Klager over og løsning af konflikter med energileverandører

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href="https://europa.eu/youreurope/citizens/work/work-abroad/equal-treatment-with-nationals/index_da.htm">Ligebehandling på arbejdspladsen</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/posted-workers/index_da.htm">Udstationering</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-in-public-sector-abroad/index_da.htm">Arbejde i den offentlige sektor i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-permits/index_da.htm">Arbejdstilladelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/employment-contracts/index_da.htm">Ansættelseskontrakter</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/rules-working-road-transport/index_da.htm">EU-regler for arbejde inden for vejtransport</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/liability-insurance/index_da.htm">Ansvarsforsikring i et andet EU-land</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/index_da.htm">Erhvervskvalifikationer<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/regulated-professions/index_da.htm">Hvad er et lovreguleret erhverv?</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-permanent-provision-services/index_da.htm">Ansøgning om tilladelse til permanent levering af tjenesteydelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-temporary-provision-services/index_da.htm">Ansøgning om tilladelse til midlertidig levering af tjenesteydelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/professional-bodies-language-requirements/index_da.htm">Dokumenter og formalia</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/european-professional-card/index_da.htm">Det europæiske erhvervspas</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/brexit/index_da.htm">EU-UK: erhvervskvalifikationer</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/index_da.htm">Social sikring og sociale ydelser<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security/index_da.htm">Socialsikringssystemer i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/country-coverage/index_da.htm">Social sikring i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/unemployment/index_da.htm">Arbejdsløshed i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/transferring-unemployment-benefits/index_da.htm">Overførsel af dagpenge</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/cannot-find-work-abroad/index_da.htm">Hvis du ikke finder arbejde</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/family-benefits/index_da.htm">Familieydelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/death-grants/index_da.htm">Efterladtepension og begravelseshjælp</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security-forms/index_da.htm">Standardformularer for sociale sikringsrettigheder</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/index_da.htm">Pension i udlandet<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/supplementary-pensions-abroad/index_da.htm">Supplerende pensioner i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/state-pensions-abroad/index_da.htm">Statspension i udlandet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/taxes/index_da.htm">Skat<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/income-taxes-abroad/index_da.htm">Indkomstskat i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/double-taxation/index_da.htm">Dobbeltbeskatning</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/index_da.htm">Køretøjer<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/cars/index_da.htm">Personbiler<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/buying-leasing-car-abroad/index_da.htm">Køb og leasing af bil</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/vat-buying-selling-cars/index_da.htm">Moms ved køb eller salg af bil</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/company-cars/index_da.htm">Firmabiler</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/index_da.htm">Kørekort<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-exchange-recognition/index_da.htm">Ombytning og anerkendelse af kørekort i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/get-driving-licence/index_da.htm">Sådan får du et kørekort i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-renewal/index_da.htm">Fornyelse af kørekort i et andet EU-land</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/index_da.htm">Forsikring<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/validity/index_da.htm">Bilforsikringers dækning i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/accident/index_da.htm">Bilforsikringers dækning i udlandet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/registration/index_da.htm">Registrering<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/formalities/index_da.htm">Dokumenter og formaliteter ved indregistrering af biler</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/registration-abroad/index_da.htm">Indregistrering af bil i et andet EU-land</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/taxes-abroad/index_da.htm">Bilafgifter i et andet EU-land</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/index_da.htm">Opholdsret<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/index_da.htm">Opholdsret<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/inactive-citizens/index_da.htm">Økonomisk inaktive EU-borgere</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/jobseekers/index_da.htm">Opholdsret for jobsøgende</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/pensioners/index_da.htm">Opholdsret for pensionister</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/students/index_da.htm">Opholdsret for studerende</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/workers/index_da.htm">Arbejdstageres opholdsrettigheder</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/brexit-residence-rights/index_da.htm">Opholdsret for EU-borgere i UK og UK-statsborgere i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/naturalisation/index_da.htm">Naturalisation</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/index_da.htm">Opholdsret for familier<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/eu-wife-husband-children/index_da.htm">Ægtefæller og børn fra EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/non-eu-wife-husband-children/index_da.htm">Ehegatten und Kinder ohne Unionsbürgerschaft</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/partners/index_da.htm">Registrerede partnere</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/parents/index_da.htm">Forældre</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/other-family/index_da.htm">Andre familiemedlemmer</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/jobseekers-family/index_da.htm">Jobsøgendes familie</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/index_da.htm">Dokumenter og formaliteter<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-family-members-registration/index_da.htm">Registrering af EU-familiemedlemmers tilstedeværelse</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-nationals-permanent-residence/index_da.htm">Permanent opholdstilladelse for EU-borgere efter 5 år</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-permanent-residence/index_da.htm">Permanent opholdstilladelse for familiemedlemmer fra lande uden for EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-residence-card/index_da.htm">Opholdskort til familiemedlemmer fra lande uden for EU </a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-residence/index_da.htm">Registrering af ophold i udlandet efter de første 3 måneder</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/reporting-presence/index_da.htm">Registrering af tilstedeværelse i forbindelse med ophold på under 3 måneder </a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-birth/index_da.htm">Registrering af fødsler</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/legal-gender-recognition/index_da.htm">Regler om kønsskifte</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/buying-house/index_da.htm">Køb af hus</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/deregistering-residence/index_da.htm">Afregistrering af dit ophold</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/index_da.htm">Valg, andragender og høringer<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/european-elections/index_da.htm">Valg til Europa-Parlamentet</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/home-country-elections/index_da.htm">Valg i dit hjemland</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/municipal-elections/index_da.htm">Kommunalvalg</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/petitions-consultations/index_da.htm">Andragender og høringer</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/index_da.htm">Uddannelse og ungdom<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/school/index_da.htm">Skole<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/school/partner/index_da.htm">Partnerskaber med skoler i andre lande</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/school/enrol/index_da.htm">Skolestart i et andet EU-land</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/university/index_da.htm">Universitet<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/university/admission-entry-conditions/index_da.htm">Optagelse på og adgang til universitet</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/fees-and-financial-help/index_da.htm">Universitetsgebyrer og økonomisk støtte</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/recognition/index_da.htm">Anerkendelse af eksamensbeviser</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/study-abroad/index_da.htm">Læs i udlandet og legatmuligheder</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/working-while-studying/index_da.htm">Studiejob</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/traineeships/index_da.htm">Praktikophold<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/traineeships/financial/index_da.htm">Økonomisk støtte til praktikophold</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/volunteering/index_da.htm">Frivilligt arbejde i og uden for EU<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/where-to-start/index_da.htm">Sådan kommer du i gang med frivilligt arbejde</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/practical-preparations/index_da.htm">rPraktiske forberedelser for frivillige</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/research/index_da.htm">Forskere<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/research/jobs/index_da.htm">Stipendier og job til forskere</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/research/tax/index_da.htm">Beskatning af forskere</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/index_da.htm">Sundhed<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/index_da.htm">Uforudsete sundhedsydelser<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/going-to-doctor-hospital-abroad/index_da.htm">Lægehjælp og hospitalsindlæggelse i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/payments-reimbursements/index_da.htm">Uforudset behandling betaling og refusion</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_da.htm">Sygesikring under midlertidige ophold</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/ehic/index_da.htm">Det europæiske sygesikringskort</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/index_da.htm">Planlagt lægebehandling i udlandet<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/right-to-treatment/index_da.htm">Sådan arrangerer du planlagt lægebehandling i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/expenses-reimbursements/index_da.htm">Udgifter og refusion: planlagt behandling i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/get-more-info/index_da.htm">Kontaktpunkter vedrørende sundhedsydelser i udlandet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/index_da.htm">Hvis du køber lægemidler i et andet EU-land<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/prescriptions/index_da.htm">Brug af recept i et andet EU-land</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/expenses-reimbursements/index_da.htm">Recepter i udlandet: udgifter og refusion</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/buying-medicines-online/index_da.htm">Køb af lægemidler på nettet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/index_da.htm">Sygesikring, når du bor i udlandet<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/health-insurance-cover/index_da.htm">Din sygesikringsdækning</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/residential-care-home/index_da.htm">At flytte til et plejehjem</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/preventive-healthcare/index_da.htm">Forebyggende sundhedsydelser</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/index_da.htm">Familie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/children/index_da.htm">Børn<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/children/parental-responsibility/index_da.htm">Forældreansvar</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/adoption/index_da.htm">Adoption</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/abduction/index_da.htm">Bortførelse af børn</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/couple/index_da.htm">Par<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/couple/marriage/index_da.htm">Ægteskab</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/registered-partners/index_da.htm">Registrerede partnerskaber</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/de-facto-unions/index_da.htm">Ugifte par</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/divorce-separation/index_da.htm">Skilsmisse og separation</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/maintenance/index_da.htm">Underholdspligt – støtte til familiemedlemmer</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/property-regimes-international-couples/index_da.htm">Formueforhold for internationale par</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/getting-public-documents-accepted/index_da.htm">Godkendelse af officielle dokumenter i EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/inheritances/index_da.htm">Død, hjemtransport og grænseoverskridende arv<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/managing-inheritance/index_da.htm">Behandling af grænseoverskridende arvesager</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/planning-inheritance/index_da.htm">Planlægning af grænseoverskridende arv</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/death-repatriation/index_da.htm">Død og hjemtransport</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/index_da.htm">Forbrugere<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/shopping/index_da.htm">Indkøb<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/contract-information/index_da.htm">Oplysninger i aftaler</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_da.htm">Garantier og returnering</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/pricing-payments/index_da.htm">Priser og betalinger</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_da.htm">Forsendelse og levering</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_da.htm">Dine rettigheder, når du køber varer eller tjenesteydelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/vat/index_da.htm">Moms</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/product-safety/index_da.htm">Produktsikkerhed</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/index_da.htm">Internet og telekommunikation<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/mobile-roaming-costs/index_da.htm">Roaming: brug af mobiltelefon i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/access-online-content-abroad/index_da.htm"> Adgang til onlineindhold i udlandet</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/telecommunication-services/index_da.htm"> Telekommunikationstjenester</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_da.htm">Adgang til og brug af internettet</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_da.htm">Databeskyttelse og beskyttelse af personoplysninger på nettet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/index_da.htm">Finansielle produkter og tjenesteydelser<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/bank-accounts-eu/index_da.htm">Bankkonti i EU</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/consumer-credits-and-loans/index_da.htm">Forbrugerkredit og forbrugslån</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/insurance-products/index_da.htm">Forsikringsprodukter</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investment-products/index_da.htm">Investeringsprodukter</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/mortgages/index_da.htm">Boliglån</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/payments-transfers-cheques/index_da.htm">Betalinger, overførsler og checks</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investments-in-another-eu-country/index_da.htm">Investeringer i et andet EU-land</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/index_da.htm">Urimelig behandling<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-commercial-practices/index_da.htm">Urimelig handelspraksis</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-pricing/index_da.htm">Urimelige priser</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-contract-terms/index_da.htm">Urimelige aftalevilkår</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/index_da.htm">Energiforsyning<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/access-use-energy-services/index_da.htm">Adgang til energiserviceydelser</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/contracts-energy-consumption/index_da.htm">Aftaler og energiforbrug</a></li> <li class="current"><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/complaints-dispute-resolution/index_da.htm"><span>Klager og <span class="label-end"><span>konfliktløsning</span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#check"></use></svg></span></span></a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/index_da.htm">Bilæggelse af forbrugertvister<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_da.htm">Uformel konfliktløsning for forbrugere</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_da.htm">Konfliktløsning for forbrugere uden retssag</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/formal-legal-actions/index_da.htm">Formelt sagsanlæg for forbrugere</a></li> </ul> </li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/index_da.htm">Forretninger<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/index_da.htm"> Drift af virksomhed<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/developing-business/index_da.htm">Udvikling af en virksomhed<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/tourism/index_da.htm">Drift af virksomhed i turistbranchen</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/emas-registration/index_da.htm">EMAS-registrering</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/merging-businesses/index_da.htm">Fusioner</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/setting-up-european-company/index_da.htm">Stiftelse af et europæisk selskab (SE)</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/free-flow-non-personal-data/index_da.htm">Fri udveksling af andre data end personoplysninger</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/investments-other-eu-country/index_da.htm">Forstå grænseoverskridende investeringer i EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/digitalising/index_da.htm"> Digitalisering af din virksomhed<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-business-website/index_da.htm"> Sådan opretter du et website til din virksomhed</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/selling-online-third-party-platforms/index_da.htm"> Onlinesalg via en tredjepartsplatform</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-online-shop/index_da.htm"> Sådan opretter du en onlinebutik</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/securing-website/index_da.htm"> Sådan sikrer du dit website</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/deliveries-fulfilment-online-sales/index_da.htm"> Leveringer og ordrebehandlinger ved onlinesalg</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_da.htm"> Kundeservice for onlinevirksomheder</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/promoting-business-online/index_da.htm"> Sådan markedsfører du din virksomhed online</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/index_da.htm">Intellektuelle ejendomsrettigheder<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/rights/index_da.htm">Intellektuelle ejendomsrettigheder</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/patents/index_da.htm">Patenter</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-marks/index_da.htm">Varemærker</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/copyright/index_da.htm">Ophavsret</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-secrets/index_da.htm">Forretningshemmeligheder</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/design-protection/index_da.htm">Designbeskyttelse</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/website-domains/index_da.htm"> Webdomæner</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/database-protection/index_da.htm">Databasebeskyttelse</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/geographical-indications/index_da.htm"> Geografiske betegnelser</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/licensing-selling/index_da.htm">Kommerciel udnyttelse af intellektuel ejendomsret</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/infringement/index_da.htm">Krænkelse af intellektuelle ejendomsrettigheder</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/start-ups/index_da.htm">Nye virksomheder<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/starting-business/index_da.htm">Etablering af virksomhed</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/erasmus-young-entrepreneurs/index_da.htm">Erasmus for unge iværksættere</a></li> </ul> </li> <li><a href="https://europa.eu/youreurope/business/running-business/eu-support-tools-sme/index_da.htm">EU-støtteværktøjer for SMV'er</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/index_da.htm">Beskatning<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/index_da.htm"> Punktafgifter<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/product-excise-duties/index_da.htm">Punktafgiftspligtige varer</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/paying-excise-duties/index_da.htm"> Betaling af punktafgifter</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/vat/index_da.htm"> Moms<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_da.htm">Momsregler og -satser</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/charging-deducting-vat/index_da.htm">Opkrævning og fradrag af moms</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-exemptions/index_da.htm">Momsfritagelse</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-refunds/index_da.htm">Momsrefusion: ansøgning om refusion online</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_da.htm">Moms på tværs af grænserne</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/check-vat-number-vies/index_da.htm">Tjek et momsnummer (VIES)</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-digital-services-moss-scheme/index_da.htm"> Moms på digitale tjenester (MOSS-ordningen)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/business-tax/index_da.htm"> Selskabsskat<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/company-tax-eu/index_da.htm"> Selskabsskat i EU</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/taxes-parent-companies-subsidiaries/index_da.htm"> Beskatning af moder- og datterselskaber</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/index_da.htm">Salg i EU<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/index_da.htm"> Offentlige kontrakter<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/public-tendering-rules/index_da.htm">Offentlige udbudsregler</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/search-bid-public-tender/index_da.htm">Søg efter og byd på en offentlig kontrakt</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/request-review-public-procurement-procedure/index_da.htm">Anmod om en gennemgang af en offentlig udbudsprocedure</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/index_da.htm"> Salg af varer og tjenesteydelser<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/selling-products-eu/index_da.htm">Salg af varer i EU</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/provide-services-abroad/index_da.htm">Salg af tjenesteydelser i udlandet</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_da.htm">E-handel og fjernsalg</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/package-travel/index_da.htm"> Pakkerejser og sammensatte rejsearrangementer</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_da.htm"> Pakkelevering</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/index_da.htm"> Konkurrence mellem virksomheder<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/competition-rules-eu/index_da.htm">Konkurrencereglerne i EU</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/anti-competitive-behaviour/index_da.htm"> Indberetning af konkurrencebegrænsende adfærd</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/index_da.htm">Menneskelige ressourcer<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/index_da.htm">Ansættelseskontrakter<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/changes-staff-contract/index_da.htm">Ændringer af ansættelseskontrakter</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/employment-terms/index_da.htm">Ansættelsesvilkår</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/fixed-term-work/index_da.htm">Tidsbegrænset ansættelse</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/inform-consult-staff/index_da.htm">Information til og høring af ansatte</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/part-time-work/index_da.htm">Deltidsarbejde</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/redundancies/index_da.htm">Afskedigelser</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/teenage-workers/index_da.htm">Teenageansatte</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/temporary-agency-work/index_da.htm">Vikararbejde</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/seasonal-workers-non-eu-countries/index_da.htm">Sæsonarbejdere fra lande uden for EU</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/index_da.htm">Arbejdstid, ferie og orlov<svg focusable="false" aria-hidden="true"> <use 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</ul> </li> <li><a href="https://asf.youreurope.europa.eu/?lang=da" target="_blank">Kontakt vores hjælpetjenester</a></li> <li><a href="https://fosmo.youreurope.europa.eu/?lang=da" target="_blank">Indberet en hindring</a></li> </ul> </nav> <div id="ua-info-menu"> <div id="ua-toggle-btn" class="ye_boxbutton">Ukraine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></div> <div id="ua-toggle-content" class="ye_boxcontent container"> <ul class="ye_list" aria-labelledby="ua-toggle-btn"> <li class="ye_listbylang" lang="ua"> <div id="ua-titlelist_ua" class="ye_title">Допомога ЄС Україні</div> <ul class="ye_links"> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_uk">Інформація для людей з України, що шукають порятунку від війни в Україні</a></li> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_uk#ref-%D1%8F%D0%BA-%D0%B2%D0%B8-%D0%BC%D0%BE%D0%B6%D0%B5%D1%82%D0%B5-%D0%B4%D0%BE%D0%BF%D0%BE%D0%BC%D0%BE%D0%B3%D1%82%D0%B8">Як Ви можете допомогти</a></li> <li><a hreflang="ua" target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Iнформація для бізнесу</a></li> </ul> </li> <li class="ye_listbylang"> <div id="ua-titlelist_or" class="ye_title">EU-bistand til Ukraine</div> <ul class="ye_links"> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_da">Information til personer, der flygter fra krigen i Ukraine</a></li> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_da#s%C3%A5dan-kan-du-hj%C3%A6lpe">Sådan kan du hjælpe</a></li> <li><a target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Oplysninger til virksomheder</a></li> </ul> </li> </ul> </div> </div> </div> </section> </header> <div id="page-header"> <nav class="container"> <ol id="ye-breadcrumb"> <li><a href="https://europa.eu/youreurope/index_da.htm" lang="en">Your Europe</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li class="ellipsis"><button aria-label="Klik på for at udvide" title="Klik på for at udvide">…</button><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="/youreurope/citizens/index_da.htm">Borgere</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/index_da.htm">Forbrugere</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/index_da.htm">Energiforsyning</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li>Klager og konfliktløsning</li> </ol> </nav> </div> <main id="main-content" class="container"> <h1>Klager og konfliktløsning</h1> <div class="row"> <aside> <nav id="in-page-nav"> <div id="in-page-nav-title">På denne side</div> </nav> </aside> <div class="col"> <div id="main-article"> <p> Hvis du mener, at din energileverandør har midligeholdt jeres aftale (f.eks. med hensyn til aftalevilkår, tjenestens kvalitet osv.), <strong>kan du indgive en klage</strong> <strong>til din gas- eller elleverandør</strong>. Din energileverandør skal oplyse dig om, hvordan du kan gøre dette. Det skulle sikre dig en hurtig afgørelse af tvisten og en refusion og/eller godtgørelse, hvis du er berettiget til det. </p> <p> Hvis du ikke er tilfreds med behandlingen af din klage, har du også ret til at sende den til et uafhængigt organ, f.eks. en <strong>energiombudsmand</strong>, for at <a data-linkid="24e836fe-3a03-47e0-b719-0f9e8d1f9f98" href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DA" title="løse konflikten uden en retssag">løse konflikten uden en retssag</a> <strong> </strong>. </p> <p> Disse muligheder begrænser ikke din ret til sidenhen at indbringe sagen for en domstol. </p> <div class="example"> <h4> Eksempel </h4> <h5> En ombudsmand kan hjælpe med din klage </h5> <p> Helen fra Frankrig var utilfreds med sin elregning. Hun kunne ikke forstå, hvordan virksomheden havde beregnet det samlede beløb, hun skulle betale, og det virkede alt for højt. </p> <p> Hun klagede skriftligt til elleverandøren, men fik ikke noget tilfredsstillende svar. 8 uger efter at have indgivet klagen, som ikke var blevet løst af virksomheden, besluttede Helen sig for at indbringe sagen for ombudsmanden på energiområdet. Ombudsmanden bad virksomheden om at forklare, hvad der var sket, og rette op på problemet. Virksomheden indrømmede, at den havde begået en fejl i beregningen af Helens regning. Derudover ændrede den sin standardregning for at gøre oplysningerne lettere at forstå for forbrugerne. </p> </div> <h2> Nationale kontaktpunkter vedrørende energi </h2> <p> Du skal i dit medlemsland have adgang til et <a data-linkid="d8f1840d-a4f0-4c06-9866-33437ea50f1b" href="https://energy.ec.europa.eu/topics/markets-and-consumers/energy-consumer-rights/protecting-and-empowering-energy-consumers/single-point-contact_da" title="kontaktpunkt">kontaktpunkt</a><strong> </strong>, som kan give dig alle de nødvendige oplysninger om dine <strong>rettigheder som energiforbruger</strong>, <strong>gældende lovgivning</strong> og <strong>effektiv behandling af konflikter med en gas- eller elleverandør</strong>. </p> <h2> Nationale tilsynsmyndigheder </h2> <p> Dine rettigheder som energiforbruger i EU skal være fastlagt i de nationale love i dit land. Få mere at vide ved at kontakte din <a data-linkid="777cb81f-3a8f-4764-a81c-e8ae4b612f5e" href="https://energy.ec.europa.eu/topics/markets-and-consumers/energy-consumer-rights/protecting-and-empowering-energy-consumers/national-regulatory-authorities_da" title="nationale tilsynsmyndighed">nationale tilsynsmyndighed</a> , som skal sikre, at forbrugerne er beskyttet i overensstemmelse med EU-lovgivningen. </p> </div> <div class="article-related eu-legislation"> <h2>EU-lovgivning</h2> <ul> <li><a href="https://eur-lex.europa.eu/legal-content/DA/TXT/?qid=1429179228425&uri=CELEX:32009L0073" data-linkid="a40cf620-19a8-4ef2-b210-811128a171b9" title="EU's direktiv om fælles regler for det indre marked for gas">EU's direktiv om fælles regler for det indre marked for <span class="label-end"><span>gas</span><svg focusable="false" aria-label="Linket fører til en anden website"> <title>Linket fører til en anden website</title> <use 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