Weve Tech Requirements & Support

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class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1680100632317" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section id="requirements-header"> <div class="container padding"> <h1 class="h2">TECH REQUIREMENTS & SUPPORT</h1> <p class="h4"> <img src="https://www.thegogame.com/hubfs/gogame-2021/images/weve-logo-knockout.svg"> has the following requirements: </p> <div class="requirements"> <div class="requirement">Internet Connection with at least 4 Mbps Upstream & 8 Mbps Downstream</div> <div class="requirement">A Webcam</div> <div class="requirement">The Use of Headphones for Sound Effects</div> <div class="requirement">Laptop or Desktop Computer</div> <div class="requirement">Cookies Enabled</div> </div> </div> </section></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1680101235870" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section id="requirements"> <div class="container bottom-padding"> <div class="requirement row"> <div class="title row middle center"> <div> <img class="lozad" height="50" data-src="https://www.thegogame.com/hubfs/chub_backup/windows.svg"> <h3 class="h5">Windows OS</h3> </div> </div> <div class="description content row middle"> <div> <p><span>Your browser must be the latest available version of Chrome, Firefox, or Edge, although we highly recommend Chrome for the most optimal experience.  We recommend that you turn off all ad blocking software or other browser extensions. Close out of other tabs in the browser and close other resource heavy applications.</span></p> </div> </div> </div> <div class="requirement row"> <div class="title row middle center"> <div> <img class="lozad" height="50" data-src="https://www.thegogame.com/hubfs/chub_backup/apple.svg"> <h3 class="h5">Mac OS</h3> </div> </div> <div class="description content row middle"> <div> <p>Your browser must be the latest available version of Firefox or Chrome in Mojave, you must give permission to the browser to access the webcam. Instructions are<span> </span><a href="https://blog.addpipe.com/camera-and-microphone-access-in-macos-mojave/">here</a>.</p> <p>We recommend that you turn off all ad blocking software or browser extensions. Close out of other tabs in the browser as well as other resource-heavy applications.</p> </div> </div> </div> <div class="requirement row"> <div class="title row middle center"> <div> <h3 class="h5">Computer<br>Processor</h3> </div> </div> <div class="description content row middle"> <div> <p>Dual Core 2Ghz or higher</p> <p>8 Gb of Ram</p> </div> </div> </div> </div> </section></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1680101760131" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section id="title-line" class="purple-bg black-color" area-id=""> <div class="container padding row column center"> <h2> TROUBLESHOOTING </h2> </div> <div class="section-bg purple no-overlay"></div> </section></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1680101805356" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section id="requirements"> <div class="container top-padding bottom-padding"> <div class="requirement row"> <div class="title row middle center"> <div> <h3 class="h5">Microphone<br> & Webcam</h3> </div> </div> <div class="description content row middle"> <div> <p><span>You must accept the webcam use as well as microphone use by the browser. If you refuse, you may need to use an incognito window to re-trigger the prompt. You will need to adjust your microphone settings inside your chosen browser prior to entering the game.</span></p> <p><span>You can switch these settings during the onboarding process, however this requires a refresh of the browser</span></p> <ul> <li><a href="https://www.howtogeek.com/411117/how-to-change-a-sites-camera-and-microphone-permissions-in-chrome/">Instructions for Chrome</a></li> <li><a href="https://support.voiceboxer.com/article/how-to-allow-the-use-of-microphone-and-camera/">Instructions for Firefox and Edge</a></li> </ul> <p><span>In Mac OS in particular, we find that sometimes the webcam can not be found. This is typically fixed by rebooting the computer.</span></p> <p><span>On Windows OS, you can not share the webcam with another application. This includes a Zoom application that may be running in the background even if not connected to a room.</span></p> </div> </div> </div> <div class="requirement row"> <div class="title row middle center"> <div> <h3 class="h5">Mobile Devices</h3> </div> </div> <div class="description content row middle"> <div> <p><span>We recommend that you attend Weve events on a laptop or desktop computer. Mobile devices, including phones and tablets, are not generally recommended. The use of mobile devices will result in degraded attendee experiences, and may prevent attendees from joining at all, depending on the device, its age, etc.</span></p> <p><span>If using a mobile device as a last resort, we recommend using the following browsers:</span></p> <ul> <li>Chrome on all Android devices</li> <li>Safari on all Apple devices (including iPhones and iPads)</li> </ul> </div> </div> </div> <div class="requirement row"> <div class="title row middle center"> <div> <h3 class="h5">VPN or Firewall</h3> </div> </div> <div class="description content row middle"> <div> <p><span>In rare cases, your company VPN or Firewall security settings may prevent your computer from accessing our video conferencing system, known as Twilio. To troubleshoot:</span></p> <ul> <li>Try connecting with VPN off</li> <li>Try connecting on another network, perhaps through a phone hotspot</li> <li>Contact IT department to whitelist Twilio server. We are using the gll, or Global Low Latency server, which means ALL servers need to be on the whitelist.</li> </ul> <p><span>Additional domains to whitelist</span><br><span></span></p> <p>*.<a href="//twilio.com" target="_blank" rel="noopener">twilio.com</a><br>*.<a href="//giphy.com" target="_blank" rel="noopener">giphy.com</a><br>*.<a href="//gstatic.com" target="_blank" rel="noopener">gstatic.com</a><br>*.<a href="//cloudflare.com" target="_blank" rel="noopener">cloudflare.com</a><br>*.<a href="//ytimg.com" target="_blank" rel="noopener">ytimg.com</a><br>*.<a href="//weve.co" target="_blank" rel="noopener">weve.co</a><br>*.<a href="//remoteteambuilding.com" target="_blank" rel="noopener">remoteteambuilding.com</a><br>*.<a href="//amazonaws.com" target="_blank" rel="noopener">amazonaws.com</a><br>*.<a href="//firebaseio.com" target="_blank" rel="noopener">firebaseio.com</a><br>*.<a href="//googleapis.com" target="_blank" rel="noopener">googleapis.com</a><br>*.<a href="//lr-ingest.io" target="_blank" rel="noopener">lr-ingest.io</a><br>*.<a href="//hubspot.com" target="_blank" rel="noopener">hubspot.com</a><br>*.<a href="//hubapi.com" target="_blank" rel="noopener">hubapi.com</a><br>*.<a href="//thegogame.com" target="_blank" rel="noopener">thegogame.com</a><br>*.<a href="//the-go-game-jeopardai.firebaseapp.com" target="_blank" rel="noopener">the-go-game-jeopardai.firebaseapp.com</a></p> </div> </div> </div> </div> </section></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="hs_cos_wrapper_module_16730350234434" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section id="cta-block" class="image-bg"> <div class="container padding column row middle center" style="min-height: 400px; "> <h2>Ready to play?</h2> <p>Request a demo or quote for your next event now</p> <div class="buttons row center"> <a href="https://www.thegogame.com/pricing" 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