Standards & Guidelines

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class="visually-hidden">Breadcrumb</h2> <ol class="breadcrumb"> <li class="breadcrumb-item"><a href="/">Home</a></li> <li class="breadcrumb-item">Standards & Guidelines</li> </ol> </nav> </div> </div> </div> <main role="main"> <a id="main-content" tabindex="-1"></a> <div class="layout-content content"> <div class="region-content"> <div id="block-its-default-content" class="block block-system block-system-main-block"> <article data-history-node-id="108376" class="node node--type-placerholder-page node--view-mode-full node--standards--guidelines"> <div class="node__content"> <div class="container-lg landing-page"> <main> <div class="content-list-header"> <h1 class="title">Standards & Guidelines</h1> </div> <div class="flex-grid2"> <aside class="col sidebar"> <div class="views-exposed-form bef-exposed-form block block-views block-views-exposed-filter-blockstandard-guideline-block-1" data-bef-auto-submit-full-form="" data-bef-auto-submit="" data-bef-auto-submit-delay="500" 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</div> <div class="view-content"> <div class="views-row"> <article data-history-node-id="128766" class="node node--type-policy node--view-mode-teaser-restricted article"> <p class="page-label"><span class="rectangle"></span><span class="label-text">Procedure</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/urgent-and-emergency-vulnerability-remediation" rel="bookmark">Urgent and Emergency Vulnerability Remediation</a> </h2> <div class="node__content"> </div> </article></div> <div class="views-row"> <article data-history-node-id="127906" class="node node--type-policy node--view-mode-teaser-restricted article"> <p class="page-label"><span class="rectangle"></span><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/data-protection-and-large-language-models" rel="bookmark">Data Protection and Large Language Models</a> </h2> <div class="node__content"> </div> </article></div> <div class="views-row"> <article data-history-node-id="126891" class="node node--type-policy node--promoted node--sticky node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Guideline</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/macos-monterey-and-older-versions-discontinued" rel="bookmark">macOS Monterey and Older Versions Discontinued</a> </h2> <div class="node__content"> <p class="item-description"> What is Happening?macOS Monterey (12.x) and older versions are all discontinued and no longer supported by Apple, which also ended security updates and maintenance.&nbsp; This means these older macOS versions no longer meet UCSF's minimum security standards.It is a minimum security standard of UCSF that all computers used for UCSF business must run vendor-supported versions of operating systems to avoid security risks.&nbsp; Computers that no longer meet this security requirement will eventually be blocked from UCSF's network. </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/it-field-services-itfs-desktop-support" hreflang="en">IT Field Services (ITFS) Desktop Support </a>, </span> <span><a href="/service/itfs-supported-macs" hreflang="en">ITFS Supported Macs</a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="126081" class="node node--type-policy node--view-mode-teaser-restricted article"> <p class="page-label"><span class="rectangle"></span><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/intune-mobile-device-management-mdm-privacy" rel="bookmark">Intune Mobile Device Management (MDM) Privacy </a> </h2> <div class="node__content"> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/email" hreflang="en">Email</a>, </span> <span><a href="/service/microsoft-365" hreflang="en">Microsoft 365</a>, </span> <span><a href="/service/microsoft-365-teams" hreflang="en">Microsoft 365: Teams</a> </span> </p> </article></div> <div class="views-row"> <article data-history-node-id="125446" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/ordering-apple-devices-ipads-and-macs" rel="bookmark">Ordering Apple Devices (iPads and Macs)</a> </h2> <div class="node__content"> <p class="item-description"> Who Can Order?To order any computers (including iPads and other mobile devices) intended to be UCSF-owned devices, please check with your supervisor, manager or department chair to determine if you are authorized to purchase before placing an order. </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/ordering-computers-or-accessories" hreflang="en">Computer and Accessory Ordering</a>, </span> <span><a href="/service/it-field-services-itfs-desktop-support" hreflang="en">IT Field Services (ITFS) Desktop Support </a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="124766" class="node node--type-policy node--view-mode-teaser-restricted article"> <p class="page-label"><span class="rectangle"></span><span class="label-text">Guideline</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/icloud-accounts-ucsf-email-addresses" rel="bookmark">iCloud Accounts with UCSF Email Addresses</a> </h2> <div class="node__content"> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/active-directory" hreflang="en">Account Login & Password</a>, </span> <span><a href="/service/it-field-services-itfs-desktop-support" hreflang="en">IT Field Services (ITFS) Desktop Support </a>, </span> <span><a href="/service/technology-introduction-learners" hreflang="en">Technology Introduction for Learners</a>, </span> <span><a href="/service/itfs-supported-macs" hreflang="en">ITFS Supported Macs</a> </span> </p> </article></div> <div class="views-row"> <article data-history-node-id="122441" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standard-guideline/ucsf-it-standard-desktop-and-laptop-workstations" rel="bookmark">UCSF IT Standard Desktop and Laptop workstations</a> </h2> <div class="node__content"> <p class="item-description"> Standard Hardware:Availability of specific models is subject to change.Peripherals may be managed to a greater or shorter useful life, based on condition and re-usability.Important Information About Ordering UCSF Macs </p> </div> </article> </div> <div class="views-row"> <article data-history-node-id="120396" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/research-analysis-environment-hosting-agreement" rel="bookmark">Research Analysis Environment - Hosting Agreement</a> </h2> <div class="node__content"> <p class="item-description"> General OverviewThis is a Service Level Agreement (“SLA”) between the campus community and the Information Technology Services Division (ITS) to document: </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/rae" hreflang="en">Research Analysis Environment (RAE)</a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="119561" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/bulk-email-standard" rel="bookmark">Bulk Email Standard</a> </h2> <div class="node__content"> <p class="item-description"> Background and PurposeBulk email is a critical mass communications tool at UCSF that is used for distributing information to large audience groups through electronic mailing lists or newsletter tools.PurposeThe purpose of the policy is to: </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/email" hreflang="en">Email</a>, </span> <span><a href="/service/listserv" hreflang="en">Listserv</a>, </span> <span><a href="/service/staffbase-email-formerly-bananatag" hreflang="en">Staffbase Email (formerly Bananatag)</a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="118081" class="node node--type-policy node--promoted node--sticky node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/what-do-returning-your-ucsf-mac-computer" rel="bookmark">What to do before returning your UCSF Mac computer</a> </h2> <div class="node__content"> <p class="item-description"> In light of concerns regarding&nbsp;Activation Lock on Macs, we advise&nbsp;all users to turn off 'Find My' by removing their UCSF-issued Mac from their iCloud accounts&nbsp;before returning their computers back to their UCSF department via one of the following methods: </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/ordering-computers-or-accessories" hreflang="en">Computer and Accessory Ordering</a>, </span> <span><a href="/service/it-field-services-itfs-desktop-support" hreflang="en">IT Field Services (ITFS) Desktop Support </a>, </span> <span><a href="/service/itfs-supported-macs" hreflang="en">ITFS Supported Macs</a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="117296" class="node node--type-policy node--view-mode-teaser-restricted article"> <p class="page-label"><span class="rectangle"></span><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/ucsf-web-browser-standards" rel="bookmark">UCSF Web Browser Standards</a> </h2> <div class="node__content"> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/it-field-services-itfs-desktop-support" hreflang="en">IT Field Services (ITFS) Desktop Support </a> </span> </p> </article></div> <div class="views-row"> <article data-history-node-id="117291" class="node node--type-policy node--view-mode-teaser-restricted article"> <p class="page-label"><span class="rectangle"></span><span class="label-text">Guideline</span></p> <h2 class="item-title"> <a href="/standard-guideline/github-enterprise-best-practices" rel="bookmark">GitHub Enterprise Best Practices</a> </h2> <div class="node__content"> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/github-enterprise-server-premises" hreflang="en">GitHub Enterprise Server (On-Premises)</a> </span> </p> </article></div> <div class="views-row"> <article data-history-node-id="10780" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/18-protected-health-information-identifiers" rel="bookmark">The 18 Protected Health Information Identifiers</a> </h2> <div class="node__content"> <p class="item-description"> What you need to knowThe 18 Protected Health Information (PHI) Identifiers include: </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/it-security-outreach-and-training" hreflang="en">IT Security Outreach and Training</a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="10860" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Guideline</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/ucsf-incident-investigation-procedures" rel="bookmark">UCSF Incident Investigation Procedures</a> </h2> <div class="node__content"> <p class="item-description"> Effective Date:&nbsp;October 1, 20061. PurposeThis document provides an overview of computer incident response and investigations procedures at the University of California, San Francisco (UCSF), as mandated in&nbsp;UCSF Policy 650-16 Addendum C: Incident Investigation. </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/security-incident-response-investigation" hreflang="en">Security Incident Response & Investigation</a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="10850" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/ucsf-650-16-addendum-c-ucsf-incident-investigation" rel="bookmark">UCSF 650-16 Addendum C - UCSF Incident Investigation</a> </h2> <div class="node__content"> <p class="item-description"> I. PurposeThis document outlines the requirements for information security incident investigations at the University of California, San Francisco (UCSF). Effective incident response is essential in mitigating damage and loss due to an information security incident. Proper handling minimizes the disruption to workflow and ensures compliance to federal, state, and University laws, rules, regulations, and policies. This document satisfies the requirement in BFB IS-3 Information Security for Incident Response Procedures. </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/security-incident-response-investigation" hreflang="en">Security Incident Response & Investigation</a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="10810" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/digital-millennium-copyright-act-dmca" rel="bookmark">Digital Millennium Copyright Act (DMCA)</a> </h2> <div class="node__content"> <p class="item-description"> What you need to knowDigital Millennium Copyright Act (DMCA)UCSF complies with the provisions of the Digital Millennium Copyright Act (DMCA). If you have a concern regarding the use of copyrighted material on any site on the UCSF network, please contact the agent designated to respond to reports alleging copyright infringement.Designated agentThe current designated agent for the UCSF campus to receive notification of claimed infringement under Title II of the DMCA is on file with the U.S. Copyright Office. </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/it-security-outreach-and-training" hreflang="en">IT Security Outreach and Training</a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="10790" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/ucsf-650-16-addendum-ucsf-roles-and-responsibilities-securing-institutional" rel="bookmark">UCSF 650-16 Addendum A - UCSF Roles and Responsibilities for Securing Institutional Information and IT Resources</a> </h2> <div class="node__content"> <p class="item-description"> RoleResponsibilitiesNotesCyber-risk Responsible Executive (CRE)&nbsp; </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/it-security-outreach-and-training" hreflang="en">IT Security Outreach and Training</a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="10750" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/ucsf-650-16-addendum-d-wireless-networks" rel="bookmark">UCSF 650-16 Addendum D - Wireless Networks</a> </h2> <div class="node__content"> <p class="item-description"> I.&nbsp;IntroductionThe use of wireless networking provides a more versatile way to access the Internet, broadening the scope of mobile computing. With the added benefits of a wireless network, there comes additional responsibility and additional risk. Authorized Users must be aware of the inherent security issues that exist in a wireless environment.&nbsp;Caution must be exercised to ensure a safe, secure, and reliable computing environment and reduce the risk of a security incident. </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/it-security-outreach-and-training" hreflang="en">IT Security Outreach and Training</a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="8300" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Standard</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/exemption-it-field-services" rel="bookmark">Exemption from IT Field Services</a> </h2> <div class="node__content"> <p class="item-description"> BackgroundExempt positionsTraineesVolunteersEmployees of affiliated organizationsExempt title codesGeographic service areaBasic science research exemptionResponsibilities of exempt users </p> </div> <p class="field field--name-field-impacted-services field--type-entity-reference field--label-inline clearfix"> <strong class="field__label">Impacted Services: </strong> <span><a href="/service/it-field-services-itfs-desktop-support" hreflang="en">IT Field Services (ITFS) Desktop Support </a> </span> </p> </article> </div> <div class="views-row"> <article data-history-node-id="8180" class="node node--type-policy node--view-mode-teaser article"> <p class="page-label"><span class="label-text">Guideline</span></p> <h2 class="item-title"> <a href="/standards-and-guidelines/field-services-customer-responsibilities" rel="bookmark">Field Services Customer Responsibilities</a> </h2> <div class="node__content"> <p class="item-description"> What you need to knowCustomers must:&nbsp; </p> </div> <p class="field 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