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Mobile Help

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} </script> <!-- fix to defect 4598149 - YWA: Case Response/Closure Pages Report Instrumentation--> <title>Mobile Help</title> <script language="javascript" type="text/javascript"> if((navigator.userAgent.match(/iPhone/i)) || (navigator.userAgent.match(/iPod/i)) || (navigator.userAgent.match(/iPad/i))) { document.write('<link rel=\"stylesheet\" href=\"http://l.yimg.com/pj/helpIC/201303251246/resource/css/iphone-sprite.css\" />'); } </script> </head> <body> <div id="doc" class="yui-t5"> <div id="hd"> <script type="text/javascript" src="https://web.archive.org/web/20130622033854js_/http://yui.yahooapis.com/3.5.1/build/yui/yui-min.js"></script> <link type="text/css" rel="stylesheet" href="https://web.archive.org/web/20130622033854cs_/http://l.yimg.com/zz/combo?kx/ucs/uh/css/291/yunivhead-min.css&amp;kx/ucs/uh/css/221/logo-min.css&amp;kx/ucs/avatar/css/17/avatar-min.css&amp;kx/ucs/notif_v2/css/145/notifications_v2-min.css&amp;kx/ucs/mailcount/css/39/mailcount_v2-min.css&amp;kx/ucs/mailcount/css/37/mail_preview-min.css&amp;kx/ucs/search/css/190/search_all-min.css&amp;kx/ucs/search/css/190/search_buttons-min.css"/><style></style><div id="yUnivHead" class="yucs-en-sg" data-lang="en-sg" data-property="help" data-flight="1371872332" data-uhvc="/"> <a href="#yuhead-search" class="yucs-skipto-search yucs-activate">Skip to search.</a> <div id="yuhead-hd" class="yuhead-clearfix"> <div id="yuhead-mepanel-cont"> <ul id="yuhead-mepanel" class="yucs-toolbar yucs-activate" aria-label="User Services"><li class="yuhead-me yuhead-nodivide yuhead-nopad"> <a class="yuhead-signup" href="https://web.archive.org/web/20130622033854/https://edit.yahoo.com/config/eval_register?.src=yhelp&amp;.intl=sg&amp;.lang=en-SG&amp;.done=http://help.yahoo.com/kb/index%3fpage=product%26y=PROD_MOBILE%26locale=en_SG" target="_top" rel="nofollow"> <em>New User?</em> Register</a></li><li class="yuhead-me"> <a href="https://web.archive.org/web/20130622033854/https://login.yahoo.com/config/login?.src=yhelp&amp;.intl=sg&amp;.lang=en-SG&amp;.done=http://help.yahoo.com/kb/index%3fpage=product%26y=PROD_MOBILE%26locale=en_SG" target="_top" rel="nofollow"> <em>Sign in</em></a></li><li class="yuhead-me"><a href="https://web.archive.org/web/20130622033854/http://help.yahoo.com/l/sg/yahoo/helpcentral/" rel="nofollow" target="_top">Help</a></li></ul> </div> <div id="yuhead-promo"><a href="https://web.archive.org/web/20130622033854/http://sg.yahoo.com/bin/set?cmp=uheader&amp;src=others" target="_top" rel="nofollow">Make Yahoo! 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Services"> <li class="yucs-notifications yucs-notif-activate yuhead-com-link-item yucs-wait"> <a class="ynotif-control yltasis" href="#" rel="nofollow" aria-haspopup="true" title="Notifications" aria-label="notifications" role="button"><span class="sp ynotif-ico-bell"></span><span class="ynotif-notif-count-con hide"><span class="ynotif-notif-count"></span></span>&nbsp;</a> <div class="yucs-notif-panel hide" data-ylt-bell="/" data-ylt-profile="/" data-ylt-app="/" data-ylt-cta="/" data-ylt-pageurl="/" data-ylt-signin-cta="/" data-guid="" data-crumb="" data-mode="2" data-pagesize="10" data-view-more-txt="View More" data-notif-user="A Yahoo! user" data-intl="en-sg" data-yql-env="" data-settings-tooltip="Settings" data-app-aria-txt="App Icon" data-view-all-txt="See All Notifications" data-view-url="http://pulse.yahoo.com/y/notifications" data-no-items-txt="There are currently no items." data-no-notif-txt="You have no notifications." data-notif-error-txt="Notifications with errors:" data-get-notif-txt="Receive notifications when you comment or discuss content with friends on Yahoo!" data-try-notif-txt="Learn more" data-try-notif-link="http://help.yahoo.com//l/us/yahoo/comments/notifications/pnotification-03.html" data-ylt-try-notif="/" data-loading-txt="Loading..." data-error-unavail-txt="Notifications are temporarily unavailable. Please try again later." data-middleauth-nonotif-text="You have no new notifications." data-password-verify-text="Please verify your password to view notifications." data-authstate="signedout" data-signedout-cta-text="Sign in" data-popup-login-url="https://login.yahoo.com/config/login_verify2?.pd=c%3DOIVaOGq62e5hAP8Tv..nr5E3&amp;.src=sc" data-signedout-message="Sign in to view notifications." data-middleauth-text="You have new notifications."> <div class="yucs-notif-title-bar yuhead-clearfix"> <span class="yucs-notif-panel-title">Notifications</span> <a target="_blank" href="https://web.archive.org/web/20130622033854/http://help.yahoo.com//l/sg/yahoo/comments/notifications/" class="yucs-notif-tools">Help</a> </div> <ul class="yucs-notif-items-panel" role="menu"> </ul> </div></li> <li class="yuhead-com-link-item yucs-mailpreview-ancestor"> <a class="sp yltasis yuhead-ico-mail" href="https://web.archive.org/web/20130622033854/http://sg.mail.yahoo.com/?.intl=sg&amp;.lang=en-SG" rel="nofollow" target="_top">Mail</a><ul class="yucs-mail-preview-panel hide" data-uri-scheme="http" data-uri-path="ucs.query.yahoo.com/v1/console/yql" data-mail-txt="Mail" data-mail-view="View all Yahoo! Mail" data-mail-help-txt="Help" data-mail-help-url="http://help.yahoo.com/l/sg/yahoo/mail/ymail/" data-mail-loading-txt="Loading..." data-languagetag="en-sg" data-authstate="signedout" data-middleauth-signin-text="Click here to view your mail" data-popup-login-url="https://login.yahoo.com/config/login_verify2?.pd=c%3DOIVaOGq62e5hAP8Tv..nr5E3&amp;.src=sc" data-middleauthtext="You have {count} new mail." data-yltmessage-link="http://mrd.mail.yahoo.com/msg?mid={msgID}&amp;fid=Inbox" data-yltviewall-link="http://sg.mail.yahoo.com/" data-yltpanelshown="/"></ul></li><li class="yuhead-com-link-item"> <a href="https://web.archive.org/web/20130622033854/http://sg.my.yahoo.com/" rel="nofollow" target="_top"> My Y! </a></li><li id="yuhead-com-home"><a class="sp yuhead-ico-home" href="https://web.archive.org/web/20130622033854/http://sg.yahoo.com/" rel="nofollow" target="_top">Yahoo!</a></li> </ul> </div> </div> <div id="yuhead-bd" class="yuhead-clearfix"> <div class="yuhead-logo"> <style> .yuhead-logo h2{ width:217px; height:43px; background-image:url(https://web.archive.org/web/20130622033854im_/http://l.yimg.com/rz/uh/logos/apac/help-en-SG.png); _background-image:url(https://web.archive.org/web/20130622033854im_/http://l.yimg.com/rz/uh/logos/apac/help-en-SG-484852.gif); } .yuhead-logo a{ width:217px; height:43px; } .yuhead-logo div.yuhead-comarketing { width:217px; } </style> <h2 class="yuhead-help yuhead-standard"> <a href="https://web.archive.org/web/20130622033854/http://help.yahoo.com/l/sg/yahoo/helpcentral/" target="_top" tabindex="-1"> Yahoo! Help </a> </h2> </div> <div id="yuhead-search"> <div id="yuhead-sform-cont" class="yuhead-s-web yuhead-search-form"> <form role="search" class="yucs-search yucs-activate" target="_top" action="https://web.archive.org/web/20130622033854/http://sg.search.yahoo.com/search" method="get"><table role="presentation"> <tbody role="presentation"><tr role="presentation"><td class="yucs-form-input" role="presentation"> <label for="yuhead-sform-searchfield"> <span>Search</span> </label> <input autocomplete="off" type="text" class="sp yuhead-ico-mglass yuhead-search-hint yucs-search-field" name="p" data-sh="Search" data-gosurl="" id="yuhead-sform-searchfield" data-pubid=""/></td><td nowrap class="yucs-form-btn" role="presentation"><div class="yucs-btn-wrap"> <button class="yucs-sweb-btn" type="submit">Search Web</button></div> </td> </tr> </tbody></table><input type="hidden" id="fr" name="fr" value="ush-help"/><!-- desktop device --></form> </div> </div> </div> <!-- desktop device --> <!-- contextual_shortcuts --><!-- /contextual_shortcuts --><!-- property: help | languagetag: en-sg | status: active | spaceid: 1182477568 | cobrand: standard | markup: empty --></div><script type="text/javascript" charset="utf-8"> YUI().use('node','event','event-mouseenter','substitute','oop','node-focusmanager','node', 'event', 'querystring-stringify','node', 'event', 'querystring-stringify', 'node-focusmanager', 'cookie', 'substitute', 'json','node','event','gallery-jsonp','node','event','event-custom','event-valuechange','classnamemanager','node', function(Y) {});</script><script charset="utf-8" type="text/javascript" src="https://web.archive.org/web/20130622033854js_/http://l.yimg.com/zz/combo?kx/ucs/sts/js/442/skip-min.js&amp;kx/ucs/uh/js/279/timestamp_library-min.js&amp;kx/ucs/menu_utils/js/164/menu_utils_v2-min.js&amp;kx/ucs/uh/js/267/aria_toolbar-min.js&amp;kx/ucs/username/js/43/user_menu-min.js&amp;kx/ucs/help/js/41/help_menu-min.js&amp;kx/ucs/utility_link/js/20/utility_menu-min.js&amp;kx/ucs/uh/js/262/logo_debug-min.js&amp;kx/ucs/common/js/131/jsonp-super-cached-min.js&amp;kx/ucs/avatar/js/23/avatar-min.js&amp;kx/ucs/common/js/131/jsonp-cached-min.js&amp;kx/ucs/notif_v2/js/177/notifications_bootstrap-min.js&amp;kx/ucs/mailcount/js/68/mailcount_v2-min.js&amp;kx/ucs/common/js/1/setup-min.js&amp;kx/ucs/search/js/226/search-min.js&amp;kx/ucs/search/js/210/search_text_dir-min.js&amp;kx/ucs/uh/js/286/activate_library-min.js"></script><!-- fe1.netsvs.gq1.yahoo.com uncompressed/chunked Sat Jun 22 03:38:52 UTC 2013 --> </div> <div id="bd"> <!-- search bar --> <script language="JavaScript"> function isValidSearch() { var txtSearchHelp = document.getElementById('searchInput').value; return txtSearchHelp.trim().length > 0 && txtSearchHelp !='Search Help'; } function blurSearchHelp() { if(document.getElementById('searchInput').value==''){ document.getElementById('searchInput').value='Search Help'; } } function focusSearchHelp() { if(document.getElementById('searchInput').value=='Search Help'){ document.getElementById('searchInput').value=''; } } </script> <div id="search-bar" class="image-sprite"> <div id="search-form"> <div class="fl"> <form name="landingSearch" id="landingSearch" action="/web/20130622033854/http://help.yahoo.com/kb/index" onsubmit="return isValidSearch();"> <input type="hidden" name="page" value="answers"/> <input type="hidden" name="startover" value="y"/> <input type="hidden" name="y" value="PROD_MOBILE"/> <input type="hidden" name="source" value="product.landing_search"/> <input type="hidden" name="locale" value="en_SG"/> <input id="searchInput" type="text" name="question_box" autocomplete="off" class="search-input" title="Search input" value="" onblur="blurSearchHelp()" onfocus="focusSearchHelp();loadSearchTerms('http\x3A\x2F\x2Fhelp.yahoo.com\x3A80\x2Fkb\x2Findex\x3Fpage\x3DgetSearchTerms\x26y\x3DPROD_MOBILE');"/> &nbsp; </form> </div> <div id="srch-btn"> <div class="btn-mid image-sprite"> <a href="#" class="btntxt" title="Click to search" onclick="if (isValidSearch()) document.landingSearch.submit();"> Search Help </a> </div> </div> </div> </div> <!-- popular searches --> <!-- /popular searches --> <!-- Body --> <div id="yui-main"> <div class="yui-b"> <script type="text/javascript"> jQuery(document).ready(function(){ jQuery("#tabs a").unbind('click').bind('click', function(e) { var jQuerytarget = jQuery(e.target), jQuerytarget_tab = jQuerytarget.closest('div.tab'), target_tab = e.target.id; jQuerytarget_tab.addClass('active').siblings().removeClass('active'); jQuery('div' + jQuerytarget.attr('href')).siblings('div.panel').hide(); jQuery('div' + jQuerytarget.attr('href')).show(); jQuery.cookie('target_tab', jQuery(e.target).parents('div.tab').attr('id')); return false; }); //Defect # 4897323 version selector changes var y = 'PROD_MOBILE'; //Defect #5544938 productName having single quotes creates issues var prodName ="Mobile"; if(1 != 1) { $("#chooseVersionLabel").html(prodName+"<span class='choose-arrow'>&nbsp;</span>"); //fix to show the selected version as well so commnting the below line //$('li[value="'+y+'"]').remove(); // Always show Choose Version even after a version has been selected. $("#chooseVersionLabel").html("Choose Version <span class='choose-arrow'>&nbsp;</span>"); } // This allows the user to click outside of the Toggle on the choose menu list to close the window $(document).click(function() { $('.choose-version-list').hide(); }); //function for the drop down $(".choose-version").click(function (e) { e.preventDefault(); var sibs = $(e.target).siblings(); $(".choose-version-list").toggle(); return false; $(".choose-version-list li a").click(function() { $(".choose-version-list").hide(); }); }); /* 'click' the tab stored in the cookie */ // this isn't working for IE6 jQuery('div#' + jQuery.cookie('target_tab') + ' a').trigger('click'); //preselect the selected version //preselectSelectedIndex(); }); function preselectSelectedIndex() { // Get a reference to the drop-down var dropdownList = document.versionSelectForm.y; var isVersionSelected = false; // Loop through all the items for (i = 0; i < dropdownList.options.length; i++) { if (dropdownList.options[i].value == 'PROD_MOBILE') { // Item is found. Set its selected property, and exit the loop dropdownList.options[i].selected = "selected"; isVersionSelected =true; break; } } if(!isVersionSelected) { //create an option element and add to the drop down list var op = document.createElement("option"); alert("option element="+op); dropdownList.options[dropdownList.options.length]= new Option("Choose Version","",false,true); } } </script> <!-- Yahoo! Web Analytics - All rights reserved --> <script type="text/javascript"> var platform = "inquira"; function captureAction(actionnumber) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction(actionnumber); YWATracker.submit_action(); } function captureChangingTextSize(textSizeSelection) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("17"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(27, textSizeSelection); YWATracker.submit_action(); } function captureListBoxSelection(listBoxVersion) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("16"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(26, listBoxVersion); YWATracker.submit_action(); } function captureBreadCrumbClick(breadCrumbURL) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("15"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(25, breadCrumbURL); YWATracker.submit_action(); } function captureArticleClick(articleCategory, article, articleTitle) { var YWATracker = YWA.getTracker("1000379873063"); var idAndTitle = article + " - " + articleTitle; YWATracker.setAction("11"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(22, articleCategory); YWATracker.setCF(23, article); YWATracker.setCF(49, idAndTitle); YWATracker.submit_action(); } function captureUpgradeVersion(messengerVersion) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("14"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(24, messengerVersion); YWATracker.submit_action(); } function captureRateArticle(starRating) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("18"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(29, starRating); YWATracker.submit_action(); } function captureContactUsInternalSearch(searchTerm) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("INTERNAL_SEARCH"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setISK(searchTerm); YWATracker.submit_action(); } function captureRequestChatClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("9"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(56, "chatForm"); YWATracker.submit_action(); } //-"Ask the Community" tab in contact forms function captureRequestCommunitiesClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("36"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } //-"Ask the Community" button in contact forms function captureCommunitiesButtonClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("37"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } function captureRequestEmailClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("27"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(55, "emailForm"); YWATracker.submit_action(); } function captureEmailFormSendClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("28"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } function captureContactThankYouPageConversion() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("29"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } function captureYesIssueResolved() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("5"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } function captureNoIssueResolved() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("6"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } //defect #5834316 -- YWA for Phone function captureRequestPhoneClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction("50"); YWATracker.submit_action(); } function captureSubmitPhoneForm() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction("44"); YWATracker.setCF(57, "phoneForm"); YWATracker.submit_action(); } function capturePromoBannerDeflectionClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction("42"); YWATracker.submit_action(); } function captureRequestSearchHelpClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction("43"); YWATracker.submit_action(); } function captureDisplayDeflectionArticle() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction("45"); YWATracker.submit_action(); } function defaultYWATrackerSetUp() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); return YWATracker; } </script> <noscript> <div><img src="https://web.archive.org/web/20130622033854im_/http://a.analytics.yahoo.com/p.pl?a=1000379873063&amp;js=no" width="1" height="1" alt=""/></div> </noscript> <div class="help-breadcrumbs"> <a href="https://web.archive.org/web/20130622033854/http://sg.mobile.yahoo.com/" onclick="captureBreadCrumbClick('https://web.archive.org/web/20130622033854/http://sg.mobile.yahoo.com/');"> Mobile </a> &#187; <a href="index?page=product&amp;y=PROD_MOBILE&amp;locale=en_SG" onclick="captureBreadCrumbClick('index?page=product&amp;y=PROD_MOBILE');"> Mobile Help </a> </div> <div id="select-version"> <div id="select-version"> <div class="fl"> <h1 class="gs"><span class="prod_mobile">&nbsp;</span> Help for Mobile&nbsp; </h1> </div> <div class="fl"> <form method="get" action="index" name="versionSelectForm" style="display:inline;"> <input type="hidden" name="page" value="product"/> <input type="hidden" name="locale" value="en_SG"/> </form> </div> </div> <div class="clear"></div> </div> <script type="text/javascript"> var rapidTabsArr = {}; </script> <!-- Grab repeated nodes of tabs --> <div id="panels" style="margin-bottom:10px;"> <!--Sort the landingTabs with the display order for YACCT--> <script type="text/javascript"> rapidTabsArr['gs-panel0'] = 'popular_topics'; </script> <div id="tabs"> <div id="tab_gs-panel0" class="tab active"> <h2> <a href="#gs-panel0" title="Popular Topics">Popular Topics</a> </h2> </div> <div class="clear"></div> </div> <!--<div id="gs-panel0" class="mobile panel active">--> <div id="gs-panel0" class="mobile panel active"> <div class="mobile"></div> <p> <nobr><a href="index?page=topics&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;topics=TOP_BASICS" title="Basics">Basics</a></nobr> | <nobr><a href="index?page=topics&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;topics=TOP_DLINST" title="Download and install">Download and install</a></nobr> | <nobr><a href="index?page=topics&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;topics=TOP_OTHERAPPS" title="Other apps">Other apps</a></nobr> | <nobr><a href="index?page=topics&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;topics=TOP_PASSWD" title="Password and sign in">Password and sign in</a></nobr> | <nobr><a href="index?page=topics&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;topics=TOP_SPORTSAPPS" title="Sports apps">Sports apps</a></nobr> | <nobr><a href="index?page=topics&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;topics=TOP_YMAILAPP" title="Yahoo! Mail App">Yahoo! Mail App</a></nobr> | <nobr><a href="index?page=topics&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;topics=TOP_YMESSAPP" title="Yahoo! Messenger app">Yahoo! Messenger app</a></nobr> </p> </div> <div class="clear"></div> </div> <div class="rounded-bokx bokx rounded-bokx-fix yui-g" id="links-box"> <span class="chrome"> <span class="tl sprite"></span><span class="tr sprite"></span> </span> <div class="kontent"> <!-- Dynamic QUadrants For PROD_ACCT product --> <script type="text/javascript"> var rapidQuadsArr = {}; </script> <!-- added a new attribute for TOp Articles to fetch mostpopular articles --> <!-- added a new attribute for TOp Articles to fetch mostpopular articles --> <!-- set the most popular for TOp Articles --> <!-- code for the 4 quadrants--> <div id="quadrant0" class="yui-u first"> <strong class="title">Top Articles</strong> <ul> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN2047&amp;impressions=false" title="Missing key: link">Recovering a lost or forgotten password</a></li> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN2044&amp;impressions=false" title="Missing key: link">Closing your Yahoo! account</a></li> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN2031&amp;impressions=false" title="Missing key: link">Changing your security questions</a></li> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN3228&amp;impressions=false" title="Missing key: link">How to block and unblock messages from a specific address or domain</a></li> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN5757&amp;impressions=false" title="Missing key: link">Changing photos for other users in Yahoo! Contacts</a></li> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN2699&amp;impressions=false" title="Missing key: link">Registering a Yahoo! ID via feature phone</a></li> </ul> </div> <!-- code for the 4 quadrants--> <!-- set the most popular for TOp Articles --> <!-- code for the 4 quadrants--> <div id="quadrant1" class="yui-u"> <strong class="title">Getting Started</strong> <ul> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN5757&amp;impressions=false" title="Missing key: link">Changing photos for other users in Yahoo! Contacts</a></li> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN3769&amp;impressions=false" title="Missing key: link">Differences between POP and IMAP</a></li> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN2719&amp;impressions=false" title="Missing key: link">How to set up and use Yahoo! Messenger SMS services on your mobile device</a></li> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN3518&amp;impressions=false" title="Missing key: link">How long do my deleted emails stay in the Trash and Spam folders?</a></li> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN3696&amp;impressions=false" title="Missing key: link">Setting up Yahoo! Mail in Android Mail</a></li> <li><a href="index?page=content&amp;y=PROD_MOBILE&amp;locale=en_SG&amp;id=SLN5759&amp;impressions=false" title="Missing key: link">How to get software from BlackBerry to sync your Yahoo! and Blackberry contacts</a></li> </ul> </div> <div class="clear">&nbsp;</div> <!-- code for the 4 quadrants--> <script type="text/javascript"> rapidQuadsArr['quadrant1'] = 'getting_started'; rapidQuadsArr['quadrant0'] = 'top_articles'; </script> <!-- Dynamic QUadrants for PROD_ACCT product --> <span class="chrome"><span class="bl sprite"></span><span class="br sprite"></span></span> </div> </div> </div> </div> <!-- /Body --> <!-- Right Column --> <div class="yui-b right-col"> <div> <div id="accountVerify" class="rounded-bokx bokx with-header"> <div class="kontent"> <h3 class="header sprite">Forgot your password?</h3> <div class="sm-grey"><p>Can't access your account? Help is on the way!</p></div> <div class="port-btn-wrap"><a href="https://web.archive.org/web/20130622033854/https://edit.yahoo.com/forgotroot?.&amp;intl=sg" title="Password Helper"><div class="purple-btn">Password Helper</div></a> </div> </div> <span class="chrome"><span class="bl sprite"></span><span class="br sprite"></span></span> </div> <div id="accountResources" class="rounded-bokx bokx with-header"> <div class="kontent"> <h3 class="header sprite">Helpful links</h3> <div class="sm-grey"></div> <div class="clear">&nbsp;</div> <ul class="bullet"> <li><a href="index?page=content&amp;id=SLN6531&amp;impressions=false" title="How to report abuse">How to report abuse</a></li> <li><a href="https://web.archive.org/web/20130622033854/http://help.yahoo.com/kb/index?locale=en_SG&amp;page=product&amp;y=PROD_ACCT" title="Password and Sign-in Help">Password and Sign-in Help</a></li> <li><a href="https://web.archive.org/web/20130622033854/http://help.yahoo.com/kb/index?locale=en_SG&amp;page=product&amp;y=PROD_MAIL_ML" title="Yahoo! Mail Help">Yahoo! Mail Help</a></li> <li><a href="https://web.archive.org/web/20130622033854/http://help.yahoo.com/l/sg/yahoo/helpcentral/" title="Help Central">Help Central</a></li> </ul> <div class="ie6-clear">&nbsp;</div> </div> <span class="chrome"><span class="bl sprite"></span><span class="br sprite"></span></span> </div> <div id="portlet-contact" class="rounded-bokx bokx with-header"> <div class="kontent"> <h3 class="header sprite">How can we help?</h3> <div class="sm-grey"><p>Yahoo! Customer Care is here to help you with your question or issue. Customer support is always FREE of charge from Yahoo!</p></div> <div class="port-btn-wrap"> <a onclick="captureAction('30')" href="https://web.archive.org/web/20130622033854/http://io.help.yahoo.com/contact/index?locale=en_SG&amp;y=PROD_MOBILE&amp;page=contact" title="Get Help"> <div class="gray-btn">Get Help</div></a> </div> </div> <span class="chrome"><span class="bl sprite"></span><span class="br sprite"></span></span> </div> </div> </div> <!-- /Right Column --> <div class="clear"></div> <div id="ft"> Copyright 漏 2013 Yahoo! Asia Pacific Pte. Ltd. (Co. Reg. No. 199700735D). All rights reserved. &nbsp; <a href="https://web.archive.org/web/20130622033854/http://info.yahoo.com/privacy/sg/yahoo/">Privacy Policy</a> | <a href="https://web.archive.org/web/20130622033854/http://info.yahoo.com/legal/aa/yahoo/utos/en-sg">Terms of Service</a> </div> </div> </div> <!-- Yahoo! Web Analytics - All rights reserved --> <script type="text/javascript"> var platform = "inquira"; function captureAction(actionnumber) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction(actionnumber); YWATracker.submit_action(); } function captureChangingTextSize(textSizeSelection) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("17"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(27, textSizeSelection); YWATracker.submit_action(); } function captureListBoxSelection(listBoxVersion) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("16"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(26, listBoxVersion); YWATracker.submit_action(); } function captureBreadCrumbClick(breadCrumbURL) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("15"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(25, breadCrumbURL); YWATracker.submit_action(); } function captureArticleClick(articleCategory, article, articleTitle) { var YWATracker = YWA.getTracker("1000379873063"); var idAndTitle = article + " - " + articleTitle; YWATracker.setAction("11"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(22, articleCategory); YWATracker.setCF(23, article); YWATracker.setCF(49, idAndTitle); YWATracker.submit_action(); } function captureUpgradeVersion(messengerVersion) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("14"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(24, messengerVersion); YWATracker.submit_action(); } function captureRateArticle(starRating) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("18"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(29, starRating); YWATracker.submit_action(); } function captureContactUsInternalSearch(searchTerm) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("INTERNAL_SEARCH"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setISK(searchTerm); YWATracker.submit_action(); } function captureRequestChatClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("9"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(56, "chatForm"); YWATracker.submit_action(); } //-"Ask the Community" tab in contact forms function captureRequestCommunitiesClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("36"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } //-"Ask the Community" button in contact forms function captureCommunitiesButtonClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("37"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } function captureRequestEmailClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("27"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(55, "emailForm"); YWATracker.submit_action(); } function captureEmailFormSendClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("28"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } function captureContactThankYouPageConversion() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("29"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } function captureYesIssueResolved() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("5"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } function captureNoIssueResolved() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("6"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.submit_action(); } //defect #5834316 -- YWA for Phone function captureRequestPhoneClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction("50"); YWATracker.submit_action(); } function captureSubmitPhoneForm() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction("44"); YWATracker.setCF(57, "phoneForm"); YWATracker.submit_action(); } function capturePromoBannerDeflectionClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction("42"); YWATracker.submit_action(); } function captureRequestSearchHelpClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction("43"); YWATracker.submit_action(); } function captureDisplayDeflectionArticle() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); YWATracker.setAction("45"); YWATracker.submit_action(); } function defaultYWATrackerSetUp() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-SG"); return YWATracker; } </script> <noscript> <div><img src="https://web.archive.org/web/20130622033854im_/http://a.analytics.yahoo.com/p.pl?a=1000379873063&amp;js=no" width="1" height="1" alt=""/></div> </noscript> <script type="text/javascript"> $(document).ready(function(){ var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(8, "Mobile"); YWATracker.setCF(9, "Mobile"); YWATracker.setCF(10, "APAC"); YWATracker.setCF(11, "sg"); YWATracker.setCF(12, "inquira"); YWATracker.setCF(2, "en-SG"); YWATracker.setCF(1, ""); YWATracker.submit(); }); </script> <script type="text/javascript"> <!-- var Confirmit_Others = new YSurveyConfig(); Confirmit_Others.set_survey_name('Confirmit_Others'); Confirmit_Others.set_cookie_time(90); Confirmit_Others.set_cookie_name('survey_displayed'); // This is the default in the JS file Confirmit_Others.set_sample_rate(50); Confirmit_Others.set_survey_url("index?page=survey&id=SC2&locale=en_SG"); $.expr[':'].external = function(obj){ return !obj.href.match(/^mailto\:/) && (obj.hostname.indexOf('help.yahoo.com') < 0) && (obj.href.indexOf('help.yahoo.com') < 0) && (obj.hostname.indexOf('kampyle.com') < 0) && (obj.href.indexOf('edit.yahoo.com/forgotroot/') < 0); }; Confirmit_Others.observe(window, 'load', function() { $('a:external').click( function(evt){ if(Confirmit_Others.should_display()){ evt.stopPropagation(); Confirmit_Others.set_original_url($(this).attr('href')); Confirmit_Others.show('Confirmit_Others'); return false; } return true; }); }); function closeSurvey() { location.href = Confirmit_Others.original_url; if ($("iframe#helpSurvey") != null) { $("iframe#helpSurvey").dialog('close'); } if ($("div#helpSurveyContainer") != null) { $("div#helpSurveyContainer").remove(); } } function getURLParam(name) { name = name.replace(/[\[]/,"\\\[").replace(/[\]]/,"\\\]"); var regexS = "[\\?&]" + name + "=([^&#]*)"; var regex = new RegExp(regexS); var results = regex.exec(window.location.href); if (results == null) { return ""; } else { return results[1]; } } function gotoSurveySite(url) { closeSurvey(); if (!(url == null || url == '')) { var pageURL = document.location.href; var match = new RegExp("[&\?]", "ig"); var replaceURL = ""; if (pageURL.length > 0) { replaceURL = pageURL.replace(match, "/"); } var searchQ = ''; if(searchQ =='' || null==searchQ ||searchQ =='null' ){ searchQ = getURLParam("question_box"); } if (!(searchQ == null || searchQ == '')) { window.open(url + '?parameter1=PROD_MOBILE&parameter2=' + replaceURL + '&parameter3=' + searchQ); } else { window.open(url + '?parameter1=PROD_MOBILE&parameter2=' + replaceURL); } } } //--> </script> <script src="https://web.archive.org/web/20130622033854js_/http://us.js.yimg.com/lib/rapid/rapid_2.1.0.js "></script> <script> Object.extend = function(destination, source) { for (var property in source) { if (source.hasOwnProperty(property)) { destination[property] = source[property]; } } return destination; }; </script> <script> var keys = {A_pn:document.title, A_pt:'en_SG', intl:'en_SG'}; var modules = { 'search-bar':'search_bar', 'pop-srch':'popular_searches', 'portlet-download':'download_portlet', 'portlet-videos':'tutorials_portlet', 'portlet-y-ansrs':'y!_answers_portlet', 'portlet-contact':'contact_y_button', 'ft':'footer' }; var allDynamicArr = Object.extend(rapidTabsArr,rapidQuadsArr); var all_modules = Object.extend(modules,allDynamicArr); /*alert("all_modules = "+all_modules); for (i in all_modules) { alert ("all_modules key is "+i+" , value is "+all_modules[i]); }*/ var conf = {spaceid:1182477568, tracked_mods:all_modules, keys:keys, client_only:1}; var ins = new YAHOO.i13n.Track(conf); ins.init(); </script> </body> </html><!-- FILE ARCHIVED ON 03:38:54 Jun 22, 2013 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 06:55:35 Mar 01, 2025. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. SECTION 108(a)(3)). --> <!-- playback timings (ms): captures_list: 0.919 exclusion.robots: 0.039 exclusion.robots.policy: 0.024 esindex: 0.012 cdx.remote: 13.062 LoadShardBlock: 234.268 (3) PetaboxLoader3.resolve: 261.595 (4) PetaboxLoader3.datanode: 80.814 (4) load_resource: 182.268 -->

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