Our privacy commitment | healthdirect

<!DOCTYPE html>  <html lang="en-AU"> <head> <title>Our privacy commitment | healthdirect</title> <script src="https://www.google.com/recaptcha/api.js?render=6LeuO7AbAAAAAFFZKM3tkkJpyASWHzTJ-_fpMK7y" async defer></script> <meta name="apple-itunes-app" content="app-id=1021494621"> <meta name="description" content="This is the Privacy Policy of Healthdirect Australia. It describes the kinds of personal and sensitive information we collect, why we collect this information, and how we use, disclose, and protect the information that we hold."> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="referrer" content="always" /> <meta name="DC.Format" schema="DCterms:IMT" content="text/html" /><meta name="DC.Type" content="text/html"> <meta name="DC.Title" xml:lang="EN" content="Our privacy commitment" /> <meta name="DC.Creator" content="Healthdirect Australia"> <meta name="DC.Publisher" content="Healthdirect Australia"> <meta name="DC.Date" scheme="ISO8601" content="2024-08-23T04:44:09.509Z"> <meta name="DC.Description" xml:lang="EN" content="This is the Privacy Policy of Healthdirect Australia. It describes the kinds of personal and sensitive information we collect, why we collect this information, and how we use, disclose, and protect the information that we hold."> <meta name="DC.Rights" content="Healthdirect Australia"> <meta name="DC.Language" content="en-AU"> <meta property="og:title" content="Our privacy commitment" > <meta property="og:type" content="article" > <meta property="og:url" content="https://www.healthdirect.gov.au/privacy-policy" > <meta property="og:image" content="https://media.healthdirect.org.au/images/inline/original/healthdirect_logo.png"> <link rel="canonical" href="https://www.healthdirect.gov.au/privacy-policy"> <script src="https://cdn-oc.readspeaker.com/script/8207/webReader/webReader.js?pids=wr" type="text/javascript" id="rs_req_Init"></script> <script> dataLayer = []; </script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); 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async function handleSignOutMobile(baseUrl) { const hasBeenSignedOut = await fetch(baseUrl.concat("auth/sign-out"), { method: "POST", headers: { "Content-Type": "application/json", }, body: JSON.stringify({ data: { type: "sign-out", attributes: { accessToken: localStorage.getItem('access_token'), } } }) }).then(response => response.status === 204).catch(console.error); // redirect to the homepage if (hasBeenSignedOut) { localStorage.removeItem('access_token'); localStorage.removeItem('session_token'); localStorage.removeItem('email'); localStorage.removeItem('refresh_token'); window.location.href = '/'; } return false; }; function handleToggle() { const menu = document.getElementById('menu-sign'); if (menu.style.display === "none") menu.style.display = "block"; else menu.style.display = "none"; }</script> <div class="hda-head_col-mob-menu-account" id="header-buttons-mobile"> <button class="hda-head_col-mob-menu-account-signin-btn" aria-controls="menu-sign" aria-haspopup="menu" aria-expanded="false" onclick="handleToggle()" > <i aria-hidden="true" class="dor-icon_user-circle-o"></i><span class="sr-only">Sign in</span> </button> <ul id="menu-sign" role="menu" class="hda-head_col-mob-menu-account-list" style="display: none"> <li><a href="/account/join">Join</a></li> <li><a href="/account/signin">Sign in</a></li> </ul> </div> <script> (async() => { const headerButtonsMobile = document.getElementById('header-buttons-mobile'); const isLoggedIn = !!localStorage.getItem('access_token'); headerButtonsMobile.outerHTML = getHeaderButtonsMobileHtml(isLoggedIn, "https://prd.uim.hda-online.com.au/"); })(); </script> <button class="hda-head_col-mob-menu-btn" aria-haspopup="true" aria-expanded="false"> <i aria-hidden="true" class="hda-head_col-mob-menu-btn-icon"></i> Menu </button> </div> <div class="hda-head_col-tagline"> <h1 class="hda-head_col-tagline-line"><span class="sr-only">Healthdirect </span><span>Free Australian health advice you can count on.</span></h1> </div> <script type="text/javascript">function getHeaderButtonsHtml(isLoggedIn, baseUrl) { switch (isLoggedIn) { case true: return String.raw` <div class="hda-head_col-user-acc-sign-out" id="header-buttons"> <a class="ua-lnk_dash" href="/account/dashboard"><i class="dor-icon_user-circle-o" aria-hidden="true"></i> <span>My account</span></a> <button class="ua-btn_outlined" onclick="handleSignOut('${baseUrl}')">Sign out</button> </div> ` case false: return String.raw` <div class="hda-head_col-user-acc-sign-in" id="header-buttons"> <button class="ua-btn_filled" onclick="handleJoin()">Join</button> <button class="ua-btn_outlined" onclick="handleSignIn()">Sign in</button> </div> ` } }; async function handleSignOut(baseUrl) { const hasBeenSignedOut = await fetch(baseUrl.concat("auth/sign-out"), { method: "POST", headers: { "Content-Type": "application/json", }, body: JSON.stringify({ data: { type: "sign-out", attributes: { accessToken: localStorage.getItem('access_token'), } } }) }).then(response => response.status === 204).catch(console.error); // redirect to the homepage if (hasBeenSignedOut) { localStorage.removeItem('access_token'); localStorage.removeItem('session_token'); localStorage.removeItem('email'); localStorage.removeItem('refresh_token'); window.location.href = '/'; } }; function handleSignIn() { window.location.href = '/account/signin'; }; function handleJoin() { window.location.href = '/account/join'; }</script> <div class="hda-head_col-user-acc-sign-in" id="header-buttons"> <button class="ua-btn_filled" onclick="handleJoin()">Join</button> <button class="ua-btn_outlined" onclick="handleSignIn()">Sign in</button> </div> <script> (async() => { const headerButtons = document.getElementById('header-buttons'); 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