The Postal Social Services Project

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data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">About UPU</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/acts">Acts</a> <div class="go-to-submenu" data-parent-id="48687974" data-sub-menu-id="45677629"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/strategy">Strategy</a> <div class="go-to-submenu" data-parent-id="48687974" data-sub-menu-id="49772825"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/member-countries">Member Countries</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies">Bodies</a> <div class="go-to-submenu" data-parent-id="48687974" data-sub-menu-id="23200317"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/director-general">Director General</a> </li> <li> <a href="/en/universal-postal-union/about-upu/deputy-director-general">Deputy Director General</a> </li> <li> <a href="/en/universal-postal-union/about-upu/cooperatives-boards">Cooperatives & Boards</a> </li> <li> <a href="/en/universal-postal-union/about-upu/restricted-unions">Restricted Unions</a> </li> <li> <a href="/en/universal-postal-union/about-upu/finance">Finance</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits">Audits</a> <div class="go-to-submenu" data-parent-id="48687974" data-sub-menu-id="24620602"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/history">History</a> <div class="go-to-submenu" data-parent-id="48687974" data-sub-menu-id="6861481"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/termpost">TERMPOST</a> </li> </ul> </div> <div id="57329390" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Activities</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/physical-services">Physical Services</a> <div class="go-to-submenu" data-parent-id="57329390" data-sub-menu-id="23916652"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/digital-services">Digital Services</a> <div class="go-to-submenu" data-parent-id="57329390" data-sub-menu-id="19759594"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/financial-services">Financial Services</a> <div class="go-to-submenu" data-parent-id="57329390" data-sub-menu-id="6183765"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development">Sustainable Development</a> <div class="go-to-submenu" data-parent-id="57329390" data-sub-menu-id="53841127"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/technical-cooperation">Technical Cooperation</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation">Trade Facilitation</a> <div class="go-to-submenu" data-parent-id="57329390" data-sub-menu-id="46282528"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/research-publications">Research & Publications</a> <div class="go-to-submenu" data-parent-id="57329390" data-sub-menu-id="39698697"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/philately-ircs">Philately & IRCs</a> <div class="go-to-submenu" data-parent-id="57329390" data-sub-menu-id="61759603"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/standardization">Standardization</a> </li> </ul> </div> <div id="28463971" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Outreach & Campaigns</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/outreach-campaigns/150-years-of-the-upu">UPU@150</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/sdgs-in-focus">SDGs in focus</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/dangerous-goods">Dangerous Goods</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/international-letterwriting-competition-for-young-people">International Letter-Writing Competition for Young People</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/upu-world-leaders-forum">UPU World Leaders Forum</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/world-post-day">World Post Day</a> </li> </ul> </div> <div id="18179700" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Who we work with</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/who-we-work-with/governments-and-designated-operators">Governments and designated operators</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations">UN and international organizations</a> <div class="go-to-submenu" data-parent-id="18179700" data-sub-menu-id="17990711"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/partner-with-us/who-we-work-with/ngos-and-foundations">NGOs and foundations</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/private-sector">Private sector</a> </li> </ul> </div> <div id="54574556" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Where we need your support</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/where-we-need-your-support/post4health">Post4Health</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/financial-inclusion">Financial inclusion</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/access-to-government-services">Access to government services</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/ecommerce-for-socioeconomic-development">E-commerce for socio-economic development</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/trade-facilitation">Trade facilitation</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/digital-transformation">Digital transformation</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/greening-postal-services">Greening postal services</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/disaster-risk-management">Disaster risk management</a> </li> </ul> </div> <div id="52515739" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Useful Documents</span> </a> </h4> <ul> <li> <a href="/en/members-centre/useful-documents/council-of-administration">Council of Administration</a> </li> <li> <a href="/en/members-centre/useful-documents/postal-operations-council">Postal Operations Council</a> </li> </ul> </div> <div id="58520634" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Policies & Regulation</span> </a> </h4> <ul> <li> <a href="/en/members-centre/policies-regulation/data-collection-and-protection-policies">Data collection and protection policies</a> </li> <li> <a href="/en/members-centre/policies-regulation/extraterritorial-offices-of-exchange-etoes">Extra-Territorial Offices of Exchange (ETOEs)</a> </li> <li> <a href="/en/members-centre/policies-regulation/status-of-postal-entities">Status of Postal Entities</a> </li> <li> <a href="/en/members-centre/policies-regulation/universal-postal-service">Universal Postal Service</a> </li> </ul> </div> <div id="63383306" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Questionnaires & Surveys</span> </a> </h4> <ul> <li> <a href="/en/members-centre/questionnaires-surveys/study-to-determine-mail-flows-exchanged-between-the-designated-operators-of-union-member-countries">Study to determine mail flows exchanged between the designated operators of Union member countries</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/provisional-qualitylinked-terminal-dues-rates-in-2024">Provisional quality-linked terminal dues rates in 2024 </a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/electronic-postal-services-questionnaire">Electronic postal services questionnaire</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/postal-statistics-questionnaire">Postal statistics questionnaire</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/questionnaire-on-disaster-risk-management-in-the-postal-sector">Questionnaire on disaster risk management in the postal sector</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/stakeholder-consultation-on-opening-up-the-upu-to-wider-postal-sector-players">Stakeholder consultation on opening up the UPU to wider postal sector players</a> </li> </ul> </div> <div id="65140836" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Technical Solutions</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/technical-solutions/postal-technology-centre">Postal Technology Centre</a> </li> <li> <a href="/en/postal-solutions/technical-solutions/products">Products</a> </li> </ul> </div> <div id="64927209" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Programmes & Services</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/addressing-solutions">Addressing Solutions</a> </li> <li> <a href="/en/postal-solutions/programmes-services/compendia">Compendia</a> </li> <li> <a href="/en/postal-solutions/programmes-services/direct-marketing">Direct Marketing</a> </li> <li> <a href="/en/postal-solutions/programmes-services/ecommerce">E-commerce</a> </li> <li> <a href="/en/postal-solutions/programmes-services/express-mail-service">Express Mail Service</a> </li> <li> <a href="/en/postal-solutions/programmes-services/physical-services">Physical Services</a> <div class="go-to-submenu" data-parent-id="64927209" data-sub-menu-id="66138230"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain">Postal Supply Chain</a> <div class="go-to-submenu" data-parent-id="64927209" data-sub-menu-id="41147610"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/ready-to-market-interoperability-group-rmig">Ready to Market Interoperability Group (RMIG)</a> </li> <li> <a href="/en/postal-solutions/programmes-services/remuneration">Remuneration</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service">Quality of service</a> <div class="go-to-submenu" data-parent-id="64927209" data-sub-menu-id="62579922"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund">Quality of Service Fund</a> <div class="go-to-submenu" data-parent-id="64927209" data-sub-menu-id="13507033"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/settlement-systems">Settlement systems</a> <div class="go-to-submenu" data-parent-id="64927209" data-sub-menu-id="41912238"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/standards">Standards</a> </li> <li> <a href="/en/postal-solutions/programmes-services/trade-facilitation">Trade facilitation</a> <div class="go-to-submenu" data-parent-id="64927209" data-sub-menu-id="21953180"> <i class="upu-icon upu-icon-Link"></i> </div> </li> </ul> </div> <div id="60501186" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Capacity Building</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation">Development Cooperation</a> <div class="go-to-submenu" data-parent-id="60501186" data-sub-menu-id="20535219"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/capacity-building/emergency-and-solidarity-fund">Emergency and Solidarity Fund</a> </li> <li> <a href="/en/postal-solutions/capacity-building/easy-export">Easy Export</a> </li> <li> <a href="/en/postal-solutions/capacity-building/financial-inclusion-technical-assistance-facility">Financial Inclusion Technical Assistance Facility</a> </li> <li> <a href="/en/postal-solutions/capacity-building/addressing-assistance-to-countries">Addressing Assistance to Countries</a> </li> </ul> </div> <div id="6584801" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">COVID-19</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/covid19/upu-action-on-network-disruptions-caused-by-covid19">UPU action on network disruptions caused by COVID-19</a> </li> <li> <a href="/en/postal-solutions/covid19/postal-social-financial-and-trade-services-during-covid19">Postal social financial and trade services during COVID-19</a> <div class="go-to-submenu" data-parent-id="6584801" data-sub-menu-id="39802637"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/covid19/resources-for-member-countries">Resources for member countries</a> </li> </ul> </div> <div id="45677629" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="48687974"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Acts</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/acts/archives-of-congresses">Archives of Congresses</a> </li> </ul> </div> <div id="49772825" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="48687974"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Strategy</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/strategy/rsf-2024">RSF 2024</a> </li> </ul> </div> <div id="23200317" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="48687974"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Bodies</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/bodies/congress">Congress</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/council-of-administration">Council of Administration</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/postal-operations-council">Postal Operations Council</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/consultative-committee">Consultative Committee</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/international-bureau">International Bureau</a> </li> </ul> </div> <div id="24620602" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="48687974"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Audits</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/audits/external-audits">External audits</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits/internal-audits">Internal audits</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits/joint-inspection-unit-of-the-united-nations-system">Joint Inspection Unit of the United Nations System</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits/united-nations-global-marketplace-ungm">United Nations Global Marketplace (UNGM)</a> </li> </ul> </div> <div id="6861481" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="48687974"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">History</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/history/role-in-the-un">Role in the UN</a> </li> <li> <a href="/en/universal-postal-union/about-upu/history/languages">Languages</a> </li> </ul> </div> <div id="23916652" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="57329390"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Physical Services</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/physical-services/addressing">Addressing</a> </li> <li> <a href="/en/universal-postal-union/activities/physical-services/postal-products">Postal Products</a> </li> <li> <a href="/en/universal-postal-union/activities/physical-services/remuneration">Remuneration</a> </li> <li> <a href="/en/universal-postal-union/activities/physical-services/postal-supply-chain">Postal Supply Chain</a> </li> </ul> </div> <div id="19759594" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="57329390"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Digital Services</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/digital-services/connect-post">Connect.post</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/digital-readiness-for-ecommerce-dre">Digital readiness for e-commerce (DRE)</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/upu-innovation-challenge">UPU Innovation Challenge</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/taxonomy-of-digital-philatelic-products">Taxonomy of digital philatelic products</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/upu-cybersecurity-framework">UPU CYBERSECURITY FRAMEWORK</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/post-domain">.POST Domain</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/research">Research</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/etrade-for-all">eTrade for All</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/wsis">WSIS</a> </li> </ul> </div> <div id="6183765" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="57329390"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Financial Services</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/financial-services/postransfer">PosTransfer</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/postal-payment-services-user-group">Postal Payment Services User Group</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/payments-dialogue-webinars">Payments dialogue webinars</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/postal-payment-services-key-documents">Postal payment services key documents</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/research">Research</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/technical-assistance">Technical assistance</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/financial-inclusion-projects-sponsored-through-the-japan-fund">Financial inclusion projects sponsored through the Japan Fund</a> </li> </ul> </div> <div id="53841127" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="57329390"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Sustainable Development</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/sustainable-development/sustainable-development-goals-sdgs">Sustainable Development Goals (SDGs)</a> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development/disaster-risk-management">Disaster Risk Management</a> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development/the-postal-social-services-project">The Postal Social Services Project</a> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development/climate-action">Climate Action</a> </li> </ul> </div> <div id="46282528" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="57329390"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Trade Facilitation</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-award-2024">TradePost Award 2024</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-forum-2024">TradePost Forum 2024</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/trade-post-forum-2023">Trade Post Forum 2023</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-webinar">TradePost webinar</a> </li> </ul> </div> <div id="39698697" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="57329390"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Research & Publications</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/research-publications/upu-think-tank-briefs">UPU Think Tank Briefs</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/integrated-index-for-postal-development">Integrated Index for Postal Development</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/postal-economics">Postal Economics</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/postal-statistics">Postal Statistics</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/all-publications">All publications</a> </li> </ul> </div> <div id="61759603" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="57329390"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Philately & IRCs</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/philately-ircs/world-association-for-the-development-of-philately-wadp">World Association for the Development of Philately (WADP)</a> </li> <li> <a href="/en/universal-postal-union/activities/philately-ircs/international-reply-coupons-ircs">International Reply Coupons (IRCs)</a> </li> </ul> </div> <div id="17990711" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="18179700"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">UN and international organizations</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/wto">WTO</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/otif">OTIF</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/icao">ICAO</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/wco">WCO</a> </li> </ul> </div> <div id="66138230" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="64927209"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Physical Services</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/physical-services/letter-post-forms">Letter Post Forms</a> </li> <li> <a href="/en/postal-solutions/programmes-services/physical-services/parcel-post-forms">Parcel Post Forms</a> </li> </ul> </div> <div id="41147610" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="64927209"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Postal Supply Chain</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/security">Security</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/transport">Transport</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/customs">Customs</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/postal-supply-chain-integration">Postal Supply Chain Integration</a> </li> </ul> </div> <div id="62579922" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="64927209"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Quality of service</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service/compliance-to-upu-standards">Compliance to UPU Standards</a> </li> </ul> </div> <div id="13507033" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="64927209"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Quality of Service Fund</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/member-countries">Member Countries</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/international-bureau">International Bureau</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/rules-and-procedures">Rules and Procedures </a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/projects-and-finance">Projects and Finance</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/qsf-activities">QSF Activities </a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/board">Board</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/more-about-qsf">More about QSF</a> </li> </ul> </div> <div id="41912238" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="64927209"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Settlement systems</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/settlement-systems/upuclearing">UPU*Clearing</a> </li> <li> <a href="/en/postal-solutions/programmes-services/settlement-systems/ppsclearing">PPS*Clearing</a> </li> </ul> </div> <div id="21953180" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="64927209"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Trade facilitation</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/trade-facilitation/trade-faciliation-and-postal-services">Trade faciliation and postal services</a> </li> <li> <a href="/en/postal-solutions/programmes-services/trade-facilitation/upu-trade-inclusion-approach">UPU Trade Inclusion approach</a> </li> </ul> </div> <div id="20535219" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="60501186"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back 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data-ajax-mode="replace" data-ajax-success="renderSuperSelectSearch" data-ajax-update="#search-results" id="form2" method="post"> <div class="search-bar"> <input name="__RequestVerificationToken" type="hidden" value="sJNl3Ln54oFEbrGXEOruEpkPQRSGlQCsEe9NxaJy2TP1V5eaWJs95KeIKX0tR61ioZ7grb05-91zu6iVI0LNSzSLRNRekQXVsV51dwvCWzmtdf8u4W-Yc0srRRqWCAhj37qBWBenIuguWpKE_GUdxw2" /> <div class="input-group"> <input type="text" name="term" class="form-control search-input" title="Search term..." placeholder="Search term..." onfocus="displayNoneDesk()"/> <div class="input-group-append"> <button class="btn" type="reset"> <i class="upu-icon upu-icon-Search"></i> </button> </div> </div> </div> </form></div> </div> <div class="col-md-9 social-links"> <div class="collapse navbar-collapse" id="navbarNavDropdown"> </div> <div class="row hidden-sm-down"> <div class="container"> <div class="row first-level-menu"> <ul class="nav"> <li class="nav-item col text-center "> <a class="nav-link" href="/en/news-media">News & Media</a> </li> <li class="nav-item col text-center active"> <a class="nav-link" href="/en/universal-postal-union">UPU</a> </li> <li class="nav-item col text-center "> <a class="nav-link" href="/en/partner-with-us">Partner with us</a> </li> <li class="nav-item col text-center "> <a class="nav-link" href="/en/members-centre">Members' Centre</a> </li> <li class="nav-item col text-center "> <a class="nav-link" href="/en/postal-solutions">Postal Solutions</a> </li> </ul> </div> </div> </div> <button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#navbarNavDropdown" aria-controls="navbarNavDropdown" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> </div> <div id="close-search" class="col-lg-1 col-sm-1 col-1 text-right"> <a href="#">Close</a> </div> </div> </div> </div> </nav> </header> <main id="main" class="landing-page-main"> <section class="single-content"> <div class="container"> <div class="row"> <div class="col-md-12"> <div class="widget-title widget-component"> <h1 class="page-title"> <p>The Postal Social Services Project<br></p> </h1> </div> </div> </div> </div> </section>  <section class="page-content"> <div class="container"> <div class="row"> <div class="page-menu col-md-2 d-md-block d-sm-none d-xs-none"></div> <div class="col-md-8"> <div class="container page-menu-content"> <div class="fr-view"> <p>Posts provide many services that improve people’s quality of life. In additional to their core letter and parcel delivery services, Posts are active in areas such as health and social care, education, and community development. This social role is gaining greater recognition as Posts form partnerships with governments, industry and communities to respond to the <a href="/en/Postal-Solutions/COVID-19/Postal-social-and-financial-services-during-COVID-19">COVID-19 pandemic</a> and, more broadly, to implement the <a href="/en/Universal-Postal-Union/Activities/Sustainable-Development/Sustainable-Development-Goals-(SDGs)">UN Sustainable Development Goals.</a></p><p><br></p><div class="fr-img-space-wrap"><span class="fr-img-caption fr-fic fr-dib" style="width: 300px;"><span class="fr-img-wrap"><img src="/getmedia/3fb81d2d-5702-4bfd-ab51-b6aee4878b2d/Correos-de-costa-rica-medicine.jpg" data-strname="Correos-de-costa-rica-medicine" data-strid="3fb81d2d-5702-4bfd-ab51-b6aee4878b2d"><span class="fr-inner">Photo: Correos De Costa Rica </span></span></span><p class="fr-img-space-wrap2"> </p></div><p>The UPU supports the diversification of postal operations as a strategic response to the pace of technological and social change (Istanbul World Postal Strategy 2017–2020), and to generate additional revenue, increase competitiveness and remain relevant. The need for governments to leverage the postal network for socio-economic development is one of the four key areas of action outlined in the Abidjan Postal Strategy 2021–2024 (document CA C 3 2019.2–Doc 3).</p><p>A project to review, synthesize and promote postal social services was initiated in November 2019 with sponsorship from the Ministry of Internal Communications of Japan. The aims of this project are to raise awareness of the social services that Posts already deliver, and to support further innovation and utilization of postal networks for advancing social goals.</p><p>A total of 113 UPU members responded to a survey on social services, issued in December 2019. Of these, 79% confirmed that they offer some type of social service, and 59% have plans to offer new social services in the future. Our members reported a wide variety of postal social services, which are summarized in the documents below.</p><p>The full UPU Guide to Postal Social Services can be downloaded here - <a href="/en/Publications/Postal-Social-Services/UPU-Guide-to-Postal-Social-Services" rel="noopener noreferrer" target="_blank">Full Guide in English</a></p><p>The Executive Summary of the guide can be downloaded here - <a href="/en/Publications/Postal-Social-Services/Executive-Summary-to-the-UPU-Guide-of-Postal-Social-Services" rel="noopener noreferrer" target="_blank">Executive Summary in multiple languages</a></p><p>If you have any questions about postal social services, please send an e-mail to: pss(at)upu.int</p> </div> <section id="public-document-586ba3b8-bbec-46d7-9509-6f3c47a874ab" class="public-document-widget widget-component"> <ul class="list-group upu-document-list"> <li class="list-group-item"> <article class="document-infos d-flex row"> <div class="document-title col-md-10 col-sm-12 col-xs-12 order-md-0 order-sm-2 order-xs-2"><i class="upu-icon upu-icon-PDF"></i><span>Research preview - Postal Social Services</span></div> <div class="document-date col-md-2 col-sm-12 col-xs-12 text-right">11.11.2020</div> </article> <div class="document-description">This booklet is a preview of some of the most important findings from recent IB research on postal social services. The full UPU Guide to Postal Social Services was subsequently published in April 2021.<br />  </div> <div class="document-links"> <a href="/UPU/media/upu/files/UPU/activities/sustainableDevelopment/Postal_Social_Services_booklet_EN.pdf" target="_self">English</a> <a href="/UPU/media/upu/files/UPU/activities/sustainableDevelopment/Postal_Social_Services_booklet_ES.pdf" target="_self">Spanish</a> <a href="/UPU/media/upu/files/UPU/activities/sustainableDevelopment/Postal_Social_Services_booklet_PO.pdf" target="_self">Portuguese</a> <a href="/UPU/media/upu/files/UPU/activities/sustainableDevelopment/Postal_Social_Services_booklet_RU.pdf" target="_self">Russe</a> <a href="/UPU/media/upu/files/UPU/activities/sustainableDevelopment/Postal_Social_Services_booklet_AR.pdf" target="_self">Arabic</a> </div> </li> </ul> </section><div class="widget-title widget-component"> <h2 class="section-header" id="media"> <p>Media</p> </h2> </div> <div class="fr-view"> <p>Postal Hub Podcast interview: <a href="http://www.thepostalhub.com/podcasts/episode-200-city-logistics-delivery-upu-social-post" rel="noopener noreferrer" target="_blank">The Social Role of the Post</a>  </p><p>Union Postale cover story (p16): <a href="/en/Publications/UP-2020/Union-Postale-No-2-2020" rel="noopener noreferrer" target="_blank">Postal Social Services during COVID-19</a><a href="/getmedia/98390019-ff05-4e54-aaa6-5c0f86c9606c/revueUnionPostale_Summer2020_En_web.pdf" rel="noopener noreferrer" target="_blank"><img src="/getmedia/4913b182-e18c-402e-af95-6b363b4e1d5c/UP2020-summer-cover.JPG" data-strname="UP2020-summer-cover" data-strid="4913b182-e18c-402e-af95-6b363b4e1d5c" style="width: 300px;" class="fr-fic fr-dib"></a></p> </div> <div class="widget-title widget-component"> <h2 class="section-header" id="news"> <p>News</p> </h2> </div><section id="news-db9f913f-5879-4a59-a918-aca575c155c8" class="widget-news widget-component"> <div class="list-news"> <div id="news-container-db9f913f-5879-4a59-a918-aca575c155c8"> <div id="news-list" class="row grid"> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/a3a8365f-b020-43ce-8433-2e271f084948/NewOfficebranch-PolisProject.jpg" alt="Poste Italiane’s Polis project aims to achieve digital inclusion for all" loading="lazy"> <div class="card-body"> <h4 class="card-title"><a href="/en/news/2023/march/poste-italianes-polis-project-aims-to-achieve-digital-inclusion-for-all">Poste Italiane’s Polis project aims to achieve digital inclusion for all</a></h4> <div class="card-text"><span class="news-date">27.03.2023</span><span class="news-separator"> — </span>Poste Italiane’s new Polis project, whose proposing party is the Ministry of Enterprises and Made in Italy, was officially launched earlier this year. It aims to improve digital inclusion for around 16 million citizens across Italy to ensure “no one gets left behind,” as the country continues to accelerate its digital transformation.</div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/a740993a-50cb-4cdc-b20b-2449b1b3ff77/FWIENER_1.jpg" alt="La Poste strengthens its commitment to combatting violence against women" loading="lazy"> <div class="card-body"> <h4 class="card-title"><a href="/en/news/2022/12/la-poste-strengthens-its-commitment-to-combatting-violence-against-women">La Poste strengthens its commitment to combatting violence against women</a></h4> <div class="card-text"><span class="news-date">20.12.2022</span><span class="news-separator"> — </span>French postal operator La Poste Groupe has reaffirmed its commitment to fighting violence against women by strengthening its partnership with France’s National Federation of Women’s Rights Information Centers – FNCIDFF, Fédération Nationale des Centres d'Information sur les Droits des Femmes et des Familles – and joining the One In Three Women campaign – the first European network of companies dedicated to detecting and preventing violence.</div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/df8a3d8e-0be9-4001-8b4c-aedfce945713/4th-ESO_Image-1.jpg" alt="Youth invited to advance sustainability and digitalization with Correos" loading="lazy"> <div class="card-body"> <h4 class="card-title"><a href="/en/news/2022/9/youth-invited-to-advance-sustainability-and-digitalization-with-correos">Youth invited to advance sustainability and digitalization with Correos</a></h4> <div class="card-text"><span class="news-date">27.09.2022</span><span class="news-separator"> — </span>In a special three-day programme, students from around Madrid saw their understanding of Spain’s postal operations broadened, their critical thinking and teamwork skills stretched, and their creativity showcased during Correos’ participation in the 4th ESO + Business Programme.</div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/3a9b0317-afe8-4150-a229-a315140017df/PM-all-EN-27-05-2022.jpg" alt="Correos Market, The market place for Spanish businesses" loading="lazy"> <div class="card-body"> <h4 class="card-title"><a href="/en/blogs/correos-market-the-market-place-for-spanish-businesses">Correos Market, The market place for Spanish businesses</a></h4> <div class="card-text"><span class="news-date">27.05.2022</span><span class="news-separator"> — </span><a href="https://www.market.correos.es/en/">Correos Market</a> was launched in 2019 as part of Correos’ commitment to tackle the Spanish demographic challenge in rural areas – a key aspect of the company’s corporate social responsibility policy.</div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/5f21a5a6-de3a-43d2-a6ae-e57ef1172227/japanFundRenewal.jpg" alt="Japan provides UPU 2 million USD to support sustainable development, pledges funds for Ukraine" loading="lazy"> <div class="card-body"> <h4 class="card-title"><a href="/en/press-release/2022/japan-provides-upu-2-million-usd-to-support-sustainable-development-pledges-funds-for-ukraine">Japan provides UPU 2 million USD to support sustainable development, pledges funds for Ukraine</a></h4> <div class="card-text"><span class="news-date">04.05.2022</span><span class="news-separator"> — </span>Japan’s Minister for Internal Affairs and Communications has announced the government’s voluntary contribution of 260,597,000 Japanese Yen (2 million USD) to UPU projects on disaster risk management, digital transformation, e-commerce and other initiatives supporting sustainable development objectives.</div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/f0ad39ae-a9df-4949-bd33-3520182dce82/Untitled-design-38.jpg" alt="Looking beyond the pandemic: Experts explore postal health opportunities" loading="lazy"> <div class="card-body"> <h4 class="card-title"><a href="/en/news/2021/8/looking-beyond-the-pandemic-experts-explore-postal-health-opportunities">Looking beyond the pandemic: Experts explore postal health opportunities</a></h4> <div class="card-text"><span class="news-date">17.08.2021</span><span class="news-separator"> — </span><p>The second week of the 27<sup>th</sup> Universal Postal Congress in Abidjan, Cote d’Ivoire opened with a discussion on the opportunities for posts to diversify into the health sector. Triggered by the ongoing global health crisis, the discussion, however, went beyond the pandemic.</p> </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/8a74824a-78fd-41e7-af7c-1ef655ebf3fa/Nepal-kids-(1).jpg" alt="Supporting LDCs through the Covid-19 crisis" loading="lazy"> <div class="card-body"> <h4 class="card-title"><a href="/en/newsletter/supporting-ldcs-through-the-covid19-crisis">Supporting LDCs through the Covid-19 crisis</a></h4> <div class="card-text"><span class="news-date">16.07.2021</span><span class="news-separator"> — </span><p>The UPU’s Directorate of Development and Cooperation (DCDEV) has played a key role during the global pandemic in supporting posts in developing countries tackle the virus.</p> </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/c0655329-b5f4-433b-aba5-a9ed2c4de965/Susan-Alexander.JPG" alt="Social services are in postal DNA, says UPU expert" loading="lazy"> <div class="card-body"> <h4 class="card-title"><a href="/en/news/2021/4/social-services-are-in-postal-dna-says-upu-expert">Social services are in postal DNA, says UPU expert</a></h4> <div class="card-text"><span class="news-date">06.05.2021</span><span class="news-separator"> — </span>Social services are part of the DNA of many posts in various regions and with differing income levels, yet operators are often underutilized for social development, said Susan Alexander, Postal Regulation and UN Policies Expert.</div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/4166d67a-92b9-4648-afd4-59f79f9c37c4/shutterstock_1724071321.jpg" alt="UPU guide underscores value of postal social services for citizens and governments " loading="lazy"> <div class="card-body"> <h4 class="card-title"><a href="/en/news/2021/4/upu-guide-underscores-value-of-postal-social-services-for-citizens-and-governments">UPU guide underscores value of postal social services for citizens and governments </a></h4> <div class="card-text"><span class="news-date">30.04.2021</span><span class="news-separator"> — </span>In Cameroon, students living in remote areas could not easily access school textbooks, which were often sold at inflated prices. CAMPOST stepped in to sell the textbooks at the government-designated price. The margin allowed the post to cover its costs and make a profit.</div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/5b8bd022-0d45-4253-86e2-e0e441bd18be/Address-the-undressed_15-4-21.jpg" alt="How Covid-19 vaccination campaigns help address the unaddressed " loading="lazy"> <div class="card-body"> <h4 class="card-title"><a href="/en/news/2021/3/how-covid19-vaccination-campaigns-help-address-the-unaddressed">How Covid-19 vaccination campaigns help address the unaddressed </a></h4> <div class="card-text"><span class="news-date">15.04.2021</span><span class="news-separator"> — </span><p>Addresses are essential for the management of cities, for service delivery, and to give people status in society. 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