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class="sumo-nav--dropdown-grid"> <button class="mzp-c-menu-button-close" type="button" aria-controls="mzp-c-menu-panel-example">Close Firefox menu</button> <div class="sumo-nav--dropdown-col"> <section class="mzp-c-menu-item mzp-has-icon sumo-nav--dropdown-item"> <div class="mzp-c-menu-item-head"> <svg class="mzp-c-menu-item-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"> <g stroke="#000" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <path d="M17 17l-1.051 3.154a1 1 0 01-1.898 0L13 17H5a2 2 0 01-2-2V5a2 2 0 012-2h14a2 2 0 012 2v10a2 2 0 01-2 2h-2zM7 8h10M7 12h10" /> </g> </svg> <h4 class="mzp-c-menu-item-title">Browse by product</h4> </div> <ul class="mzp-c-menu-item-list sumo-nav--sublist"> <li> <a href="/tn/questions/firefox" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "desktop" }'> Firefox desktop </a> </li> <li> <a href="/tn/questions/focus-firefox" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "focus" }'> Firefox Focus </a> </li> <li> <a href="/tn/questions/ios" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "ios" }'> Firefox for iOS </a> </li> <li> <a href="/tn/questions/thunderbird" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "thunderbird" }'> Thunderbird </a> </li> <li> <a href="/tn/questions/mobile" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "mobile" }'> Firefox for Android </a> </li> <li> <a class="color-link" href="/tn/questions/" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "view-all-home" }'> View all forums </a> </li> </ul> </section> </div> <div 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data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "installation-and-updates" }'> Installation and updates </a> </li> <li> <a href="/tn/questions/topic/email-and-messaging" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "email-and-messaging" }'> Email and messaging </a> </li> <li> <a href="/tn/questions/topic/performance-and-connectivity" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "performance-and-connectivity" }'> Performance and connectivity </a> </li> <li> <a href="/tn/questions/topic/privacy-and-security" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "privacy-and-security" }'> Privacy and security </a> </li> <li> <a href="/tn/questions/topic/browse" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.support-forum-home", "link_detail": "browse" }'> Browse </a> </li> </ul> </section> </div> </div> </div> </div> </li> <li class="mzp-c-menu-category mzp-has-drop-down mzp-js-expandable"> <a class="mzp-c-menu-title sumo-nav--link" href="/tn/questions/" aria-haspopup="true" aria-controls="mzp-c-menu-panel-help">Ask a Question</a> <div class="mzp-c-menu-panel mzp-has-card" id="mzp-c-menu-panel-help"> <div class="sumo-nav--dropdown-container"> <div class="sumo-nav--dropdown-grid"> <button class="mzp-c-menu-button-close" type="button" aria-controls="mzp-c-menu-panel-example">Close Firefox menu </button> <div class="sumo-nav--dropdown"> <section class="mzp-c-menu-item mzp-has-icon sumo-nav--dropdown-item"> <div class="mzp-c-menu-item-head"> <svg class="mzp-c-menu-item-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"> <g stroke="#000" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <path d="M11 3H4a2 2 0 00-2 2v12a2 2 0 002 2h9l2 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<li> <a href="/tn/questions/new/ios" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "ios" }'> Firefox for iOS </a> </li> <li> <a href="/tn/questions/new/focus" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "focus" }'> Firefox Focus </a> </li> <li> <a href="/tn/questions/new/monitor" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "monitor" }'> Monitor </a> </li> <li> <a href="/tn/questions/new/mozilla-account" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "mozilla-account" }'> Mozilla Account </a> </li> <li> <a href="/tn/questions/new/mobile" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "mobile" }'> Firefox for Android </a> </li> <li> <a href="/tn/questions/new/firefox-private-network-vpn" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "firefox-private-network-vpn" }'> Mozilla VPN </a> </li> <li> <a href="/tn/questions/new/pocket" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-2", "link_detail": "pocket" }'> Pocket </a> </li> <li> <a class="color-link" href="/tn/questions/new" data-event-name="link_click" data-event-parameters='{ "link_name": "main-menu.aaq-step-1", "link_detail": "view-all" }'> View all </a> </li> </ul> </section> </div> </div> </div> </div> </li> <li class="mzp-c-menu-category"> <a class="mzp-c-menu-title sumo-nav--link" href="/tn/contribute" data-event-name="link_click" data-event-parameters='{"link_name": "main-menu.contribute.contribute-home"}'> Contribute </a> </li> </ul> </nav> </div> </div> <div class="mzp-c-navigation-items sumo-nav--list-wrap-right logged-out" id="profile-navigation"> <div class="mzp-c-navigation-menu"> <nav class="mzp-c-menu mzp-is-basic"> <ul class="mzp-c-menu-category-list sumo-nav--list"> <li class="mzp-c-menu-category sumo-nav--item-right"> <form data-instant-search="form" id="support-search" action="/tn/search/" method="get" class="simple-search-form"> <input spellcheck="true" type="search" autocomplete="off" name="q" aria-required="true" placeholder="Search questions, articles, or topics (example: saving passwords in Firefox)" class="searchbox" id="search-q" /> <button type="submit" title="Search" class="search-button">Search</button> </form> <a href="https://www.mozilla.org/firefox/new/?utm_source=support.mozilla.org&amp;utm_medium=referral&amp;utm_campaign=non-fx-button&amp;utm_content=header-download-button" class="firefox-download-button hidden sumo-button primary-button button-lg">Download Firefox</a> </li> <li class="mzp-c-menu-category logged-out-button-row "> <a rel="nofollow" href="/tn/users/auth" class="sumo-button secondary-button button-lg" data-event-name="link_click" data-event-parameters='{"link_name": "main-menu.sign-in-up"}'> Sign In/Up </a> </li> </ul> </nav> </div> </div> <div class="mzp-c-navigation-items sumo-nav--mobile-search-form" id="search-navigation"> <div class="mzp-c-navigation-menu"> <nav class="mzp-c-menu mzp-is-basic"> <form data-instant-search="form" id="mobile-search-results" action="/tn/search/" method="get" class="simple-search-form"> <input spellcheck="true" type="search" autocomplete="off" name="q" aria-required="true" placeholder="Search questions, articles, or topics (example: saving passwords in Firefox)" class="searchbox" id="search-q" /> <button type="submit" title="Search" class="search-button">Search</button> </form> </nav> </div> </div> </div> </div> </header><!--/.mzp-c-navigation --> <!-- This is only displayed when the instant search is active. This block is overriden in home.html and product.html, and can likely be removed when frontend search is replaced. --> <div class="home-search-section sumo-page-section--lg shade-bg hidden-search-masthead"> <div class="mzp-l-content narrow"> <div class="home-search-section--content"> <h4 class="sumo-page-heading-xl">Search Support</h4> <form data-instant-search="form" id="hidden-search" action="/tn/search/" method="get" class="simple-search-form"> <input spellcheck="true" type="search" autocomplete="off" name="q" aria-required="true" placeholder="Search questions, articles, or topics (example: saving passwords in Firefox)" class="searchbox" id="search-q" /> <button type="submit" title="Search" class="search-button">Search</button> </form> </div> </div> </div> <div class="mzp-l-content " id="main-content"> <div class="sumo-page-section--inner"> <div class="sumo-l-two-col "> <aside id="aside" class="sumo-l-two-col--sidebar"> </aside> <main role="main" class="sumo-l-two-col--main"> <section id="switch-locales"> <h1 class="sumo-page-heading">Switch language</h1> <ul class="columns-list"> <li> <a lang="af" hreflang="af" href="/en-US/kb/frequently-asked-questions?lang=af" rel="nofollow">Afrikaans </a> </li> <li> <a lang="ar" hreflang="ar" href="/en-US/kb/frequently-asked-questions?lang=ar" rel="nofollow">عربي </a> </li> <li> <a lang="az" hreflang="az" href="/en-US/kb/frequently-asked-questions?lang=az" rel="nofollow">Azərbaycanca </a> </li> <li> <a lang="bg" hreflang="bg" href="/en-US/kb/frequently-asked-questions?lang=bg" rel="nofollow">Български </a> </li> <li> <a lang="bm" hreflang="bm" href="/en-US/kb/frequently-asked-questions?lang=bm" rel="nofollow">Bamanankan </a> </li> <li> <a lang="bn" hreflang="bn" href="/en-US/kb/frequently-asked-questions?lang=bn" rel="nofollow">বাংলা </a> </li> <li> <a lang="bs" hreflang="bs" href="/en-US/kb/frequently-asked-questions?lang=bs" rel="nofollow">Bosanski </a> </li> <li> <a lang="ca" hreflang="ca" href="/en-US/kb/frequently-asked-questions?lang=ca" rel="nofollow">català </a> </li> <li> <a lang="cs" hreflang="cs" href="/en-US/kb/frequently-asked-questions?lang=cs" rel="nofollow">Čeština </a> </li> <li> <a lang="da" hreflang="da" href="/en-US/kb/frequently-asked-questions?lang=da" rel="nofollow">Dansk </a> </li> <li> <a lang="de" hreflang="de" href="/en-US/kb/frequently-asked-questions?lang=de" rel="nofollow">Deutsch </a> </li> <li> <a lang="ee" hreflang="ee" href="/en-US/kb/frequently-asked-questions?lang=ee" rel="nofollow">Èʋegbe </a> </li> <li> <a lang="el" hreflang="el" href="/en-US/kb/frequently-asked-questions?lang=el" rel="nofollow">Ελληνικά </a> </li> <li> <a lang="en-US" hreflang="en-US" href="/en-US/kb/frequently-asked-questions?lang=en-US" rel="nofollow">English </a> </li> <li> <a lang="es" hreflang="es" href="/en-US/kb/frequently-asked-questions?lang=es" rel="nofollow">Español </a> </li> <li> <a lang="et" hreflang="et" href="/en-US/kb/frequently-asked-questions?lang=et" rel="nofollow">eesti keel </a> </li> <li> <a lang="eu" hreflang="eu" href="/en-US/kb/frequently-asked-questions?lang=eu" rel="nofollow">Euskara </a> </li> <li> <a lang="fa" hreflang="fa" href="/en-US/kb/frequently-asked-questions?lang=fa" rel="nofollow">فارسی </a> </li> <li> <a lang="fi" hreflang="fi" href="/en-US/kb/frequently-asked-questions?lang=fi" rel="nofollow">suomi </a> </li> <li> <a lang="fr" hreflang="fr" href="/en-US/kb/frequently-asked-questions?lang=fr" rel="nofollow">Français </a> </li> <li> <a lang="fy-NL" hreflang="fy-NL" href="/en-US/kb/frequently-asked-questions?lang=fy-NL" rel="nofollow">Frysk </a> </li> <li> <a lang="ga-IE" hreflang="ga-IE" href="/en-US/kb/frequently-asked-questions?lang=ga-IE" rel="nofollow">Gaeilge (Éire) </a> </li> <li> <a lang="gl" hreflang="gl" href="/en-US/kb/frequently-asked-questions?lang=gl" rel="nofollow">Galego </a> </li> <li> <a lang="gn" hreflang="gn" href="/en-US/kb/frequently-asked-questions?lang=gn" rel="nofollow">Avañe&#39;ẽ </a> </li> <li> <a lang="gu-IN" hreflang="gu-IN" href="/en-US/kb/frequently-asked-questions?lang=gu-IN" rel="nofollow">ગુજરાતી </a> </li> <li> <a lang="ha" hreflang="ha" href="/en-US/kb/frequently-asked-questions?lang=ha" rel="nofollow">هَرْشَن هَوْسَ </a> </li> <li> <a lang="he" hreflang="he" href="/en-US/kb/frequently-asked-questions?lang=he" rel="nofollow">עברית </a> </li> <li> <a lang="hi-IN" hreflang="hi-IN" href="/en-US/kb/frequently-asked-questions?lang=hi-IN" rel="nofollow">हिन्दी (भारत) </a> </li> <li> <a lang="hr" hreflang="hr" href="/en-US/kb/frequently-asked-questions?lang=hr" rel="nofollow">Hrvatski </a> </li> <li> <a lang="hu" hreflang="hu" href="/en-US/kb/frequently-asked-questions?lang=hu" rel="nofollow">Magyar </a> </li> <li> <a lang="dsb" hreflang="dsb" href="/en-US/kb/frequently-asked-questions?lang=dsb" rel="nofollow">Dolnoserbšćina </a> </li> <li> <a lang="hsb" hreflang="hsb" href="/en-US/kb/frequently-asked-questions?lang=hsb" rel="nofollow">Hornjoserbsce </a> </li> <li> <a lang="id" hreflang="id" href="/en-US/kb/frequently-asked-questions?lang=id" rel="nofollow">Bahasa Indonesia </a> </li> <li> <a lang="ig" hreflang="ig" href="/en-US/kb/frequently-asked-questions?lang=ig" rel="nofollow">Asụsụ Igbo </a> </li> <li> <a lang="it" hreflang="it" href="/en-US/kb/frequently-asked-questions?lang=it" rel="nofollow">Italiano </a> </li> <li> <a lang="ja" hreflang="ja" href="/en-US/kb/frequently-asked-questions?lang=ja" rel="nofollow">日本語 </a> </li> <li> <a lang="ka" hreflang="ka" href="/en-US/kb/frequently-asked-questions?lang=ka" rel="nofollow">ქართული </a> </li> <li> <a lang="km" hreflang="km" href="/en-US/kb/frequently-asked-questions?lang=km" rel="nofollow">ខ្មែរ </a> </li> <li> <a lang="kn" hreflang="kn" href="/en-US/kb/frequently-asked-questions?lang=kn" rel="nofollow">ಕನ್ನಡ </a> </li> <li> <a lang="ko" hreflang="ko" href="/en-US/kb/frequently-asked-questions?lang=ko" rel="nofollow">한국어 </a> </li> <li> <a lang="ln" hreflang="ln" href="/en-US/kb/frequently-asked-questions?lang=ln" rel="nofollow">Lingála </a> </li> <li> <a lang="lt" hreflang="lt" href="/en-US/kb/frequently-asked-questions?lang=lt" rel="nofollow">lietuvių kalba </a> </li> <li> <a lang="mg" hreflang="mg" href="/en-US/kb/frequently-asked-questions?lang=mg" rel="nofollow">Malagasy </a> </li> <li> <a lang="mk" hreflang="mk" href="/en-US/kb/frequently-asked-questions?lang=mk" rel="nofollow">Македонски </a> </li> <li> <a lang="ml" hreflang="ml" href="/en-US/kb/frequently-asked-questions?lang=ml" rel="nofollow">മലയാളം </a> </li> <li> <a lang="ms" hreflang="ms" href="/en-US/kb/frequently-asked-questions?lang=ms" rel="nofollow">Bahasa Melayu </a> </li> <li> <a lang="ne-NP" hreflang="ne-NP" href="/en-US/kb/frequently-asked-questions?lang=ne-NP" rel="nofollow">नेपाली </a> </li> <li> <a lang="nl" hreflang="nl" href="/en-US/kb/frequently-asked-questions?lang=nl" rel="nofollow">Nederlands </a> </li> <li> <a lang="no" hreflang="no" href="/en-US/kb/frequently-asked-questions?lang=no" rel="nofollow">Norsk </a> </li> <li> <a lang="pl" hreflang="pl" href="/en-US/kb/frequently-asked-questions?lang=pl" rel="nofollow">Polski </a> </li> <li> <a lang="pt-BR" hreflang="pt-BR" href="/en-US/kb/frequently-asked-questions?lang=pt-BR" rel="nofollow">Português (do Brasil) </a> </li> <li> <a lang="pt-PT" hreflang="pt-PT" href="/en-US/kb/frequently-asked-questions?lang=pt-PT" rel="nofollow">Português (Europeu) </a> </li> <li> <a lang="ro" hreflang="ro" href="/en-US/kb/frequently-asked-questions?lang=ro" rel="nofollow">română </a> </li> <li> <a lang="ru" hreflang="ru" href="/en-US/kb/frequently-asked-questions?lang=ru" rel="nofollow">Русский </a> </li> <li> <a lang="si" hreflang="si" href="/en-US/kb/frequently-asked-questions?lang=si" rel="nofollow">සිංහල </a> </li> <li> <a lang="sk" hreflang="sk" href="/en-US/kb/frequently-asked-questions?lang=sk" rel="nofollow">slovenčina </a> </li> <li> <a lang="sl" hreflang="sl" href="/en-US/kb/frequently-asked-questions?lang=sl" rel="nofollow">slovenščina </a> </li> <li> <a lang="sq" hreflang="sq" href="/en-US/kb/frequently-asked-questions?lang=sq" rel="nofollow">Shqip </a> </li> <li> <a lang="sr" hreflang="sr" href="/en-US/kb/frequently-asked-questions?lang=sr" rel="nofollow">Српски </a> </li> <li> <a lang="sw" hreflang="sw" href="/en-US/kb/frequently-asked-questions?lang=sw" rel="nofollow">Kiswahili </a> </li> <li> <a lang="sv" hreflang="sv" href="/en-US/kb/frequently-asked-questions?lang=sv" rel="nofollow">Svenska </a> </li> <li> <a lang="ta" hreflang="ta" href="/en-US/kb/frequently-asked-questions?lang=ta" rel="nofollow">தமிழ் </a> </li> <li> <a lang="ta-LK" hreflang="ta-LK" href="/en-US/kb/frequently-asked-questions?lang=ta-LK" rel="nofollow">தமிழ் (இலங்கை) </a> </li> <li> <a lang="te" hreflang="te" href="/en-US/kb/frequently-asked-questions?lang=te" rel="nofollow">తెలుగు </a> </li> <li> <a lang="th" hreflang="th" href="/en-US/kb/frequently-asked-questions?lang=th" rel="nofollow">ไทย </a> </li> <li> <a lang="tn" hreflang="tn" href="/en-US/kb/frequently-asked-questions?lang=tn" rel="nofollow">Setswana </a> </li> <li> <a lang="tr" hreflang="tr" href="/en-US/kb/frequently-asked-questions?lang=tr" rel="nofollow">Türkçe </a> </li> <li> <a lang="uk" hreflang="uk" href="/en-US/kb/frequently-asked-questions?lang=uk" rel="nofollow">Українська </a> </li> <li> <a lang="ur" hreflang="ur" href="/en-US/kb/frequently-asked-questions?lang=ur" rel="nofollow">اُردو </a> </li> <li> <a lang="vi" hreflang="vi" href="/en-US/kb/frequently-asked-questions?lang=vi" rel="nofollow">Tiếng Việt </a> </li> <li> <a lang="wo" hreflang="wo" href="/en-US/kb/frequently-asked-questions?lang=wo" rel="nofollow">Wolof </a> </li> <li> <a lang="xh" hreflang="xh" href="/en-US/kb/frequently-asked-questions?lang=xh" 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