Services Overview - CivicPlus

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href="https://www.civicplus.com/services/" class="title" title="Services overview page" >Services overview page</a> </div> </div> </div> </div> </div> </li> <li class="has-submenu" data-key="2"> <a href="javascript:void(0);" aria-expanded="false" aria-haspopup="true" class="nav-item">USE CASES</a> <div class="submenu type-b"> <div class="submenu-body js-tab-box js-tabs"> <div class="top"> <p class="label"></p> </div> <a href="https://www.civicplus.com/administrator-solutions/" title="Administrators" target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/07/1-1.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>Administrators</span> <p>Deliver a modern government experience for your staff and residents</p> </div> </a> <a href="https://www.civicplus.com/public-works/" title="Public Works" target="" role="menuitem" class="submenu-link"> <img 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href="https://www.civicplus.com/videos/" title="Videos" target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/10-2.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>Videos</span> <p>Product demonstrations, legislative guidance, and other informative presentations</p> </div> </a> </div> </div> </div> </li> <li class="has-mob-submenu js-has-submenu" role="header" aria-level="2" tabindex="0"> <a href="javascript:void(0);" class="mob-nav-item">ABOUT</a> <div class="submenu type-c"> <div class="submenu-body "> <div class="title">ABOUT</div> <div class="content"> <a href="https://www.civicplus.com/about-us/" title="About CivicPlus" target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/1-3.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>About CivicPlus</span> <p>The Modern Civic Experience Platform</p> </div> </a> <a href="https://www.civicplus.com/careers/" title="Careers" target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/2-5.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>Careers</span> <p>Don’t just land a job. Love your job.</p> </div> </a> <a href="https://www.civicplus.com/contact-us/" title="Contact Us" target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/3-4.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>Contact Us</span> <p>Reach out our sales, and support teams</p> </div> </a> <a href="https://www.civicplus.com/news/" title="News & Press" target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/5-4.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>News & Press</span> <p>Learn how we’re powering and empowering governments</p> </div> </a> <a href="https://www.civicplus.com/security/" title="Security " target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/6-3.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>Security </span> <p>We’re a leader in compliance tools for government</p> </div> </a> <a href="https://www.civicplus.com/history/" title="History" target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/10-3.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>History</span> <p>How CivicPlus became the leader in integrated government technology</p> </div> </a> </div> </div> </div> </li> </ul> </nav> </div> <div class="actions"> <a href="https://www.civicplus.com/pricing/" class="btn-red secondary" title="Request pricing" >Request pricing</a> <a href="https://www.civicplus.com/demo/" class="btn-red" title="Online Demo" >Online Demo</a> </div> </div> </div> </div> </div> </div> </div> </header> <main id="main" class="main"> <section id="hero" class="hero-section " style="background-image: url(https://www.civicplus.com/wp-content/uploads/2023/08/hero-image.webp)"> <div class="container"> <div class="content"> <h1>CivicPlus® Award-Winning Service and Support</h1> <p><span style="font-weight: 400;">Local government software implementation, strategy, and technical support. We’re proud to lead the industry in customer retention. Join our #CPfamily.</span></p> <div class="buttons-row"> <a href="https://www.civicplus.com/demo/" class="btn-red" title="Request a demo" >Request a demo</a> </div> </div> </div> </section> <section id="content" class="content-section"> <div class="container"> <div class="post-nav"> <div class="post-nav-box"> <ul class="post-navigation js-post-navigation"> </ul> </div> </div> <div class="content js-content"> <div class="product"> <div class="title"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/06/13.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h2>Award-Winning Technical Support</h2> </div> <div class="text"> <h3>Here with You. Here for You.</h3> <p><span style="font-weight: 400;">Our local government customers repeatedly tell us that they never have enough time. That means when they need help troubleshooting an issue, they can’t wait to do it on our schedule. So, we’re doing it on theirs. Our multiple Stevie</span><span style="font-weight: 400;">®</span><span style="font-weight: 400;"> Award-winning Technical Support team is available via self-service content, live chat, and phone to assist content creators and software users no matter the question.</span></p> <h3>Flexible and Supportive Implementation Consultants</h3> <p><span style="font-weight: 400;">Your community is unique. It’s why we’ll work closely with you to customize your software instance to meet your team’s and your community’s needs. Having worked with over 12,000 customers, we know what it takes to implement an integrated software stack on budget and on schedule. Just ask the very first customer who ever purchased from us. They’re still part of our #CPfamily over 20 years later.</span></p> </div> <div class="cards-row"> <div class="card active product-0 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Stevie® Award-Winning Technical Support Team</h3> <div class="description"> <p><p><span style="font-weight: 400;">Our Technical Support team is available 24/7/365 for emergency assistance. For on-demand self-guided videos and instructions, our Knowledge Management Team maintains a comprehensive database for each of our solutions.</span></p> </p> </div> </div> <div class="card active product-1 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Omni-Channel Support Access</h3> <div class="description"> <p><p><span style="font-weight: 400;">We’re available via self-service content, webforms, live chat, and phone to you and every member of your team. Customers love these access options and the interactions with our experts so much, we’ve earned a 97.1% customer satisfaction score.</span></p> </p> </div> </div> <div class="card active product-2 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Your Committed Partner</h3> <div class="description"> <p><p><span style="font-weight: 400;">We don’t believe in implementing a solution and walking away. Your dedicated customer success manager will help you evolve your tech strategy as your needs change so that you’re always accessing the best of our rapidly advancing technology enhancements.</span></p> </p> </div> </div> </div> <div class="quote-block"> <div class="quote"> <p><span style="font-weight: 400;">The implementation process went very well. The consultant that came out to meet with our departments was excellent. She spent three days meeting with our departments and conducting needs assessments. She understood what we wanted to accomplish. She was top-notch.</span></p> </div> <p class="name"></p> <p class="position">City of Plattsburgh, NY IT Director</p> </div> </div> <div class="product"> <div class="title"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/06/10.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h2>Pressure tested security team</h2> </div> <div class="text"> <h3>The Leader in Compliance Tools for Government</h3> <p><span style="font-weight: 400;">We lead the industry in government compliance solutions with world-class protections to safeguard systems and infrastructure, including your community members’ personal information.</span></p> <h3>Continual Financial Investment in Security and Compliance</h3> <p><span style="font-weight: 400;">Your residents expect secure access to digital services and information anytime, anywhere. That means your website and supporting software tools need to be available 24/7. To meet this expectation and build trust and appreciation with your residents, we invest $12 million annually in cybersecurity, helping us maintain 99.9% up-time of our solutions.</span></p> </div> <div class="cards-row"> <div class="card active product-0 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Protecting Those Who Protect Our Communities</h3> <div class="description"> <p><p><span style="font-weight: 400;">Local governments are continual targets of cybercriminals and extortionists. We’ve successfully dealt with numerous high-profile security challenges and regularly refine our pressure-tested security protocols to stay ahead of evolving risks.</span></p> </p> </div> </div> <div class="card active product-1 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Ongoing Training and Certification</h3> <div class="description"> <p><p><span style="font-weight: 400;">Our infrastructure team has relevant expertise and experience and completes ongoing training and certifications to ensure our safeguards are thorough. </span></p> </p> </div> </div> <div class="card active product-2 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Your Hypervigilant Security Party</h3> <div class="description"> <p><p><span style="font-weight: 400;">When you experience our combined smart security solutions, highly responsive service and support, and unique local government insight — you’ll see why we’re the leader in government technology security compliance.</span></p> </p> </div> </div> </div> </div> <div class="cta-box"> <p>Interested to know more about CivicPlus products?</p> <a href="https://www.civicplus.com/products/" class="btn secondary" title="Products overview" >Products overview</a> </div> <div class="product"> <div class="title"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/06/11.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h2>Virtual and On-Site Government Software Training</h2> </div> <div class="text"> <h3>Education Fuels Innovation</h3> <p><span style="font-weight: 400;">Our solution trainers spend their days working with our #CPfamily members to ensure that every system user feels confident in maximizing their use of our software to 10-X resident engagement and administrative efficiency. </span></p> <h3>Training to Fit Your Staff and Budget</h3> <p><span style="font-weight: 400;">For customers who want the convenience of virtual training, our experienced staff is prepared to host remote sessions that still provide hands-on experience working in your new system. For teams that prefer in-person government software training, we’ll travel to your hometown for a group session with all your impacted stakeholders and content creators.</span></p> </div> <div class="cards-row"> <div class="card active product-0 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Refresher Training for Growing Teams</h3> <div class="description"> <p><p><span style="font-weight: 400;">As new staff members join your administration, we’re available for team refresher training. Honestly, we also just want an excuse to visit again — virtually or in person.</span></p> </p> </div> </div> <div class="card active product-1 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Quarterly Enhancement Webinars</h3> <div class="description"> <p><p><span style="font-weight: 400;">We constantly add new features to our solutions and will regularly invite you to enhancement webinars so you can learn about new time-saving tools.</span></p> </p> </div> </div> <div class="card active product-2 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Your Feature Requests Inform Our Roadmaps</h3> <div class="description"> <p><p><span style="font-weight: 400;">Your feedback helps us improve our solutions. If your training experience sparks an idea for a new feature, share it with us and watch for it to possibly hit our product roadmap.</span></p> </p> </div> </div> </div> </div> <div class="product"> <div class="title"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/06/12.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h2>Dedicated Engagement strategists</h2> </div> <div class="text"> <h3>Your Trusted Government Technology Partner</h3> <p><span style="font-weight: 400;">We take pride in empowering municipalities to foster meaningful connections with their community members. Our commitment to innovation and excellence is matched only by our dedication to exceptional customer service. That’s why our dedicated engagement strategists act as extensions of your team, ready to help you use technology to create positive civic experiences in your community.</span></p> <h3>Your Success is Our Priority, and Your Partnership is Our Why</h3> <p><span style="font-weight: 400;">Positive resident experiences — the kind that fosters resident trust and satisfaction — are the kind that goes beyond just implementing cutting-edge technology. They require a strategic and personalized approach. To ensure your success, we have assembled a team of highly skilled and experienced engagement strategists who are committed to finding ways integrated technology can improve staff efficiency and delight residents.</span></p> </div> <div class="cards-row"> <div class="card active product-0 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Creative Curiosity</h3> <div class="description"> <p><p><span style="font-weight: 400;">Our engagement strategists take the time to understand your unique challenges, goals, and priorities. By listening closely to your needs and objectives, we’ll develop a customized technology plan that aligns with your vision and budget.</span></p> </p> </div> </div> <div class="card active product-1 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Your Partner in Achieving Digital Transformation</h3> <div class="description"> <p><p><span style="font-weight: 400;">We know that change can be hard. If you’re at the starting line of your digital transformation journey, we’ll support your critical first steps in creating online resident self-service experiences.</span></p> </p> </div> </div> <div class="card active product-2 js-card"> <img width="64" height="64" src="https://www.civicplus.com/wp-content/uploads/2023/05/3-4.svg" class="attachment-full size-full" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <h3 class="title">Over 25 Years of Focus on Government Technology</h3> <div class="description"> <p><p><span style="font-weight: 400;">Many of our strategists are former public sector employees passionate about technology. Combined with our over 25 years of experience in the gov tech space, there isn’t a challenge we’re not excited to face.</span></p> </p> </div> </div> </div> </div> </div> </div> </section> <section id="demo" class="demo-section"> <div class="container"> <h2>How to Get Started with Local Government Software</h2> <p></p> <div class="columns-row"> <div class="col" data-num="1"> <img width="128" height="129" src="https://www.civicplus.com/wp-content/uploads/2023/05/1-2.svg" class="attachment-full size-full" alt="Tell us your local government challenge" decoding="async" fetchpriority="low" loading="lazy" /> <p>Tell us your local government challenge</p> </div> <div class="col" data-num="2"> <img width="128" height="129" src="https://www.civicplus.com/wp-content/uploads/2023/05/2-2.svg" class="attachment-full size-full" alt="Choose the implementation plan for your government platform" decoding="async" fetchpriority="low" loading="lazy" /> <p>Choose the implementation plan for your government 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