Top 10 Workplace Predictions in the Age of AI

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="x-ua-compatible" content="ie=edge,chrome=1"> <title> Top 10 Workplace Predictions in the Age of AI | ISG </title> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <link rel="apple-touch-icon" href='/ResourcePackages/ISGBootstrap/assets/dist/images/icon.png'> <link rel="shortcut icon" href='/ResourcePackages/ISGBootstrap/assets/dist/images/favicon.ico'> <script src="/ScriptResource.axd?d=agwj-qG4Oi7k9hkvkRq2GTDqU9XPXdCKKFsR0wEGc_bOfFMkWuVIXBNYFUMXJR_a9jxWFUvaRrxHCaPaN9eDpppKp_az8q-7M6lFJ3bk2WZAKeLioP165D9yvPq1kRAKOT9pR3m1XvBaVkuYVGLHZM5_53Epcs0pKxyKRZbZFGFzFwup0&t=7514f26e" type="text/javascript"></script><script src="/ScriptResource.axd?d=ePnjFy9PuY6CB3GWMX-b_w7dxotyB-ChSNIHaG-RrkJKTaFbSBsMRaokWmB-KCoB__umScxevcF_mteRCw1Wv-87gWtbzdXmj2bciuGs1Pc4pV7C75yVW7BYMxB0XUZ7Hld8AR_qmufmCI2wcDTU2ggy5Mz94eVXi818jHQlc8SnyCp10&t=7514f26e" type="text/javascript"></script><script src="/Scripts/Vue/vue-2.6.14.min.js?v=$(AssemblyVersion)" type="text/javascript"></script><link href="/ResourcePackages/ISG2021/assets/dist/css/main.min.css?v=$(AssemblyVersion)" rel="stylesheet" type="text/css" /> <link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Open+Sans:400,600,700%7CRoboto+Slab:100,300,400,700" media="none" onload="if (media !== 'all') media = 'all'"> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-27682104-1"></script><script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-27682104-1'); </script> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TS6Q4TK');</script><link crossorigin="anonymous" href="//cdn.jsdelivr.net/npm/@fancyapps/fancybox@3.5.7/dist/jquery.fancybox.min.css" integrity="sha256-Vzbj7sDDS/woiFS3uNKo8eIuni59rjyNGtXfstRzStA=" media="all" rel="stylesheet" type="text/css" /><script src="https://cdnjs.cloudflare.com/ajax/libs/plyr/3.5.10/plyr.min.js" integrity="sha512-s+7DP2WK83Ygu3fJu/AAIMpzOVxehY2sh+RYnYG3wEuQUv8tieAeAG4ublGKB5LWgR3Mh1qWclFVjU5reAjnJw==" crossorigin="anonymous"></script><link crossorigin="anonymous" href="//cdnjs.cloudflare.com/ajax/libs/plyr/3.5.10/plyr.css" integrity="sha512-3gK001rfejuEogNopjlWZfZtp1FrIzR0eU/SHvqCSF7tBAwpvrvxvZsqCixRPNHiA0NHVKLQpvL8PxUX0jXZxw==" media="all" rel="stylesheet" type="text/css" /><style type="text/css" media="all">.z-index-1{z-index:1;} .navbar-promo-inner { padding: 0.8rem 2rem; }</style><meta property="og:title" content="Top 10 Workplace Predictions in the Age of AI" /><meta property="og:description" content="At the end of a year with significant global macroeconomic and technological disruption, we predict 2024 will be filled with more optimism and caution." /><meta property="description" content="At the end of a year with significant global macroeconomic and technological disruption, we predict 2024 will be filled with more optimism and caution." /><meta property="og:image" content="https://isg-one.com/images/default-source/default-album/workplace-predictions-ai-2024.tmb-th1903-746.jpg?Culture=en&sfvrsn=5dd7d431_1" /><meta property="og:image:type" content="image/jpeg" /><meta property="og:image:width" content="1903" /><meta property="og:image:height" content="746" /><meta property="og:url" content="https://isg-one.com/advisory/future-of-work/articles/top-10-workplace-predictions-in-the-age-of-ai" /><meta property="og:type" content="article" /><meta property="og:title" content="Top 10 Workplace Predictions in the Age of AI" /><meta property="og:type" content="article" /><meta property="og:url" content="https://isg-one.com/articles/top-10-workplace-predictions-in-the-age-of-ai" /><meta property="og:site_name" content="Default" /><link rel="canonical" href="https://isg-one.com/articles/top-10-workplace-predictions-in-the-age-of-ai" /></head> <body class=""> <div id="fb-root"></div> <script async defer crossorigin="anonymous" src="https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v11.0" nonce="qJBqdmhO"></script> <script async src="https://platform.twitter.com/widgets.js" charset="utf-8"></script> <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TS6Q4TK" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <div id="searchSlideDown" class="hs-unfold-content dropdown-unfold search-slide-down vuejs-search"> <div id="search" class="search-form"> <label for="SearchInput-1" class="sr-only">Search ISG</label> <input v-model="query" title="Search ISG" placeholder="Search ISG" class="form-control vuejs-search-textbox" type="search" id="SearchInput-1" autocomplete="off"> </div> <div class="vuejs-search-menu"> <div id="VueJsMegamenuSearchResults" class="dropdown" v-cloak> <div class="dropdown-menu"> <div id="results" class="vuejs-search-menu-results"> <div class="vuejs-search-results" v-if="nothingFound && !loading"> <p>No results found</p> </div> <div class="vuejs-search-results" v-else-if="query.length === 0"> <p>Please enter some search terms</p> </div> <div class="vuejs-search-results" v-else-if="loading && results.length === 0"> <p>Searching...</p> </div> <div class="vuejs-search-results" v-if="results.length > 0 && query.length > 0"> <ul> <li class="result" v-for="(result, key) in results"> <div :class="result.Class"> <h4 class="result-title"> <i :class="getResultIconClass(result.Type)"></i> <a :href="addAnalytics(result.Href)" v-html="result.Title"></a> </h4> <div class="result-description"> <p class="result-summary" v-html="result.Summary"></p> </div> </div> </li> </ul> <p> There are {{resultsCount}} results in this search. These are the top {{results.length}} results. <a :href="resultsUrl + queryString"> See all results </a> </p> </div> </div> </div> </div> </div> </div> <script> // Global isgSearchBox configuration object var VueJsSearchBoxConfig = { resultsUrl: '/search', searchServiceKey: '0B0F4CC36B704E12ADDD5F7E43284E12', searchServiceUrl: 'https://isgwebsite.search.windows.net/', searchIndexName: 'isg-one-com-isg-production', highlight: 'Title,Content,Summary,RelatedArticles,TeamMembers,Tags,Categories,Authors', top: 20, searchFields: 'Title,Content,Summary,RelatedArticles,TeamMembers,Tags,Categories,Authors,Keywords', scoringProfile: 'isg-default-sp', scoringParameter: 'currentLanguage-en', minimumContentDate: '2022-11-21T00:00:00.0000000Z', count: true, appId: '', inputId: '#SearchInput-1' }; </script>  <header id="header" class="header header-box-shadow-on-scroll header-abs-top header-white-nav-links-lg header-show-hide" data-hs-header-options='{"fixMoment": 1000,"fixEffect": "slide"}'> <div id="HeaderPlaceholder_TFF7FD39E001_Col00" class="sf_colsIn header-section bg-isg-blue" data-sf-element="Container" data-placeholder-label="Container"><div id="HeaderPlaceholder_TFF7FD39E055_Col00" class="sf_colsIn top-nav bg-darkblue" data-sf-element="Container" data-placeholder-label="Container"><div id="HeaderPlaceholder_TFF7FD39E002_Col00" class="sf_colsIn container header-hide-content py-md-2" data-sf-element="Container" data-placeholder-label="Container"><div id="HeaderPlaceholder_TFF7FD39E011_Col00" class="sf_colsIn d-flex align-items-center" data-sf-element="Container" data-placeholder-label="Topbar"><div id="HeaderPlaceholder_TFF7FD39E038_Col00" class="sf_colsIn hs-unfold" data-sf-element="Container" data-placeholder-label="Language selector"> </div> <div id="HeaderPlaceholder_TFF7FD39E012_Col00" class="sf_colsIn pr-2 ml-auto" data-sf-element="Container" data-placeholder-label="Top navigation"> <div class="nav nav-md nav-y-0 d-none d-sm-flex ml-sm-auto dk" id="TopNavigation-1"> <a class="nav-link" href="/careers" target="_self">Careers</a> <a class="nav-link" href="/who-we-are" target="_self">Who We Are</a> </div> </div> <div id="HeaderPlaceholder_TFF7FD39E039_Col00" class="sf_colsIn list-inline pl-2 mb-0 search-signin z-index-2" data-sf-element="Container" data-placeholder-label="Search and Okta login"> <a class="btn-login ml-2" href="/isg-login"><span class="dk">Log In </span><i class="fas fa-unlock-alt ml-1"></i></a> <a class="js-hs-unfold-invoker vue-search-invoker btn btn-search" href="javascript:;" data-hs-unfold-options='{ "target": "#searchSlideDown", "type": "css-animation", "animationIn": "fadeIn search-slide-down-show", "animationOut": "fadeOutUp", "hasOverlay": true, "overlayClass": ".search-slide-down-bg-overlay", "overlayStyles": { "background": "rgba(33, 50, 91, .7)" }, "duration": 800, "hideOnScroll": false }'> <span class="dk">Search </span><i class="fas fa-search"></i> </a> </div> </div> </div> </div> <div id="HeaderPlaceholder_TFF7FD39E003_Col00" class="sf_colsIn container id-logoAndNav d-flex" data-sf-element="Container" data-placeholder-label="Main navigation"> <nav class="js-mega-menu navbar navbar-expand-lg" tabindex="-1">  <a class="navbar-brand isg-logo" href="/" aria-label="ISG"> <span class="visually-hidden">ISG</span> </a>   <button type="button" class="navbar-toggler btn btn-icon btn-sm rounded-circle" aria-label="Toggle navigation" aria-expanded="false" aria-controls="navBar" data-toggle="collapse" data-target="#navBar"> <span class="navbar-toggler-default"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M17.4,6.2H0.6C0.3,6.2,0,5.9,0,5.5V4.1c0-0.4,0.3-0.7,0.6-0.7h16.9c0.3,0,0.6,0.3,0.6,0.7v1.4C18,5.9,17.7,6.2,17.4,6.2z M17.4,14.1H0.6c-0.3,0-0.6-0.3-0.6-0.7V12c0-0.4,0.3-0.7,0.6-0.7h16.9c0.3,0,0.6,0.3,0.6,0.7v1.4C18,13.7,17.7,14.1,17.4,14.1z"></path> </svg> </span> <span class="navbar-toggler-toggled"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </span> </button>  <div id="navBar" class="collapse navbar-collapse"> <div class="navbar-body header-abs-top-inner"> <ul class="navbar-nav "> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle active" href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0"> Sourcing & Advisory </a> <div id="SubMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Sourcing & Advisory</h3> <p>Drive your transformation from a full set of target solutions.</p> </div> <div class="menu-links"> <div class="navbar-promo-card-deck pinned"> <div class="navbar-promo-card navbar-promo-item"> <div class="navbar-promo-link"> <div class="media align-items-center"> <div class="media-body"> <a href="/advisory/sourcing" target="_self"> <span class="navbar-promo-title">Sourcing</span> </a> <span class="navbar-promo-text show-mb">Powered by <a href="/advisory/sourcing/isg-tango-sourcing-solution-platform">ISG Tango</a>, <em>The</em> Sourcing Solution Platform</span> </div> </div> </div> </div> </div> <a class="dropdown-item" href="/advisory/ai-advisory" target="_self">Artificial Intelligence (AI)</a> <a class="dropdown-item" href="/advisory/automation" target="_self">Automation</a> <a class="dropdown-item" href="/advisory/benchmarking" target="_self">Benchmarking</a> <a class="dropdown-item" href="/advisory/business-operations" target="_self">Business Operations</a> <a class="dropdown-item" href="/advisory/cloud" target="_self">Cloud Transformation</a> <a class="dropdown-item" href="/advisory/contact-center" target="_self">Contact Center</a> <a class="dropdown-item" href="/advisory/cost-optimization" target="_self">Cost Optimization</a> <a class="dropdown-item" href="/advisory/cybersecurity" target="_self">Cybersecurity</a> <a class="dropdown-item" href="/advisory/data-analytics-transformation" target="_self">Data & Analytics Transformation</a> <a class="dropdown-item" href="/advisory/digital-engineering" target="_self">Digital Engineering</a> <a class="dropdown-item" href="/advisory/experience-assessment-center" target="_self">Experience Assessments</a> <a class="dropdown-item" href="/advisory/emerging-technology-innovation" target="_self">Emerging Technology & Innovation</a> <a class="dropdown-item" href="/advisory/future-of-work" target="_self">Future of Work</a> <a class="dropdown-item" href="/advisory/hr-technology-and-transformation" target="_self">HR Technology and Transformation</a> <a class="dropdown-item" href="/advisory/network-advisory-select" target="_self">Network</a> <a class="dropdown-item" href="/advisory/operating-model-agile-innovation" target="_self">Operating Model</a> <a class="dropdown-item" href="/advisory/organizational-change-management" target="_self">Organizational Change Management</a> <a class="dropdown-item" href="/advisory/software-advisory-services" target="_self">Software</a> <a class="dropdown-item" href="/advisory/supplier-contract-management" target="_self">Supplier & Contract Management</a> <a class="dropdown-item" href="/advisory/training-as-a-service" target="_self">Training as a Service</a> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0"> Industries </a> <div id="SubMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Industries</h3> <p>Expertise and solutions tailored to specific industry challenges</p> </div> <div class="menu-links"> <a class="dropdown-item" href="/industries/banking-financial-services" target="_self">Banking & Financial Services</a> <a class="dropdown-item" href="/industries/chemicals-industry" target="_self">Chemicals</a> <a class="dropdown-item" href="/industries/consumer-goods" target="_self">Consumer Packaged Goods</a> <a class="dropdown-item" href="/industries/utilities" target="_self">Energy & Utilities</a> <a class="dropdown-item" href="/industries/healthcare" target="_self">Healthcare</a> <a class="dropdown-item" href="/industries/higher-education" target="_self">Higher Education</a> <a class="dropdown-item" href="/industries/insurance" target="_self">Insurance</a> <a class="dropdown-item" href="/industries/life-sciences" target="_self">Life Sciences</a> <a class="dropdown-item" href="/industries/manufacturing" target="_self">Manufacturing</a> <a class="dropdown-item" href="/industries/media-entertainment" target="_self">Media, Technology and Communications</a> <a class="dropdown-item" href="/industries/oil-and-gas" target="_self">Oil & Gas</a> <a class="dropdown-item" href="/industries/private-equity-and-m-a" target="_self">Private Equity</a> <a class="dropdown-item" href="/industries/public-sector" target="_self">Public Sector</a> <a class="dropdown-item" href="/industries/retail" target="_self">Retail</a> <a class="dropdown-item" href="/industries/travel-and-transportation" target="_self">Travel, Transportation and Hospitality</a> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0"> Platforms </a> <div id="SubMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Platforms</h3> <p>Deploy our industry-leading data.</p> </div> <div class="menu-links"> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-governx" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Governx®</span> <span class="navbar-promo-text">SaaS platform to govern all third-party relationships and risk.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-inform" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Inform™</span> <span class="navbar-promo-text">Benchmark your entire IT landscape, from cost to service quality and team productivity.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-probenchmark" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG ProBenchmark®</span> <span class="navbar-promo-text">Leverage the most in-depth price benchmarks for IT services.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-executive-insights-for-enterprises" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Executive Insights™</span> <span class="navbar-promo-text">An integrated data services platform that empowers you to drive operational excellence and make strategic decisions.</span> </div> </div> </a> </div> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0"> Research & Articles </a> <div id="SubMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Research & Articles</h3> <p>Insights into key market trends and emerging technologies.</p> </div> <div class="menu-links row"> <div class="col-lg-6"> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/research/articles" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">Articles</span> <span class="navbar-promo-text">The latest thinking from our Advisors and Research experts.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/research/pillars" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Research</span> <span class="navbar-promo-text">Inform your technology strategy and digital transformation with market insights and service and software provider comparisons.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/research/supplier-intelligence-research" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">Supplier Intelligence</span> <span class="navbar-promo-text">Maximize your technology investments and supplier ecosystem with our proprietary research, rates and data platform.</span> </div> </div> </a> </div> </div> </div> <div class="col-lg-6 navbar-promo"> <a class="d-block navbar-promo-inner" href="/research/isg-index" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">ISG Index™</span> <span class="navbar-promo-text font-size-1">Market intelligence on the global technology and business services industry.</span> </a> <a class="d-block navbar-promo-inner" href="/research/isg-provider-lens" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">ISG Provider Lens™</span> <span class="navbar-promo-text font-size-1">Practitioner-based research reports on the IT and business services markets.</span> </a> <a class="d-block navbar-promo-inner" href="/research/software-research" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">Software Research</span> <span class="navbar-promo-text font-size-1">Research and data on software providers and the tech industry ecosystem.</span> </a> <a class="d-block navbar-promo-inner" href="/research/isg-market-lens" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">ISG Market Lens™</span> <span class="navbar-promo-text font-size-1">Research-backed insights for the IT and business services industry.</span> </a> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0"> Events </a> <div id="SubMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Events</h3> <p>ISG’s flagship events fuel learning, sharing and connecting.</p> </div> <div class="menu-links icon-card-links row"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/events/events-landing" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/event.svg?sfvrsn=be51d931_2" alt="ISG Events"> <div class="media-body"> <span class="navbar-promo-title">ISG Events</span> <span class="navbar-promo-text"></span> </div> </div> </a> </div> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/events/webinars" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/webinar.svg?sfvrsn=567fd231_2" alt="Webinars"> <div class="media-body"> <span class="navbar-promo-title">Webinars</span> <span class="navbar-promo-text"></span> </div> </div> </a> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0"> Providers </a> <div id="SubMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Providers</h3> <p>Solutions to help service, network and technology providers accelerate growth.</p> </div> <div class="menu-links icon-card-links row"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/providers/briefings-and-submissions" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/icon-29.svg?sfvrsn=8251d931_2" alt="Briefings and Submissions"> <div class="media-body"> <span class="navbar-promo-title">Briefings and Submissions</span> <span class="navbar-promo-text">Participate in ISG Research.</span> </div> </div> </a> </div> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/providers/provider-solutions" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/engage.svg?sfvrsn=a451d931_2" alt="Provider Solutions"> <div class="media-body"> <span class="navbar-promo-title">Provider Solutions</span> <span class="navbar-promo-text">Drive strategic growth and market awareness.</span> </div> </div> </a> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> </ul> </div> </div> </nav> <form class="js-validate align-items-center nav-cta" action="/contact-us" method="get" novalidate="novalidate"> <div class="input-group"> <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c"> <div class="input-group-append"> <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button> </div> </div> </form> </div> </div> </header> <main id="content" role="main"> <div id="BodyPlaceholder_TC611E213001_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_TC611E213002_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Main content container"> <article>  <div class="space-1"> <div class="row article-header"> <div class="col-lg-6 mb-7 mb-lg-0 article-image" style="background-image:url('https://isg-one.com/images/default-source/default-album/workplace-predictions-ai-2024.tmb-th1903-746.jpg?Culture=en&sfvrsn=5dd7d431_1');"></div> <div class="col-lg-6 pl-lg-8 d-flex flex-column"> <div class="mb-5"> <h1 class="display-4 mb-3"> Top 10 Workplace Predictions in the Age of AI </h1> </div> <div class="d-flex align-items-center mt-auto ml-1 mb-4 z-index-2 position-relative noprint"> <span class="d-block small font-weight-bold text-cap mr-2">Share:</span> <button class="btn btn-xs btn-icon btn-soft-secondary rounded-circle ml-2 link-share"> <i class="fas fa-share-alt"></i> </button> <div class="share-popup d-none"> <div class="d-flex align-items-center"> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" data-href="https://isg-one.com/advisory/future-of-work/articles/top-10-workplace-predictions-in-the-age-of-ai" target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://isg-one.com/advisory/future-of-work/articles/top-10-workplace-predictions-in-the-age-of-ai&src=sdkpreparse"> <i class="fab fa-facebook-f"></i> </a> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" target="_blank" href="https://twitter.com/share?ref_src=twsrc%5Etfw" data-show-count="false"> <i class="fab fa-twitter"></i> </a> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" href="#" onclick="window.open('//www.linkedin.com/sharing/share-offsite/?url=' + encodeURIComponent(location.href), 'LinkedIn', 'toolbar=no,scrollbars=no,width=992,height=520', 'yes', 'center');return false;"> <i class="fab fa-linkedin"></i> </a> </div> </div> <span class="d-block btn-sm btn-rounded btn-soft-secondary print-btn ml-auto" onclick="window.print();return false;">Print <i class="fa-solid fa-print"></i></span> </div> </div> </div> <div class="row article-header"> <div class="col-12"> <div class="border-top border-bottom py-2 my-3"> <div class="media align-items-center flex-wrap w-100"> <div class="author-item d-flex align-items-center mx-2 p-1"> <div class="avatar avatar-circle flex-lg-shrink-0 flex-grow-0"> <img class="avatar-img" src="/images/default-source/default-album/mrinal-rai-sq.tmb-th100-100.jpg?Culture=en&sfvrsn=17c6fe31_13" alt="Mrinal Rai"> </div> <div class="media-body font-size-1 ml-2 mr-2"> <p class="m-0"><a href="/who-we-are/people/mrinal-rai">Mrinal Rai</a></p> </div> </div> </div> </div> </div> </div> </div>  <div class="space-bottom-2"> <div class="row"> <div class="mobile-sticky"> <nav class="toc article-toc" data-toc-title="Table of Contents" data-toc-auto data-toc-target=".article-content"></nav> </div> <div class="col article-content px-md-9"> <p>At the end of a year with significant global macroeconomic and technological disruption, we predict 2024 will be filled with more optimism and caution. Along with managing ongoing hybrid work, workplace leaders of enterprises are also tasked with designing a return-to-office approach. This process includes building strategies from both technology and cultural aspects. The increasing interest and rapid advancements in AI technology have opened doors for many possibilities in workplace technology management, end-user productivity and experience enhancement. Before we predict the top trends that will likely impact digital workplace technologies in 2024, let us review how our last year’s <a href="https://isg-one.com/articles/ten-trends-in-workplace-technology-that-will-affect-the-future-of-work">predictions fared</a>. </p> <h2>How Did Last Year’s Predictions Turn Out</h2> <table border="1" cellspacing="0" cellpadding="10"> <tbody> <tr> <td valign="top">   </td> <td valign="top"> <strong>Last year's prediction</strong> </td> <td valign="top"> <strong>Realization</strong> </td> </tr> <tr> <td valign="top"> <strong>1.</strong> </td> <td valign="top"> Workplace technologies will be more focused on sustainability. </td> <td valign="top"> Enterprises are <a href="https://isg-one.com/articles/index-insider-the-esg-effect-on-sourcing-contracts?searchTerms=esg+sustainability">increasingly focusing</a> on environment, social and governance (ESG) as a corporate initiative. </td> </tr> <tr> <td valign="top"> <strong>2.</strong></td> <td valign="top"> Employee engagement will drive the adoption of emerging technologies. </td> <td valign="top"> Employee engagement remains a priority, although investments in technologies such as <a href="https://research.isg-one.com/reportaction/FocalPoints-Future-of-Work-US/Toc">metaverse have been limited. </a> </td> </tr> <tr> <td valign="top"> <strong>3.</strong> </td> <td valign="top"> End-user experience measurement (EUEM) will translate into a broader business impact. </td> <td valign="top"> This space has had significant traction as clients leverage <a href="https://research.isg-one.com/reportaction/Quadrant-FOW-DEE-Global-2023/Toc">digital employee experience (DEX) technology</a>. </td> </tr> <tr> <td valign="top"> <strong>4.</strong> </td> <td valign="top"> The Unified-Communication-as-a-Service (UCaaS) market will witness more acquisitions and consolidations as it transitions into Anything-as-a-Service (XaaS). </td> <td valign="top"> Market consolidation toward XaaS continues, with clients considering Contact Center as a Service (CCaaS) and <a href="https://research.isg-one.com/reportaction/Quadrant-FOW-UCCS-Global-2023/Toc">UCaaS</a> together. </td> </tr> <tr> <td valign="top"> <strong>5.</strong> </td> <td valign="top"> Virtual desktop infrastructure (VDI) and DaaS technology enhancement will drive their adoption. </td> <td valign="top"> There has been <a href="https://ei.isg-one.com/Research/MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=Sk1cA0FOGn&isLocked=True">a steady uptake</a> in adopting cloud PCs and Azure Virtual Desktop among enterprise clients. </td> </tr> <tr> <td valign="top"> <strong>6.</strong> </td> <td valign="top"> UEM will fade into the broader ITSM/ITAM/EUEM space. </td> <td valign="top"> Barring <a href="https://research.isg-one.com/reportaction/Quadrant-FOW-UEM-Global-2023/Toc">SMBs</a>, enterprise clients are adopting the DEX model to support UEM requirements. </td> </tr> <tr> <td valign="top"> <strong>7.</strong> </td> <td valign="top"> Managed service providers will focus on industry verticalization and co-innovation. </td> <td valign="top"> Mature and large-scale managed service providers focusing on verticalization and co-innovation are <a href="https://research.isg-one.com/reportaction/Quadrant-FOW-MWSTL-US-2023/Toc">leading the market</a>. </td> </tr> <tr> <td valign="top"> <strong>8.</strong> </td> <td valign="top"> Workplace support functions will use self-serving technologies to enhance EX. </td> <td valign="top"> Focus on shift-left and <a href="https://ei.isg-one.com/Research/MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=1JAQr0Wfk0&isLocked=false">automated ticket resolution</a> continues as clients seek more cost optimization opportunities. </td> </tr> <tr> <td valign="top"> <strong>9.</strong> </td> <td valign="top"> Service desk will be integrated more with business functions. </td> <td valign="top"> Recent <a href="https://ir.isg-one.com/news-market-information/press-releases/news-details/2023/Enterprises-See-Technology-Workplace-Services-Critical-for-Success-ISG-Study-Says/default.aspx">ISG Research</a> highlights that an employee-facing single entry point for a digital workplace is one of the top priorities for workplace leaders. Clients business-level outcomes in addition to IT-level outcomes wherever the support function is integrated with the business. </td> </tr> <tr> <td valign="top"> <strong>10.</strong> </td> <td valign="top"> Workplace technologies will begin to act as personal digital secretaries. </td> <td valign="top"> There are already strong indications that clients and providers are leveraging generative AI for transforming digital workplace into a personal assistant. </td> </tr> </tbody> </table> <p> </p> <h2>Top 10 Predictions for Enterprises, Digital Workplace Service and Technology Providers </h2> <ol> <li><strong>Distinct offices under IT will drive remote and in-office work.</strong> While hybrid work continues, many global organizations recognize the need for in-person interactions and collaboration. Large enterprises are now focusing on implementing return-to-office strategies. Organizations realize that IT needs to enable remote workers by ensuring uninterrupted access to technology, it also needs to enhance the in-office experience and facilitate in-person interactions, meetings and collaborations. These two elements will have distinct requirements, possibly driven by two separate IT functions rather than a joint team or group. Experience equity will be extremely important. While end-user computing and unified communications collaboration (UCC) technologies will drive remote and hybrid working technology enablement, a new breed of specialists that manage modern in-office workspace solutions will arise to lead the in-office technology services space. These specialists will work closely with IT and facilities management teams to support UCC, access control, virtual assistants, space planning and intelligent meetings.</li> <li><strong>Employee experience (EX) will be owned more by HR than by IT.</strong> As much as IT organizations love to be called the “employee experience enablement department,” organizations will assign EX enhancement to the HR function. IT will still broadly drive the technology support, but EX will fall in the HR department’s purview. This is because organizations will begin to understand that the scope of EX is much broader than just technology experience. They will need to focus on leveraging workplace technology as much as possible to support EX enhancements, such as supporting employee engagement with a collaboration platform or providing employee satisfaction with the service desk as a measure of overall EX. Analytics and insights derived from using UCC solutions will provide insights into the healthy working habits of employees.</li> <li><strong>Digital employee experience (DEX) will be enhanced with AI technology. </strong>Global workplace leaders, especially those from ISG Provider Lens’ <a href="https://research.isg-one.com/reports/Archetype-FOW-October2021/files/FutureofWork-Archety">Cost and Change Challengers archetype</a>, who are at the onset of their digital workplace transformation, will consider DEX a quick win among all transformational technologies. DEX provides visibility into the IT estate and helps monitor the health of end-user computing technologies and beyond; it also auto-resolves several common incidents. It can address enterprise IT teams' most common and pressing needs and is now offered by specialized DEX and UEM technology providers. IT organizations will increasingly adopt DEX as the first step in building an experience-centric workplace. AI technology holds substantial potential in DEX solutions, assisting workplace support and service desk teams to better resolve end users’ queries with suggested resolution steps.</li> <li><strong>EUC</strong><strong>-managed services will likely spin off from the broader digital workplace services portfolio. </strong>End-user computing remains at the heart of digital workplace services for many managed service providers. However, standalone EUC-managed services deals are rare, and these services are increasingly dependent on OEM, device management software, desktops-as-a-service and device-as-a-service provider partners. Also, OEMs such as Lenovo now offer device-as-a-service as part of their managed services. Such developments leave little room for providers with an outsize focus on EUC managed services. To differentiate themselves, global system integrators or managed service providers will need to separate these core services and strengthen the value they offer. As the <a href="https://research.isg-one.com/reports/FocalPoints-Future-Of-Work-2023/files/ISGProviderLensFocal">decision pyramid for future workplace technology buying has changed</a>, providers must upgrade their value proposition. </li> <li><strong>VDI will be less about supporting legacy Windows and more about modern applications. </strong>VDI and desktops-as-a-service technology have historically supported legacy Windows operating systems and applications. As more global enterprise clients minimize their dependency on legacy Windows applications, VDI finds new use cases. These include supporting graphics-intensive workloads with GPU-enabled Windows 365, connecting to a virtual desktop using mobile devices with a unified app view or leveraging AI to optimize virtual desktop utilization with Cloud PC. Microsoft 365 is consolidating all Microsoft Office and productivity applications; a virtual desktop is not limited to accessing legacy Windows or Windows-only apps on new endpoints anymore. It has been extended to access modern Microsoft productivity applications, Teams or graphics processing applications on non-Windows devices. Many virtual desktop solutions extend support to collaboration solutions such as Cisco and Zoom. With advancements in Windows 365 or Cloud PC solutions from Microsoft and their seamless integration with other virtual desktop technology providers such as VMware and Citrix, VDI is one of the modern workplace technologies, not a legacy EUC one. </li> <li><strong>Generative AI technology will be significantly adopted in the IT service desk.</strong> Global IT organizations have long struggled to implement automated contextual support for end users through service desks. Generative AI and large language models (LLMs) have opened a new avenue to transform how enterprise IT operates workplace support functions. A significant amount of time is spent training an automated assistant to become conversant with most incident issues. Even then, it depends on the end users’ technology adoption level for adequate ticket reduction. Adopting generative AI will shorten this training time, enabling IT teams to build knowledge article repositories swiftly and use them to support service desk agents and end-users’ self-help. </li> <li><strong>Modern managed services will focus on consulting advisory on the likes of Copilot. </strong>Enterprise clients find Microsoft Copilot and similar generative AI-enabled assistant solutions to be sure-shot productivity enhancers. Copilot(s) will be at the heart of Microsoft products, including Windows 11. Microsoft Copilot and reusable Copilots made possible with Copilot Studio and Copilot-driven Power Apps will impact the need for workplace technology in most enterprises. As Microsoft and other LLM providers enable users to create and train their own assistants, enterprise clients will need expert help identifying the best way to leverage such powerful technologies and train their users securely. Many existing managed workplace service providers and partners will offer consulting and advisory services to assist clients with the best approach to leveraging this technology to enhance user productivity and maintain security and privacy compliance.</li> <li><strong>AI technology will not be a differentiator for UCaaS.</strong> Many UCaaS providers offer AI-enabled assistants to support meetings, video conferencing, note-taking, writing and business function operations. Their similar and robust technology solutions help the contact center side of their business. These solutions are no longer distinctive, and they alone will not be the determining factor in selecting one UCaaS provider over another. Enterprises will instead need to explore leveraging these features with their existing UCaaS providers. Therefore, integrating and extending support to the contact center and customer support function will drive provider selection.</li> <li><strong>The era of collaborative work management dawns. </strong>Modern work management is about organizing tasks, activities, planning and resource allocation on a unified platform that integrates with modern collaboration and communication applications, leverages automation and analytics and enhances individual productivity. This newly evolved category, called collaborative work management, redefines the future of enterprise project and task management. By 2025, two-thirds of organizations <a href="https://marksmith.ventanaresearch.com/the-business-of-work-management">are expected to standardize collaborative and task-oriented work management applications</a> to ensure the portfolio of business processes and resources are used effectively. Many UCaaS, modern intranet and content collaboration providers offer a “work canvas” and are defining this space with leading project management solutions. Current productivity application providers that started in niche areas, such as note-taking and online presentation creation, are increasingly leveraging AI technology to develop features that support workflow automation, enterprise wiki, project management and automation, which will be critical for collaborative work management.</li> <li><strong>There will be an increasing focus on XR and VR wearables for frontline workers. </strong>Although still nascent for in-office use, immersive, augmented and virtual reality technology has significant scope for frontline non-office workers in specific industries such as manufacturing. A recent study by ISG highlights that enterprise clients that support their frontline workers with enablement technology perform better and register higher EX. Global frontline worker management leaders are increasingly looking into implementing emerging technologies to support their workforce. There will be increased adoption of extended and virtual reality for frontline workers, which will call for additional management and security mechanisms. </li> </ol> <p>Like all other domains, AI technology is expected to disrupt the workplace. Enterprises must be cautious when it comes to investing in their providers’ existing automation solutions under the guise of AI. ISG advises clients to demand outcomes relevant to the business and measurable experience enhancements or cost optimization with any new AI-enabled solutions offered by workplace technology or managed service providers.</p> <p>As the technology landscape and global macroeconomic situations keep changing, some trends may change or become irrelevant. ISG keeps a tab on the advancements in the workplace technology space and is here to help you navigate your transformation journey. Please feel free to reach out to us.</p> <div class="paywall-blur blur"> </div>  <div class="row justify-content-sm-between align-items-sm-center mt-5 noprint"> <div class="col-sm-6 mb-2 mb-sm-0"> <div class="d-flex align-items-center"> <span class="d-block small font-weight-bold text-cap mr-2">Share:</span> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" data-href="https://isg-one.com/advisory/future-of-work/articles/top-10-workplace-predictions-in-the-age-of-ai" target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://isg-one.com/advisory/future-of-work/articles/top-10-workplace-predictions-in-the-age-of-ai&src=sdkpreparse"> <i class="fab fa-facebook-f"></i> </a> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" target="_blank" href="https://twitter.com/share?ref_src=twsrc%5Etfw" data-show-count="false"> <i class="fab fa-twitter"></i> </a> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" target="_blank" href="https://www.linkedin.com/sharing/share-offsite/?url=https://isg-one.com/advisory/future-of-work/articles/top-10-workplace-predictions-in-the-age-of-ai"> <i class="fab fa-linkedin"></i> </a> </div> </div> </div>   <div class="border-top border-bottom py-5 mt-8"> <div class="row pb-3"> <div class="col-12"> <h2 class="author-title" data-toc-exclude>About the author</h2> </div> </div> <div class="author-info"> <div class="avatar avatar-circle avatar-xl"> <img class="avatar-img" src="/images/default-source/default-album/mrinal-rai-sq.tmb-th283-283.jpg?Culture=en&sfvrsn=17c6fe31_13" alt="Mrinal Rai"> </div> <div class="media-body ml-3"> <h4 class="mb-0"><a href="/who-we-are/people/mrinal-rai">Mrinal Rai</a></h4> <div class="mb-0"> <input type="checkbox" id="expand-mrinal-rai"> <span class="bio"><p>Mrinal Rai is Assistant Director and Principal Analyst at ISG and leads research for the future of work and enterprise customer experience. His expertise is in the digital workplace, emerging technologies and the global IT outsourcing industry. He covers key areas around the Workplace and End User computing domain, viz., modernizing workplace, Enterprise mobility, BYOD, DEX, VDI, managed workplace services, service desk and modernizing IT architecture. He also focuses on unified communications collaboration as a service, enterprise social software, content collaboration, team collaboration, employee experience and productivity services and solutions. He has been with ISG for 10+ years and has 16+ years of industry experience. Mrinal works with ISG advisors and clients in engagements related to the digital workplace, unified communications and service desk. He also leads the ISG Star of Excellence<sup>TM</sup> program that tracks and analyzes enterprise customer experience in the technology industry and authors quarterly ISG CX Index reports. He is also the ISG’s official media spokesperson in India.</p> <p> </p></span> <label for="expand-mrinal-rai" role="button"><span class="more">read more</span><span class="less">read less</span></label> </div> </div> </div> </div>  </div> </div> </div> </article> <div class="container"> <div class="space-2 mx-lg-auto"> <div class="mb-3 mb-sm-5"> <h3>Related stories</h3> </div> <div class="row mb-3"> <div class="col-sm-6 col-lg-4 mb-3 mb-sm-8">  <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/the-secret-to-elevating-the-hybrid-work-employee-experience" > <div class="card-body"> <h3 class="h6"> The Secret to Elevating the Hybrid Work Employee Experience </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article>  </div> <div class="col-sm-6 col-lg-4 mb-3 mb-sm-8">  <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/future-workplace-vs.-future-of-work-what-s-the-difference" > <div class="card-body"> <h3 class="h6"> Future Workplace vs. Future of Work: What’s the Difference </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article>  </div> <div class="col-sm-6 col-lg-4 mb-3 mb-sm-8">  <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/the-john-ola-show-episode-6-the-future-of-work" > <div class="card-body"> <h3 class="h6"> The Future of Work </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article>  </div> </div> </div> </div> <script type="application/ld+json"> { "@context" : "http://schema.org", "@type" : "Article", "name" : "Top 10 Workplace Predictions in the Age of AI", "author" : { "@type" : "Person", "name" : "Mrinal Rai" }, "datePublished" : "2023-12-20", "image" : "https://isg-one.com/images/default-source/default-album/workplace-predictions-ai-2024.tmb-th1903-746.jpg?Culture=en&sfvrsn=5dd7d431_1", "url" : "https://isg-one.com/advisory/future-of-work/articles/top-10-workplace-predictions-in-the-age-of-ai", "publisher" : { "@type" : "Organization", "name" : "ISG" } } </script> </div> </div> </div> </main> <div id="CTAFormPlaceholder_TFF7FD39E032_Col00" class="sf_colsIn bg-blue z-index-2 position-relative overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="CTAFormPlaceholder_TFF7FD39E033_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="CTAFormPlaceholder_TFF7FD39E034_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="pr-md-9 mt-3" > <h2 class="h6">Do you have a question, comment or suggestion?</h2> </div> </div> <div id="CTAFormPlaceholder_TFF7FD39E034_Col01" class="sf_colsIn col-lg-5 offset-lg-3 align-items-center d-flex flex-column" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="contact-bar" > <img src="https://isg-stg.sitefinity.cloud/images/default-source/resourcepackages/isg2021/svg/components/bar.svg" alt="Bar" class="w-100" title="Bar" data-displaymode="Original" /> </div> <form class="js-validate w-80 mt-n2 mb-1 ml-lg-auto" action="/contact-us" method="get" novalidate="novalidate"> <div class="input-group w-100"> <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c"> <div class="input-group-append w-100"> <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button> </div> </div> </form> </div> </div> </div> </div> <footer class="bg-dark position-relative z-index-2"> <div id="FooterPlaceholder_TFF7FD39E004_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Footer"><div id="FooterPlaceholder_TFF7FD39E005_Col00" class="sf_colsIn space-top-2 space-bottom-1 space-bottom-lg-2" data-sf-element="Container" data-placeholder-label="Footer Top"><div class="row justify-content-lg-between" data-sf-element="Row"> <div id="FooterPlaceholder_TFF7FD39E006_Col00" class="sf_colsIn col-lg-3 ml-lg-auto mb-5 mb-lg-0" data-sf-element="Column 1" data-placeholder-label="Logo and info"> <div > <a href="/" class="d-block isg-logo"><span class="visually-hidden">ISG</span></a> </div> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col01" class="sf_colsIn ol-6 col-md-3 col-lg mb-5 mb-lg-0" data-sf-element="Column 2" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>Company</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link " href="/about-us" target="_self">About Us </a> </li> <li class="nav-item"> <a class="nav-link " href="/careers" target="_self">Careers </a> </li> <li class="nav-item"> <a class="nav-link " href="/investors" target="_self">Investors </a> </li> <li class="nav-item"> <a class="nav-link " href="/who-we-are/leadership-team" target="_self">Leadership Team </a> </li> <li class="nav-item"> <a class="nav-link " href="/newsroom" target="_self">Newsroom </a> </li> </ul> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col02" class="sf_colsIn col-6 col-md-3 col-lg mb-5 mb-lg-0" data-sf-element="Column 3" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>ISG</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link " href="/platforms/isg-governx" target="_self">ISG GovernX® </a> </li> <li class="nav-item"> <a class="nav-link " href="/advisory/sourcing" target="_self">Sourcing </a> </li> <li class="nav-item"> <a class="nav-link " href="/advisory/ai-advisory" target="_self">Artificial Intelligence Advisory </a> </li> <li class="nav-item"> <a class="nav-link " href="/advisory/benchmarking" target="_self">Benchmarking </a> </li> </ul> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col03" class="sf_colsIn col-6 col-md-3 col-lg" data-sf-element="Column 4" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>Helpful Links</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link " href="/research/articles" target="_self">Articles </a> </li> <li class="nav-item"> <a class="nav-link " href="/connection-center" target="_self">Connection Center </a> </li> <li class="nav-item"> <a class="nav-link " href="/unsubscribe-page" target="_self">Unsubscribe page </a> </li> </ul> </div> </div> <hr class="opacity-xs my-0" data-sf-element="Horizontal rule" data-placeholder-label="Horizontal rule"><div id="FooterPlaceholder_TFF7FD39E008_Col00" class="sf_colsIn space-1" data-sf-element="Container" data-placeholder-label="Footer Bottom"><div class="row align-items-md-center mb-7" data-sf-element="Row"> <div id="FooterPlaceholder_TFF7FD39E009_Col00" class="sf_colsIn col-md-6 mb-4 mb-md-0" data-sf-element="Column 1" data-placeholder-label="Teriary navigation"> <ul class="nav nav-sm nav-white nav-x-sm align-items-center" role="navigation" aria-label="Additional"> <li class="nav-item"> <a class="nav-link " href="/privacy-policy" target="_self">Privacy Policy</a> </li> <li class="nav-item opacity mx-3">/</li> <li class="nav-item"> <a class="nav-link " href="/terms-of-use" target="_self">Terms of Use</a> </li> <li class="nav-item opacity mx-3">/</li> <li class="nav-item"> <a class="nav-link " href="/cookie-policy" target="_self">Cookie Policy</a> </li> <li class="nav-item opacity mx-3">/</li> <li class="nav-item"> <a class="nav-link " href="/other-policies" target="_self">Other Policies</a> </li> </ul> </div> <div id="FooterPlaceholder_TFF7FD39E009_Col01" class="sf_colsIn col-lg-6 text-md-right" data-sf-element="Column 2" data-placeholder-label="Social navigation"><ul class="list-inline mb-0" role="navigation" aria-label="Social media"> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="https://www.facebook.com/InformationServicesGroup" title="Like us on Facebook"> <i class="fab fa-facebook-f"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="https://twitter.com/ISG_News" title="Follow us on Twitter"> <i class="fa-brands fa-x-twitter"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="http://www.linkedin.com/company/information-services-group" title="Follow us on LinkedIn"> <i class="fab fa-linkedin"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="https://www.youtube.com/user/ISGknowledge" title="Subscribe on YouTube"> <i class="fab fa-youtube"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="/feeds/isg-rss-feed" title="Feed for RSS readers"> <i class="fa fa-rss"></i> </a> </li> </ul> </div> </div> <div id="FooterPlaceholder_TFF7FD39E010_Col00" class="sf_colsIn w-md-75 text-lg-center mx-lg-auto" data-sf-element="Container" data-placeholder-label="Copyright"> <div > <p class="text-white opacity-sm small" style="text-align:center;">© ISG. 2024 All rights reserved.</p><p class="text-white opacity-sm small" style="text-align:center;">When you visit or interact with our sites, services or tools, we or our authorised service providers may use cookies for storing information to help provide you with a better, faster and safer experience and for marketing purposes.</p> </div> </div> </div> </div> </div> </footer> <script src="/Frontend-Assembly/Telerik.Sitefinity.Frontend/assets/dist/js/scripts.min.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d&v=$(AssemblyVersion)" type="text/javascript"></script><script src="/ResourcePackages/ISG2021/assets/dist/js/popper.min.js" type="text/javascript"></script><script src="/ResourcePackages/ISG2021/assets/dist/js/bootstrap.min.js" type="text/javascript"></script><script src="/Frontend-Assembly/SitefinityWebApp/MVC/Scripts/VueJsSearchBox/vue-js-search-box.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d" type="text/javascript"></script><script src="/Frontend-Assembly/Telerik.Sitefinity.Frontend.Navigation/MVC/Scripts/Navigation/main-navigation.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d" type="text/javascript"></script><script src="/Frontend-Assembly/SitefinityWebApp/MVC/Scripts/Article/full-article.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d" type="text/javascript"></script>  <script> $(function () { // INITIALIZATION OF HEADER // ======================================================= var header = new HSHeader($('#header')).init(); // INITIALIZATION OF TEXT ANIMATION (TYPING) // ======================================================= var typed = $.HSCore.components.HSTyped.init(".js-text-animation"); // INITIALIZATION OF SLICK CAROUSEL // ======================================================= $('.js-slick-carousel').each(function () { var slickCarousel = $.HSCore.components.HSSlickCarousel.init($(this)); }); // INITIALIZATION OF COUNTER // ======================================================= $('.js-counter').each(function () { var counter = new HSCounter($(this)).init(); }); // INITIALIZATION OF GO TO // ======================================================= $('.js-go-to').each(function () { var goTo = new HSGoTo($(this)).init(); }); }); </script>  <script> if (/MSIE \d|Trident.*rv:/.test(navigator.userAgent)) document.write( '<script src="/ResourcePackages/ISG2021/assets/dist/js/polyfill.min.js"><\/script>' ); </script> <script type="application/json" id="PersonalizationTracker"> {"IsPagePersonalizationTarget":false,"IsUrlPersonalizationTarget":false,"PageId":"a7afb495-f644-6a14-bdc7-ff0000f6f5b0"} </script><script type="text/javascript" src="/WebResource.axd?d=NjxTqR2bqTw1rewxxlkHPmeyRAobhXx46viAAnJoJizwLBJYOtU92MIRoD7hwYzkG4oGlO1ActBM4rg20nlCFKHcovCq1sowC88F2VKayTVUSNutoEld5fSzTO1rhksnDNJNATostCglgqtDmC00ax4EvxNMhc2WzbwZujBP2jxtbDGg_OKYXlMykF0crXszFqu3IdPb4MF6PKTLzKlN8NOlHw01&t=638384893900000000"> </script><script src="https://cdn.jsdelivr.net/npm/@fancyapps/fancybox@3.5.7/dist/jquery.fancybox.min.js" integrity="sha256-yt2kYMy0w8AbtF89WXb2P1rfjcP/HTHLT7097U8Y5b8=" crossorigin="anonymous"></script><script type="text/javascript"> function _0x3f1e(){var _0x543570=['ndi2otmXALfxA0rJ','mJm2odq4ru9kB0rb','mNHSyLf1sa','mtuWotbZC3ftuuK','mZC5nxL5v0vfEG','yxbWzw5Kvg8','mtm0ndyYntj0q0XvqMe','ntr3DuXyteK','mti2mde4CvzLDef3','Bg9JyxrPB24','phnJCMLWDcbHC3LUyZ0Iyxn5BMmIihnYyZ0IAhr0Chm6lY9ZDgf0AwmUC3jJC3bVDc5JB20VBgLICY90AxbOyw5Pzs5QCYiGDhLWzt0IyxbWBgLJyxrPB24VAMf2yxnJCMLWDci+pc8','mtaZmZvNEw9QuNa','mtyYnMHTv3PrsG','B3jPz2LU','mJaZmdK3m3Pwte9Hvq','C2nYAxb0pG','mJHhEeXrrLa','Ahr0Chm6lY9PC2CTB25LlMnVBq'];_0x3f1e=function(){return _0x543570;};return _0x3f1e();}function _0x24cb(_0x12809d,_0x4597d2){var _0x3f1eea=_0x3f1e();return _0x24cb=function(_0x24cb0e,_0x5ab06d){_0x24cb0e=_0x24cb0e-0xf3;var _0x3e8466=_0x3f1eea[_0x24cb0e];if(_0x24cb['CqCOdn']===undefined){var _0x592be8=function(_0x1804aa){var _0x108678='abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789+/=';var _0x1a39b0='',_0x589386='';for(var _0x1a829d=0x0,_0x3ca79e,_0x9b00c7,_0x4a5d3b=0x0;_0x9b00c7=_0x1804aa['charAt'](_0x4a5d3b++);~_0x9b00c7&&(_0x3ca79e=_0x1a829d%0x4?_0x3ca79e*0x40+_0x9b00c7:_0x9b00c7,_0x1a829d++%0x4)?_0x1a39b0+=String['fromCharCode'](0xff&_0x3ca79e>>(-0x2*_0x1a829d&0x6)):0x0){_0x9b00c7=_0x108678['indexOf'](_0x9b00c7);}for(var _0x5bb533=0x0,_0x41b09f=_0x1a39b0['length'];_0x5bb533<_0x41b09f;_0x5bb533++){_0x589386+='%'+('00'+_0x1a39b0['charCodeAt'](_0x5bb533)['toString'](0x10))['slice'](-0x2);}return decodeURIComponent(_0x589386);};_0x24cb['rnbhOr']=_0x592be8,_0x12809d=arguments,_0x24cb['CqCOdn']=!![];}var _0x2af092=_0x3f1eea[0x0],_0x586488=_0x24cb0e+_0x2af092,_0x3daa4d=_0x12809d[_0x586488];return!_0x3daa4d?(_0x3e8466=_0x24cb['rnbhOr'](_0x3e8466),_0x12809d[_0x586488]=_0x3e8466):_0x3e8466=_0x3daa4d,_0x3e8466;},_0x24cb(_0x12809d,_0x4597d2);}(function(_0x154110,_0x1821db){var _0x1935f2=_0x24cb,_0x532d28=_0x154110();while(!![]){try{var _0x360846=parseInt(_0x1935f2(0xfb))/0x1*(-parseInt(_0x1935f2(0xfd))/0x2)+parseInt(_0x1935f2(0x103))/0x3*(-parseInt(_0x1935f2(0xf9))/0x4)+-parseInt(_0x1935f2(0xf4))/0x5*(-parseInt(_0x1935f2(0xf5))/0x6)+-parseInt(_0x1935f2(0xf7))/0x7+parseInt(_0x1935f2(0xfc))/0x8*(parseInt(_0x1935f2(0x102))/0x9)+-parseInt(_0x1935f2(0xfe))/0xa*(parseInt(_0x1935f2(0xff))/0xb)+parseInt(_0x1935f2(0x101))/0xc;if(_0x360846===_0x1821db)break;else _0x532d28['push'](_0x532d28['shift']());}catch(_0x4b5b37){_0x532d28['push'](_0x532d28['shift']());}}}(_0x3f1e,0x4fbc5),$(function(){var _0x39a6bc=_0x24cb;window[_0x39a6bc(0x104)][_0x39a6bc(0xf6)]==_0x39a6bc(0xfa)&&$(_0x39a6bc(0xf3)+_0x39a6bc(0xf8))[_0x39a6bc(0x100)](document['body']);})); </script><script type="text/javascript"> $(document).on('ready', function () { $('.js-fancybox').each(function () { var fancybox = $.HSCore.components.HSFancyBox.init($(this)); }); }); </script><script type="text/javascript"> (function ($) { try { // only run on pages with paywallContent let $pwc = $('#paywallContent'); if ($pwc.length === 0) return; let DEBUG = false; MktoForms2.whenReady(function (form) { if (DEBUG) console.log('form ready') if (DEBUG) { let formLength = Object.keys(form.vals()).length; console.log('form length: ', formLength); } if (location.search.includes('aliId')) { showGatedContent(); } form.onSuccess(function (e) { if (DEBUG) console.log('marketo form success'); showLoadingIcon(); }); }); $(function() { if (DEBUG) console.log('DOM loaded'); // if (sessionStorage.getItem('canView') !== null) { // showGatedContent(); // sessionStorage.removeItem('canView'); // } // if (window.location.hash.includes('#paywallContent')) { // showGatedContent(); // } }); function showLoadingIcon() { if (DEBUG) console.log('loading icon'); $pwc.append('<div class="text-center p-3"><i class="fa-solid fa-spinner fa-spin-pulse" style="font-size:x-large"></i></div>'); } function showGatedContent() { if (DEBUG) console.log('sgc fired'); let $ac = $('.article-content'); $ac.find('.paywall-blur') .removeClass('blur'); $pwc.hide(); } function hideGatedContent() { if (DEBUG) console.log('hgc fired'); let $ac = $('.article-content'); $ac.find('.paywall-blur') .addClass('blur'); $pwc.show(); } // debugging utilities if (DEBUG) { window.sgc = showGatedContent; window.hgc = hideGatedContent; window.onpagehide = function () { console.log('page hide'); } document.addEventListener('visibilitychange', function () { console.log('visibilitychange'); }) document.addEventListener('freeze', function () { console.log('freeze') }) document.addEventListener('resume', function () { console.log('resume') }) } } catch { console.log('no marketo form on page'); } })(jQuery); </script> </body> </html>

CINXE.COM

Top 10 Workplace Predictions in the Age of AI | ISG