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can make all the difference</h3> <p> On the surface, business seems like nothing more than a series of transactions. But underneath it’s relationships – relationships with vendors, employees, and most importantly, customers. Smart, innovative companies know this, and are moving to put customer relationships at the center of their business strategy. </p> </div> <div class="honeycomb-scene"> <div class="honeycomb-left"> <div class="cluster"></div> <div class="hexagon one"></div> <div class="hexagon two"></div> </div> <div class="honeycomb-right"> <div class="cluster"></div> <div class="hexagon one"></div> <div class="hexagon two"></div> <div class="hexagon three"></div> </div> </div> </header> <section class="metrics"> <section class="pullquote"> <blockquote class="container"> <p>In the age of the customer, delivering differentiated customer service has become a strategic imperative.</p> <cite> <strong>Kate Leggett</strong> <img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/logo-forrester.png" alt="Forrester"> </cite> </blockquote> </section> <article class="container copy"> <div class="row"> <header class="section-copy"> <h2>Better relationships are good for business</h2> <p> Putting relationships front and center radically changes an organization’s ability to build trust and evangelism—the foundations of long term customer loyalty. And research shows that loyalty pays off, from the shopping cart to the stock market. </p> </header> <div class="metric"> <img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/icon-wallet.svg" alt="Loyalty" width="59"> <h3>Loyalty</h3> <h4>5x</h4> <p>Average spend from repeat buyers vs. one-time shoppers.</p> </div> </div> <div class="row"> <header class="section-copy"> <p> Zendesk makes software for innovators. It’s flexible and easy to build on, giving you the tools and freedom to try new ideas. With a dose of inspiration, the right information, and systems designed to foster better relationships, we can help enterprise businesses turn customer experience into a distinct competitive advantage. </p> </header> <div class="metric"> <img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/icon-graph.svg" alt="Performance" width="50"> <h3>Performance</h3> <h4>4x</h4> <p>Better performance on the stock market for service leaders vs. laggards over 12 year period.</p> </div> </div> <div class="honeycomb-scene"> <div class="honeycomb small"></div> </div> </article> <section class="container logos"> <header class="section-copy"> <h2>Zendesk works with global brands from every industry</h2> </header> <ul> <li><img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/logo-uber.png" alt="Uber"></li> <li><img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/logo-adobe.png" alt="Adobe"></li> <li><img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/logo-loreal.png" alt="L’Oréal"></li> <li><img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/logo-vodafone.png" alt="Vodafone" style="width: 140px"></li> <li><img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/logo-box.png" alt="Box" style="width: 70px"></li> <li><img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/logo-open-table.png" alt="Open Table" style="width: 140px"></li> <li><img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/logo-deckers.png" alt="Deckers Brands"></li> </ul> </section> <div class="honeycomb-scene"> <div class="cluster one"> <div class="honeycomb small"></div> <div class="hexagon one"></div> <div class="hexagon two"></div> </div> <div class="cluster two"> <div class="honeycomb"></div> <div class="hexagon"></div> </div> </div> </section> <section class="reports"> <div class="container"> <ul> <li class="webinar"> <h3>Forrester Trends Webinar 2016</h3> <p>Watch our latest webinar to learn about the future of customer service, featuring Ian Jacobs, Senior Analyst at Forrester Research.</p> <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/resources/industry-trends-2016-future-customer-service-demand/">Watch</a> </li> <li class="report"> <h3>Forrester Trends Report<br/>2016</h3> <p>Access a complimentary copy of Forrester’s Top 10 Customer Service Trends for 2016 report for analysis and recommendations.</p> <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/lp/forrester-trends-2016-report-future-customer-service-zendesk/">Access</a> </li> <li class="ebook"> <h3>Bright Ideas: Enterprise Customer Stories</h3> <p>Take a journey to the land of better customer relationships. In this brand new eBook, a diverse cross-section of our customers tell stories of innovating at scale with Zendesk.</p> <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/lp/innovate-and-scale-customer-story-ebook/">Download</a> </li> </ul> </div> </section> <section class="features"> <section class="container innovation"> <div class="logo"><img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/logo-fast-company.svg" alt="Fast Company"></div> <div class="section-copy big"> <p> Fast Company recently ranked Zendesk as one of the Top 5 innovative companies in Enterprise Software. See how we can help you innovate your customer service. </p> <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/product/innovative-customer-service/" class="cta-button">Innovation Inspiration</a> </div> </section> <section class="container relationships"> <header class="section-copy"> <h2>Put relationships front and center</h2> <p> A business is built on relationships, and relationships have always been complicated. New technology and changing modes of communication will only make them more so. Zendesk is designed to help enterprise businesses cut through that complexity and focus on improving relationships with their customers. </p> </header> <section id="dg-container" class="dg-container"> <div class="dg-wrapper"> <a target="_blank" href="//web.archive.org/web/20161018124950/https://www.zendesk.com/customer/adroll/"> <img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/bg_2.png" alt="image01"> <div></div> </a> <a> <img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/bg_1.png" alt="image01"> <div></div> </a> <a> <img src="//web.archive.org/web/20161018124950im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-solutions-enterprise/bg_3.png" alt="image01"> <div></div> </a> </div> <nav> <span class="dg-prev">Previous</span> <span class="dg-next">Next</span> </nav> </section> </section> <section class="container stats"> <ul> <li class="channels"> <h4>1 billion interactions per year</h4> <p> Zendesk is an elegant <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/help-desk-software/">help desk software</a> interface for communicating with customers. Zendesk brings conventional channels (voice and email) and emerging channels (<a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/live-chat-software/">chat</a>, social, and <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/blog/facebook-messenger-zopim/">Facebook Messenger</a>) together, making it easy to connect however and wherever customers prefer. </p> </li> <li class="help-center"> <h4>Minimal effort</h4> <p> 76% of people prefer self-service over speaking to a rep. Zendesk’s customizable <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/help-center/">Help Center</a> makes it easy for companies to offer their customers <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/embeddables/">embedded</a> self-service experiences across mobile and web that maximize ticket deflection. </p> </li> <li class="analytics"> <h4>Maximum knowledge</h4> <p> Personalized service requires greater customer context. Gain visibility into customer interactions so you can better serve their needs. Understand and <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/analytics/satisfaction-prediction/">predict customer satisfaction</a>, track NPS over time, and uncover actionable <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/analytics/">Insights</a> across your data. </p> </li> </ul> <a href="//web.archive.org/web/20161018124950/https://www.zendesk.com/customer/adroll/" class="cta-button">Learn More</a> </section> <div class="honeycomb-scene"> <div class="container"> <div class="honeycomb small"></div> <div class="hexagon"></div> </div> </div> </section> <section class="trusted"> <div class="container"> <header class="section-copy"> <h2>Trusted on a global scale</h2> <p> More than 80,000 customers around the world trust Zendesk with their data. 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$(document).ready(function(){ $('#dg-container').gallery(); }); /** * jquery.gallery.js * https://www.codrops.com * * Copyright 2011, Pedro Botelho / Codrops * Free to use under the MIT license. * * Date: Mon Jan 30 2012 */ (function( $, undefined ) { /* * Gallery object. */ $.Gallery = function( options, element ) { this.$el = $( element ); this._init( options ); }; $.Gallery.defaults = { current : 0, // index of current item autoplay : false,// slideshow on / off interval : 2000 // time between transitions }; $.Gallery.prototype = { _init: function( options ) { this.options = $.extend( true, {}, $.Gallery.defaults, options ); // support for 3d / 2d transforms and transitions this.support3d = Modernizr.csstransforms3d; this.support2d = Modernizr.csstransforms; this.supportTrans = Modernizr.csstransitions; this.$wrapper = this.$el.find('.dg-wrapper'); this.$items = this.$wrapper.children(); this.itemsCount = this.$items.length; this.$nav = this.$el.find('nav'); this.$navPrev = this.$nav.find('.dg-prev'); this.$navNext = this.$nav.find('.dg-next'); // minimum of 3 items if( this.itemsCount < 3 ) { this.$nav.remove(); return false; } this.current = this.options.current; this.isAnim = false; this.$items.css({ 'opacity' : 0, 'visibility': 'hidden' }); this._validate(); this._layout(); // load the events this._loadEvents(); // slideshow if( this.options.autoplay ) { this._startSlideshow(); } }, _validate : function() { if( this.options.current < 0 || this.options.current > this.itemsCount - 1 ) { this.current = 0; } }, _layout : function() { // current, left and right items this._setItems(); // current item is not changed // left and right one are rotated and translated var leftCSS, rightCSS, currentCSS; if( this.support3d && this.supportTrans ) { leftCSS = { '-webkit-transform' : 'translateX(-350px) translateZ(-200px)', '-moz-transform' : 'translateX(-350px) translateZ(-200px)', '-o-transform' : 'translateX(-350px) translateZ(-200px)', '-ms-transform' : 'translateX(-350px) translateZ(-200px)', 'transform' : 'translateX(-350px) translateZ(-200px)', 'z-index' : 1 }; rightCSS = { '-webkit-transform' : 'translateX(350px) translateZ(-200px)', '-moz-transform' : 'translateX(350px) translateZ(-200px)', '-o-transform' : 'translateX(350px) translateZ(-200px)', '-ms-transform' : 'translateX(350px) translateZ(-200px)', 'transform' : 'translateX(350px) translateZ(-200px)', 'z-index' : 1 }; leftCSS.opacity = 1; leftCSS.visibility = 'visible'; rightCSS.opacity = 1; rightCSS.visibility = 'visible'; } else if( this.support2d && this.supportTrans ) { leftCSS = { '-webkit-transform' : 'translate(-350px) scale(0.8)', '-moz-transform' : 'translate(-350px) scale(0.8)', '-o-transform' : 'translate(-350px) scale(0.8)', '-ms-transform' : 'translate(-350px) scale(0.8)', 'transform' : 'translate(-350px) scale(0.8)', 'z-index' : 1 }; rightCSS = { '-webkit-transform' : 'translate(350px) scale(0.8)', '-moz-transform' : 'translate(350px) scale(0.8)', '-o-transform' : 'translate(350px) scale(0.8)', '-ms-transform' : 'translate(350px) scale(0.8)', 'transform' : 'translate(350px) scale(0.8)', 'z-index' : 1 }; currentCSS = { 'z-index' : 999 }; leftCSS.opacity = 1; leftCSS.visibility = 'visible'; rightCSS.opacity = 1; rightCSS.visibility = 'visible'; } this.$leftItm.css( leftCSS || {} ); this.$rightItm.css( rightCSS || {} ); this.$currentItm.css( currentCSS || {} ).css({ 'opacity' : 1, 'visibility': 'visible', 'z-index' : 999 }).addClass('dg-center'); }, _setItems : function() { this.$items.removeClass('dg-center'); this.$currentItm = this.$items.eq( this.current ); this.$leftItm = ( this.current === 0 ) ? this.$items.eq( this.itemsCount - 1 ) : this.$items.eq( this.current - 1 ); this.$rightItm = ( this.current === this.itemsCount - 1 ) ? this.$items.eq( 0 ) : this.$items.eq( this.current + 1 ); if( !this.support3d && this.support2d && this.supportTrans ) { this.$items.css( 'z-index', 1 ); this.$currentItm.css( 'z-index', 999 ); } // next & previous items if( this.itemsCount > 3 ) { // next item this.$nextItm = ( this.$rightItm.index() === this.itemsCount - 1 ) ? this.$items.eq( 0 ) : this.$rightItm.next(); this.$nextItm.css( this._getCoordinates('outright') ); // previous item this.$prevItm = ( this.$leftItm.index() === 0 ) ? this.$items.eq( this.itemsCount - 1 ) : this.$leftItm.prev(); this.$prevItm.css( this._getCoordinates('outleft') ); } }, _loadEvents : function() { var _self = this; this.$navPrev.on( 'click.gallery', function( event ) { if( _self.options.autoplay ) { clearTimeout( _self.slideshow ); _self.options.autoplay = false; } _self._navigate('prev'); return false; }); this.$navNext.on( 'click.gallery', function( event ) { if( _self.options.autoplay ) { clearTimeout( _self.slideshow ); _self.options.autoplay = false; } _self._navigate('next'); return false; }); this.$wrapper.on( 'webkitTransitionEnd.gallery transitionend.gallery OTransitionEnd.gallery', function( event ) { _self.$currentItm.addClass('dg-center'); _self.$items.removeClass('dg-transition'); _self.isAnim = false; }); }, _getCoordinates : function( position ) { if( this.support3d && this.supportTrans ) { switch( position ) { case 'outleft': return { '-webkit-transform' : 'translateX(-450px) translateZ(-300px) rotateY(45deg)', '-moz-transform' : 'translateX(-450px) translateZ(-300px) rotateY(45deg)', '-o-transform' : 'translateX(-450px) translateZ(-300px) rotateY(45deg)', '-ms-transform' : 'translateX(-450px) translateZ(-300px) rotateY(45deg)', 'transform' : 'translateX(-450px) translateZ(-300px) rotateY(45deg)', 'opacity' : 0, 'visibility' : 'hidden' }; break; case 'outright': return { '-webkit-transform' : 'translateX(450px) translateZ(-300px) rotateY(-45deg)', '-moz-transform' : 'translateX(450px) translateZ(-300px) rotateY(-45deg)', '-o-transform' : 'translateX(450px) translateZ(-300px) rotateY(-45deg)', '-ms-transform' : 'translateX(450px) translateZ(-300px) rotateY(-45deg)', 'transform' : 'translateX(450px) translateZ(-300px) rotateY(-45deg)', 'opacity' : 0, 'visibility' : 'hidden' }; break; case 'left': return { '-webkit-transform' : 'translateX(-350px) translateZ(-200px) rotateY(45deg)', '-moz-transform' : 'translateX(-350px) translateZ(-200px) rotateY(45deg)', '-o-transform' : 'translateX(-350px) translateZ(-200px) rotateY(45deg)', '-ms-transform' : 'translateX(-350px) translateZ(-200px) rotateY(45deg)', 'transform' : 'translateX(-350px) translateZ(-200px) rotateY(45deg)', 'opacity' : 1, 'visibility' : 'visible', 'z-index' : 1 }; break; case 'right': return { '-webkit-transform' : 'translateX(350px) translateZ(-200px) rotateY(-45deg)', '-moz-transform' : 'translateX(350px) translateZ(-200px) rotateY(-45deg)', '-o-transform' : 'translateX(350px) translateZ(-200px) rotateY(-45deg)', '-ms-transform' : 'translateX(350px) translateZ(-200px) rotateY(-45deg)', 'transform' : 'translateX(350px) translateZ(-200px) rotateY(-45deg)', 'opacity' : 1, 'visibility' : 'visible', 'z-index' : 1 }; break; case 'center': return { '-webkit-transform' : 'translateX(0px) translateZ(0px) rotateY(0deg)', '-moz-transform' : 'translateX(0px) translateZ(0px) rotateY(0deg)', '-o-transform' : 'translateX(0px) translateZ(0px) rotateY(0deg)', '-ms-transform' : 'translateX(0px) translateZ(0px) rotateY(0deg)', 'transform' : 'translateX(0px) translateZ(0px) rotateY(0deg)', 'opacity' : 1, 'visibility' : 'visible', 'z-index' : 999 }; break; }; } else if( this.support2d && this.supportTrans ) { switch( position ) { case 'outleft': return { '-webkit-transform' : 'translate(-450px) scale(0.7)', '-moz-transform' : 'translate(-450px) scale(0.7)', '-o-transform' : 'translate(-450px) scale(0.7)', '-ms-transform' : 'translate(-450px) scale(0.7)', 'transform' : 'translate(-450px) scale(0.7)', 'opacity' : 0, 'visibility' : 'hidden' }; break; case 'outright': return { '-webkit-transform' : 'translate(450px) scale(0.7)', '-moz-transform' : 'translate(450px) scale(0.7)', '-o-transform' : 'translate(450px) scale(0.7)', '-ms-transform' : 'translate(450px) scale(0.7)', 'transform' : 'translate(450px) scale(0.7)', 'opacity' : 0, 'visibility' : 'hidden' }; break; case 'left': return { '-webkit-transform' : 'translate(-350px) scale(0.8)', '-moz-transform' : 'translate(-350px) scale(0.8)', '-o-transform' : 'translate(-350px) scale(0.8)', '-ms-transform' : 'translate(-350px) scale(0.8)', 'transform' : 'translate(-350px) scale(0.8)', 'opacity' : 1, 'visibility' : 'visible', 'z-index' : 1 }; break; case 'right': return { '-webkit-transform' : 'translate(350px) scale(0.8)', '-moz-transform' : 'translate(350px) scale(0.8)', '-o-transform' : 'translate(350px) scale(0.8)', '-ms-transform' : 'translate(350px) scale(0.8)', 'transform' : 'translate(350px) scale(0.8)', 'opacity' : 1, 'visibility' : 'visible', 'z-index' : 1 }; break; case 'center': return { '-webkit-transform' : 'translate(0px) scale(1)', '-moz-transform' : 'translate(0px) scale(1)', '-o-transform' : 'translate(0px) scale(1)', '-ms-transform' : 'translate(0px) scale(1)', 'transform' : 'translate(0px) scale(1)', 'opacity' : 1, 'visibility' : 'visible', 'z-index' : 999 }; break; }; } else { switch( position ) { case 'outleft' : case 'outright' : case 'left' : case 'right' : return { 'opacity' : 0, 'visibility' : 'hidden' }; break; case 'center' : return { 'opacity' : 1, 'visibility' : 'visible' }; break; }; } }, _navigate : function( dir ) { if( this.supportTrans && this.isAnim ) return false; this.isAnim = true; switch( dir ) { case 'next' : this.current = this.$rightItm.index(); // current item moves left this.$currentItm.addClass('dg-transition').css( this._getCoordinates('left') ); // right item moves to the center this.$rightItm.addClass('dg-transition').css( this._getCoordinates('center') ); // next item moves to the right if( this.$nextItm ) { // left item moves out this.$leftItm.addClass('dg-transition').css( this._getCoordinates('outleft') ); this.$nextItm.addClass('dg-transition').css( this._getCoordinates('right') ); } else { // left item moves right this.$leftItm.addClass('dg-transition').css( this._getCoordinates('right') ); } break; case 'prev' : this.current = this.$leftItm.index(); // current item moves right this.$currentItm.addClass('dg-transition').css( this._getCoordinates('right') ); // left item moves to the center this.$leftItm.addClass('dg-transition').css( this._getCoordinates('center') ); // prev item moves to the left if( this.$prevItm ) { // right item moves out this.$rightItm.addClass('dg-transition').css( this._getCoordinates('outright') ); this.$prevItm.addClass('dg-transition').css( this._getCoordinates('left') ); } else { // right item moves left this.$rightItm.addClass('dg-transition').css( this._getCoordinates('left') ); } break; }; this._setItems(); if( !this.supportTrans ) this.$currentItm.addClass('dg-center'); }, _startSlideshow : function() { var _self = this; this.slideshow = setTimeout( function() { _self._navigate( 'next' ); if( _self.options.autoplay ) { _self._startSlideshow(); } }, this.options.interval ); }, destroy : function() { this.$navPrev.off('.gallery'); this.$navNext.off('.gallery'); this.$wrapper.off('.gallery'); } }; var logError = function( message ) { if ( this.console ) { console.error( message ); } }; $.fn.gallery = function( options ) { if ( typeof options === 'string' ) { var args = Array.prototype.slice.call( arguments, 1 ); this.each(function() { var instance = $.data( this, 'gallery' ); if ( !instance ) { logError( "cannot call methods on gallery prior to initialization; " + "attempted to call method '" + options + "'" ); return; } if ( !$.isFunction( instance[options] ) || options.charAt(0) === "_" ) { logError( "no such method '" + options + "' for gallery instance" ); return; } instance[ options ].apply( instance, args ); }); } else { this.each(function() { var instance = $.data( this, 'gallery' ); if ( !instance ) { $.data( this, 'gallery', new $.Gallery( options, this ) ); } }); } 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