CINXE.COM
FAQ
<!DOCTYPE html> <html lang="en-gb"> <head> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1"> <base href="https://www.joomlaxtc.com/support/billing/faq.html" /> <meta http-equiv="content-type" content="text/html; charset=utf-8" /> <meta name="description" content="JoomlaXTC Support Desk: Documentation, Knowledge base, Training Videos and VIP Ticket based support" /> <title>FAQ</title> <link href="/support/billing/faq.feed?type=rss" rel="alternate" type="application/rss+xml" title="RSS 2.0" /> <link href="/support/billing/faq.feed?type=atom" rel="alternate" type="application/atom+xml" title="Atom 1.0" /> <link href="/templates/samurai/favicon.ico" rel="shortcut icon" type="image/vnd.microsoft.icon" /> <link href="/media/jui/css/bootstrap.min.css?972b29599896e45e0f09a04af1b88f31" rel="stylesheet" type="text/css" /> <link href="/media/jui/css/bootstrap-responsive.min.css?972b29599896e45e0f09a04af1b88f31" rel="stylesheet" type="text/css" /> <link href="/media/jui/css/bootstrap-extended.css?972b29599896e45e0f09a04af1b88f31" rel="stylesheet" type="text/css" /> <link href="https://www.joomlaxtc.com/templates/samurai/XTC/css.php?id=28&file=default" rel="stylesheet" type="text/css" /> <link href="https://www.joomlaxtc.com/templates/samurai/XTC/css.php?id=28&group=typo" rel="stylesheet" type="text/css" /> <link href="https://www.joomlaxtc.com/templates/samurai/XTC/css.php?id=28&group=grid" rel="stylesheet" type="text/css" /> <link href="https://www.joomlaxtc.com/templates/samurai/XTC/css.php?id=28&group=style1" rel="stylesheet" type="text/css" /> <link href="https://www.joomlaxtc.com/templates/system/css/system.css" rel="stylesheet" type="text/css" /> <link href="https://www.joomlaxtc.com/templates/system/css/general.css" rel="stylesheet" type="text/css" /> <link href="https://www.joomlaxtc.com/templates/samurai/XTC/css.php?id=28&file=template" rel="stylesheet" type="text/css" /> <link href="https://www.joomlaxtc.com/modules/mod_jxtc_newspro/css/wall.css" rel="stylesheet" type="text/css" /> <style type="text/css"> div.mod_search623 input[type="search"]{ width:auto; } </style> <script type="application/json" class="joomla-script-options new">{"csrf.token":"5c4a0d71bcebb56f4a81f73c0218e0d1","system.paths":{"root":"","base":""}}</script> <script src="/media/jui/js/jquery.min.js?972b29599896e45e0f09a04af1b88f31" type="text/javascript"></script> <script src="/media/jui/js/jquery-noconflict.js?972b29599896e45e0f09a04af1b88f31" type="text/javascript"></script> <script src="/media/jui/js/jquery-migrate.min.js?972b29599896e45e0f09a04af1b88f31" type="text/javascript"></script> <script src="/media/system/js/caption.js?972b29599896e45e0f09a04af1b88f31" type="text/javascript"></script> <script src="/media/system/js/mootools-core.js?972b29599896e45e0f09a04af1b88f31" type="text/javascript"></script> <script src="/media/system/js/core.js?972b29599896e45e0f09a04af1b88f31" type="text/javascript"></script> <script src="/media/jui/js/bootstrap.min.js?972b29599896e45e0f09a04af1b88f31" type="text/javascript"></script> <script src="https://www.joomlaxtc.com/templates/samurai/js/xtcMenu.js" type="text/javascript"></script> <script src="/media/system/js/mootools-more.js?972b29599896e45e0f09a04af1b88f31" type="text/javascript"></script> <script src="https://www.joomlaxtc.com/media/JoomlaXTC/wallFX.js" type="text/javascript"></script> <script src="/media/system/js/html5fallback.js" type="text/javascript"></script> <script type="text/javascript"> jQuery(window).on('load', function() { new JCaption('img.caption'); }); window.addEvent('load', function(){ xtcMenu(null, 'menu', 150, 90, 'h', new Fx.Transition(Fx.Transitions.Cubic.easeInOut), 0, true, false); }); window.addEvent('load', function(){ // 884 var jxtcwall884slidebox = new slidebox('jxtcwall884','RSO',{xi:0,xo:0,yi:0,yo:0},{fxtype:new Fx.Transition(Fx.Transitions.Quad.easeIn),dura:800,frames:50}); var jxtcwall884jxtcpops = new jxtcpops('jxtcwall884',{opacityin:1,opacityout:0,verticalin:0,verticalout:0,horizontalin:0,horizontalout:0,durationin:550,durationout:550,pause:1000,fxtype:new Fx.Transition(Fx.Transitions.Quad.easeIn),centered:'1'}); var jxtcwall884jxtctips = new jxtctips('jxtcwall884',{opacityin:1,opacityout:0,verticalin:0,verticalout:0,horizontalin:0,horizontalout:0,durationin:550,durationout:550,pause:1000,fxtype:new Fx.Transition(Fx.Transitions.Quad.easeIn),centered:'1'}); var jxtcwall884jxtchover = new jxtchover('jxtcwall884','CECECE','FFFFFF'); }); window.addEvent('load', function(){var jxtcwall884 = new wallFX('jxtcwall884',{fxmode:'slideHor',slidestart:'0',fxpause:4000,fxspeed:1500,fxlayer:'0',fxtype:new Fx.Transition(Fx.Transitions.linear),onclick:0});}); 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ga('create', 'UA-715192-9', 'auto'); ga('send', 'pageview'); </script> </head> <body id="bttop" class="innerpage sticky supportdocs pad60 com_content category itemid114"> <div id="headerwrap" class="sticky"> <div class="aboveheader"> <div style="padding:2% 8%;"><p>It is with a mix of emotions that we pen this message to inform you that our journey with JoomlaXTC has reached its conclusion. We have decided to bring an end to our business operations, and effective immediately, JoomlaXTC will no longer be providing products, services, or support.</p> <p>Please download any templates or plugin's before August 1st, 2023 as we close the website</p><p> A huge humble Thank You to all our loyal customers!</p></div> </div> <div id="header" class=" clearfix"> <div id="logo" class="hd2"> <a class="hideTxt" href="//www.joomlaxtc.com"> Your Joomla! Site hosted with CloudAccess.net </a> </div> <div id="menu2" class="hd2"> <div id="menuright1"> <div class="module title-off mobilehide underlinestyle white userz "> <div class="modulecontent"> <a href="/login.html?return=aHR0cHM6Ly93d3cuam9vbWxheHRjLmNvbS9zdXBwb3J0L2JpbGxpbmcvZmFxLmh0bWw="> <button class="bluebtn"><i class="fa fa-user" style="padding:0 6px 0 3px;color:#606060;"></i>Log in | Register</button></a> </div> </div> <div class="module title-off mobilehide"> <div class="modulecontent"> </div> </div> <div class="module title-off mobileshow"> <div class="modulecontent"> <div class="mobiletools"><a href="/component/users/?view=login"><i class="fa fa-user"></i></a> <a href="/component/merchant/?view=cart"><i class="fa fa-shopping-cart"></i></a> </div> </div> </div> </div> </div> <div id="menuwrap"> <div id="menu" class="clearfix hd8 suckerfish"> <ul class="menu xtcdefaultmenu"> <li class="menu-1 item-638"><a href="/" >Home</a></li><li class="menu-2 item-889"><a href="/joomla-templates.html" >Templates</a></li><li class="menu-3 item-970"><a class="jext" href="/joomla-extensions.html" >Extensions</a></li><li class="menu-4 item-957 deeper parent"><span class="separator">Resources</span> <ul><li class="item-1088"><a href="/resources/free-templates.html" >Free Templates</a></li><li class="item-1066"><a href="/resources/free-joomla-extensions.html" >Free Extensions</a></li><li class="item-886"><a href="/resources/blog.html" >Blog</a></li><li class="item-1087"><a href="/resources/product-update-log.html" >Update Log</a></li><li class="item-2394"><a href="/resources/customer-showcase.html" >Customer Showcase</a></li></ul></li><li class="menu-5 item-875 current active"><a href="/support.html" >Support</a></li></ul> <div class="mobilebtn"> <select size="1" class="menu xtcmobilemenu" onchange="location.href=this.value"> <option value="/" >Home</option><option value="/joomla-templates.html" >Templates</option><option value="/joomla-extensions.html" >Extensions</option><option value="" >Resources</option><option value="/resources/free-templates.html" >-Free Templates</option><option value="/resources/free-joomla-extensions.html" >-Free Extensions</option><option value="/resources/blog.html" >-Blog</option><option value="/resources/product-update-log.html" >-Update Log</option><option value="/resources/customer-showcase.html" >-Customer Showcase</option><option value="/support.html" selected="selected">Support</option></select> </div> </div> </div> </div> </div> <div id="region1wrap" class="xtc-bodygutter animated anistyle"> <div id="region1pad" class="xtc-wrapperpad"> <div id="region1" class="row-fluid xtc-wrapper"> <div class="module title-off nopad nomarg supportsearch"> <div class="modulecontent"> <div align="center"><h1 class="jxtch1 h1lt">Help is on the way!</h1> <p class="knowtopics"> Browse our Documentation, Search the Knowledge Base, Still need help? Send us a support ticket.</p> </div> </div> </div> <div class="module title-off modcenter supportsearch nopad"> <div class="modulecontent"> <div class="searchmodcenter supportsearch nopad mod_search623"> <form action="/support.html" method="post" class="form-inline"> <label for="mod-search-searchword" class="element-invisible">Search ...</label> <input name="searchword" id="mod-search-searchword" maxlength="200" class="inputbox search-query" type="search" size="100" placeholder="Search Our Knowledge Base" /> <button class="searchbutton" onclick="this.form.searchword.focus();"><i class="fa fa-search mersearch"></i></button> <input type="hidden" name="task" value="search" /> <input type="hidden" name="option" value="com_search" /> <input type="hidden" name="Itemid" value="875" /> </form> </div> </div> </div> </div> </div> <div id="r1separator"></div> </div> <div id="region3wrap" class="xtc-bodygutter"> <div id="region3pad" class="xtc-wrapperpad"> <div id="region3" class="row-fluid xtc-wrapper animated anistyle"> <div class="span12"> <div id="breadcrumbs" class="r3spacer_top"> <div class="module title-off "> <div class="modulecontent"> <div class="breadcrumbs"> <span class="showHere">You are here: </span><a href="/support.html" class="pathway">Support</a><span class="here"><img src="/templates/samurai/images/system/arrow.png" alt="" /> </span><a href="/support/billing.html" class="pathway">Billing</a><span class="here"><img src="/templates/samurai/images/system/arrow.png" alt="" /> </span><span class="here">FAQ</span></div> </div> </div> </div> <div id="component" class="r3spacer_top"> <div class="blogsupportdocs pad60" itemscope itemtype="http://schema.org/Blog"> <div class="items-row cols-4 row-0 row-fluid clearfix"> <div class="span3"> <div class="item column-1" itemprop="blogPost" itemscope itemtype="http://schema.org/BlogPosting"> <div class="blogitem_wrap"> <div class="blogitem_image"> </div> <div class="blogitem_text"> <div class="art-title"> <h2 itemprop="name"> <a href="/privacy-notice.html" itemprop="url"> Privacy Notice</a> </h2> </div> </div> </div> </div> <!-- end item --> </div><!-- end span --> <div class="span3"> <div class="item column-2" itemprop="blogPost" itemscope itemtype="http://schema.org/BlogPosting"> <div class="blogitem_wrap"> <div class="blogitem_image"> </div> <div class="blogitem_text"> <div class="art-title"> <h2 itemprop="name"> <a href="/refund-policy.html" itemprop="url"> Refund Policy</a> </h2> </div> </div> </div> </div> <!-- end item --> </div><!-- end span --> <div class="span3"> <div class="item column-3" itemprop="blogPost" itemscope itemtype="http://schema.org/BlogPosting"> <div class="blogitem_wrap"> <div class="blogitem_image"> </div> <div class="blogitem_text"> <div class="art-title"> <h2 itemprop="name"> <a href="/terms-and-conditions.html" itemprop="url"> Terms and Conditions</a> </h2> </div> </div> </div> </div> <!-- end item --> </div><!-- end span --> </div><!-- end row --> </div> </div> </div> </div> </div> </div> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>235</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>252</b><br /> <div id="region4wrap" class="xtc-bodygutter"><div id="region4pad" class="xtc-wrapperpad"><div id="region4" class="row-fluid xtc-wrapper"><div class="span12"><div id="user13_18" class="clearfix r4spacer_top"><div class="row-fluid"><div id="user13" class="xtcBootstrapGrid span12 singlecolumn cols-1 column-1"><div class="singlearea"><div class="module title-on modcenter nomarg nopad s-ticket"> <h3 class="moduletitle"> <span class="first_word">Didn't find an Answer?</span> </h3> <div class="modulecontent"> <center> <p style="font-size:20px;">If you didn't find the answer you were looking for from the links above. </p><br> <br><br> <a class="squarebutton" href="http://www.joomlaxtc.com/support/tickets">SUBMIT SUPPORT TICKET</a> </center> </div> </div> </div></div></div></div></div></div></div></div><br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>235</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>252</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>235</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>252</b><br /> <div id="region9wrap" class="xtc-bodygutter"><div id="region9pad" class="xtc-wrapperpad"><div id="region9" class="row-fluid xtc-wrapper"><div class="row-fluid"><div id="bottom1" class="xtcBootstrapGrid span12 singlecolumn cols-1 column-1"><div class="firstarea"><div class="module title-on modcenter nomarg"> <h3 class="moduletitle"> <span class="first_word">Popular Questions </span> </h3> <div class="modulecontent"> <div id="jxtcwall884"><div align="center" > <div class="popquest" ><div id="wallviewjxtcwall884" class="wallviewbootstrap columns-6 rows-1" style="overflow:hidden"><div class="wallspinner"></div><div id="wallsliderjxtcwall884" class="wallslider"><div class="wallsliderrow"><div class="wallslidercell"><div class="wallpage oddpage singlepage page-1" ><div class="row-fluid singlerow oddrow row-1"><div class="span2 firstcol oddcol col-1" ><a href="/support/template/template-help/logo-issues.html"><div class="supportcatwrap"> <div class="supportcatimg"><i class="fa fa-star"></i></div> <p>Logo Issues</p> </div> </a></div><div class="span2 centercol evencol col-2" ><a href="/support/template/template-help/ajax-parse-error.html"><div class="supportcatwrap"> <div class="supportcatimg"><i class="fa fa-star"></i></div> <p>Error Messages</p> </div> </a></div><div class="span2 centercol oddcol col-3" ><a href="/support/template/template-help/mobile-display-issues.html"><div class="supportcatwrap"> <div class="supportcatimg"><i class="fa fa-star"></i></div> <p>Mobile Display</p> </div> </a></div><div class="span2 centercol evencol col-4" ><a href="/support/template/template-help/finding-and-editing-css.html"><div class="supportcatwrap"> <div class="supportcatimg"><i class="fa fa-star"></i></div> <p>Editing CSS</p> </div> </a></div><div class="span2 centercol oddcol col-5" ><a href="/support/template/template-help/quickstart-installation.html"><div class="supportcatwrap"> <div class="supportcatimg"><i class="fa fa-star"></i></div> <p>Quickstart Installation</p> </div> </a></div><div class="span2 lastcol evencol col-6" ><a href="/support/billing/billing-help/automatically-charged.html"><div class="supportcatwrap"> <div class="supportcatimg"><i class="fa fa-star"></i></div> <p>Automatic Charges</p> </div> </a></div></div></div></div></div></div></div></div></div> <br><br></div> </div> </div> </div><div class="lastarea"><div class="module title-on modcenter nomarg s-ticket"> <h3 class="moduletitle"> <span class="first_word">Didn't find an Answer?</span> </h3> <div class="modulecontent"> <center> <p style="font-size:20px;">If you didn't find the answer you were looking for from the links above. </p> <br><br><br> <a class="squarebutton" href="http://www.joomlaxtc.com/support/tickets">SUBMIT SUPPORT TICKET</a> </center> </div> </div> </div></div></div></div></div></div><br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>235</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>252</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>235</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>252</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>235</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>252</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>235</b><br /> <br /> <b>Warning</b>: Illegal string offset 'style' in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/libraries/src/Helper/ModuleHelper.php</b> on line <b>252</b><br /> <div id="region10wrap" class="xtc-bodygutter"><div id="region10pad" class="xtc-wrapperpad"><div id="region10" class="row-fluid xtc-wrapper"><div class="row-fluid"><div id="bottom8" class="xtcBootstrapGrid span4 firstcolumn cols-3 column-1"><div class="singlearea"><div class="module title-on "> <h3 class="moduletitle"> <span class="first_word">OUR PRODUCTS</span> </h3> <div class="modulecontent"> <ul class="menu xtcdefaultmenu"> <br /> <b>Warning</b>: A non-numeric value encountered in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/templates/samurai/html/mod_menu/default.php</b> on line <b>104</b><br /> <li class="item-1004 subcol0"><a href="/joomla-templates.html" >Premium Joomla Templates</a></li><li class="item-1006 subcol1"><a href="/joomla-extensions.html" >Premium Joomla Extensions</a></li><li class="item-1005 subcol0"><a href="/resources/free-templates.html" >Free Joomla Templates</a></li><li class="item-1007 subcol1"><a href="/resources/free-joomla-extensions.html" >Free Joomla Extensions</a></li><li class="item-1008 subcol0"><a href="/?Itemid=1146" >Best Joomla Club Plans</a></li></ul> </div> </div> </div></div><div id="bottom9" class="xtcBootstrapGrid span4 centercolumn cols-3 column-2"><div class="singlearea"><div class="module title-on "> <h3 class="moduletitle"> <span class="first_word">SITE LINKS</span> </h3> <div class="modulecontent"> <ul class="menu xtcdefaultmenu"> <br /> <b>Warning</b>: A non-numeric value encountered in <b>/mnt/data/vhosts/casite-810015.cloudaccess.net/httpdocs/templates/samurai/html/mod_menu/default.php</b> on line <b>104</b><br /> <li class="item-1013 active subcol0"><a href="/support.html" 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