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Child and spousal support | ontario.ca
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class="hide-for-print breadcrumb-container"> <div> <div id="block-breadcrumbs"> <div class="row"> <div class="column"> <nav aria-label="Breadcrumb navigation"> <ul class="breadcrumbs"> <li> <a href="/page/government-ontario">Home</a> </li> <li> <a href="/page/home-and-community">Home and community</a> </li> </ul> </nav> </div> </div> </div> </div> </span> <div class="row"> <div class="small-12 columns"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-mainpagecontent"> <script> window.apiConfig = { searchKey: "search-tnzginds9fgf1g4gis56m8vn", engineName: "prod-ontarioca-search", endpointBase: "https://prod-ontario-search.ent.us-east-1.aws.found.io" } window.endpointConfig = { en: "/search/search-results/", fr: "/fr/recherche/resultats-de-recherche/" } </script> <article> <div class="row intro row--collapse"> <div class="small-12 columns"> <h1><span><span>Child and spousal support</span></span> </h1> <div class="intro__text"> <div><p>Find out how your case is registered with the Family Responsibility Office (<abbr>FRO</abbr>) to help you pay and receive support.</p> </div> </div> </div> </div> <div class="row hide-for-print toc__wrapper"> <div class="small-12 columns"> <h2 class="small"> On this page <a class="show-on-focus text-right small margin-left-16-!" href="#toc-end">Skip this page navigation</a> </h2> <ol class="toc cols"> </ol> <hr class="hr--thick" aria-hidden="true"> </div> </div> <div class="row"> <div class="main-content small-12 large-8 columns" id="toc-end"> <div> <div class="body-field"><!--TEMPORARY MAINTENANCE NOTE <div class="alert alert--warning"> <p><strong>NOTICE</strong>: Family Responsibility Office's automated info line and <abbr title="Family Responsibility Office">FRO</abbr> Online will not be available <strong>Saturday, November 23 from 8:00 AM until 4:30 PM</strong> due to maintenance. Thank you for your patience. We apologize for the inconvenience.</p> </div>--><div class="alert alert--warning"><p><strong>During the Canada Post labour disruption:</strong></p><ul><li><strong>support payors must continue to make payments to </strong><abbr title="Family Responsibility Office"><strong>FRO</strong></abbr></li><li>we will not be able to mail cheques to support recipients</li><li>we will not be able to receive documents or cheques that you send by mail</li><li>payments made to support recipients by direct bank deposit will continue</li></ul><p><strong>You can:</strong></p><ul><li>sign up for <a href="https://forms.mgcs.gov.on.ca/en/dataset/006-fro-009">direct bank deposit</a> if you don’t have it. You can email your completed direct bank deposit registration forms to <a href="mailto:FRO.DirectDeposit@ontario.ca">FRO.DirectDeposit@ontario.ca</a></li><li>make payments through internet banking, pre-authorized payments, telebanking or employer electronic submission. <strong>Payments must continue.</strong></li><li><strong>drop off a cheque</strong> at any Royal Bank of Canada (<abbr>RBC</abbr>) branch, addressed to: <br>Family Responsibility Office Lockbox Number 2204<br><abbr title="Royal Bank of Canada">RBC</abbr> Toronto Wholesale - Lockbox Site <br>4 Prince Andrew Place<br>Toronto, Ontario M3C 2H4</li><li>use <a href="https://www.froonline.mcss.gov.on.ca/#/auth/login"><abbr title="Family Responsibility Office">FRO</abbr> Online</a> to receive and send time-sensitive information and documents.</li></ul><p><strong>If you have any questions, please call us at <onesite-phone><span><a href="tel:+14163261817">416-326-1817</a></span></onesite-phone> in the Greater Toronto Area, or toll free at <onesite-phone><span><a href="tel:+18002674330">1-800-267-4330</a></span></onesite-phone> from Monday to Friday, 8:00 a.m. to 5:00 p.m.</strong></p></div><h2>Overview</h2><p>In Ontario, when a person is ordered by the court to pay child or spousal support payments, the support order is automatically filed with the Family Responsibility Office (<abbr>FRO</abbr>).</p><p><abbr title="Family Responsibility Office">FRO</abbr> is a program of the Government of Ontario that helps families get the support they are entitled to by collecting, distributing and enforcing child and spousal support payments.</p><p><abbr title="Family Responsibility Office">FRO</abbr> plays an important role in ensuring the financial security of families who count on court-ordered support. We:</p><ul><li>collect payments from the person who pays the support (the payor)</li><li>send payments to the person who is entitled to it (the recipient)</li></ul><p>We do this under the authority of the <a href="/laws/statute/96f31"><cite>Family Responsibility and Support Arrears Enforcement Act, 1996</cite></a> and the <a href="/laws/statute/02i13"><cite>Interjurisdictional Support Orders Act, 2002</cite></a>.</p><p><abbr title="Family Responsibility Office">FRO</abbr> does not:</p><ul><li>make payments to a recipient when the payor misses a payment</li><li>change the terms of support orders or domestic contracts, including the support amount</li><li>get involved in child custody or access issues</li></ul><h3>Get information about your payments online</h3><p><a href="/page/fro-online-and-information-about-your-support-payments">Get online access to your Family Responsibility Office case information and access information about your support payments.</a></p><h2>Register your case</h2><p><abbr title="Family Responsibility Office">FRO</abbr> enforces:</p><ul><li><a href="#support-orders">support orders</a></li><li><a href="#domestic-contracts">domestic contracts filed with the court</a></li></ul><h3 id="support-orders">Support orders and support deduction orders</h3><p>When you separate or divorce, the court may issue a support order and a support deduction order.</p><p>The support deduction order gives <abbr title="Family Responsibility Office">FRO</abbr> the authority to ask the payor’s employer to deduct the support payments from the payor’s income.</p><p>Once we have the support order or support deduction order, we register your case by:</p><ul><li>contacting you (we contact both the payor and the recipient) to:<ul><li>welcome you to the program</li><li>confirm the contact information in the order</li><li>explain how the program works and your responsibilities</li></ul></li><li>assigning a seven-digit case number to your case</li></ul><p>We will also mail you a welcome package. When you are completing the forms in the package, please provide as much information as possible. We use this information to enforce and maintain your support order or domestic contract.</p><h3 id="domestic-contracts">Domestic contracts</h3><p>A domestic contract is a formal written agreement between people setting out their <a href="/page/family-law-services">family law</a> rights and obligations towards each other. There are five kinds of domestic contracts:</p><ul><li>marriage contracts</li><li>cohabitation agreements</li><li>paternity agreements</li><li>separation agreements</li><li>family arbitration agreements</li></ul><p>If you want <abbr title="Family Responsibility Office">FRO</abbr> to enforce your domestic contract or agreement, you must register it with us.</p><p>To register:</p><ol><li>File the domestic contract or agreement with the Ontario Court of Justice or Superior Court of Justice with an <a href="http://ontariocourtforms.on.ca/en/family-law-rules-forms/">affidavit for filing domestic contract with court form (26B)</a>.</li><li>Mail <abbr title="Family Responsibility Office">FRO</abbr> copies of:<ul><li>the domestic contract</li><li>the <a href="http://ontariocourtforms.on.ca/en/family-law-rules-forms/">affidavit for filing domestic contract with court form (26B)</a> that has been signed by the court</li><li>a completed <a href="https://forms.mgcs.gov.on.ca/en/dataset/006-fro-005" title="FRO registration package"><abbr title="Family Responsibility Office">FRO</abbr> registration package</a></li></ul></li></ol><p>The mailing address for registration is:</p><p>Family Responsibility Office<br>Ministry of Children, Community and Social Services<br><abbr title="Post Office">PO</abbr> Box 200, Station A <br>Oshawa, Ontario<br>L1H 0C5</p><p>Keep copies of all the documents for your own records.</p><p><a href="/page/family-law-services">Learn about family law in Ontario</a>.</p><h3>Changing a support order or domestic contract</h3><p>You should let <abbr title="Family Responsibility Office">FRO</abbr> know if the terms of your domestic contract or support order change.</p><p>We need this information to update our records and collect the correct support amount.</p><p>There may come a time when you feel the support terms of your order or domestic contract should be changed. For example, your:</p><ul><li>income may change</li><li>former spouse may remarry</li><li>child may finish his or her education or get a job after reaching age 18</li></ul><p>Only the courts can change your order. <abbr title="Family Responsibility Office">FRO</abbr> cannot change any of the terms in your support order or domestic contract.</p><h4>How to change a support order</h4><p>You must ask the court to change a support order by filing a <a href="http://ontariocourtforms.on.ca/en/family-law-rules-forms/">motion to change form</a>.</p><p>For more information review the <a href="https://www.attorneygeneral.jus.gov.on.ca/english/family/guides/fc/part_8.html" title="Link to website of the Ministry of the Attorney General">self help guide for motions to change</a>. You will also need to fill out the appropriate sections of the <a href="https://forms.mgcs.gov.on.ca/en/dataset/006-fro-021" title="Support deduction order information form">support deduction order information form</a>.</p><p>You may be able to <a href="/page/set-up-or-update-child-support-online">set up or update child support online</a>.</p><p>Once your support order is changed, you must send us the changed order by:</p><ul><li>uploading it to <a href="https://www.froonline.mcss.gov.on.ca/"><abbr title="Family Responsibility Office">FRO</abbr> Online</a></li><li><p>fax to <onesite-fax><span class="no-wrap">416-240-2401</span></onesite-fax></p><ul><li><p>or mail to:</p><p>Family Responsibility Office<br>Ministry of Children, Community and Social Services<br><abbr title="Post Office">PO</abbr> Box 200, Station A <br>Oshawa, Ontario<br>L1H 0C5</p></li></ul><p>The process for changing a support order is different if either the payor or recipient lives outside of Ontario. <a href="/page/child-and-spousal-support-when-one-person-lives-outside-ontario">Find out what to do when one person lives outside of Ontario</a>.</p><h4>How to change a domestic contract</h4><p>The support payor and the support recipient must negotiate a new domestic contract with new support terms.</p><p>The new contract must be filed with the Ontario Court of Justice or Superior Court of Justice (Family Court) with an <a href="http://ontariocourtforms.on.ca/en/family-law-rules-forms/">affidavit for filing domestic contract with court form (26B)</a>.</p><p>Send us the newly filed contract and the form 26B by:</p><ul><li>uploading it to <a href="https://www.froonline.mcss.gov.on.ca/"><abbr title="Family Responsibility Office">FRO</abbr> Online</a></li><li>fax to <onesite-fax><span class="no-wrap">416-240-2401</span></onesite-fax></li><li><p>or mail it to:</p><p>Family Responsibility Office<br>Ministry of Children, Community and Social Services<br><abbr title="Post Office">PO</abbr> Box 200, Station A <br>Oshawa, Ontario<br>L1H 0C5</p></li></ul><h3>Allow someone to act on your behalf</h3><p>If you want someone to act on your behalf in relation to your case at <abbr title="Family Responsibility Office">FRO</abbr>, you may complete a <a href="https://forms.mgcs.gov.on.ca/en/dataset/006-fro-014" title="Third Party Authorization Form">third party authorization form</a> and send it to us. <br>Send the form by:</p><ul><li>uploading it to <a href="https://froonline.mcss.gov.on.ca/"><abbr title="Family Responsibility Office">FRO</abbr> Online</a></li><li>fax to <onesite-fax><span class="no-wrap">416-240-2401</span></onesite-fax></li><li><p>or mail to:</p><p>Family Responsibility Office<br>Ministry of Children, Community and Social Services<br><abbr title="Post Office">PO</abbr> Box 200, Station A <br>Oshawa, Ontario<br>L1H 0C5</p></li></ul><p>The person you designate on the form will be able to request and receive information from <abbr title="Family Responsibility Office">FRO</abbr> about your case. This person is called an authorized ‘third party’.</p><p>To stop a third party from accessing your case, please complete a <a href="https://forms.mgcs.gov.on.ca/en/dataset/006-fro-015" title="Cancellation of Third Party Authorization Form">cancellation of third party authorization form</a> and send it to us.</p><h2>Use <abbr title="Family Responsibility Office">FRO</abbr> Online after you are registered</h2><p>After you are registered, we will mail you a letter with your:</p><ul><li>one-time enrolment ID and registration instructions for <a href="https://www.froonline.mcss.gov.on.ca/"><abbr title="Family Responsibility Office">FRO</abbr> Online</a></li><li>confidential <abbr title="personal identification number">PIN</abbr> for the automated information phone line</li></ul><p><strong>Do not share your </strong><abbr title="personal identification number"><strong>PIN</strong></abbr><strong> with anyone, including our staff.</strong></p><p>Once you have access to <abbr title="Family Responsibility Office">FRO</abbr> Online, you can get details on your case, print transaction history, complete and submit certain forms, submit documents to <abbr title="Family Responsibility Office">FRO</abbr> and more.</p><p><a href="/page/fro-online-and-information-about-your-support-payments">Learn more about <abbr title="Family Responsibility Office">FRO</abbr> Online</a>.</p><h2>Paying and receiving child and spousal support</h2><p>Learn how the Family Responsibility Office (FRO) helps you <a href="/page/paying-and-receiving-child-and-spousal-support#section-0">pay</a> and <a href="/page/paying-and-receiving-child-and-spousal-support#section-1">receive</a> support and what to do if a payment is missed.</p><p>You need to complete a <a href="https://forms.mgcs.gov.on.ca/dataset/006-fro-007" title="https://forms.mgcs.gov.on.ca/dataset/006-fro-007">Statement of Arrears form</a> to get the unpaid support and interest you are owed. <a href="/page/family-responsibility-office-fro-statement-arrears">Learn how to complete a Statement of Arrears form or claim interest</a> on unpaid support. </p><h2>Withdraw your support order</h2><p>If you would prefer to arrange for support payments to take place privately, without <abbr title="Family Responsibility Office's">FRO's</abbr> involvement, you can withdraw your case.</p><p>Both the payor and the support recipient must agree in writing to withdraw if the payor is making payments on time.</p><p>Complete a <a href="https://forms.mgcs.gov.on.ca/en/dataset/006-fro-006" title="Notice of Withdrawal">notice of withdrawal form</a> and send it to us.</p><p>Send the form by:</p><ul><li>uploading it to <a href="https://www.froonline.mcss.gov.on.ca/"><abbr title="Family Responsibility Office">FRO</abbr> Online</a></li><li>fax to <onesite-fax><span class="no-wrap">416-240-2401</span></onesite-fax></li><li><p>or mail it to:</p><p>Family Responsibility Office<br>Ministry of Children, Community and Social Services<br><abbr title="Post Office">PO</abbr> Box 200, Station A <br>Oshawa, Ontario<br>L1H 0C5</p></li></ul><h3>Withdrawing if the payor is behind in making payments</h3><p>If the case is in arrears, the support recipient may withdraw the order from <abbr title="Family Responsibility Office">FRO</abbr> without the payor’s consent.</p><p>The support recipient must complete a <a href="https://forms.mgcs.gov.on.ca/en/dataset/006-fro-030" title="Notice by Support Recipient of Unilateral Withdrawal">notice by support recipient of unilateral withdrawal form</a> and send it to us.</p><ul><li>Send the form by:</li><li>uploading it to <a href="https://www.froonline.mcss.gov.on.ca/"><abbr title="Family Responsibility Office">FRO</abbr> Online</a></li><li>fax to <onesite-fax><span class="no-wrap">416-240-2401</span></onesite-fax></li><li><p>or mail to:</p><p>Family Responsibility Office<br>Ministry of Children, Community and Social Services<br><abbr title="Post Office">PO</abbr> Box 200, Station A <br>Oshawa, Ontario<br>L1H 0C5</p></li></ul><p>After we receive the form with all necessary signatures, we will notify the payor and stop all enforcement on the case.</p><h2>Reopen a case</h2><p>If you withdrew your order or contract from <abbr title="Family Responsibility Office">FRO</abbr> and decide you would like to reopen your case, please complete the <a href="https://forms.mgcs.gov.on.ca/en/dataset/006-fro-016" title="Notice of Re-Filing">notice of refiling form</a> and send it to us. <br>Send the form by:</p><ul><li>fax to <onesite-fax><span class="no-wrap">416-240-2468</span></onesite-fax></li><li><p>or mail to:</p><p>Family Responsibility Office<br>Ministry of Children, Community and Social Services<br><abbr title="Post Office">PO</abbr> Box 622 <br>Steeles West Post Office<br>Toronto, Ontario<br>M3J 0K8</p></li></ul><p>Either the recipient or payor can complete this form and submit it to <abbr title="Family Responsibility Office">FRO</abbr>. You will each have to pay a $50 re-filing fee.</p><p>As a recipient, you will also have to submit a <a href="https://forms.mgcs.gov.on.ca/en/dataset/006-fro-005" title="registration package,">registration package</a>, if you have not submitted one already.</p><p>If you want us to enforce any arrears that may have accumulated since the case was closed, you will need to complete and submit a <a href="https://forms.mgcs.gov.on.ca/en/dataset/006-fro-007" title="statement of arrears form.">Statement of Arrears form</a>.</p><p>If there has been a change in the status of a child (for example, the child is no longer eligible for support payments), you must let us know in writing.</p></li></ul> </div> </div> </div> <aside class="small-12 large-4 columns sidebar"> <h2 id="section-related" class="h5 sidebar__header"> Related <span class="show-for-sr">information</span> </h2> <div class="sidebar__content small"> <div><ul class="no-bullet"><li><a href="/page/paying-and-receiving-child-and-spousal-support">Paying and receiving child and spousal support</a></li><li><a href="https://www.ontario.ca/page/fro-online-and-information-about-your-support-payments">FRO Online and information about your support payments</a></li><li><a href="/page/family-responsibility-office-fro-statement-arrears">Statement of Arrears</a></li><li><a href="/page/enforcing-child-and-spousal-support-payments">Enforcing child and spousal support payments</a></li><li><a href="/page/child-and-spousal-support-when-one-person-lives-outside-ontario">Child and spousal support when one person lives outside of Ontario</a></li><li><a href="/page/missing-child-and-spousal-support-payors">Help us find child and spousal support payors who haven鈥檛 paid</a></li><li><a href="/page/deduct-support-payments-your-employees-earnings">Deducting support payments from your employee鈥檚 earnings</a></li><li><a href="/page/draft-or-change-child-or-spousal-support-order">Drafting and changing a child or spousal support order</a></li><li><a href="/form/contact-us-director-family-responsibility-office">Provide feedback or contact <abbr title="Family Responsibility Office's">FRO's</abbr> director about an unresolved issue or complaint</a></li></ul></div> </div> </aside> </div> <div class="row"> <div class="columns small-12"> <div class="text-right"> <small>Updated: November 25, 2024</small> </div> <div class="text-right"> <small>Published: July 20, 2023</small> </div> </div> </div> </article> </div> </div> </div> </main> </div> <footer class="footer footer--expanded hide-for-print"> <div class="footer__expanded-top-section"> <div class="row"> <div class="columns small-12 medium-6"> <div> <div> <div id="footer-ministry" class="footer-ministry"> <h2 class="h4 footer-ministry__heading"> <div>Ministry of Children, Community and Social Services</div> </h2> </div> <div class="footer-ministry__quote"> <div><p>Helping to improve outcomes for children, youth, families and 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