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AirPods Support - Official Apple Support
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class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/kg/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 1.693h-.996c-.135-.504-.627-.838-1.389-.838-.75 0-1.336.381-1.336.943 0 .434.352.704 1.096.885l.973.235c1.189.287 1.763.802 1.763 1.711 0 1.13-1.095 1.91-2.531 1.91-1.406 0-2.373-.674-2.484-1.723h1.037c.17.533.674.873 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xmlns=\"http://www.w3.org/2000/svg\"><path d=\"m4.6725 6.635-2.655-2.667a.445.445 0 0 1 -.123-.304.4331.4331 0 0 1 .427-.439h.006a.447.447 0 0 1 .316.135l2.357 2.365 2.356-2.365a.458.458 0 0 1 .316-.135.433.433 0 0 1 .433.433v.006a.4189.4189 0 0 1 -.123.3l-2.655 2.671a.4451.4451 0 0 1 -.327.14.464.464 0 0 1 -.328-.14z\"></path></svg>"},{"name":"compact","assetInline":"<svg height=\"48\" viewBox=\"0 0 9 48\" width=\"9\" xmlns=\"http://www.w3.org/2000/svg\"><path d=\"m7.4382 24.0621-6.5581-6.4238c-.2368-.2319-.2407-.6118-.0088-.8486.2324-.2373.6123-.2407.8486-.0088l7 6.8569c.1157.1138.1807.2695.1802.4316-.001.1621-.0674.3174-.1846.4297l-7 6.7242c-.1162.1118-.2661.1675-.4155.1675-.1577 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url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.large_2x.jpg" alt="" srcset="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.small_2x.jpg 735w, /content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> </div> </div> </section><div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">AirPods Support</h1><p class="as-page-title__intro typography-intro-elevated">You鈥檙e in the right place to get help with your AirPods.</p></div> </div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Find your missing AirPods</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-find-my-icon_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Find your AirPods or charging case">Find your AirPods or charging case</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>If your AirPods or charging case are lost, you can help locate them with Find My.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn how to use Find My" data-analytics-link-url="/en-kg/109020" href="/en-kg/109020"><span class="icon-copy" aria-label="Learn how to use Find My">Learn how to use Find My</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-airpod-right_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Purchase a replacement AirPod">Purchase a replacement AirPod</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>If you can鈥檛 find your missing AirPod or the charging case using Find My, you can purchase a replacement.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Replace an AirPod or case" data-analytics-link-url="https://getsupport.apple.com/?caller=psp&category_id=SC0298" href="https://getsupport.apple.com/?caller=psp&category_id=SC0298"><span class="icon-copy" aria-label="Replace an AirPod or case">Replace an AirPod or case</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Sound</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-sparkles_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Clean your AirPods">Clean your AirPods</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>If you鈥檙e experiencing issues with sound, your AirPods might need cleaning.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Clean your AirPods" data-analytics-link-url="/en-kg/102672" href="/en-kg/102672"><span class="icon-copy" aria-label="Clean your AirPods">Clean your AirPods</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Clean your AirPods Pro" data-analytics-link-url="/en-kg/120409" href="/en-kg/120409"><span class="icon-copy" aria-label="Clean your AirPods Pro">Clean your AirPods Pro</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-speaker-issue_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If one AirPod isn鈥檛 working">If one AirPod isn鈥檛 working</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Learn what to do if your left or right AirPod doesn鈥檛 play audio.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Follow these steps" data-analytics-link-url="/en-kg/100494" href="/en-kg/100494"><span class="icon-copy" aria-label="">Follow these steps</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-ear-waveform_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Take a Hearing Test">Take a Hearing Test</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Before you can use the Hearing Aid feature on your AirPods Pro 2, you need to take the Hearing Test. </p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn about the Hearing Test" data-analytics-link-url="/en-kg/120991" href="/en-kg/120991"><span class="icon-copy" aria-label="Learn about the Hearing Test">Learn about the Hearing Test</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-airpods-pro_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Use Hearing Aid with AirPods Pro 2">Use Hearing Aid with AirPods Pro 2</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Learn how to set up and customize the Hearing Aid feature, including Conversation Boost and Media Assist.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get started with Hearing Aid" data-analytics-link-url="/en-kg/120992" href="/en-kg/120992"><span class="icon-copy" aria-label="Get started with Hearing Aid">Get started with Hearing Aid</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Charging</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-airpods-max_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Charge your AirPods">Charge your AirPods</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Learn about battery life and how to keep your AirPods charged.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="AirPods and AirPods Pro" data-analytics-link-url="/en-kg/119912" href="/en-kg/119912"><span class="icon-copy" aria-label="AirPods and AirPods Pro">AirPods and AirPods Pro</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="AirPods Max" data-analytics-link-url="/en-kg/118262" href="/en-kg/118262"><span class="icon-copy" aria-label="AirPods Max">AirPods Max</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-bolt-ring-closed_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your AirPods won鈥檛 charge">If your AirPods won鈥檛 charge</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Try these steps if your AirPods, AirPods Pro, or AirPods Max won鈥檛 charge.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get your AirPods to charge" data-analytics-link-url="/en-kg/102593" href="/en-kg/102593"><span class="icon-copy" aria-label="Get your AirPods to charge">Get your AirPods to charge</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Connecting</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-bluetooth_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Connect to your devices">Connect to your devices</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Learn how to connect your AirPods to your iPhone, iPad, Mac, Apple Vision Pro, and more.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Pair your AirPods" data-analytics-link-url="/en-kg/guide/airpods/pair-airpods-with-an-apple-device-dev7c85810f2/web" href="/en-kg/guide/airpods/pair-airpods-with-an-apple-device-dev7c85810f2/web"><span class="icon-copy" aria-label="Pair your AirPods">Pair your AirPods</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-airpods-max-issue_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your AirPods won鈥檛 connect">If your AirPods won鈥檛 connect</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>You can pair them again, and if they still won鈥檛 connect you can restart or reset them.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="AirPods and AirPods Pro" data-analytics-link-url="/en-kg/118576" href="/en-kg/118576"><span class="icon-copy" aria-label="AirPods and AirPods Pro">AirPods and AirPods Pro</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" 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