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alt="English (US)" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">English (US)</div></div></a></li><li class="block"><a href="/de/products/customer-service/conversational-analytics/"><div class="flex items-center gap-3 w-full"><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAABgAgMAAADnSZEKAAAACVBMVEXdAAAAAAD/zgCNyoGDAAAAKUlEQVRIx+3KIQEAAAgDMEpSkpQUQOC/6VU/lSiKYlgE4DZPoiiKYXEBPif7Pajsl/wAAAAASUVORK5CYII=" alt="Deutsch" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">Deutsch</div></div></a></li><li class="block"><a href="/fr/products/customer-service/conversational-analytics/"><div class="flex items-center gap-3 w-full"><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAABrBAMAAAACzpRpAAAAElBMVEXtKTkAI5X///+ptNv5t70BI5W/Z5beAAAARElEQVRo3u3MMREAMAgEMCz06gAltYB/M1XwG2MiIDUnuR29yoRCoVAoFAqFQqFQKBQKhUKhUCgUCoVCoVAoFAqFS+EHAeBnyskcu00AAAAASUVORK5CYII=" alt="Français" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">Français</div></div></a></li><li class="block"><a href="/es/products/customer-service/conversational-analytics/"><div class="flex items-center gap-3 w-full"><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAABrCAMAAADHPnloAAACdlBMVEXGCh2pExfExMStFRjVORf/wwD+wwDUOBX/xADGCx76vwDMzMymExaeEhX9wgDJycm5owCrExf4vQCwfgSiNA61Vgu5ZwS8cAO1Pw7NpAG5YAjThQSvr6/luCanGxZjeHaIeADiuC+mjACxOw6oWQqqqqq+u7zruRijNg/ZuU+jbALBwcG7nhy+nwGwmRS1nQTutgDUqwDGhiSQFBWuNxCcZwKYEhP0vAWiTUqvLRKxRhGylwDlsgTbkQP1vADnngHMZ5OdMgvdrQCwfxi2TAucWgF/aADGuIjAm6uplCq5pADCpQC5mHHFoALRs1OlYgGpgwSgIRKmewKlQDupKBFWcXaQiiPWqRzSsER3g3frpQCkSQevIhKIUQS9uKvPeQW6lgCYPQKmPAquegKhdwGhUgWaIRCTLwu6pKmXQB7jbKK6iJ2/sYt/gl/1swCygY+cKg8hP4OVUQjYrCzEWgqdbwGhKie9fAKvjwKwkZGINg2mSiGERAWoPRqBhRY5Zm2LcQCJiE5YdXvwvBnOkx7NpRSakRybhgDwsADEoiG/dgLCjQ6qoZjGpTxIX4KkVwG2cUTcryPBsXG6ZB2nMylehSvIqbivnz2tgn2vWim5r69dZWScTkS2cIvHkqttbDi5l5oeWJtGMGHnrAqlezrYmAfEaQZ/cwSJYgC4kCGkhYXZpgumlhd0DQyneRGbeRe+cSO+SA+lYziwnhuvZ2/ltRmsolrZeaR8eh+WLCamiU6odXM2QG8FWrUrZH7huECoaF6lWQptMQSjaB1rHwagnnVygkBilIiTfwBleU5JjH3QcQh3m5I2iXV9HTIyMmlIbVexkm6r6T07AAAACHRSTlP+/////////kgsYtwAAAU0SURBVHja7drnU9tIFABwJF0UnSzLwSC5QGywzwZswDg2PmywMI7hzCVgeieU0CEQCL0mIb0nkEB6L5Pee3K99//oVji5yU3u03241c3sG49H896X3+zqrXY1ioj4UNIREYGACIiACIiACIiACIiACIiACIiACIiAEgYu/0DSsTxiGSXpWIaACPj/BJISB6bZaYkDNUopA0lyy7e7SVKqwNnD2zct/FB1uDKJlhyQjl+5KSnZ7rc33mz0+wt2V96In2UlBJzdrbHb87Moik157Acz3Jjv16QU0pIBKpMLSFZYyPIOqkuOHLz3U03BfpZUGqpIqQATRtMa7qnv5zJEZPpCM0HI70yoB7MLklmpAGdHWyMJotjCELpmWw4GrnQEwZRUSQZI7q/FMOZge9FU7agjc6o21FQbyegsn0mnSdKiLKHhUFPO/ESxpfi+PKcpVFyUqxEktMz0Hoz+qqk1N9eSHhoK5ea2Nk208pJYZuia9b1LqwnZ2NJSdHT6QdGQ4cHR6aKhkhtLdVapIWECWePAQPpg+HK9zbYzHYTF0mJINsSEk1dqhzgvzBFU5eXl7QEQmqb91778+tYth0vuamsfaEkDGZAPXd2cFwMRSNttUTY7S3mNarXaaHQ6nYnPe3p6PglHAqXU2KJS7CxEYEpmZmYKTcVgBEFs3Aj+sbUyEIrH62Q4nkAJNlDXQARSGoPBoKFEoG5j/bU2HQDi3R3n+nzPg90ASDWCehbEKSbj163bt3IJWJw3Xp/XBoDm02dOnO4KnjkmAqtA/WOYTRKvUMSGgeM7N2/eWY+BKTb7fF1d3R0KEZgkw2MlApyMA7EEPBf0+Xx4EJcGELeaKgUlAOYceBp3sl1skr5u85muY0Ez/kgQ9lvNJpjAmrnjOo/TwzSLwLPfHwDAP2QKHH/i6wrK8Al3mZNzHr+yCxqwAdMayzi3hwELTLs4xeNy17OMc+Y+X/cTXIYPu8s8AY/HzWXDAg4y3JjVdFio0WJM3NWT5+PqHRf6L7j6+oIdp4/J8FW7hEL8xAuPsQEWMLtsCleY5rygSbDJybMnJx2/zbyauZAhk1kfWmV4AttwSIab5M1KaPeg9y4ATgXYBgYTQ+56/fT89MtSKy6G+ZHSeFyBm7TZULu4IwNTs7dbnpV0DqSPu87/PnO233EqQ4xT25Q63cMTULtYebcUwzy91OoV8hXRH0VFt/W/nn71so3fo+JVKmYVlT0fyWTE0NCA2XWRTOl1sFC/ASa2/to/0++Idqvq1FoRSBUuzmOYsRcScJlXN9eBx74DXOFwuVyJfIALjKi1IjBJZr0eYHbBGsGask3hR91b4Kfyks4yzsnzHFenCgPxWG8itC4mY94Dru8M8Frt0TsjHP8WeBlqF78PdGvd2tvad0YQ7mbBajX9DRjVqVVxvFa918gzlykyCYe7WaA0qampYEe91/bXCJ7CVBzBq+tUah3YSheAuh/moSllzZo14EySVvIWaNmnU/Fungio3KUgL9YL4J1JyPyKHak7KpJJaq8jDHQsrn3BcCMj/B5i+CLFVlTcFOvQgPSG8vJqffkG8KjYVpTzRVTO6FjPoZ7FYcaJMaUXKUrQl+ury/VbSFhA5Yat+mr9VhFIpa26dGnM/PMv1T9+Zx77/NA2ce0T9GIdIpBNFirzK7PevKhkhfjCwiPfHCmsWim8yeQL2/OzsrZL4O1W+JYEP5Zm/ykvDeB/HAiIgPCBkv/qA33Yg4AIiIAIiIAIiIAIiIAIiIAIiIAIiID/GvgnBz471177JLIAAAAASUVORK5CYII=" alt="Español" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">Español</div></div></a></li><li class="block"><a href="/ar/products/customer-service/conversational-analytics/"><div class="flex items-center gap-3 w-full"><img src="data:image/png;base64,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" alt="العربية" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">العربية</div></div></a></li><li class="block"><a href="/jp/products/customer-service/conversational-analytics/"><div class="flex items-center gap-3 w-full"><img src="data:image/png;base64,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" alt="日本語" width="18" height="10"/><div class="text-desktop/subhead-xs uppercase hover:text-primaryOceanBlue">日本語</div></div></a></li></ul><span style="position:absolute;top:0;transform-origin:center 0;transform:rotate(180deg);visibility:hidden"><svg class="h-4 w-[22px] block absolute fill-white bg-white dark:bg-primarySpaceGrey dark:fill-primarySpaceGrey transform rotate-[225deg] -translate-x-1/2 left-3/4 top-[-10px] shadow-tooltip" style="display:block" width="10" height="5" viewBox="0 0 30 10" preserveAspectRatio="none"><polygon points="0,0 30,0 15,10"></polygon></svg></span></div></div></div></div></div></div><div class="w-full flex gap-6 desktop-lg:gap-10"><div class="self-center"><a href="/de/"><div class="flex"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 64 52" class="inline pe-1 desktop-lg:pe-3 desktop-sm:h-6 desktop-lg:h-7 shrink-0 transition-transform duration-400"><path fill="#FAA21B" d="M4.605 8.975c.2-3.025 2.694-5.646 5.988-5.444.898.1 1.996.1 3.693 1.411C21.67 11.495 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class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 47 34" class="h-5 flex-none me-3"><g clip-path="url(#service_svg__a)"><path d="M23.512 6.123C15.999-3.201-1.1.196.064 15.229c.593 7.724 6.582 14.282 12.359 18.865l2.116-4.78c.799-1.57 2.058-2.895 3.63-3.823a10.361 10.361 0 0 1 5.258-1.42c1.86 0 3.684.492 5.257 1.42 1.573.928 2.832 2.253 3.63 3.823l2.117 4.78c5.777-4.583 11.766-11.141 12.358-18.865C48.123.177 31.045-3.2 23.512 6.123Zm0 16.099a5.83 5.83 0 0 1-3.08-.872 5.27 5.27 0 0 1-2.043-2.323 4.856 4.856 0 0 1-.315-2.99 5.08 5.08 0 0 1 1.517-2.65 5.677 5.677 0 0 1 2.839-1.417 5.912 5.912 0 0 1 3.203.295 5.48 5.48 0 0 1 2.488 1.906c.61.851.935 1.852.935 2.876 0 1.372-.584 2.688-1.624 3.66-1.04.97-2.45 1.515-3.92 1.515Z"></path></g><defs><clipPath id="service_svg__a"><path fill="#fff" d="M0 0h47v33.167H0z"></path></clipPath></defs></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold 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class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational IVR</span></div></a><a href="/de/products/customer-service/knowledge-base/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Wissensdatenbank-Software</span></div></a><a href="/de/products/customer-service/agent-console/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 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class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Workforce-Management</span></div></a><a href="/de/products/customer-service/analytics-and-reporting/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Reporting und Analysen</span></div></a><a href="/de/products/customer-service/omnichannel-survey/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Omnichannel-Befragungen</span></div></a><a href="/de/products/customer-service/guided-workflow/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Geführte Workflows</span></div></a><a href="/de/products/customer-service/service-command-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Service-Command-Center</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 50 45" class="h-5 flex-none me-3"><g clip-path="url(#social_svg__a)"><path d="M18.83 2.901C8.436 2.901 0 11.354 0 21.788c0 10.435 8.435 18.869 18.83 18.869 10.397 0 18.832-8.452 18.832-18.869S29.227 2.901 18.83 2.901Zm0 7.263c2.609 0 4.713 2.127 4.713 4.722 0 2.595-2.122 4.721-4.712 4.721s-4.712-2.126-4.712-4.721 2.122-4.722 4.712-4.722Zm0 23.23a12.747 12.747 0 0 1-9.082-3.785l1.511-3.514c1.349-2.83 4.227-4.794 7.554-4.794a8.361 8.361 0 0 1 7.554 4.794l1.51 3.514c-2.32 2.325-5.52 3.785-9.064 3.785h.018ZM42.556 45c2.98 0 5.396-2.42 5.396-5.406a5.401 5.401 0 0 0-5.396-5.407 5.401 5.401 0 0 0-5.396 5.407 5.401 5.401 0 0 0 5.396 5.407Z"></path><path d="m41.036 38.498.021-.029c.42-.568.3-1.37-.268-1.79l-7.998-5.923a1.275 1.275 0 0 0-1.786.268l-.021.03c-.42.568-.3 1.369.268 1.789l7.998 5.924c.567.42 1.367.3 1.786-.269ZM44.607 10.813c2.98 0 5.395-2.42 5.395-5.407A5.401 5.401 0 0 0 44.607 0a5.401 5.401 0 0 0-5.396 5.406 5.401 5.401 0 0 0 5.396 5.407Z"></path><path d="m43.061 6.449-.02-.03a1.275 1.275 0 0 0-1.768-.367l-8.311 5.475a1.281 1.281 0 0 0-.366 1.772l.02.03c.387.59 1.18.755 1.768.366l8.312-5.474c.589-.388.753-1.182.365-1.772Z"></path></g><defs><clipPath id="social_svg__a"><path fill="#fff" d="M0 0h50v45H0z"></path></clipPath></defs></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Social</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/products/social-media-management/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/products/social-media-management/social-media-publishing-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Publishing und Engagement auf Social Media</span></div></a><a href="/de/products/social-media-management/employee-advocacy-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Employee-Advocacy</span></div></a><a href="/de/products/social-media-management/distributed-marketing-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Social-Media-Marketing für dezentrale Teams</span></div></a></div><div class="h-full border-t border-gainsboroGray pt-6 mt-6"><p class="text-mediumGrey text-desktop-large/overline-4-bold uppercase mb-[18px]">Kompatibel mit</p><div class="grid auto-rows-max gap-y-4"><a href="/de/products/consumer-intelligence/social-listening/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social-Listening</span></div></a><a href="/de/products/marketing-and-advertising/social-advertising/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social-Media-Werbung</span></div></a><a href="/de/teams/customer-service/conversational-commerce/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational Commerce</span></div></a><a href="/de/products/customer-service/social-media-channels/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Kundenservice über Social Media</span></div></a></div></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 53 40" class="h-5 flex-none me-3"><path d="m36.974 25.509 13.613 8.296a3 3 0 0 1 .98 4.13l-.396.638c-.867 1.408-2.734 1.84-4.148.976l-13.5-8.24"></path><path d="M19.74 0C8.843 0 0 8.803 0 19.653c0 10.85 8.843 19.653 19.74 19.653 10.898 0 19.74-8.804 19.74-19.653C39.48 8.803 30.639 0 19.74 0Zm0 7.565c2.734 0 4.94 2.214 4.94 4.917S22.455 17.4 19.74 17.4c-2.715 0-4.94-2.215-4.94-4.918 0-2.703 2.225-4.917 4.94-4.917Zm0 24.195c-3.714 0-7.089-1.502-9.521-3.942l1.584-3.66c1.414-2.947 4.43-4.993 7.918-4.993a8.77 8.77 0 0 1 7.92 4.993l1.583 3.66c-2.432 2.421-5.788 3.942-9.503 3.942h.02Z"></path></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Insights</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/products/consumer-intelligence/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/products/consumer-intelligence/social-listening/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social-Listening</span></div></a><a href="/de/products/consumer-intelligence/competitive-benchmarking/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Wettbewerbserkenntnisse und Benchmarking</span></div></a><a href="/de/products/consumer-intelligence/product-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Product Insights</span></div></a><a href="/de/products/consumer-intelligence/location-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Insights zu Standorten</span></div></a><a href="/de/products/consumer-intelligence/visual-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Visual Insights</span></div></a><a href="/de/products/consumer-intelligence/media-monitoring/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Media-Monitoring und -Analysen</span></div></a><a href="/de/products/consumer-intelligence/surveys/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Sprinklr Surveys</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 42 43" class="h-5 flex-none me-3"><path d="M20.514 0H4.975C2.232 0 0 2.222 0 4.953v33.772c0 1.832 1.022 3.41 2.505 4.275l1.976-4.563a9.16 9.16 0 0 1 16.528 0L22.985 43c1.482-.848 2.505-2.443 2.505-4.275V4.953C25.49 2.223 23.258 0 20.514 0Zm-7.77 31.398c-2.845 0-5.162-2.307-5.162-5.14 0-2.833 2.317-5.14 5.163-5.14 2.845 0 5.162 2.307 5.162 5.14 0 2.833-2.317 5.14-5.162 5.14ZM31.352 12.74h-.528c-1.27 0-2.3 1.024-2.3 2.29v12.23c0 1.264 1.03 2.29 2.3 2.29h.528c1.27 0 2.3-1.026 2.3-2.29V15.03c0-1.265-1.03-2.29-2.3-2.29ZM39.7 6.378h-.529c-1.27 0-2.3 1.025-2.3 2.29V33.62c0 1.264 1.03 2.29 2.3 2.29h.529c1.27 0 2.3-1.026 2.3-2.29V8.668c0-1.265-1.03-2.29-2.3-2.29Z"></path></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Marketing</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/products/marketing-and-advertising/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/products/marketing-and-advertising/content-marketing/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Content-Marketing und Kampagnenplanung</span></div></a><a href="/de/products/marketing-and-advertising/social-advertising/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social-Media-Werbung</span></div></a><a href="/de/products/marketing-and-advertising/marketing-analytics/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Marketing-Analytics</span></div></a><a href="/de/products/marketing-and-advertising/ad-comment/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Moderation von Kommentaren zu Anzeigen</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Plattform</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/products/platform/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/products/platform/ai/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr AI</span></div></a><a href="/de/products/platform/ai-plus/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr AI+</span></div></a><a href="/de/products/platform/ai-studio/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">AI Studio</span></div></a><a href="/de/trust/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sicherheit</span></div></a><a href="/de/products/platform/integrations/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Integrationen</span></div></a><a href="/de/products/platform/sprinklr-sandbox/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sandbox</span></div></a><a href="/de/products/platform/display/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Ansicht</span></div></a><a href="/de/products/platform/presentations/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Präsentationen</span></div></a><a href="/de/products/platform/active-data-retention/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Aktive Datenaufbewahrung</span></div></a><a data-link-type="external" href="https://developer.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">API</span></div></a></div></div></div></div></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="MULTI_LEVEL_INFO_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Lösungen">Lösungen</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="bg-white grid auto-cols-auto grid-flow-col auto-rows-min"><div class="w-[274px] border-r border-menuBorder shrink-0"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Nach Branche</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Von Teams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class=""><div class="grid auto-rows-auto auto-cols-full h-full"><div class="min-w-[274px] desktop-lg:min-w-[268px] max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto header-scrollbar p-8"><div class="grid auto-rows-max gap-y-4"><a href="/de/industries/cpg/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">CPG</span></div></a><a href="/de/industries/financial-services/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Finanzdienstleistungen</span></div></a><a href="/de/industries/government/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Öffentlicher Sektor</span></div></a><a href="/de/industries/retail/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Retail</span></div></a><a href="/de/industries/technology/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Technologie</span></div></a><a href="/de/industries/telecom/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Telekommunikation</span></div></a><a href="/de/industries/travel-hospitality/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Reise- und Gastgewerbe</span></div></a></div></div></div></div><div class="hidden"><div class="w-[274px] border-r border-menuBorder shrink-0"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Marketingteams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Customer-Service-Teams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class="grid auto-rows-auto auto-cols-full h-full"><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-100 z-10"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)]"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Marketingteams</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/teams/marketing/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/teams/marketing/crisis-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Krisenmanagement</span></div></a><a href="/de/teams/marketing/campaign-content-lifecycle-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Content-Lifecycle-Management</span></div></a><a href="/de/teams/marketing/social-media-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social-Media-Management</span></div></a><a href="/de/teams/marketing/compliant-digital-selling/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Compliance im digitalen Verkauf</span></div></a><a href="/de/teams/marketing/franchise-digital-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Franchise-Digital-Management</span></div></a><a href="/de/teams/marketing/executive-reputation-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Reputationsmanagement für Führungskräfte</span></div></a><a href="/de/teams/marketing/industry-insights-competitive-intelligence/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Branchenerkenntnisse und Wettbewerbsinformationen</span></div></a><a href="/de/teams/marketing/creative-insights-production-optimization/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Kreative Einblicke und Produktionsoptimierung</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)]"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Customer-Service-Teams</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/de/teams/customer-service/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Übersicht</p></a><a href="/de/teams/customer-service/omnichannel-contact-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Omnichannel Contact Center</span></div></a><a href="/de/teams/customer-service/customer-self-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Customer-Self-Service</span></div></a><a href="/de/teams/customer-service/digital-customer-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Digitaler Kundenservice</span></div></a><a href="/de/teams/customer-service/outbound-campaign-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Outbound-Kampagnenmanagement</span></div></a><a href="/de/teams/customer-service/workforce-engagement-and-optimization/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Workforce Engagement Management</span></div></a><a href="/de/teams/customer-service/contact-center-intelligence/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Contact Center Intelligence</span></div></a><a href="/de/teams/customer-service/social-customer-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Kundenservice über Social Media</span></div></a><a href="/de/teams/customer-service/conversational-commerce/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational Commerce</span></div></a><a href="/de/teams/customer-service/proactive-digital-engagement/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Proaktive digitale Interaktion</span></div></a></div></div></div></div></div></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINK"><a href="/de/unified-cxm/"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Unified-CXM">Unified-CXM</span></div></a></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Kunden">Kunden</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/de/stories/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Kundenerfahrung</span></div></a><a href="/sprinklr-champion/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Champions</span></div></a><a data-link-type="external" href="https://community.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Sprinklr Community</span></div></a></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Unternehmen">Unternehmen</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/de/our-story/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Unsere Story</span></div></a><a href="/de/leadership/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Leadership</span></div></a><a href="/newsroom/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Newsroom</span></div></a><a href="/partners/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Partner</span></div></a><a href="/careers/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Karriere</span></div></a><a data-link-type="external" href="https://investors.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Investor Relations</span></div></a><a href="/de/trust/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sicherheit und Datenschutz</span></div></a><a href="/sustainability/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Nachhaltigkeit</span></div></a></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Ressourcen">Ressourcen</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="border-r border-menuBorder shrink-0 w-[252px]"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Mehr erfahren</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Services</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Support</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0 rtl:-scale-y-100"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class="grid auto-rows-auto auto-cols-full h-full"><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-100 z-10"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/sprinklr-social-roi-estimator/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Social ROI Estimator</span></div></a><a href="/ai-maturity-assessment/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Bewertung des KI-Reifegrads</span></div></a><a href="/cx-wise/#home"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">CX-WISE</span></div></a><a href="/analyst-reports/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Studien und Analysen</span></div></a><a href="/demo-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Demo Center</span></div></a><a href="/resources/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">E-Books und Reports</span></div></a><a href="/events/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Veranstaltungen und Webinare</span></div></a><a href="/blog/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Blog</span></div></a><a href="/cxm/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Unified-CXM-Leitfaden</span></div></a><a href="/forbes-influential-cmos-2024/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Forbes Einflussreicher CMO 2024</span></div></a></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/services/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Services</span></div></a><a href="/sprinklr-training/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Schulungen</span></div></a><a href="/agency/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Für Agenturen</span></div></a></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/help/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Help-Center</span></div></a><a data-link-type="external" href="https://www.sprinklr.com/help/categories/release-notes/6328445025677d3d31fd6dcd/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Versionshinweise</span></div></a><a href="/contact-us/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Kontakt</span></div></a></div></div></div></div></div></div></div></div></li></ul></div><div class="flex justify-end flex-1 items-center gap-5 desktop-lg:gap-10"><a href="/de/pricing/customer-service/"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Preise">Preise</span></div></a><a href="/de/demo-care/"><button class="inline-flex items-center justify-center text-center rounded-full ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer bg-primaryOceanBlue text-white hover:bg-prussianBlue active:bg-midnightBlue uppercase text-mobile-sm/overline-2 px-6 py-1.5 gap-6 tablet-sm:text-tablet-sm/overline-3 tablet-sm:px-8 tablet-sm:py-2 desktop-lg:text-desktop-large/overline-3-bold desktop-lg:py-3">Demo</button></a></div></div></div></div></div></div><main data-element-id="page-template-product-feature" data-element-type="page-template"><section data-widget-name="widgetProductHero" id="2iSoALhRCwSXUzYo37hXuD"><div class="w-full relative overflow-hidden"><div class="rounded-full bg-secondaryBlanc py-2.5 px-4 inline-flex gap-4 items-center max-desktop-sm:hidden absolute tablet-sm:top-8 tablet-sm:start-8 desktop-lg:top-10 desktop-lg:start-10"><a href="/de/" class="group block"><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px] group-hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 11 10" class="h-2.5 inline-block group-hover:fill-primaryOceanBlue"><path d="M9.5 9.491A.505.505 0 0 1 9 10H2a.505.505 0 0 1-.5-.509v-4.58H0L5.164.132a.494.494 0 0 1 .672 0L11 4.911H9.5v4.58Z"></path></svg><span>Home</span></span></a><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 4 6" class="inline-block h-2 fill-black rtl:-scale-x-100"><path d="M3.892 2.753.324.038C.221-.04.09.006.03.143A.357.357 0 0 0 0 .285v5.43C0 5.872.097 6 .216 6a.178.178 0 0 0 .108-.038l3.568-2.715c.103-.079.139-.253.079-.39a.262.262 0 0 0-.08-.104Z"></path></svg><a href="/de/products/customer-service/" class="group block"><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px] group-hover:text-primaryOceanBlue"><span>Sprinklr Service</span></span></a><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 4 6" class="inline-block h-2 fill-black rtl:-scale-x-100"><path d="M3.892 2.753.324.038C.221-.04.09.006.03.143A.357.357 0 0 0 0 .285v5.43C0 5.872.097 6 .216 6a.178.178 0 0 0 .108-.038l3.568-2.715c.103-.079.139-.253.079-.39a.262.262 0 0 0-.08-.104Z"></path></svg><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px]"><span>Conversational Analytics</span></span></div><div class="flex flex-col items-center text-center [text-wrap:balance] mx-auto max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] pt-14 tablet-sm:pt-[72px] desktop-sm:pt-24 desktop-lg:pt-[120px]"><h1 class="whitespace-pre-line text-mobile-sm/overline-2-bold tablet-sm:text-tablet-sm/overline-1-bold desktop-lg:text-desktop-large/overline-1-bold uppercase text-cometBlack mb-2 tablet-sm:mb-4 desktop-lg:mb-6">CONVERSATIONAL-ANALYTICS-SOFTWARE</h1><h2 class="whitespace-pre-line text-mobile-sm/heading-4 tablet-sm:text-tablet-sm/heading-3 desktop-sm:text-tablet-sm/heading-2 desktop-lg:text-desktop-large/heading-2">Verwertbare Informationen aus allen Kundengesprächen aufdecken</h2><span class="whitespace-pre-line text-mobile-sm/body-4 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-1 mt-3 tablet-sm:mt-4">Analysieren Sie jede Interaktion über alle Kanäle hinweg mit Conversational Analytics. Sammeln Sie nützliche Erkenntnisse durch die Analyse unstrukturierter öffentlicher Daten aus über 30 sozialen und digitalen Kanälen.</span><div class="flex gap-6 tablet-sm:gap-8 desktop-lg:gap-10 mt-6 tablet-sm:mt-8 desktop-lg:mt-10"><button><div class="spr-btn spr-btn-primary spr-btn-default"><span>Demo anfordern</span></div></button><button><div class="spr-btn spr-btn-secondary spr-btn-default"><span>Machen Sie eine Tour</span></div></button></div></div><div class="w-full relative mt-8 tablet-sm:mt-10 desktop-sm:mt-16 desktop-lg:mt-20 pb-20 tablet-sm:pb-[200px] desktop-lg:pb-60"><div class="absolute h-full top-6 w-full -z-10 flex flex-col tablet-sm:top-0"><div class="absolute -left-1/4 -top-1/4 w-full aspect-square rounded-full -z-10 bg-primarySkyBlue/80 transform-gpu blur-[50px] desktop-sm:blur-[100px]"></div><div class="absolute -right-1/4 -top-1/4 w-full aspect-square rounded-full -z-10 bg-primaryEarthGreen/80 transform-gpu blur-[50px] desktop-sm:blur-[100px]"></div><svg class="w-full z-[1] h-[var(--mobile-curve-height)] tablet-sm:h-[var(--tablet-curve-height)] desktop-sm:h-[var(--desktop-small-curve-height)] desktop-lg:h-[var(--desktop-large-curve-height)]" preserveAspectRatio="none" viewBox="0 0 100 100" style="--mobile-curve-height:15px;--tablet-curve-height:91px;--desktop-small-curve-height:156px;--desktop-large-curve-height:204px"><path fill="#F5F5F5" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="flex-1 bg-[#F5F5F5]"></div></div><div><img alt="Uncover actionable intelligence from contact center conversations" fetchPriority="high" width="4000" height="2612" decoding="async" data-nimg="1" class="w-full origin-center object-contain mx-auto max-w-[312px] tablet-sm:max-w-[588px] desktop-sm:max-w-[740px] desktop-lg:max-w-[978px] block" style="color:transparent;transform:rotate3d(1, 1, 0, clamp(0deg, calc(30deg - (var(--scroll) - 150) * 0.05deg),30deg))" srcSet="//images.ctfassets.net/ukazlt65o6hl/6ovWSy3vko5yclz1yk6Fp0/0f130e4391204ba8e33cf972fc5bd49f/Conversational_Analytics.png?w=3840&q=50&fm=webp 1x" src="//images.ctfassets.net/ukazlt65o6hl/6ovWSy3vko5yclz1yk6Fp0/0f130e4391204ba8e33cf972fc5bd49f/Conversational_Analytics.png?w=3840&q=50&fm=webp"/></div></div></div></section><section data-widget-name="widgetProductSection" id="186C1o9cNxRX1uYZOwFKkt"><div class="relative z-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#FFFFFF]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="5YCgxNGAV2gs6V2JfyHTES"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-4 desktop-lg:text-desktop-large/heading-3">Mit dem generativen, KI-gestützten Insights Hub sofort handlungsfähig sein</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Keine manuelle Analyse von Berichten mehr. Nutzen Sie generative, KI-gestützte Vorschläge für optimale Aktionen auf Basis von Konversationsintelligenz wie Wirkungsanalysen, Top-Trends und mehr.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R2ll5afnnnkva:-content-0" data-state="active" id="radix-:R2ll5afnnnkva:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">KI-gestützte Vorschläge </h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll5afnnnkva:-content-1" data-state="inactive" id="radix-:R2ll5afnnnkva:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Gruppen mit Einblick </h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll5afnnnkva:-content-2" data-state="inactive" id="radix-:R2ll5afnnnkva:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Detaillierte Beschreibungen</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l rtl:bg-gradient-to-r from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll5afnnnkva:-trigger-0" id="radix-:R2ll5afnnnkva:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Nie wieder manuelle Berichtsanalyse</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Erkennen Sie mühelos Ursachen, Anomalien, Trends und die wichtigsten Einflussfaktoren auf die wichtigsten Kennzahlen Ihres Contact Centers. Nutzen Sie KI für Empfehlungen für nächste Schritte basierend auf diesen Einblicken.</p></div><img alt="Say goodbye to manual report analysis " loading="lazy" width="1440" height="830" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/5q7GcgcE1OfMRiI7ImdRU/fc22c36600c2752a0b3c33217887f7b1/positive_anomaly.png?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/5q7GcgcE1OfMRiI7ImdRU/fc22c36600c2752a0b3c33217887f7b1/positive_anomaly.png?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/5q7GcgcE1OfMRiI7ImdRU/fc22c36600c2752a0b3c33217887f7b1/positive_anomaly.png?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll5afnnnkva:-trigger-1" id="radix-:R2ll5afnnnkva:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Persona-relevante Erkenntnisse über Ihre Interaktionen</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Aktivieren Sie eine Ansicht mit Einblicken mit Persona-spezifischen Informationen. Verfolgen Sie diese Erkenntnisse konsequent und arbeiten Sie nahtlos mit Ihren globalen Teams zusammen.</p></div><img alt="Gain persona-relevant insights on your engagement " loading="lazy" width="1076" height="490" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/3wkRUY4o0YnLnCvgDh5Wzd/37852c6210ea70db651768407e6fe340/Picture_1.gif?w=1080&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/3wkRUY4o0YnLnCvgDh5Wzd/37852c6210ea70db651768407e6fe340/Picture_1.gif?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/3wkRUY4o0YnLnCvgDh5Wzd/37852c6210ea70db651768407e6fe340/Picture_1.gif?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll5afnnnkva:-trigger-2" id="radix-:R2ll5afnnnkva:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Kontaktfaktoren auf den Grund gehen</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Sehen Sie sich jeden Kontaktfaktor genau an, um nicht nur die Attribute und Gründe zu verstehen, sondern auch die detaillierten Beschreibungen der Ursachen dieses Kontaktfaktors mit Empfehlungen für die besten Maßnahmen zu erhalten.</p></div><img alt="Drill-down for Descriptions " loading="lazy" width="1687" height="865" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/5y6TMemzfVpxnSSMdHikoK/cca02023709e76fa1b06e6df565d64dd/2023__22_54_40_GMT_5_30.png?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/5y6TMemzfVpxnSSMdHikoK/cca02023709e76fa1b06e6df565d64dd/2023__22_54_40_GMT_5_30.png?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/5y6TMemzfVpxnSSMdHikoK/cca02023709e76fa1b06e6df565d64dd/2023__22_54_40_GMT_5_30.png?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="4efcvxa6PMaydzUAiYHoFq"><div class="relative z-0 dark"><div class="w-full absolute top-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" style="--width:0;--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204;height:calc(100% + var(--curve-height) * 1px);transform:translateY(calc(var(--curve-height) * -1px));--4-h-sq:calc(4px * var(--curve-height) * var(--curve-height));--l-sq:calc(1px * var(--width) * var(--width));--radius:calc((var(--4-h-sq) + var(--l-sq)) / (8 * var(--curve-height)))"><svg width="100%" height="100%"><defs><radialGradient id="blur"><stop offset="0%" stop-color="white"></stop><stop offset="100%" stop-color="black"></stop></radialGradient><mask id="blur-1-:R37afnnnkva:"><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" fill="url(#blur)"></circle></mask><mask id="blur-2-:R37afnnnkva:"><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" fill="url(#blur)"></circle></mask><mask id="blur-3-:R37afnnnkva:"><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" fill="url(#blur)"></circle></mask><clipPath id="curve-mask-:R37afnnnkva:"><path d="M 0 0 C 0 19.5 0 19.5 0 0 L 0 0 L 0 0 L 0 0"></path></clipPath></defs><g clip-path="url(#curve-mask-:R37afnnnkva:)"><rect class="fill-primarySpaceGrey" x="0" y="0" height="100%" width="100%"></rect><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" class="fill-primaryEarthGreen/60" mask="url(#blur-1-:R37afnnnkva:)"></circle><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" class="fill-primarySunOrange/60" mask="url(#blur-2-:R37afnnnkva:)"></circle><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" class="fill-primarySkyBlue/60" mask="url(#blur-3-:R37afnnnkva:)"></circle></g></svg></div><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="2kqTc5BGxKePhTKytSXrbH"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-4 desktop-lg:text-desktop-large/heading-3">Gewinnen Sie neue Erkenntnisse in jedem einzelnen Kundengespräch</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Verschaffen Sie sich anhand von Daten aus mehr als 30 Kanälen einen Überblick darüber, warum Kunden Sie kontaktieren, und reduzieren Sie so das Volumen Ihres Contact Centers.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R2ll7afnnnkva:-content-0" data-state="active" id="radix-:R2ll7afnnnkva:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Wichtige Kontaktfaktoren</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll7afnnnkva:-content-1" data-state="inactive" id="radix-:R2ll7afnnnkva:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Wirkungsanalyse</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll7afnnnkva:-content-2" data-state="inactive" id="radix-:R2ll7afnnnkva:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Intelligente Designs</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l rtl:bg-gradient-to-r from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll7afnnnkva:-trigger-0" id="radix-:R2ll7afnnnkva:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Top-Themen und Trendthemen identifizieren</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Erhalten Sie ein besseres Verständnis darüber, warum sich Kunden melden. Entdecken Sie Trendthemen sowie Variationen der Kundenabsichten und -stimmungen aus 100 Prozent Ihrer Gesprächsdaten.</p></div><img alt="Identify top issues and trending topics " loading="lazy" width="1920" height="1320" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/2KpNzcPe53E7DLqMkkQMCT/e5c21a4edb1da16e87d5aa1fb3124d3c/carousel_content_block_conversational_analytics_identify_top_issues_and_trending_topics_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/2KpNzcPe53E7DLqMkkQMCT/e5c21a4edb1da16e87d5aa1fb3124d3c/carousel_content_block_conversational_analytics_identify_top_issues_and_trending_topics_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/2KpNzcPe53E7DLqMkkQMCT/e5c21a4edb1da16e87d5aa1fb3124d3c/carousel_content_block_conversational_analytics_identify_top_issues_and_trending_topics_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll7afnnnkva:-trigger-1" id="radix-:R2ll7afnnnkva:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Aufdecken von Hauptfaktoren, die sich auf Ihre kritischen Kennzahlen auswirken</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Verschaffen Sie sich ein klares Bild davon, was die Kennzahlen Ihres Contact Centers am stärksten beeinflusst. Identifizieren Sie diese Faktoren für kritische Kennzahlen wie CSAT, AHT und NPS mit unserem Wirkungsanalyse-Tool.</p></div><img alt="Uncover leading factors impacting your critical metrics" loading="lazy" width="1920" height="1266" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/4idcj4FqnRQa54qmPKWKXq/4e37b6a204249e778a8f9239e7450d01/carousel_content_block_conversational_analytics_uncover_leading_factors_impacting_your_critical_metrics_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/4idcj4FqnRQa54qmPKWKXq/4e37b6a204249e778a8f9239e7450d01/carousel_content_block_conversational_analytics_uncover_leading_factors_impacting_your_critical_metrics_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/4idcj4FqnRQa54qmPKWKXq/4e37b6a204249e778a8f9239e7450d01/carousel_content_block_conversational_analytics_uncover_leading_factors_impacting_your_critical_metrics_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll7afnnnkva:-trigger-2" id="radix-:R2ll7afnnnkva:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Erkenntnisse aus der Voice-of-the-Customer (VOC)</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Erkennen Sie gemeinsame Themen und Sätze in Kundengesprächen und entdecken Sie schnell unbekannte Kontaktfaktoren.</p></div><img alt="Gain insights from Voice of Customer " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/5UUsYmFD0ZyacXclNBs01o/edd3f6bebd03ac874210680aa8817bb1/carousel_content_block_conversational_analytics_gain_insights_from_voice_of_customer_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/5UUsYmFD0ZyacXclNBs01o/edd3f6bebd03ac874210680aa8817bb1/carousel_content_block_conversational_analytics_gain_insights_from_voice_of_customer_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/5UUsYmFD0ZyacXclNBs01o/edd3f6bebd03ac874210680aa8817bb1/carousel_content_block_conversational_analytics_gain_insights_from_voice_of_customer_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="6Qh2bJeqPmW57ExfKkwqK6"><div class="relative z-0 bg-[#F5F5F5] [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#F5F5F5]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="jSNi9syXoiilklbs9NfkR"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-4 desktop-lg:text-desktop-large/heading-3">Optimierung der Supportprozesse und Verbesserung der Mitarbeiterleistung</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Erhalten Sie Echtzeitwarnungen und umsetzbare Empfehlungen, um Ihre betriebliche Effizienz zu verbessern und die Mitarbeiterleistung zu steigern.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R2ll9afnnnkva:-content-0" data-state="active" id="radix-:R2ll9afnnnkva:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Echtzeitwarnungen</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll9afnnnkva:-content-1" data-state="inactive" id="radix-:R2ll9afnnnkva:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Prozessoptimierung</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2ll9afnnnkva:-content-2" data-state="inactive" id="radix-:R2ll9afnnnkva:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Automatisiertes Quality-Monitoring</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l rtl:bg-gradient-to-r from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll9afnnnkva:-trigger-0" id="radix-:R2ll9afnnnkva:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Benachrichtigen von Aufsichtsführenden mit Warnmeldungen zu Live-Gesprächen</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Analysieren Sie Live-Interaktionen, um potenzielle Probleme zu erkennen – beispielsweise durch ein Team / eine Region nicht befolgte SLAs oder Interaktionen mit niedrigem prognostiziertem CSAT, und warnen Sie Vorgesetzte automatisch mit Sprinklr AI.</p></div><img alt="Notify supervisors with alerts on live conversations " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/2XXRQ7Yqzv47tseL1BFRks/010f35ae1aed9a83fce9315f63369c12/carousel_content_block_conversational_analytics_notify_supervisors_with_alerts_on_live_conversations_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/2XXRQ7Yqzv47tseL1BFRks/010f35ae1aed9a83fce9315f63369c12/carousel_content_block_conversational_analytics_notify_supervisors_with_alerts_on_live_conversations_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/2XXRQ7Yqzv47tseL1BFRks/010f35ae1aed9a83fce9315f63369c12/carousel_content_block_conversational_analytics_notify_supervisors_with_alerts_on_live_conversations_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll9afnnnkva:-trigger-1" id="radix-:R2ll9afnnnkva:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Verringerung der durchschnittlichen Bearbeitungszeit (AHT) und der Zahl der Wiederholungsanrufe</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Ermitteln Sie die Probleme, deren Lösung am längsten dauert und bei denen sich die meisten Gespräche wiederholen, und identifizieren Sie Bereiche, in denen sich die Leistung verbessern lässt.</p></div><img alt="Reduce average handle time (AHT) and repeat calls" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/35KSVLGgsJ6BDsieluCU0K/d1d1355c64ca75c01b093741d0be8c1e/carousel_content_block_conversational_analytics_reduce_average_handle_time__aht__and_repeat_calls_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/35KSVLGgsJ6BDsieluCU0K/d1d1355c64ca75c01b093741d0be8c1e/carousel_content_block_conversational_analytics_reduce_average_handle_time__aht__and_repeat_calls_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/35KSVLGgsJ6BDsieluCU0K/d1d1355c64ca75c01b093741d0be8c1e/carousel_content_block_conversational_analytics_reduce_average_handle_time__aht__and_repeat_calls_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2ll9afnnnkva:-trigger-2" id="radix-:R2ll9afnnnkva:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Bewertung der Gesprächsqualität</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Bewerten Sie alle Gespräche auf der Grundlage von verschiedenen Qualitäts- und Compliance-Parametern und nutzen Sie die KI-gestützte Argumentation hinter diesen Bewertungen.</p></div><img alt="Improve agent efficiency at scale " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/6DZYH2v21Q5PMuhEbTn0h/b634676df3f47233fa7fc912a340ec7c/carousel_content_block_conversational_analytics_improve_agent_efficiency_at_scale_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/6DZYH2v21Q5PMuhEbTn0h/b634676df3f47233fa7fc912a340ec7c/carousel_content_block_conversational_analytics_improve_agent_efficiency_at_scale_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/6DZYH2v21Q5PMuhEbTn0h/b634676df3f47233fa7fc912a340ec7c/carousel_content_block_conversational_analytics_improve_agent_efficiency_at_scale_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="6xcdXYjaOnsES069RWOnE"><div class="relative z-0 dark"><div class="w-full absolute top-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" style="--width:0;--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204;height:calc(100% + var(--curve-height) * 1px);transform:translateY(calc(var(--curve-height) * -1px));--4-h-sq:calc(4px * var(--curve-height) * var(--curve-height));--l-sq:calc(1px * var(--width) * var(--width));--radius:calc((var(--4-h-sq) + var(--l-sq)) / (8 * var(--curve-height)))"><svg width="100%" height="100%"><defs><radialGradient id="blur"><stop offset="0%" stop-color="white"></stop><stop offset="100%" stop-color="black"></stop></radialGradient><mask id="blur-1-:R3bafnnnkva:"><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" fill="url(#blur)"></circle></mask><mask id="blur-2-:R3bafnnnkva:"><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" fill="url(#blur)"></circle></mask><mask id="blur-3-:R3bafnnnkva:"><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" fill="url(#blur)"></circle></mask><clipPath id="curve-mask-:R3bafnnnkva:"><path d="M 0 0 C 0 19.5 0 19.5 0 0 L 0 0 L 0 0 L 0 0"></path></clipPath></defs><g clip-path="url(#curve-mask-:R3bafnnnkva:)"><rect class="fill-primarySpaceGrey" x="0" y="0" height="100%" width="100%"></rect><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" class="fill-primaryEarthGreen/60" mask="url(#blur-1-:R3bafnnnkva:)"></circle><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" class="fill-primarySunOrange/60" mask="url(#blur-2-:R3bafnnnkva:)"></circle><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" class="fill-primarySkyBlue/60" mask="url(#blur-3-:R3bafnnnkva:)"></circle></g></svg></div><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="1Ek3WleXaX1HbLpPC3vJc0"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-4 desktop-lg:text-desktop-large/heading-3">Weg von mehreren Lösungen, hin zu einer einzigen, leistungsstarken Sprachanalyseplattform</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Verschaffen Sie sich ein vollständiges Bild von der Leistung Ihres Contact Centers, indem Sie Datenanalysen aus allen Quellen und Sprachen in einer Plattform zusammenfassen.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(4, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R2llbafnnnkva:-content-0" data-state="active" id="radix-:R2llbafnnnkva:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Transkription in Echtzeit </h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2llbafnnnkva:-content-1" data-state="inactive" id="radix-:R2llbafnnnkva:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">PCI-Compliance</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2llbafnnnkva:-content-2" data-state="inactive" id="radix-:R2llbafnnnkva:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Plug-and-Play</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R2llbafnnnkva:-content-3" data-state="inactive" id="radix-:R2llbafnnnkva:-trigger-3" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Fallzusammenfassung</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.125" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l rtl:bg-gradient-to-r from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2llbafnnnkva:-trigger-0" id="radix-:R2llbafnnnkva:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Transkribieren von über 20 Sprachen in Echtzeit</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Transkribieren Sie Gespräche mit über 85 % Genauigkeit durch die automatische Spracherkennung von Sprinklr. Unterscheiden Sie genau zwischen den Antworten von Mitarbeitenden und Kunden sowohl bei Mono- als auch bei Stereoanrufen zum besseren Verständnis.</p></div><img alt="Transcribe in real time in 20+ languages" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/4RRYNlEkQWlVPXWmEoUg3d/86cc6fa9fba67c7f3177b31e6b0070e0/carousel_content_block_conversational_analytics_transcribe_in_real_time_in_20__languages_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/4RRYNlEkQWlVPXWmEoUg3d/86cc6fa9fba67c7f3177b31e6b0070e0/carousel_content_block_conversational_analytics_transcribe_in_real_time_in_20__languages_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/4RRYNlEkQWlVPXWmEoUg3d/86cc6fa9fba67c7f3177b31e6b0070e0/carousel_content_block_conversational_analytics_transcribe_in_real_time_in_20__languages_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2llbafnnnkva:-trigger-1" id="radix-:R2llbafnnnkva:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Sensible Daten automatisch schwärzen </p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Gewährleisten Sie die Einhaltung von Branchenstandards wie PCI und HIPAA und stärken Sie den Datenschutz, indem Sie sensible Daten wie personenbezogene Daten oder Zahlungsdetails kanalübergreifend maskieren.</p></div><img alt="Redact sensitive data automatically " loading="lazy" width="1920" height="1320" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/3N4OJld2MDGZQJS8O3RZmG/5a92643db917a73c292dcbe349f23f99/carousel_content_block_conversational_analytics_redact_sensitive_data_automatically_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/3N4OJld2MDGZQJS8O3RZmG/5a92643db917a73c292dcbe349f23f99/carousel_content_block_conversational_analytics_redact_sensitive_data_automatically_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/3N4OJld2MDGZQJS8O3RZmG/5a92643db917a73c292dcbe349f23f99/carousel_content_block_conversational_analytics_redact_sensitive_data_automatically_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2llbafnnnkva:-trigger-2" id="radix-:R2llbafnnnkva:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Integration von Daten zwischen beliebigen Quellen und Zielen</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Setzen Sie Sprinklr als Wrapper auf Ihrer bestehenden Contact-Center-Infrastruktur ein und integrieren Sie alle Ihre Datenquellen. Exportieren Sie Daten und Einblicke in jede andere Plattform oder Anwendung mit einfachen Plug-and-Play-Konnektoren.</p></div><img alt="Integrate data between any source and destination " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/4pUNwZLspCuo9kxuH4h14z/5958f3c82cabfb1029c9aeefb61f1d26/carousel_content_block_conversational_analytics_integrate_data_between_any_source_and_destination_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/4pUNwZLspCuo9kxuH4h14z/5958f3c82cabfb1029c9aeefb61f1d26/carousel_content_block_conversational_analytics_integrate_data_between_any_source_and_destination_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/4pUNwZLspCuo9kxuH4h14z/5958f3c82cabfb1029c9aeefb61f1d26/carousel_content_block_conversational_analytics_integrate_data_between_any_source_and_destination_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R2llbafnnnkva:-trigger-3" id="radix-:R2llbafnnnkva:-content-3" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Einblicke in Falldetails und die Mitarbeiterlösungen</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Erfahren Sie alle wichtigen Details zu einem Fall auf einen Blick. Erhalten Sie einen schnellen Überblick über den Fall, die zugewiesene Person, die durchgeführten Maßnahmen und die Lösung, um den Kontext bei künftigen Interaktionen zu verbessern.</p></div><img alt="Conv Analytics Summary" loading="lazy" width="2732" height="1536" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/qQJURLB45NRIwbwzf4zTa/28ef3d05e6d35bbb86974bb2fe6470a4/Conv_Analytics_Summary.png?w=3840&q=50&fm=webp 1x" src="//images.ctfassets.net/ukazlt65o6hl/qQJURLB45NRIwbwzf4zTa/28ef3d05e6d35bbb86974bb2fe6470a4/Conv_Analytics_Summary.png?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="5qRBbHJGsOZLiBYhW1YYun"><div class="relative z-0 bg-[#F5F5F5] [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#F5F5F5]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetAccordion" id="U6k9gegYjLsw9IfdTdQSX"><script type="application/ld+json">{"@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Was ist Conversational-Analytics-Software?","acceptedAnswer":{"@type":"Answer","text":"<p>Conversational-Analytics-Software analysiert gesprochene und geschriebene Eingaben aus Interaktionen mit Kunden um Einblicke zu gewinnen sowie Trends und Leistungsdaten zu erfassen. Dies erfolgt unter Rückgriff auf KI-gesteuertes maschinelles Lernen und natürliche Sprachverarbeitung (Natural Language Processing, NLP) um Inhalte, Stimmung und Absicht aller Konversationen zu begreifen.</p>"}}]}</script><div class="flex flex-col items-center justify-center mx-auto px-6 tablet-sm:px-10 desktop-sm:px-0 desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px]"><p class="whitespace-pre-line text-center text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-3">Häufig gestellte Fragen</p><div class="w-full desktop-sm:w-[740px] desktop-lg:w-[978px]"><div class="w-full"><div class="w-full pt-2 desktop-sm:pt-5 desktop-lg:pt-7" data-orientation="vertical"><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R17lldafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R7lldafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Was ist Conversational-Analytics-Software?</button><div data-state="closed" id="radix-:R17lldafnnnkva:" role="region" aria-labelledby="radix-:R7lldafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Conversational-Analytics-Software analysiert gesprochene und geschriebene Eingaben aus Interaktionen mit Kunden um Einblicke zu gewinnen sowie Trends und Leistungsdaten zu erfassen. Dies erfolgt unter Rückgriff auf KI-gesteuertes maschinelles Lernen und natürliche Sprachverarbeitung (Natural Language Processing, NLP) um Inhalte, Stimmung und Absicht aller Konversationen zu begreifen.</p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R1blldafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rblldafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Was sind die wichtigsten Funktionen von Software für Conversational Analytics (Konversationsanalyse)?</button><div data-state="closed" id="radix-:R1blldafnnnkva:" role="region" aria-labelledby="radix-:Rblldafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Dies sind 10 wichtige Funktionen von Software für Conversational Analytics (Konversationsanalyse):</p><ul><li class="m-0 p-0"><strong class="font-bold">Multichannel-Zugriff:</strong> Erfasst Daten aus Sprachanrufen, E-Mails, SMS, Live-Chat, sozialen Medien uvm.</li><li class="m-0 p-0"><strong class="font-bold">Sprachverarbeitung</strong>: Wandelt über Sprache-zu-Text, Spracherkennung und Sprechpausenerkennung gesprochene Inhalte in Text um</li><li class="m-0 p-0"><strong class="font-bold">Inhaltsauslegung: </strong>Interpretiert menschliche Sprache über Computerlinguistik und Schlüsselwortextraktion, Absicht und Personenerkennung zur Kontextanalyse</li><li class="m-0 p-0"><a data-link-type="external" href="https://www.sprinklr.com/cxm/sentiment-analysis/" class="font-semibold text-primaryOceanBlue hover:underline"><strong class="font-bold"><u>Stimmungsanalyse</u></strong></a><strong class="font-bold">:</strong> Bewertet Stimmung und emotionalen Ton einer Konversation</li><li class="m-0 p-0"><strong class="font-bold">Konversationseinblicke:</strong> Identifiziert wiederkehrende Themen und Bereiche, entstehende Trends oder Problemfelder</li><li class="m-0 p-0"><strong class="font-bold">Vorgreifende Analyse:</strong> Schätzt zukünftiges Kundenverhalten anhand von Historien-Daten ab und gibt Handlungsempfehlungen</li><li class="m-0 p-0"><strong class="font-bold">Leistungsnachverfolgung und Qualitätssicherung: </strong>Verfolgt Personalleistung, analysiert sie und bietet damit Einblicke in diese, zur Verbesserung von Interaktionen. Unterstützt Vorgesetzte bei der Erstellung personlasierter Schulungspläne auf Qualitätssicherungsgrundlage.</li><li class="m-0 p-0"><strong class="font-bold">Compliance-Absicherung:</strong> Überwacht Konversationen, um Einhaltung von Marken-, Bundesstaats- und Bundesgesetzvorgaben zu gewährleisten.</li><li class="m-0 p-0"><strong class="font-bold">Datenschutz: </strong>Schützt vertrauliche Daten in Transskripten über Verschlüsselungsprotokolle</li><li class="m-0 p-0"><strong class="font-bold">Echtzeit-Einblicke: </strong>Bietet umgehende Einblicke in aktuelle Interaktionen, was dem Personal Gelegenheit gibt, sich anzupassen und zu verbessern.</li><li class="m-0 p-0"><strong class="font-bold">Wirkungsanalyse:</strong> Ermittelt wichtigste Einwirkungsfaktoren auf Contact-Center-Messwerte wie <a data-link-type="external" href="https://www.sprinklr.com/cxm/customer-satisfaction/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Kundenzufriedenheit</u></a>, durchschnittliche Bearbeitungszeit und NPS.</li><li class="m-0 p-0"><strong class="font-bold">Benutzerdefinierte Warnmeldungen: </strong>Legt automatische Warnmeldungen für CX-Probleme wie nicht erfüllte SLAs fest</li><li class="m-0 p-0"><strong class="font-bold">Insights Hub:</strong> Bietet detaillierte Beschreibungen für alle Kontaktfaktoren, zur Ermittlung und Beschreibung von Problemursachen. Insbesondere bietet es auch Empfehlungen/Hinweise zu der nächsten bestmöglichen Aktion.</li></ul></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R1flldafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rflldafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Wie verbessert Software für Conversational Analytics (Konversationsanalyse) den Kundenservice?</button><div data-state="closed" id="radix-:R1flldafnnnkva:" role="region" aria-labelledby="radix-:Rflldafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Software für Conversational Analytics verbessert die Konversationsanalyse auf folgende Weise:</p><ul><li class="m-0 p-0"><strong class="font-bold">Umgehende Lösungsfindung: </strong>Identifiziert und handhabt Kundenanliegen in Echtzeit und ermittelt sich entwickelnde Problemfelder</li><li class="m-0 p-0"><strong class="font-bold">Individuell angepasste Interaktion: </strong>Analysiert Kundenpräferenzen sowie -historie, was personalisierten Service ermöglicht</li><li class="m-0 p-0"><strong class="font-bold">Schulungseinblicke: </strong>Deckt Lücken bei Personalinteraktionen auf, was Vorgesetzten gestattet, personalisierte Schulungsprogramme zu erstellen, die den Service verbessern</li><li class="m-0 p-0"><strong class="font-bold">Vorausschauende Unterstützung: </strong>Sagt Kundenbedürfnisse auf Grundlage von Trends voraus, was proaktive Service- und Produktinnovation und -updates vorantreibt</li></ul></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R1jlldafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rjlldafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Kann Conversational-Analytics-Software in das bestehende System integriert werden?</button><div data-state="closed" id="radix-:R1jlldafnnnkva:" role="region" aria-labelledby="radix-:Rjlldafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Ja, Softare für Conversational Analytics bietet API-Integrationsoptionen, was eine nahtlose Einbindung in CRM, ERP und andere Unternehmenssysteme gestattet, was einheitliche Datenanalyse und einen schlanken Workflow-Betrieb gestattet. Beispielsweise bietet <a data-link-type="external" href="https://www.sprinklr.com/products/customer-service/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Sprinklr Service</u></a> Integrationsmöglichkeiten mit 60 verschiedenen Tools, was Ihnen einen umfassenden Blick auf Kundeninteraktionen über viele Kanäle hinweg ermöglicht.</p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R1nlldafnnnkva:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rnlldafnnnkva:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Welche Vorteile bietet die Verwendung von Konversationsanalyse-Software für Unternehmen?</button><div data-state="closed" id="radix-:R1nlldafnnnkva:" role="region" aria-labelledby="radix-:Rnlldafnnnkva:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Software für Conversational Analytics (Konversationsanalyse) bietet Unternehmen Einblicke in Kundenpräferenzen, identifiziert Trends, verbessert das Qualitätsmanagement<u></u> und gestattet Entscheidungen auf einer soliden Informationsgrundlage.</p><p>Erleben Sie die wahre Leistungsfähigkeit von Conversational Analytics mit einer <a data-link-type="external" href="https://lite.sprinklr.com/signup?product=service" class="font-semibold text-primaryOceanBlue hover:underline">kostenlosen Testversion von Sprinklr</a>.</p></div></div></div></div></div></div></div></div></div></section></div></div></section></main><div class="relative z-10 after:absolute after:h-[2px] after:bg-black after:-top-[1px] after:w-full"><div class="w-full absolute top-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" style="--width:0;--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204;height:calc(100% + var(--curve-height) * 1px);transform:translateY(calc(var(--curve-height) * -1px));--4-h-sq:calc(4px * var(--curve-height) * var(--curve-height));--l-sq:calc(1px * var(--width) * 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0-2.606-.011-2.93-.058-3.952-.047-1.02-.216-1.716-.458-2.328a4.66 4.66 0 0 0-1.138-1.697 4.903 4.903 0 0 0-1.745-1.107c-.626-.236-1.341-.4-2.394-.445C13.152.74 12.816.728 10.14.728Z"></path><path d="M10.14 5.392c-2.793 0-5.062 2.202-5.062 4.922 0 2.72 2.265 4.922 5.062 4.922 2.796 0 5.061-2.203 5.061-4.922 0-2.72-2.265-4.922-5.061-4.922Zm0 8.113c-1.815 0-3.286-1.43-3.286-3.195s1.47-3.195 3.286-3.195c1.815 0 3.285 1.43 3.285 3.195s-1.47 3.195-3.285 3.195ZM15.402 6.342c.652 0 1.181-.514 1.181-1.149 0-.634-.529-1.149-1.181-1.149s-1.181.515-1.181 1.15c0 .634.529 1.148 1.181 1.148Z"></path></svg></div></a></div></div></section><section class="flex-[9] desktop-sm:pb-10 desktop-lg:pb-14 desktop-sm:ps-10 desktop-lg:ps-14"><div class="block desktop-sm:hidden"><div data-orientation="vertical"><div data-state="closed" data-orientation="vertical" class="border-b border-b-cometBlack"><div class="flex"><button type="button" aria-controls="radix-:Riplqfnnnkva:" aria-expanded="false" 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