Labroots Support

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href="/scientific-products?categories=46"> PCR </a> </div> </div> </div> <div class="category-col"> <div class="scientific-product-category pb-3 pt-2"> <span class="d-inline-block labroots-gray f-14 font-weight-bold"> <a class="link-gray-blueunderline" href="/scientific-products?categories=50%2C51%2C52%2C88%2C96%2C97%2C98">Next Gen Sequencing</a> </span> <div class="tagline-3 pt-1 pb-2 pr-2"> <a class="link-gray-blueunderline f-12 font-weight-light" href="/scientific-products?categories=50"> DNA sequencing, </a> <a class="link-gray-blueunderline f-12 font-weight-light" href="/scientific-products?categories=51"> High-throughput sequencing, </a> <a class="link-gray-blueunderline f-12 font-weight-light" href="/scientific-products?categories=52"> NGS platforms, </a> <a class="link-gray-blueunderline f-12 font-weight-light" href="/scientific-products?categories=96"> RNA sequencing, </a> <a class="link-gray-blueunderline f-12 font-weight-light" href="/scientific-products?categories=97"> 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class="link-gray-blueunderline f-12 font-weight-light" href="/scientific-products?categories=31"> Transcriptomics </a> </div> </div> <div class="scientific-product-category pb-3 pt-2"> <span class="d-inline-block labroots-gray f-14 font-weight-bold"> <a class="link-gray-blueunderline" href="/scientific-products?categories=42%2C66%2C67%2C93">Technology</a> </span> <div class="tagline-3 pt-1 pb-2 pr-2"> <a class="link-gray-blueunderline f-12 font-weight-light" href="/scientific-products?categories=42"> Biotechnology, </a> <a class="link-gray-blueunderline f-12 font-weight-light" href="/scientific-products?categories=66"> Instrumentation, </a> <a class="link-gray-blueunderline f-12 font-weight-light" href="/scientific-products?categories=67"> Data analysis </a> </div> </div> </div> </div> </div> <div class="tab-pane "> <div class="webinar-libraries-megamenu"> <div data-megamenu-loading="false" class="company-logo-box mt-3" id="companiesWithProducts"> <a class="company-item skeleton-item 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class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> </div> <a class="float-left clear-both see-all" href="/companies">See More <i class="fa fa-chevron-right d-inline-block green"></i></a> </div> </div> <div class="tab-pane new-products"> <div class="widget pb-0"> <div data-megamenu-loading="false" id="companiesScienceProducts"> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> <div class="megamenu-placeholder-name"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> <div class="megamenu-placeholder-name"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> 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</div> </a> </div> <a class="float-left clear-both see-all" href="/scientific-products">See More <i class="fa fa-chevron-right d-inline-block green"></i></a> </div> </div> <div class="tab-pane popular-products"> <div class="widget pb-0"> <div data-megamenu-loading="false" id="companiesScienceProductsPopular"> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> <div class="megamenu-placeholder-name"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> <div class="megamenu-placeholder-name"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> <div class="megamenu-placeholder-name"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> <div class="megamenu-placeholder-name"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> <div class="megamenu-placeholder-name"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> <div class="megamenu-placeholder-name"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </a> </div> <a class="float-left clear-both see-all" href="/scientific-products">See More <i class="fa fa-chevron-right d-inline-block green"></i></a> </div> </div> </div> </div> </div> </div> </li> </ul> </li> <li class="dropdown yamm-fw nav-li-companies " onmouseover="changeDataSrcToSrc(this)" onmouseenter="ajaxFetchAndReplace('company','companies');"> <a href="/companies" class="dropdown-toggle"> Companies <span class="caret"></span> </a> <ul class="dropdown-menu" style="background-color: white;"> <li> <div class="yamm-content"> <div class="row"> <div class="nav-megamenu"> <ul class="nav nav-pills nav-stacked col-md-2"></ul> <div class="tab-content col-md-10"> <div class="tab-pane active"> <div class="webinar-libraries-megamenu"> <div data-megamenu-loading="false" class="company-logo-box mt-3" id="companies"> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> <a class="company-item skeleton-item company-skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-150"></div> </div> </a> </div> <a class="float-left clear-both see-all" href="/companies">See More <i class="fa 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d-inline-block green"></i></a> </div> </div> <div class="tab-pane"> <div class="widget"> <ul data-megamenu-loading="false" class="megamenu-item-style" id="accessories"> <li> <div class="item skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> </div> <div class="megamenu-placeholder-name w-75"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </li> <li> <div class="item skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> </div> <div class="megamenu-placeholder-name w-75"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </li> <li> <div class="item skeleton-item"> <div class="widget-thumbnail"> <div class="megamenu-placeholder-thumbnail mb-3 thumbnail-109"></div> </div> <div class="megamenu-placeholder-name w-75"></div> <div class="megamenu-placeholder-name mt-2 w-50"></div> </div> </li> <li> <div class="item 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<div class="row"> <a href="/store/gift-cards/twenty-five"> <div class="col-md-2"> <div class="row text-center"> <img style="width: 140px;" src="https://d3bkbkx82g74b8.cloudfront.net/eyJidWNrZXQiOiJsYWJyb290cy1pbWFnZXMiLCJrZXkiOiJzdG9yZV9wcm9kdWN0X3Byb2ZpbGVfaW1hZ2VfNDEyYjI0ZmYyODU3N2ZlYTNlZWQ4OWVkOTg2M2RiMTJjZjhkZmNmOV83MzY5LmpwZyIsImVkaXRzIjp7InRvRm9ybWF0IjoianBnIiwicmVzaXplIjp7IndpZHRoIjo0NTAsImhlaWdodCI6NjUwLCJmaXQiOiJpbnNpZGUiLCJiYWNrZ3JvdW5kIjoiI2ZmZiJ9LCJmbGF0dGVuIjp7ImJhY2tncm91bmQiOiIjZmZmIn19fQ=="> </div> <div class="row text-center"> <div style="font-size: 15px; font-weight: bold;" class="gift-card-text"> Gift Card $25 </div> </div> </div> </a> <a href="/store/gift-cards"> <div class="col-md-2"> <div class="row text-center"> <img style="width: 140px;" src="https://d3bkbkx82g74b8.cloudfront.net/eyJidWNrZXQiOiJsYWJyb290cy1pbWFnZXMiLCJrZXkiOiJzdG9yZV9wcm9kdWN0X3Byb2ZpbGVfaW1hZ2VfNDEyYjI0ZmYyODU3N2ZlYTNlZWQ4OWVkOTg2M2RiMTJjZjhkZmNmOV83MzY5LmpwZyIsImVkaXRzIjp7InRvRm9ybWF0IjoianBnIiwicmVzaXplIjp7IndpZHRoIjo0NTAsImhlaWdodCI6NjUwLCJmaXQiOiJpbnNpZGUiLCJiYWNrZ3JvdW5kIjoiI2ZmZiJ9LCJmbGF0dGVuIjp7ImJhY2tncm91bmQiOiIjZmZmIn19fQ=="> </div> <div class="row text-center"> <div style="font-size: 15px; font-weight: bold;" class="gift-card-text"> Gift Card $50 </div> </div> </div> </a> <a href="/store/gift-cards/seventy-five"> <div class="col-md-2"> <div class="row text-center"> <img style="width: 140px;" src="https://d3bkbkx82g74b8.cloudfront.net/eyJidWNrZXQiOiJsYWJyb290cy1pbWFnZXMiLCJrZXkiOiJzdG9yZV9wcm9kdWN0X3Byb2ZpbGVfaW1hZ2VfNDEyYjI0ZmYyODU3N2ZlYTNlZWQ4OWVkOTg2M2RiMTJjZjhkZmNmOV83MzY5LmpwZyIsImVkaXRzIjp7InRvRm9ybWF0IjoianBnIiwicmVzaXplIjp7IndpZHRoIjo0NTAsImhlaWdodCI6NjUwLCJmaXQiOiJpbnNpZGUiLCJiYWNrZ3JvdW5kIjoiI2ZmZiJ9LCJmbGF0dGVuIjp7ImJhY2tncm91bmQiOiIjZmZmIn19fQ=="> </div> <div class="row text-center"> <div style="font-size: 15px; font-weight: bold;" class="gift-card-text"> Gift Card $75 </div> </div> </div> </a> <a href="/store/gift-cards/hundred"> <div class="col-md-2"> <div class="row text-center"> <img style="width: 140px;" src="https://d3bkbkx82g74b8.cloudfront.net/eyJidWNrZXQiOiJsYWJyb290cy1pbWFnZXMiLCJrZXkiOiJzdG9yZV9wcm9kdWN0X3Byb2ZpbGVfaW1hZ2VfNDEyYjI0ZmYyODU3N2ZlYTNlZWQ4OWVkOTg2M2RiMTJjZjhkZmNmOV83MzY5LmpwZyIsImVkaXRzIjp7InRvRm9ybWF0IjoianBnIiwicmVzaXplIjp7IndpZHRoIjo0NTAsImhlaWdodCI6NjUwLCJmaXQiOiJpbnNpZGUiLCJiYWNrZ3JvdW5kIjoiI2ZmZiJ9LCJmbGF0dGVuIjp7ImJhY2tncm91bmQiOiIjZmZmIn19fQ=="> </div> <div class="row text-center"> <div style="font-size: 15px; font-weight: bold;" class="gift-card-text"> Gift Card $100 </div> </div> </div> </a> </div> </div> <a class="float-left clear-both see-all" href="/store/products/gift-card">See More <i class="fa fa-chevron-right d-inline-block green"></i></a> </div> <div class="tab-pane"> <div class="row"> <div class="col-md-2 text-center"> <img style="width: 140px;" src="https://d3bkbkx82g74b8.cloudfront.net/eyJidWNrZXQiOiJsYWJyb290cy1pbWFnZXMiLCJrZXkiOiJzdG9yZV9wcm9kdWN0X3Byb2ZpbGVfaW1hZ2VfNDEyYjI0ZmYyODU3N2ZlYTNlZWQ4OWVkOTg2M2RiMTJjZjhkZmNmOV83MzY5LmpwZyIsImVkaXRzIjp7InRvRm9ybWF0IjoianBnIiwicmVzaXplIjp7IndpZHRoIjo0NTAsImhlaWdodCI6NjUwLCJmaXQiOiJpbnNpZGUiLCJiYWNrZ3JvdW5kIjoiI2ZmZiJ9LCJmbGF0dGVuIjp7ImJhY2tncm91bmQiOiIjZmZmIn19fQ=="> </div> <div class="col-md-5"> <div class="gift-card-balance-container"> <div class="store-header"> Labroots Store Gift Card Balance </div> <div class="gift-card-checker-widget_container"> <div class="gift-card-checker-widget"> <div name="gift-card-checker" method="post" class="standard-form"> <div class="form-group"> <input type="text" id="megamenu-gift-card-number" name="gift_card_number" placeholder="Enter gift card number" required="required" autocomplete="on" /> </div> <div class="form-group"> <button onclick='checkBalance()' class="sm-adaptive-primary-btn">Check Balance</button> </div> </div> </div> </div> </div> </div> <div class="col-md-5"> <div id="balance-total-container"> <div class="row" id="balance-total"> $0.00 </div> <div class="row" id="balance-title"> Balance </div> <div class="line-divider"> </div> <div class="row" id="giftcard-number"> Gift Card Number: <span id="gift-card-number-span"></span> </div> </div> </div> <div id="no-gift-card"> <p>No gift card matches the entered value.</p> </div> </div> <script> document.getElementById('balance-total-container').style.display = 'none'; document.getElementById('no-gift-card').style.display = 'none'; function checkBalance() { var giftCardNumber = $('#megamenu-gift-card-number').val().trim(); $.ajax({ method: "POST", url: "/ajax/get-giftcard-balance", data: {gift_card_number: giftCardNumber}, success: function(res) { if (res != 'error') { var total = res[0].balance; total = parseInt(total) / 100; total = total.toString(); $("#balance-total").text('$' + total); $('#gift-card-number-span').text(giftCardNumber); $('#no-gift-card').hide(); 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Room</a></li> <li class="megamenu-sublist"><a href="/social-media" class="">Social Media</a></li> <li class="megamenu-sublist"><a href="/press-releases" class="">Press Releases</a></li> <li class="megamenu-sublist"><a href="/editorial-team" class="">Editorial & Writing Team</a></li> <li><a href="/blog">Blog</a></li> <li><a href="/scholarships">Scholarships</a></li> <li><a href="/rss">RSS</a></li> <li><a href="/contact-us">Contact Us</a></li> <li><a href="/continuing-education-credits">Continuing Education</a></li> <li><a href="/scores/leaders/monthly">Leaderboard</a></li> </ul> </div> <div class="col-lg-2 col-md-3"> <div class="title" onclick="expandMenu(this)">Advertise</div> <ul class="mobile-sub-menu"> <li> <a href="/media-kit">Media Kit</a> </li> <li class="megamenu-sublist"> <a href="/media-kit/custom-virtual-events">Custom Virtual Events</a> </li> <li class="megamenu-sublist"> <a href="/media-kit/virtual-event-series">Virtual Event Series</a> </li> <li class="megamenu-sublist"> 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Form</a> </li> <li> <a href="/customer-portal/social-media-selection/sponsored-content">Sponsored Content Selection Form</a> </li> </ul> </div> <div class="col-lg-2 col-md-3"> <div class="title" onclick="expandMenu(this)">Legal</div> <ul class="mobile-sub-menu"> <li><a href="/terms-and-conditions">Terms and Conditions</a></li> <li><a href="/privacy-policy">Privacy Policy</a></li> <li><a href="/order-policy">Order Policy</a></li> <li><a href="/shipping-policy">Shipping Policy</a></li> <li><a href="/copyrights">Copyrights</a></li> <li><a href="/user-agreement">User Agreement</a></li> <li><a href="/user-data-request">User Data Request</a></li> </ul> </div> <div class="col-lg-2 col-md-3 d-block d-lg-none"> <a class="title d-block no-dropdown" href="/support">Support</a> </div> <div class="col-lg-2 col-md-3 mobile-nav-social-media"> <a target="_blank" href="https://www.facebook.com/LabrootsInc"> <img width="35" src="https://images.labroots.com/icons/Social%20Media/LR%20Gray/Social-Facebook.svg"/> </a> <a target="_blank" href="https://twitter.com/labroots"> <img width="35" src="https://images.labroots.com/icons/Social%20Media/LR%20Gray/Social-Twitter.svg"/> </a> <a target="_blank" href="https://www.linkedin.com/company/labroots"> <img width="35" src="https://images.labroots.com/icons/Social%20Media/LR%20Gray/Social-LinkedIn.svg"/> </a> <a target="_blank" href="https://www.pinterest.com/labroots/"> <img width="35" src="https://images.labroots.com/icons/Social%20Media/LR%20Gray/Social-Pinterest.svg"/> </a> <a target="_blank" href="https://www.instagram.com/labrootsinc/"> <img width="35" src="https://images.labroots.com/icons/Social%20Media/LR%20Gray/Social-Instagram.svg"/> </a> <a target="_blank" href="https://www.youtube.com/labroots"> <img width="35" src="https://images.labroots.com/icons/Social%20Media/LR%20Gray/Social-Youtube.svg"/> </a> </div> </div> <div class="new-more-tab-desktop" id="more-tab-desktop"> <div class="col-lg-1 col-md-1 social-media-icon-col"> <ul class="social-media-icons"> <li> <a target="_blank" href="https://www.facebook.com/LabrootsInc"> <img onmouseover="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/mobile/Facebook-OnHover.png')" onmouseout="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/desktop/Facebook.png')" width="30" src="https://assets.labroots.com/_public/images/icons/megamenu/desktop/Facebook.png"/> </a> </li> <li> <a target="_blank" href="https://twitter.com/labroots"> <img width="30" onmouseover="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/mobile/Twitter-OnHover.png')" onmouseout="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/desktop/Twitter.png')" src="https://assets.labroots.com/_public/images/icons/megamenu/desktop/Twitter.png"/> </a> </li> <li> <a target="_blank" href="https://www.linkedin.com/company/labroots"> <img width="30" onmouseover="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/mobile/LinkedIn-OnHover.png')" onmouseout="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/desktop/linkedin.png')" src="https://assets.labroots.com/_public/images/icons/megamenu/desktop/linkedin.png"/> </a> </li> <li> <a target="_blank" href="https://www.pinterest.com/labroots/"> <img width="30" onmouseover="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/mobile/Pinterest-OnHover.png')" onmouseout="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/desktop/pinterest.png')" src="https://assets.labroots.com/_public/images/icons/megamenu/desktop/pinterest.png"/> </a> </li> <li> <a target="_blank" href="https://www.instagram.com/labrootsinc/"> <img id="instagram-icon-desktop" width="30" onmouseover="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/mobile/Instagram-OnHover.png')" onmouseout="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/desktop/instagram.png')" src="https://assets.labroots.com/_public/images/icons/megamenu/desktop/instagram.png"/> </a> </li> <li> <a target="_blank" href="https://www.youtube.com/labroots"> <img width="30" onmouseover="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/mobile/Youtube-OnHover.png')" onmouseout="hoverIcon(this, 'https://assets.labroots.com/_public/images/icons/megamenu/desktop/youtube.png')" src="https://assets.labroots.com/_public/images/icons/megamenu/desktop/youtube.png"/> </a> </li> </ul> </div> <div class="col-lg-2 col-md-2 company-col"> <div class="row company-more-row"> <div class="col-xs-3 company-img"> <img class="more-megamenu-images" id="company-icon-image" src="https://images.labroots.com/icons/LR/LR-Groups.svg"/> </div> <div class="col-xs-9 company-col-details"> <div class="title" id="company-tab" onclick="expandMenu(this)">Company</div> <ul class="mobile-sub-menu" id="company-mobile-sub-menu"> <li><a href="/about-us">About Us</a></li> <li><a href="/the-team">The Team</a></li> <li> <a href="/careers">Careers</a> </li> <li><a href="/press">Press Room</a></li> <li class="megamenu-sublist p-0"><a href="/social-media" class="submenu-item">Social Media</a></li> <li class="megamenu-sublist p-0"><a href="/press-releases" class="submenu-item">Press Releases</a></li> <li class="megamenu-sublist p-0"><a href="/editorial-team" class="submenu-item">Editorial & Writing Team</a></li> <li class="megamenu-sublist p-0"><a href="/media-partnership" class="submenu-item">Media Partnerships</a></li> <li><a href="/blog">Blog</a> <li><a href="/scholarships">Scholarships</a></li> <li> <a href="/continuing-education-credits">Continuing Education</a> </li> <li> <a href="/scores/leaders/monthly">Leaderboard</a> </li> <li> <a href="/contact-us">Contact Us</a> </li> </ul> </div> </div> </div> <div class="col-lg-2 col-md-3 advertise-col-outter"> <div class="row advertise-col"> <div class="col-xs-3 advertise-img"> <img class="more-megamenu-images" src="https://images.labroots.com/icons/LR/LR-Advertising.svg"/> </div> <div class="col-xs-9 advertise-col-details"> <div class="title" id="advertise-tab" onclick="expandMenu(this)">Advertise</div> <ul class="mobile-sub-menu" id="advertise-mobile-sub-menu"> <li> <a href="/media-kit">Media Kit</a> </li> <li class="megamenu-sublist"> <a href="/media-kit/custom-virtual-events">Custom Virtual Events</a> </li> <li class="megamenu-sublist"> <a href="/media-kit/virtual-event-series">Virtual Event Series</a> </li> <li class="megamenu-sublist"> <a href="/media-kit/hybrid-events">Hybrid Events</a> </li> <li class="megamenu-sublist"> <a href="/digital-advertise">Digital Advertising</a> </li> <li class="megamenu-sublist"> <a href="/media-kit/webinars">Webinars</a> </li> <li class="megamenu-sublist"> <a href="/request-rate-card">Rate Card</a> </li> <li class="megamenu-sublist"> <a href="/editorial-calendar">Editorial Calendar</a> </li> <li> <a href="/posters">Posters</a> </li> <li> <a href="/case-studies">Case Studies</a> </li> <li> <a href="/testimonials">Testimonials</a> </li> <li> <a href="/request-demo">Request Demo</a> </li> </ul> </div> </div> </div> <div class="col-lg-3 col-md-3 form-col"> <div class="row form-col"> <div class="col-xs-2"> <img class="more-megamenu-images" id="form-img" src="https://images.labroots.com/icons/LR/LR-Proposal.svg"/> </div> <div class="col-xs-8 legal-col-details"> <div class="title" onclick="expandMenu(this)">Forms</div> <ul class="mobile-sub-menu"> <li> <a href="/customer-portal/audience-selection">Audience Selection Form</a> </li> <li> <a href="/social-media-preference-forms">Social Media Preference Forms</a> </li> <li> <a href="/customer-portal/custom-virtual-event-email-submission">Custom Virtual Event Email Form</a> </li> <li> <a href="/customer-portal/social-media-selection/sponsored-content">Sponsored Content Selection Form</a> </li> </ul> </div> </div> </div> <div class="col-lg-2 col-md-2 legal-col"> <div class="row"> <div class="col-xs-3 legal-img"> <img class="more-megamenu-images" src="https://images.labroots.com/icons/LR/Terms-And-Conditions.svg"/> </div> <div class="col-xs-9 legal-col-details"> <div class="title" onclick="expandMenu(this)">Legal</div> <ul class="mobile-sub-menu"> <li><a href="/terms-and-conditions">Terms and Conditions</a></li> <li><a href="/privacy-policy">Privacy Policy</a></li> <li><a href="/order-policy">Order Policy</a></li> <li><a href="/shipping-policy">Shipping Policy</a></li> <li><a href="/copyrights">Copyrights</a></li> <li><a href="/user-agreement">User Agreement</a></li> <li><a href="/user-data-request">User Data Request</a></li> </ul> </div> </div> </div> <div class="col-lg-3 col-md-3 learn-more-col"> <div class="slide" style="display:none;"> <img id="rotating-image-one" class="rotating-megamenu-image" src="https://assets.labroots.com/_public/images/icons/megamenu/desktop/case_study.png"/> <a href="/case-studies"><div class="learn-more">Learn More <i class="fa fa-chevron-right"></i></div></a> <div class="learn-more-overlay" id="case-studies-overlay">Custom virtual event</br>success stories,</br>view Labroots' Case Studies</div> </div> <div class="slide" style="display:none;"> <img id="rotating-image-two" class="rotating-megamenu-image" src="https://assets.labroots.com/_public/images/icons/megamenu/desktop/Store.png"/> <a href="/scores/leaders/monthly"><div class="learn-more">Learn More <i class="fa fa-chevron-right"></i></div></a> <div class="learn-more-overlay" id="overlay-giftcard">Win a gift card to the</br>Labroots' Store!</div> </div> <div class="slide"> <img id="rotating-image-three" class="rotating-megamenu-image" src="https://assets.labroots.com/_public/images/icons/megamenu/desktop/ve_banner.png"/> <a href="/virtual-event/bioprocessing-2025"><div class="learn-more">Learn More <i class="fa fa-chevron-right"></i></div></a> <div class="learn-more-overlay lower-support-title-font">Register for the next</br>Labroots' Virtual Event, </br>Bioprocessing Virtual Event Series 2025</div> </div> <div class="slide" style="display:none;"> <img id="rotating-image-four" class="rotating-megamenu-image" src="https://assets.labroots.com/_public/images/icons/megamenu/desktop/Call-for-posters2.png"/> <a href="/posters"><div class="learn-more">Learn More<i class="fa fa-chevron-right"></i></div></a> <div class="learn-more-overlay"><b>Call for Posters!</b></br>Submit a poster to any Labroots event</br></div> </div> <div class="styled-container-primary megamenu-support-link-container"> <div class="row"> <a href="/support"> <div class="col-md-2"><img class="support-icon" width="34" src="https://assets.labroots.com/_public/images/icons/UI-Question-Circle-Solid.svg"/></div> <div class="col-md-8"> <div class="megamenu-support-text"><strong>Have questions?</strong> Visit our Support pages</div> </div> <div class="col-md-2"><img class="support-icon" width="34" src="https://assets.labroots.com/_public/images/icons/UI-Arrow-Right.svg"/></div> </a> </div> </div> </div> </div> </div> </div> </div> </li> </ul> </li> </ul> </div> </nav> </header> <div style='position: relative;'> <div class="container body-container _new_static_container"> <div class="jumbotron "> <img loading="lazy" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="https://assets.labroots.com/_public/images/support/banners/Support_Header.png" class="jumbotron-img w-100" /> <div class="jumbotron-title-wrapper"> <div class=" jumbotron-title text-left ">Labroots Support</div> <div class=" jumbotron-icon"><img src="https://images.labroots.com/icons/LR/LR-Conversation.svg" /></div> </div> </div> <div class="jumbonav"> <div class="container d-flex"> </div> </div> <div class="main px-2"> <div class="_support_container support-redesign"> <div class="container" id="mainContentContainer"> <div class="auth-buttons row"> <div class="left col-sm-6 col-md-6 col-xs-6"> <a href="/login" class="grey-border-button"> <div> <i class="fa fa-arrow-circle-o-right"></i> <span>Login here</span> </div> </a> </div> <div class="right col-xs-6 col-sm-6 col-md-6"> <a href="/register" class="grey-border-button"> <div> <i class="fa fa-plus-circle"></i> <span>Register Free</span> </div> </a> </div> </div> <div class="row"> <div class="col-md-12"> <div class="styled-container-primary text-center"> <h2>Having trouble with something on our website?</h2> <h2>You’re in the right place.</h2> <p class="light">Click through the support pages below or reach out to our support team at <a class="link-blue" href="mailto:support@labroots.com">support@labroots.com</a> if you can’t find what you’re looking for.</p> <div class="row"> <form action="" autocomplete="off" method="get" name="support-search-form" id="supportSearchForm"> <div class="col-md-2 col-sm-0 col-xs-0"></div> <div class="col-md-7 col-sm-10 col-xs-10"> <div class="row"> <div id="rounded-search-input"> <div class="col-md-1 col-sm-1 col-xs-1"><i class="fa fa-search d-inline"></i></div> <div class="col-md-11 col-sm-11 col-xs-10"> <input type="search" autocomplete="off" name="search" id="searchInput" value="" placeholder="Ask a question..." class="form-control d-inline search-input" /> </div> </div> </div> </div> <div class="col-md-2 col-sm-2 col-xs-2"> <button class="search-button desktop" type="submit">Search</button> <button class="search-button--circle mobile" type="submit"><div class="right-arrow-svg"></div></button> </div> <div class="col-md-2 col-sm-0 col-xs-0"></div> </form> </div> </div> </div> <div class="col-md-3 col-sm-0 col-xs-0"></div> <div class="col-md-9 col-sm-12 col-xs-12"> <div id="recommendedSearches" class="styled-container-primary" style="display: none"> <span class="faded-gray-text minus-top">Recent Searches</span> <ul id="recList"> </ul> </div> </div> <div class="col-md-2 col-sm-0 col-xs-0"></div> </div> <div class="row topics" > <div class="col-md-12"> <div class="support-tile-container"> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/account-settings"> <img src="https://images.labroots.com/support-content/images/LR-Gear.svg" class="support-icon"/> <span class="support-title">Account Settings</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/profiles"> <img src="https://images.labroots.com/support-content/images/LR-User_Circle.svg" class="support-icon"/> <span class="support-title">Profiles</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/newsletters"> <img src="https://images.labroots.com/support-content/images/LR-Newsletter.svg" class="support-icon"/> <span class="support-title">Newsletters</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/trending"> <img src="https://images.labroots.com/support-content/images/LR-Trending.svg" class="support-icon"/> <span class="support-title">Trending</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/virtual-events"> <img src="https://images.labroots.com/support-content/images/LR-VE.svg" class="support-icon"/> <span class="support-title">Virtual Events</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/webinars"> <img src="https://images.labroots.com/support-content/images/LR-Webinar.svg" class="support-icon"/> <span class="support-title">Webinars</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/tagging"> <img src="https://images.labroots.com/support-content/images/LR-Tagging.svg" class="support-icon"/> <span class="support-title">Tagging</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/leaderboard"> <img src="https://images.labroots.com/support-content/images/LR-Trophy.svg" class="support-icon"/> <span class="support-title">Leaderboard</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/advertising"> <img src="https://images.labroots.com/support-content/images/LR-Advertising.svg" class="support-icon"/> <span class="support-title">Advertising</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/scholarships"> <img src="https://images.labroots.com/support-content/images/LR-Scholarship.svg" class="support-icon"/> <span class="support-title">Scholarships</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/continuing-education"> <img src="https://images.labroots.com/support-content/images/LR-CE.svg" class="support-icon"/> <span class="support-title">Continuing Education</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/store"> <img src="https://assets.labroots.com/_public/images/icons/Store.svg" class="support-icon"/> <span class="support-title">Labroots Store</span> </a> </li> </div> </div> <div class="col-md-4 col-xs-6 col-sm-6 "> <div class="styled-container-primary support-tile"> <li> <a href="/support/posters"> <img src="https://images.labroots.com/support-content/images/Poster.svg" class="support-icon"/> <span class="support-title">Posters</span> </a> </li> </div> </div> </div> </div> </div> <div class="faq-container styled-container-primary"> <h1 id="faq-anchor-id" class="support-h1">Frequently Asked Questions</h1> <ul> <div class="row"> <li id="change-password" class="q-anchor"> <div class="row"> <div class="col-md-1 col-sm-2 col-xs-2"> <div class="copy-svg-container"> <img src="https://images.labroots.com/icons/UI/Gray/UI-Copy.svg" class="copy-svg" /> </div> </div> <div class="col-md-10 col-sm-8 col-xs-8"> <div class="question" onclick="showFaq(this)"> <span class="blue-hover">How do I change my password?</span> </div> </div> <div class="col-md-1 col-sm-2 col-xs-2"> <button class="circle" onclick="showFaq(this)"> <span class="plus"><i class="fa fa-plus"></i></span> <span class="minus"><i class="fa fa-minus"></i></span> </button> </div> </div> <div class="row"> <div class="col-md-12 toggleHide"> <div class="answer">Once logged into Labroots, you can change your password by hovering over your profile picture or avatar in the top right of the site. In the drop-down menu, you will see an 'Account Settings' option. Once you click on 'Account Settings,' you can easily change your password, as well as email, preferred language, and timezone. Remember to save your changes, or you will have to do it all over again!</div> </div> </div> </li> </div> <hr /> <div class="row"> <li id="obtain-p-a-c-e-credits-webinar" class="q-anchor"> <div class="row"> <div class="col-md-1 col-sm-2 col-xs-2"> <div class="copy-svg-container"> <img src="https://images.labroots.com/icons/UI/Gray/UI-Copy.svg" class="copy-svg" /> </div> </div> <div class="col-md-10 col-sm-8 col-xs-8"> <div class="question" onclick="showFaq(this)"> <span class="blue-hover">How do I obtain P.A.C.E. credits at a webinar?</span> </div> </div> <div class="col-md-1 col-sm-2 col-xs-2"> <button class="circle" onclick="showFaq(this)"> <span class="plus"><i class="fa fa-plus"></i></span> <span class="minus"><i class="fa fa-minus"></i></span> </button> </div> </div> <div class="row"> <div class="col-md-12 toggleHide"> <div class="answer">Once you participate and complete in an entire webinar, you will be prompted to click on the link provided and you will be directed to a form on the Labroots website. You will be asked to do an evaluation of the speaker for confirmation of your attendance. You will then be provided a certificate that can be printed out for your records.</div> </div> </div> </li> </div> <hr /> <div class="row"> <li id="edit-profile" class="q-anchor"> <div class="row"> <div class="col-md-1 col-sm-2 col-xs-2"> <div class="copy-svg-container"> <img src="https://images.labroots.com/icons/UI/Gray/UI-Copy.svg" class="copy-svg" /> </div> </div> <div class="col-md-10 col-sm-8 col-xs-8"> <div class="question" onclick="showFaq(this)"> <span class="blue-hover">How do I edit my profile?</span> </div> </div> <div class="col-md-1 col-sm-2 col-xs-2"> <button class="circle" onclick="showFaq(this)"> <span class="plus"><i class="fa fa-plus"></i></span> <span class="minus"><i class="fa fa-minus"></i></span> </button> </div> </div> <div class="row"> <div class="col-md-12 toggleHide"> <div class="answer">You can easily edit your profile by clicking on your profile picture or avatar in the top right of the site. Once on your profile, click on the small pencil icons to edit individual sections like ‘About,’ ‘Education,’ and ‘Experience.’</div> </div> </div> </li> </div> <hr /> <div class="row"> <li id="contact-details" class="q-anchor"> <div class="row"> <div class="col-md-1 col-sm-2 col-xs-2"> <div class="copy-svg-container"> <img src="https://images.labroots.com/icons/UI/Gray/UI-Copy.svg" class="copy-svg" /> </div> </div> <div class="col-md-10 col-sm-8 col-xs-8"> <div class="question" onclick="showFaq(this)"> <span class="blue-hover">Who can see my contact details?</span> </div> </div> <div class="col-md-1 col-sm-2 col-xs-2"> <button class="circle" onclick="showFaq(this)"> <span class="plus"><i class="fa fa-plus"></i></span> <span class="minus"><i class="fa fa-minus"></i></span> </button> </div> </div> <div class="row"> <div class="col-md-12 toggleHide"> <div class="answer">If you haven't altered your privacy setting for your profile, all members of the Labroots community can see your contact information. To change that, in your profile, under your picture or avatar, is a hamburger menu that appears as three horizontal lines. In this menu, you will find a ‘Privacy’ link where you can select what information is visible or hidden to other Labroots members. By clicking on 'Privacy,' you can select or deselect the items you want to make public or private.</div> </div> </div> </li> </div> <hr /> <div class="row"> <li id="ce-credits" class="q-anchor"> <div class="row"> <div class="col-md-1 col-sm-2 col-xs-2"> <div class="copy-svg-container"> <img src="https://images.labroots.com/icons/UI/Gray/UI-Copy.svg" class="copy-svg" /> </div> </div> <div class="col-md-10 col-sm-8 col-xs-8"> <div class="question" onclick="showFaq(this)"> <span class="blue-hover">How do I get CE credits?</span> </div> </div> <div class="col-md-1 col-sm-2 col-xs-2"> <button class="circle" onclick="showFaq(this)"> <span class="plus"><i class="fa fa-plus"></i></span> <span class="minus"><i class="fa fa-minus"></i></span> </button> </div> </div> <div class="row"> <div class="col-md-12 toggleHide"> <div class="answer"><p>Please visit <a href="https://www.labroots.com/media-kit/webinars">https://www.labroots.com/media-kit/webinars</a> to learn more about each type of continuing education credit that Labroots offers. Each webinar or virtual event offers different educational credits based on the content of the event and the eligibility of each individual presentation.</p><p>To earn educational credits, you must view an entire presentation. Following the presentation, you must click on the educational credit link provided for that particular speaker and follow the Confirm required process, which varies from an evaluation to a short quiz. Once you have completed the process, you will receive a certificate for educational credit.</p></div> </div> </div> </li> </div> <hr /> </ul> </div> </div> </div> <div id="scrollTopWidget"> <span class="glyphicon glyphicon-chevron-up"></span> </div> <script src="/js/compiled/scroll_to_top.js?version=---March-18-2025-11-35-pm"></script> </div> </div> </div> <footer> <div class="col-md-7"> <div class="copy-box"> <div class="slogan">Let's Talk Science. 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