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d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="https://help.studapart.com/fr/collections/83850-a-propos-de-studapart" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">À propos de Studapart</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><div class="text-body-secondary-color">Comment contacter le service client de Studapart ?</div></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">Comment contacter le service client de Studapart ?</header></div><div class="avatar"><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"> <!-- -->Mis à jour il y a plus de 8 mois</span></div></div></div></div><div class="jsx-ef86202475c6562f flex-col"><div class="jsx-ef86202475c6562f mb-7 ml-0 text-md max-messenger:mb-6 lg:hidden"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary 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class="jsx-27f84a20f81f6ce9 hidden my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_51a5a0f716" href="#h_51a5a0f716" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_cc9b1c13e9" href="#h_cc9b1c13e9" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_2ac701dbb6" href="#h_2ac701dbb6" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Chez Studapart, l’engagement envers nos utilisateurs est une priorité et se reflète dans notre service client dédié. Vous bénéficiez d’un suivi et d’un accompagnement personnalisé à chaque étape de votre parcours 😉</p></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_51a5a0f716">Contacter notre support directement via le chat Studapart</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Le Chat Studapart est le moyen privilégié pour traiter vos demandes, sur l'ensemble des sujets. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_5c841c0022"><b>Pour y accéder, rien de plus simple</b> : </h3></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>cliquez sur la bulle verte en bas à droite de l'écran</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>cliquez sur "envoyer un message" </p></div></li></ol></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_cc9b1c13e9">1. Laissez vous guider par notre Chatbot </h2></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_8446e7e4b8">🏁 Une réponse dans un temps record </h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Depuis Novembre 2023 nous avons lancé notre chatbot Studapart pour vous répondre à <b>toutes vos questions</b>. Avec une réponse instantanée, il résout vos préoccupations dans un temps record ! </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_a11954f0d8">🤩 Des clients satisfaits </h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Il a été soigneusement entraîné pour répondre à une variété de requêtes et garantit une expérience utilisateur optimale. Déjà plus de 40% des questions résolues avec une <b>satisfaction de plus de 80%</b>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>✅ La réponse du chatbot vous convient, nous en sommes ravis<i> !</i></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>❌ Si la réponse ne vous convient pas, ou que votre situation nécessite un contact humain, on prend contact avec vous en moins de 48h😊</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_2ac701dbb6">2. Rentrez en contact avec nos conseillers si besoin 💁♀️ </h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Aujourd'hui c'est plus de <b>30 personnes</b> qui répondent quotidiennement à vos demandes et vous accompagnent en cas de besoin. Si les réponses fournies par notre chatbot ne vous conviennent pas, il vous mettra en relation directe avec l'un de nos conseillers. Ce processus nous permet de traiter au mieux votre cas et de vous apporter une solution qualifiée <i>! </i> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p></p></div><div class="intercom-interblocks-subheading3 intercom-interblocks-align-left"><h3 id="h_d83469d12a">Disponibilité de l'équipe</h3></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Notre équipe est disponible<b> 6 j/7</b> de <b>9h à 17h</b> pour répondre à toutes vos questions. N'hésitez pas à contacter notre service client avant, pendant ou après votre réservation via notre chatbot ou <a href="https://wa.me/message/KWEYZDPANNAYH1" rel="nofollow noopener noreferrer" target="_blank">WhatsApp</a>. Notre équipe est là pour vous 😉 <i>!</i></p></div><section class="jsx-62724fba150252e0 related_articles my-6"><hr class="jsx-62724fba150252e0 my-6 sm:my-8"/><div class="jsx-62724fba150252e0 mb-3 text-xl font-bold">Articles connexes</div><section class="flex flex-col rounded-card border border-solid border-card-border bg-card-bg p-2 sm:p-3"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="https://help.studapart.com/fr/articles/5214405-comment-fonctionne-studapart" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Comment fonctionne Studapart ?</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" 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