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Contact Postmark Customer Support
<!doctype html> <html lang="en" class="no-js"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <title> Contact Postmark Customer Support </title> <meta name="description" content="Postmark provides fast and expert customer support via email and help articles."> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="globalsign-domain-verification" content="F0n5fUwYguswb99EGyC5qD87O15uv5VBUiX9yRrxX6"> <meta name="theme-color" content="#FFDE00"> <script>dataLayer = [{'siteType': 'landing', 'visitorIP': '8.222.208.146', 'doNotTrack': 0 }];</script> <link href="https://postmarkapp.com/dist/css/core.233bca689f85085cd63f.css" rel="stylesheet"> <link href="https://postmarkapp.com/dist/css/postmark.a8d5a5af7491033cd10b.css" rel="stylesheet"> <link rel="dns-prefetch" href="https://ssl.google-analytics.com"> <link rel="dns-prefetch" href="https://www.google-analytics.com"> <link rel="shortcut icon" href="/images/favicon.ico"> <link 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</head> <body> <header class="header "> <div class="u-container header_container"> <div class="header_branding"> <a href="https://postmarkapp.com/" class="header_postmark-logo">Postmark</a> <div class="header_actions"> <a href="https://account.postmarkapp.com/login" class="header_login cta-btn cta-btn--small ">Log In</a> <button class="header_hamburger js-nav-mobile-button" aria-haspopup="true"> <span></span> <span></span> <span></span> </button> </div> </div> <nav class="nav nav--header nav--desktop" role="navigation" aria-label="Main"> <ul class="nav_list"> <li class="nav_item "> <a href="https://postmarkapp.com/why" class="nav_link">Why Postmark?</a> </li> <li class="nav_item nav_item--dropdown"> <button class="nav_link js-nav-popup" aria-haspopup="true" aria-expanded="false" data-target=".js-dropdown-product">Product</button> <div class="nav_dropdown js-dropdown-product"> <div class="nav_dropdown-wrapper nav_dropdown-wrapper--product"> <div class="nav_features"> <h2 class="nav_sub-heading nav_sub-heading--features">Features</h2> <ul class="nav_list"> <li class="nav_item"> <a href="https://postmarkapp.com/email-api" class="nav_link"> <span class="nav_icon nav_icon--email-api"></span> <span class="nav_title">Email API</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/smtp-service" class="nav_link"> <span class="nav_icon nav_icon--smtp"></span> <span class="nav_title">SMTP Service</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/message-streams" class="nav_link"> <span class="nav_icon nav_icon--streams"></span> <span class="nav_title">Message Streams</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/transactional-email" class="nav_link"> <span class="nav_icon nav_icon--transactional"></span> <span class="nav_title">Transactional Email</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/email-delivery" class="nav_link"> <span class="nav_icon nav_icon--delivery"></span> <span class="nav_title">Email Delivery</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/email-templates" class="nav_link"> <span class="nav_icon nav_icon--templates"></span> <span class="nav_title">Email Templates</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/inbound-email" class="nav_link"> <span class="nav_icon nav_icon--inbound"></span> <span class="nav_title">Inbound Email</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/email-analytics" class="nav_link"> <span class="nav_icon nav_icon--insight"></span> <span class="nav_title">Analytics & Retention</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/integrations" class="nav_link"> <span class="nav_icon nav_icon--integrations"></span> <span class="nav_title">Integrations</span> </a> </li> </ul> </div> <div class="nav_sub"> <h2 class="nav_sub-heading"> <span class="nav_icon nav_icon--for"></span> <span class="nav_text">Postmark For</span> </h2> <ul class="nav_list"> <li><a href="https://postmarkapp.com/for/agencies" class="nav_sub-link">Agencies</a></li> <li><a href="https://postmarkapp.com/for/enterprise" class="nav_sub-link">Enterprise</a></li> <li><a href="https://postmarkapp.com/for/startups" class="nav_sub-link">Startups</a></li> <li><a href="https://postmarkapp.com/for/bootstrapped-startups" class="nav_sub-link">Bootstrapped Startups</a></li> <li><a href="https://postmarkapp.com/for/side-projects" class="nav_sub-link">Side Projects</a></li> </ul> <h2 class="nav_sub-heading u-pad-top--xs"> <span class="nav_icon nav_icon--versus"></span> <span class="nav_text">Postmark vs.</span> </h2> <ul class="nav_list"> <li><a href="https://postmarkapp.com/compare/sendgrid-alternative" class="nav_sub-link">SendGrid</a></li> <li><a href="https://postmarkapp.com/compare/mailgun-alternative" class="nav_sub-link">Mailgun</a></li> <li><a href="https://postmarkapp.com/compare/amazon-ses-alternative" class="nav_sub-link">Amazon SES</a></li> <li><a href="https://postmarkapp.com/compare/sparkpost-alternative" class="nav_sub-link">SparkPost</a></li> <li><a href="https://postmarkapp.com/compare/mandrill-alternative" class="nav_sub-link">Mandrill</a></li> </ul> </div> </div> </div> </li> <li class="nav_item"> <a href="https://postmarkapp.com/pricing" class="nav_link">Pricing</a> </li> <li class="nav_item nav_item--dropdown"> <button class="nav_link js-nav-popup" aria-haspopup="true" aria-expanded="false" data-target=".js-dropdown-resources">Resources</button> <div class="nav_dropdown js-dropdown-resources"> <div class="nav_dropdown-wrapper"> <ul class="nav_list"> <li class="nav_item"> <a href="https://postmarkapp.com/blog" class="nav_link"> <span class="nav_icon nav_icon--blog"></span> <span class="nav_title">Blog</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/developer" class="nav_link"> <span class="nav_icon nav_icon--api-docs"></span> <span class="nav_title">API Documentation</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/manual" class="nav_link"> <span class="nav_icon nav_icon--manual"></span> <span class="nav_title">Getting Started</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/guides" class="nav_link"> <span class="nav_icon nav_icon--guides"></span> <span class="nav_title">Email Guides</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/postmark-express" class="nav_link"> <span class="nav_icon nav_icon--comic"></span> <span class="nav_title">Email Comic</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/webinars" class="nav_link"> <span class="nav_icon nav_icon--webinars"></span> <span class="nav_title">Webinars</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/videos" class="nav_link"> <span class="nav_icon nav_icon--videos"></span> <span class="nav_title">Videos</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/podcast" class="nav_link"> <span class="nav_icon nav_icon--podcast"></span> <span class="nav_title">Podcast</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/labs" class="nav_link"> <span class="nav_icon nav_icon--labs"></span> <span class="nav_title">Labs</span> </a> </li> <li class="nav_item"> <a href="https://dmarcdigests.com" target="_blank" rel="noopener" class="nav_link"> <span class="nav_icon nav_icon--dmarc"></span> <span class="nav_title">DMARC Digests</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/glossary" class="nav_link"> <span class="nav_icon nav_icon--glossary"></span> <span class="nav_title">Glossary</span> </a> </li> </ul> </div> </div> </li> <li class="nav_item nav_item--dropdown nav_item--current"> <button class="nav_link js-nav-popup" aria-haspopup="true" aria-expanded="false" data-target=".js-dropdown-help">Help</button> <div class="nav_dropdown js-dropdown-help"> <div class="nav_dropdown-wrapper"> <ul class="nav_list"> <li class="nav_item"> <a href="https://postmarkapp.com/support" class="nav_link"> <span class="nav_icon nav_icon--support"></span> <span class="nav_title">Support Center</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/contact" class="nav_link"> <span class="nav_icon nav_icon--contact"></span> <span class="nav_title">Contact Support</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/talk-to-sales" class="nav_link"> <span class="nav_icon nav_icon--contact-sales"></span> <span class="nav_title">Talk to Sales</span> </a> </li> <li class="nav_item"> <a href="https://status.postmarkapp.com/" target="_blank" rel="noopener noreferrer" class="nav_link"> <span class="nav_icon nav_icon--status"></span> <span class="nav_title">Status</span> </a> </li> </ul> </div> </div> </li> <li class="nav_item nav_item--btn"> <a href="https://account.postmarkapp.com/login" id="nav-btn-log-in" class="nav_btn cta-btn ">Log in</a> </li> <li class="nav_item nav_item--btn"> <a href="https://account.postmarkapp.com/sign_up" id="nav-btn-signup" class="nav_btn cta-btn cta-btn--default js-signup" data-track="Click" data-category="Signup Button" data-label="Header">Start free trial</a> </li> </ul> </nav> <div class="nav-mobile js-nav-mobile hidden--at-l-2"> <img src="/images/logo-stamp-simple.svg" class="nav-mobile_logo" /> <nav class="nav nav--header nav--mobile" role="navigation" aria-label="Main"> <ul class="nav_list"> <li class="nav_item "> <a href="https://postmarkapp.com/why" class="nav_link">Why Postmark?</a> </li> <li class="nav_item nav_item--dropdown"> <button class="nav_link js-nav-popup" aria-haspopup="true" aria-expanded="false" data-target=".js-dropdown-product">Product</button> <div class="nav_dropdown js-dropdown-product"> <div class="nav_dropdown-wrapper nav_dropdown-wrapper--product"> <div class="nav_features"> <h2 class="nav_sub-heading nav_sub-heading--features">Features</h2> <ul class="nav_list"> <li class="nav_item"> <a href="https://postmarkapp.com/email-api" class="nav_link"> <span class="nav_icon nav_icon--email-api"></span> <span class="nav_title">Email API</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/smtp-service" class="nav_link"> <span class="nav_icon nav_icon--smtp"></span> <span class="nav_title">SMTP Service</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/message-streams" class="nav_link"> <span class="nav_icon nav_icon--streams"></span> <span class="nav_title">Message Streams</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/transactional-email" class="nav_link"> <span class="nav_icon nav_icon--transactional"></span> <span class="nav_title">Transactional Email</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/email-delivery" class="nav_link"> <span class="nav_icon nav_icon--delivery"></span> <span class="nav_title">Email Delivery</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/email-templates" class="nav_link"> <span class="nav_icon nav_icon--templates"></span> <span class="nav_title">Email Templates</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/inbound-email" class="nav_link"> <span class="nav_icon nav_icon--inbound"></span> <span class="nav_title">Inbound Email</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/email-analytics" class="nav_link"> <span class="nav_icon nav_icon--insight"></span> <span class="nav_title">Analytics & Retention</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/integrations" class="nav_link"> <span class="nav_icon nav_icon--integrations"></span> <span class="nav_title">Integrations</span> </a> </li> </ul> </div> <div class="nav_sub"> <h2 class="nav_sub-heading"> <span class="nav_icon nav_icon--for"></span> <span class="nav_text">Postmark For</span> </h2> <ul class="nav_list"> <li><a href="https://postmarkapp.com/for/agencies" class="nav_sub-link">Agencies</a></li> <li><a href="https://postmarkapp.com/for/enterprise" class="nav_sub-link">Enterprise</a></li> <li><a href="https://postmarkapp.com/for/startups" class="nav_sub-link">Startups</a></li> <li><a href="https://postmarkapp.com/for/bootstrapped-startups" class="nav_sub-link">Bootstrapped Startups</a></li> <li><a href="https://postmarkapp.com/for/side-projects" class="nav_sub-link">Side Projects</a></li> </ul> <h2 class="nav_sub-heading u-pad-top--xs"> <span class="nav_icon nav_icon--versus"></span> <span class="nav_text">Postmark vs.</span> </h2> <ul class="nav_list"> <li><a href="https://postmarkapp.com/compare/sendgrid-alternative" class="nav_sub-link">SendGrid</a></li> <li><a href="https://postmarkapp.com/compare/mailgun-alternative" class="nav_sub-link">Mailgun</a></li> <li><a href="https://postmarkapp.com/compare/amazon-ses-alternative" class="nav_sub-link">Amazon SES</a></li> <li><a href="https://postmarkapp.com/compare/sparkpost-alternative" class="nav_sub-link">SparkPost</a></li> <li><a href="https://postmarkapp.com/compare/mandrill-alternative" class="nav_sub-link">Mandrill</a></li> </ul> </div> </div> </div> </li> <li class="nav_item"> <a href="https://postmarkapp.com/pricing" class="nav_link">Pricing</a> </li> <li class="nav_item nav_item--dropdown"> <button class="nav_link js-nav-popup" aria-haspopup="true" aria-expanded="false" data-target=".js-dropdown-resources">Resources</button> <div class="nav_dropdown js-dropdown-resources"> <div class="nav_dropdown-wrapper"> <ul class="nav_list"> <li class="nav_item"> <a href="https://postmarkapp.com/blog" class="nav_link"> <span class="nav_icon nav_icon--blog"></span> <span class="nav_title">Blog</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/developer" class="nav_link"> <span class="nav_icon nav_icon--api-docs"></span> <span class="nav_title">API Documentation</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/manual" class="nav_link"> <span class="nav_icon nav_icon--manual"></span> <span class="nav_title">Getting Started</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/guides" class="nav_link"> <span class="nav_icon nav_icon--guides"></span> <span class="nav_title">Email Guides</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/postmark-express" class="nav_link"> <span class="nav_icon nav_icon--comic"></span> <span class="nav_title">Email Comic</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/webinars" class="nav_link"> <span class="nav_icon nav_icon--webinars"></span> <span class="nav_title">Webinars</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/videos" class="nav_link"> <span class="nav_icon nav_icon--videos"></span> <span class="nav_title">Videos</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/podcast" class="nav_link"> <span class="nav_icon nav_icon--podcast"></span> <span class="nav_title">Podcast</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/labs" class="nav_link"> <span class="nav_icon nav_icon--labs"></span> <span class="nav_title">Labs</span> </a> </li> <li class="nav_item"> <a href="https://dmarcdigests.com" target="_blank" rel="noopener" class="nav_link"> <span class="nav_icon nav_icon--dmarc"></span> <span class="nav_title">DMARC Digests</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/glossary" class="nav_link"> <span class="nav_icon nav_icon--glossary"></span> <span class="nav_title">Glossary</span> </a> </li> </ul> </div> </div> </li> <li class="nav_item nav_item--dropdown nav_item--current"> <button class="nav_link js-nav-popup" aria-haspopup="true" aria-expanded="false" data-target=".js-dropdown-help">Help</button> <div class="nav_dropdown js-dropdown-help"> <div class="nav_dropdown-wrapper"> <ul class="nav_list"> <li class="nav_item"> <a href="https://postmarkapp.com/support" class="nav_link"> <span class="nav_icon nav_icon--support"></span> <span class="nav_title">Support Center</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/contact" class="nav_link"> <span class="nav_icon nav_icon--contact"></span> <span class="nav_title">Contact Support</span> </a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/talk-to-sales" class="nav_link"> <span class="nav_icon nav_icon--contact-sales"></span> <span class="nav_title">Talk to Sales</span> </a> </li> <li class="nav_item"> <a href="https://status.postmarkapp.com/" target="_blank" rel="noopener noreferrer" class="nav_link"> <span class="nav_icon nav_icon--status"></span> <span class="nav_title">Status</span> </a> </li> </ul> </div> </div> </li> <li class="nav_item nav_item--btn"> <a href="https://account.postmarkapp.com/login" id="nav-btn-log-in" class="nav_btn cta-btn ">Log in</a> </li> <li class="nav_item nav_item--btn"> <a href="https://account.postmarkapp.com/sign_up" id="nav-btn-signup" class="nav_btn cta-btn cta-btn--default js-signup" data-track="Click" data-category="Signup Button" data-label="Header">Start free trial</a> </li> </ul> </nav> <div class="nav-mobile_extras"> <a href="https://account.postmarkapp.com/sign_up" class="cta-btn cta-btn--default cta-btn--medium js-signup" data-track="Click" data-category="Signup Button" data-label="Header (Mobile)">Start free trial</a> <p class="nav-mobile_login">Already have an account? <a href="https://account.postmarkapp.com/login">Log in →</a></p> </div> </div> </div> </header> <div class="page u-clearfix"> <header class="hero hero--support hero--overlap hero--centered"> <div class="u-container u-grid u-grid--center u-grid--full"> <div class="hero_body u-grid-cell"> <h1 class="hero_title title-hero">Contact our support team</h1> <p class="hero_desc hero_desc--half">Our customer success folks are enjoying some time off with their families. We’ll get back to you between 3am and 7pm EST, Monday to Friday.</p> <ul class="team-list team-list--overlap team-list--hero team-list--medium"> <li class="team-list_item"> <img src="https://craft-assets.postmarkapp.com/userphotos/Iroig/_80x80_crop_center-center_none/T02JENB1D-U06SB2VCMHR-6f6fbf0d2aab-512.jpeg" srcset="https://craft-assets.postmarkapp.com/userphotos/Iroig/_160x160_crop_center-center_none/T02JENB1D-U06SB2VCMHR-6f6fbf0d2aab-512.jpeg 2x" alt="Ignacio Roig" title="Ignacio Roig" class="team-list_photo" /> <span class="team-list_name">Ignacio</span> </li> <li class="team-list_item"> <img src="https://craft-assets.postmarkapp.com/userphotos/natalie.keshlear/_80x80_crop_center-center_none/nataliekeshlear.jpg" srcset="https://craft-assets.postmarkapp.com/userphotos/natalie.keshlear/_160x160_crop_center-center_none/nataliekeshlear.jpg 2x" alt="Natalie Keshlear" title="Natalie Keshlear" class="team-list_photo" /> <span class="team-list_name">Natalie</span> </li> <li class="team-list_item"> <img src="https://craft-assets.postmarkapp.com/userphotos/natalierobles/_80x80_crop_center-center_none/biopic.jpeg" srcset="https://craft-assets.postmarkapp.com/userphotos/natalierobles/_160x160_crop_center-center_none/biopic.jpeg 2x" alt="Natalie Robles" title="Natalie Robles" class="team-list_photo" /> <span class="team-list_name">Natalie</span> </li> </ul> </div> </div> </header> <div class="form-wrapper"> <div class="u-container u-container--narrow"> <form method="POST" action="https://postmark.activehosted.com/proc.php" id="_form_23_" class="_form _form_23 contact-form form--stacked form--island form--overlap" novalidate data-styles-version="5"> <input type="hidden" name="u" value="23"/> <input type="hidden" name="f" value="23"/> <input type="hidden" name="s"/> <input type="hidden" name="c" value="0"/> <input type="hidden" name="m" value="0"/> <input type="hidden" name="act" value="sub"/> <input type="hidden" name="v" value="2"/> <input type="hidden" name="or" value="00c0b2cd9310805c953fa9fef0ae7280"/> <div class="_form-content"> <fieldset> <p class="form-notice form-notice--highlight">Check out our <a href="https://postmarkapp.com/support">support center</a> for immediate solutions to common questions.</p> <div class="form-row"> <div class="form-label form-label--required"> <label for="field[49]" class="_form-label"> What can we help with? </label> <div class="form-comment"> <p>Looking for sales? We do things differently. <a href="https://postmarkapp.com/talk-to-sales">Speak to our product team</a>.</p> </div> </div> <div class="form-field"> <select name="field[49]" id="field[49]" required> <option value="Empty topic">Select a topic…</option> <option value="I have a question before signing up"> I have a question before signing up </option> <option value="I need help sending outbound emails"> I need help sending outbound emails </option> <option value="I need help processing inbound emails"> I need help processing inbound emails </option> <option value="I have a question about using templates"> I have a question about using templates </option> <option value="I have a question about my account"> I have a question about my account </option> <option value="I'm having trouble sending to a recipient or domain"> I'm having trouble sending to a recipient or domain </option> <option value="I'd like to request a dedicated IP"> I'd like to request a dedicated IP </option> <option value="I'd like to discuss high volume pricing"> I'd like to discuss high volume pricing </option> <option value="Something else is on my mind"> Something else is on my mind </option> </select> </div> </div> <div class="form-row conditional-field account-topic-fields" style="display: none;"> <div class="form-label form-label--optional"> <label for="field[56]" class="_form-label">What is your question about?</label> </div> <div class="_field-wrapper form-field"> <select name="field[56]" id="field[56]"> <option value="">Select an option...</option> <option value="Login issues">Login Issues</option> <option value="Billing">Billing</option> <option value="Permissions">Permissions</option> <option value="Monthly plans">Monthly Plans</option> <option value="Something else">Something Else</option> </select> </div> </div> <div class="form-row"> <div class="form-label"> <label for="fullname" class="_form-label">What's your name?</label> </div> <div class="form-field"> <input type="text" id="fullname" name="fullname" placeholder="Name..."/> </div> </div> <div class="form-row"> <div class="form-label form-label--required"> <label for="email" class="_form-label"> What's the email address on your Postmark account? </label> <div class="form-comment"> <p>We'll never use this email for marketing purposes.</p> </div> </div> <div class="form-field"> <input type="text" id="email" name="email" placeholder="Email address..." required/> </div> </div> <div class="form-row"> <div class="form-label form-label--required"> <label for="field[50]" class="_form-label"> What's your question or issue? </label> <div class="form-comment"> <p>Tell us about the issue or question in detail. The more detail you provide, the faster we can assign the case and answer it.</p> </div> </div> <div class="form-field"> <textarea rows="8" id="field[50]" name="field[50]" placeholder="" required></textarea> </div> </div> <div class="form-row conditional-field outbound-fields" style="display: none;"> <div class="form-label form-label--optional"> <label for="field[51]" class="_form-label">Sending with API or SMTP</label> </div> <div class="form-field"> <select name="field[51]" id="field[51]"> <option value="">Select a sending method...</option> <option value="API">API</option> <option value="SMTP">SMTP</option> </select> </div> </div> <div class="form-row conditional-field message-link-fields" style="display: none;"> <div class="form-label form-label--optional"> <label for="field[52]" class="_form-label">Provide a link to an example message from your activity</label> </div> <div class="form-field"> <input type="text" id="field[52]" name="field[52]" placeholder="https://account.postmarkapp.com/servers/xxxxx/messages/..."/> </div> </div> <div class="form-row conditional-field error-message-fields" style="display: none;"> <div class="form-label form-label--optional"> <label for="field[53]" class="_form-label">Example error message</label> </div> <div class="form-field"> <textarea rows="4" id="field[53]" name="field[53]" placeholder=""></textarea> </div> </div> <div class="form-row conditional-field template-server-fields" style="display: none;"> <div class="form-label form-label--optional"> <label for="field[54]" class="_form-label">Which server does the template belong to?</label> </div> <div class="form-field"> <input type="text" id="field[54]" name="field[54]" placeholder="Server name..."/> </div> </div> <div class="form-row conditional-field template-name-fields" style="display: none;"> <div class="form-label form-label--optional"> <label for="field[55]" class="_form-label">What is the name of the template?</label> </div> <div class="form-field"> <input type="text" id="field[55]" name="field[55]" placeholder="Template name..."/> </div> </div> <div class="form-row"> <div class="form-field"> <div class="g-recaptcha" data-sitekey="6LcwIw8TAAAAACP1ysM08EhCgzd6q5JAOUR1a0Go"></div> </div> </div> <div class="form-submit"> <input id="_form_23_submit" type="submit" name="commit" value="Submit your support request"> </div> <div class="form-comment form-comment--submit"> <p>We'll get back to you between 3am and 7pm EST, Monday to Friday.</p> </div> </fieldset> </div> <div class="_form-thank-you" style="display:none;"> </div> </form> <script> window.cfields = { "49": "support_questions", "50": "support_message", "51": "sending_with_api_or_smpt", "52": "link_to_an_example_message_from_your_activity", "53": "example_error_message", "54": "which_server_does_the_template_belong_to", "55": "what_is_the_name_of_the_template", "56": "account_question" }; // Handle conditional fields visibility document.addEventListener('DOMContentLoaded', function() { const topicSelect = document.getElementById('field[49]'); const conditionalFields = document.querySelectorAll('.conditional-field'); function hideAllConditionalFields() { conditionalFields.forEach(field => field.style.display = 'none'); } function showFields(selectors) { selectors.forEach(selector => { const fields = document.querySelectorAll(selector); fields.forEach(field => field.style.display = 'block'); }); } topicSelect.addEventListener('change', function() { hideAllConditionalFields(); const selectedValue = this.value; switch(selectedValue) { case 'I need help sending outbound emails': showFields(['.outbound-fields', '.message-link-fields', '.error-message-fields']); break; case 'I need help processing inbound emails': showFields(['.message-link-fields']); break; case 'I have a question about using templates': showFields(['.template-server-fields', '.template-name-fields']); break; case 'I have a question about my account': showFields(['.account-topic-fields']); break; case 'I\'m having trouble sending to a recipient or domain': showFields(['.message-link-fields']); break; } }); }); window._show_thank_you = function(id, message, trackcmp_url, email) { var form = document.getElementById('_form_' + id + '_'), thank_you = form.querySelector('._form-thank-you'); form.querySelector('._form-content').style.display = 'none'; thank_you.innerHTML = message; thank_you.style.display = 'block'; const vgoAlias = typeof visitorGlobalObjectAlias === 'undefined' ? 'vgo' : visitorGlobalObjectAlias; var visitorObject = window[vgoAlias]; if (email && typeof visitorObject !== 'undefined') { visitorObject('setEmail', email); visitorObject('update'); } else if (typeof (trackcmp_url) != 'undefined' && trackcmp_url) { // Site tracking URL to use after inline form submission. _load_script(trackcmp_url); } if (typeof window._form_callback !== 'undefined') { window._form_callback(id); } }; window._show_unsubscribe = function(id, message, trackcmp_url, email) { var form = document.getElementById('_form_' + id + '_'), unsub = form.querySelector('._form-thank-you'); var branding = form.querySelector('._form-branding'); if (branding) { branding.style.display = 'none'; } form.querySelector('._form-content').style.display = 'none'; unsub.style.display = 'block'; form.insertAdjacentHTML('afterend', message) const vgoAlias = typeof visitorGlobalObjectAlias === 'undefined' ? 'vgo' : visitorGlobalObjectAlias; var visitorObject = window[vgoAlias]; if (email && typeof visitorObject !== 'undefined') { visitorObject('setEmail', email); visitorObject('update'); } else if (typeof (trackcmp_url) != 'undefined' && trackcmp_url) { // Site tracking URL to use after inline form submission. _load_script(trackcmp_url); } if (typeof window._form_callback !== 'undefined') { window._form_callback(id); } }; window._show_error = function(id, message, html) { var form = document.getElementById('_form_' + id + '_'), err = document.createElement('div'), button = form.querySelector('button[type="submit"]'), old_error = form.querySelector('._form_error'); if (old_error) { old_error.parentNode.removeChild(old_error); } err.innerHTML = message; err.className = '_error-inner _form_error _no_arrow'; var wrapper = document.createElement('div'); wrapper.className = '_form-inner _show_be_error'; wrapper.appendChild(err); button.parentNode.insertBefore(wrapper, button); var submitButton = form.querySelector('[id^="_form"][id$="_submit"]'); submitButton.disabled = false; submitButton.classList.remove('processing'); if (html) { var div = document.createElement('div'); div.className = '_error-html'; div.innerHTML = html; err.appendChild(div); } }; window._show_pc_confirmation = function(id, header, detail, show, email) { var form = document.getElementById('_form_' + id + '_'), pc_confirmation = form.querySelector('._form-pc-confirmation'); if (pc_confirmation.style.display === 'none') { form.querySelector('._form-content').style.display = 'none'; pc_confirmation.innerHTML = "<div class='_form-title'>" + header + "</div>" + "<p>" + detail + "</p>" + "<button class='_submit' id='hideButton'>Manage preferences</button>"; pc_confirmation.style.display = 'block'; var mp = document.querySelector('input[name="mp"]'); mp.value = '0'; } else { form.querySelector('._form-content').style.display = 'inline'; pc_confirmation.style.display = 'none'; } var hideButton = document.getElementById('hideButton'); // Add event listener to the button hideButton.addEventListener('click', function() { var submitButton = document.querySelector('#_form_23_submit'); submitButton.disabled = false; submitButton.classList.remove('processing'); var mp = document.querySelector('input[name="mp"]'); mp.value = '1'; const cacheBuster = new URL(window.location.href); cacheBuster.searchParams.set('v', new Date().getTime()); window.location.href = cacheBuster.toString(); }); const vgoAlias = typeof visitorGlobalObjectAlias === 'undefined' ? 'vgo' : visitorGlobalObjectAlias; var visitorObject = window[vgoAlias]; if (email && typeof visitorObject !== 'undefined') { visitorObject('setEmail', email); visitorObject('update'); } else if (typeof (trackcmp_url) != 'undefined' && trackcmp_url) { // Site tracking URL to use after inline form submission. _load_script(trackcmp_url); } if (typeof window._form_callback !== 'undefined') { window._form_callback(id); } }; window._load_script = function(url, callback, isSubmit) { var head = document.querySelector('head'), script = document.createElement('script'), r = false; var submitButton = document.querySelector('#_form_23_submit'); script.charset = 'utf-8'; script.src = url; if (callback) { script.onload = script.onreadystatechange = function() { if (!r && (!this.readyState || this.readyState == 'complete')) { r = true; callback(); } }; } script.onerror = function() { if (isSubmit) { if (script.src.length > 10000) { _show_error("23", "Sorry, your submission failed. Please shorten your responses and try again."); } else { _show_error("23", "Sorry, your submission failed. Please try again."); } submitButton.disabled = false; submitButton.classList.remove('processing'); } } head.appendChild(script); }; (function() { var iti; if (window.location.search.search("excludeform") !== -1) { return false; } var getCookie = function(name) { var match = document.cookie.match(new RegExp('(^|; )' + name + '=([^;]+)')); return match ? match[2] : null; } var setCookie = function(name, value) { var now = new Date(); var time = now.getTime(); var expireTime = time + 1000 * 60 * 60 * 24 * 365; now.setTime(expireTime); document.cookie = name + '=' + value + '; expires=' + now + ';path=/; Secure; SameSite=Lax;'; } var addEvent = function(element, event, func) { if (element.addEventListener) { element.addEventListener(event, func); } else { var oldFunc = element['on' + event]; element['on' + event] = function() { oldFunc.apply(this, arguments); func.apply(this, arguments); }; } } var _removed = false; var form_to_submit = document.getElementById('_form_23_'); var allInputs = form_to_submit.querySelectorAll('input, select, textarea'), tooltips = [], submitted = false; var getUrlParam = function(name) { if (name.toLowerCase() !== 'email') { var params = new URLSearchParams(window.location.search); return params.get(name) || false; } // email is a special case because a plus is valid in the email address var qString = window.location.search; if (!qString) { return false; } var parameters = qString.substr(1).split('&'); for (var i = 0; i < parameters.length; i++) { var parameter = parameters[i].split('='); if (parameter[0].toLowerCase() === 'email') { return parameter[1] === undefined ? true : decodeURIComponent(parameter[1]); } } return false; }; var acctDateFormat = "%B %d %Y"; var getNormalizedDate = function(date, acctFormat) { var decodedDate = decodeURIComponent(date); if (acctFormat && acctFormat.match(/(%d|%e).*%m/gi) !== null) { return decodedDate.replace(/(\d{2}).*(\d{2}).*(\d{4})/g, '$3-$2-$1'); } else if (Date.parse(decodedDate)) { var dateObj = new Date(decodedDate); var year = dateObj.getFullYear(); var month = dateObj.getMonth() + 1; var day = dateObj.getDate(); return `${year}-${month < 10 ? `0${month}` : month}-${day < 10 ? `0${day}` : day}`; } return false; }; var getNormalizedTime = function(time) { var hour, minutes; var decodedTime = decodeURIComponent(time); var timeParts = Array.from(decodedTime.matchAll(/(\d{1,2}):(\d{1,2})\W*([AaPp][Mm])?/gm))[0]; if (timeParts[3]) { // 12 hour format var isPM = timeParts[3].toLowerCase() === 'pm'; if (isPM) { hour = parseInt(timeParts[1]) === 12 ? '12' : `${parseInt(timeParts[1]) + 12}`; } else { hour = parseInt(timeParts[1]) === 12 ? '0' : timeParts[1]; } } else { // 24 hour format hour = timeParts[1]; } var normalizedHour = parseInt(hour) < 10 ? `0${parseInt(hour)}` : hour; var minutes = timeParts[2]; return `${normalizedHour}:${minutes}`; }; for (var i = 0; i < allInputs.length; i++) { var regexStr = "field\\[(\\d+)\\]"; var results = new RegExp(regexStr).exec(allInputs[i].name); if (results != undefined) { allInputs[i].dataset.name = allInputs[i].name.match(/\[time\]$/) ? `${window.cfields[results[1]]}_time` : window.cfields[results[1]]; } else { allInputs[i].dataset.name = allInputs[i].name; } var fieldVal = getUrlParam(allInputs[i].dataset.name); if (fieldVal) { if (allInputs[i].dataset.autofill === "false") { continue; } if (allInputs[i].type == "radio" || allInputs[i].type == "checkbox") { if (allInputs[i].value == fieldVal) { allInputs[i].checked = true; } } else if (allInputs[i].type == "date") { allInputs[i].value = getNormalizedDate(fieldVal, acctDateFormat); } else if (allInputs[i].type == "time") { allInputs[i].value = getNormalizedTime(fieldVal); } else { allInputs[i].value = fieldVal; } } } var remove_tooltips = function() { for (var i = 0; i < tooltips.length; i++) { tooltips[i].tip.parentNode.removeChild(tooltips[i].tip); } tooltips = []; }; var remove_tooltip = function(elem) { for (var i = 0; i < tooltips.length; i++) { if (tooltips[i].elem === elem) { tooltips[i].tip.parentNode.removeChild(tooltips[i].tip); tooltips.splice(i, 1); return; } } }; var create_tooltip = function(elem, text) { var tooltip = document.createElement('div'), arrow = document.createElement('div'), inner = document.createElement('div'), new_tooltip = {}; if (elem.type != 'radio' && (elem.type != 'checkbox' || elem.name === 'sms_consent')) { tooltip.className = '_error'; arrow.className = '_error-arrow'; inner.className = '_error-inner'; inner.innerHTML = text; tooltip.appendChild(arrow); tooltip.appendChild(inner); elem.parentNode.appendChild(tooltip); } else { tooltip.className = '_error-inner _no_arrow'; tooltip.innerHTML = text; elem.parentNode.insertBefore(tooltip, elem); new_tooltip.no_arrow = true; } new_tooltip.tip = tooltip; new_tooltip.elem = elem; tooltips.push(new_tooltip); return new_tooltip; }; var resize_tooltip = function(tooltip) { var rect = tooltip.elem.getBoundingClientRect(); var doc = document.documentElement, scrollPosition = rect.top - ((window.pageYOffset || doc.scrollTop) - (doc.clientTop || 0)); if (scrollPosition < 40) { tooltip.tip.className = tooltip.tip.className.replace(/ ?(_above|_below) ?/g, '') + ' _below'; } else { tooltip.tip.className = tooltip.tip.className.replace(/ ?(_above|_below) ?/g, '') + ' _above'; } }; var resize_tooltips = function() { if (_removed) { return; } for (var i = 0; i < tooltips.length; i++) { if (!tooltips[i].no_arrow) { resize_tooltip(tooltips[i]); } } }; var validate_field = function(elem, remove) { var tooltip = null, value = elem.value, no_error = true; remove ? remove_tooltip(elem) : false; if (elem.type != 'checkbox') { elem.className = elem.className.replace(/ ?_has_error ?/g, ''); } if (elem.getAttribute('required') !== null) { if (elem.type == 'radio' || (elem.type == 'checkbox' && /any/.test(elem.className))) { var elems = form_to_submit.elements[elem.name]; if (!(elems instanceof NodeList || elems instanceof HTMLCollection) || elems.length <= 1) { no_error = elem.checked; } else { no_error = false; for (var i = 0; i < elems.length; i++) { if (elems[i].checked) { no_error = true; } } } if (!no_error) { tooltip = create_tooltip(elem, "Please select an option."); } } else if (elem.type == 'checkbox') { var elems = form_to_submit.elements[elem.name], found = false, err = []; no_error = true; for (var i = 0; i < elems.length; i++) { if (elems[i].getAttribute('required') === null) { continue; } if (!found && elems[i] !== elem) { return true; } found = true; elems[i].className = elems[i].className.replace(/ ?_has_error ?/g, ''); if (!elems[i].checked) { no_error = false; elems[i].className = elems[i].className + ' _has_error'; err.push("Checking %s is required".replace("%s", elems[i].value)); } } if (!no_error) { tooltip = create_tooltip(elem, err.join('<br/>')); } } else if (elem.tagName == 'SELECT') { var selected = true; if (elem.multiple) { selected = false; for (var i = 0; i < elem.options.length; i++) { if (elem.options[i].selected) { selected = true; break; } } } else { for (var i = 0; i < elem.options.length; i++) { if (elem.options[i].selected && (!elem.options[i].value || (elem.options[i].value.match(/\n/g))) ) { selected = false; } } } if (!selected) { elem.className = elem.className + ' _has_error'; no_error = false; tooltip = create_tooltip(elem, "Please select an option."); } } else if (value === undefined || value === null || value === '') { elem.className = elem.className + ' _has_error'; no_error = false; tooltip = create_tooltip(elem, "This field is required."); } } if (no_error && elem.name == 'email') { if (!value.match(/^[\+_a-z0-9-'&=]+(\.[\+_a-z0-9-']+)*@[a-z0-9-]+(\.[a-z0-9-]+)*(\.[a-z]{2,})$/i)) { elem.className = elem.className + ' _has_error'; no_error = false; tooltip = create_tooltip(elem, "Enter a valid email address."); } } if (no_error && (elem.id == 'phone')) { if (elem.value.trim() && typeof iti != 'undefined' && !iti.isValidNumber()) { elem.className = elem.className + ' _has_error'; no_error = false; tooltip = create_tooltip(elem, "Enter a valid phone number."); } } if (no_error && /date_field/.test(elem.className)) { if (!value.match(/^\d\d\d\d-\d\d-\d\d$/)) { elem.className = elem.className + ' _has_error'; no_error = false; tooltip = create_tooltip(elem, "Enter a valid date."); } } if (no_error && elem.name === 'sms_consent') { const elemShouldBeChecked = (!!elem.attributes.required && !elem.checked); if (elemShouldBeChecked) { elem.className = elem.className + ' _has_error'; no_error = false; tooltip = create_tooltip(elem, "Please check this box to continue"); } else { elem.className = elem.className.replace(/ ?_has_error ?/g, ''); } } tooltip ? resize_tooltip(tooltip) : false; return no_error; }; var needs_validate = function(el) { if (el.getAttribute('required') !== null) { return true; } if ((el.name === 'email' || el.id === 'phone') && el.value !== "") { return true; } return false; }; var validate_form = function(e) { var err = form_to_submit.querySelector('._form_error'), no_error = true; if (!submitted) { submitted = true; for (var i = 0, len = allInputs.length; i < len; i++) { var input = allInputs[i]; if (needs_validate(input)) { if (input.type == 'text' || input.type == 'number' || input.type == 'time' || input.type == 'tel') { addEvent(input, 'blur', function() { this.value = this.value.trim(); validate_field(this, true); }); addEvent(input, 'input', function() { validate_field(this, true); }); } else if (input.type == 'radio' || input.type == 'checkbox') { (function(el) { function getElementsArray(name) { const value = form_to_submit.elements[name]; if (Array.isArray(value)) { return value; } return [value]; } var radios = getElementsArray(el.name); for (var i = 0; i < radios.length; i++) { addEvent(radios[i], 'change', function() { validate_field(el, true); }); } })(input); } else if (input.tagName == 'SELECT') { addEvent(input, 'change', function() { validate_field(this, true); }); } else if (input.type == 'textarea') { addEvent(input, 'input', function() { validate_field(this, true); }); } } } } remove_tooltips(); for (var i = 0, len = allInputs.length; i < len; i++) { var elem = allInputs[i]; if (needs_validate(elem)) { if (elem.tagName.toLowerCase() !== "select") { elem.value = elem.value.trim(); } validate_field(elem) ? true : no_error = false; } } if (!no_error && e) { e.preventDefault(); } resize_tooltips(); return no_error; }; addEvent(window, 'resize', resize_tooltips); addEvent(window, 'scroll', resize_tooltips); window['recaptcha_callback'] = function() { // Get all recaptchas in the DOM (there may be more than one form on the page). var recaptchas = document.getElementsByClassName("g-recaptcha"); for (var i in recaptchas) { // Set the recaptcha element ID, so the recaptcha can be applied to each element. var recaptcha_id = "recaptcha_" + i; recaptchas[i].id = recaptcha_id; var el = document.getElementById(recaptcha_id); if (el != null) { var sitekey = el.getAttribute("data-sitekey"); var stoken = el.getAttribute("data-stoken"); grecaptcha.render(recaptcha_id, {"sitekey": sitekey, "stoken": stoken}); } } }; _load_script("https://www.google.com/recaptcha/api.js?onload=recaptcha_callback&render=explicit"); var _form_serialize = function(form) { if (!form || form.nodeName !== "FORM") { return } var i, j, q = []; for (i = 0; i < form.elements.length; i++) { if (form.elements[i].name === "") { continue } switch (form.elements[i].nodeName) { case"INPUT": switch (form.elements[i].type) { case"tel": q.push(form.elements[i].name + "=" + encodeURIComponent(form.elements[i].previousSibling.querySelector('div.iti__selected-dial-code').innerText) + encodeURIComponent(" ") + encodeURIComponent(form.elements[i].value)); break; case"text": case"number": case"date": case"time": case"hidden": case"password": case"button": case"reset": case"submit": q.push(form.elements[i].name + "=" + encodeURIComponent(form.elements[i].value)); break; case"checkbox": case"radio": if (form.elements[i].checked) { q.push(form.elements[i].name + "=" + encodeURIComponent(form.elements[i].value)) } break; case"file": break } break; case"TEXTAREA": q.push(form.elements[i].name + "=" + encodeURIComponent(form.elements[i].value)); break; case"SELECT": switch (form.elements[i].type) { case"select-one": q.push(form.elements[i].name + "=" + encodeURIComponent(form.elements[i].value)); break; case"select-multiple": for (j = 0; j < form.elements[i].options.length; j++) { if (form.elements[i].options[j].selected) { q.push(form.elements[i].name + "=" + encodeURIComponent(form.elements[i].options[j].value)) } } break } break; case"BUTTON": switch (form.elements[i].type) { case"reset": case"submit": case"button": q.push(form.elements[i].name + "=" + encodeURIComponent(form.elements[i].value)); break } break } } return q.join("&") }; const formSupportsPost = false; var form_submit = function(e) { e.preventDefault(); if (validate_form()) { if (form_to_submit.querySelector('input[name="phone"]') && typeof iti != 'undefined') { form_to_submit.querySelector('input[name="phone"]').value = iti.getNumber(); } // use this trick to get the submit button & disable it using plain javascript var submitButton = e.target.querySelector('#_form_23_submit'); submitButton.disabled = true; submitButton.classList.add('processing'); var serialized = _form_serialize(document.getElementById('_form_23_')).replace(/%0A/g, '\\n'); var err = form_to_submit.querySelector('._form_error'); err ? err.parentNode.removeChild(err) : false; async function submitForm() { var formData = new FormData(); const searchParams = new URLSearchParams(serialized); searchParams.forEach((value, key) => { if (key !== 'hideButton') { formData.append(key, value); } }); let request = { headers: { "Accept": "application/json" }, body: formData, method: "POST" }; let pageUrlParams = new URLSearchParams(window.location.search); if (pageUrlParams.has('t')) { request.headers.Authorization = 'Bearer ' + pageUrlParams.get('t'); } const response = await fetch('https://postmark.activehosted.com/proc.php?jsonp=true', request); return response.json(); } if (formSupportsPost) { submitForm().then((data) => { eval(data.js); }).catch(() => { _show_error("23", "Sorry, your submission failed. Please try again."); }); } else { _load_script('https://postmark.activehosted.com/proc.php?' + serialized + '&jsonp=true', null, true); } } return false; }; addEvent(form_to_submit, 'submit', form_submit); })(); </script> </div> </div> </div> <footer class="footer footer--inverted"> <div class="u-container footer_container"> <nav class="nav nav--footer " role="navigation" aria-label="Footer"> <div class="nav_group"> <h4 class="nav_heading">Product</h4> <ul class="nav_list"> <li class="nav_item"> <a href="https://postmarkapp.com/pricing" class="nav_link">Pricing</a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/customers" class="nav_link">Customers</a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/reviews" class="nav_link">Reviews</a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/dedicated-ips" class="nav_link">Dedicated IPs</a> </li> <li class="nav_item"> <a href="https://postmarkapp.com/ios" class="nav_link">iOS App</a> </li> <li 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