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Roundcube Webmail Support
<!DOCTYPE html> <html lang="en" class="h-100" data-bs-theme="light"> <head> <meta http-equiv="content-type" content="text/html; charset=UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <title>Roundcube Webmail Support</title> <meta name="keywords" content="round,cube,roundcube,webmail,email,mail,client,software,solution,application,imap,php,open source,free,github,development"> <meta name="description" content="Free and open source webmail software for the masses, written in PHP"> <meta name="author" content="hello [at] roundcube dot net"> <meta name="copyright" content="Roundcube Webmail Dev Team"> <meta name="robots" content="index,follow"> <meta name="revisit-after" content="7 days"> <meta name="theme-color" content="#343a40"> <meta name="msapplication-navbutton-color" content="#343a40"> <link rel="canonical" href="https://roundcube.net/support/"> <link href="https://fonts.googleapis.com/css?family=Roboto&display=swap" rel="stylesheet"> <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css" integrity="sha384-QWTKZyjpPEjISv5WaRU9OFeRpok6YctnYmDr5pNlyT2bRjXh0JMhjY6hW+ALEwIH" crossorigin="anonymous"> <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6.6.0/css/all.min.css" integrity="sha384-h/hnnw1Bi4nbpD6kE7nYfCXzovi622sY5WBxww8ARKwpdLj5kUWjRuyiXaD1U2JT" crossorigin="anonymous"> <link rel="stylesheet" href="/styles/styles.min.css?v=2024021800"> <link rel="shortcut icon" href="/favicon.ico" type="image/x-icon"> <link rel="alternate" type="application/rss+xml" title="Roundcube News Feed" href="/feeds/atom.xml"> <script> var host = 'roundcube.net'; if ((host == window.location.host) && (window.location.protocol != 'https:')) { window.location.protocol = 'https'; } </script> </head> <body class="d-flex flex-column h-100"> <nav class="navbar navbar-expand-md bg-navbar fixed-top flex-wrap flex-md-nowrap" data-bs-theme="dark"> <div class="container-xxl"> <a class="navbar-brand" href="/"><img src="/images/roundcube_logo_icon.svg" width="40" height="40" alt="Roundcube - open source webmail software"></a> <button class="navbar-toggler" type="button" data-bs-toggle="offcanvas" data-bs-target="#navbarSupportedContent" aria-controls="navbarSupportedContent" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> <div class="offcanvas offcanvas-end" id="navbarSupportedContent"> <div class="offcanvas-header p-4 pb-0"> <h5 class="offcanvas-title" id="offcanvasNavbarLabel">Roundcube</h5> <button type="button" class="btn-close" data-bs-dismiss="offcanvas" aria-label="Close"></button> </div> <div class="offcanvas-body p-4 pt-0 p-md-0"> <hr class="d-md-none text-white-50 my-3"> <ul class="navbar-nav me-auto flex-row flex-wrap"> <li class="nav-item col-6 col-md-auto"><a href="/about/" class="nav-link ">About</a></li> <li class="nav-item col-6 col-md-auto"><a href="/news/" class="nav-link ">News</a></li> <li class="nav-item col-6 col-md-auto"><a href="/screens/" class="nav-link ">Screenshots</a></li> <li class="nav-item col-6 col-md-auto"><a href="/download/" class="nav-link ">Download</a></li> <li class="nav-item col-6 col-md-auto"><a href="https://plugins.roundcube.net" class="nav-link" target="_blank">Plugins</a></li> <li class="nav-item col-6 col-md-auto"><a href="/support/" class="nav-link active">Support <span class="visually-hidden">(current)</span></a></li> <li class="nav-item col-6 col-md-auto"><a href="/contribute/" class="nav-link ">Contribute</a></li> </ul> <hr class="d-md-none text-white-50 my-3"> <ul class="navbar-nav flex-row flex-wrap ms-md-auto float-md-end"> <li class="nav-item col-6 col-md-auto"><a class="nav-link p-md-2" aria-label="GitHub" href="https://github.com/roundcube/roundcubemail" target="_blank" rel="noopener"><span class="fa-brands fa-github"></span><span class="d-md-none ps-2">GitHub</span></a></li> <li class="nav-item col-6 col-md-auto"><a class="nav-link p-md-2" aria-label="DockerHub" href="https://hub.docker.com/r/roundcube/roundcubemail/" target="_blank" rel="noopener"><span class="fa-brands fa-docker"></span><span class="d-md-none ps-2">Docker</span></a></li> <li class="nav-item col-6 col-md-auto"><a class="nav-link p-md-2" aria-label="X" href="https://x.com/roundcube" target="_blank" rel="noopener"><span class="fa-brands fa-x-twitter"></span><span class="d-md-none ps-2">X</span></a></li> </ul> </div> </div> </div> </nav> <main class="flex-shrink-0 container pb-5"> <h1>Need help?</h1> <div class="alert alert-warning mb-4" role="alert"> <p> <b>IMPORTANT!</b> If you have problems with your email account (e.g. cannot log in, emails got lost, etc.) or if you have questions how to configure your Outlook or mobile phone to get email, this isn't the right place to ask. <b>Roundcube is not a service but free software which somebody installed for you.</b> </p> <p class="mb-0"> Please contact your internet hosting provider or IT responsible instead. If you don't know who this might be, please review your bills and find out who you're paying for email and webhosting services. </p> </div> <div class="row"> <div class="col-lg-8"> <p>For issues concerning the software itself, there are several ways to get help on questions about Roundcube, its installation, configuration and ongoing development. Please choose from the following:</p> <h2 id="wiki">Documentation Wiki <a class="anchor" href="#wiki" aria-label="Link to this section: Documentation Wiki"></a></h2> <p>To get additional information on how to set up Roundcube and to find out what all those config parameters are good for, our <a href="https://github.com/roundcube/roundcubemail/wiki" class="rc-icon external-link" target="_blank">Wiki</a> will help.</p> <h2 id="esupport">Official enterprise support <a class="anchor" href="#esupport" aria-label="Link to this section: Official Enterprise Support"></a></h2> <p>Official support for Roundcube is available from the steward of the Roundcube project, Nextcloud GmbH. The support is tailored specifically for mail providers running large instances with thousands to millions of end users. Optional email server solutions as well as PGP encrypted email are available with this offering. <a href="https://nextcloud.com/roundcube/" class="rc-icon external-link" target="_blank">Learn more.</a></p> <h2 id="forum">Community forum <a class="anchor" href="#forum" aria-label="Link to this section: Community forum"></a></h2> <p>Get help at our web-based message board. Different topics like Issues and Bugs, Feature Requests as well as general discussions about the project can be found here: <a href="https://roundcubeforum.net/" class="rc-icon external-link" target="_blank">roundcubeforum.net</a></p> <p>Please also check our <a href="https://github.com/roundcube/roundcubemail/issues" title="Bug reporting system" class="rc-icon external-link" target="_blank">bug tracker</a> for already reported and discussed bugs and feature requests.</p> <h2 id="mailinglists">Mailing lists <a class="anchor" href="#mailinglists" aria-label="Link to this section: Mailing lists"></a></h2> <p>If you have general questions, comments, or suggestions please send them to our mailing lists. The following mailing lists are available for this project:</p> <h3><a href="https://lists.roundcube.net/postorius/lists/users.lists.roundcube.net/" class="rc-icon mail-list-link" target="_blank">users</a></h3> <p>All topics related to the installation, use and administration of Roundcube Webmail.</p> <h3><a href="https://lists.roundcube.net/postorius/lists/announce.lists.roundcube.net/" class="rc-icon mail-list-link" target="_blank">announce</a></h3> <p>Read-only list with announcements like new versions, security bugs and more. Moderated by the project administrator.</p> <h3><a href="https://lists.roundcube.net/postorius/lists/dev.lists.roundcube.net/" class="rc-icon mail-list-link" target="_blank">dev</a></h3> <p>Discussion of the ongoing development and next steps. Please don't post bug reports here but file an issue at our <a href="https://github.com/roundcube/roundcubemail/issues" title="Bug reporting system" class="rc-icon external-link" target="_blank">bug tracker</a> instead.</p> <p>In order to post to the lists you need to subscribe first.</p> <h3>Archives</h3> <p>All messages can be found in the archive at <a href="https://lists.roundcube.net/" title="Mailing list archives" class="rc-icon external-link" target="_blank">lists.roundcube.net</a>.</p> <h2 id="irc">IRC chat <a class="anchor" href="#irc" aria-label="Link to this section: IRC chat"></a></h2> <p>Join #roundcube on <a href="ircs://irc.libera.chat:6697" class="rc-icon irc-link" target="_blank">libera.chat</a> to ask a question or to just hang out with other Roundcube users.</p> </div> <div class="col-lg-4"> <div class="row row-cols-1 row-cols-md-2 row-cols-lg-1"> <div class="col my-3 mt-lg-0"> <div class="card h-100"> <div class="card-header bg-header"> <span class="text-white">Links to Roundcube Support Sites</span> </div> <ul class="list-group list-group-flush ul-striped"> <li class="list-group-item"><a href="https://github.com/roundcube/roundcubemail/issues" class="rc-icon external-link" target="_blank">Bug tracker</a></li> <li class="list-group-item"><a href="https://github.com/roundcube/roundcubemail/wiki" class="rc-icon external-link" target="_blank">Wiki pages</a></li> <li class="list-group-item"><a href="https://roundcubeforum.net" class="rc-icon external-link" target="_blank">Online forum</a></li> <li class="list-group-item"><a href="https://lists.roundcube.net/" class="rc-icon external-link" target="_blank">Mailing lists</a></li> </ul> </div> </div> <div class="col my-3"> <div class="card h-100"> <div class="card-header bg-header"> <span class="text-white">Other support options</span> </div> <ul class="list-group list-group-flush"> <li class="list-group-item"> <p class="card-text"><b>Find freelance developers</b></p> <p class="card-text"> Upwork is the world's largest online workplace, enabling businesses and freelancers to work together on-demand via the Internet.<a href="https://www.upwork.com" class="rc-icon external-link" target="_blank">Visit Upwork today</a> to find development talent for your Roundcube projects! </p> </li> <li class="list-group-item"> <p class="card-text"><b>Apheleia consulting</b></p> <p class="card-text"> <a href="https://apheleia-it.ch" class="rc-icon external-link" target="_blank">Apheleia IT</a> employs several Roundcube developers for their E-Mail and Groupware solutions that integrates Roundcube into their web client (<a href="https://kolabnow.com" class="rc-icon external-link" target="_blank">Kolab Now</a> as a hosted solution, and <a href="https://kolab.org" class="rc-icon external-link" target="_blank">Kolab</a> in general). In some special cases they offer professional support and services for Roundcube, too. </p> <p class="card-text"> You can contact them with your request by sending an e-mail to <a href="/cdn-cgi/l/email-protection#5c3f3332283d3f281c3d2c34393039353d713528723f34"><span class="__cf_email__" data-cfemail="35565a5b415456417554455d5059505c54185c411b565d">[email protected]</span></a>. </p> </li> </ul> </div> </div> </div> </div> </div> </main> <footer class="text-body-secondary w-100 mt-auto pt-3 small bg-body-tertiary"> <div class="container"> <div class="row"> <div class="col-12 col-sm-6"> <ul class="m-0 p-0"> <li><a href="/support">Support</a></li> <li><a href="/contact">Contact</a></li> <li><a href="https://github.com/roundcube/roundcubemail/wiki/Howto-Report-Issues" class="rc-icon external-link" target="_blank" rel="noopener">Found a bug?</a></li> <li><a href="/license">License</a></li> <li class="mt-3"> <div class="color-modes dropend"> <a class="dropdown-toggle" href="#" data-bs-toggle="dropdown" aria-expanded="false"> <span class="fa-solid fa-palette me-1"></span> Switch theme </a> <ul class="dropdown-menu py-1"> <li><a class="dropdown-item px-2 pe-3 py-1 rc-icon light-mode" href="#" onclick="switch_color_mode('light'); return false;">Light theme</a></li> <li><a class="dropdown-item px-2 pe-3 py-1 rc-icon dark-mode" href="#" onclick="switch_color_mode('dark'); return false;">Dark theme</a></li> <li><a class="dropdown-item px-2 pe-3 py-1 rc-icon auto-mode current-theme" href="#" onclick="switch_color_mode('auto'); return false;">Auto detect</a></li> </ul> </div> </li> </ul> </div> <div class="col-12 col-sm-6 mt-4 mt-sm-0 text-sm-end"> <ul class="m-0 p-0"> <li><a aria-label="GitHub" href="https://github.com/roundcube/roundcubemail" target="_blank" rel="noopener"><img src="https://img.shields.io/github/stars/roundcube/roundcubemail?color=%23066da5&label=stars&logo=github&logoColor=%23fff&style=flat-square" alt="GitHub Stars"></a></li> <li><a aria-label="GitHub Contributors" href="https://github.com/roundcube/roundcubemail/graphs/contributors" target="_blank" rel="noopener"><img src="https://img.shields.io/github/contributors/roundcube/roundcubemail?color=%23066da5&label=contributors&logo=github&logoColor=%23fff&style=flat-square" alt="GitHub Contributors"></a></li> <li><a aria-label="DockerHub" href="https://hub.docker.com/r/roundcube/roundcubemail/" target="_blank" rel="noopener"><img src="https://img.shields.io/docker/pulls/roundcube/roundcubemail?color=%23066da5&label=pulls&logo=docker&logoColor=%23fff&style=flat-square" alt="Docker Downloads"></a></li> </ul> </div> </div> <div class="row mt-5"> <div class="col"> <p>Hosted by <a href="https://github.com"><span class="fa-brands fa-github"></span> GitHub</a></p> <p>© Roundcube.net, all rights reserved.</p> </div> </div> </div> </footer> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/js/bootstrap.bundle.min.js" integrity="sha384-YvpcrYf0tY3lHB60NNkmXc5s9fDVZLESaAA55NDzOxhy9GkcIdslK1eN7N6jIeHz" crossorigin="anonymous"></script> <script> var color_mode = 'auto'; if (typeof(Storage) !== "undefined" && window.localStorage.getItem("color-mode") !== null) { color_mode = window.localStorage.getItem("color-mode"); } switch_color_mode(color_mode, true); function switch_color_mode(mode, onload) { var color_mode = mode; if (mode == 'auto') { color_mode = window.matchMedia && window.matchMedia('(prefers-color-scheme: dark)').matches ? 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