Changing dynamics for in-house pensions managers

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class="container"> <div class="mega-menu-headings grid grid-cols-4 gap-8 2xl:gap-20"> <h3 class="h3">Pensions</h3> <h3 class="h3">Benefits</h3> <h3 class="h3">Investment</h3> <h3 class="h3">Wealth</h3> </div> </div> <div class="horizontal-divider"></div> <div class="container"> <div class="grid grid-cols-4 gap-8 2xl:gap-20"> <div class="flex flex-col"> <ul> <li><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/what-we-do/pensions/defined-benefit-consulting/">DB consulting</a></li> <li><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/what-we-do/pensions/dc-consulting/">DC consulting</a></li> <li><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/what-we-do/pensions/pensions-administration//">Pensions administration</a></li> <li><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" 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href="https://www.isio.com/what-we-do/investment/i-flo/">i-FLO</a></li> </ul> <div class="pt-3 xl:pt-4 mt-auto"> <a href="https://www.isio.com/what-we-do/investment/" class="view-all-link">All investment services</a> </div> </div> <div class="flex flex-col"> <ul> <li><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/what-we-do/wealth/wealth-management/">Wealth management</a></li> <li><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/what-we-do/wealth/member-advice/">Member advice</a></li> </ul> <div class="pt-3 xl:pt-4 mt-auto"> <a href="https://www.isio.com/what-we-do/wealth/" class="view-all-link">All wealth services</a> </div> </div> </div> </div> <div class="pb-8 pt-4 w-full"><button class="close-mega-menu mx-auto block"> <svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"> <path d="M1 1L19.5 19.5" class="stroke-white" stroke-width="2" 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class="pb-8 pt-4 w-full"><button class="close-mega-menu mx-auto block"> <svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"> <path d="M1 1L19.5 19.5" class="stroke-white" stroke-width="2" stroke-linecap="round"/> <path d="M20 1L1.5 19.5" class="stroke-white" stroke-width="2" stroke-linecap="round"/> </svg></button></div> </div> </section> </li><li class='flex items-center has-mega-menu menu-item menu-item-type-post_type menu-item-object-page'><div class="relative flex items-center h-full menu-link-wrapper"><a href="https://www.isio.com/digital/">Digital services</a></div><section class="mega-menu hidden bg-brandGreen text-white"> <div class="lg:container md:mx-2 lg:mx-auto"> <div class="grid grid-cols-[290px,_10px_,1fr,_auto] xl:grid-cols-[300px,_10px_,1fr,_auto] justify-between"> <div x-data class="intro-text pt-8 w-[300px] pr-7"> <h2 class="text-2xl xl:text-4xl font-semibold mb-8">Digital services</h2> <p class="leading-6 2xl:leading-6 font-light text-base 2xl:text-lg ">Solutions that combine deep pensions expertise with digital prowess.</p> </div> <div class="vertical-divider"></div> <ul class="columns-2 gap-x-10 pt-12 pl-[3cqw] pr-5"> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/digital/digital-product-development/">Digital product development</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/digital/data-services/">Data services</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/digital/digital-transformation-and-change/">Digital transformation and change</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/digital/member-engagement/">Member 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takeaways from a highly anticipated Budget</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/insights/lgps-england-wales-low-risk-funding-index-30-september-2024-results/">LGPS (England & Wales) Low-Risk Funding Index: 30 September 2024 results</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/news/isio-quarterly-october-2024/">Isio Quarterly October 2024</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/news/isio-acquires-k3-advisory-to-bolster-risk-settlement-capabilities/">Isio acquires K3 Advisory to bolster risk settlement capabilities</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/insights/changing-dynamics-for-in-house-pensions-managers/">Changing dynamics for in-house pensions managers</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/insights/royal-mail-delivers-a-return-to-collectivism/">Royal Mail delivers a return to collectivism</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/insights/royal-londons-entry-into-the-bulk-annuity-market/">Get your benefits right or risk losing top talent</a></li> </ul> <div> <div class="mega-menu-image w-[350px]"> <a class="image-link" href="https://www.isio.com/2024/02/29/outpacing-change/"> <div class="relative overflow-hidden object-cover w-full h-[220px]"> <img width="366" height="187" src="https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-366x187.png" class="w-full h-full object-cover" alt="" decoding="async" fetchpriority="high" srcset="https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-366x187.png 366w, https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-300x153.png 300w, https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-1024x523.png 1024w, https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-768x392.png 768w, https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-1536x784.png 1536w, https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-720x368.png 720w, https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-95x49.png 95w, https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-354x181.png 354w, https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-980x500.png 980w, https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail-170x87.png 170w, https://www.isio.com/app/uploads/2024/02/Outpacing-change-thumbnail.png 1735w" sizes="(max-width: 366px) 100vw, 366px" /> <div class="absolute bottom-0 left-0 px-5 py-1 bg-white/80"> <span class="text-base text-brandGreen font-semibold uppercase">post</span> <span class="text-base 2xl:text-lg pl-6 text-black">Outpacing change</span> </div> </div> </a> <a class="featured-link" href="https://www.isio.com/2024/02/29/outpacing-change/">Outpacing change</a> </div> </div> <div></div> <div class="vertical-divider"></div> <div class="pb-8 pt-4 w-full"><button class="close-mega-menu mx-auto block"> <svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"> <path d="M1 1L19.5 19.5" class="stroke-white" stroke-width="2" stroke-linecap="round"/> <path d="M20 1L1.5 19.5" class="stroke-white" stroke-width="2" stroke-linecap="round"/> </svg></button></div> </div> </div> </section> </li><li class='flex items-center has-mega-menu menu-item menu-item-type-post_type menu-item-object-page'><div class="relative flex items-center h-full menu-link-wrapper"><a href="https://www.isio.com/about-us/">About us</a></div><section class="mega-menu hidden bg-brandGreen text-white"> <div class="lg:container md:mx-2 lg:mx-auto"> <div class="grid grid-cols-[290px,_10px_,1fr,_auto] xl:grid-cols-[300px,_10px_,1fr,_auto] justify-between"> <div x-data class="intro-text pt-8 w-[300px] pr-7"> <h2 class="text-2xl xl:text-4xl font-semibold mb-8">Find out more about Isio</h2> <p class="leading-6 2xl:leading-6 font-light text-base 2xl:text-lg ">An industry-leading challenger, providing Pensions, Benefits, Investment and Wealth services – ensuring better outcomes for our clients.</p> </div> <div class="vertical-divider"></div> <ul class="columns-2 gap-x-10 pt-12 pl-[3cqw] pr-5"> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/about-us/our-vision-and-values/">Our vision and values</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/about-us/sustainability/">Sustainability</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/inclusion-diversity-and-equity/">Inclusion & belonging</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/about-us/client-success-stories/">Client success stories</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/news/">News</a></li> </ul> <div> <div class="mega-menu-image w-[350px]"> <a class="image-link" href="https://www.isio.com/insights/isio-insights-maximising-value-from-employee-benefits/"> <div class="relative overflow-hidden object-cover w-full h-[220px]"> <img width="366" height="153" src="https://www.isio.com/app/uploads/2023/11/image_2023-11-13_111029142.jpg" class="w-full h-full object-cover" alt="" decoding="async" srcset="https://www.isio.com/app/uploads/2023/11/image_2023-11-13_111029142.jpg 1920w, https://www.isio.com/app/uploads/2023/11/image_2023-11-13_111029142-300x125.jpg 300w, https://www.isio.com/app/uploads/2023/11/image_2023-11-13_111029142-1024x427.jpg 1024w, https://www.isio.com/app/uploads/2023/11/image_2023-11-13_111029142-768x320.jpg 768w, https://www.isio.com/app/uploads/2023/11/image_2023-11-13_111029142-1536x640.jpg 1536w" sizes="(max-width: 366px) 100vw, 366px" /> <div class="absolute bottom-0 left-0 px-5 py-1 bg-white/80"> <span class="text-base text-brandGreen font-semibold uppercase">insight</span> </div> </div> </a> <a class="featured-link" href="https://www.isio.com/insights/isio-insights-maximising-value-from-employee-benefits/">Maximising value from employee benefits</a> </div> </div> <div></div> <div class="vertical-divider"></div> <div class="pb-8 pt-4 w-full"><button class="close-mega-menu mx-auto block"> <svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="none"> <path d="M1 1L19.5 19.5" class="stroke-white" stroke-width="2" stroke-linecap="round"/> <path d="M20 1L1.5 19.5" class="stroke-white" stroke-width="2" stroke-linecap="round"/> </svg></button></div> </div> </div> </section> </li><li class='flex items-center has-mega-menu menu-item menu-item-type-post_type menu-item-object-page'><div class="relative flex items-center h-full menu-link-wrapper"><a href="https://www.isio.com/our-people/">Our people</a></div><section class="mega-menu hidden bg-brandGreen text-white"> <div class="lg:container md:mx-2 lg:mx-auto"> <div class="grid grid-cols-[290px,_10px_,1fr,_auto] xl:grid-cols-[300px,_10px_,1fr,_auto] justify-between"> <div x-data class="intro-text pt-8 w-[300px] pr-7"> <h2 class="text-2xl xl:text-4xl font-semibold mb-8">Meet our amazing teams</h2> <p class="leading-6 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One team.</h2> <p class="leading-6 2xl:leading-6 font-light text-base 2xl:text-lg ">Isio is built by challengers, innovators and forward-thinkers, striving to deliver higher levels of financial confidence.</p> </div> <div class="vertical-divider"></div> <ul class="columns-2 gap-x-10 pt-12 pl-[3cqw] pr-5"> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/careers/">Our careers</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/careers/early-careers/">Early careers</a></li> <li class="pt-1.5 break-inside-avoid "><a class="font-light text-base xl:text-lg leading-5.5 xl:leading-5.5" href="https://www.isio.com/careers/our-locations/">Our locations</a></li> </ul> <div> <div class="mega-menu-image w-[350px]"> <a class="image-link" 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lg:py-0 relative flex h-full items-center "> <div class="breadcrumb hidden lg:block absolute top-3.5 "> <span><span class="bc-link"><a href="https://www.isio.com/">Home</a></span> <span class="bc-seperator">»</span> <span class="bc-link"><a href="https://www.isio.com/insights/">Insights</a></span> <span class="bc-seperator">»</span> <span class="breadcrumb_last" aria-current="page">Changing dynamics for in-house pensions managers</span></span> </div> <div class="max-w-[600px] text-white flex-col text-left pt-16 pb-8 lg:pt-28 lg:pb-20"> <div class="headings flex flex-col mb-4"> <h1 class="h1"> Changing dynamics for in-house pensions managers </h1> <h2 class="text-2xl uppercase"> Pensions </h2> </div> </div> </div> </div> </section> <section> <section class="text-wrapper text-block medium-width "> <div class="container"> <div class="acf-innerblocks-container"> <p><strong>With the pensions landscape changing fast, the role of the pensions manager is transforming also. Driven by organisational shifts and the availability of talent, the days of every large business having a multitude of internal resource are over. Jay Solanki, Head of Governance at Isio, explores the factors shaping the future for in-house pensions managers, and asks how specialist services stepping in to support?</strong></p> <p>The role of the in-house pensions manager is no stranger to change and adaptation. Shaped by factors such as changing corporate strategy or wider economic shocks, major regulatory and legislative changes or technological developments, the role has naturally had to evolve at pace over recent years.</p> <p>Cassidy Gillaway, Manager at Isio, who was formerly an in-house pensions manager says, “In a world of increasing regulatory oversight, legislative reform and complex projects to manage, there is a growing demand for in-house managers to wear many hats. This ranges from being a project manager, secretary to the trustees, data analyst and relationship manager to complaints handler, technical expert, strategic planner and risk evaluator.”</p> <p>As the requirements of the role have changed, so have the supply and demand dynamics that underpin how some organisations resource their pensions management functions. Alongside the more structural issues of continued talent shortages and <a href="https://www.recruiter.co.uk/news/2024/04/skills-gaps-remain-financial-services-says-new-report">skills gaps</a> in the wider financial services industry, there are other situations that can determine the availability of in-house resource for businesses.</p> <p>One major factor determining in-house talent dynamics, is where a scheme is in its lifecycle – with those heading for buy-out potentially providing a natural punctuation point for pensions managers considering their next career move. Over recent years we’ve seen a number of pensions managers leave their roles, principally driven by buy-out scenarios. In these situations businesses often need external support to fulfil specific projects or longer-term resourcing gaps. </p> </div> </div> </section> <section class="home_block--ten relative bg-cover bg-no-repeat bg-center h-[24rem] md:h-[720px] mb-0" style="background-image: url('https://www.isio.com/app/uploads/2023/11/image_2023-11-20_121943237.jpg')"> </section> <section class="text-wrapper text-block small-width "> <div class="container"> <div class="acf-innerblocks-container"> <p><strong>Growth in outsourcing</strong></p> <p>The role a pensions manager plays is crucial, but when individuals do leave their role, we’re seeing more and more internal specialism gaps and difficulty in hiring vacancies.</p> <p>The challenges around securing the right talent, at the right time, have undoubtedly been a contributing factor to the growth in outsourcing over recent years, but there are also a number of demand-side factors which are changing the corporate appetite for external specialist support.</p> <p>The economic turbulence of recent years has reinforced the focus on costs for many CFOs. Organisations can face operating interruption and not insignificant costs when there is regular turnover of staff (Oxford Economics estimate the cost of replacing an employee to be between 80% and 200% of the employee’s salary). This is especially problematic for smaller schemes, where scarce talent might be tempted by flight to larger entities or bigger brand names. Accordingly, outsourced pensions management can be seen as an attractive option for those looking to reduce the financial burden attached to in-house churn and subsequent recruitment, or simply those looking to reduce the overhead cost of internal staff.</p> <p><strong>Risk and reward</strong></p> <p>Managing risk can also be a motivation. Trustees might consider an in-house resource to be something that is marked ‘green’ on the risk register, but the inverse may actually be more appropriate. There might be elements of a single point of risk with an in-house role – if that resource was suddenly long-term sick, or left the organisation without a successor or complete handover in place. Furthermore, outsourced services can deliver companies a greater degree of operational agility based on improved accountability, with known delivery and reporting timeframes part of the contractual service level agreement.</p> <p>But perhaps the largest contributing factor to the appeal of outsourced pensions management is the capacity it can deliver for schemes and trustees. The ever-evolving regulatory landscape (ESOG, dashboards, and GMP Equalisation for example) is putting more pressure on pensions manager bandwidth. Utilising an outsourced solution can create capacity to focus on longer-term strategic objectives of the scheme. “It’s very hard to do it all as an in-house pensions manager,” says Eleanor Garside, Senior Manager at Isio, who has also previously worked in-house. “There’s so much happening in the pensions world for one person, or even a small team, to stay on top of. At Isio, we have so many fantastic subject matter experts and knowledge champions that the outsourced pensions manager doesn’t have to do or know everything – just who to go to.”</p> <p>Advising multiple clients provides an opportunity to assess best practice and alternative solutions as well as delivering increased efficiency from familiarity with projects and processes. An outsourced pensions manager function can also provide flexibility for the company, accommodating periods of high and low activity and creating capacity for more strategic development.</p> <p><strong>Over 150 trustee boards and organisations understand the value of outsourcing to Isio in this specialist area. Our consultants are fast-moving and experts in the highest standards of governance.  Providing peace of mind and better outcomes for trustee boards, sponsors and members.</strong></p> <p><strong>Get in touch today to find out how we can help your scheme meet the complex challenges of today, and the opportunities of tomorrow.</strong></p> <p><strong>Jay Solanki will be at the 2024 PLSA annual conference at Isio’s stand F9.</strong></p> </div> </div> </section> <section class="bg-grey-dient"> <div class="pt-20"> <div class="container grid md:grid-cols-2 md:gap-36"> <div> <h2 class="text-brandGreen-100 text-[2.875rem] font-semibold mb-12 leading-[4.25rem] md:text-[4.75rem]">Get in touch </h2> </div> <div> <p class="text-black text-[1.1875rem] font-normal mb-4"></p> </div> </div> </div> <div class="container hidden md:block pt-16 pb-10"> <div class="flex flex-row justify-start"> <div class="text-black transition-opacity duration-500"> <img decoding="async" class="h-72 w-72 mx-auto rounded-full max-w-none mb-5 object-cover" src="https://www.isio.com/app/uploads/2023/11/Jay-Solanki.png" alt="Image"> <strong class="text-brandGreen-100 text-[1.175rem] font-medium">Jay Solanki</strong> <p class="text-black text-lg font-light mb-2">Head of Pensions Governance</p> <p class="text-black mb-3"></p> <p class="text-black text-lg font-light"></p> <a class="text-brandGreen-100 block hover:underline text-lg font-light" href="mailto:jay.solanki@isio.com">jay.solanki@isio.com</a> <a href="https://www.isio.com/person/jay-solanki/" class="mx-auto btn-primary btn-outline mt-10">See full profile</a> </div> </div> </div> </div> <div class="hidden md:block container text-center pt-5 md:pb-40"> <a class=" mx-auto btn-primary " href="/our-people">Our people</a> </div> </section> <section class="md:hidden bg-grey-dient pt-10"> <div class="container quoteSwiper overflow-hidden"> <div class="flex justify-center w-full pt-16"> <div class=""> <div class="text-black transition-opacity duration-500 flex flex-col justify-center"> <img decoding="async" class="h-72 w-72 mx-auto rounded-full max-w-none mb-5 object-cover" src="https://www.isio.com/app/uploads/2023/11/Jay-Solanki.png" alt="Image"> <strong class="text-brandGreen-100 text-[1.175rem] font-medium">Jay Solanki</strong> <p class="text-black text-lg font-light mb-2">Head of Pensions Governance</p> <p class="text-black mb-3"></p> <p class="text-black text-lg font-light"></p> <a class="text-brandGreen-100 block hover:underline text-lg font-light" href="mailto:jay.solanki@isio.com">jay.solanki@isio.com</a> <a href="https://www.isio.com/person/jay-solanki/" class="mx-auto btn-primary btn-outline mt-10 items-center ">See full profile</a> </div> </div> </div> </div> <div class="md:hidden container text-center mt-20 mb-8"> <a class=" mx-auto btn-primary " href="/our-people">Our people</a> </div> </section> <section class="audience_block--five bg-brandGrey-100 mb-20"> <div class="grid md:grid-cols-3"> <div class="md:col-span-2 bg-no-repeat bg-cover" style="background-image: url('https://www.isio.com/app/uploads/2024/10/3D-bens-review-Landing-page-banner_1097x700.png');"> </div> <div class="py-24 px-8"> <h3 class="text-base font-semibold uppercase mb-4"><a href="#">Pensions</a></h3> <h2 class="text-2xl text-brandGrey-100 mb-4">Secretarial & Outsourced pension management</h2> <p class="text-brandGrey-100 mb-7 text-lg font-medium">Over 150 trustee boards and organisations understand the value of outsourcing to Isio in this specialist area. 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Changing dynamics for in-house pensions managers - Isio