Cloud Services Due Diligence Checklist

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data-automation-test-id="headingColor-layout-container-uidf9c2"> .heading-bg-color-layout-container-uidf9c2{ background-color: !important; } </style> <div class="container" id="layout-container-uidf9c2" data-componentname="layout-container-uidf9c2"> <div class="heading aem-GridColumn aem-GridColumn--default--12" data-component-id="9b992e252846bf14b532f40bd58c2fbf" oc-component-name="heading"> <section data-oc="oc1808" id="heading-oc1808"> <h1 class="mt-3 mb-n4 text-center ">Cloud Services Due Diligence Checklist</h1> </section> </div> <div class="areaheading mb-3 aem-GridColumn aem-GridColumn--default--12" data-component-id="54a8759731545a237e6d9c861d7dd0a3" oc-component-name="areaheading"> <section data-oc="oc42a1" id="areaheading-uid60ab"> <div class=" text-md-center depth-none area-heading rounded"> <div class="row py-4 justify-content-center "> <div class="col-12 col-md-8 mx-auto"> </div> <div class="col-12 col-md-8 col-xl-6 mx-auto"> <script 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<section data-mount="m365-feature" data-image-first="false" data-oc="occcc6" id="feature-uidf51f"> <div class="card mx-ng mx-md-0 "> <div class="row no-gutters bg-light material-surface justify-content-center"> <div class="d-flex col-md"> <div class="card-body p-4 p-md-5"> <div class="mb-0 "> </div> <h2 class=" ">How to use the checklist</h2> <div class="mb-3 "> <div data-oc-token-text> <p>Microsoft created the Cloud Services Due Diligence Checklist, instructions, and worksheet to meet business needs with a standardized approach.</p> </div> </div> <div class=" link-group "><a data-bi-cn="Download instructions" data-bi-ecn="Download instructions" data-bi-ct="cta" data-bi-pa="body" data-bi-bhvr="0" data-bi-tags="{"BiLinkName":"Downloadinstructions"}" class="cta text-primary font-weight-semibold " role=" " data-target="https://go.microsoft.com/fwlink/p/?LinkID=2049820&clcid=0x409&culture=en-us&country=us" aria-label="Download the Cloud Services Due Diligence Checklist instructions." 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href="/etc.clientlibs/onecloud/components/content/image/v1/image/clientlibs.min.ACSHASH4402231c6c651d105bb28a0781aa644e.css" type="text/css"><picture> <source media="(min-width: 1400px)" data-srcset="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/image_KM1_How-to-use-the-checklist_2250x1530_RE2TxGx:VP5-800x450?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=85"> <source media="(min-width: 1084px)" data-srcset="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/image_KM1_How-to-use-the-checklist_2250x1530_RE2TxGx:VP4-630x449?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=85"> <source media="(min-width: 860px)" data-srcset="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/image_KM1_How-to-use-the-checklist_2250x1530_RE2TxGx:VP3-530x397?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=85"> <source media="(min-width: 540px)" 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space talking and pointing while one holds a Surface in tablet mode" data-srcset="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/image_KM2_Formalized-service-specifications2250x1530_RE2Tv6a:VP1-539x349?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=85" data-src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/image_KM2_Formalized-service-specifications2250x1530_RE2Tv6a:VP1-539x349?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=85"> </picture> </div> <div class="d-flex col-md"> <div class="card-body p-4 p-md-5"> <div class="mb-0 "> </div> <div> <section> </section> </div> <h2 class=" ">Formalized service specifications</h2> <div class="mb-3 "> <div data-oc-token-text> <p>Once you know your objectives and requirements you can create formalized service specifications to address the business needs cloud service providers require to build an appropriate response.</p> </div> </div> <div class="text-center text-md-left"> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> <div class="layout-container responsivegrid mt-3 py-7 aem-GridColumn aem-GridColumn--default--12" data-component-id="51e927945f39700e952adb9bd3dc97e7"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 grid-image-layout-container-uidce4f heading-bg-color-layout-container-uidce4f" data-automation-test-id="layout-container-uidce4f"> <style data-automation-test-id="headingColor-layout-container-uidce4f"> .heading-bg-color-layout-container-uidce4f{ background-color: !important; } </style> <div class="container" id="layout-container-uidce4f" data-componentname="layout-container-uidce4f"> <div class="heading aem-GridColumn aem-GridColumn--default--12" data-component-id="9b992e252846bf14b532f40bd58c2fbf" oc-component-name="heading"> <section data-oc="ocb344" id="checklist"> <h2 class="mb-5 mt-5 mt-n1 ">How the checklist helps organizations exercise due diligence</h2> </section> </div> <div class="richtext text aem-GridColumn aem-GridColumn--default--12" data-component-id="aca330e78c05fd9ffbcf8222be356f7b"> <div class="cmp-text text-break" data-automation-test-id="RichTextV1Div-richtext-uid994a"> <blockquote style="text-align: left;"> The checklist promotes a thoroughly vetted move to the cloud, provides structured guidance, and a consistent, repeatable approach for choosing a cloud service provider.  </blockquote> <blockquote> Cloud adoption is no longer simply a technology decision. Because checklist requirements touch on every aspect of an organization, they serve to convene all key internal decision-makers鈥攖he CIO and CISO as well as legal, risk management, procurement, and compliance professionals. This will increase the efficiency of the decision-making process and ground decisions in sound reasoning, thereby reducing the likelihood of unforeseen roadblocks to adoption. In the case of Convergent Computing, a San Francisco-based IT consulting firm, they used the checklist to bring consensus to an otherwise chaotic decision process and reduced the decision cycle from a <a href="https://translate.google.com/website?sl=pl&tl=de&hl=en-GB&u=https://go.microsoft.com/fwlink/p/?linkid%3D2049940" class="ms-rte-link" target="_blank" aria-label="six-month process down to six weeks - Download Cloud decisions simplified with comprehensive checklist pdf">six-month process down to six weeks</a>.  </blockquote> <blockquote> Learn how the Cloud Services Due Diligence Checklist helps protect you.  </blockquote> <blockquote> <a aria-label="Download how the checklist helps protect organizations." href="https://translate.google.com/website?sl=pl&tl=de&hl=en-GB&u=https://go.microsoft.com/fwlink/p/?linkid%3D2049920" class="ms-rte-link" target="_blank">Download how the checklist helps protect organizations ></a> </blockquote> </div> </div> </div> </div> </div> <div class="layout-container responsivegrid mt-2 pb-6 pt-7 material-surface aem-GridColumn aem-GridColumn--default--12" data-component-id="51e927945f39700e952adb9bd3dc97e7"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 grid-image-layout-container-uidc46a heading-bg-color-layout-container-uidc46a" data-automation-test-id="layout-container-uidc46a"> <style data-automation-test-id="headingColor-layout-container-uidc46a"> .heading-bg-color-layout-container-uidc46a{ background-color: !important; } </style> <div class="container" id="layout-container-uidc46a" data-componentname="layout-container-uidc46a"> <div class="heading aem-GridColumn aem-GridColumn--default--12" data-component-id="9b992e252846bf14b532f40bd58c2fbf" oc-component-name="heading"> <section data-oc="oc5e93" id="heading-oc5e93"> <h2 class="mt-3 mb-4 text-center ">The checklist provides</h2> </section> </div> <div class="content-card-list aem-GridColumn aem-GridColumn--default--12" data-component-id="105a879b073976e6fcf80d896ff465cf" oc-component-name="content-card-list"> <section> <div class="row row-cols-1 row-cols-sm-2 row-cols-lg-4" data-oc="oceea1" id="content-card-list-oceea1"> <div class="col mb-5 mb-lg-0"> <div class="card h-100 text-center" data-oc="oca34e" id="content-card-vertical-oca34e"> <div class="card-body pt-3"> <h3 class="h5">Key topics for decision makers</h3> <div data-oc-token-text> <p>Highlights key discussion topics for decision-makers at the beginning of the cloud adoption process.</p> </div> </div> <div class="card-footer pt-3 pb-4"> </div> </div> </div> <div class="col mb-5 mb-lg-0"> <div class="card h-100 text-center" data-oc="occ5b8" id="content-card-vertical-occ5b8"> <div class="card-body pt-3"> <h3 class="h5">Support thorough business discussions</h3> <div data-oc-token-text> <p>The checklist provides support thorough business discussions about regulations and objectives.</p> </div> </div> <div class="card-footer pt-3 pb-4"> </div> </div> </div> <div class="col mb-5 mb-sm-0"> <div class="card h-100 text-center" data-oc="oc1eab" id="content-card-vertical-oc1eab"> <div class="card-body pt-3"> <h3 class="h5">Help identifying potential issues</h3> <div data-oc-token-text> <p>The checklist helps organizations identify any potential issues that could affect a cloud project.</p> </div> </div> <div class="card-footer pt-3 pb-4"> </div> </div> </div> <div class="col "> <div class="card h-100 text-center" data-oc="oc58ee" id="content-card-vertical-oc58ee"> <div class="card-body pt-3"> <h3 class="h5">Consistent questions</h3> <div data-oc-token-text> <p>Consistent questions for every cloud service provider to simplify comparing different offerings.</p> </div> </div> <div class="card-footer pt-3 pb-4"> </div> </div> </div> </div> </section> </div> </div> </div> </div> <div class="layout-container responsivegrid pt-7 aem-GridColumn aem-GridColumn--default--12" data-component-id="51e927945f39700e952adb9bd3dc97e7"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 grid-image-layout-container-uid7244 heading-bg-color-layout-container-uid7244" data-automation-test-id="layout-container-uid7244"> <style data-automation-test-id="headingColor-layout-container-uid7244"> .heading-bg-color-layout-container-uid7244{ background-color: !important; } </style> <div class="container" id="layout-container-uid7244" data-componentname="layout-container-uid7244"> <div class="heading aem-GridColumn aem-GridColumn--default--12" data-component-id="9b992e252846bf14b532f40bd58c2fbf" oc-component-name="heading"> <section data-oc="ocba7e" id="Forrester-research"> <h2 class="mb-5 mt-3 text-center ">Forrester Research study results</h2> </section> </div> </div> </div> </div> <div class="content-card-vertical aem-GridColumn--default--none aem-GridColumn--offset--xs--0 aem-GridColumn aem-GridColumn--xs--none aem-GridColumn--default--6 aem-GridColumn--offset--default--0 aem-GridColumn--xs--12" 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aem-Grid--default--12 grid-image-layout-container-uid8e9b heading-bg-color-layout-container-uid8e9b" data-automation-test-id="layout-container-uid8e9b"> <style data-automation-test-id="headingColor-layout-container-uid8e9b"> .heading-bg-color-layout-container-uid8e9b{ background-color: !important; } </style> <div class="container" id="layout-container-uid8e9b" data-componentname="layout-container-uid8e9b"> <div class="richtext text aem-GridColumn aem-GridColumn--default--12" data-component-id="aca330e78c05fd9ffbcf8222be356f7b"> <div class="cmp-text text-break" data-automation-test-id="RichTextV1Div-richtext-uid03fc"> <h2>Why Microsoft created the Cloud Services Due Diligence Checklist</h2> <p>Microsoft developed the Cloud Services Due Diligence Checklist to help organizations exercise due diligence as they consider a move to the cloud. It provides a structure for any size and type of organization鈥攆rom private businesses to public sector organizations including all levels of government and nonprofits鈥攖o identify their own performance, service, data management, and governance objectives and requirements. This assessment allows them to better compare the offerings of different cloud service providers and ultimately form the basis for a cloud service agreement.</p> <p>The checklist provides a framework that aligns clause by clause with a new international standard for cloud service agreements, ISO/IEC 19086. This standard offers a unified set of considerations for organizations to help them make decisions about cloud adoption, as well as create a common ground for comparing cloud service offerings.</p> <p>Microsoft has been an active member of the panel of experts that developed this standard over a three-year period. The checklist distills the standard鈥檚 37 pages into a simpler, two-page document that organizations can use to negotiate a cloud service agreement that meets their business objectives. Because the checklist is grounded in the new standard, it鈥檚 service- and provider-neutral, applying to any organization requiring cloud services and any cloud service provider.</p> <p><a aria-label="View the ISO/IEC 19086-1 standard" href="https://translate.google.com/website?sl=pl&tl=de&hl=en-GB&u=https://go.microsoft.com/fwlink/p/?linkid%3D2049926" class="ms-rte-link" target="_blank">View the ISO/IEC 19086-1 standard ></a></p> </div> </div> </div> </div> </div> <div class="layout-container responsivegrid my-7 aem-GridColumn aem-GridColumn--default--12" data-component-id="51e927945f39700e952adb9bd3dc97e7"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 grid-image-layout-container-uid123c heading-bg-color-layout-container-uid123c" data-automation-test-id="layout-container-uid123c"> <style data-automation-test-id="headingColor-layout-container-uid123c"> .heading-bg-color-layout-container-uid123c{ background-color: !important; } </style> <div class="container" id="layout-container-uid123c" data-componentname="layout-container-uid123c"> <div class="divider-component aem-GridColumn aem-GridColumn--default--12" data-component-id="596e5fa739d15607c6adc6715f1e064e"> <div class="divider border-neutral-200"></div> </div> </div> </div> </div> <div class="layout-container responsivegrid mb-7 mt-3 aem-GridColumn aem-GridColumn--default--12" data-component-id="51e927945f39700e952adb9bd3dc97e7"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 grid-image-layout-container-uidc100 heading-bg-color-layout-container-uidc100" data-automation-test-id="layout-container-uidc100"> <style data-automation-test-id="headingColor-layout-container-uidc100"> .heading-bg-color-layout-container-uidc100{ background-color: !important; } </style> <div class="container" id="layout-container-uidc100" data-componentname="layout-container-uidc100"> <div class="richtext text aem-GridColumn aem-GridColumn--default--12" data-component-id="aca330e78c05fd9ffbcf8222be356f7b"> <div class="cmp-text text-break" data-automation-test-id="RichTextV1Div-richtext-uid16f0"> <h2>Microsoft and ISO/IEC 19086-1:2016 cloud service level agreement framework</h2> <p>Microsoft was one of many organizations that participated in the multiyear development of the ISO/IEC 19086-1 standard. Based on our involvement, we created the Cloud Services Due Diligence Checklist. Organizations can use the checklist to systematically consider requirements for cloud projects and structure cloud-service agreements and SLAs that meet business objectives. Because the checklist is grounded in the new standard, it is service- and provider-neutral and applies to any organization requiring cloud services and any service provider offering them.</p> </div> </div> </div> </div> </div> <div class="layout-container responsivegrid aem-GridColumn aem-GridColumn--default--12" data-component-id="51e927945f39700e952adb9bd3dc97e7"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 grid-image-layout-container-uidd17f heading-bg-color-layout-container-uidd17f" data-automation-test-id="layout-container-uidd17f"> <style data-automation-test-id="headingColor-layout-container-uidd17f"> .heading-bg-color-layout-container-uidd17f{ background-color: !important; } </style> <div class="container" id="layout-container-uidd17f" data-componentname="layout-container-uidd17f"> <div class="heading aem-GridColumn aem-GridColumn--default--12" data-component-id="9b992e252846bf14b532f40bd58c2fbf" oc-component-name="heading"> <section data-oc="ocf5f1" id="FAQs-resources"> <h2 class="mb-4 ">Frequently asked questions</h2> </section> </div> <div data-component-id="681246136dd91ef8d8438942a2cc9102" class="accordion aem-GridColumn aem-GridColumn--default--12" oc-component-name="accordion"> <section data-oc="oc9efe" id="accordion-oc9efe"> <div class="btn-group align-items-center mb-g" role="group" data-mount="collapse-controls" data-target="#x7a77dcf1c1f9428d833077b8d5c3ffa8"><button class="btn btn-link" aria-disabled="false" aria-pressed="false" data-action="expand" type="button">Expand all</button> <span aria-hidden="true"> | </span> <button class="btn btn-link" aria-disabled="false" aria-pressed="false" data-action="collapse" type="button">Collapse all</button> </div> <ul class="accordion seo-schema-enabled" id="x7a77dcf1c1f9428d833077b8d5c3ffa8" data-mount=""> <li class="accordion-item "><h3 class=" accordion-header "><button class="btn btn-collapse " type="button" data-mount="collapse" data-target="#x550b73db7a444ecfb724a1bd4c3350eb" aria-expanded="false"> <span class="base">What is ISO/IEC 19086-1?</span> </button></h3> <div class="collapse " id="x550b73db7a444ecfb724a1bd4c3350eb"> <div class="pt-3 accordion-body"> <div class="parsys"> <div class="richtext text" data-component-id="aca330e78c05fd9ffbcf8222be356f7b"> <div class="cmp-text text-break" data-automation-test-id="RichTextV1Div-richtext-uid302f"> <p>ISO/IEC 19086-1 is the first of a new four-part international standard that establishes a framework and terminology for cloud service level agreements (SLAs). It offers a unified set of considerations for organizations considering cloud adoption, and common terminology so they can more easily compare cloud services and providers to ultimately establish an SLA.</p> </div> </div> </div> </div> </div></li> <li class="accordion-item "><h3 class=" accordion-header "><button class="btn btn-collapse " type="button" data-mount="collapse" data-target="#xb5ec9a6120e143e8b85dfed295ac37fe" aria-expanded="false"> <span class="base">Is there certification for ISO/IEC 19086-1?</span> </button></h3> <div class="collapse " id="xb5ec9a6120e143e8b85dfed295ac37fe"> <div class="pt-3 accordion-body"> <div class="parsys"> <div class="richtext text" data-component-id="aca330e78c05fd9ffbcf8222be356f7b"> <div class="cmp-text text-break" data-automation-test-id="RichTextV1Div-richtext-uidf04f"> <p>No. ISO/IEC 19086-1 does not include a certification process. It is a guidance standard that provides a framework to help organizations conduct careful evaluations of cloud services and create cloud SLAs appropriate for their business.</p> </div> </div> </div> </div> </div></li> <li class="accordion-item "><h3 class=" accordion-header "><button class="btn btn-collapse " type="button" data-mount="collapse" data-target="#x7219effeb2b941e2b0c95c47c7fdf2d6" aria-expanded="false"> <span class="base">Who created the ISO/IEC standard?</span> </button></h3> <div class="collapse " id="x7219effeb2b941e2b0c95c47c7fdf2d6"> <div class="pt-3 accordion-body"> <div class="parsys"> <div class="richtext text" data-component-id="aca330e78c05fd9ffbcf8222be356f7b"> <div class="cmp-text text-break" data-automation-test-id="RichTextV1Div-richtext-uid080f"> <p>The standard was created by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). The ISO is an independent non-governmental organization and the world鈥檚 largest developer of voluntary international standards; the IEC is the world鈥檚 leading organization for the preparation and publication of international standards for electronic, electrical, and related technologies. Over a period of years, a joint ISO/IEC subcommittee created ISO/IEC 19086-1; Microsoft was one of many member organizations that participated.</p> </div> </div> </div> </div> </div></li> <li class="accordion-item "><h3 class=" accordion-header "><button class="btn btn-collapse " type="button" data-mount="collapse" data-target="#xfefd6751269f428cb7ddd1fac2e02844" aria-expanded="false"> <span class="base">How can my organization use the checklist in evaluating cloud projects and assessing cloud service providers?</span> </button></h3> <div class="collapse " id="xfefd6751269f428cb7ddd1fac2e02844"> <div class="pt-3 accordion-body"> <div class="parsys"> <div class="richtext text" data-component-id="aca330e78c05fd9ffbcf8222be356f7b"> <div class="cmp-text text-break" data-automation-test-id="RichTextV1Div-richtext-uid0195"> <p>Organizations should convene stakeholders from across the company to discuss how each checklist item applies to the organization, and specifically to the cloud project. The team can determine minimal requirements, weigh the importance of each item in the list, and assign responsibility for each item. Organizations are then in a better position to ask providers to respond to each of the considerations in the checklist, compare responses, and decide which provider best meets their organizational objectives.</p> </div> </div> </div> </div> </div></li> </ul> </section> <script src="/etc.clientlibs/onecloud/components/content/accordion/v2/accordion/clientlibs/sites.min.ACSHASH822435c6f42ba91f20ca217de2ac8a3e.js"></script> </div> <div class="richtext text aem-GridColumn aem-GridColumn--default--12" data-component-id="aca330e78c05fd9ffbcf8222be356f7b"> <div class="cmp-text text-break" data-automation-test-id="RichTextV1Div-richtext-uiddadf"> <p><a aria-label="See the Cloud Services Due Diligence Checklist Instructions." href="https://translate.google.com/website?sl=pl&tl=de&hl=en-GB&u=https://go.microsoft.com/fwlink/p/?linkid%3D2049820" class="ms-rte-link" target="_blank">See the Cloud Services Due Diligence Checklist Instructions</a></p> </div> </div> </div> </div> </div> <div class="layout-container responsivegrid my-7 pt-2 aem-GridColumn aem-GridColumn--default--12" data-component-id="51e927945f39700e952adb9bd3dc97e7"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 grid-image-layout-container-uida93a heading-bg-color-layout-container-uida93a" data-automation-test-id="layout-container-uida93a"> <style data-automation-test-id="headingColor-layout-container-uida93a"> .heading-bg-color-layout-container-uida93a{ background-color: !important; } </style> <div class="container" id="layout-container-uida93a" data-componentname="layout-container-uida93a"> <div class="divider-component aem-GridColumn aem-GridColumn--default--12" data-component-id="596e5fa739d15607c6adc6715f1e064e"> <div class="divider border-neutral-200"></div> </div> </div> </div> </div> <div class="layout-container responsivegrid mt-4 aem-GridColumn aem-GridColumn--default--12" data-component-id="51e927945f39700e952adb9bd3dc97e7"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 grid-image-layout-container-uid5081 heading-bg-color-layout-container-uid5081" data-automation-test-id="layout-container-uid5081"> <style data-automation-test-id="headingColor-layout-container-uid5081"> .heading-bg-color-layout-container-uid5081{ background-color: !important; } </style> <div class="container" id="layout-container-uid5081" data-componentname="layout-container-uid5081"> <div class="heading aem-GridColumn aem-GridColumn--default--12" data-component-id="9b992e252846bf14b532f40bd58c2fbf" oc-component-name="heading"> <section data-oc="oc7925" id="heading-oc7925"> <h2 class="mb-4 mt-n2 text-center ">Additional resources</h2> </section> </div> <div class="content-card-list mt-5 mb-6 aem-GridColumn aem-GridColumn--default--12" data-component-id="105a879b073976e6fcf80d896ff465cf" oc-component-name="content-card-list"> <section> <div class="row row-cols-1" data-oc="oc51d0" id="content-card-list-oc51d0"> <div class="col "> <div class="card h-100 text-center" data-mount="click-group" data-oc="ocf93d" id="content-card-vertical-ocf93d"><img class="d-block mx-auto lazyload blur-up " alt="How the Cloud Services Due Diligence Checklist helps protect you. 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