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href="/legal/ccpa-and-do-not-track-supplement" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="CCPA and Do Not Track Supplement "><span class="truncate">CCPA and Do Not Track Supplement </span></div></a></div><div title="Technical and Organizational Measures"><a href="/legal/technical-and-organizational-measures" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Technical and Organizational Measures"><span class="truncate">Technical and Organizational Measures</span></div></a></div></div></div></div></div></div><div class="my-2 hidden"><a href="https://www.archbee.com/?utm_campaign=hosted-docs&utm_medium=referral&utm_source=docs.elevateai.com" target="_blank" class="flex items-center justify-center mx-auto unselectable px-4 py-1 h-[40px] border cursor-pointer rounded-lg bg-gray-400/5 border-transparent w-full"><span class="text-gray-600 dark:text-gray-300">Docs powered by</span> <span class="flex items-center gap-1.5 font-semibold text-gray-600 dark:text-gray-100">Archbee</span></a></div></div><div role="main" class="ab-center-column md:flex justify-center grow xl:px-7 xl:overflow-x-hidden"><div class="w-full max-w-[768px]" id="main-column"><div><div class="flex flex-col justify-center pt-4 xl:pt-7"><div class="flex flex-1 w-full justify-center pb-0"><div class="flex flex-initial flex-col w-full"><h1 class="ab-doc-name h1 font-bold text-5xl break-words w-full max-w-full mt-0 pb-0 xl:-mt-1.5 mb-8 css-ydpz48">TERMS OF USE</h1><div><div id="STRIPE_TEMPLATE_EDITOR" class="archbee-editor-v2 relative flex flex-col electron-no-drag text-lg bg-white text-gray-600 dark:bg-gray-900 dark:text-gray-300 break-words w-full flex-initial max-w-full"><div spellcheck="false" data-slate-editor="true" data-slate-node="value" contenteditable="false" zindex="-1" style="position:relative;white-space:pre-wrap;word-wrap:break-word"><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="2s11Q" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">NICE ELEVATEAI TERMS OF USE</span></span></span><a href="#2s11Q" contenteditable="false" tabindex="0" aria-label="NICE ELEVATEAI TERMS OF USE" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Last Updated: June 1, 2023</span></strong></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">These NICE Elevate AI Terms of Use, together with the NICE ElevateAI Privacy Notice, Documentation, and any other documents linked herein or therein (collectively, the “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Terms</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">”), specify the terms and conditions upon which NICE Systems, Inc. (collectively, “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">NICE,</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">we</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">”, “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">us</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">”, and “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">our</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">”) provide ElevateAI and related services to you the customer (collectively, “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">User</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">”, “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">you</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">”, and “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">your</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">”) and govern your use of the same.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">When using any component of ElevateAI you accept the Terms in full. If you do not agree to the Terms, please do not access or use in any way ElevateAI or attempt to access the services offered. If you create an ElevateAI account on behalf of an entity, such as your business or employer, you represent that you have the legal authority to bind that entity to these Terms. You cannot transfer your ElevateAI account credentials to another user or entity.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">You agree to the Terms by clicking on "ACCEPT" when you create or otherwise register for your account, and you are confirming your acceptance each time you use </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">ElevateAI </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">thereafter. </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">By clicking “ACCEPT” when you access Elevate AI for the first time, you affirm that you are authorized by your organization to bind your organization to the Terms.</span></strong></i></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="iTasC" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">1. </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Access and Use of ElevateAI.</span></strong></span></span><a href="#iTasC" contenteditable="false" tabindex="0" aria-label="1. Access and Use of ElevateAI." class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h3 class="ab-h3 heading heading-3 font-bold text-2xl tracking-tighter break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 3" id="LtVOD" data-cy="heading-three-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">1.1 ElevateAI Description</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. </span></span></span><a href="#LtVOD" contenteditable="false" tabindex="0" aria-label="1.1 ElevateAI Description. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h3></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">ELEVATE AI is a user-friendly automatic transcription API, enriched with CX AI, powered by NICE. ElevateAI will be maintained and supported in accordance with the Documentation. You acknowledge and agree that the infrastructure used to host ElevateAI and/or your Content may be provided by an Infrastructure Provider.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h3 class="ab-h3 heading heading-3 font-bold text-2xl tracking-tighter break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 3" id="6O5TH" data-cy="heading-three-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">1.2 Registration.</span></strong></span></span><a href="#6O5TH" contenteditable="false" tabindex="0" aria-label="1.2 Registration." class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h3></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">i</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. You must register with NICE in order to use ElevateAI.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">ii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. If you choose to register for ElevateAI, you agree to provide and maintain true, accurate, up-to-date, and complete information about yourself, and your organization (if any), as prompted by either the ElevateAI registration form or registration discussions with a NICE representative.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">iii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Registration data and certain other information about you are governed by the </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><span data-slate-string="true">NICE ElevateAI Privacy Notice</span></i></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">iv</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. If you are under 18 years of age, you are not authorized to use ElevateAI, with or without registering</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">v</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> Per Section 5 below, if you reside in, or work for, an entity located in a country that we are restricted from doing business with under the laws of the United States or Israel, you are not permitted to use ElevateAI.</span></strong></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">vi</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. The User accesses their personal account within ElevateAI by entering their Email and the chosen personal security password. The User undertakes to maintain the confidentiality of their Security Password. The User shall be responsible for all transactions carried out on their Account, as access to the Account is restricted to the entry and use of their Security Password, which is known exclusively to the User.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">vii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. You agree to (a) immediately notify NICE of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. NICE will not be liable for any loss or damage arising from your failure to comply with this Section.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h3 class="ab-h3 heading heading-3 font-bold text-2xl tracking-tighter break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 3" id="fPcgP" data-cy="heading-three-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">1.3 Modifications to ElevateAI.</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span><a href="#fPcgP" contenteditable="false" tabindex="0" aria-label="1.3 Modifications to ElevateAI. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h3></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">NICE reserves the right to modify or discontinue, temporarily or permanently, ElevateAI (or any part thereof) with or without notice. NICE will not be liable to you, or to any third party, for such modification, suspension, or discontinuation of ElevateAI (or any part thereof).</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h3 class="ab-h3 heading heading-3 font-bold text-2xl tracking-tighter break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 3" id="ZLABg" data-cy="heading-three-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">1.4 What You CAN Do:</span></strong></span></span><a href="#ZLABg" contenteditable="false" tabindex="0" aria-label="1.4 What You CAN Do:" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h3></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">i</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. You are granted a non-exclusive, non-transferable, non-sublicensable, limited right to use the applicable portions of ElevateAI solely for the development of Your Application and the processing of Content.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">ii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. You may upload Content to ElevateAI up to the limitations on usage, reproduction and/or dissemination provided in the Documentation (if any).</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">iii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Use Output to create your own, reports, products and services, subject to the terms of Section 1.7.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">i</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">v</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Post audio and text files, get analysis outputs, and delete data, as outlined in docs.evelateai.com.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">v</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Create innovative, AI-driven solutions leveraging features developed from over 20 years of contact center research and experience.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">vi</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Accelerate your innovation (and do lots of other cool stuff), just as long as you don’t violate anything in Section 1.5, below.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h3 class="ab-h3 heading heading-3 font-bold text-2xl tracking-tighter break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 3" id="xWCIr" data-cy="heading-three-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">1.5 What You Can NOT Do:</span></strong></span></span><a href="#xWCIr" contenteditable="false" tabindex="0" aria-label="1.5 What You Can NOT Do:" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h3></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">i</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Use ElevateAI for any purpose that is unlawful or prohibited by these terms, or which may expose NICE, its users, or other individuals to any harm or liability of any type.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">ii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Use ElevateAI in any manner that could damage, disable, overburden, or impair any server or other infrastructure utilized by NICE in its provision of services to you, or the network(s) connected to any such server or infrastructure, or interfere with any other party's use and enjoyment of ElevateAI and/or services related thereto.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">iii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Attempt to gain unauthorized access to ElevateAI, other accounts, computer systems or networks connected to ElevateAI, through hacking, password mining or any other means.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">iv</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Obtain or attempt to obtain or access any materials or information through any means not intentionally made available through ElevateAI.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">v</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Publish, disclose, copy, rent, lease, modify, loan, distribute, sell, resell, transfer, assign, alter, or create derivative works (including, but not limited, to training your own model that can be used to replace or compete with ElevateAI) based on ElevateAI, or any component thereof, except as expressly permitted herein.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">vi</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Reverse engineer, decompile, translate, adapt, or disassemble ElevateAI by any means, including, but not limited to, by attempting to create the source code from the object code for ElevateAI, or any part thereof;</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">vii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Permit any third party to access ElevateAI, except as expressly permitted herein.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">viii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Create any unauthorized Internet “links” to the ElevateAI or “frame” or “mirror” any aspect, content, or component of ElevateAI.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">ix</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Use ElevateAI in a manner, or upload, introduce, or otherwise cause ElevateAI to ingest, any Content, data, or other information that:</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper w-full"><ol class="ab-ol-list ordered-list pl-10 mb-5 text-gray-600 dark:text-gray-300 css-1r0cu0f" data-cy="ordered-list"><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings="`ss01`,`cv01`,`tnum`"]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">infringes any intellectual property or other proprietary rights of any party, including third-parties;</span></span></span></div></li><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings="`ss01`,`cv01`,`tnum`"]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">you do not have a right to upload under any law or under contractual or fiduciary relationships;</span></span></span></div></li><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings="`ss01`,`cv01`,`tnum`"]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">contains viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other computer code, files, or programs that may damage the operation of another’s computer or property of another, or are otherwise designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;</span></span></span></div></li><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings="`ss01`,`cv01`,`tnum`"]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">poses or creates a privacy or security risk to any person;</span></span></span></div></li><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings="`ss01`,`cv01`,`tnum`"]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, "junk mail", "spam", "chain letters", "pyramid schemes", "contests", "sweepstakes" or any other form of solicitation; or</span></span></span></div></li><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings="`ss01`,`cv01`,`tnum`"]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful racially, ethnically or otherwise objectionable, including the solicitation of personal information from any individual under the age of 18;</span></span></span></div></li></ol></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">x</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. impersonate any person or entity, or falsely state or otherwise misrepresent your identity, or your affiliation with a person or entity;</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">xi</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. harvest or collect email addresses or other contact information of other users of ElevateAI by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">xii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Use ElevateAI to create or publish results that compare ElevateAI to competitive services;</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">xiii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Use ElevateAI to advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">xiv</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. in any way, further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">xv</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. miss out on accelerating your innovation with ElevateAI!</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h3 class="ab-h3 heading heading-3 font-bold text-2xl tracking-tighter break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 3" id="yFezL" data-cy="heading-three-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">1.6 Free Account Special Rules </span></strong></span></span><a href="#yFezL" contenteditable="false" tabindex="0" aria-label="1.6 Free Account Special Rules " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h3></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">NICE may, at its sole discretion, provide You a free account for limited use of ElevateAI (“Free Account(s)”). Free Accounts are limited to the specified processing request count, and are subject to revocation at any time. Please see the communications regarding activation of free tokens and relevant Documentation for specific terms for Free Accounts, for additional terms and conditions.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h3 class="ab-h3 heading heading-3 font-bold text-2xl tracking-tighter break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 3" id="hOab_" data-cy="heading-three-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">1.7 IP Rights</span></strong></span></span><a href="#hOab_" contenteditable="false" tabindex="0" aria-label="1.7 IP Rights" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h3></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">i</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">General</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Elevate AI contains material that is protected by United States and international copyright law, patent law, and trade secret law, and by international treaty provisions. No title or ownership of ElevateAI shall be transferred to you by way of the Terms or through your use of ElevateAI. As between you and NICE, NICE has sole right to and ownership of, all NICE Intellectual Property rights in and to: (a) ElevateAI, and all modifications, enhancements, improvements, adaptations, translations thereto; (b) the trademarks, service marks, and trade names associated with ElevateAI; (c) ElevateAI source code and binaries; (d) Resulting Information; and (e) all other NICE supplied material developed for use in connection with ElevateAI generally, exclusive of the Content. All rights not expressly granted to you herein are reserved to NICE.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">ii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> Content</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper w-full"><ol class="ab-ol-list ordered-list pl-10 mb-5 text-gray-600 dark:text-gray-300 css-1r0cu0f" data-cy="ordered-list"><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings="`ss01`,`cv01`,`tnum`"]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">As between NICE and You, You retain sole ownership of the Content, including all intellectual property rights related thereto. As between NICE and You, You are solely responsible for all Content and User Information that You upload. NICE is not responsible for validating the Content for accuracy, correctness or usability. You warrant that (a) You are the owner or authorized licensee of the Content and User Information and have all necessary licenses, consents, authorizations and waivers for the use of the Content; and (b) the Content and Your use of ElevateAI at all times complies with the Terms.</span></span></span></div></li><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings="`ss01`,`cv01`,`tnum`"]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">When You upload or otherwise provide Content to NICE, You grant to NICE a limited, non-exclusive, non-sublicensable, non-transferable license to use, copy, store, display and translate the Content as needed in response to user driven actions (such as when You choose to privately store or share Your Content with others) and to provide ElevateAI to You, and for the purpose of improving and enhancing the overall user experience of ElevateAI. NICE will not sell, rent, or lease Content to others.</span></span></span></div></li></ol></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">iii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> Output</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. NICE grants to You a revocable, unlimited, sublicensable, worldwide, royalty-free license to Output. You may use Output to create products and services, including Your Application(s), so long as: (i) You do not violate the terms of Section 1.5(vi) above; or (ii) Your Application, Your products and services, individually and collectively, do not constitute a derivative work of any component of ElevateAI.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">iv</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> Your Application(s)</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Subject to Section 1.5 and this Section 1.7, NICE does not acquire any right, title or interest from you or your licensors, as applicable, under the Terms in or to Your Application(s), including any intellectual property rights therein. Subject to Your and NICE’s rights and obligations under the Terms, NICE acknowledges that You may develop and make available products and services that are similar to or otherwise compete with NICE products and services, and You acknowledge that NICE may develop and make available products and services that are similar to or otherwise compete with Your products and services, including Your Application(s).</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">v</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> Publicity</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. By entering into the Terms with us, you consent to the inclusion of Your name and logo in a customer listing as part of our website and marketing materials, unless you provide notice to us during the registration process of your election to Opt-Out of this Publicity section. Your use of ElevateAI in Your Application(s) does not constitute, and should not be portrayed by You as, an endorsement of Your Application(s) by NICE.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">vi</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Suggestions & Feedback</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. You grant us a royalty-free, worldwide, irrevocable, perpetual license and right to use or incorporate into our products and services, including ElevateAI, any suggestions, enhancement requests, recommendations or other feedback you provide to NICE, relating to the operation or use of ElevateAI.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">vii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Third-Party Sites</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. LINKS IN ELEVATEAI MAY LET YOU LEAVE NICE'S SITE. THE LINKED SITES ARE NOT UNDER THE CONTROL OF NICE, AND NICE IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE, OR ANY CHANGES OR UPDATES TO SUCH SITES. NICE IS NOT RESPONSIBLE FOR WEBCASTING OR ANY OTHER FORM OF TRANSMISSION RECEIVED FROM ANY LINKED SITE. NICE IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY NICE OF THE SITE.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">viii</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">United States Federal Government End-User </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><span data-slate-string="true">(as applicable)</span></i></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. NICE provides ElevateAI for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to ElevateAI include only those rights customarily provided to the public as defined in the Terms. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR Page 3 of 11 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227- 7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not conveyed under the Terms, it must negotiate directly with NICE to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="yiHf5" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">2. Term and Suspension or Termination.</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span><a href="#yiHf5" contenteditable="false" tabindex="0" aria-label="2. Term and Suspension or Termination. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">ElevateAI is not subject to a Subscription Term. You acknowledge that NICE reserves the right to terminate accounts that are inactive for any extended period of time, as determined in NICE’s sole discretion, with or without prior notice to you. You are responsible for all activity that occurs via your use of ElevateAI and your account. NICE may immediately suspend or terminate your use of ElevateAI, and delete your account, User Information, Content, and all related information and files at any time and for any reason, without prior notice, including for any of the circumstances outlined in Section 1.5 above. Further, you agree that NICE will not be liable to you or any third-party for any such suspension or termination of your access to ElevateAI, as described above.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="ZAAms" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">3. Privacy and Protection of Data</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. </span></span></span><a href="#ZAAms" contenteditable="false" tabindex="0" aria-label="3. Privacy and Protection of Data. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Please read the </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/legal/privacy-notice" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer font-bold break-words transition-all text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="https://docs.elevateai.com/legal/privacy-notice" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><span data-slate-string="true">NICE ElevateAI Privacy Notice</span></i></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> (the "</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Privacy Notice</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">”), as it describes and governs the rights and obligations of you and NICE as to the types of data we collect from you, how we use, process and disclose that data, and how that data will be retained and destroyed by NICE. By using ElevateAI, you consent to our collection, access, and use of Data, as outlined in the ElevateAI Privacy Notice. By accessing ElevateAI You hereby agree to the terms of the </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/legal/data-processing-addendum" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer font-bold break-words transition-all text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="https://docs.elevateai.com/legal/data-processing-addendum" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><span data-slate-string="true">NICE Data Processing Addendum</span></i></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, which is hereby incorporated into the Terms by reference.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="NiGxU" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">4. Public User Information </span></strong></span></span><a href="#NiGxU" contenteditable="false" tabindex="0" aria-label="4. Public User Information " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><span data-slate-string="true">(Placeholder – Community Forum *coming soon*).</span></i></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="o2BVa" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">5. Compliance with Laws; Export Restrictions.</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span><a href="#o2BVa" contenteditable="false" tabindex="0" aria-label="5. Compliance with Laws; Export Restrictions. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Both you and NICE shall comply with applicable laws. If either you or we become aware of a violation of applicable law by itself or the other Party, or illegal or fraudulent use of ElevateAI, that Party must promptly notify the other Party of the violation. ElevateAI may be subject to export laws and regulations of the U.S. and other jurisdictions, and you shall comply with all applicable export and import control laws and regulations. You shall not, and not shall not permit, access to or use of, ElevateAI by any person, or country, or You are in any country embargoed by, or in violation of, any applicable export laws or regulation including those prohibited under United States and Israeli law.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="8dTS6" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">6. Invoicing. </span></strong></span></span><a href="#8dTS6" contenteditable="false" tabindex="0" aria-label="6. Invoicing. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Invoices shall be issued in accordance with </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><span data-slate-string="true">the </span></i></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/legal/invoicing-policy" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer font-bold break-words transition-all text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="https://docs.elevateai.com/legal/invoicing-policy" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><span data-slate-string="true">Invoicing Policy</span></i></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="khVRB" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">7. LIMITED WARRANTIES AND DISCLAIMERS. </span></strong></span></span><a href="#khVRB" contenteditable="false" tabindex="0" aria-label="7. LIMITED WARRANTIES AND DISCLAIMERS. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">NICE AND YOU EACH REPRESENT AND WARRANTY THAT THEY HAVE THE RESPECTIVE LEGAL AUTHORITY TO ENTER INTO THE TERMS. EXCEPT AS PROVIDED FOR IN THE PRECEDING SENTENCE, ELEVATEAI IS PROVIDED ON AN AS-IS BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, ARE MADE BY NICE TO YOU, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, WHICH ARE SPECIFICALLY EXCLUDED; AND (b) NICE DOES NOT WARRANT THAT ANY INFORMATION, COMPUTER PROGRAM, NICE’S EFFORTS, ELEVATEAI, OR ANY OTHER SERVICES PROVIDED BY NICE OR ANY INFRASTRUCTURE PROVIDER WILL FULFILL ANY OF YOUR PARTICULAR PURPOSES OR NEEDS, NOR DOES NICE WARRANT THAT THE OPERATION OF ELEVATEAI OR YOUR USE OF ELEVATEAI WILL BE UNINTERRUPTED OR ERROR-FREE.</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">WE DO NOT CONTROL THE FLOW OF INFORMATION OVER THE INTERNET; ACCORDINGLY, IN NO EVENT WILL WE BE LIABLE FOR ANY LOSSES RESULTING FROM OR RELATED TO ANY</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">UNAUTHORIZED ACCESS, USE, OR DISCLOSURE OF CONTENT WHILE TRANSMITTED VIA THE INTERNET, INTERNET DISRUPTION OR THE ACTS, OMISSIONS, OR DELAYS OF ANY INFRASTRUCTURE PROVIDER. </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">IF YOU ARE DISSATISFIED WITH ANY PORTION OF ELEVATEAI, OR WITH THE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF ELEVATEAI.</span></strong></i></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="0bj_m" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">8. Indemnification.</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span><a href="#0bj_m" contenteditable="false" tabindex="0" aria-label="8. Indemnification. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">You shall indemnify, defend, and hold harmless NICE against any Claim made or brought against NICE, and from any Losses resulting from, arising out of, or related to a Claim brought against NICE, alleging: (a) your violation of applicable laws in connection with your use of ElevateAI; or (b) that your Content, Your use of the Output, or applications of other materials developed or distributed by You using any component of ElevateAI infringe or misappropriate the intellectual property rights of a third party (to the extent such infringement, misappropriate, or violation is not solely attributable to ElevateAI). We will notify you promptly in writing of a Claim for indemnification; however, untimely notice will not waive any of our rights except to the extent that your rights or defenses are actually prejudiced or liability increased thereby. You will have control of the defense and settlement of such Claim, and NICE will reasonably cooperate with you; provided, that, you may not settle any Claim unless the settlement unconditionally releases NICE of all liability. However, we may employ our own counsel at our own expense and join in the defense and settlement of such Claim.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="EtsE0" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">9. Limitation of Liability</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. </span></span></span><a href="#EtsE0" contenteditable="false" tabindex="0" aria-label="9. Limitation of Liability. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">IN NO EVENT WILL NICE BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES OR LOSSES, INCLUDING LOSS OF USE, LOSS OF OR DAMAGE TO RECORDS OR DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, LOST REVENUE AND/OR PROFITS, SUSTAINED OR INCURRED REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, INCLUDING NEGLIGENCE, STRICT LIABILITY, INDEMNITY (EXCEPT AS EXPRESSLY PROVIDED IN THE TERMS) OR OTHERWISE, AND WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND REGARDLESS OF WHETHER NICE HAD RECEIVED NOTICE OR HAD BEEN ADVISED, OR KNEW OR SHOULD HAVE KNOWN, OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES; OR (b) DIRECT DAMAGES IN EXCESS OF THE aggregate amount paid by you for use of ElevateAI during the month period preceding the event giving rise to the liability or $5,000, WHICHEVER IS GREATER.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Remedies specified in the Terms, are exclusive and limited to those expressly described herein.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="Szarb" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">10. Updates to the Terms and Notice</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. </span></span></span><a href="#Szarb" contenteditable="false" tabindex="0" aria-label="10. Updates to the Terms and Notice. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">From time to time, NICE may modify the Terms, including any supplements linked herein, with or without prior notice. You should look at the Terms, Documentation, and policies referenced herein regularly. Changes will take effect once they are posted online. By continuing to use, or upload Content to, ElevateAI after the revisions are posted, you agree to be bound by the revised Terms. If you do not agree with the changes made or to be made to the Terms, you must avoid further use ElevateAI. Notices of changes may be sent by NICE to you by email, in popups via this website, links, posting to or within ElevateAI, or by other electronic means, or in writing via mail.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="S1lyF" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">11. Governing Law</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. </span></span></span><a href="#S1lyF" contenteditable="false" tabindex="0" aria-label="11. Governing Law. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">The Terms and ElevateAI will be governed by the law of the State of New Jersey, excluding its rules of conflicts of law. Jurisdiction and venue for any dispute arising under the Terms will be exclusive to the state and federal courts seated in New Jersey. To the extent not prohibited by applicable law that cannot be waived, the Parties hereby waive, and covenant that they will not assert any right to trial by jury in any action arising in whole or in part under or in connection with the Terms or any of the transactions contemplated hereunder. Any claim or cause of action arising under or connection with the Terms, except for amounts payable to us for ElevateAI, must be brought within one (1) year following the date the claim or cause of action first arose.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="juD5L" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">12. Miscellaneous.</span></strong></span></span><a href="#juD5L" contenteditable="false" tabindex="0" aria-label="12. Miscellaneous." class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">12.1.</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> The Terms, together with any other documents referenced herein which shall be incorporated by reference, represent the full and complete agreement between you and us, as it relates to ElevateAI and revokes and supersedes all prior agreements, oral or written between you and us with regard to ElevateAI. Our failure to enforce or exercise any provision of the Terms is not a waiver of that provision. If any provision of the Terms is held invalid or unenforceable for any reason, the remaining provisions of the Terms will continue in full force and effect. Any provision of the Terms that contemplates performance or observance after termination and any other provision that by its nature may reasonably be presumed to survive any termination of the Terms, shall survive its termination. You may not assign or otherwise transfer the Terms or your rights and obligations under the Terms, in whole or in part, without our written consent, and any such attempt will be void. NICE may transfer our rights under the Terms to a third party without prior notice to you.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">12.2.</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><u data-slate-leaf="true" class="ab-underline break-words" data-cy="underline-mark"><span data-slate-string="true">FOR CURRENT CUSTOMERS</span></u></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> – For the avoidance of doubt, if You, your organization, or its Affiliates, have or are entering into a separate agreement with NICE governing the use of NICE products or services, through an underlying Master Relationship Agreement, Master Services Agreement, MPSA, or any other overarching agreement or terms governing the provision of products and services from NICE that are not ElevateAI, to which the Terms apply (an “Unrelated Agreement”), the terms of such Unrelated Agreement(s) will not govern, and shall be superseded in their entirety by the Terms, solely with respect to your use of ElevateAI, unless You and NICE have entered into a fully executed ordering document for ElevateAI expressly providing that the Terms do not apply. In all other cases, notwithstanding anything contained therein to the contrary the terms of the Unrelated Agreement shall not apply to ElevateAI and the Terms shall govern your use of ElevateAI only.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="jtqMc" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13. Definitions. </span></strong></span></span><a href="#jtqMc" contenteditable="false" tabindex="0" aria-label="13. Definitions. " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Some of the terms defined below may not appear in the Terms, but instead in another document/site governed by the Terms.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">1</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Application Programming Interface</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">,” or “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">API</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” is a software intermediary that allows two applications to talk to each other, allowing you to upload Content and use the Microservices.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">2</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">“</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Claim</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” means a claim brought against NICE by a third party.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">3</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">“</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Content</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” means the data provide by you to use ElevateAI.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">4</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">“</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Documentation</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” means the specifications, descriptions, and user documentation accompanying, or made available, with regard to the use and operation of ElevateAI.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">5</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> “ElevateAI”</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> means the consumption-based service offered by NICE consisting of the ability to use the APIs, Microservices, Documentation, and receive support services thereto, as applicable, whether hosted by NICE or an Infrastructure Provider.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">6</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Infrastructure Provider</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” means a third-party hosting provider, such as, for example, Amazon Web Services, Inc.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">7</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Losses</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” means costs, damages, expenses or liabilities.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">8</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Microservice(s)</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” means the following independent software development services offered by NICE over API including, but not limited to: “ElevateAI Transcription”, “ElevateAI Transcription-Elevated Accuracy”, and the “ElevateAI Transcription-CX AI”, and “ElevateAI CX AI Standalone”.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">9</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">NICE Intellectual Property</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” means all patents, copyrights, trademarks, service marks, trade dress, logos, product or service names, ideas, designs, concepts, object and source code, APIs, Resulting Information, know-how, and functionalities related to ElevateAI, including APIs, Microservices, software, Documentation, solutions overviews, business requirements documents, or the like, and any and all tangible and intangible works of authorship, copyrights, patents, trademarks, trade secrets and trade dress, and all intellectual property rights, as well as edits, enhancements, additions, modifications, interfaces and derivative works prepared from or related to any of the foregoing.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">10</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Output</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” means the final data result produced by the ingestion, and analysis, of Content by the ElevateAI Analytics Microservice, excluding the Microservices (and underlying analytic components), Resulting Information, and APIs.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">11</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Resulting Information</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” means data created by, or resulting from, the use of ElevateAI, including analyses, statistics, reports, and aggregations, all of which shall be considered NICE confidential information and NICE Intellectual Property. For clarity, Resulting Information does not include personally identifiable information, such that there is no reasonable basis on which any individual, or Customer itself, could be identified by the Resulting Information.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">13</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">12</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. “</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Your Application(s)</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">” means an online application or tool created by you, or by a third party on your behalf, that uses or interoperates with ElevateAI or any component thereof.</span></span></span></p></div></div></div></div></div></div><div class="flex flex-col"><div class="no-print flex flex-col justify-end sm:flex-col w-full max-w-full pt-16"><div class="border-t border-gray-100 dark:border-gray-800 mb-7"></div><div class="flex flex-col lg:flex-row justify-between w-full dark:border-gray-800 mb-12"><div class="flex-1"></div><a title="Invoicing Policy" tabindex="0" class="ab-nav-right ab-tab-focus flex flex-1 items-center lg:max-w-[calc(50%-0.5rem)] justify-end text-right mb-2 rounded-2xl cursor-pointer py-3 px-4 bg-gray-50 dark:bg-gray-850 hover:bg-gray-100 dark:hover:bg-gray-800 css-df5wkf" href="/legal/invoicing-policy"><div class="max-w-[90%]"><div class="text-gray-500 dark:text-gray-400 text-xs font-bold mt-0.5">NEXT</div><div class="ab-nav-right-text text-right max-w-full font-bold text-lg truncate">Invoicing Policy</div></div><div class="ml-3"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="navigation-arrow stroke-current text-gray-300 dark:text-gray-500 transition-all"><circle cx="12" cy="12" r="10"></circle><polyline points="12 16 16 12 12 8"></polyline><line x1="8" y1="12" x2="16" y2="12"></line></svg></div></a></div><div class="flex justify-center"><div class="my-2 hidden"><a href="https://www.archbee.com/?utm_campaign=hosted-docs&utm_medium=referral&utm_source=docs.elevateai.com" target="_blank" class="flex items-center justify-center mx-auto unselectable px-4 py-1 h-[40px] border cursor-pointer rounded-lg bg-gray-400/5 border-transparent w-[248px]"><span class="text-gray-600 dark:text-gray-300">Docs powered by</span> <span class="flex items-center gap-1.5 font-semibold text-gray-600 dark:text-gray-100">Archbee</span></a></div></div></div></div></div></div></div></div><div class="hidden"><div class="w-0 h-0 fixed right-0 bottom-0 pr-2 pt-7 xl:h-screen xl:w-1/3 xl:min-w-[33.33%] 2xl:min-w-[auto] 2xl:max-w-[450px] bg-white dark:bg-gray-900" style="top:100px"><div class="overflow-hidden h-full"><div id="ab-code-drawer" class="h-full"></div></div></div></div><div class="hidden xl:block w-[256px] 2xl:w-[360px] xl:flex-shrink-0"><div class="ab-right-column"><div class="ab-toc-container"><div class="w-[256px] 2xl:w-[360px]"><div role="complementary" class="hidden xl:block fixed right-0 transform z-100 w-[256px] 2xl:w-[360px] css-vqoxdd"><div class="text-gray-500 relative css-y99kjm"><div><div data-overlayscrollbars-initialize="" style="max-height:65vh" class="absolute flex flex-col z-10 bg-white dark:bg-gray-900 w-[256px] 2xl:w-[360px]"><div data-overlayscrollbars-contents=""><div class="flex p-7 pl-0"><div class="mr-7 border-l border-gray-100 dark:border-gray-800 w-[1px]"></div><div class="pb-4 overflow-hidden"><div class="flex w-full items-center text-gray-500 dark:text-gray-400 mb-4"><div class="flex items-center justify-center font-semibold text-xs"><svg width="16" height="16" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" class="inline-block mr-2.5"><path stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" d="M2 3H8C9.06087 3 10.0783 3.42143 10.8284 4.17157C11.5786 4.92172 12 5.93913 12 7V21C12 20.2044 11.6839 19.4413 11.1213 18.8787C10.5587 18.3161 9.79565 18 9 18H2V3Z"></path><path stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" d="M22 3H16C14.9391 3 13.9217 3.42143 13.1716 4.17157C12.4214 4.92172 12 5.93913 12 7V21C12 20.2044 12.3161 19.4413 12.8787 18.8787C13.4413 18.3161 14.2044 18 15 18H22V3Z"></path></svg><div class="flex leading-3">TABLE OF CONTENTS</div></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h1 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#2s11Q" title="NICE ELEVATEAI TERMS OF USE" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">NICE ELEVATEAI TERMS OF USE</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#iTasC" title="1. Access and Use of ElevateAI." tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">1. Access and Use of ElevateAI.</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h3 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#LtVOD" title="1.1 ElevateAI Description. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">1.1 ElevateAI Description. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h3 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#6O5TH" title="1.2 Registration." tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">1.2 Registration.</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h3 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#fPcgP" title="1.3 Modifications to ElevateAI. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">1.3 Modifications to ElevateAI. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h3 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#ZLABg" title="1.4 What You CAN Do:" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">1.4 What You CAN Do:</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h3 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#xWCIr" title="1.5 What You Can NOT Do:" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">1.5 What You Can NOT Do:</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h3 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#yFezL" title="1.6 Free Account Special Rules " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">1.6 Free Account Special Rules </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h3 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#hOab_" title="1.7 IP Rights" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">1.7 IP Rights</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#yiHf5" title="2. Term and Suspension or Termination. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">2. Term and Suspension or Termination. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#ZAAms" title="3. Privacy and Protection of Data. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">3. Privacy and Protection of Data. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#NiGxU" title="4. Public User Information " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">4. Public User Information </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#o2BVa" title="5. Compliance with Laws; Export Restrictions. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">5. Compliance with Laws; Export Restrictions. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#8dTS6" title="6. Invoicing. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">6. Invoicing. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#khVRB" title="7. LIMITED WARRANTIES AND DISCLAIMERS. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">7. LIMITED WARRANTIES AND DISCLAIMERS. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#0bj_m" title="8. Indemnification. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">8. Indemnification. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#EtsE0" title="9. Limitation of Liability. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">9. Limitation of Liability. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#Szarb" title="10. Updates to the Terms and Notice. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">10. Updates to the Terms and Notice. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#S1lyF" title="11. Governing Law. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">11. Governing Law. </a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#juD5L" title="12. Miscellaneous." tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">12. Miscellaneous.</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#jtqMc" title="13. Definitions. " tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">13. Definitions. </a></div></div></div></div></div></div></div></div></div></div></div></div><div class="my-2 hidden"><a href="https://www.archbee.com/?utm_campaign=hosted-docs&utm_medium=referral&utm_source=docs.elevateai.com" target="_blank" class="flex items-center justify-center mx-auto unselectable px-4 py-1 h-[40px] border cursor-pointer rounded-lg bg-gray-400/5 border-transparent w-full"><span class="text-gray-600 dark:text-gray-300">Docs powered by</span> <span class="flex items-center gap-1.5 font-semibold text-gray-600 dark:text-gray-100">Archbee</span></a></div></div></div></div></div></div></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"hostname":"docs.elevateai.com","pdfExport":false,"shareableToken":"","docSpaceId":"PUBLISHED-6-YbRuj7rj2iihwMUBG2Y","docId":"/legal/","_doc":{"id":"PUBLISHED-sEewk1tsHUVFlLyFsYBbq","name":"TERMS OF USE","icon":"","title":"TERMS OF USE","previewImageURL":"","summary":null,"urlKey":"legal","description":"Get access to the NICE ElevateAI platform and unlock its user-friendly automatic transcription API with our comprehensive terms and conditions. Register with NICE, maintain confidentiality, and enjoy a limited right to use ElevateAI for application develo","urlAlias":null,"data":{"nodes":[{"id":"2s11QT8oDdl4-BdqXTgzp","type":"h1","children":[{"text":"NICE ELEVATEAI TERMS OF USE"}]},{"id":"kIY0Ci5_ihtP_4Ud9gfv1","type":"paragraph","children":[{"bold":true,"text":"Last Updated: June 1, 2023"}]},{"id":"EYsloKWsLBQ_RSKsdw_Id","type":"paragraph","children":[{"text":"These NICE Elevate AI Terms of Use, together with the NICE ElevateAI Privacy Notice, Documentation, and any other documents linked herein or therein (collectively, the “"},{"bold":true,"text":"Terms"},{"text":"”), specify the terms and conditions upon which NICE Systems, Inc. (collectively, “"},{"bold":true,"text":"NICE,"},{"text":"” “"},{"bold":true,"text":"we"},{"text":"”, “"},{"bold":true,"text":"us"},{"text":"”, and “"},{"bold":true,"text":"our"},{"text":"”) provide ElevateAI and related services to you the customer (collectively, “"},{"bold":true,"text":"User"},{"text":"”, “"},{"bold":true,"text":"you"},{"text":"”, and “"},{"bold":true,"text":"your"},{"text":"”) and govern your use of the same."}]},{"id":"u9xlBXoMWZUkE3nGWas8U","type":"paragraph","children":[{"text":"When using any component of ElevateAI you accept the Terms in full. If you do not agree to the Terms, please do not access or use in any way ElevateAI or attempt to access the services offered. If you create an ElevateAI account on behalf of an entity, such as your business or employer, you represent that you have the legal authority to bind that entity to these Terms. You cannot transfer your ElevateAI account credentials to another user or entity."}]},{"id":"1gNsvLfFBsx7XZvJPxqex","type":"paragraph","children":[{"text":"You agree to the Terms by clicking on \"ACCEPT\" when you create or otherwise register for your account, and you are confirming your acceptance each time you use "},{"bold":true,"text":"ElevateAI "},{"text":"thereafter. "},{"bold":true,"text":"By clicking “ACCEPT” when you access Elevate AI for the first time, you affirm that you are authorized by your organization to bind your organization to the Terms.","italic":true}]},{"id":"iTasCclABFA2ZMAcLGxLG","type":"h2","children":[{"text":"1. "},{"bold":true,"text":"Access and Use of ElevateAI."}]},{"id":"LtVODVF26X-nWcmKtUvKF","type":"h3","children":[{"bold":true,"text":"1.1 ElevateAI Description"},{"text":". "}]},{"id":"swDqE_C0bfVDLYb18-D5b","type":"paragraph","children":[{"text":"ELEVATE AI is a user-friendly automatic transcription API, enriched with CX AI, powered by NICE. ElevateAI will be maintained and supported in accordance with the Documentation. You acknowledge and agree that the infrastructure used to host ElevateAI and/or your Content may be provided by an Infrastructure Provider."}]},{"id":"6O5THhzhqAOLCR1eJDM8N","type":"h3","children":[{"bold":true,"text":"1.2 Registration."}]},{"id":"jrAJuTlenCT4xcpdAm2ju","type":"paragraph","children":[{"bold":true,"text":"i"},{"text":". You must register with NICE in order to use ElevateAI."}]},{"id":"5MKGhypprGa1c-KITCRdi","type":"paragraph","children":[{"bold":true,"text":"ii"},{"text":". If you choose to register for ElevateAI, you agree to provide and maintain true, accurate, up-to-date, and complete information about yourself, and your organization (if any), as prompted by either the ElevateAI registration form or registration discussions with a NICE representative."}]},{"id":"oPoxZ3G2XybTsCTsD1t6g","type":"paragraph","children":[{"bold":true,"text":"iii"},{"text":". Registration data and certain other information about you are governed by the "},{"text":"NICE ElevateAI Privacy Notice","italic":true},{"text":"."}]},{"id":"SFBNjmCkKkkmU6YpQquS6","type":"paragraph","children":[{"bold":true,"text":"iv"},{"text":". If you are under 18 years of age, you are not authorized to use ElevateAI, with or without registering"}]},{"id":"rhqbtodH13Io2ydaHi1-j","type":"paragraph","children":[{"bold":true,"text":"v"},{"text":"."},{"bold":true,"text":" Per Section 5 below, if you reside in, or work for, an entity located in a country that we are restricted from doing business with under the laws of the United States or Israel, you are not permitted to use ElevateAI."}]},{"id":"zl6GghS5hct3k5KPH1sER","type":"paragraph","children":[{"bold":true,"text":"vi"},{"text":". The User accesses their personal account within ElevateAI by entering their Email and the chosen personal security password. The User undertakes to maintain the confidentiality of their Security Password. The User shall be responsible for all transactions carried out on their Account, as access to the Account is restricted to the entry and use of their Security Password, which is known exclusively to the User."}]},{"id":"ACvWkxb8E3QSblRTBat8f","type":"paragraph","children":[{"bold":true,"text":"vii"},{"text":". You agree to (a) immediately notify NICE of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. NICE will not be liable for any loss or damage arising from your failure to comply with this Section."}]},{"id":"fPcgPA_vq8GSM8-CTqJ9M","type":"h3","children":[{"bold":true,"text":"1.3 Modifications to ElevateAI."},{"text":" "}]},{"id":"BnkjVsnKBlY0fSzsMUtCR","type":"paragraph","children":[{"text":"NICE reserves the right to modify or discontinue, temporarily or permanently, ElevateAI (or any part thereof) with or without notice. NICE will not be liable to you, or to any third party, for such modification, suspension, or discontinuation of ElevateAI (or any part thereof)."}]},{"id":"ZLABgPKvmGhWXgZJQZMkd","type":"h3","children":[{"bold":true,"text":"1.4 What You CAN Do:"}]},{"id":"ExNSrle1TZmccBPHSoOyI","type":"paragraph","children":[{"bold":true,"text":"i"},{"text":". You are granted a non-exclusive, non-transferable, non-sublicensable, limited right to use the applicable portions of ElevateAI solely for the development of Your Application and the processing of Content."}]},{"id":"dm_qYyfAsVmT1KnVT4nke","type":"paragraph","children":[{"bold":true,"text":"ii"},{"text":". You may upload Content to ElevateAI up to the limitations on usage, reproduction and/or dissemination provided in the Documentation (if any)."}]},{"id":"w_WlMbTWXOwPTR0bMUZlw","type":"paragraph","children":[{"bold":true,"text":"iii"},{"text":". Use Output to create your own, reports, products and services, subject to the terms of Section 1.7."}]},{"id":"EyuVh6_6kSV_xIvGt6D7y","type":"paragraph","children":[{"text":"i"},{"bold":true,"text":"v"},{"text":". Post audio and text files, get analysis outputs, and delete data, as outlined in docs.evelateai.com."}]},{"id":"YeosSQdyEb_xId9YY0xyR","type":"paragraph","children":[{"bold":true,"text":"v"},{"text":". Create innovative, AI-driven solutions leveraging features developed from over 20 years of contact center research and experience."}]},{"id":"QIsn8zk1Tw81doMOgilMD","type":"paragraph","children":[{"bold":true,"text":"vi"},{"text":". Accelerate your innovation (and do lots of other cool stuff), just as long as you don’t violate anything in Section 1.5, below."}]},{"id":"xWCIr4ULOilhqsfojKys5","type":"h3","children":[{"bold":true,"text":"1.5 What You Can NOT Do:"}]},{"id":"LsC-RwXwDzEDCfIYFirav","type":"paragraph","children":[{"bold":true,"text":"i"},{"text":". Use ElevateAI for any purpose that is unlawful or prohibited by these terms, or which may expose NICE, its users, or other individuals to any harm or liability of any type."}]},{"id":"K4IIYUKyQ0LuDsI4RHoI3","type":"paragraph","children":[{"bold":true,"text":"ii"},{"text":". Use ElevateAI in any manner that could damage, disable, overburden, or impair any server or other infrastructure utilized by NICE in its provision of services to you, or the network(s) connected to any such server or infrastructure, or interfere with any other party's use and enjoyment of ElevateAI and/or services related thereto."}]},{"id":"m4fj_cwdojdZ-M_R86waR","type":"paragraph","children":[{"bold":true,"text":"iii"},{"text":". Attempt to gain unauthorized access to ElevateAI, other accounts, computer systems or networks connected to ElevateAI, through hacking, password mining or any other means."}]},{"id":"f_Esk8YSEQ5M3d1pMvYx_","type":"paragraph","children":[{"bold":true,"text":"iv"},{"text":". Obtain or attempt to obtain or access any materials or information through any means not intentionally made available through ElevateAI."}]},{"id":"fxk4SskgRKs9na4jTQaAR","type":"paragraph","children":[{"bold":true,"text":"v"},{"text":". Publish, disclose, copy, rent, lease, modify, loan, distribute, sell, resell, transfer, assign, alter, or create derivative works (including, but not limited, to training your own model that can be used to replace or compete with ElevateAI) based on ElevateAI, or any component thereof, except as expressly permitted herein."}]},{"id":"BxZmjr70OOQVT2gNMag9I","type":"paragraph","children":[{"bold":true,"text":"vi"},{"text":". Reverse engineer, decompile, translate, adapt, or disassemble ElevateAI by any means, including, but not limited to, by attempting to create the source code from the object code for ElevateAI, or any part thereof;"}]},{"id":"ORMwuPXL4gTZ93tQ-okP9","type":"paragraph","children":[{"bold":true,"text":"vii"},{"text":". Permit any third party to access ElevateAI, except as expressly permitted herein."}]},{"id":"ON266g_Ioz_QdA9BJah3l","type":"paragraph","children":[{"bold":true,"text":"viii"},{"text":". Create any unauthorized Internet “links” to the ElevateAI or “frame” or “mirror” any aspect, content, or component of ElevateAI."}]},{"id":"LG0kFRmKGiEuI1gu3TSkU","type":"paragraph","children":[{"bold":true,"text":"ix"},{"text":". Use ElevateAI in a manner, or upload, introduce, or otherwise cause ElevateAI to ingest, any Content, data, or other information that:"}]},{"id":"fP7W6DBLvz0J3ZFhdiv5E","type":"numbered-list","children":[{"id":"wYA36PeCOcw2_XaOIksYe","type":"list-item","children":[{"id":"UPb3YiY2JCRwABAfwraTm","type":"list-item-child","children":[{"text":"infringes any intellectual property or other proprietary rights of any party, including third-parties;"}]}]},{"id":"TsJPc6l2iHndJ0mqjFdlL","type":"list-item","children":[{"id":"oqJ33OsETWjunxVbn5NCB","type":"list-item-child","children":[{"text":"you do not have a right to upload under any law or under contractual or fiduciary relationships;"}]}]},{"id":"e8ZZiGYxsOsrLjYYHI2mc","type":"list-item","children":[{"id":"iBGOYXbm0glOx2kgf1rvH","type":"list-item-child","children":[{"text":"contains viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other computer code, files, or programs that may damage the operation of another’s computer or property of another, or are otherwise designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;"}]}]},{"id":"1lzdOQU-wwKQElTu0z1EG","type":"list-item","children":[{"id":"4gf0fX_CH_WCMy5bHoa-T","type":"list-item-child","children":[{"text":"poses or creates a privacy or security risk to any person;"}]}]},{"id":"2UTubeqBxmjfz7aEukYBV","type":"list-item","children":[{"id":"a_q0Ho8--vptYjY6BR2Z2","type":"list-item-child","children":[{"text":"constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, \"junk mail\", \"spam\", \"chain letters\", \"pyramid schemes\", \"contests\", \"sweepstakes\" or any other form of solicitation; or"}]}]},{"id":"oIaC9ka45HxDWVYJgmP4M","type":"list-item","children":[{"id":"QCF6cgOYb1QrJ1JG9dlmb","type":"list-item-child","children":[{"text":"is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful racially, ethnically or otherwise objectionable, including the solicitation of personal information from any individual under the age of 18;"}]}]}]},{"id":"EUkJiPEQ92lZs3fDpJ0u_","type":"paragraph","children":[{"bold":true,"text":"x"},{"text":". impersonate any person or entity, or falsely state or otherwise misrepresent your identity, or your affiliation with a person or entity;"}]},{"id":"MKyK3o83PU-rtUBpSlbOW","type":"paragraph","children":[{"bold":true,"text":"xi"},{"text":". harvest or collect email addresses or other contact information of other users of ElevateAI by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;"}]},{"id":"TiZpIQlHKViFQy0HaeZbT","type":"paragraph","children":[{"bold":true,"text":"xii"},{"text":". Use ElevateAI to create or publish results that compare ElevateAI to competitive services;"}]},{"id":"Hi-bMORRiqwsg-Ge5jl5C","type":"paragraph","children":[{"bold":true,"text":"xiii"},{"text":". 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Please see the communications regarding activation of free tokens and relevant Documentation for specific terms for Free Accounts, for additional terms and conditions."}]},{"id":"hOab_6Dot7m4NVvEoSG5e","type":"h3","children":[{"bold":true,"text":"1.7 IP Rights"}]},{"id":"1_Dmvc5cwD_iKxxn3YdmN","type":"paragraph","children":[{"bold":true,"text":"i"},{"text":". "},{"bold":true,"text":"General"},{"text":". Elevate AI contains material that is protected by United States and international copyright law, patent law, and trade secret law, and by international treaty provisions. No title or ownership of ElevateAI shall be transferred to you by way of the Terms or through your use of ElevateAI. As between you and NICE, NICE has sole right to and ownership of, all NICE Intellectual Property rights in and to: (a) ElevateAI, and all modifications, enhancements, improvements, adaptations, translations thereto; (b) the trademarks, service marks, and trade names associated with ElevateAI; (c) ElevateAI source code and binaries; (d) Resulting Information; and (e) all other NICE supplied material developed for use in connection with ElevateAI generally, exclusive of the Content. 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You warrant that (a) You are the owner or authorized licensee of the Content and User Information and have all necessary licenses, consents, authorizations and waivers for the use of the Content; and (b) the Content and Your use of ElevateAI at all times complies with the Terms."}]}]},{"id":"JJWbWDbW54I-bJWo-09sY","type":"list-item","children":[{"id":"fmqDRmss49okygiKG8ODI","type":"list-item-child","children":[{"text":"When You upload or otherwise provide Content to NICE, You grant to NICE a limited, non-exclusive, non-sublicensable, non-transferable license to use, copy, store, display and translate the Content as needed in response to user driven actions (such as when You choose to privately store or share Your Content with others) and to provide ElevateAI to You, and for the purpose of improving and enhancing the overall user experience of ElevateAI. 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Subject to Section 1.5 and this Section 1.7, NICE does not acquire any right, title or interest from you or your licensors, as applicable, under the Terms in or to Your Application(s), including any intellectual property rights therein. Subject to Your and NICE’s rights and obligations under the Terms, NICE acknowledges that You may develop and make available products and services that are similar to or otherwise compete with NICE products and services, and You acknowledge that NICE may develop and make available products and services that are similar to or otherwise compete with Your products and services, including Your Application(s)."}]},{"id":"98SNcVwZMlpnNlkW8EOB2","type":"paragraph","children":[{"bold":true,"text":"v"},{"text":"."},{"bold":true,"text":" Publicity"},{"text":". 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NICE provides ElevateAI for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to ElevateAI include only those rights customarily provided to the public as defined in the Terms. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR Page 3 of 11 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227- 7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not conveyed under the Terms, it must negotiate directly with NICE to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement."}]},{"id":"yiHf5xtDxsZ7TI975-5gP","type":"h2","children":[{"bold":true,"text":"2. 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By accessing ElevateAI You hereby agree to the terms of the "},{"id":"eukrbNJSpMQqSHwXXtuMh","data":{"href":"https://docs.elevateai.com/legal/data-processing-addendum","newTab":true},"type":"link","children":[{"text":""},{"id":"X-Y9P_N8DJhPjwF07qpL8","data":{"color":"#23c9ff"},"type":"colored","children":[{"text":"NICE Data Processing Addendum","italic":true}]},{"text":""}]},{"text":", which is hereby incorporated into the Terms by reference."}]},{"id":"NiGxUu7lI-UwKvPL94ufZ","type":"h2","children":[{"bold":true,"text":"4. Public User Information "}]},{"id":"KgYeCiRSstcWR6qhnD45K","type":"paragraph","children":[{"text":"(Placeholder – Community Forum *coming soon*).","italic":true}]},{"id":"o2BVaBNXQ5N2JyyDyw1ay","type":"h2","children":[{"bold":true,"text":"5. Compliance with Laws; Export Restrictions."},{"text":" "}]},{"id":"jcs_WtUoW8jQhbU6spF8j","type":"paragraph","children":[{"text":"Both you and NICE shall comply with applicable laws. If either you or we become aware of a violation of applicable law by itself or the other Party, or illegal or fraudulent use of ElevateAI, that Party must promptly notify the other Party of the violation. ElevateAI may be subject to export laws and regulations of the U.S. and other jurisdictions, and you shall comply with all applicable export and import control laws and regulations. You shall not, and not shall not permit, access to or use of, ElevateAI by any person, or country, or You are in any country embargoed by, or in violation of, any applicable export laws or regulation including those prohibited under United States and Israeli law."}]},{"id":"8dTS6oAHkGpywrv3PQS6A","type":"h2","children":[{"bold":true,"text":"6. Invoicing. 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NO WARRANTIES, EXPRESS OR IMPLIED, ARE MADE BY NICE TO YOU, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, WHICH ARE SPECIFICALLY EXCLUDED; AND (b) NICE DOES NOT WARRANT THAT ANY INFORMATION, COMPUTER PROGRAM, NICE’S EFFORTS, ELEVATEAI, OR ANY OTHER SERVICES PROVIDED BY NICE OR ANY INFRASTRUCTURE PROVIDER WILL FULFILL ANY OF YOUR PARTICULAR PURPOSES OR NEEDS, NOR DOES NICE WARRANT THAT THE OPERATION OF ELEVATEAI OR YOUR USE OF ELEVATEAI WILL BE UNINTERRUPTED OR ERROR-FREE."},{"text":" "},{"bold":true,"text":"WE DO NOT CONTROL THE FLOW OF INFORMATION OVER THE INTERNET; ACCORDINGLY, IN NO EVENT WILL WE BE LIABLE FOR ANY LOSSES RESULTING FROM OR RELATED TO ANY"},{"text":" "},{"bold":true,"text":"UNAUTHORIZED ACCESS, USE, OR DISCLOSURE OF CONTENT WHILE TRANSMITTED VIA THE INTERNET, INTERNET DISRUPTION OR THE ACTS, OMISSIONS, OR DELAYS OF ANY INFRASTRUCTURE PROVIDER. "},{"bold":true,"text":"IF YOU ARE DISSATISFIED WITH ANY PORTION OF ELEVATEAI, OR WITH THE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF ELEVATEAI.","italic":true}]},{"id":"0bj_mahPg_VmijDix2FJ5","type":"h2","children":[{"bold":true,"text":"8. Indemnification."},{"text":" "}]},{"id":"RlUr1ge61J_OKZx1ubB3v","type":"paragraph","children":[{"text":"You shall indemnify, defend, and hold harmless NICE against any Claim made or brought against NICE, and from any Losses resulting from, arising out of, or related to a Claim brought against NICE, alleging: (a) your violation of applicable laws in connection with your use of ElevateAI; or (b) that your Content, Your use of the Output, or applications of other materials developed or distributed by You using any component of ElevateAI infringe or misappropriate the intellectual property rights of a third party (to the extent such infringement, misappropriate, or violation is not solely attributable to ElevateAI). We will notify you promptly in writing of a Claim for indemnification; however, untimely notice will not waive any of our rights except to the extent that your rights or defenses are actually prejudiced or liability increased thereby. You will have control of the defense and settlement of such Claim, and NICE will reasonably cooperate with you; provided, that, you may not settle any Claim unless the settlement unconditionally releases NICE of all liability. However, we may employ our own counsel at our own expense and join in the defense and settlement of such Claim."}]},{"id":"EtsE0UOioLRvamXRxdwEL","type":"h2","children":[{"bold":true,"text":"9. Limitation of Liability"},{"text":". 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You may not assign or otherwise transfer the Terms or your rights and obligations under the Terms, in whole or in part, without our written consent, and any such attempt will be void. 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In all other cases, notwithstanding anything contained therein to the contrary the terms of the Unrelated Agreement shall not apply to ElevateAI and the Terms shall govern your use of ElevateAI only."}]},{"id":"jtqMc-4o3sb1J0dSt35qE","type":"h2","children":[{"bold":true,"text":"13. Definitions. 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