CINXE.COM
Knowledge Books
<!DOCTYPE html> <html lang="en" class="no-js"> <head> <meta /> <!--[if IE]><![endif]--> <title>Knowledge Books</title> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width,initial-scale=1" /> <meta http-equiv="imagetoolbar" content="no" /> <meta name="description" content="Geocaching HQ - help desk and customer service portal." /> <meta name="keywords" content="Groundspeak,Geocaching,Waymarking,Wherigo,GPS,outdoor,outdoor play,location-based technology" /> <meta name="author" content="Groundspeak Inc" /> <meta name="Copyright" content="Copyright (c) 2000-2024 Groundspeak Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners." /> <!-- Copyright (c) 2000-2024 Groundspeak Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. --> <meta name="email" content="contact@groundspeak.com" /> <meta name="distribution" content="global" /> <meta name="rating" content="general" /> <meta name="revisit-after" content="7 days" /> <meta name="robots" content="index, follow"> <meta name="MSSmartTagsPreventParsing" content="true" /> <meta name="DC.title" content="Groundspeak Inc" /> <meta name="DC.subject" content="Geocaching HQ - help desk and customer service portal." /> <meta name="DC.creator" content="Groundspeak Inc" /> <link rel="shortcut icon" href="https://www.geocaching.com/help/custom_templates/images/favicon.png" /> <link rel="apple-touch-icon" href="https://www.geocaching.com/help/custom_templates/images/apple-touch-icon.png" /> <link rel="image_src" href="https://www.geocaching.com/help/custom_templates/images/preview.png" /> <link href="//fonts.googleapis.com/css?family=Noto+Sans:400,700&subset=latin,latin-ext" rel="stylesheet" type="text/css" /> <link rel="stylesheet" type="text/css" href="https://www.geocaching.com/help/index.php?pg=css" media="screen, projection" /> <!--[if lt IE 8]> <link rel="stylesheet" type="text/css" href="https://www.geocaching.com/help/index.php?pg=ie.css" /> <![endif]--> <link rel="stylesheet" type="text/css" media="screen" href="https://www.geocaching.com/help/custom_templates/css/blueprint/screen.css" /> <link rel="stylesheet" type="text/css" media="screen" href="https://www.geocaching.com/help/custom_templates/css/screen.css" /> <!--[if lt IE 8]> <link rel="stylesheet" type="text/css" media="screen,projection" href="https://www.geocaching.com/help/custom_templates/css/blueprint/ie.css" /> <![endif]--> <link rel="stylesheet" type="text/css" media="print" href="https://www.geocaching.com/help/custom_templates/css/blueprint/print.css" /> <link rel="stylesheet" type="text/css" media="print" href="https://www.geocaching.com/help/custom_templates/css/print.css" /> <!--[if lt IE 8]> <script type="text/javascript" src="https://www.geocaching.com/help/custom_templates/js/IE8.js"></script> <![endif]--> <script src="https://cdnjs.cloudflare.com/ajax/libs/lodash.js/4.17.20/lodash.min.js"></script> <script src="https://code.jquery.com/jquery-3.5.1.min.js" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script> <script type="text/javascript" src="https://www.geocaching.com/help/custom_templates/js/modernizr-1.5.min.js"></script> <script type="text/javascript" src="https://www.geocaching.com/help/custom_templates/extras.js"></script> <script type="text/javascript" src="https://www.geocaching.com/help/index.php?pg=js"></script> <script type="text/javascript">HS_CSRF_TOKEN = "vAZ4Tffp6NjvOgfXiibUZqiEsDKyshYqGpDNuvrw"</script> <script type="text/javascript"> //function pageLoad() { // needed according to help spot's documentation for custom templates // // if was this helpful yes or no feedback is given, scroll thank you message into view //var feedbackGiven = document.getElementById("feedbackProvided"); //if (feedbackGiven != null) { // feedback.scrollIntoView(); //}; //}; </script> <!-- Google Tag Manager --> <script> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-N3KS8V2');</script> <!-- End Google Tag Manager --> </head> <body onload="" class="page-home" > <div id="top" class="SkipLinks"> <a href="#navigation">Skip to navigation</a> <a href="#content">Skip to content</a> </div> <div class="headerContainer"> <div class="container"> <header class="span-24 last"> <a href="index.php" class="logo"> <img class="logo-square" src="custom_templates/images/branding/geocaching-logo-square.svg" alt="Geocaching"> Help Center</a> <nav id="navigation"> <ul> <li class="nav-back"> <a href="http://www.geocaching.com/">Back to Geocaching.com</a> </li> <li> <a href="http://forums.groundspeak.com/GC/">Forums</a> </li> </ul> </nav> </header> </div> </div> <div class="bannerContent"> <h1 class="bannerTitle">How can we help?</h1> <div class="bannerForm"> <form action="index.php" method="get"> <div class="search-field"> <div class="input-wrapper"> <input type="hidden" name="pg" value="search" /> <label class="visually-hidden" for="q">Search by topics, keywords, or phrases</label> <input type="text" class="searchInput" id="q" name="q" value="" placeholder="Search by keyword"> <input type="hidden" name="area" id="area" value="kb" /> <button id="btnSearch" type="submit" class="Button btn-search" aria-label="Search">Search</button> </div> </div> </form> </div> </div> <script type="text/javascript"> jQuery(document).ready(function () { // Change placeholder for larger screens if (jQuery(window).width() > 720) { jQuery('.search-field #q').attr('placeholder', 'Search by topics, keywords, or phrases'); } }); </script> <div id="content" class="container"><aside class="span-24 prepend-1"> </aside> <div class="buttonField"> <div> <a class="imageBtn" href="https://www.geocaching.com/sites/education/"> <img src="custom_templates/images/button_basics.png" class="buttonFieldItem" alt=""/> <span>Geocaching basics</span> </a> </div> <div> <a target="_blank" class="imageBtn" href="https://youtu.be/vuFiLhhCNww"> <img src="custom_templates/images/button_whatis.png" class="buttonFieldItem" alt="Video"/> <span>What is geocaching?</span> </a> </div> <div> <a target="_blank" class="imageBtn" href="https://youtu.be/K-4q6sYuyfY"> <img src="custom_templates/images/button_finding.png" class="buttonFieldItem" alt="Video"/> <span>Finding a geocache</span> </a> </div> <div> <a target="_blank" class="imageBtn" href="https://youtu.be/GXzIu7p82jg"> <img src="custom_templates/images/button_etiquette.png" class="buttonFieldItem" alt="Video" /> <span>Geocaching etiquette</span> </a> </div> </div> <div class="breadcrumbs"><a href="index.php" class="crumb-parent">Help Center</a></div> <article class="contentBox"> <div class="span-22 last"> <h2 class="h3">Browse by topic</h2> <div class="span-7"> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=33">For the new geocacher</a></div> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=25">Find a cache</a></div> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=1">My account</a></div> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=10">Trackables</a></div> </div> <div class="span-7"> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=12">Geocaching® app and GPS</a></div> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=5">Premium membership</a></div> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=4">Community</a></div> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=19">Hide a cache</a></div> </div> <div class="span-8 last"> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=34">Adventure Lab®</a></div> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=3">Partner with us</a></div> <div class="listItem"><a class="bookItem" href="index.php?pg=kb.book&id=20">Legal/land managers</a></div> </div> </div> </article> <section class="expandable looking contentBox"> <div class="span-22 last"> <input id="ex-contact" class="ex-control" name="expandible-contact" type="checkbox" /> <label for="ex-contact"> <span>Can’t find what you need? Contact us.</span> <img src="custom_templates/images/expandIcon.svg" id="expandCollapseIcon" class="icon icon-expand" alt="expand section" /> </label> <article class="ex-panel" id="stillLookingContent"> <div class="span-22 last"> <p>Please complete the form below detailing your request and a member of our support staff will respond as soon as possible.</p> <p><a href="https://www.geocaching.com/account/helpspot/autofill?absolutereturnurl=https://www.geocaching.com:443/index.php?pg=request">Fill this form with your Geocaching account information</a>.</p> <form id="request-form" class="form-request" action="index.php?pg=request" method="post" enctype="multipart/form-data"> <input type="hidden" name="_token" value="vAZ4Tffp6NjvOgfXiibUZqiEsDKyshYqGpDNuvrw"> <input type="hidden" name="required" value="sEmail,fullname,xCategory" /> <input type="hidden" name="additional" value="" /> <input type="hidden" name="sUserId" size="40" maxlength="250" value="" /> <div class="span-11" class="formDiv" > <label for="fullname" class="formLabel">Name <span>*</span></label> <input class="formInput" type="text" name="fullname" id="fullname" maxlength="100" value="" /> </div> <div class="span-11 last" class="formDiv" > <label for="sEmail" class="formLabel">Email <span>*</span></label> <input class="formInput" type="text" name="sEmail" id="sEmail" maxlength="250" value="" /> </div> <!--<dt><label for="sPhone">Phone:</label></dt> <dd> <input type="text" class="Text" name="sPhone" maxlength="250" value="" /> </dd>--> <div class="span-22 last" class="formDiv" > <label class="formLabel" for="xCategory">How would you categorize this request? <span>*</span></label> <div class="select-container"> <select class="formInput" name="xCategory" id="xCategory" onchange="ShowCategoryCustomFields();"> <option value=""></option> <option value="23" >01. My account</option> <option value="24" >02. Payments/cancellations</option> <option value="26" >03. Geocaching® app and GPS</option> <option value="27" >04. Premium membership features</option> <option value="28" >05. Trackables</option> <option value="29" >06. Souvenirs</option> <option value="30" >07. Hide a geocache</option> <option value="39" >08. Find a geocache</option> <option value="34" >09. Appeals</option> <option value="25" >10. Business partnerships</option> <option value="35" >11. Legal inquiries</option> <option value="31" >12. Press Inquiries</option> <option value="22" >13. Geocaching HQ visits</option> <option value="32" >14. Shop Merchandise</option> <option value="37" >15. Events</option> <option value="40" >16. Geocacher disagreement</option> <option value="47" >17. Waymarking / Wherigo / Benchmarking</option> <option value="42" >18. Bug reporting</option> <option value="53" >20. Privacy Rights</option> <option value="54" >21. Adventure Lab</option> </select> <span></span> </div> <dl id="Custom10_wrapper" style="display:none;"> <dt><label for="Custom10" class=" required">02. Browser:</label></dt> <dd> <input name="Custom10" type="text" class="Text" value="" /> </dd> </dl> <dl id="Custom11_wrapper" style="display:none;"> <dt><label for="Custom11" class=" required">03. Operating System:</label></dt> <dd> <input name="Custom11" type="text" class="Text" value="" /> </dd> </dl> <dl id="Custom12_wrapper" style="display:none;"> <dt><label for="Custom12" class=" required">04. Description of Steps Taken:</label></dt> <dd> <textarea name="Custom12" rows="1"></textarea> </dd> </dl> <dl id="Custom29_wrapper" style="display:none;"> <dt><label for="Custom29" class=" required">13. Geocaching HQ Visits:</label></dt> <dd> <div class="select-container"> <select name="Custom29" class="formInput"> <option value=""></option> <option value="Geocaching HQ Visit" >Geocaching HQ Visit</option> <option value="20th Anniversary Celebration" >20th Anniversary Celebration</option> </select> </div> </dd> </dl> <dl id="Custom28_wrapper" style="display:none;"> <dt><label for="Custom28" class=" required">17. Waymarking / Wherigo / Benchmarking:</label></dt> <dd> <div class="select-container"> <select name="Custom28" class="formInput"> <option value=""></option> <option value="Waymarking" >Waymarking</option> <option value="Wherigo" >Wherigo</option> <option value="Benchmarking" >Benchmarking</option> </select> </div> </dd> </dl> <dl id="Custom24_wrapper" style="display:none;"> <dt><label for="Custom24" class=" required">19. Bug reporting:</label></dt> <dd> <div class="select-container"> <select name="Custom24" class="formInput"> <option value=""></option> <option value="Report a Bug" >Report a Bug</option> </select> </div> </dd> </dl> <dl id="Custom37_wrapper" style="display:none;"> <dt><label for="Custom37" class=" required">20. Privacy Rights:</label></dt> <dd> <div class="select-container"> <select name="Custom37" class="formInput"> <option value=""></option> <option value="Deletion request" >Deletion request</option> <option value="Do not sell my info" >Do not sell my info</option> <option value="GDPR request" >GDPR request</option> <option value="General" >General</option> </select> </div> </dd> </dl> <dl id="Custom49_wrapper" style="display:none;"> <dt><label for="Custom49" class=" required">21. Adventure Lab:</label></dt> <dd> <div class="select-container"> <select name="Custom49" class="formInput"> <option value=""></option> <option value="Find an Adventure Lab" >Find an Adventure Lab</option> <option value="Adventure Lab Caches in statistics" >Adventure Lab Caches in statistics</option> <option value="Who can create an Adventure Lab" >Who can create an Adventure Lab</option> <option value="Steps to create an Adventure Lab" >Steps to create an Adventure Lab</option> <option value="Adventure Lab guidelines" >Adventure Lab guidelines</option> <option value="Adventure Lab tips" >Adventure Lab tips</option> </select> </div> </dd> </dl> <dl id="Custom16_wrapper" style="display:none;"> <dt><label for="Custom16" class="">Appeals:</label></dt> <dd> <div class="select-container"> <select name="Custom16" class="formInput"> <option value=""></option> <option value="Required Information for Appeal Submission" >Required Information for Appeal Submission</option> <option value="Is This Geocache Publishable?" >Is This Geocache Publishable?</option> <option value="Unable To Get in Touch With Reviewer" >Unable To Get in Touch With Reviewer</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom5_wrapper" style="display:none;"> <dt><label for="Custom5" class=" required">Business partnerships:</label></dt> <dd> <div class="select-container"> <select name="Custom5" class="formInput"> <option value=""></option> <option value="GeoTours: A blend of tourism and adventure" >GeoTours: A blend of tourism and adventure</option> <option value="Promotions: Tangible, digital, measurable" >Promotions: Tangible, digital, measurable</option> <option value="Distributor/Retailer Request" >Distributor/Retailer Request</option> <option value="Trackable Tattoo Digital Icon Request" >Trackable Tattoo Digital Icon Request</option> <option value="Public API" >Public API</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom20_wrapper" style="display:none;"> <dt><label for="Custom20" class=" required">Events:</label></dt> <dd> <div class="select-container"> <select name="Custom20" class="formInput"> <option value=""></option> <option value="Mega-Events" >Mega-Events</option> <option value="Donations" >Donations</option> <option value="Other Events" >Other Events</option> </select> </div> </dd> </dl> <dl id="Custom21_wrapper" style="display:none;"> <dt><label for="Custom21" class=" required">Find a geocache:</label></dt> <dd> <div class="select-container"> <select name="Custom21" class="formInput"> <option value=""></option> <option value="Search for a cache" >Search for a cache</option> <option value="How do I log my first geocache find?" >How do I log my first geocache find?</option> <option value="How do I add a photo to my log?" >How do I add a photo to my log?</option> <option value="I found a geocache on private property" >I found a geocache on private property</option> <option value="I found a geocache that needs maintenance" >I found a geocache that needs maintenance</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom22_wrapper" style="display:none;"> <dt><label for="Custom22" class=" required">Geocacher disagreement:</label></dt> <dd> <div class="select-container"> <select name="Custom22" class="formInput"> <option value=""></option> <option value="Geocacher disagreement" >Geocacher disagreement</option> <option value="Log Deletion" >Log Deletion</option> <option value="Blocking other geocachers from your profile" >Blocking other geocachers from your profile</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom27_wrapper" style="display:none;"> <dt><label for="Custom27" class=" required">Geocaching HQ visits:</label></dt> <dd> <div class="select-container"> <select name="Custom27" class="formInput"> <option value=""></option> </select> </div> </dd> </dl> <dl id="Custom6_wrapper" style="display:none;"> <dt><label for="Custom6" class=" required">Geocaching® app and GPS:</label></dt> <dd> <div class="select-container"> <select name="Custom6" class="formInput"> <option value=""></option> <option value="Report a bug - Geocaching app" >Report a bug - Geocaching app</option> <option value="Cancel Premium via Google/iTunes" >Cancel Premium via Google/iTunes</option> <option value="Create/delete offline Lists" >Create/delete offline Lists</option> <option value="Get started with Geocaching® app" >Get started with Geocaching® app</option> <option value="Download geocaches to GPS device" >Download geocaches to GPS device</option> <option value="GPS Customer Service" >GPS Customer Service</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom7_wrapper" style="display:none;"> <dt><label for="Custom7" class=" required">Hide a geocache:</label></dt> <dd> <div class="select-container"> <select name="Custom7" class="formInput"> <option value=""></option> <option value="Hiding my first cache" >Hiding my first cache</option> <option value="My geocache has not been reviewed" >My geocache has not been reviewed</option> <option value="Does my geocache meet commercial guidelines?" >Does my geocache meet commercial guidelines?</option> <option value="Updating geocache coordinates" >Updating geocache coordinates</option> <option value="Remove the Needs Maintenance icon" >Remove the Needs Maintenance icon</option> <option value="My geocache needs to be archived" >My geocache needs to be archived</option> <option value="Geocache adoption" >Geocache adoption</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom9_wrapper" style="display:none;"> <dt><label for="Custom9" class=" required">Legal inquiries:</label></dt> <dd> <div class="select-container"> <select name="Custom9" class="formInput"> <option value=""></option> <option value="Report a geocache on private property" >Report a geocache on private property</option> <option value="Copyright/ Trademark infringement inquiries" >Copyright/ Trademark infringement inquiries</option> <option value="Logo/Trademark Use" >Logo/Trademark Use</option> <option value="Cache page image/text usage" >Cache page image/text usage</option> <option value="Land Manager/ Law upgrade" >Land Manager/ Law upgrade</option> <option value="Digital Services Act" >Digital Services Act</option> <option value="Other" >Other</option> <option value="" selected></option> </select> </div> </dd> </dl> <dl id="Custom3_wrapper" style="display:none;"> <dt><label for="Custom3" class=" required">My account:</label></dt> <dd> <div class="select-container"> <select name="Custom3" class="formInput"> <option value=""></option> <option value="Change/update email address" >Change/update email address</option> <option value="Change password" >Change password</option> <option value="Username/password not working" >Username/password not working</option> <option value="Not receiving email" >Not receiving email</option> <option value="Cancel Auto-renewal/ subscription" >Cancel Auto-renewal/ subscription</option> <option value="Validate account" >Validate account</option> <option value="Signed up with Facebook; need password" >Signed up with Facebook; need password</option> <option value="Disable account" >Disable account</option> <option value="Permanent account deletion" >Permanent account deletion</option> <option value="Newsletter preferences" >Newsletter preferences</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom8_wrapper" style="display:none;"> <dt><label for="Custom8" class=" required">Other:</label></dt> <dd> <div class="select-container"> <select name="Custom8" class="formInput"> <option value=""></option> <option value="Waymarking" >Waymarking</option> <option value="Wherigo" >Wherigo</option> <option value="Donations" >Donations</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom4_wrapper" style="display:none;"> <dt><label for="Custom4" class=" required">Payments/cancellations:</label></dt> <dd> <div class="select-container"> <select name="Custom4" class="formInput"> <option value=""></option> <option value="Cancel Auto-renewal/ subscription" >Cancel Auto-renewal/ subscription</option> <option value="Request a refund" >Request a refund</option> <option value="Still Basic after upgrade to Premium" >Still Basic after upgrade to Premium</option> <option value="Why did I receive an email to “Update Billing Information”" >Why did I receive an email to “Update Billing Information”</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom13_wrapper" style="display:none;"> <dt><label for="Custom13" class=" required">Premium membership features:</label></dt> <dd> <div class="select-container"> <select name="Custom13" class="formInput"> <option value=""></option> <option value="Instant notifications" >Instant notifications</option> <option value="Lists" >Lists</option> <option value="Offline maps" >Offline maps</option> <option value="Create a Pocket Query" >Create a Pocket Query</option> <option value="Pocket Query filters" >Pocket Query filters</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom19_wrapper" style="display:none;"> <dt><label for="Custom19" class=" required">Press inquiries:</label></dt> <dd> <div class="select-container"> <select name="Custom19" class="formInput"> <option value=""></option> <option value="News Articles" >News Articles</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <dl id="Custom30_wrapper" style="display:none;"> <dt><label for="Custom30" class=" required">Souvenirs:</label></dt> <dd> <div class="select-container"> <select name="Custom30" class="formInput"> <option value=""></option> <option value="Didn't get souvenir" >Didn't get souvenir</option> <option value="List of souvenirs" >List of souvenirs</option> </select> </div> </dd> </dl> <dl id="Custom23_wrapper" style="display:none;"> <dt><label for="Custom23" class=" required">Test Category:</label></dt> <dd> <div class="select-container"> <select name="Custom23" class="formInput"> <option value=""></option> <option value="Test Sub-Category A" >Test Sub-Category A</option> <option value="Test Sub-Category B" >Test Sub-Category B</option> </select> </div> </dd> </dl> <dl id="Custom17_wrapper" style="display:none;"> <dt><label for="Custom17" class=" required">Trackables:</label></dt> <dd> <div class="select-container"> <select name="Custom17" class="formInput"> <option value=""></option> <option value="How to log a trackable" >How to log a trackable</option> <option value="Missing trackable" >Missing trackable</option> <option value="Need activation code" >Need activation code</option> <option value="Adoption" >Adoption</option> <option value="Custom trackable" >Custom trackable</option> <option value="Other" >Other</option> </select> </div> </dd> </dl> <div class="span-22 last"> <label class="formLabel" for="simple">Details</label> <textarea class="formTextArea" name="simple" id="simple" rows="10"></textarea> </div> <div class="span-22 last file-upload"> <span class="formLabel">Attach a supporting document (optional)</span> <input type="file" name="doc[]" id="doc" class="File file-input"> <label for="doc"><span class="btn btn-pill primary">Choose file</span><span class="file-name">No file chosen</span></label> </div> <script> var RecaptchaOptions = { theme : 'clean', lang : 'en' }; </script> <div class="captcha"> <!--<label for="recaptcha_response_field" class="datalabel required">Please type the security words</label> --> <a href="javascript:Recaptcha.reload();"></a> <div class="g-recaptcha" data-sitekey="6Lf44BQUAAAAAAs__u5WTUMCE1jzTLcveAEjtA_l"></div> <script type="text/javascript" src="https://www.google.com/recaptcha/api.js?hl=en" nonce="96OLuSFTVUKmeJn7tYijdJ1MBoYXJ5KP"></script> </div> <input type="submit" class="Button btn-primary" name="submit" role="button" value="Submit Request" /> <input type="hidden" name="hs_fv_timestamp" value="1732812654" /> <input type="hidden" name="hs_fv_ip" value="8.222.208.146" /> <input type="hidden" name="hs_fv_hash" value="6ea3711d970c0532b2455f62581da0aa" /> </form> </div> <div id="category-reference" style="display: none;"> <div class="category"> <div class="name">01. My account</div> <div class="subcategory"> <div class="name">Change/update email address</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=364</div> </div> <div class="subcategory"> <div class="name">Change password</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=111</div> </div> <div class="subcategory"> <div class="name">Username/password not working</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=367</div> </div> <div class="subcategory"> <div class="name">Not receiving email</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=94</div> </div> <div class="subcategory"> <div class="name">Cancel Auto-renewal/ subscription</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=734</div> </div> <div class="subcategory"> <div class="name">Validate account</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=116</div> </div> <div class="subcategory"> <div class="name">Signed up with Facebook; need password</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=367</div> </div> <div class="subcategory"> <div class="name">Disable account</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=102</div> </div> <div class="subcategory"> <div class="name">Permanent account deletion</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=966</div> </div> <div class="subcategory"> <div class="name">Newsletter preferences</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=104</div> </div> <div class="subcategory"> <div class="name">Change home coordinates</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=108</div> </div> </div> <div class="category"> <div class="name">02. Payments/cancellations</div> <div class="subcategory"> <div class="name">Cancel Auto-renewal/ subscription</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=734</div> </div> <div class="subcategory"> <div class="name">Request a refund</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=192</div> </div> <div class="subcategory"> <div class="name">Still Basic after upgrade to Premium</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=913</div> </div> <div class="subcategory"> <div class="name">Why did I receive an email to “Update Billing Information”</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=613</div> </div> <div class="category"> <div class="name">03. Geocaching® app and GPS</div> <div class="subcategory"> <div class="name">Report a bug - Geocaching app</div> <div class="link">https://geocaching.com/help/index.php?kb.page&id=965</div> </div> <div class="subcategory"> <div class="name">Cancel Premium via Google/iTunes</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=734</div> </div> <div class="subcategory"> <div class="name">Create/delete offline Lists</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=817</div> </div> <div class="subcategory"> <div class="name">Get started with Geocaching® app</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=437</div> </div> <div class="subcategory"> <div class="name">Download geocaches to GPS device</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=532</div> </div> <div class="subcategory"> <div class="name">GPS Customer Service</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=586</div> </div> <div class="subcategory"> <div class="name">Other</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=93</div> </div> </div> <div class="category"> <div class="name">04. Premium membership features</div> <div class="subcategory"> <div class="name">Instant notifications</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=184</div> </div> <div class="subcategory"> <div class="name">Create a Pocket Query</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=118</div> </div> <div class="subcategory"> <div class="name">Pocket Query filters</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=261</div> </div> <div class="subcategory"> <div class="name">Lists</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=283</div> </div> <div class="subcategory"> <div class="name">Offline maps</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=818</div> </div> <div class="subcategory"> <div class="name">Other</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=93</div> </div> </div> <div class="category"> <div class="name">05. Trackables</div> <div class="subcategory"> <div class="name">How to log a trackable</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=151</div> </div> <div class="subcategory"> <div class="name">Missing trackable</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=397</div> </div> <div class="subcategory"> <div class="name">Need activation code</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=158</div> </div> <div class="subcategory"> <div class="name">Adoption</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=249</div> </div> <div class="subcategory"> <div class="name">Custom trackable</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=828</div> </div> </div> <div class="category"> <div class="name">06. Souvenirs</div> <div class="subcategory"> <div class="name">Didn't get souvenir</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=453</div> </div> <div class="subcategory"> <div class="name">List of souvenirs</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=792</div> </div> </div> <div class="category"> <div class="name">07. Hide a geocache</div> <div class="subcategory"> <div class="name">Hiding my first cache</div> <div class="link">https://geocaching.com/help/admin.php?pg=kb.page&id=952</div> </div> <div class="subcategory"> <div class="name">My geocache has not been reviewed</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=77</div> </div> <div class="subcategory"> <div class="name">Does my geocache meet commercial guidelines?</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=475</div> </div> <div class="subcategory"> <div class="name">Updating geocache coordinates</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=61</div> </div> <div class="subcategory"> <div class="name">Remove the Needs Maintenance icon</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=404</div> </div> <div class="subcategory"> <div class="name">My geocache needs to be archived</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=56</div> </div> <div class="subcategory"> <div class="name">Geocache adoption</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=54</div> </div> </div> <div class="category"> <div class="name">08. Find a geocache</div> <div class="subcategory"> <div class="name">Search for a cache</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=649</div> </div> <div class="subcategory"> <div class="name">How do I log my first geocache find?</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=533</div> </div> <div class="subcategory"> <div class="name">How do I add a photo to my log?</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=544</div> </div> <div class="subcategory"> <div class="name">I found a geocache on private property</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=431</div> </div> <div class="subcategory"> <div class="name">I found a geocache that needs maintenance</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=434</div> </div> </div> <div class="category"> <div class="name">09. Appeals</div> <div class="subcategory"> <div class="name">Required Information for Appeal Submission</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=476</div> </div> <div class="subcategory"> <div class="name">Is This Geocache Publishable?</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=78</div> </div> <div class="subcategory"> <div class="name">Unable To Get in Touch With Reviewer</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=74</div> </div> <div class="subcategory"> <div class="name">Illegal Geocache Placement</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=434</div> </div> </div> <div class="category"> <div class="name">10. Business partnerships</div> <div class="subcategory"> <div class="name">GeoTours: A blend of tourism and adventure</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=733</div> </div> <div class="subcategory"> <div class="name">Promotions: Tangible, digital, measurable</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=499</div> </div> <div class="subcategory"> <div class="name">Public API</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=735</div> </div> </div> <div class="category"> <div class="name">11. Legal inquiries</div> <div class="subcategory"> <div class="name">Report a geocache on private property</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=431</div> </div> <div class="subcategory"> <div class="name">Copyright/ Trademark infringement inquiries</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=14</div> </div> <div class="subcategory"> <div class="name">Logo/Trademark use</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=19</div> </div> <div class="subcategory"> <div class="name">Cache page image/text usage</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=578</div> </div> <div class="subcategory"> <div class="name">Land Manager/ Law upgrade</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=266</div> </div> <div class="subcategory"> <div class="name">Digital Services Act</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=980</div> </div> </div> <div class="category"> <div class="name">13. Geocaching HQ visits</div> <div class="subcategory"> <div class="name">HQ Visits</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=637</div> </div> <div class="subcategory"> <div class="name">Geocaching HQ Visit</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=637</div> </div> </div> <div class="category"> <div class="name">15. Events</div> <div class="subcategory"> <div class="name">Mega-Events</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=86</div> </div> <div class="subcategory"> <div class="name">Donations</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=585</div> </div> <div class="subcategory"> <div class="name">Other Events</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=454</div> </div> </div> <div class="category"> <div class="name">16. Geocacher disagreement</div> <div class="subcategory"> <div class="name">Geocacher disagreement</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=483</div> </div> <div class="subcategory"> <div class="name">Log deletion</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=482</div> </div> <div class="subcategory"> <div class="name">Blocking other geocachers from your profile</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=610</div> </div> <div class="subcategory"> <div class="name">Other</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=483</div> </div> </div> <div class="category"> <div class="name">17. Waymarking / Wherigo / Benchmarking</div> <div class="subcategory"> <div class="name">Waymarking</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=738</div> </div> <div class="subcategory"> <div class="name">Wherigo</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=172</div> </div> <div class="subcategory"> <div class="name">Benchmarking</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=92</div> </div> </div> <div class="category"> <div class="name">18. Bug reporting</div> <div class="subcategory"> <div class="name">Report a Bug</div> <div class="link">https://geocaching.com/help/index.php?pg=kb.page&id=254</div> </div> </div> <div class="category"> <div class="name">20. Privacy Rights</div> <div class="subcategory"> <div class="name">Deletion request</div> <div class="link">https://www.geocaching.com/help/index.php?pg=kb.page&id=942</div> </div> <div class="subcategory"> <div class="name">Do not sell my info</div> <div class="link">https://www.geocaching.com/help/index.php?pg=kb.page&id=943</div> </div> <div class="subcategory"> <div class="name">GDPR request</div> <div class="link">https://www.geocaching.com/help/index.php?pg=kb.page&id=944</div> </div> <div class="subcategory"> <div class="name">General</div> <div class="link">https://www.geocaching.com/help/index.php?pg=kb.page&id=945</div> </div> </div> <div class="category"> <div class="name">21. Adventure Lab</div> <div class="subcategory"> <div class="name">Find an Adventure Lab</div> <div class="link">https://www.geocaching.com/help/index.php?pg=kb.page&id=510</div> </div> <div class="subcategory"> <div class="name">Adventure Lab caches in statistics</div> <div class="link">https://www.geocaching.com/help/index.php?pg=kb.page&id=948</div> </div> <div class="subcategory"> <div class="name">Who can create an Adventure Lab</div> <div class="link">https://www.geocaching.com/help/index.php?pg=kb.page&id=949</div> </div> <div class="subcategory"> <div class="name">Steps to create an Adventure Lab</div> <div class="link">https://www.geocaching.com/help/index.php?pg=kb.page&id=950</div> </div> <div class="subcategory"> <div class="name">Adventure Lab guidelines</div> <div class="link">https://www.geocaching.com/help/index.php?pg=kb.page&id=928</div> </div> <div class="subcategory"> <div class="name">Adventure Lab tips</div> <div class="link">https://www.geocaching.com/help/index.php?pg=kb.page&id=929</div> </div> </div> </div></div> <script type="text/javascript"> jQuery(document).ready(function() { var open = getURLParameter("open"); if (open == 1) { showStillLookingDiv(); console.log('request inc template'); } // allow parent to have focus styles when select menu is open - BS jQuery(".select-container select").focusin(function() { jQuery(this).parent().addClass("focused"); }); jQuery(".select-container select").blur(function() { jQuery(this).parent().removeClass("focused"); }); }); var inputs = document.querySelectorAll( '.file-input' ); Array.prototype.forEach.call( inputs, function( input ) { var label = input.nextElementSibling, labelVal = label.innerHTML; input.addEventListener( 'change', function( e ) { var fileName = ''; if( this.files && this.files.length > 1 ) fileName = ( this.getAttribute( 'data-multiple-caption' ) || '' ).replace( '{count}', this.files.length ); else fileName = e.target.value.split( '\\' ).pop(); if( fileName ) label.querySelector( '.file-name' ).innerHTML = fileName; else label.innerHTML = labelVal; }); }); </script> <script type="text/javascript" src="https://www.geocaching.com/help/custom_templates/js/prepopulate.js"> </script> </article> </div> </section> <script type="text/javascript"> jQuery(document).ready(function() { jQuery('.stillLooking').on('click touchstart', function() { console.log("a thing happened"); /*toggleExpandable();*/ }); var open = getURLParameter("open"); if (open == 1) { showStillLookingDiv(); } }); </script> <footer class="span-24"> <p> <span>Copyright © 2000-2024 Groundspeak, Inc. DBA Geocaching. All Rights Reserved. <a href="http://www.geocaching.com/about/termsofuse.aspx" rel="external" target="_blank">Terms of Use</a> | <a href="http://www.geocaching.com/about/privacypolicy.aspx" rel="external" target="_blank">Privacy Policy</a></span> <span>Designated trademarks and brands are the property of their respective owners.</span> </p> </footer> </div> <div class="SkipLinks"> <a href="#top">Return to the top of the page</a> </div> </body> </html>