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href="/en/postal-solutions/technical-solutions">Technical Solutions</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="54629225"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services">Programmes & Services</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="59586360"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/capacity-building">Capacity Building</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="34050507"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/covid19">COVID-19</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="57862152"> <i class="upu-icon upu-icon-Link"></i> </div> </li> </ul> </div> </div> <div id="4888582" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Press</span> </a> </h4> <ul> <li> <a href="/en/news-media/press/press-releases">Press Releases</a> </li> <li> <a href="/en/news-media/press/backgrounders-factsheets">Backgrounders & Factsheets</a> </li> <li> <a href="/en/news-media/press/speeches">Speeches</a> </li> <li> <a href="/en/news-media/press/media-contacts">Media Contacts</a> </li> </ul> </div> <div id="38213950" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">About UPU</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/acts">Acts</a> <div class="go-to-submenu" data-parent-id="38213950" data-sub-menu-id="16673169"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/strategy">Strategy</a> <div class="go-to-submenu" data-parent-id="38213950" data-sub-menu-id="11678922"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/member-countries">Member Countries</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies">Bodies</a> <div class="go-to-submenu" data-parent-id="38213950" data-sub-menu-id="35396313"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/director-general">Director General</a> </li> <li> <a href="/en/universal-postal-union/about-upu/deputy-director-general">Deputy Director General</a> </li> <li> <a href="/en/universal-postal-union/about-upu/cooperatives-boards">Cooperatives & Boards</a> </li> <li> <a href="/en/universal-postal-union/about-upu/restricted-unions">Restricted Unions</a> </li> <li> <a href="/en/universal-postal-union/about-upu/finance">Finance</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits">Audits</a> <div class="go-to-submenu" data-parent-id="38213950" data-sub-menu-id="56697760"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/history">History</a> <div class="go-to-submenu" data-parent-id="38213950" data-sub-menu-id="26726852"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/termpost">TERMPOST</a> </li> </ul> </div> <div id="60544247" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Activities</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/physical-services">Physical Services</a> <div class="go-to-submenu" data-parent-id="60544247" data-sub-menu-id="34547369"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/digital-services">Digital Services</a> <div class="go-to-submenu" data-parent-id="60544247" data-sub-menu-id="15099507"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/financial-services">Financial Services</a> <div class="go-to-submenu" data-parent-id="60544247" data-sub-menu-id="1678341"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development">Sustainable Development</a> <div class="go-to-submenu" data-parent-id="60544247" data-sub-menu-id="15129860"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/technical-cooperation">Technical Cooperation</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation">Trade Facilitation</a> <div class="go-to-submenu" data-parent-id="60544247" data-sub-menu-id="3165652"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/research-publications">Research & Publications</a> <div class="go-to-submenu" data-parent-id="60544247" data-sub-menu-id="20899224"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/philately-ircs">Philately & IRCs</a> <div class="go-to-submenu" data-parent-id="60544247" data-sub-menu-id="17429045"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/standardization">Standardization</a> </li> </ul> </div> <div id="13878100" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Outreach & Campaigns</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/outreach-campaigns/150-years-of-the-upu">UPU@150</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/sdgs-in-focus">SDGs in focus</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/dangerous-goods">Dangerous Goods</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/international-letterwriting-competition-for-young-people">International Letter-Writing Competition for Young People</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/upu-world-leaders-forum">UPU World Leaders Forum</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/world-post-day">World Post Day</a> </li> </ul> </div> <div id="8938299" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Who we work with</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/who-we-work-with/governments-and-designated-operators">Governments and designated operators</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations">UN and international organizations</a> <div class="go-to-submenu" data-parent-id="8938299" data-sub-menu-id="48716879"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/partner-with-us/who-we-work-with/ngos-and-foundations">NGOs and foundations</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/private-sector">Private sector</a> </li> </ul> </div> <div id="35323470" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Where we need your support</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/where-we-need-your-support/post4health">Post4Health</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/financial-inclusion">Financial inclusion</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/access-to-government-services">Access to government services</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/ecommerce-for-socioeconomic-development">E-commerce for socio-economic development</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/trade-facilitation">Trade facilitation</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/digital-transformation">Digital transformation</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/greening-postal-services">Greening postal services</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/disaster-risk-management">Disaster risk management</a> </li> </ul> </div> <div id="53128433" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Useful Documents</span> </a> </h4> <ul> <li> <a href="/en/members-centre/useful-documents/council-of-administration">Council of Administration</a> </li> <li> <a href="/en/members-centre/useful-documents/postal-operations-council">Postal Operations Council</a> </li> </ul> </div> <div id="53156426" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Policies & Regulation</span> </a> </h4> <ul> <li> <a href="/en/members-centre/policies-regulation/data-collection-and-protection-policies">Data collection and protection policies</a> </li> <li> <a href="/en/members-centre/policies-regulation/extraterritorial-offices-of-exchange-etoes">Extra-Territorial Offices of Exchange (ETOEs)</a> </li> <li> <a href="/en/members-centre/policies-regulation/status-of-postal-entities">Status of Postal Entities</a> </li> <li> <a href="/en/members-centre/policies-regulation/universal-postal-service">Universal Postal Service</a> </li> </ul> </div> <div id="54528059" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Questionnaires & Surveys</span> </a> </h4> <ul> <li> <a href="/en/members-centre/questionnaires-surveys/study-to-determine-mail-flows-exchanged-between-the-designated-operators-of-union-member-countries">Study to determine mail flows exchanged between the designated operators of Union member countries</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/provisional-qualitylinked-terminal-dues-rates-in-2024">Provisional quality-linked terminal dues rates in 2024 </a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/electronic-postal-services-questionnaire">Electronic postal services questionnaire</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/postal-statistics-questionnaire">Postal statistics questionnaire</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/questionnaire-on-disaster-risk-management-in-the-postal-sector">Questionnaire on disaster risk management in the postal sector</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/stakeholder-consultation-on-opening-up-the-upu-to-wider-postal-sector-players">Stakeholder consultation on opening up the UPU to wider postal sector players</a> </li> </ul> </div> <div id="54629225" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Technical Solutions</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/technical-solutions/postal-technology-centre">Postal Technology Centre</a> </li> <li> <a href="/en/postal-solutions/technical-solutions/products">Products</a> </li> </ul> </div> <div id="59586360" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Programmes & Services</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/addressing-solutions">Addressing Solutions</a> </li> <li> <a href="/en/postal-solutions/programmes-services/compendia">Compendia</a> </li> <li> <a href="/en/postal-solutions/programmes-services/direct-marketing">Direct Marketing</a> </li> <li> <a href="/en/postal-solutions/programmes-services/ecommerce">E-commerce</a> </li> <li> <a href="/en/postal-solutions/programmes-services/express-mail-service">Express Mail Service</a> </li> <li> <a href="/en/postal-solutions/programmes-services/physical-services">Physical Services</a> <div class="go-to-submenu" data-parent-id="59586360" data-sub-menu-id="38316874"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain">Postal Supply Chain</a> <div class="go-to-submenu" data-parent-id="59586360" data-sub-menu-id="65587530"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/ready-to-market-interoperability-group-rmig">Ready to Market Interoperability Group (RMIG)</a> </li> <li> <a href="/en/postal-solutions/programmes-services/remuneration">Remuneration</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service">Quality of service</a> <div class="go-to-submenu" data-parent-id="59586360" data-sub-menu-id="59672370"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund">Quality of Service Fund</a> <div class="go-to-submenu" data-parent-id="59586360" data-sub-menu-id="38264999"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/settlement-systems">Settlement systems</a> <div class="go-to-submenu" data-parent-id="59586360" data-sub-menu-id="63045645"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/standards">Standards</a> </li> <li> <a href="/en/postal-solutions/programmes-services/trade-facilitation">Trade facilitation</a> <div class="go-to-submenu" data-parent-id="59586360" data-sub-menu-id="2228871"> <i class="upu-icon upu-icon-Link"></i> </div> </li> </ul> </div> <div id="34050507" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Capacity Building</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation">Development Cooperation</a> <div class="go-to-submenu" data-parent-id="34050507" data-sub-menu-id="42105851"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/capacity-building/emergency-and-solidarity-fund">Emergency and Solidarity Fund</a> </li> <li> <a href="/en/postal-solutions/capacity-building/easy-export">Easy Export</a> </li> <li> <a href="/en/postal-solutions/capacity-building/financial-inclusion-technical-assistance-facility">Financial Inclusion Technical Assistance Facility</a> </li> <li> <a href="/en/postal-solutions/capacity-building/addressing-assistance-to-countries">Addressing Assistance to Countries</a> </li> </ul> </div> <div id="57862152" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">COVID-19</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/covid19/upu-action-on-network-disruptions-caused-by-covid19">UPU action on network disruptions caused by COVID-19</a> </li> <li> <a href="/en/postal-solutions/covid19/postal-social-financial-and-trade-services-during-covid19">Postal social financial and trade services during COVID-19</a> <div class="go-to-submenu" data-parent-id="57862152" data-sub-menu-id="49920779"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/covid19/resources-for-member-countries">Resources for member countries</a> </li> </ul> </div> <div id="16673169" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="38213950"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Acts</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/acts/archives-of-congresses">Archives of Congresses</a> </li> </ul> </div> <div id="11678922" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="38213950"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Strategy</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/strategy/rsf-2024">RSF 2024</a> </li> </ul> </div> <div id="35396313" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="38213950"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Bodies</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/bodies/congress">Congress</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/council-of-administration">Council of Administration</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/postal-operations-council">Postal Operations Council</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/consultative-committee">Consultative Committee</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies/international-bureau">International Bureau</a> </li> </ul> </div> <div id="56697760" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="38213950"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Audits</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/audits/external-audits">External audits</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits/internal-audits">Internal audits</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits/joint-inspection-unit-of-the-united-nations-system">Joint Inspection Unit of the United Nations System</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits/united-nations-global-marketplace-ungm">United Nations Global Marketplace (UNGM)</a> </li> </ul> </div> <div id="26726852" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="38213950"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">History</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/history/role-in-the-un">Role in the UN</a> </li> <li> <a href="/en/universal-postal-union/about-upu/history/languages">Languages</a> </li> </ul> </div> <div id="34547369" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="60544247"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Physical Services</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/physical-services/addressing">Addressing</a> </li> <li> <a href="/en/universal-postal-union/activities/physical-services/postal-products">Postal Products</a> </li> <li> <a href="/en/universal-postal-union/activities/physical-services/remuneration">Remuneration</a> </li> <li> <a href="/en/universal-postal-union/activities/physical-services/postal-supply-chain">Postal Supply Chain</a> </li> </ul> </div> <div id="15099507" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="60544247"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Digital Services</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/digital-services/connect-post">Connect.post</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/digital-readiness-for-ecommerce-dre">Digital readiness for e-commerce (DRE)</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/upu-innovation-challenge">UPU Innovation Challenge</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/taxonomy-of-digital-philatelic-products">Taxonomy of digital philatelic products</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/upu-cybersecurity-framework">UPU CYBERSECURITY FRAMEWORK</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/post-domain">.POST Domain</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/research">Research</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/etrade-for-all">eTrade for All</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/wsis">WSIS</a> </li> </ul> </div> <div id="1678341" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="60544247"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Financial Services</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/financial-services/postransfer">PosTransfer</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/postal-payment-services-user-group">Postal Payment Services User Group</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/payments-dialogue-webinars">Payments dialogue webinars</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/postal-payment-services-key-documents">Postal payment services key documents</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/research">Research</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/technical-assistance">Technical assistance</a> </li> <li> <a href="/en/universal-postal-union/activities/financial-services/financial-inclusion-projects-sponsored-through-the-japan-fund">Financial inclusion projects sponsored through the Japan Fund</a> </li> </ul> </div> <div id="15129860" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="60544247"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Sustainable Development</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/sustainable-development/sustainable-development-goals-sdgs">Sustainable Development Goals (SDGs)</a> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development/disaster-risk-management">Disaster Risk Management</a> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development/the-postal-social-services-project">The Postal Social Services Project</a> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development/climate-action">Climate Action</a> </li> </ul> </div> <div id="3165652" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="60544247"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Trade Facilitation</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-award-2024">TradePost Award 2024</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-forum-2024">TradePost Forum 2024</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/trade-post-forum-2023">Trade Post Forum 2023</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-webinar">TradePost webinar</a> </li> </ul> </div> <div id="20899224" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="60544247"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Research & Publications</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/research-publications/upu-think-tank-briefs">UPU Think Tank Briefs</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/integrated-index-for-postal-development">Integrated Index for Postal Development</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/postal-economics">Postal Economics</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/postal-statistics">Postal Statistics</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/all-publications">All publications</a> </li> </ul> </div> <div id="17429045" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="60544247"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Philately & IRCs</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/philately-ircs/world-association-for-the-development-of-philately-wadp">World Association for the Development of Philately (WADP)</a> </li> <li> <a href="/en/universal-postal-union/activities/philately-ircs/international-reply-coupons-ircs">International Reply Coupons (IRCs)</a> </li> </ul> </div> <div id="48716879" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="8938299"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">UN and international organizations</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/wto">WTO</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/otif">OTIF</a> </li> </ul> </div> <div id="38316874" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="59586360"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Physical Services</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/physical-services/letter-post-forms">Letter Post Forms</a> </li> <li> <a href="/en/postal-solutions/programmes-services/physical-services/parcel-post-forms">Parcel Post Forms</a> </li> </ul> </div> <div id="65587530" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="59586360"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Postal Supply Chain</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/security">Security</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/transport">Transport</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/customs">Customs</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/postal-supply-chain-integration">Postal Supply Chain Integration</a> </li> </ul> </div> <div id="59672370" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="59586360"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Quality of service</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service/compliance-to-upu-standards">Compliance to UPU Standards</a> </li> </ul> </div> <div id="38264999" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="59586360"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Quality of Service Fund</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/member-countries">Member Countries</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/international-bureau">International Bureau</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/rules-and-procedures">Rules and Procedures </a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/projects-and-finance">Projects and Finance</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/qsf-activities">QSF Activities </a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/board">Board</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/more-about-qsf">More about QSF</a> </li> </ul> </div> <div id="63045645" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="59586360"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Settlement systems</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/settlement-systems/upuclearing">UPU*Clearing</a> </li> <li> <a href="/en/postal-solutions/programmes-services/settlement-systems/ppsclearing">PPS*Clearing</a> </li> </ul> </div> <div id="2228871" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="59586360"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Trade facilitation</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/trade-facilitation/trade-faciliation-and-postal-services">Trade faciliation and postal services</a> </li> <li> <a href="/en/postal-solutions/programmes-services/trade-facilitation/upu-trade-inclusion-approach">UPU Trade Inclusion approach</a> </li> </ul> </div> <div id="42105851" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="34050507"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Development Cooperation</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation/upu-presence-in-the-field">UPU presence in the field</a> </li> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation/southsouth-triangular-cooperation">South-South & Triangular Cooperation</a> </li> <li> <a href="/en/postal-solutions/capacity-building/development-cooperation/postal-reform">Postal Reform</a> </li> <li> <a 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value="False" /> <input type="hidden" name="FilteredCategories" value="TheCOVID-19Crisis,PostalEconomics,PostalSocialServices_1,2IPD_1,Addressing_1,Factsheets,DigitalServices_1,MarketResearch,Environment_2,DisasterRiskManagement,DirectMarketing,FinancialInclusion_2,UnionPostale,CongressPublications,Remuneration_2,Statistics,ThinkTankBriefs,Environment_3" /> </div> </form> <div id="publications-container"> <div id="publications-list" class="row grid"> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/54d7330e-4eb5-4c5e-abfa-0ce14eb522e4/202411dPRMThinkTankBriefNo2-2024Homepage4x3_EN.jpg" alt="Digital trade regulations – an analysis of their impact on postal volumes" loading="lazy"> <div class="card-body"> <h4 class="card-title"> <a href="/en/publications/think-tank-briefs/digital-trade-regulations-an-analysis-of-their-impact-on-postal-volumes">Digital trade regulations – an analysis of their impact on postal volumes</a> </h4> <div class="card-text"> <span class="news-date">15.11.2024</span><span class="news-separator"> — </span>This policy brief focuses on physical digital trade, specifically the cross-border e-commerce of tangible goods ordered through digital platforms. It examines the impacts of preferential trade agreements (PTAs) with digital trade provisions on cross-border e-commerce, with particular emphasis on their implications for designated operators and policymakers. </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/5b9dd6a3-0420-4706-91f6-8619ae310a72/202410mSMESubStudyWeb4x3_EN.jpg" alt="Potential postal business models to serve MSMEs: Companion document to the study “Posts as enablers of MSME payment digitalization”" loading="lazy"> <div class="card-body"> <h4 class="card-title"> <a href="/en/publications/msmes/potential-postal-business-models-to-serve-msmes-companion-document-to-the-study-posts-as-enablers">Potential postal business models to serve MSMEs: Companion document to the study “Posts as enablers of MSME payment digitalization”</a> </h4> <div class="card-text"> <span class="news-date">02.10.2024</span><span class="news-separator"> — </span>This particular report serves as a companion document to the study “Posts as enablers of MSME payment digitalization”. </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/fe18eaad-df0e-4899-bdd2-beb36ffbb1a4/202410mSMEMainStudyWeb4x3_EN.jpg" alt="Posts as enablers of MSME payment digitalization" loading="lazy"> <div class="card-body"> <h4 class="card-title"> <a href="/en/publications/msmes/posts-as-enablers-of-msme-payment-digitalization">Posts as enablers of MSME payment digitalization</a> </h4> <div class="card-text"> <span class="news-date">02.10.2024</span><span class="news-separator"> — </span>The role of Posts should ideally be to facilitate digital payments between micro, small and medium enterprises (MSMEs) and their customers and suppliers. As a trusted member of the community, Posts serve both as ambassadors and customer support to foster MSME digitalization. </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/98d053df-ecc5-4f77-83d7-f860858fc324/202409uPUPolicyBriefNo1_2024_4x3_EN.jpg" alt="Citizen access to postal services – a precursor for socio-economic growth" loading="lazy"> <div class="card-body"> <h4 class="card-title"> <a href="/en/publications/think-tank-briefs/citizen-access-to-postal-services-a-precursor-for-socioeconomic-growth">Citizen access to postal services – a precursor for socio-economic growth</a> </h4> <div class="card-text"> <span class="news-date">20.09.2024</span><span class="news-separator"> — </span>The analysis presented in this policy brief goes beyond the economic factor to show that the postal sector also makes a significant contribution towards the achievement of national SDGs.<br />   </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/98db908a-2497-4d38-9664-b053f6f8aa13/202409uNEPUPUPublicationsImage4x3Malaysia_EN_FR.jpg" alt="Greening First and Last-Mile Delivery Infrastructure in Malaysia" loading="lazy"> <div class="card-body"> <h4 class="card-title"> <a href="/en/publications/environment/greening-first-and-lastmile-delivery-infrastructure-in-malaysia">Greening First and Last-Mile Delivery Infrastructure in Malaysia</a> </h4> <div class="card-text"> <span class="news-date">18.09.2024</span><span class="news-separator"> — </span>The case study titled "Greening First and Last-Mile Delivery Infrastructure in Malaysia" underscores the pivotal role of Pos Malaysia in supporting the nation's climate commitments and ambitious goals to reduce greenhouse gas emissions. This study highlights Pos Malaysia's initiatives in fleet electrification and overall sustainability, positioning the postal service as a key contributor to Malaysia's environmental strategy. </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/21b5e031-500d-44af-a046-25cb56c09262/202409uNEPUPUPublicationsImage4x3France_EN_FR.jpg" alt="Infrastructure for Circularity in the French Postal Sector" loading="lazy"> <div class="card-body"> <h4 class="card-title"> <a href="/en/publications/environment/infrastructure-for-circularity-in-the-french-postal-sector">Infrastructure for Circularity in the French Postal Sector</a> </h4> <div class="card-text"> <span class="news-date">18.09.2024</span><span class="news-separator"> — </span>The case study titled "Infrastructure for Circularity in the French Postal Sector" examines how La Poste France, as a publicly owned and mission-driven company, is transforming its operations through an integrated circular approach. This transformation involves making their processes more environmentally friendly, influencing the broader value chain, and diversifying their services to create new revenue streams. This study will be of special interest to those engaged in the green transformation of the postal sector, as well as to stakeholders focused on broader environmental policy issues. </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/3a6a1369-6ee0-4a1f-a987-d29aec4ab54d/UP2-24-4x3-EN.jpg" alt="Union Postale Summer 2024" loading="lazy"> <div class="card-body"> <h4 class="card-title"> <a href="/en/publications/up-2024/union-postale-summer-2024">Union Postale Summer 2024</a> </h4> <div class="card-text"> <span class="news-date">16.08.2024</span><span class="news-separator"> — </span>This quarter in UNION POSTALE we’ve taken a deep-dive into the ways the UPU and its members are working to build the strongest postal network possible – both physically and digitally. </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/e20e75b1-f0ff-4a5e-bd90-2c182253226c/202408coverImageSmallFinalTraditionalMarketStudy_EN.jpg" alt="Strategies and ways for developing the traditional letter-post (documents) market" loading="lazy"> <div class="card-body"> <h4 class="card-title"> <a href="/en/publications/physical-postal-services/strategies-and-ways-for-developing-the-traditional-letterpost-documents-market">Strategies and ways for developing the traditional letter-post (documents) market</a> </h4> <div class="card-text"> <span class="news-date">08.08.2024</span><span class="news-separator"> — </span>The growth of e-commerce and the associated shift of focus towards physical postal services for items containing goods may have the potential to undermine the development of the traditional letter-post (documents) market. The aim of the research was to explore possible scenarios and future developments for each of the letter-post services defined in the UPU regulations by examining current products, trends, customer needs, and competition. The study should assist designated operators (DOs) to adjust their international letter-post services, while enabling the UPU to support DOs in the best way possible. </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/439417f6-3114-4716-93fd-ab4a09b25ccb/202408cover-image-small_Final_Development-of-physical-postal-services_EN-2_1.jpg" alt="Development of physical postal services to better reflect e‑commerce customer needs in both the “below 2 kg” and “above 2 kg” markets" loading="lazy"> <div class="card-body"> <h4 class="card-title"> <a href="/en/publications/physical-postal-services/development-of-physical-postal-services-to-better-reflect-ecommerce-customer-needs-in-both-the-bel">Development of physical postal services to better reflect e‑commerce customer needs in both the “below 2 kg” and “above 2 kg” markets</a> </h4> <div class="card-text"> <span class="news-date">08.08.2024</span><span class="news-separator"> — </span>This study, covering all UPU regions, was conducted as part of the research on physical postal services and e-commerce market development outlined in the Abidjan Business Plan, which was approved at the 27th Congress in Côte d’Ivoire in 2021. The aim of the research was to understand the factors influencing the use of physical postal services for e-commerce shipments, focusing on weight categories above and below 2 kg, and to evaluate how the UPU's physical postal service portfolio could be enhanced to better meet the needs of e-commerce customers. </div> </div> </div> </div> <div class="col-md-4 grid-item"> <div class="card"> <img class="card-img-top img-cover" src="/getmedia/f2aab299-1eaf-43a2-9ce3-6408f02f18d7/unionPostaleWinterSpring2324PreviewEn.jpg" alt="Union Postale Winter 2023/Spring 2024" loading="lazy"> <div class="card-body"> <h4 class="card-title"> <a href="/en/publications/up-2024/union-postale-winter-2023spring-2024">Union Postale Winter 2023/Spring 2024</a> </h4> <div class="card-text"> <span class="news-date">19.03.2024</span><span class="news-separator"> — </span>In this issue of Union Postale, we celebrate the UPU’s important role in shaping the past, present and future of postal services. </div> </div> 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