollow" class="external text" href="https://eymj.org/DOIx.php?id=10.3349/ymj.2018.59.2.187">”Emotional Labor and Burnout: A Review of the Literature”</a> (på engelska). <i>Yonsei Medical Journal</i> 59 (2): sid. 187. <a href="/wiki/Digital_object_identifier" title="Digital object identifier">doi</a>:<span class="neverexpand"><a rel="nofollow" class="external text" href="https://dx.doi.org/10.3349%2Fymj.2018.59.2.187">10.3349/ymj.2018.59.2.187</a></span>. <a href="/wiki/International_Standard_Serial_Number" title="International Standard Serial Number">ISSN</a> <a rel="nofollow" class="external text" href="http://worldcat.org/issn/0513-5796">0513-5796</a>. <a href="https://www.ncbi.nlm.nih.gov/pubmed/29436185?dopt=Abstract" class="extiw" title="pmid:29436185">PMID 29436185</a>. <a href="/wiki/PubMed_Central" class="mw-redirect" title="PubMed Central">PMC</a>: <a rel="nofollow" class="external text" href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMCPMC5823819">PMC5823819</a><span class="printonly">. <a rel="nofollow" class="external free" href="https://eymj.org/DOIx.php?id=10.3349/ymj.2018.59.2.187">https://eymj.org/DOIx.php?id=10.3349/ymj.2018.59.2.187</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Emotional+Labor+and+Burnout%3A+A+Review+of+the+Literature&rft.jtitle=Yonsei+Medical+Journal&rft.aulast=Jeung&rft.aufirst=Da-Yee&rft.au=Jeung%2C+Da-Yee&rft.au=Kim%2C+Changsoo&rft.au=Chang%2C+Sei-Jin&rft.date=2018&rft.volume=59&rft.issue=2&rft.pages=sid.%26nbsp%3B187&rft_id=info:doi/10.3349%2Fymj.2018.59.2.187&rft_id=info:pmid/29436185&rft.issn=0513-5796&rft_id=https%3A%2F%2Feymj.org%2FDOIx.php%3Fid%3D10.3349%2Fymj.2018.59.2.187&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-6"><a href="#cite_ref-6">^</a> <span class="reference-text"><cite style="font-style:normal" class="book" id="CITEREFHochschild,_Arlie_Russell,_1940-1983">Hochschild, Arlie Russell, 1940- (1983). <i><a rel="nofollow" class="external text" href="https://www.worldcat.org/oclc/9280843">The managed heart: commercialization of human feeling</a></i>. University of California Press. <a href="/wiki/Special:Bokk%C3%A4llor/0-520-04800-8" title="Special:Bokkällor/0-520-04800-8">ISBN 0-520-04800-8</a>. <a href="/wiki/Online_Computer_Library_Center" title="Online Computer Library Center">OCLC</a> <a rel="nofollow" class="external text" href="http://worldcat.org/oclc/9280843">9280843</a><span class="printonly">. <a rel="nofollow" class="external free" href="https://www.worldcat.org/oclc/9280843">https://www.worldcat.org/oclc/9280843</a></span><span class="reference-accessdate">. Läst 7 november 2020</span></cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=The+managed+heart%3A+commercialization+of+human+feeling&rft.aulast=Hochschild%2C+Arlie+Russell%2C+1940-&rft.au=Hochschild%2C+Arlie+Russell%2C+1940-&rft.date=1983&rft.pub=University+of+California+Press&rft_id=info:oclcnum/9280843&rft.isbn=0-520-04800-8&rft_id=https%3A%2F%2Fwww.worldcat.org%2Foclc%2F9280843&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-7"><a href="#cite_ref-7">^</a> <span class="reference-text"><cite style="font-style:normal" class="book" id="CITEREFMarklund2015">Marklund, Malin (juni 2015). <i><a rel="nofollow" class="external text" href="https://www.diva-portal.org/smash/get/diva2:842186/FULLTEXT01.pdf">Ett emotionellt krävande arbete</a></i>. Karlstads universitet<span class="printonly">. <a rel="nofollow" class="external free" href="https://www.diva-portal.org/smash/get/diva2:842186/FULLTEXT01.pdf">https://www.diva-portal.org/smash/get/diva2:842186/FULLTEXT01.pdf</a></span><span class="reference-accessdate">. Läst 14 november 2024</span></cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=Ett+emotionellt+kr%C3%A4vande+arbete&rft.aulast=Marklund&rft.aufirst=Malin&rft.au=Marklund%2C+Malin&rft.date=juni+2015&rft.pub=Karlstads+universitet&rft_id=https%3A%2F%2Fwww.diva-portal.org%2Fsmash%2Fget%2Fdiva2%3A842186%2FFULLTEXT01.pdf&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-8"><a href="#cite_ref-8">^</a> <span class="reference-text"><cite style="font-style:normal" class="journal" id="CITEREFNylanderBruhn2023-11-17">Nylander, Per-Åke; Bruhn, Anders (2023-11-17). <a rel="nofollow" class="external text" href="https://journals.lub.lu.se/aoa/article/view/25111">”Emotionellt arbete och belastning i fängelsearbete: – utvecklingen över tid”</a>. <i>Arbetsmarknad & Arbetsliv</i>. <a href="/wiki/Digital_object_identifier" title="Digital object identifier">doi</a>:<span class="neverexpand"><a rel="nofollow" class="external text" href="https://dx.doi.org/10.58236%2Faa.25111">10.58236/aa.25111</a></span>. <a href="/wiki/International_Standard_Serial_Number" title="International Standard Serial Number">ISSN</a> <a rel="nofollow" class="external text" href="http://worldcat.org/issn/1400-9692">1400-9692</a><span class="printonly">. <a rel="nofollow" class="external free" href="https://journals.lub.lu.se/aoa/article/view/25111">https://journals.lub.lu.se/aoa/article/view/25111</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Emotionellt+arbete+och+belastning+i+f%C3%A4ngelsearbete%3A+%E2%80%93+utvecklingen+%C3%B6ver+tid&rft.jtitle=Arbetsmarknad+%26+Arbetsliv&rft.aulast=Nylander&rft.aufirst=Per-%C3%85ke&rft.au=Nylander%2C+Per-%C3%85ke&rft.au=Bruhn%2C+Anders&rft.date=2023-11-17&rft_id=info:doi/10.58236%2Faa.25111&rft.issn=1400-9692&rft_id=https%3A%2F%2Fjournals.lub.lu.se%2Faoa%2Farticle%2Fview%2F25111&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-:4-9">^ [<a href="#cite_ref-:4_9-0"><small>a</small></a> <a href="#cite_ref-:4_9-1"><small>b</small></a>] <span class="reference-text"><cite style="font-style:normal" class="book" id="CITEREFEmma_Bruinewoud,_Olivia_Persson2023">Emma Bruinewoud, Olivia Persson (våren 2023). <i><a rel="nofollow" class="external text" href="https://umu.diva-portal.org/smash/get/diva2:1762929/FULLTEXT03.pdf">Socialarbetares emotionella arbete</a></i>. sid. Umeå universitet<span class="printonly">. <a rel="nofollow" class="external free" href="https://umu.diva-portal.org/smash/get/diva2:1762929/FULLTEXT03.pdf">https://umu.diva-portal.org/smash/get/diva2:1762929/FULLTEXT03.pdf</a></span><span class="reference-accessdate">. Läst 14 november 2024</span></cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=Socialarbetares+emotionella+arbete&rft.aulast=Emma+Bruinewoud%2C+Olivia+Persson&rft.au=Emma+Bruinewoud%2C+Olivia+Persson&rft.date=v%C3%A5ren+2023&rft.pages=sid.%26nbsp%3BUme%C3%A5+universitet&rft_id=https%3A%2F%2Fumu.diva-portal.org%2Fsmash%2Fget%2Fdiva2%3A1762929%2FFULLTEXT03.pdf&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-10"><a href="#cite_ref-10">^</a> <span class="reference-text"><cite style="font-style:normal" class="journal" id="CITEREFLennieSuttonCrozier2021-12">Lennie, Sarah-Jane; Sutton, Anna; Crozier, Sarah (2021-12). <a rel="nofollow" class="external text" href="https://linkinghub.elsevier.com/retrieve/pii/S2590260121000230">”Psychodrama and emotional labour in the police: A mutually beneficial methodology for researchers and participants”</a> (på engelska). <i>Methods in Psychology</i> 5: sid. 100066. <a href="/wiki/Digital_object_identifier" title="Digital object identifier">doi</a>:<span class="neverexpand"><a rel="nofollow" class="external text" href="https://dx.doi.org/10.1016%2Fj.metip.2021.100066">10.1016/j.metip.2021.100066</a></span><span class="printonly">. <a rel="nofollow" class="external free" href="https://linkinghub.elsevier.com/retrieve/pii/S2590260121000230">https://linkinghub.elsevier.com/retrieve/pii/S2590260121000230</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Psychodrama+and+emotional+labour+in+the+police%3A+A+mutually+beneficial+methodology+for+researchers+and+participants&rft.jtitle=Methods+in+Psychology&rft.aulast=Lennie&rft.aufirst=Sarah-Jane&rft.au=Lennie%2C+Sarah-Jane&rft.au=Sutton%2C+Anna&rft.au=Crozier%2C+Sarah&rft.date=2021-12&rft.volume=5&rft.pages=sid.%26nbsp%3B100066&rft_id=info:doi/10.1016%2Fj.metip.2021.100066&rft_id=https%3A%2F%2Flinkinghub.elsevier.com%2Fretrieve%2Fpii%2FS2590260121000230&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-11"><a href="#cite_ref-11">^</a> <span class="reference-text"><cite style="font-style:normal" class="book" id="CITEREFÖberg2021">Öberg, Gusten (hösten 2021). <i><a rel="nofollow" class="external text" href="https://www.diva-portal.org/smash/get/diva2:1632985/FULLTEXT01.pdf">Emotionellt arbete hos skolkuratorer</a></i>. Uppsala universitet<span class="printonly">. <a rel="nofollow" class="external free" href="https://www.diva-portal.org/smash/get/diva2:1632985/FULLTEXT01.pdf">https://www.diva-portal.org/smash/get/diva2:1632985/FULLTEXT01.pdf</a></span><span class="reference-accessdate">. Läst 14 november 2024</span></cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=Emotionellt+arbete+hos+skolkuratorer&rft.aulast=%C3%96berg&rft.aufirst=Gusten&rft.au=%C3%96berg%2C+Gusten&rft.date=h%C3%B6sten+2021&rft.pub=Uppsala+universitet&rft_id=https%3A%2F%2Fwww.diva-portal.org%2Fsmash%2Fget%2Fdiva2%3A1632985%2FFULLTEXT01.pdf&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-12"><a href="#cite_ref-12">^</a> <span class="reference-text"><cite style="font-style:normal" class="journal" id="CITEREFChan2012-09">Chan, Michael (2012-09). <a rel="nofollow" class="external text" href="https://journals.sagepub.com/doi/10.1177/1367877911422857">”Social identity dynamics and emotional labour: The multiple roles of the tuina masseuse in the Shenzhen spa”</a> (på engelska). <i>International Journal of Cultural Studies</i> 15 (5): sid. 519–534. <a href="/wiki/Digital_object_identifier" title="Digital object identifier">doi</a>:<span class="neverexpand"><a rel="nofollow" class="external text" href="https://dx.doi.org/10.1177%2F1367877911422857">10.1177/1367877911422857</a></span>. <a href="/wiki/International_Standard_Serial_Number" title="International Standard Serial Number">ISSN</a> <a rel="nofollow" class="external text" href="http://worldcat.org/issn/1367-8779">1367-8779</a><span class="printonly">. <a rel="nofollow" class="external free" href="https://journals.sagepub.com/doi/10.1177/1367877911422857">https://journals.sagepub.com/doi/10.1177/1367877911422857</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Social+identity+dynamics+and+emotional+labour%3A+The+multiple+roles+of+the+tuina+masseuse+in+the+Shenzhen+spa&rft.jtitle=International+Journal+of+Cultural+Studies&rft.aulast=Chan&rft.aufirst=Michael&rft.au=Chan%2C+Michael&rft.date=2012-09&rft.volume=15&rft.issue=5&rft.pages=sid.%26nbsp%3B519%E2%80%93534&rft_id=info:doi/10.1177%2F1367877911422857&rft.issn=1367-8779&rft_id=https%3A%2F%2Fjournals.sagepub.com%2Fdoi%2F10.1177%2F1367877911422857&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-:5-13">^ [<a href="#cite_ref-:5_13-0"><small>a</small></a> <a href="#cite_ref-:5_13-1"><small>b</small></a> <a href="#cite_ref-:5_13-2"><small>c</small></a>] <span class="reference-text"><cite style="font-style:normal" class="book" id="CITEREFBrents2013">Brents, Barbara G. (2013). Carol Wolkowitz, Rachel Lara Cohen, Teela Sanders, Kate Hardy. red (på engelska). <i><a rel="nofollow" class="external text" href="https://www.bloomsburycollections.com/monograph-detail?docid=b-9781350492301&tocid=b-9781350492301-chapter5">Gender, Emotional Labour and Interactive Body Work: Negotiating Flesh and Fantasy in Sex Workers’ Labour Practices</a></i>. Macmillan Education UK. sid. 77–92. <a href="/wiki/Digital_object_identifier" title="Digital object identifier">doi</a>:<span class="neverexpand"><a rel="nofollow" class="external text" href="https://dx.doi.org/10.1007%2F978-1-137-02191-5_5">10.1007/978-1-137-02191-5_5</a></span>. <a href="/wiki/Special:Bokk%C3%A4llor/978-1-137-02190-8" title="Special:Bokkällor/978-1-137-02190-8">ISBN 978-1-137-02190-8</a><span class="printonly">. <a rel="nofollow" class="external free" href="https://www.bloomsburycollections.com/monograph-detail?docid=b-9781350492301&tocid=b-9781350492301-chapter5">https://www.bloomsburycollections.com/monograph-detail?docid=b-9781350492301&tocid=b-9781350492301-chapter5</a></span><span class="reference-accessdate">. Läst 14 november 2024</span></cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=Gender%2C+Emotional+Labour+and+Interactive+Body+Work%3A+Negotiating+Flesh+and+Fantasy+in+Sex+Workers%E2%80%99+Labour+Practices&rft.aulast=Brents&rft.aufirst=Barbara+G.&rft.au=Brents%2C+Barbara+G.&rft.date=2013&rft.pages=sid.%26nbsp%3B77%E2%80%9392&rft.pub=Macmillan+Education+UK&rft_id=info:doi/10.1007%2F978-1-137-02191-5_5&rft.isbn=978-1-137-02190-8&rft_id=https%3A%2F%2Fwww.bloomsburycollections.com%2Fmonograph-detail%3Fdocid%3Db-9781350492301%26tocid%3Db-9781350492301-chapter5&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-14"><a href="#cite_ref-14">^</a> <span class="reference-text"><cite style="font-style:normal" class="journal" id="CITEREFLuWuMeiZhao2019-05-10">Lu, Yongbiao; Wu, Wenfeng; Mei, Gaoxing; Zhao, Shouying; Zhou, Haibo; Li, Daling (2019-05-10). <a rel="nofollow" class="external text" href="https://www.frontiersin.org/journals/human-neuroscience/articles/10.3389/fnhum.2019.00151/full">”Surface Acting or Deep Acting, Who Need More Effortful? A Study on Emotional Labor Using Functional Near-Infrared Spectroscopy”</a> (på english). <i>Frontiers in Human Neuroscience</i> 13. <a href="/wiki/Digital_object_identifier" title="Digital object identifier">doi</a>:<span class="neverexpand"><a rel="nofollow" class="external text" href="https://dx.doi.org/10.3389%2Ffnhum.2019.00151">10.3389/fnhum.2019.00151</a></span>. <a href="/wiki/International_Standard_Serial_Number" title="International Standard Serial Number">ISSN</a> <a rel="nofollow" class="external text" href="http://worldcat.org/issn/1662-5161">1662-5161</a><span class="printonly">. <a rel="nofollow" class="external free" href="https://www.frontiersin.org/journals/human-neuroscience/articles/10.3389/fnhum.2019.00151/full">https://www.frontiersin.org/journals/human-neuroscience/articles/10.3389/fnhum.2019.00151/full</a></span><span class="reference-accessdate">. Läst 15 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Surface+Acting+or+Deep+Acting%2C+Who+Need+More+Effortful%3F+A+Study+on+Emotional+Labor+Using+Functional+Near-Infrared+Spectroscopy&rft.jtitle=Frontiers+in+Human+Neuroscience&rft.aulast=Lu&rft.aufirst=Yongbiao&rft.au=Lu%2C+Yongbiao&rft.au=Wu%2C+Wenfeng&rft.au=Mei%2C+Gaoxing&rft.au=Zhao%2C+Shouying&rft.au=Zhou%2C+Haibo&rft.au=Li%2C+Daling&rft.date=2019-05-10&rft.volume=13&rft_id=info:doi/10.3389%2Ffnhum.2019.00151&rft.issn=1662-5161&rft_id=https%3A%2F%2Fwww.frontiersin.org%2Fjournals%2Fhuman-neuroscience%2Farticles%2F10.3389%2Ffnhum.2019.00151%2Ffull&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-15"><a href="#cite_ref-15">^</a> <span class="reference-text"><cite style="font-style:normal" class="book" id="CITEREFHochschild2012">Hochschild, Arlie Russell (2012). <i><a rel="nofollow" class="external text" href="https://www.jstor.org/stable/10.1525/j.ctt1pn9bk">The Managed Heart: Commercialization of Human Feeling</a></i> (1). University of California Press. <a href="/wiki/Digital_object_identifier" title="Digital object identifier">doi</a>:<span class="neverexpand"><a rel="nofollow" class="external text" href="https://dx.doi.org/10.1525%2Fj.ctt1pn9bk">10.1525/j.ctt1pn9bk</a></span>. <a href="/wiki/Special:Bokk%C3%A4llor/978-0-520-27294-1" title="Special:Bokkällor/978-0-520-27294-1">ISBN 978-0-520-27294-1</a><span class="printonly">. <a rel="nofollow" class="external free" href="https://www.jstor.org/stable/10.1525/j.ctt1pn9bk">https://www.jstor.org/stable/10.1525/j.ctt1pn9bk</a></span><span class="reference-accessdate">. Läst 15 november 2024</span></cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=The+Managed+Heart%3A+Commercialization+of+Human+Feeling&rft.aulast=Hochschild&rft.aufirst=Arlie+Russell&rft.au=Hochschild%2C+Arlie+Russell&rft.date=2012&rft.edition=1&rft.pub=University+of+California+Press&rft_id=info:doi/10.1525%2Fj.ctt1pn9bk&rft.isbn=978-0-520-27294-1&rft_id=https%3A%2F%2Fwww.jstor.org%2Fstable%2F10.1525%2Fj.ctt1pn9bk&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-16"><a href="#cite_ref-16">^</a> <span class="reference-text"><cite style="font-style:normal" class="web"><a rel="nofollow" class="external text" href="https://www.stkate.edu/academics/women-in-leadership-degrees/empowering-women/emotional-labor-in-the-workplace">”Emotional Labor in the Workplace: The Disproportionate Burden on Women - Women and Emotional Labor in the Workplace | St. Catherine University”</a> (på engelska). <i><span>www.stkate.edu</span></i>. 9 februari 2022<span class="printonly">. <a rel="nofollow" class="external free" href="https://www.stkate.edu/academics/women-in-leadership-degrees/empowering-women/emotional-labor-in-the-workplace">https://www.stkate.edu/academics/women-in-leadership-degrees/empowering-women/emotional-labor-in-the-workplace</a></span><span class="reference-accessdate">. Läst 15 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.btitle=Emotional+Labor+in+the+Workplace%3A+The+Disproportionate+Burden+on+Women+-+Women+and+Emotional+Labor+in+the+Workplace+%7C+St.+Catherine+University&rft.atitle=www.stkate.edu&rft.date=9+februari+2022&rft_id=https%3A%2F%2Fwww.stkate.edu%2Facademics%2Fwomen-in-leadership-degrees%2Fempowering-women%2Femotional-labor-in-the-workplace&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-17"><a href="#cite_ref-17">^</a> <span class="reference-text"><cite style="font-style:normal" class="web" id="CITEREFMorgan,_Kate2024">Morgan, Kate (14 mars 2024). <a rel="nofollow" class="external text" href="https://www.bbc.com/worklife/article/20240313-invisible-emotional-labour-women-in-workplace">”'The extra shift': The unpaid emotional labour expected of women at work”</a> (på brittisk engelska). <i><span>www.bbc.com</span></i><span class="printonly">. <a rel="nofollow" class="external free" href="https://www.bbc.com/worklife/article/20240313-invisible-emotional-labour-women-in-workplace">https://www.bbc.com/worklife/article/20240313-invisible-emotional-labour-women-in-workplace</a></span><span class="reference-accessdate">. Läst 15 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.btitle=%27The+extra+shift%27%3A+The+unpaid+emotional+labour+expected+of+women+at+work&rft.atitle=www.bbc.com&rft.aulast=Morgan%2C+Kate&rft.au=Morgan%2C+Kate&rft.date=14+mars+2024&rft_id=https%3A%2F%2Fwww.bbc.com%2Fworklife%2Farticle%2F20240313-invisible-emotional-labour-women-in-workplace&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-18"><a href="#cite_ref-18">^</a> <span class="reference-text"><cite style="font-style:normal" class="web"><a rel="nofollow" class="external text" href="https://www.nok.se/titlar/allmanlitteratur-sakprosa/sa-javla-trott-153efcdb/2497e53b-3efc-4da8-8200-ee250abeff28">”Så jävla trött”</a>. <i><span>www.nok.se</span></i><span class="printonly">. <a rel="nofollow" class="external free" href="https://www.nok.se/titlar/allmanlitteratur-sakprosa/sa-javla-trott-153efcdb/2497e53b-3efc-4da8-8200-ee250abeff28">https://www.nok.se/titlar/allmanlitteratur-sakprosa/sa-javla-trott-153efcdb/2497e53b-3efc-4da8-8200-ee250abeff28</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.btitle=S%C3%A5+j%C3%A4vla+tr%C3%B6tt&rft.atitle=www.nok.se&rft_id=https%3A%2F%2Fwww.nok.se%2Ftitlar%2Fallmanlitteratur-sakprosa%2Fsa-javla-trott-153efcdb%2F2497e53b-3efc-4da8-8200-ee250abeff28&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-19"><a href="#cite_ref-19">^</a> <span class="reference-text"><cite style="font-style:normal" class="web" id="CITEREFBerglund,_Catarina2019">Berglund, Catarina (4 september 2019). <a rel="nofollow" class="external text" href="https://ka.se/2019/09/04/kanslomassigt-arbete-en-osynlig-borda-for-kvinnor/">”Är du en känsloarbetare?”</a><span class="printonly">. <a rel="nofollow" class="external free" href="https://ka.se/2019/09/04/kanslomassigt-arbete-en-osynlig-borda-for-kvinnor/">https://ka.se/2019/09/04/kanslomassigt-arbete-en-osynlig-borda-for-kvinnor/</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.btitle=%C3%84r+du+en+k%C3%A4nsloarbetare%3F&rft.atitle=&rft.aulast=Berglund%2C+Catarina&rft.au=Berglund%2C+Catarina&rft.date=4+september+2019&rft_id=https%3A%2F%2Fka.se%2F2019%2F09%2F04%2Fkanslomassigt-arbete-en-osynlig-borda-for-kvinnor%2F&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-20"><a href="#cite_ref-20">^</a> <span class="reference-text"><cite style="font-style:normal" class="web" id="CITEREFFarran-Lee,_Lydia">Farran-Lee, Lydia (19 oktober 2019). <a rel="nofollow" class="external text" href="https://www.svt.se/kultur/gemma-hartley-ar-sa-javla-trott-man-vill-inte-forandras">”Gemma Hartley är så jävla trött: ”Män vill inte förändras””</a>. <i><span>SVT Nyheter</span></i><span class="printonly">. <a rel="nofollow" class="external free" href="https://www.svt.se/kultur/gemma-hartley-ar-sa-javla-trott-man-vill-inte-forandras">https://www.svt.se/kultur/gemma-hartley-ar-sa-javla-trott-man-vill-inte-forandras</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.btitle=Gemma+Hartley+%C3%A4r+s%C3%A5+j%C3%A4vla+tr%C3%B6tt%3A+%E2%80%9DM%C3%A4n+vill+inte+f%C3%B6r%C3%A4ndras%E2%80%9D&rft.atitle=SVT+Nyheter&rft.aulast=Farran-Lee%2C+Lydia&rft.au=Farran-Lee%2C+Lydia&rft.date=19+oktober+2019&rft_id=https%3A%2F%2Fwww.svt.se%2Fkultur%2Fgemma-hartley-ar-sa-javla-trott-man-vill-inte-forandras&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-21"><a href="#cite_ref-21">^</a> <span class="reference-text"><cite style="font-style:normal" class="news"><a rel="nofollow" class="external text" href="https://sverigesradio.se/artikel/kanslomassigt-arbete">”Känslomässigt arbete”</a>. <i>Sveriges Radio</i>. 8 augusti 2021<span class="printonly">. <a rel="nofollow" class="external free" href="https://sverigesradio.se/artikel/kanslomassigt-arbete">https://sverigesradio.se/artikel/kanslomassigt-arbete</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=K%C3%A4nslom%C3%A4ssigt+arbete&rft.jtitle=Sveriges+Radio&rft.date=8+augusti+2021&rft_id=https%3A%2F%2Fsverigesradio.se%2Fartikel%2Fkanslomassigt-arbete&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-22"><a href="#cite_ref-22">^</a> <span class="reference-text"><cite style="font-style:normal" class="web" id="CITEREFElin_Grelsson2019">Elin Grelsson (21 september 2019). <a rel="nofollow" class="external text" href="https://www.expressen.se/kultur/bocker/man-det-ar-dags-att-borja-jobba-nu/">”ELIN GRELSSON ALMESTAD: Män måste börja ta ansvar för relationer och gympapåsar”</a>. <i><span>www.expressen.se</span></i><span class="printonly">. <a rel="nofollow" class="external free" href="https://www.expressen.se/kultur/bocker/man-det-ar-dags-att-borja-jobba-nu/">https://www.expressen.se/kultur/bocker/man-det-ar-dags-att-borja-jobba-nu/</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.btitle=ELIN+GRELSSON+ALMESTAD%3A+M%C3%A4n+m%C3%A5ste+b%C3%B6rja+ta+ansvar+f%C3%B6r+relationer+och+gympap%C3%A5sar&rft.atitle=www.expressen.se&rft.aulast=Elin+Grelsson&rft.au=Elin+Grelsson&rft.date=21+september+2019&rft_id=https%3A%2F%2Fwww.expressen.se%2Fkultur%2Fbocker%2Fman-det-ar-dags-att-borja-jobba-nu%2F&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> <li id="cite_note-23"><a href="#cite_ref-23">^</a> <span class="reference-text"><cite style="font-style:normal" class="web"><a rel="nofollow" class="external text" href="https://www.vr.se/swecris.html?project=2023-05789_VR#/">”Rasifierat känsloarbete i svenska välfärdsorganisationer”</a>. <i><span>www.vr.se</span></i>. 26 november 2023<span class="printonly">. <a rel="nofollow" class="external free" href="https://www.vr.se/swecris.html?project=2023-05789_VR#/">https://www.vr.se/swecris.html?project=2023-05789_VR#/</a></span><span class="reference-accessdate">. Läst 14 november 2024</span>.</cite><span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.btitle=Rasifierat+k%C3%A4nsloarbete+i+svenska+v%C3%A4lf%C3%A4rdsorganisationer&rft.atitle=www.vr.se&rft.date=26+november+2023&rft_id=https%3A%2F%2Fwww.vr.se%2Fswecris.html%3Fproject%3D2023-05789_VR%23%2F&rfr_id=info:sid/en.wikipedia.org:Emotionellt_arbete"><span style="display: none;"> </span></span></span> </li> </ol></div>    </div><noscript><img src="https://login.wikimedia.org/wiki/Special:CentralAutoLogin/start?type=1x1&useformat=desktop" alt="" width="1" height="1" style="border: none; position: absolute;"></noscript> <div class="printfooter" data-nosnippet="">Hämtad från ”<a dir="ltr" href="https://sv.wikipedia.org/w/index.php?title=Emotionellt_arbete&oldid=56254303">https://sv.wikipedia.org/w/index.php?title=Emotionellt_arbete&oldid=56254303</a>”</div></div> <div id="catlinks" class="catlinks" data-mw="interface"><div id="mw-normal-catlinks" class="mw-normal-catlinks"><a href="/wiki/Wikipedia:Kategorier" title="Wikipedia:Kategorier">Kategorier</a>: <ul><li><a href="/wiki/Kategori:Sociologiska_termer" title="Kategori:Sociologiska termer">Sociologiska termer</a></li><li><a href="/wiki/Kategori:M%C3%A4nsklig_kommunikation" title="Kategori:Mänsklig kommunikation">Mänsklig kommunikation</a></li><li><a href="/wiki/Kategori:Stress" title="Kategori:Stress">Stress</a></li></ul></div></div> </div> </main> </div> <div class="mw-footer-container"> <footer id="footer" class="mw-footer" > <ul id="footer-info"> <li id="footer-info-lastmod"> Sidan redigerades senast den 15 november 2024 kl. 13.20.</li> <li id="footer-info-copyright">Wikipedias text är tillgänglig under licensen <a rel="nofollow" class="external text" href="//creativecommons.org/licenses/by-sa/4.0/deed.sv">Creative Commons Erkännande-dela-lika 4.0 Unported</a>. 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