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<!DOCTYPE html><html lang="nl-NL"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>12 beste live chatsoftware van 2024</title><meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/><link rel="profile" href="https://gmpg.org/xfn/11"/><meta name="google-site-verification" content="2q8u-0_6HxJZdS7l7LYlf-WDEYwIPvdJ_XVujkTFNCY"/><meta name="naver-site-verification" content="0280b3893b4fa7c8bbe9bc24ef61756c9dccec97"/><link rel="preconnect" href="https://d1eipm3vz40hy0.cloudfront.net/"/><link rel="preconnect" href="https://static.zdassets.com/"/><link rel="dns-prefetch" href="//d16cvnquvjw7pr.cloudfront.net"/><link rel="dns-prefetch" href="//web-assets.zendesk.com"/><link rel="dns-prefetch" href="//ajax.googleapis.com"/><link rel="mask-icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk-favicon.svg" color="#16140C"/><link rel="shortcut icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/favicons/favicon.ico"/><link rel="shortcut icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk-favicon.svg"/><link rel="apple-touch-icon-precomposed" sizes="152x152" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk152.png"/><link rel="apple-touch-icon-precomposed" sizes="144x144" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk144.png"/><link rel="apple-touch-icon-precomposed" sizes="120x120" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk120.png"/><link rel="apple-touch-icon-precomposed" sizes="114x114" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk114.png"/><link rel="apple-touch-icon-precomposed" sizes="72x72" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk72.png"/><link rel="apple-touch-icon-precomposed" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk57.png"/><meta name="description" content="Live chat helpt je bij het bieden van gepersonaliseerde ervaringen en directe support via de website, mobiele app en sociale kanalen. 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style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-capabilities/messaging/hero-2x.jpg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Een gids voor de 12 beste live chatsoftware van 2024</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Laatst gewijzigd 22 april 2024</p><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Klanten hebben onbeperkte, wereldwijd reikende winkelmogelijkheden binnen handbereik. Met meer opties komen hogere verwachtingen van de klant. Uit het <a target="_blank" rel="noopener noreferrer" href="https://cxtrends.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Customer Experience Trends Report 2023<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> blijkt dat 72 procent van de klanten directe service verwacht.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Bovendien blijven de communicatievoorkeuren van klanten veranderen, waardoor het voor bedrijven cruciaal is om zich aan te passen en klanten te ontmoeten waar ze zijn. Met live chatsoftware kunnen bedrijven <a target="_blank" rel="noopener noreferrer" href="/blog/customer-expectations-meet-rising-demands/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">de verwachtingen van de klant overtreffen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> door een geweldige end-to-end klantervaring te bieden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Inhoudsopgave</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#What is live chat software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Wat is live chatsoftware?</a> </li><li><a href="#Live chat software comparison chart" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Vergelijkingstabel live chatsoftware</a> </li><li><a href="#The 12 best live chat software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">De 12 beste live chatsoftware</a> </li><li><a href="#Features of live chat support software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Functies van software voor live chatsupport</a> </li><li><a href="#What are the different types of live chat software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Wat zijn de verschillende soorten live chatsoftware?</a> </li><li><a href="#Benefits of live chat software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Voordelen van live chatsoftware</a> </li><li><a href="#How to choose the right live chat support software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Hoe je de juiste software voor live chatsupport kiest</a> </li><li><a href="#Live chat platform FAQ" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Live chatplatform FAQ</a> </li><li><a href="#Try live chat software for free" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Probeer live chatsoftware gratis uit</a> </li></ul> <iframe width="560" height="315" src="https://www.youtube.com/embed/wTqEIKO3mRo" title="YouTube video player" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="What is live chat software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Wat is live chatsoftware?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Live chatsoftware is technologie waarmee een gesprek met een klant of werknemer in realtime kan plaatsvinden op de website, mobiele app of sociale kanalen van een bedrijf, zoals Messenger, WhatsApp en Slack. Moderne live chatsoftware maakt gebruik van AI en bots om supportteams in staat te stellen op te schalen en tegelijkertijd de kosten te verlagen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De beste live chat-platforms integreren met chatbots, automatiseringsplatforms, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/sell/crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">klantrelatiebeheersystemen (CRM)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">rapportage en analyses<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, messaging-apps, <a target="_blank" rel="noopener noreferrer" href="/service/help-center/knowledge-base-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">kennisbanken<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="/service/help-desk-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">helpdesksoftware<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, en meer via API's (application programming interfaces) en native integraties of integraties van derden. Met deze integraties kunnen live chatapps:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>De oplossing bij het eerste contact verbeteren</strong> en <strong>operationele kosten verlagen</strong> door chatbots in te zetten om terugkerende klantverzoeken af te handelen, zodat meer gecompliceerde problemen door live agents kunnen worden afgehandeld. <br/> </li><li>Bedrijven in staat stellen <strong>snellere, meer gepersonaliseerde diensten </strong> te verlenen door relevante gegevens uit verschillende systemen te halen en workflows te triggeren die chatbots en live agents kunnen gebruiken. <br/> </li><li><strong>Rapportages opmaken</strong> tussen bedrijven en prospects, klanten of werknemers door verbinding te maken via de messagingkanalen van voorkeur van de eindgebruiker, zoals <a target="_blank" rel="noopener noreferrer" href="/service/messaging/whatsapp-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WhatsApp Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="/service/messaging/twitter-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Twitter for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="/service/messaging/facebook-messenger-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Messenger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, of <a target="_blank" rel="noopener noreferrer" href="/service/messaging/apple-messages-for-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Apple Messages for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Live chat software comparison chart"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Vergelijkingstabel live chatsoftware</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Laten we eens kijken naar de beste live chatsoftware om te zien welke het beste bij jouw bedrijf past. In onze vergelijkingstabel worden de opties onderverdeeld op basis van de vanafprijs, de duur van de gratis proefperiode en de belangrijkste functies.</p><div style="overflow-x:auto"> <table class="sc-2a70aa94-0 bmdwwe"><thead><tr><th><div style="text-align:center"><strong>Software</strong></div></th><th><div style="text-align:center"><strong>Vanafprijse</strong></div></th><th><div style="text-align:center"><strong>Gratis proefabonnement</strong></div></th><th><div style="text-align:center"><strong>Functies</strong></div></th></tr></thead><tbody><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 55 per agent/maand (jaarlijks gefactureerd)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dagen</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI en intelligente reacties </li><li>Sentimentidentificatie </li><li>Proactieve berichten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">LiveChat</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 20 per agent/maand (jaarlijks gefactureerd)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dagen</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI en intelligente reacties </li><li>Proactieve berichten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ada</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact Ada</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Niet beschikbaar</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI en intelligente reacties </li><li>Proactieve berichten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Acquire</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 500 per maand (jaarlijks gefactureerd)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Niet beschikbaar</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI en intelligente reacties </li><li>Proactieve berichten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Genesys</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 75 per benoemde gebruiker/maand (jaarlijks gefactureerd)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">30 dagen</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI en intelligente reacties </li><li>Sentimentidentificatie </li><li>Proactieve berichten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Userlike</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 0 per maand (1 agent)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dagen</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve berichten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zoho Desk</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 14 per gebruiker/maand (jaarlijks gefactureerd)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">15 dagen</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI en intelligente reacties </li><li>Proactieve berichten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Birdeye</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact opnemen met Birdeye</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Niet beschikbaar</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve berichten </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Drift</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 2.500 per maand (jaarlijks gefactureerd)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Niet beschikbaar</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve berichten </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tidio</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 0 per maand (50 gesprekken)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">7 dagen</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI en intelligente reacties </li><li>Sentimentidentificatie </li><li>Proactieve berichten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Olark</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$ 29 per agent/maand</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dagen</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI en intelligente reacties </li><li>Sentimentidentificatie </li><li>Proactieve berichten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Thankful</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact opnemen met Thankful</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Niet beschikbaar</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI en intelligente reacties </li><li>Sentimentidentificatie </li><li>Proactieve berichten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chatbots </li></ul> </td></tr></tbody></table> </div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="The 12 best live chat software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">De 12 beste live chatsoftware</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Uit ons Customer Experience (CX) Trends Report blijkt dat 71 procent van de klanten een natuurlijke gesprekservaring verwacht, dus het is belangrijk om de juiste live chatsoftware te kiezen voor je bedrijf. Ons softwareoverzicht geeft een overzicht van de top 12 live chatsoftware, platformfuncties, prijsniveaus en gratis proefversies (indien beschikbaar).</p><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk</a> </li><li><a href="#LiveChat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LiveChat</a> </li><li><a href="#Ada" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ada</a> </li><li><a href="#Acquire" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Acquire</a> </li><li><a href="#Genesys" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Genesys</a> </li><li><a href="#Userlike" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Userlike</a> </li></ul> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Zoho Desk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zoho Desk</a> </li><li><a href="#Birdeye" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Birdeye</a> </li><li><a href="#Drift" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Drift</a> </li><li><a href="#Tidio" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio</a> </li><li><a href="#Olark" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Olark</a> </li><li><a href="#Thankful" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Thankful</a> </li></ul> </div> </div> </div> <br/> <h3 id="Zendesk" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">1. <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zendesk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware11.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk live chatsoftware zorgt ervoor dat gesprekken tussen agents en klanten naadloos, goed geïnformeerd en efficiënt verlopen. Hierdoor kunnen agents meer klanten helpen en zelfs meerdere gesprekken tegelijk voeren. Onze live chatoplossing met veel functies is <strong>snel op te zetten, eenvoudig te gebruiken en schaalt naadloos</strong> mee op met bedrijven van elke grootte.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Onze chatwebwidget is zeer aanpasbaar, zodat je de locatie van het chatvenster kunt kiezen en de look en feel kunt aanpassen aan je huisstijl. Je kunt aangepaste pre-chatformulieren maken en toevoegen om informatie te verzamelen vóór de chat, zodat agents de interactie kunnen personaliseren en aan het einde automatisch een feedbackformulier kunnen versturen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Met onze snelkoppelingsfunctie kun je antwoordsjablonen op veelvoorkomende zinnen maken die agents snel in de chat kunnen invoegen. Dit zorgt voor een consistente stem en snellere reacties.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Het tabblad Bezoekers biedt realtime bezoekersinformatie en -activiteit in één oogopslag, zoals hun naam, tijd online, huidige pagina, aantal bezoeken en context over de huidige chat. Hierdoor kunnen agents een chat starten en proactieve ondersteuning bieden als ze merken dat een klant zich al een tijdje op een pagina bevindt. Je kunt dit proces ook automatiseren met triggers.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Live chat</strong> sluit perfect aan op ons <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">messaging-platform<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, zodat agents proactieve klantsupport en diepgaandere gesprekservaringen kunnen bieden die moeiteloos en natuurlijk verlopen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Live chat verbetert realtime interacties, waardoor agents gepersonaliseerde, realtime hulp kunnen bieden met onmiddellijke oplossingen. Met <strong>messaging</strong> kunnen agents en klanten asynchroon met elkaar communiceren. Dat betekent dat klanten een gesprek op het ene kanaal kunnen pauzeren en het op een ander kanaal op een beter moment kunnen oppakken.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk verbindt al je bedrijfssystemen - van betalingsverwerkers tot bots van derden - in één omnichannel-oplossing. Om geavanceerde mogelijkheden te ontketenen, kun je ook upgraden met <a target="_blank" rel="noopener noreferrer" href="/platform/conversations/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sunshine Conversations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>: het volgende niveau, interactieve messaging-integratie. Sunshine Conversations biedt functies zoals aangepaste AI-chatbots, uitgaande meldingen voor proactieve klantbetrokkenheid en groepsberichten om de juiste mensen met elkaar in contact te brengen.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve berichten </li><li>Rapporten </li><li>Geünificeerde omnichannel-oplossing </li><li>Geschreven antwoorden </li><li>Chat tags </li><li>Inactiviteitsberichten </li><li>Meldingen </li><li>Overdracht van kanalen </li><li><a target="_blank" rel="noopener noreferrer" href="/service/messaging/chatbot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chatbots<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/routing-and-intelligence/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Intelligente routering<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Suite Team: $ 55 per agent/maand </li><li>Suite Growth: $ 89 per agent/maand </li><li>Suite Professional : $ 115 per agent/maand </li><li>Suite Enterprise: $ 169 per agent/maand </li><li>Suite Enterprise Plus: Neem contact op met ons salesteam <br/>*Abonnementen worden jaarlijks gefactureerd.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dagen</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="/register/#step-1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Start je gratis proefperiode<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/pricing/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bekijk prijzen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/demo/?demoStep=personal#1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Vraag een demo aan<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Volg een productrondleiding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/blog/total-economic-impact-of-zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Evalueer de ROI van Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <h3 id="LiveChat" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">2. <a target="_blank" rel="noopener noreferrer" href="https://www.livechat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LiveChat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="LiveChat" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware22.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.livechat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">LiveChat is cloudgebaseerde klantenservicesoftware met live ondersteuning, een ticketsysteem en analyses. LiveChat bevat een live chat-app met functies zoals meldingen, inactieve chatberichten, chat tags, chatarchieven en bestandsdeling. Dankzij de integratieopties kunnen tickets rechtstreeks vanuit een chat worden aangemaakt met platforms zoals Zendesk. Hiermee kunnen bedrijven de betrokkenheid van klanten monitoren, kwaliteitscontroles uitvoeren en toezicht houden op agents.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Geschreven antwoorden </li><li>Offline formulieren </li><li>Chat tags </li><li>Aanpasbare branding </li><li>Integratiemogelijkheden </li><li>Chatroutering </li><li>Websitebezoekers volgen </li><li>Auto-vertaling </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Starter: $ 20 per agent/maand </li><li>Team: $ 41 per agent/maand </li><li>Business: $ 59 per agent/maand </li><li>Enterprise: Contact opnemen met LiveChat <br/>*Abonnementen worden jaarlijks gefactureerd.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dagen</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/2120/livechat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over LiveChat voor Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Ada" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">3. <a target="_blank" rel="noopener noreferrer" href="https://www.ada.cx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ada<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Ada" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware33.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.ada.cx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ada stelt bedrijven in staat om geautomatiseerde live chat aan te bieden met een AI-chatbot die verder gaat dan veelgestelde vragen. Hoewel een chatbot die veelgestelde vragen beantwoordt een snelle en kosteneffectieve manier is om live chat te automatiseren, biedt Ada een oplossing voor bedrijven die op zoek zijn naar een meer gespecialiseerde chatbot. Het automatiseringsplatform van Ada speelt in op de informatie, intentie en interesses van een klant met gepersonaliseerde antwoorden, proactieve kortingen en relevante aanbevelingen in meerdere talen.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve chat </li><li>Offline formulieren </li><li>Aanpasbare branding </li><li>Integratiemogelijkheden </li><li>Websitebezoekers volgen </li><li>Auto-vertaling </li><li>Kennisbank-integratie </li><li>Gedeelde inboxtools  </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Core: Neem contact op met Ada </li><li>Advanced: Neem contact op met Ada </li><li>Pro: Neem contact op met Ada </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Niet beschikbaar</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/chat/135408/ada-for-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over Ada voor chat voor Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Acquire" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">4. <a target="_blank" rel="noopener noreferrer" href="https://acquire.io/features/messaging" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Acquire<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Ada" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware44.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://acquire.io/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Acquire is een platform voor digitale klantbetrokkenheid met functies zoals live chatsoftware voor bedrijven, AI-chatbots, beveiligd co-browsen en videobellen. Net als andere chatsoftware helpt Acquire bedrijven om 24 uur per dag ondersteuning te bieden en klantinformatie te verzamelen. Met Acquire kun je ook video- en spraakgesprekken starten, scherm delen en co-browsen vanuit de live chat messenger.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve chat </li><li>Geschreven antwoorden </li><li>Offline formulieren </li><li>Aanpasbare branding </li><li>Integratiemogelijkheden </li><li>Websitebezoekers volgen </li><li>Op vaardigheden gebaseerde routering </li><li>Auto-vertaling </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Selfservice: $ 500 per maand </li><li>Geïntegreerde oplossing: $ 2.000 per maand </li><li>Professionele diensten: Contact opnemen met Acquire <br/>*Abonnementen worden jaarlijks gefactureerd.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Niet beschikbaar</p><h3 id="Genesys" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">5. <a target="_blank" rel="noopener noreferrer" href="https://www.genesys.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Genesys<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Genesys" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware55.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.genesys.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Genesys biedt live supportsoftware met veelgebruikte live chatfuncties die ondersteuningsteams helpen om in contact te komen met websitebezoekers. De live chatwidget is aanpasbaar, dus je kunt de look en feel aanpassen aan je huisstijl. Genesys bevat ook enquêtes om contactgegevens te verzamelen voordat een chat begint of om de klanttevredenheid te peilen nadat de live chatsessie is afgelopen.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve chat </li><li>Geschreven antwoorden </li><li>Aanpasbare branding </li><li>Integratiemogelijkheden </li><li>Websitebezoekers volgen </li><li>Asynchrone gesprekken </li><li>Op vaardigheden gebaseerde routering </li><li>Auto-vertaling </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Genesys Cloud CX 1 (spraak): $ 75 per benoemde gebruiker/maand </li><li>Genesys Cloud CX 2 (digitaal): $ 95 per benoemde gebruiker/maand </li><li>Genesys Cloud CX 2 (digitaal + spraak): $ 115 per benoemde gebruiker/maand </li><li>Genesys Cloud CX 3 (digitaal + WEM): $ 135 per benoemde gebruiker/maand </li><li>Genesys Cloud CX 3 (digitaal + WEM + spraak): $ 155 per benoemde gebruiker/maand <br/>*Abonnementen worden jaarlijks gefactureerd.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">30 dagen</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/78170/genesys-cloud/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over Genesys voor Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Userlike" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">6. <a target="_blank" rel="noopener noreferrer" href="https://www.userlike.com/en/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Userlike<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Userlike" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware66.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.userlike.com/en/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Userlike is een cloudgebaseerde live chatsoftware die teams in staat stelt om berichten naar klanten te sturen via de website van hun bedrijf, Messenger of Telegram. Met de gebruikersvriendelijke functies kun je aangepaste chatknoppen maken en het chatvenster aanpassen aan de huisstijl van je bedrijfswebsite. Je kunt bezoekers ook proactief uitnodigen om te chatten, overschakelen van chats met klanten naar videogesprekken en schermdeling, vooraf geschreven berichten instellen voor veelvoorkomende vragen en situaties en beoordelingen over je service ontvangen.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve chat </li><li>Geschreven antwoorden </li><li>Aanpasbare branding </li><li>Integratiemogelijkheden </li><li>Websitebezoekers volgen </li><li>Op vaardigheden gebaseerde routering </li><li>Auto-vertaling </li><li>Chat-enquêtes </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Gratis: $ 0 per maand (1 agent) </li><li>Team: $ 90 per maand (4 agents) </li><li>Corporate: $ 290 per maand (10 agents) </li><li>Flex: Neem contact op met sales <br/>*Abonnementen worden jaarlijks gefactureerd. </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dagen</p><h3 id="Zoho Desk" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">7. <a target="_blank" rel="noopener noreferrer" href="https://www.zoho.com/desk/live-chat-ticketing-software.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zoho Desk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zoho Desk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware77.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.zoho.com/desk/live-chat-ticketing-software.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Als je een lijst van live chataanbieders bekijkt, staat Zoho Desk er meestal tussen. Met zijn integreerbare chatwidget stelt het live chatplatform bedrijven in staat om te reageren op klanten wanneer ze contact opnemen. Functies zijn onder andere klanttevredenheidsbeoordelingen in het chatvenster, vooraf geschreven antwoorden en chatwidgets in de eigen huisstijl. Voor klantproblemen die meer aandacht nodig hebben, kunnen gebruikers conversaties omzetten in tickets en ze doorsturen naar de afdeling die ze het beste kan behandelen.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve chat </li><li>Geschreven antwoorden </li><li>Offline formulieren </li><li>Integratiemogelijkheden </li><li>Op vaardigheden gebaseerde routering </li><li>Auto-vertaling </li><li>Vooraf geschreven dashboards en realtime tijdsregistratie </li><li>Helpcenter chatwidget </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Standard: $ 14 per gebruiker/maand </li><li>Professional: $ 23 per gebruiker/maand </li><li>Enterprise: $ 40 per gebruiker/maand <br/>*Abonnementen worden jaarlijks gefactureerd.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">15 dagen</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/88627/zoho-crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over Zoho Desk voor Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Birdeye" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">8. <a target="_blank" rel="noopener noreferrer" href="https://birdeye.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Birdeye<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Birdeye" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware88.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://birdeye.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De webchat-oplossing van Birdeye is een alles-in-één software voor klantervaringen en beoordelingen voor bedrijven met meerdere locaties. Elk gesprek begint met een naam en een echt telefoonnummer, zodat je je kunt richten op het helpen van de klant met het verzoek in plaats van te vissen naar contactgegevens. Met webchat kun je klanten sms'en wanneer ze je website verlaten, waarbij de software berichten doorstuurt naar hun mobiele telefoons zodat je ze niet kwijtraakt. Birdeye heeft ook een live chat-app.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve chat </li><li>Geschreven antwoorden </li><li>Offline formulieren </li><li>Aanpasbare branding </li><li>Integratiemogelijkheden </li><li>Websitebezoekers volgen </li><li>Op vaardigheden gebaseerde routering </li><li>Chat-enquêtes </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact opnemen met Birdeye</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Niet beschikbaar</p><h3 id="Drift" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">9. <a target="_blank" rel="noopener noreferrer" href="https://www.drift.com/platform/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Drift<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Drift" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware99.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.drift.com/platform/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De live chatsoftware van Drift leidt potentiële klanten automatisch naar de juiste agent wanneer ze een gesprek starten op je website. Je kunt een spraak- of videochat met de prospect starten vanuit het chatvenster. De live chatsoftware van Drift zal ook de juiste salesmedewerker op de hoogte stellen wanneer een van hun doelaccounts zich op de website bevindt, zodat zij in de chat kunnen springen.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve chat </li><li>Aanpasbare branding </li><li>Integratiemogelijkheden </li><li>Chatroutering </li><li>Websitebezoekers volgen </li><li>Vooraf geschreven dashboards en realtime tijdsregistratie </li><li>Geautomatiseerde feedbacktriggers </li><li>Opgeslagen antwoorden </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Premium: $ 2.500 per maand </li><li>Advanced: Contact opnemen met Drift </li><li>Enterprise: Contact opnemen met Drift <br/>*Abonnementen worden jaarlijks gefactureerd.</li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Niet beschikbaar</p><h3 id="Tidio" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">10. <a target="_blank" rel="noopener noreferrer" href="https://www.tidio.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Tidio" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware110.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.tidio.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tidio is een cloudgebaseerd live chatsysteem dat berichten van live chatwidgets, e-mails en Messenger integreert. Tidio bevat basisfuncties voor live chat, zoals een live chatwidget die zich aanpast aan de schermgrootte van de apparaten van klanten, zodat ze naar je kunnen schrijven op hun mobiel of tablet. Je kunt Tidio ook verbinden met alle websites en platforms via speciale plugins. Je kunt ook terugkerende vragen beantwoorden met sjablonen voor quick-reply.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Proactieve chat </li><li>Geschreven antwoorden </li><li>Aanpasbare branding </li><li>Integratiemogelijkheden </li><li>Websitebezoekers volgen </li><li>Op vaardigheden gebaseerde routering </li><li>Auto-vertaling </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Gratis: $ 0 per maand (50 gesprekken) </li><li>Starter: $ 29 per maand (100 gesprekken) </li><li>Communicator: $ 25 per agentl/maand (onbeperkte gesprekken) </li><li>Chatbots: vanaf $ 29 per maand (50 gesprekken) </li><li>Tidio+: vanaf $ 394 per maand (onbeperkte gesprekken) </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">7 dagen</p><h3 id="Olark" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">11. <a target="_blank" rel="noopener noreferrer" href="https://www.olark.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Olark<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Olark" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware111.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.olark.com/pricing-pro" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Olark biedt eenvoudige chatsoftware voor klantenservice die realtime updates geeft over wie er op je website surft. Je kunt automatiseringsregels voor live chat configureren om het live chatvenster te tonen of te verbergen en automatisch chats te starten op basis van websitegedrag. Je kunt ook aangepaste begroetingen maken op basis van eerdere gesprekken en klanten naar de juiste afdeling leiden.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Automatische berichten </li><li>Live chat-analyses </li><li>Zoekbare transcripties </li><li>Aangepaste chatbox-formulieren </li><li>Proactieve chat </li><li>Op vaardigheden gebaseerde routering </li><li>Auto-vertaling </li><li>Vooraf geschreven dashboards en realtime tijdsregistratie </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Standard: $ 29 per agent/maand </li><li>Pro: Contact opnemen met Olark </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">14 dagen</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/1446/olark-live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over Olark voor Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 id="Thankful" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">12. <a target="_blank" rel="noopener noreferrer" href="https://www.thankful.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Thankful<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Thankful" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware112.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.thankful.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bron afbeelding<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Thankful biedt een unieke chatbotervaring die sterk leunt op AI en automatisering. AI wordt gebruikt om de taal, het sentiment en de intentie van de klant te begrijpen om een gepersonaliseerde ervaring te bieden. De live chatsoftware kan ook worden aangepast aan de berichten van je merk. Thankful is al geïntegreerd met Zendesk en kan integreren met andere chatdiensten op websites om een ervaring op maat te bouwen.</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Functies</h4> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> AI-gedreven chatgesprekken </li><li>Selfservice-opties en geautomatiseerde FAQ's </li><li>Aanpasbare merkberichten </li><li>Proactieve chat </li><li>Bezoekerslijst </li><li>Op vaardigheden gebaseerde routering </li><li>Auto-vertaling </li><li>Vooraf geschreven dashboards en realtime tijdsregistratie </li></ul> <h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Prijzen:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact opnemen met Thankful</p><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Gratis proefperiode:</h4> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Niet beschikbaar</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/242910/thankful/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over Thankful voor Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Features of live chat support software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Kenmerken van software voor live chatsupport</h2><div class="sc-5b6a3bbf-0 eWFVKO"><img alt="Live chat software features" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware113.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Er zijn een paar belangrijke functies die je doorgaans aantreft bij de meeste moderne live chat-webapps. Sommige oplossingen bieden verschillende mogelijkheden of geavanceerde functies, maar de beste softwareoplossingen hebben essentiële zaken gemeen. Dit zijn de vijf functies om op te letten en evalueren.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Proactieve berichten</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="/blog/proactive-messages/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Proactieve berichten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> stellen je agents of verkopers in staat om in realtime een chat te starten via het web, een mobiele app, <a target="_blank" rel="noopener noreferrer" href="/service/voice/text/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SMS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, of messaging-kanalen (zoals <a target="_blank" rel="noopener noreferrer" href="/service/messaging/whatsapp-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WhatsApp for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>). Proactieve berichten helpen je om de betrokkenheid van klanten te vergroten, op te volgen na een aankoop en ze op de hoogte te houden van nieuwe producten en promoties.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Je kunt geautomatiseerde berichten instellen om naar bepaalde klanten te sturen op basis van waar ze zich op je pagina bevinden, welke browser ze gebruiken (web of mobiel) of waar ze zich in hun winkelervaring bevinden. Bovendien kun je kiezen of een bot of een menselijke agent het gesprek oppakt zodra de klant antwoordt. Met proactieve berichten zien bedrijven voordelen, zoals:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Lagere operationele kosten </li><li>Hogere verkoop- en conversiepercentages </li><li>Sterkere klantenloyaliteit en minder klantenverlies  </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Sentimentanalyse</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Om een geweldige <a target="_blank" rel="noopener noreferrer" href="/blog/why-companies-should-invest-in-the-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">klantervaring<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> te kunnen bieden, moet je begrijpen wat een klant wil en hoe hij/zij zich voelt. Door middel van machine learning en natuurlijke taalverwerking moet live chatsoftware in staat zijn om het gesprek te analyseren en het <a target="_blank" rel="noopener noreferrer" href="/blog/customer-sentiment/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">klantsentiment<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> te detecteren. Dit geeft je agents context over hoe ze de interactie het beste kunnen aanpakken.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sentimentanalyse levert ook gegevens op waarmee je kunt begrijpen hoe klanten denken over bepaalde aspecten van je merk. Je kunt waardevolle inzichten verzamelen uit live klantgesprekken en bepalen of hun sentiment positief, negatief of neutraal is wanneer ze praten over producten, diensten of je bedrijf.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Geünificeerde omnichannel-oplossing</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle klantgesprekken en gegevens van alle kanalen moeten beschikbaar zijn op een centrale plek. Een uniforme omnichannel-werkruimte geeft agenten de tools en de klantcontext om een gepersonaliseerde supportervaring te bieden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wanneer een live chatgesprek begint, moeten agents op één plek kunnen blijven zonder tussen apps te hoeven schakelen om informatie te vinden. Met een <a target="_blank" rel="noopener noreferrer" href="/blog/omnichannel-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">omnichannel-oplossing<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> kunnen agents live chatgesprekken over verschillende kanalen beheren en zelfs meerdere live gesprekken tegelijk afhandelen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Bijvoorbeeld, de <a target="_blank" rel="noopener noreferrer" href="/service/agent-workspace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Agent Workspace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> brengt al je gebruikersinteracties in één overzicht samen, zodat agents naadloos kunnen schakelen tussen kanalen en alle context hebben die ze nodig hebben om interacties op schaal te personaliseren.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Geschreven antwoorden</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Een live chatoplossing heeft vooraf geschreven antwoorden nodig die agents in bepaalde situaties kunnen gebruiken. Deze snelkoppelingen helpen agents om vragen sneller en met een consistente boodschap te beantwoorden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Supportagents kunnen vooraf geschreven antwoorden maken voor veelvoorkomende berichten, zoals:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Begroetingen voor nieuwe en terugkerende klanten </li><li>Antwoorden op veelgestelde vragen </li><li>Korting aanbieden </li><li>Links naar artikelen in het helpcenter </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Je kunt ook triggers instellen die proactief een chatgesprek met een terugkerende bezoeker aanknopen, wat ervoor kan zorgen dat meer klanten tijdens het betaalproces ook echt afrekenen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Slimme triggers zijn vooraf bepaalde regels die bepalen wat er moet gebeuren als bepaalde omstandigheden zich voordoen. Je kunt bijvoorbeeld een slimme trigger instellen die ervoor zorgt dat het live chatvenster van je website verschijnt met een vooraf geschreven bericht wanneer een websitebezoeker een bepaalde hoeveelheid tijd doorbrengt op een bepaalde pagina.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Chatbots</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chatbots helpen het aantal terugkerende vragen voor agents te verminderen en zorgen ervoor dat klanten ondersteuning krijgen wanneer ze dat willen, zelfs midden in de nacht als er geen menselijke agents beschikbaar zijn. Bots kunnen snel FAQ's beantwoorden en helpcenterartikelen opzoeken, zodat klanten zonder te wachten de antwoorden krijgen die ze nodig hebben.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chatbots zijn een natuurlijke aanvulling op live chat-website-apps, omdat ze eenvoudige en veelvoorkomende verzoeken zelf kunnen afhandelen, waardoor potentiële tickets worden afgeleid. AI-bots kunnen ook begrijpen wanneer een interactie een menselijk tintje nodig heeft en kunnen de klant en de context naadloos doorgeven aan een agent.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft bijvoorbeeld geavanceerde AI-bots die vooraf zijn getraind om de belangrijkste problemen bij de klantenservice op te lossen. Er is ook een <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838909210" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> bot builder<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> waarmee je eenvoudig je bots kunt aanpassen met een drag-and-drop tool om aangepaste, interactieve gespreksstromen te ontwerpen - geen coderingvaardigheden vereist.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="What are the different types of live chat software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Wat zijn de verschillende soorten live chatsoftware?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Als iemand het over live chatsoftware heeft, denken veel mensen aan webchat. Er zijn echter verschillende soorten live chat en naarmate de technologie zich ontwikkelt, wordt het aantal opties steeds groter. Hier zijn een paar van de meest gebruikte soorten live chat.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Tekst of sms:</strong> Klanten kunnen sms'en naar je <a target="_blank" rel="noopener noreferrer" href="/service/voice/toll-free-numbers/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> gratis nummer <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> voor support via live chat. <br/> </li><li><strong>Social messaging-apps:</strong> Klanten kunnen contact met je opnemen via WhatsApp, Apple Messages for Business of Messenger. <br/> </li><li><strong>Chatwidget:</strong> Klanten kunnen je berichten sturen via een chatvenster dat op je website of mobiele app verschijnt. <br/> </li><li> <br/><strong><a target="_blank" rel="noopener noreferrer" href="/service/ticketing-system/social-media-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Social media<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>:</strong> Klanten kunnen je bedrijf een rechtstreeks bericht (DM) sturen of je bedrijf taggen in een post op hun social mediaprofielen.<br/> </li><li><strong><a target="_blank" rel="noopener noreferrer" href="/service/voice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Spraak<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> of video:</strong> Klanten kunnen in contact komen door middel van live gesprekken via telefoon of video- live chat hoeft niet beperkt te blijven tot tekst. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Koppel elk van deze live chatkanalen aan je omnichannel agent workspace. Hierdoor kun je alle berichten bekijken, volgen en beantwoorden vanaf die ene plek, zodat je naadloos kunt doorgaan met klantgesprekken.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Benefits of live chat software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Voordelen van het gebruik van live chatsoftware</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Laten we eens verder ingaan op de voordelen van live chatsoftware. Sommige bedrijven vinden bepaalde voordelen waardevoller dan andere. Onze lijst bevat een aantal voordelen waar bedrijven op letten als ze in live chat investeren.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 hhFmhj" color="kale"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0M6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV"> Meer efficiëntie en kostenbesparingen bevorderen</h3> <br/>Live chat helpt supportteams meer te doen met minder. In tegenstelling tot telefonische ondersteuning kunnen agents chats via meerdere kanalen gelijktijdig afhandelen, wat meer efficiëntie en kostenbesparingen betekent. Na het implementeren van live chat in de online winkel, zag <a target="_blank" rel="noopener noreferrer" href="/customer/spartan-race/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Spartan Race<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> een verbetering in de efficiëntie van 23% - plus een stijging van 27 procent in de verkoop.</div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0M6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Je klanttevredenheid en -loyaliteit verbeteren</h3> <br/>Met live chatsoftware kun je snel contact opnemen met prospects en klanten. Met de juiste live chatoplossing kunnen gebruikers:</div></li></ul> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Zichzelf bedienen met relevante inhoud uit de kennisbank, geleverd door een chatbot </li><li>Vragen om verbinding met een live agent </li><li>Een bericht achterlaten voor interne of externe support </li><li>Gesprekken voortzetten waar ze waren gebleven </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ook kunnen bedrijven 24/7 support aanbieden, omdat chatbots en <a target="_blank" rel="noopener noreferrer" href="/service/help-center/customer-self-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">selfserviceopties<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> altijd beschikbaar zijn. Het resultaat is een hogere klanttevredenheid (CSAT) en een supportteam dat effectiever dan ooit kan opschalen.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 hhFmhj" color="kale"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0M6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV"> De verkoop booten en het aantal winkelwagens dat wordt achtergelaten verminderen</h3> <br/>Proactieve betrokkenheid via live chat vermindert het verlaten van een online winkelwagen en verhoogt de verkoop. Uit ons CX Trends Report blijkt dat het helpen van een klant met proactieve, conversationele support kan helpen om een probleem onmiddellijk op te lossen - waardoor de <a target="_blank" rel="noopener noreferrer" href="/blog/buyer-journey/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">reis van de koper<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> wordt verbeterd en hij/zij wordt aangemoedigd om een aankoop te doen.<br/>Als een klant bijvoorbeeld een probleem heeft met de online winkelwagen van het bedrijf, kan het aanbieden van support terwijl ze op de pagina zijn het probleem dat de verkoop tegenhoudt elimineren.<br/>De statistieken in ons CX Trends Report laten zien hoe live chat de lifetime value van je klanten kan verhogen. Maar dit geldt niet alleen voor je klanten: live chat kan ook je agents waardevoller maken. Hier zijn een paar manieren waarop live chat je agents kan helpen.</div></li></ul> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Chatbots en selfservice-opties filteren gemakkelijke, vaak voorkomende vragen. </li><li> Automatisering handelt vervelende logistiek af, zoals het taggen en routeren van supporttickets. </li><li>Chaatanalyses leveren relevante inzichten op. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Door eenvoudige vragen te filteren, zorgen chatbots ervoor dat live agents zich kunnen richten op het bieden van gepersonaliseerde support. In ons CX Trends Report is 77 procent van de bedrijven het erover eens dat personalisatie het klantenbehoud verhoogt en de acquisitiekosten verlaagt. Na de implementatie van live chatsupport zag <a target="_blank" rel="noopener noreferrer" href="/customer/smiles/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Smiles<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> een boost in de verkoop en steeg het aantal contracten van 100 naar 1.000 per maand.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="How to choose the right live chat support software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Hoe je de juiste software voor live chatsupport kiest</h2><div class="sc-5b6a3bbf-0 eWFVKO"><img alt="Live chat software considerations" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware114.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De beste live chat-website-software voor je bedrijf hangt af van je bedrijfsmodel, gewenste functies, klantenbestand en meer. Maar er zijn gemeenschappelijke factoren waarmee rekening moet worden gehouden bij het selecteren van de beste live chatdiensten.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Integratie met je support-ecosysteem</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Om het meeste uit je live chatsoftware te halen, moet het integreren met je huidige support-ecosysteem, krachtig genoeg zijn om complexe bedrijfsbehoeften aan te kunnen en tools bieden die je teams klaarstomen voor succes. De software moet ook goed samengaan met de mensen, processen en tools waarmee je agents al werken.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Live chatintegratie biedt agents een eenduidig beeld van de klant, compleet met klantgegevens, interactiegeschiedenis en context van verschillende kanalen. Dit voorkomt <a target="_blank" rel="noopener noreferrer" href="/blog/customer-pain-points/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">pijnpunten voor de klant<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, zoals het herhalen van informatie terwijl je wordt doorverbonden tussen verschillende afdelingen en zorgt ervoor dat iedereen (inclusief chatbots) de context heeft die nodig is om een consistente, gepersonaliseerde ervaring te creëren.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Gebruiksgemak en snelle implementatie</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De beste chatsoftware is intuïtief. Wanneer het maanden duurt om software te implementeren en deze niet goed integreert met bestaande systemen, kan dit extra kosten en tijd met zich meebrengen om agents op te leiden. Software die snel is ingesteld en direct werkt, zorgt ervoor dat je team uitstekende service kan blijven bieden zonder iets te missen.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Schaalbaarheid en totale eigendomskosten</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De ideale live chatsoftware is flexibel genoeg om mee te groeien met je groeiende bedrijf. Op voorwaarde dat je live chatsoftware wordt ingezet binnen een flexibele, gecentraliseerde werkruimte, zouden live chat-websitetools ook het volgende moeten zijn:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Schaalbaar:</strong> Meerdere interacties stellen agents in staat om meerdere klanten of werknemers tegelijk te bedienen. <br/> </li><li><strong>Snel:</strong> Geautomatiseerde workflows en selfservice-opties helpen gebruikers om eenvoudige problemen snel op te lossen. <br/> </li><li><strong>Persoonlijk:</strong>Chatten met supportagents voelt meer aan als gesprekken die klanten hebben met familie en vrienden. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Live chat platform FAQ"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Live chatplatform FAQ</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hier zijn enkele veelgestelde vragen die bedrijven stellen bij het kiezen van live chatsoftware.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:0" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Waarom heeft mijn bedrijf een live chat-app nodig?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:0" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Bedrijven zullen het vooral gebruiken om prospects, klanten en werknemers onmiddellijke één-op-één support te bieden zonder hun browseflow te onderbreken.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Met de kracht van live chat kan je bedrijf:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Verhoog de verkoop door klanten proactief te betrekken bij je website. </li><li>Meer gebruikers helpen in minder tijd en de tevredenheid verhogen. </li><li>Anticiperen op de behoeften van gebruikers en hulp bieden zodra ze die nodig hebben. </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Veel bedrijven die live chatsoftware gebruiken, willen ook hun digitale dienstenaanbod uitbreiden en verbeteren. Deze bedrijven verkiezen vaak <a target="_blank" rel="noopener noreferrer" href="/blog/live-chat-vs-phone-support/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> live chat boven de telefoon<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, omdat:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> Het efficiënter en kosteneffectiever is. </li><li>Het schaalbaar is. </li><li>Het makkelijker is om chattranscripts te analyseren. </li><li>Teams 24/7 ondersteuning kunnen bieden met behulp van een AI-gedreven chatbot. </li></ul> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:1" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Is klantenservicechat hetzelfde als live websitechat?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:1" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Klantenservicechat (of chat voor klantenservice) omvat live chat op websites en chatbots. Beide soorten live chat kunnen effectief zijn voor verschillende soorten situaties.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chatbots kunnen reageren op vragen van klanten met behulp van gespreksondersteuning, door selfservicebronnen of antwoorden op veelgestelde vragen aan te bieden. Live chat-websitesoftware kan helpen om de communicatie te stroomlijnen wanneer de situatie een menselijk tintje vereist.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:2" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Kan live chat worden toegevoegd aan bestaande klantenservicekanalen?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:2" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Je kunt live chat toevoegen aan bestaande klantenservicekanalen, waaronder social media-kanalen, een mobiele app of een kennisbank. Je kunt chatapps voor websites ook integreren met automatiseringen die klanten proactief helpen wanneer ze de meeste hulp nodig hebben.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:3" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Hoe kan live chat het conversiepercentage van bedrijven verhogen?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:3" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Live chat is een geweldige manier om relaties op te bouwen met potentiële en bestaande klanten. Een snel antwoord op hun vragen geeft hen het vertrouwen om accounts te kopen of upgraden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Volgens ons CX Trends Report is de kans kleiner dat klanten hun online winkelwagen achterlaten als je proactief ondersteuning biedt via chat. Een snelle en handige optie om contact op te nemen wekt vertrouwen, ook als klanten daar eigenlijk nog geen behoefte aan hadden.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:4" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Praat je bij live chat met een echt persoon?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:4" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:4" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Bij live chatplatforms is er meestal sprake van één-op-één communicatie met een echt persoon. Bedrijven kunnen een chatbot gebruiken voordat ze klanten met een agent verbinden, maar als een service verkocht wordt als zijnde een 'live chat', dan moet je met een mens kunnen spreken.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:5" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Welke bedrijven zouden moeten investeren in live web chatsoftware?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:5" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:5" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Live chat is een must-have voor kleine bedrijven, grotere ondernemingen, e-commercewinkels of elk ander bedrijf dat dagelijks klanten bedient. Van het informeren van potentiële klanten over je producten tot het helpen van je huidige gebruikers bij het oplossen van problemen, live chat is een onmisbaar onderdeel van de moderne klantenservice.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Investeren in live chatsoftware is zinvol voor bedrijven die hun klanten directe ondersteuning willen bieden op een handigere (en kosteneffectievere) manier dan via de telefoon. Het kan ook een uitstekend hulpmiddel zijn voor het genereren van leads. Een moderne manier om in contact te komen met klanten en de verkoop te stimuleren; een live chatoplossing geïntegreerd met je helpdesksoftware stelt je in staat om realtime support te bieden, waardoor je bedrijf een concurrentievoordeel heeft.</p></div></section></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Klaar om te chatten over een gratis proefversie?</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Try live chat software for free"></span></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Klanten die betrokken zijn bij live chats zijn eerder geneigd om meer te kopen en meer uit te geven. Zendesk live chatsoftware maakt het makkelijk voor klanten en agents om relaties op te bouwen door middel van uitgebreide conversaties. Probeer onze live chatsoftware gratis uit en begin met het contact leggen met je klanten.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gratis proefperiode</a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Gerelateerde live chatgidsen</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Bekijk onze live chatgidsen die kunnen helpen bij het beantwoorden van eventuele overgebleven vragen. </p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT sc-e2fe0354-2 cTaaEo"><a href="/service/messaging/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Gesprekservaringen</span></a><a href="/service/messaging/whatsapp-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">WhatsApp voor bedrijven</span></a><a href="/service/messaging/chatbot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Gids voor AI-chatbots </span></a><a href="/service/ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk AI</span></a><a href="/service/messaging/best-free-live-chat-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Gratis live chatsoftware</span></a><a href="/service/messaging/facebook-messenger-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Facebook Messenger voor bedrijven</span></a><a href="/service/messaging/twitter-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Twitter voor bedrijven</span></a><a href="/service/messaging/wordpress-chatbot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">WordPress Chatbot</span></a><a href="/service/messaging/wordpress-live-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">WordPress Live Chat</span></a><a href="/service/messaging/shopify-live-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Shopify Live Chat</span></a><a href="/service/messaging/apple-messages-for-business/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Apple Messages for Business</span></a><a href="/service/messaging/facebook-chatbot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Facebook chatbot</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 fBeCcS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Bekijk Zendesk live chat in actie</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Demo bekijken</a></div></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="22" height="16" viewBox="0 0 22 16" fill="currentColor" theme="[object Object]" class="LinkCollectionstyle__ZendeskIcon-sc-96x2q7-1 hfrOhb"><path d="M0 16h9.753V4.226zM9.753 0A4.876 4.876 0 1 1 0 0zm1.607 16a4.876 4.876 0 1 1 9.753 0zm0-4.226V0h9.753z"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 LinkCollectionstyle__LinkCollectionContentWrapper-sc-96x2q7-0 bEEqbX jZifzR" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Koplopers in klantenservice</h4></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Onze producten</h2><ul><li><a href="/service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk voor klantenservice</span></a></li><li><a href="/employee-service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk voor serviceverlening aan medewerkers</span></a></li><li><a href="/platform/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Sunshine-platform</span></a></li><li><a href="/marketplace/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Marketplace</span></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Productupdates</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Belangrijkste functies</h2><ul><li><a href="/service/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketsysteem</span></a></li><li><a href="/service/messaging/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span 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type="application/json">{"props":{"pageProps":{"_sentryTraceData":"06bdf0ab9c094700be5ad677293df5d2-9141a853bca81b85-0","_sentryBaggage":"sentry-environment=production,sentry-release=kBZIN1FKT758za9ncE2Dh,sentry-public_key=da50b2d2de4b407e94dc71c34d3bf27e,sentry-trace_id=06bdf0ab9c094700be5ad677293df5d2,sentry-transaction=%2Fservice%2Fmessaging%2F%5Bslug%5D,sentry-sampled=false","meta":{"alternates":{"de":"https://www.zendesk.de/service/messaging/live-chat-software/","es":"https://www.zendesk.es/service/messaging/live-chat-software/","fr":"https://www.zendesk.fr/service/messaging/live-chat-software/","hk":"https://www.zendesk.hk/service/messaging/live-chat-software/","it":"https://www.zendesk.com/it/service/messaging/live-chat-software/","kr":"https://www.zendesk.kr/service/messaging/live-chat-software/","mx":"https://www.zendesk.com.mx/service/messaging/live-chat-software/","nl":"https://www.zendesk.nl/service/messaging/live-chat-software/","th":"https://www.zendesk.com/th/service/messaging/live-chat-software/","tw":"https://www.zendesk.tw/service/messaging/live-chat-software/","sg":"https://www.zendesk.com/sg/service/messaging/live-chat-software/","au":"https://www.zendesk.com/au/service/messaging/live-chat-software/","in":"https://www.zendesk.com/in/service/messaging/live-chat-software/","dk":"https://www.zendesk.com/dk/service/messaging/live-chat-software/","se":"https://www.zendesk.com/se/service/messaging/live-chat-software/","us":"https://www.zendesk.com/service/messaging/live-chat-software/","jp":"https://www.zendesk.co.jp/service/messaging/live-chat-software/","br":"https://www.zendesk.com.br/service/messaging/live-chat-software/","gb":"https://www.zendesk.co.uk/service/messaging/live-chat-software/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","tier-bg-hero-color":"6","tier-breadcrumb-text":"Live chatsoftware","tier-center-cta-text":"Gratis proefperiode","tier-center-cta-url":"/register/","tier-center-screen-body":"\u003cspan id=\"Try live chat software for free\"\u003e\u003c/span\u003e\r\n\r\nKlanten die betrokken zijn bij live chats zijn eerder geneigd om meer te kopen en meer uit te geven. Zendesk live chatsoftware maakt het makkelijk voor klanten en agents om relaties op te bouwen door middel van uitgebreide conversaties. Probeer onze live chatsoftware gratis uit en begin met het contact leggen met je klanten.","tier-center-screen-checkbox":"1","tier-center-screen-headline":"Klaar om te chatten over een gratis proefversie?","tier-copy":[{"tier-copy-headline":"Wat is live chatsoftware?","tier-copy-body":"Live chatsoftware is technologie waarmee een gesprek met een klant of werknemer in realtime kan plaatsvinden op de website, mobiele app of sociale kanalen van een bedrijf, zoals Messenger, WhatsApp en Slack. Moderne live chatsoftware maakt gebruik van AI en bots om supportteams in staat te stellen op te schalen en tegelijkertijd de kosten te verlagen.\r\n\r\nDe beste live chat-platforms integreren met chatbots, automatiseringsplatforms, \u003ca href=\"https://www.zendesk.com/sell/crm/\" rel=\"noopener\" target=\"_blank\"\u003eklantrelatiebeheersystemen (CRM)\u003c/a\u003e, \u003ca href=\"https://www.zendesk.com/service/analytics/\" rel=\"noopener\" target=\"_blank\"\u003erapportage en analyses\u003c/a\u003e, messaging-apps, \u003ca href=\"/service/help-center/knowledge-base-software/\" rel=\"noopener\" target=\"_blank\"\u003ekennisbanken\u003c/a\u003e, \u003ca href=\"/service/help-desk-software/\" rel=\"noopener\" target=\"_blank\"\u003ehelpdesksoftware\u003c/a\u003e, en meer via API's (application programming interfaces) en native integraties of integraties van derden. Met deze integraties kunnen live chatapps:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eDe oplossing bij het eerste contact verbeteren\u003c/strong\u003e en \u003cstrong\u003eoperationele kosten verlagen\u003c/strong\u003e door chatbots in te zetten om terugkerende klantverzoeken af te handelen, zodat meer gecompliceerde problemen door live agents kunnen worden afgehandeld.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003eBedrijven in staat stellen \u003cstrong\u003esnellere, meer gepersonaliseerde diensten \u003c/strong\u003e te verlenen door relevante gegevens uit verschillende systemen te halen en workflows te triggeren die chatbots en live agents kunnen gebruiken.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eRapportages opmaken\u003c/strong\u003e tussen bedrijven en prospects, klanten of werknemers door verbinding te maken via de messagingkanalen van voorkeur van de eindgebruiker, zoals \u003ca href=\"/service/messaging/whatsapp-business/\" rel=\"noopener\" target=\"_blank\"\u003eWhatsApp Business\u003c/a\u003e, \u003ca href=\"/service/messaging/twitter-business/\" rel=\"noopener\" target=\"_blank\"\u003eTwitter for Business\u003c/a\u003e, \u003ca href=\"/service/messaging/facebook-messenger-business/\" rel=\"noopener\" target=\"_blank\"\u003eMessenger\u003c/a\u003e, of \u003ca href=\"/service/messaging/apple-messages-for-business/\" rel=\"noopener\" target=\"_blank\"\u003eApple Messages for Business\u003c/a\u003e.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"Live chat software comparison chart\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Vergelijkingstabel live chatsoftware","tier-copy-body":"Laten we eens kijken naar de beste live chatsoftware om te zien welke het beste bij jouw bedrijf past. In onze vergelijkingstabel worden de opties onderverdeeld op basis van de vanafprijs, de duur van de gratis proefperiode en de belangrijkste functies.\r\n\r\n\u003cdiv style=\"overflow-x: auto\"\u003e\r\n\u003ctable style=\"table-layout: auto\"\u003e\r\n\r\n \u003cthead\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eSoftware\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eVanafprijse\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eGratis proefabonnement\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003e\u003cstrong\u003eFuncties\u003c/strong\u003e\u003c/center\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003c/thead\u003e\r\n\r\n \u003ctbody\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nZendesk\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 55 per agent/maand (jaarlijks gefactureerd)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 dagen\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI en intelligente reacties\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSentimentidentificatie\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nLiveChat\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 20 per agent/maand (jaarlijks gefactureerd)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 dagen\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI en intelligente reacties\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nAda\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContact Ada\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNiet beschikbaar\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI en intelligente reacties\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nAcquire\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 500 per maand (jaarlijks gefactureerd)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNiet beschikbaar\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI en intelligente reacties\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nGenesys\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 75 per benoemde gebruiker/maand (jaarlijks gefactureerd)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n30 dagen\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI en intelligente reacties\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSentimentidentificatie\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nUserlike\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 0 per maand (1 agent)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 dagen\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nZoho Desk\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 14 per gebruiker/maand (jaarlijks gefactureerd)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n15 dagen\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI en intelligente reacties\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nBirdeye\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContact opnemen met Birdeye\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNiet beschikbaar\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nDrift\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 2.500 per maand (jaarlijks gefactureerd)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNiet beschikbaar\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nTidio\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 0 per maand (50 gesprekken)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n7 dagen\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI en intelligente reacties\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSentimentidentificatie\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nOlark\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$ 29 per agent/maand\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n14 dagen\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI en intelligente reacties\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSentimentidentificatie\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nThankful\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContact opnemen met Thankful\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nNiet beschikbaar\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI en intelligente reacties\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSentimentidentificatie\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/td\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"The 12 best live chat software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"De 12 beste live chatsoftware","tier-copy-body":"Uit ons Customer Experience (CX) Trends Report blijkt dat 71 procent van de klanten een natuurlijke gesprekservaring verwacht, dus het is belangrijk om de juiste live chatsoftware te kiezen voor je bedrijf. Ons softwareoverzicht geeft een overzicht van de top 12 live chatsoftware, platformfuncties, prijsniveaus en gratis proefversies (indien beschikbaar).\r\n\r\n\u003cdiv class=\"grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Zendesk\"\u003eZendesk\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#LiveChat\"\u003eLiveChat\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Ada\"\u003eAda\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Acquire\"\u003eAcquire\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Genesys\"\u003eGenesys\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Userlike\"\u003eUserlike\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Zoho Desk\"\u003eZoho Desk\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Birdeye\"\u003eBirdeye\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Drift\"\u003eDrift\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Tidio\"\u003eTidio\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Olark\"\u003eOlark\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Thankful\"\u003eThankful\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003ch3 id=\"Zendesk\"\u003e1. \u003ca href=\"https://www.zendesk.com/service/messaging/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zendesk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware11.jpg\" width=100% height=100% /\u003e\r\n\r\nZendesk live chatsoftware zorgt ervoor dat gesprekken tussen agents en klanten naadloos, goed geïnformeerd en efficiënt verlopen. Hierdoor kunnen agents meer klanten helpen en zelfs meerdere gesprekken tegelijk voeren. Onze live chatoplossing met veel functies is \u003cstrong\u003esnel op te zetten, eenvoudig te gebruiken en schaalt naadloos\u003c/strong\u003e mee op met bedrijven van elke grootte. \r\n\r\nOnze chatwebwidget is zeer aanpasbaar, zodat je de locatie van het chatvenster kunt kiezen en de look en feel kunt aanpassen aan je huisstijl. Je kunt aangepaste pre-chatformulieren maken en toevoegen om informatie te verzamelen vóór de chat, zodat agents de interactie kunnen personaliseren en aan het einde automatisch een feedbackformulier kunnen versturen. \r\n\r\nMet onze snelkoppelingsfunctie kun je antwoordsjablonen op veelvoorkomende zinnen maken die agents snel in de chat kunnen invoegen. Dit zorgt voor een consistente stem en snellere reacties. \r\n\r\nHet tabblad Bezoekers biedt realtime bezoekersinformatie en -activiteit in één oogopslag, zoals hun naam, tijd online, huidige pagina, aantal bezoeken en context over de huidige chat. Hierdoor kunnen agents een chat starten en proactieve ondersteuning bieden als ze merken dat een klant zich al een tijdje op een pagina bevindt. Je kunt dit proces ook automatiseren met triggers. \r\n\r\n\u003cstrong\u003eLive chat\u003c/strong\u003e sluit perfect aan op ons \u003ca href=\"https://www.zendesk.com/service/messaging/\" rel=\"noopener\" target=\"_blank\"\u003emessaging-platform\u003c/a\u003e, zodat agents proactieve klantsupport en diepgaandere gesprekservaringen kunnen bieden die moeiteloos en natuurlijk verlopen. \r\n\r\nLive chat verbetert realtime interacties, waardoor agents gepersonaliseerde, realtime hulp kunnen bieden met onmiddellijke oplossingen. Met \u003cstrong\u003emessaging\u003c/strong\u003e kunnen agents en klanten asynchroon met elkaar communiceren. Dat betekent dat klanten een gesprek op het ene kanaal kunnen pauzeren en het op een ander kanaal op een beter moment kunnen oppakken.\r\n\r\nZendesk verbindt al je bedrijfssystemen - van betalingsverwerkers tot bots van derden - in één omnichannel-oplossing. Om geavanceerde mogelijkheden te ontketenen, kun je ook upgraden met \u003ca href=\"/platform/conversations/\" rel=\"noopener\" target=\"_blank\"\u003eSunshine Conversations\u003c/a\u003e: het volgende niveau, interactieve messaging-integratie. Sunshine Conversations biedt functies zoals aangepaste AI-chatbots, uitgaande meldingen voor proactieve klantbetrokkenheid en groepsberichten om de juiste mensen met elkaar in contact te brengen.\r\n\r\n\u003ch4\u003eFuncties:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRapporten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeünificeerde omnichannel-oplossing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat tags\u003c/li\u003e\r\n\r\n\t\u003cli\u003eInactiviteitsberichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMeldingen\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOverdracht van kanalen\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/messaging/chatbot/\" rel=\"noopener\" target=\"_blank\"\u003eChatbots\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/routing-and-intelligence/\" rel=\"noopener\" target=\"_blank\"\u003eIntelligente routering\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSuite Team: $ 55 per agent/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Growth: $ 89 per agent/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Professional : $ 115 per agent/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Enterprise: $ 169 per agent/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Enterprise Plus: Neem contact op met ons salesteam\r\n*Abonnementen worden jaarlijks gefactureerd.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e\r\n14 dagen\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003ca href=\"/register/#step-1\" rel=\"noopener\" target=\"_blank\"\u003eStart je gratis proefperiode\u003c/a\u003e\u003c/li\u003e\r\n \r\n\t\u003cli\u003e\u003ca href=\"/pricing/\" rel=\"noopener\" target=\"_blank\"\u003eBekijk prijzen\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/demo/?demoStep=personal#1\" rel=\"noopener\" target=\"_blank\"\u003eVraag een demo aan\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://www.zendesk.com/service/\" rel=\"noopener\" target=\"_blank\"\u003eVolg een productrondleiding\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/blog/total-economic-impact-of-zendesk/\" rel=\"noopener\" target=\"_blank\"\u003eEvalueer de ROI van Zendesk\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3 id=\"LiveChat\"\u003e2. \u003ca href=\"https://www.livechat.com/\" rel=\"noopener\" target=\"_blank\"\u003eLiveChat\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"LiveChat\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware22.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.livechat.com/\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nLiveChat is cloudgebaseerde klantenservicesoftware met live ondersteuning, een ticketsysteem en analyses. LiveChat bevat een live chat-app met functies zoals meldingen, inactieve chatberichten, chat tags, chatarchieven en bestandsdeling. Dankzij de integratieopties kunnen tickets rechtstreeks vanuit een chat worden aangemaakt met platforms zoals Zendesk. Hiermee kunnen bedrijven de betrokkenheid van klanten monitoren, kwaliteitscontroles uitvoeren en toezicht houden op agents.\r\n\r\n\u003ch4\u003eFuncties:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOffline formulieren\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat tags\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAanpasbare branding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegratiemogelijkheden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatroutering\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWebsitebezoekers volgen\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAuto-vertaling\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStarter: $ 20 per agent/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTeam: $ 41 per agent/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: $ 59 per agent/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: Contact opnemen met LiveChat\r\n*Abonnementen worden jaarlijks gefactureerd.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e \r\n14 dagen \r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/2120/livechat/\" rel=\"noopener\" target=\"_blank\"\u003eMeer informatie over LiveChat voor Zendesk\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Ada\"\u003e3. \u003ca href=\"https://www.ada.cx/\" rel=\"noopener\" target=\"_blank\"\u003eAda\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Ada\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware33.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.ada.cx/\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAda stelt bedrijven in staat om geautomatiseerde live chat aan te bieden met een AI-chatbot die verder gaat dan veelgestelde vragen. Hoewel een chatbot die veelgestelde vragen beantwoordt een snelle en kosteneffectieve manier is om live chat te automatiseren, biedt Ada een oplossing voor bedrijven die op zoek zijn naar een meer gespecialiseerde chatbot. Het automatiseringsplatform van Ada speelt in op de informatie, intentie en interesses van een klant met gepersonaliseerde antwoorden, proactieve kortingen en relevante aanbevelingen in meerdere talen.\r\n\r\n\u003ch4\u003eFuncties:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOffline formulieren\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAanpasbare branding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegratiemogelijkheden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWebsitebezoekers volgen\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAuto-vertaling\u003c/li\u003e\r\n\r\n\t\u003cli\u003eKennisbank-integratie\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGedeelde inboxtools \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eCore: Neem contact op met Ada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAdvanced: Neem contact op met Ada\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: Neem contact op met Ada\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e \r\nNiet beschikbaar\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/chat/135408/ada-for-chat/\" rel=\"noopener\" target=\"_blank\"\u003eMeer informatie over Ada voor chat voor Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Acquire\"\u003e4. \u003ca href=\"https://acquire.io/features/messaging\" rel=\"noopener\" target=\"_blank\"\u003eAcquire\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Ada\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware44.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://acquire.io/\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAcquire is een platform voor digitale klantbetrokkenheid met functies zoals live chatsoftware voor bedrijven, AI-chatbots, beveiligd co-browsen en videobellen. Net als andere chatsoftware helpt Acquire bedrijven om 24 uur per dag ondersteuning te bieden en klantinformatie te verzamelen. Met Acquire kun je ook video- en spraakgesprekken starten, scherm delen en co-browsen vanuit de live chat messenger.\r\n\r\n\u003ch4\u003eFuncties:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOffline formulieren\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAanpasbare branding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegratiemogelijkheden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWebsitebezoekers volgen\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOp vaardigheden gebaseerde routering\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAuto-vertaling\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSelfservice: $ 500 per maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeïntegreerde oplossing: $ 2.000 per maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProfessionele diensten: Contact opnemen met Acquire\r\n*Abonnementen worden jaarlijks gefactureerd.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e \r\nNiet beschikbaar\r\n\r\n\u003ch3 id=\"Genesys\"\u003e5. \u003ca href=\"https://www.genesys.com/\" rel=\"noopener\" target=\"_blank\"\u003eGenesys\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Genesys\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware55.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.genesys.com/\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nGenesys biedt live supportsoftware met veelgebruikte live chatfuncties die ondersteuningsteams helpen om in contact te komen met websitebezoekers. De live chatwidget is aanpasbaar, dus je kunt de look en feel aanpassen aan je huisstijl. Genesys bevat ook enquêtes om contactgegevens te verzamelen voordat een chat begint of om de klanttevredenheid te peilen nadat de live chatsessie is afgelopen.\r\n\r\n\u003ch4\u003eFuncties:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAanpasbare branding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegratiemogelijkheden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWebsitebezoekers volgen\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAsynchrone gesprekken\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOp vaardigheden gebaseerde routering\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAuto-vertaling\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eGenesys Cloud CX 1 (spraak): $ 75 per benoemde gebruiker/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 2 (digitaal): $ 95 per benoemde gebruiker/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 2 (digitaal + spraak): $ 115 per benoemde gebruiker/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 3 (digitaal + WEM): $ 135 per benoemde gebruiker/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGenesys Cloud CX 3 (digitaal + WEM + spraak): $ 155 per benoemde gebruiker/maand\r\n*Abonnementen worden jaarlijks gefactureerd.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e \r\n30 dagen \r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/78170/genesys-cloud/\" rel=\"noopener\" target=\"_blank\"\u003eMeer informatie over Genesys voor Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Userlike\"\u003e6. \u003ca href=\"https://www.userlike.com/en/\" rel=\"noopener\" target=\"_blank\"\u003eUserlike\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Userlike\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware66.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.userlike.com/en/\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nUserlike is een cloudgebaseerde live chatsoftware die teams in staat stelt om berichten naar klanten te sturen via de website van hun bedrijf, Messenger of Telegram. Met de gebruikersvriendelijke functies kun je aangepaste chatknoppen maken en het chatvenster aanpassen aan de huisstijl van je bedrijfswebsite. Je kunt bezoekers ook proactief uitnodigen om te chatten, overschakelen van chats met klanten naar videogesprekken en schermdeling, vooraf geschreven berichten instellen voor veelvoorkomende vragen en situaties en beoordelingen over je service ontvangen.\r\n\r\n\u003ch4\u003eFuncties:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAanpasbare branding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegratiemogelijkheden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWebsitebezoekers volgen\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOp vaardigheden gebaseerde routering\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAuto-vertaling\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat-enquêtes\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eGratis: $ 0 per maand (1 agent)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTeam: $ 90 per maand (4 agents)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCorporate: $ 290 per maand (10 agents)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFlex: Neem contact op met sales\r\n*Abonnementen worden jaarlijks gefactureerd. \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e \r\n14 dagen\r\n\r\n\u003ch3 id=\"Zoho Desk\"\u003e7. \u003ca href=\"https://www.zoho.com/desk/live-chat-ticketing-software.html\" rel=\"noopener\" target=\"_blank\"\u003eZoho Desk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zoho Desk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware77.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.zoho.com/desk/live-chat-ticketing-software.html\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAls je een lijst van live chataanbieders bekijkt, staat Zoho Desk er meestal tussen. Met zijn integreerbare chatwidget stelt het live chatplatform bedrijven in staat om te reageren op klanten wanneer ze contact opnemen. Functies zijn onder andere klanttevredenheidsbeoordelingen in het chatvenster, vooraf geschreven antwoorden en chatwidgets in de eigen huisstijl. Voor klantproblemen die meer aandacht nodig hebben, kunnen gebruikers conversaties omzetten in tickets en ze doorsturen naar de afdeling die ze het beste kan behandelen.\r\n\r\n\u003ch4\u003eFuncties:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOffline formulieren\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegratiemogelijkheden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOp vaardigheden gebaseerde routering\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAuto-vertaling\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVooraf geschreven dashboards en realtime tijdsregistratie\u003c/li\u003e\r\n\r\n\t\u003cli\u003eHelpcenter chatwidget\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStandard: $ 14 per gebruiker/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProfessional: $ 23 per gebruiker/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: $ 40 per gebruiker/maand\r\n*Abonnementen worden jaarlijks gefactureerd.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e \r\n15 dagen\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/88627/zoho-crm/\" rel=\"noopener\" target=\"_blank\"\u003eMeer informatie over Zoho Desk voor Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Birdeye\"\u003e8. \u003ca href=\"https://birdeye.com/\" rel=\"noopener\" target=\"_blank\"\u003eBirdeye\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Birdeye\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware88.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://birdeye.com/\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nDe webchat-oplossing van Birdeye is een alles-in-één software voor klantervaringen en beoordelingen voor bedrijven met meerdere locaties. Elk gesprek begint met een naam en een echt telefoonnummer, zodat je je kunt richten op het helpen van de klant met het verzoek in plaats van te vissen naar contactgegevens. Met webchat kun je klanten sms'en wanneer ze je website verlaten, waarbij de software berichten doorstuurt naar hun mobiele telefoons zodat je ze niet kwijtraakt. Birdeye heeft ook een live chat-app.\r\n\r\n\u003ch4\u003eFuncties\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOffline formulieren\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAanpasbare branding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegratiemogelijkheden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWebsitebezoekers volgen\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOp vaardigheden gebaseerde routering\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat-enquêtes\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e\r\nContact opnemen met Birdeye\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e \r\nNiet beschikbaar\r\n\r\n\u003ch3 id=\"Drift\"\u003e9. \u003ca href=\"https://www.drift.com/platform/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eDrift\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Drift\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware99.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.drift.com/platform/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nDe live chatsoftware van Drift leidt potentiële klanten automatisch naar de juiste agent wanneer ze een gesprek starten op je website. Je kunt een spraak- of videochat met de prospect starten vanuit het chatvenster. De live chatsoftware van Drift zal ook de juiste salesmedewerker op de hoogte stellen wanneer een van hun doelaccounts zich op de website bevindt, zodat zij in de chat kunnen springen.\r\n\r\n\u003ch4\u003eFuncties:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAanpasbare branding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegratiemogelijkheden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatroutering\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWebsitebezoekers volgen\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVooraf geschreven dashboards en realtime tijdsregistratie\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeautomatiseerde feedbacktriggers\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOpgeslagen antwoorden\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003ePremium: $ 2.500 per maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAdvanced: Contact opnemen met Drift\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: Contact opnemen met Drift\r\n*Abonnementen worden jaarlijks gefactureerd.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e \r\nNiet beschikbaar\r\n\r\n\u003ch3 id=\"Tidio\"\u003e10. \u003ca href=\"https://www.tidio.com/\" rel=\"noopener\" target=\"_blank\"\u003eTidio\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Tidio\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware110.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.tidio.com/\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nTidio is een cloudgebaseerd live chatsysteem dat berichten van live chatwidgets, e-mails en Messenger integreert. Tidio bevat basisfuncties voor live chat, zoals een live chatwidget die zich aanpast aan de schermgrootte van de apparaten van klanten, zodat ze naar je kunnen schrijven op hun mobiel of tablet. Je kunt Tidio ook verbinden met alle websites en platforms via speciale plugins. Je kunt ook terugkerende vragen beantwoorden met sjablonen voor quick-reply.\r\n\r\n\u003ch4\u003eFuncties:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactieve chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGeschreven antwoorden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAanpasbare branding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegratiemogelijkheden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWebsitebezoekers volgen\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOp vaardigheden gebaseerde routering\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAuto-vertaling\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eGratis: $ 0 per maand (50 gesprekken)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eStarter: $ 29 per maand (100 gesprekken)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCommunicator: $ 25 per agentl/maand (onbeperkte gesprekken)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots: vanaf $ 29 per maand (50 gesprekken)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTidio+: vanaf $ 394 per maand (onbeperkte gesprekken)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e \r\n7 dagen\r\n\r\n\u003ch3 id=\"Olark\"\u003e11. \u003ca href=\"https://www.olark.com/\" rel=\"noopener\" target=\"_blank\"\u003eOlark\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Olark\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware111.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.olark.com/pricing-pro\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nOlark biedt eenvoudige chatsoftware voor klantenservice die realtime updates geeft over wie er op je website surft. Je kunt automatiseringsregels voor live chat configureren om het live chatvenster te tonen of te verbergen en automatisch chats te starten op basis van websitegedrag. Je kunt ook aangepaste begroetingen maken op basis van eerdere gesprekken en klanten naar de juiste afdeling leiden.\r\n\r\n\u003ch4\u003eFuncties\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAutomatische berichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eLive chat-analyses\u003c/li\u003e\r\n\r\n\t\u003cli\u003eZoekbare transcripties\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAangepaste chatbox-formulieren\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOp vaardigheden gebaseerde routering\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAuto-vertaling\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVooraf geschreven dashboards en realtime tijdsregistratie\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStandard: $ 29 per agent/maand\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: Contact opnemen met Olark\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e\r\n14 dagen\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1446/olark-live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eMeer informatie over Olark voor Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3 id=\"Thankful\"\u003e12. \u003ca href=\"https://www.thankful.ai/\" rel=\"noopener\" target=\"_blank\"\u003eThankful\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Thankful\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware112.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.thankful.ai/\" rel=\"noopener\" target=\"_blank\"\u003eBron afbeelding\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nThankful biedt een unieke chatbotervaring die sterk leunt op AI en automatisering. AI wordt gebruikt om de taal, het sentiment en de intentie van de klant te begrijpen om een gepersonaliseerde ervaring te bieden. De live chatsoftware kan ook worden aangepast aan de berichten van je merk. Thankful is al geïntegreerd met Zendesk en kan integreren met andere chatdiensten op websites om een ervaring op maat te bouwen.\r\n\r\n\u003ch4\u003eFuncties\u003c/h4\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI-gedreven chatgesprekken\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSelfservice-opties en geautomatiseerde FAQ's\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAanpasbare merkberichten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProactieve chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBezoekerslijst\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOp vaardigheden gebaseerde routering\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAuto-vertaling\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVooraf geschreven dashboards en realtime tijdsregistratie\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch4\u003ePrijzen:\u003c/h4\u003e \r\nContact opnemen met Thankful\r\n\r\n\u003ch4\u003eGratis proefperiode:\u003c/h4\u003e \r\nNiet beschikbaar\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/242910/thankful/\" rel=\"noopener\" target=\"_blank\"\u003eMeer informatie over Thankful voor Zendesk.\u003c/a\u003e\r\n\r\n\u003cspan id=\"Features of live chat support software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Kenmerken van software voor live chatsupport","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Live chat software features\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware113.jpg\" width=100% height=100% /\u003e\r\n\r\nEr zijn een paar belangrijke functies die je doorgaans aantreft bij de meeste moderne live chat-webapps. Sommige oplossingen bieden verschillende mogelijkheden of geavanceerde functies, maar de beste softwareoplossingen hebben essentiële zaken gemeen. Dit zijn de vijf functies om op te letten en evalueren.\r\n\r\n\u003ch3\u003eProactieve berichten\u003c/h3\u003e\r\n\r\n\u003ca href=\"/blog/proactive-messages/\" rel=\"noopener\" target=\"_blank\"\u003eProactieve berichten\u003c/a\u003e stellen je agents of verkopers in staat om in realtime een chat te starten via het web, een mobiele app, \u003ca href=\"/service/voice/text/\" rel=\"noopener\" target=\"_blank\"\u003eSMS\u003c/a\u003e, of messaging-kanalen (zoals \u003ca href=\"/service/messaging/whatsapp-business/\" rel=\"noopener\" target=\"_blank\"\u003eWhatsApp for Business\u003c/a\u003e). Proactieve berichten helpen je om de betrokkenheid van klanten te vergroten, op te volgen na een aankoop en ze op de hoogte te houden van nieuwe producten en promoties. \r\n\r\nJe kunt geautomatiseerde berichten instellen om naar bepaalde klanten te sturen op basis van waar ze zich op je pagina bevinden, welke browser ze gebruiken (web of mobiel) of waar ze zich in hun winkelervaring bevinden. Bovendien kun je kiezen of een bot of een menselijke agent het gesprek oppakt zodra de klant antwoordt. Met proactieve berichten zien bedrijven voordelen, zoals: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eLagere operationele kosten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eHogere verkoop- en conversiepercentages\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSterkere klantenloyaliteit en minder klantenverlies \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003eSentimentanalyse\u003c/h3\u003e\r\n\r\nOm een geweldige \u003ca href=\"/blog/why-companies-should-invest-in-the-customer-experience/\" rel=\"noopener\" target=\"_blank\"\u003eklantervaring\u003c/a\u003e te kunnen bieden, moet je begrijpen wat een klant wil en hoe hij/zij zich voelt. Door middel van machine learning en natuurlijke taalverwerking moet live chatsoftware in staat zijn om het gesprek te analyseren en het \u003ca href=\"/blog/customer-sentiment/\" rel=\"noopener\" target=\"_blank\"\u003eklantsentiment\u003c/a\u003e te detecteren. Dit geeft je agents context over hoe ze de interactie het beste kunnen aanpakken. \r\n\r\nSentimentanalyse levert ook gegevens op waarmee je kunt begrijpen hoe klanten denken over bepaalde aspecten van je merk. Je kunt waardevolle inzichten verzamelen uit live klantgesprekken en bepalen of hun sentiment positief, negatief of neutraal is wanneer ze praten over producten, diensten of je bedrijf. \r\n\r\n\u003ch3\u003eGeünificeerde omnichannel-oplossing\u003c/h3\u003e\r\n\r\nAlle klantgesprekken en gegevens van alle kanalen moeten beschikbaar zijn op een centrale plek. Een uniforme omnichannel-werkruimte geeft agenten de tools en de klantcontext om een gepersonaliseerde supportervaring te bieden. \r\n\r\nWanneer een live chatgesprek begint, moeten agents op één plek kunnen blijven zonder tussen apps te hoeven schakelen om informatie te vinden. Met een \u003ca href=\"/blog/omnichannel-experience/\" rel=\"noopener\" target=\"_blank\"\u003eomnichannel-oplossing\u003c/a\u003e kunnen agents live chatgesprekken over verschillende kanalen beheren en zelfs meerdere live gesprekken tegelijk afhandelen. \r\n\r\nBijvoorbeeld, de \u003ca href=\"/service/agent-workspace/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Agent Workspace\u003c/a\u003e brengt al je gebruikersinteracties in één overzicht samen, zodat agents naadloos kunnen schakelen tussen kanalen en alle context hebben die ze nodig hebben om interacties op schaal te personaliseren.\r\n\r\n\u003ch3\u003eGeschreven antwoorden\u003c/h3\u003e\r\n\r\nEen live chatoplossing heeft vooraf geschreven antwoorden nodig die agents in bepaalde situaties kunnen gebruiken. Deze snelkoppelingen helpen agents om vragen sneller en met een consistente boodschap te beantwoorden.\r\n\r\nSupportagents kunnen vooraf geschreven antwoorden maken voor veelvoorkomende berichten, zoals:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eBegroetingen voor nieuwe en terugkerende klanten\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAntwoorden op veelgestelde vragen\u003c/li\u003e\r\n\r\n\t\u003cli\u003eKorting aanbieden\u003c/li\u003e\r\n\r\n\t\u003cli\u003eLinks naar artikelen in het helpcenter\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nJe kunt ook triggers instellen die proactief een chatgesprek met een terugkerende bezoeker aanknopen, wat ervoor kan zorgen dat meer klanten tijdens het betaalproces ook echt afrekenen.\r\n\r\nSlimme triggers zijn vooraf bepaalde regels die bepalen wat er moet gebeuren als bepaalde omstandigheden zich voordoen. Je kunt bijvoorbeeld een slimme trigger instellen die ervoor zorgt dat het live chatvenster van je website verschijnt met een vooraf geschreven bericht wanneer een websitebezoeker een bepaalde hoeveelheid tijd doorbrengt op een bepaalde pagina.\r\n\r\n\u003ch3\u003eChatbots\u003c/h3\u003e\r\n\r\nChatbots helpen het aantal terugkerende vragen voor agents te verminderen en zorgen ervoor dat klanten ondersteuning krijgen wanneer ze dat willen, zelfs midden in de nacht als er geen menselijke agents beschikbaar zijn. Bots kunnen snel FAQ's beantwoorden en helpcenterartikelen opzoeken, zodat klanten zonder te wachten de antwoorden krijgen die ze nodig hebben. \r\n\r\nChatbots zijn een natuurlijke aanvulling op live chat-website-apps, omdat ze eenvoudige en veelvoorkomende verzoeken zelf kunnen afhandelen, waardoor potentiële tickets worden afgeleid. AI-bots kunnen ook begrijpen wanneer een interactie een menselijk tintje nodig heeft en kunnen de klant en de context naadloos doorgeven aan een agent. \r\n\r\nZendesk heeft bijvoorbeeld geavanceerde AI-bots die vooraf zijn getraind om de belangrijkste problemen bij de klantenservice op te lossen. Er is ook een \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838909210\" rel=\"noopener\" target=\"_blank\"\u003e bot builder\u003c/a\u003e waarmee je eenvoudig je bots kunt aanpassen met een drag-and-drop tool om aangepaste, interactieve gespreksstromen te ontwerpen - geen coderingvaardigheden vereist.\r\n\r\n\u003cspan id=\"What are the different types of live chat software?\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Wat zijn de verschillende soorten live chatsoftware?","tier-copy-body":"Als iemand het over live chatsoftware heeft, denken veel mensen aan webchat. Er zijn echter verschillende soorten live chat en naarmate de technologie zich ontwikkelt, wordt het aantal opties steeds groter. Hier zijn een paar van de meest gebruikte soorten live chat.\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eTekst of sms:\u003c/strong\u003e Klanten kunnen sms'en naar je \u003ca href=\"/service/voice/toll-free-numbers/\" rel=\"noopener\" target=\"_blank\"\u003e gratis nummer \u003c/a\u003e voor support via live chat.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eSocial messaging-apps:\u003c/strong\u003e Klanten kunnen contact met je opnemen via WhatsApp, Apple Messages for Business of Messenger.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eChatwidget:\u003c/strong\u003e Klanten kunnen je berichten sturen via een chatvenster dat op je website of mobiele app verschijnt.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\r\n\u003cstrong\u003e\u003ca href=\"/service/ticketing-system/social-media-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003eSocial media\u003c/a\u003e:\u003c/strong\u003e Klanten kunnen je bedrijf een rechtstreeks bericht (DM) sturen of je bedrijf taggen in een post op hun social mediaprofielen.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003e\u003ca href=\"/service/voice/\" rel=\"noopener\" target=\"_blank\"\u003eSpraak\u003c/a\u003e of video:\u003c/strong\u003e Klanten kunnen in contact komen door middel van live gesprekken via telefoon of video- live chat hoeft niet beperkt te blijven tot tekst.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nKoppel elk van deze live chatkanalen aan je omnichannel agent workspace. Hierdoor kun je alle berichten bekijken, volgen en beantwoorden vanaf die ene plek, zodat je naadloos kunt doorgaan met klantgesprekken. \r\n\r\n\u003cspan id=\"Benefits of live chat software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Voordelen van het gebruik van live chatsoftware","tier-copy-body":"Laten we eens verder ingaan op de voordelen van live chatsoftware. Sommige bedrijven vinden bepaalde voordelen waardevoller dan andere. Onze lijst bevat een aantal voordelen waar bedrijven op letten als ze in live chat investeren.\r\n\r\n\u003cul class=\"list-check-circle-fill\"\u003e\r\n\r\n\u003ch3\u003e\u003cli\u003eMeer efficiëntie en kostenbesparingen bevorderen\u003c/li\u003e\u003c/h3\u003e\r\n\r\nLive chat helpt supportteams meer te doen met minder. In tegenstelling tot telefonische ondersteuning kunnen agents chats via meerdere kanalen gelijktijdig afhandelen, wat meer efficiëntie en kostenbesparingen betekent. Na het implementeren van live chat in de online winkel, zag \u003ca href=\"/customer/spartan-race/\" rel=\"noopener\" target=\"_blank\"\u003eSpartan Race\u003c/a\u003e een verbetering in de efficiëntie van 23% - plus een stijging van 27 procent in de verkoop.\r\n\r\n\u003ch3\u003e\u003cli\u003eJe klanttevredenheid en -loyaliteit verbeteren\u003c/li\u003e\u003c/h3\u003e\r\n\r\nMet live chatsoftware kun je snel contact opnemen met prospects en klanten. Met de juiste live chatoplossing kunnen gebruikers:\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eZichzelf bedienen met relevante inhoud uit de kennisbank, geleverd door een chatbot\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVragen om verbinding met een live agent\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEen bericht achterlaten voor interne of externe support\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGesprekken voortzetten waar ze waren gebleven\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nOok kunnen bedrijven 24/7 support aanbieden, omdat chatbots en \u003ca href=\"/service/help-center/customer-self-service/\" rel=\"noopener\" target=\"_blank\"\u003eselfserviceopties\u003c/a\u003e altijd beschikbaar zijn. Het resultaat is een hogere klanttevredenheid (CSAT) en een supportteam dat effectiever dan ooit kan opschalen.\r\n\r\n\u003cul class=\"list-check-circle-fill\"\u003e\r\n\r\n\u003ch3\u003e\u003cli\u003eDe verkoop booten en het aantal winkelwagens dat wordt achtergelaten verminderen\u003c/li\u003e\u003c/h3\u003e\r\n\r\nProactieve betrokkenheid via live chat vermindert het verlaten van een online winkelwagen en verhoogt de verkoop. Uit ons CX Trends Report blijkt dat het helpen van een klant met proactieve, conversationele support kan helpen om een probleem onmiddellijk op te lossen - waardoor de \u003ca href=\"/blog/buyer-journey/\" rel=\"noopener\" target=\"_blank\"\u003ereis van de koper\u003c/a\u003e wordt verbeterd en hij/zij wordt aangemoedigd om een aankoop te doen. \r\n\r\nAls een klant bijvoorbeeld een probleem heeft met de online winkelwagen van het bedrijf, kan het aanbieden van support terwijl ze op de pagina zijn het probleem dat de verkoop tegenhoudt elimineren.\r\n\r\nDe statistieken in ons CX Trends Report laten zien hoe live chat de lifetime value van je klanten kan verhogen. Maar dit geldt niet alleen voor je klanten: live chat kan ook je agents waardevoller maken. Hier zijn een paar manieren waarop live chat je agents kan helpen.\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eChatbots en selfservice-opties filteren gemakkelijke, vaak voorkomende vragen.\u003c/li\u003e\r\n\r\n\t\u003cli\u003e Automatisering handelt vervelende logistiek af, zoals het taggen en routeren van supporttickets.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChaatanalyses leveren relevante inzichten op.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nDoor eenvoudige vragen te filteren, zorgen chatbots ervoor dat live agents zich kunnen richten op het bieden van gepersonaliseerde support. In ons CX Trends Report is 77 procent van de bedrijven het erover eens dat personalisatie het klantenbehoud verhoogt en de acquisitiekosten verlaagt. Na de implementatie van live chatsupport zag \u003ca href=\"/customer/smiles/\" rel=\"noopener\" target=\"_blank\"\u003eSmiles\u003c/a\u003e een boost in de verkoop en steeg het aantal contracten van 100 naar 1.000 per maand.\r\n\r\n\u003cspan id=\"How to choose the right live chat support software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Hoe je de juiste software voor live chatsupport kiest","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Live chat software considerations\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/livechatsoftware114.png\" width=100% height=100% /\u003e\r\n\r\nDe beste live chat-website-software voor je bedrijf hangt af van je bedrijfsmodel, gewenste functies, klantenbestand en meer. Maar er zijn gemeenschappelijke factoren waarmee rekening moet worden gehouden bij het selecteren van de beste live chatdiensten.\r\n\r\n\u003ch3\u003eIntegratie met je support-ecosysteem\u003c/h3\u003e\r\n\r\nOm het meeste uit je live chatsoftware te halen, moet het integreren met je huidige support-ecosysteem, krachtig genoeg zijn om complexe bedrijfsbehoeften aan te kunnen en tools bieden die je teams klaarstomen voor succes. De software moet ook goed samengaan met de mensen, processen en tools waarmee je agents al werken.\r\n\r\nLive chatintegratie biedt agents een eenduidig beeld van de klant, compleet met klantgegevens, interactiegeschiedenis en context van verschillende kanalen. Dit voorkomt \u003ca href=\"/blog/customer-pain-points/\" rel=\"noopener\" target=\"_blank\"\u003epijnpunten voor de klant\u003c/a\u003e, zoals het herhalen van informatie terwijl je wordt doorverbonden tussen verschillende afdelingen en zorgt ervoor dat iedereen (inclusief chatbots) de context heeft die nodig is om een consistente, gepersonaliseerde ervaring te creëren.\r\n\r\n\u003ch3\u003eGebruiksgemak en snelle implementatie\u003c/h3\u003e\r\n\r\nDe beste chatsoftware is intuïtief. Wanneer het maanden duurt om software te implementeren en deze niet goed integreert met bestaande systemen, kan dit extra kosten en tijd met zich meebrengen om agents op te leiden. Software die snel is ingesteld en direct werkt, zorgt ervoor dat je team uitstekende service kan blijven bieden zonder iets te missen.\r\n\r\n\u003ch3\u003eSchaalbaarheid en totale eigendomskosten\u003c/h3\u003e\r\n\r\nDe ideale live chatsoftware is flexibel genoeg om mee te groeien met je groeiende bedrijf. Op voorwaarde dat je live chatsoftware wordt ingezet binnen een flexibele, gecentraliseerde werkruimte, zouden live chat-websitetools ook het volgende moeten zijn:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eSchaalbaar:\u003c/strong\u003e Meerdere interacties stellen agents in staat om meerdere klanten of werknemers tegelijk te bedienen.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eSnel:\u003c/strong\u003e Geautomatiseerde workflows en selfservice-opties helpen gebruikers om eenvoudige problemen snel op te lossen.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003ePersoonlijk:\u003c/strong\u003eChatten met supportagents voelt meer aan als gesprekken die klanten hebben met familie en vrienden.\u003c/li\u003e \r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"Live chat platform FAQ\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Live chatplatform FAQ","tier-copy-body":"Hier zijn enkele veelgestelde vragen die bedrijven stellen bij het kiezen van live chatsoftware. \r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eWaarom heeft mijn bedrijf een live chat-app nodig?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nBedrijven zullen het vooral gebruiken om prospects, klanten en werknemers onmiddellijke één-op-één support te bieden zonder hun browseflow te onderbreken.\r\n\r\nMet de kracht van live chat kan je bedrijf:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eVerhoog de verkoop door klanten proactief te betrekken bij je website.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMeer gebruikers helpen in minder tijd en de tevredenheid verhogen.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAnticiperen op de behoeften van gebruikers en hulp bieden zodra ze die nodig hebben.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nVeel bedrijven die live chatsoftware gebruiken, willen ook hun digitale dienstenaanbod uitbreiden en verbeteren. Deze bedrijven verkiezen vaak \u003ca href=\"/blog/live-chat-vs-phone-support/\" rel=\"noopener\" target=\"_blank\"\u003e live chat boven de telefoon\u003c/a\u003e, omdat:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eHet efficiënter en kosteneffectiever is.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eHet schaalbaar is.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eHet makkelijker is om chattranscripts te analyseren.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTeams 24/7 ondersteuning kunnen bieden met behulp van een AI-gedreven chatbot.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eIs klantenservicechat hetzelfde als live websitechat?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nKlantenservicechat (of chat voor klantenservice) omvat live chat op websites en chatbots. Beide soorten live chat kunnen effectief zijn voor verschillende soorten situaties. \r\n\r\nChatbots kunnen reageren op vragen van klanten met behulp van gespreksondersteuning, door selfservicebronnen of antwoorden op veelgestelde vragen aan te bieden. Live chat-websitesoftware kan helpen om de communicatie te stroomlijnen wanneer de situatie een menselijk tintje vereist. \r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eKan live chat worden toegevoegd aan bestaande klantenservicekanalen?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nJe kunt live chat toevoegen aan bestaande klantenservicekanalen, waaronder social media-kanalen, een mobiele app of een kennisbank. Je kunt chatapps voor websites ook integreren met automatiseringen die klanten proactief helpen wanneer ze de meeste hulp nodig hebben.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eHoe kan live chat het conversiepercentage van bedrijven verhogen?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nLive chat is een geweldige manier om relaties op te bouwen met potentiële en bestaande klanten. Een snel antwoord op hun vragen geeft hen het vertrouwen om accounts te kopen of upgraden. \r\n\r\nVolgens ons CX Trends Report is de kans kleiner dat klanten hun online winkelwagen achterlaten als je proactief ondersteuning biedt via chat. Een snelle en handige optie om contact op te nemen wekt vertrouwen, ook als klanten daar eigenlijk nog geen behoefte aan hadden.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003ePraat je bij live chat met een echt persoon?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nBij live chatplatforms is er meestal sprake van één-op-één communicatie met een echt persoon. Bedrijven kunnen een chatbot gebruiken voordat ze klanten met een agent verbinden, maar als een service verkocht wordt als zijnde een 'live chat', dan moet je met een mens kunnen spreken.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eWelke bedrijven zouden moeten investeren in live web chatsoftware?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nLive chat is een must-have voor kleine bedrijven, grotere ondernemingen, e-commercewinkels of elk ander bedrijf dat dagelijks klanten bedient. Van het informeren van potentiële klanten over je producten tot het helpen van je huidige gebruikers bij het oplossen van problemen, live chat is een onmisbaar onderdeel van de moderne klantenservice.\r\n\r\nInvesteren in live chatsoftware is zinvol voor bedrijven die hun klanten directe ondersteuning willen bieden op een handigere (en kosteneffectievere) manier dan via de telefoon. Het kan ook een uitstekend hulpmiddel zijn voor het genereren van leads. Een moderne manier om in contact te komen met klanten en de verkoop te stimuleren; een live chatoplossing geïntegreerd met je helpdesksoftware stelt je in staat om realtime support te bieden, waardoor je bedrijf een concurrentievoordeel heeft.\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","tier-copy-image":"","tier-video-id":""}],"tier-cta-1-text":"Gratis proefperiode","tier-cta-1-url":"/register/","tier-cta-2-text":"Demo bekijken","tier-cta-2-url":"/register/","tier-cta-checkbox":"1","tier-cta-headline":"Bekijk Zendesk live chat in actie","tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"tier-hero-ctas":[{"tier-hero-cta-text":"Demo bekijken","tier-hero-cta-url":"/demo/?demoStep=personal#1"}],"tier-hero-description":"Klanten hebben onbeperkte, wereldwijd reikende winkelmogelijkheden binnen handbereik. Met meer opties komen hogere verwachtingen van de klant. Uit het \u003ca href=\"https://cxtrends.zendesk.com/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Customer Experience Trends Report 2023\u003c/a\u003e blijkt dat 72 procent van de klanten directe service verwacht. \r\n\r\nBovendien blijven de communicatievoorkeuren van klanten veranderen, waardoor het voor bedrijven cruciaal is om zich aan te passen en klanten te ontmoeten waar ze zijn. Met live chatsoftware kunnen bedrijven \u003ca href=\"/blog/customer-expectations-meet-rising-demands/\" rel=\"noopener\" target=\"_blank\"\u003ede verwachtingen van de klant overtreffen\u003c/a\u003e door een geweldige end-to-end klantervaring te bieden.\r\n\r\nInhoudsopgave\r\n\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#What is live chat software?\"\u003eWat is live chatsoftware?\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Live chat software comparison chart\"\u003eVergelijkingstabel live chatsoftware\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#The 12 best live chat software\"\u003eDe 12 beste live chatsoftware\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Features of live chat support software\"\u003eFuncties van software voor live chatsupport\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#What are the different types of live chat software?\"\u003eWat zijn de verschillende soorten live chatsoftware?\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Benefits of live chat software\"\u003eVoordelen van live chatsoftware\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#How to choose the right live chat support software\"\u003eHoe je de juiste software voor live chatsupport kiest\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Live chat platform FAQ\"\u003eLive chatplatform FAQ\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Try live chat software for free\"\u003eProbeer live chatsoftware gratis uit\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003ciframe width=\"560\" height=\"315\" src=\"https://www.youtube.com/embed/wTqEIKO3mRo\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen\u003e\u003c/iframe\u003e\r\n\r\n\u003cspan id=\"What is live chat software?\"\u003e\u003c/span\u003e","tier-hero-headline":"Live chatsoftware","tier-hero-image":"https://web-assets.zendesk.com/images/p-capabilities/messaging/hero-2x.jpg","tier-hero-subheading":"Lever snelle, persoonlijke en veilige support via de favoriete kanalen van je klanten met de beste live chatsoftware.","tier-parent-url":"/service/messaging/","tier-resource-checkbox":"1","tier-resource-description":"Bekijk onze live chatgidsen die kunnen helpen bij het beantwoorden van eventuele overgebleven vragen. ","tier-resource-headline":"Gerelateerde live chatgidsen","tier-resource-links":"\u003ca href=\"/service/messaging/\"\u003eGesprekservaringen\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/whatsapp-business/\"\u003eWhatsApp voor bedrijven\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/chatbot/\"\u003eGids voor AI-chatbots \u003c/a\u003e\r\n\u003ca href=\"/service/ai/\"\u003eZendesk AI\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/best-free-live-chat-software/\"\u003eGratis live chatsoftware\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/facebook-messenger-business/\"\u003eFacebook Messenger voor bedrijven\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/twitter-business/\"\u003eTwitter voor bedrijven\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/wordpress-chatbot/\"\u003eWordPress Chatbot\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/wordpress-live-chat/\"\u003eWordPress Live Chat\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/shopify-live-chat/\"\u003eShopify Live Chat\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/apple-messages-for-business/\"\u003eApple Messages for Business\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/facebook-chatbot/\"\u003eFacebook chatbot\u003c/a\u003e","tier-subheading":"Een gids voor de 12 beste live chatsoftware van 2024","_edit_lock":"1713814894:5395","_edit_last":"5395","_tms_delivery":"2023-09-28 17:42:06","_wp_old_slug":"live-chat","last_modified_by":"wenniaoqu","canonical":"https://www.zendesk.nl/service/messaging/live-chat-software/","seoTitle":"12 beste live chatsoftware van 2024","seoDescription":"Live chat helpt je bij het bieden van gepersonaliseerde ervaringen en directe support via de website, mobiele app en sociale kanalen. 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