CINXE.COM

<!DOCTYPE html><html><head><script async="" src="https://www.googletagmanager.com/gtag/js?id=UA-2535771-5"></script><script>window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-2535771-5'); </script><meta charset="UTF-8"><meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0, maximum-scale=1.0, minimum-scale=1.0"><meta http-equiv="X-UA-Compatible" content="ie=edge"><meta http-equiv="imagetoolbar" content="no"><meta name="keywords" content="time tracking, time-tracking, mac, time tracker, automatic, auto-tracking, freelancer, toggl, harvest, tyme, timely, time keeping, track time, work, tool, timepal, software, app, osx, macos, timelog, mactracker"><meta property="og:type" content="website"><meta property="og:title" content="Timemator for Mac — Automate your time-tracking and forget about the timer. Forever."><meta property="og:description" content="Timemator lets you automatically record your working time by tracking your project files, applications or websites."><meta property="og:image" content="http://timemator.com/images/og-image.jpg"><meta property="og:image:secure_url" content="https://timemator.com/images/og-image.jpg"><meta property="og:image:type" content="image/jpeg"><meta property="og:url" content="https://timemator.com"><meta name="apple-itunes-app" content="app-id=1458451587"><link rel="apple-touch-icon" sizes="57x57" href="/images/favicon/apple-icon-57x57.png"><link rel="apple-touch-icon" sizes="60x60" href="/images/favicon/apple-icon-60x60.png"><link rel="apple-touch-icon" sizes="72x72" href="/images/favicon/apple-icon-72x72.png"><link rel="apple-touch-icon" sizes="76x76" href="/images/favicon/apple-icon-76x76.png"><link rel="apple-touch-icon" sizes="114x114" href="/images/favicon/apple-icon-114x114.png"><link rel="apple-touch-icon" sizes="120x120" href="/images/favicon/apple-icon-120x120.png"><link rel="apple-touch-icon" sizes="144x144" href="/images/favicon/apple-icon-144x144.png"><link rel="apple-touch-icon" sizes="152x152" href="/images/favicon/apple-icon-152x152.png"><link rel="apple-touch-icon" sizes="180x180" href="/images/favicon/apple-icon-180x180.png"><link rel="icon" type="image/png" sizes="192x192" href="/images/favicon/android-icon-192x192.png"><link rel="icon" type="image/png" sizes="32x32" href="/images/favicon/favicon-32x32.png"><link rel="icon" type="image/png" sizes="96x96" href="/images/favicon/favicon-96x96.png"><link rel="icon" type="image/png" sizes="16x16" href="/images/favicon/favicon-16x16.png"><link rel="manifest" href="/manifest.json"><meta name="msapplication-TileColor" content="#0A1933"><meta name="msapplication-TileImage" content="/images/favicon/ms-icon-144x144.png"><link rel="stylesheet" type="text/css" media="screen" href="/css/index.css"><script type="text/javascript" src="/js/libs.js"></script><script type="text/javascript" src="/js/main.js"></script><script>!function(f,b,e,v,n,t,s) {if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)}; if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t,s)}(window, document,'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '449488819247233'); fbq('track', 'PageView'); </script><noscript><img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=695439277603001&ev=PageView&noscript=1"></noscript><title>Timemator 2 | Support</title><meta name="description" content="The Timemator support team is always here to help. Contact us if you have any questions, feedback or want to request a new feature for Timemator"><link rel="canonical" href="https://timemator.com/support/"></head></html><body><div class="container-fluid"><header><div class="logo-con"><a href="/"><img src="/images/timemator-logo.svg" alt="Timemator"/></a><a href="/"><span>Timemator</span></a></div><nav><a href="/updates">What's new</a><a class="active" href="/support">Support</a><a class="btn btn-sm d-none d-md-inline-block" href="https://s3-eu-west-1.amazonaws.com/catforce-timemator/releases/Timemator.dmg" onclick="trackDownload('download-navi');">Get Free Trial</a></nav></header></div><div class="container"><div class="row"><div class="col-12 col-lg-10 offset-lg-1"><div class="section section-h1"><div class="section-header"><h3 class="dimmed">Support</h3><h1>We're here to help</h1></div></div><div class="section section-following"><div class="equal-2-col-block"><div class="row"><div class="col-12 col-md-6"><div class="col-left"><div class="support"></div><h4 class="decorated top"><a class="arrow" href="/support/auto-tracking/">Auto-tracking Manual<svg width="8px" height="14px" viewBox="0 0 8 14" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g transform="translate(-405.000000, -440.000000)" fill="#FFFFFF"><g transform="translate(126.000000, 341.000000)"><path id="arrow-icon" d="M285.975508,106.496526 L281.280008,111.699526 C280.948578,112.046719 280.4551,112.18717 279.990519,112.066533 C279.525938,111.945896 279.163139,111.583096 279.042501,111.118515 C278.921864,110.653934 279.062315,110.160456 279.409508,109.829026 L283.279508,105.540526 L279.395508,101.236526 C278.899247,100.716663 278.90878,99.8956976 279.41698,99.3874983 C279.925179,98.8792989 280.746144,98.8697655 281.266008,99.3660264 L285.961508,104.569026 C286.478152,105.105513 286.484305,105.952591 285.975508,106.496526 Z"></path></g></g></g></svg></a></h4><p>Learn how to get the most out of Timemator’s powerful features and fully automate your time-tracking workflow</p></div></div><div class="col-12 col-md-6"><div class="col-right"><h4 class="decorated top accent-3"><a class="arrow" href="mailto:support@timemator.com">Contact Us<svg width="8px" height="14px" viewBox="0 0 8 14" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g transform="translate(-405.000000, -440.000000)" fill="#FFFFFF"><g transform="translate(126.000000, 341.000000)"><path id="arrow-icon" d="M285.975508,106.496526 L281.280008,111.699526 C280.948578,112.046719 280.4551,112.18717 279.990519,112.066533 C279.525938,111.945896 279.163139,111.583096 279.042501,111.118515 C278.921864,110.653934 279.062315,110.160456 279.409508,109.829026 L283.279508,105.540526 L279.395508,101.236526 C278.899247,100.716663 278.90878,99.8956976 279.41698,99.3874983 C279.925179,98.8792989 280.746144,98.8697655 281.266008,99.3660264 L285.961508,104.569026 C286.478152,105.105513 286.484305,105.952591 285.975508,106.496526 Z"></path></g></g></g></svg></a></h4><p>Couldn’t find an answer to your question? Or maybe you have an idea for the next great feature? Get in touch with us!</p></div></div></div></div><div class="equal-2-col-block"><div class="row"><div class="col-12 col-md-6"><div class="col-left"><h4 class="decorated top accent-5"><a class="arrow" href="/support/icloud-sync-guide/">iCloud Sync Guide<svg width="8px" height="14px" viewBox="0 0 8 14" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g transform="translate(-405.000000, -440.000000)" fill="#FFFFFF"><g transform="translate(126.000000, 341.000000)"><path id="arrow-icon" d="M285.975508,106.496526 L281.280008,111.699526 C280.948578,112.046719 280.4551,112.18717 279.990519,112.066533 C279.525938,111.945896 279.163139,111.583096 279.042501,111.118515 C278.921864,110.653934 279.062315,110.160456 279.409508,109.829026 L283.279508,105.540526 L279.395508,101.236526 C278.899247,100.716663 278.90878,99.8956976 279.41698,99.3874983 C279.925179,98.8792989 280.746144,98.8697655 281.266008,99.3660264 L285.961508,104.569026 C286.478152,105.105513 286.484305,105.952591 285.975508,106.496526 Z"></path></g></g></g></svg></a></h4><p>Check out this guide to learn more about the iCloud Sync feature.</p></div></div><div class="col-12 col-md-6"><div class="col-right"><h4 class="decorated top accent-5"><a class="arrow" href="/support/icloud-sync-troubleshooting/">iCloud Sync Troubleshooting<svg width="8px" height="14px" viewBox="0 0 8 14" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g transform="translate(-405.000000, -440.000000)" fill="#FFFFFF"><g transform="translate(126.000000, 341.000000)"><path id="arrow-icon" d="M285.975508,106.496526 L281.280008,111.699526 C280.948578,112.046719 280.4551,112.18717 279.990519,112.066533 C279.525938,111.945896 279.163139,111.583096 279.042501,111.118515 C278.921864,110.653934 279.062315,110.160456 279.409508,109.829026 L283.279508,105.540526 L279.395508,101.236526 C278.899247,100.716663 278.90878,99.8956976 279.41698,99.3874983 C279.925179,98.8792989 280.746144,98.8697655 281.266008,99.3660264 L285.961508,104.569026 C286.478152,105.105513 286.484305,105.952591 285.975508,106.496526 Z"></path></g></g></g></svg></a></h4><p>This steps will help you if you experience any troubles with syncing your data.</p></div></div></div></div></div></div></div></div><div class="section-wrapper section-wrapper-darker has-diagonal-edge-top-inverted section-wrapper-following-flat"><div class="section"><div class="container"><div class="row"><div class="col-12 col-lg-8 offset-lg-2"><h2>FAQ</h2><div class="faq-item"><h5 class="decorated left cyan">What is Auto-tracking and how can it improve my daily work?</h5><p>Auto-tracking will start the timer for you without taking away your control over it. You just need to define a few rules for Timemator - no worries, we'll guide you in creating these rules. After that, Timemator will work completely autonomously — to start and pause the timer depending on your behavior. Please <a href="mailto:support@timemator.com">write us an email </a>if you experience any issues with it.</p></div><div class="faq-item"><h5 class="decorated left cyan">Why doesn't Auto-tracking start the tracking of time?</h5><p>We've thoroughly tested Auto-tracking, but this feature can be configured in many different ways, so some problems may occur. Please <a href="mailto:support@timemator.com">write us an email </a>if you have issues with Auto-tracking. We are more than happy to support you. Your feedback helps us to continue to improve this feature.</p></div><div class="faq-item"><h5 class="decorated left cyan">Can you access my data?</h5><p>No. Your data belongs to you and we have no access to it. We take your privacy very seriously and will never abuse your trust in us. Please view our <a href="/privacy/timemator/">privacy policy</a> for more details.</p></div><div class="faq-item"><h5 class="decorated left cyan">Can I export Timemator data to other services?</h5><p>Sure! Timemator provides the possibility to export a CSV-file which can be imported into other apps and services.</p></div><div class="faq-item"><h5 class="decorated left cyan">Can I install Timemator on multiple Macs?</h5><p>Yes, when you purchase Timemator your license entitles you to use the app on 2 computers at the same time. You can use the iCloud Sync to keep your data updated across all your devices.</p></div></div></div></div></div></div><footer><div class="container"><div class="row"><div class="col-12 col-sm-8 col-md-5"><img class="cs-logo" src="/images/cs-logo.svg" alt="Catforce Studio"><h4>Crafted in Catforce Studio</h4><a href="https://catforce.studio">https://catforce.studio</a></div><div class="col-12 col-sm-4 col-md-3"><ul class="links"><li><a href="/imprint">Imprint</a></li><li><a href="/privacy">Privacy Policy</a></li><li><a href="https://catforce-timemator.s3-eu-west-1.amazonaws.com/Timemator-Media-Kit.zip">Media-Kit</a></li></ul></div><div class="col-12 col-md-4"><div class="sm-links-con"><h5>Join our community:</h5><ul class="sm-links"><li><a href="https://twitter.com/timemator" target="_blank" onclick="return trackOutboundLink('https://twitter.com/timemator', 'twitter');"><i class="icon-twitter"></i></a></li><li><a href="https://www.instagram.com/timemator" target="_blank" onclick="return trackOutboundLink('https://www.instagram.com/timemator', 'instagram');"><i class="icon-instagram"></i></a></li><li><a href="https://www.facebook.com/timemator" target="_blank" onclick="return trackOutboundLink('https://www.facebook.com/timemator', 'facebook');"><i class="icon-facebook"></i></a></li></ul></div></div></div></div></footer></body>