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current-menu-item page_item page-item-349 current_page_item menu-item-361 361" href="https://rodlaverarena.com.au/plan-your-visit/faqs/">FAQs</a> </div> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-397 397 dropdown nav-item"><a class="nav-link" href="https://rodlaverarena.com.au/about/" id="menuItem_397" aria-haspopup="true" aria-expanded="false">About</a><a data-bs-toggle="dropdown" class="dropdown-toggle-mobile"></a> <div class="dropdown-menu px-0" id="sub_nav_397" aria-labelledby="navbarDropdown"> <a class="dropdown-item menu-item menu-item-type-custom menu-item-object-custom menu-item-10507 our-history-2" href="http://mopt.com.au/about/our-history/#RLA">Our History</a> </div> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-354 354 nav-item"><a class="nav-link" href="https://rodlaverarena.com.au/contact/">Contact</a> </li></ul></nav><nav class="nav-secondary ms-lg-auto"><ul id="menu-secondary" class="navbar-nav genesis-nav-menu menu"> <li id="menu-item-70" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-70 70 nav-item"><a class="nav-link" href="https://rodlaverarena.com.au/plan-your-visit/getting-here/"><i class="material-icons"> commute</i><span class="link-text">Getting Here</span></a> </li> <li id="menu-item-427" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-427 parking nav-item"><a class="nav-link" href="https://prebook.mopt.vic.gov.au/"><i class="material-icons"> local_parking</i><span class="link-text">Parking</span></a> </li> <li id="menu-item-65" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-65 65 nav-item"><a class="nav-link" href="https://rodlaverarena.com.au/plan-your-visit/accessibility/"><i class="material-icons"> accessible</i><span class="link-text">Accessibility</span></a> </li> <li id="menu-item-889" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-889 maps-3 nav-item"><a class="nav-link" href="https://rodlaverarena.com.au/plan-your-visit/maps?active_venue=GhIJ0i-2tSrpQsAR3YdyWFAfYkA"><i class="material-icons"> location_on</i><span class="link-text">Maps</span></a> </li></ul></nav><button class="header-search-toggle dropdown-toggle dropdown-no-caret bg-primary text-white" type="button" id="dropdownMenuButton2" data-bs-toggle="dropdown" data-bs-offset="10,10" data-bs-reference="parent" aria-expanded="false"> <span class="material-icons">search</span> </button> <div class="header-search-dropdown dropdown-menu dropdown-menu-end bg-tertiary rounded rounded-lg-0" aria-labelledby="dropdownMenuButton2"> <div class="container p-md-2 d-flex align-items-center justify-content-between"> <form role="search" method="get" class="search-form form-inline d-flex align-items-center flex-grow-1" action="https://rodlaverarena.com.au/"> <button type="submit" class="search-submit btn btn-sm btn-link text-primary" aria-label="Submit"><span class="material-icons">search</span></button> <label class="screen-reader-text">Search for:</label> <input type="search" class="form-control search-field bg-tertiary border-0" placeholder="Search …" value="" name="s" /> </form> <button type="button" class="btn btn-close fs-4 text-primary" data-bs-toggle="dropdown" aria-label="Close"></button> </div> </div></div></div></header><div class="site-inner "><div class="content-sidebar-wrap justify-content-center"><main class="content " id="genesis-content"><article class="post-349 page type-page status-publish has-post-thumbnail entry " aria-label="FAQs"><div class="entry-content"> <div class="wp-block-genesis-blocks-gb-columns gpb-tangerine-section-hero-header gpb-tangerine-header gb-layout-columns-1 gb-1-col-equal gb-has-background-dim gb-has-background-dim-50 has-primary-background-color has-white-color gb-columns-center alignfull" style="padding-top:6em;padding-right:2em;padding-bottom:5em;padding-left:2em;background-position:50% 3%"><div class="gb-layout-column-wrap gb-block-layout-column-gap-3 gb-is-responsive-column" style="max-width:1300px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <h1 class="wp-block-heading has-text-align-left" id="h-faqs">FAQS</h1> </div></div> </div></div> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideright gb-columns-center" style="padding:2em"><div class="gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column" style="max-width:1300px"> <div class="wp-block-genesis-blocks-gb-column is-sticky gb-block-layout-column"><div class="gb-block-layout-column-inner" style="padding-top:2em"> <p><strong>Quick Links</strong></p> <div class="wp-block-buttons d-flex flex-column is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button is-style-arrow-text-button w-100"><a class="wp-block-button__link has-primary-color has-text-color wp-element-button" href="#FAQ_Parking"><strong>PARKING</strong></a></div> <div class="wp-block-button is-style-arrow-text-button w-100"><a class="wp-block-button__link has-primary-color has-text-color wp-element-button" href="#FAQ_Prohibited"><strong>PROHIBITED ITEMS</strong></a></div> <div class="wp-block-button is-style-arrow-text-button w-100"><a class="wp-block-button__link has-primary-color has-text-color wp-element-button" href="#FAQ_Ticketing"><strong>TICKETING</strong></a></div> <div class="wp-block-button is-style-arrow-text-button w-100"><a class="wp-block-button__link has-primary-color has-text-color wp-element-button" href="#FAQ_Retail"><strong>RETAIL</strong></a></div> <div class="wp-block-button is-style-arrow-text-button w-100"><a class="wp-block-button__link has-primary-color has-text-color wp-element-button" href="#FAQ_Other"><strong>OTHER</strong></a></div> </div> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner" style="padding-top:2em;padding-bottom:2em"> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="FAQ_Parking">Parking</h4> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Is parking available?</summary><div class="gb-accordion-text"> <p>Parking is available at the <a href="https://www.google.com/maps/dir/?api=1&destination=-37.8230567495,144.983905517" target="_blank" rel="noreferrer noopener">Eastern Plaza Car Park</a> (Entrance D, Olympic Boulevard). We strongly recommend <a href="https://prebook.mopt.vic.gov.au/en/" target="_blank" rel="noreferrer noopener">pre-booking</a>; drive-up spaces are subject to availability. Bookings close at midnight the night before the event.</p> <p>Note: Accessible parking must be pre-booked via <a href="https://premier.ticketek.com.au/shows/show.aspx?sh=MOPTPARK23" target="_blank" rel="noreferrer noopener">Ticketek</a>. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">What if parking is sold out?</summary><div class="gb-accordion-text"> <p>If parking is sold out or unavailable, several private operators are located near the precinct:</p> <ul> <li><a href="https://www.mcg.org.au/getting-around/parking-schedule" target="_blank" rel="noreferrer noopener">Yarra Park (MCG)</a> </li> <li><a href="https://www.secureparking.com.au/en-au/car-parks/?latitude=-37.8209274&longitude=144.9783288&maxDistance=10000&limit=100&showAllResults=true" target="_blank" rel="noreferrer noopener">Secure Parking</a></li> <li><a href="https://www.wilsonparking.com.au/find-a-park/?entry=06-23-2023,05:33pm&exit=06-23-2023,06:33pm&carParkFeature=">Wilson Parking</a></li> <li><a href="https://www.centro-parking.com.au/mel-acdc-garage" target="_blank" rel="noreferrer noopener">Centro Parking</a></li> </ul> <p>Limited on-street parking is available via the Botanical Gardens along the Yarra River. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I leave and re-enter if I’ve pre-booked parking? </summary><div class="gb-accordion-text"> <p>No, only one entrance and exit are permitted for your booking.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Am I permitted a grace period if I’ve pre-booked parking?</summary><div class="gb-accordion-text"> <p>Yes, you may arrive and leave within one hour of your nominated booking time.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">What should I do if I’ve pre-booked and left my credit card at home?   </summary><div class="gb-accordion-text"> <p>Please speak to one of our attendants or press the help button when you arrive to retrieve your booking. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">How do I cancel my booking?  </summary><div class="gb-accordion-text"> <p>If you’ve pre-booked online, you can <a href="https://prebook.mopt.vic.gov.au/en/" target="_blank" rel="noreferrer noopener">log in</a> and manage your booking.   </p> <p>If you no longer need your booking, you can cancel up to 24 hours before the event.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">How do I book accessible parking?  </summary><div class="gb-accordion-text"> <p>Accessible parking must be pre-booked via <a href="https://premier.ticketek.com.au/shows/show.aspx?sh=MOPTPARK23" target="_blank" rel="noreferrer noopener">Ticketek</a>.</p> <p>We strongly recommend parking is booked in advance to avoid disappointment. </p> <p>Please note, that there are a limited number of accessible parking bays located out the front of John Cain Arena (Olympic Boulevard).</p> </div></details></div> </div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <div style="height:46px" aria-hidden="true" class="wp-block-spacer"></div> <h4 class="wp-block-heading" id="FAQ_Prohibited">Prohibited Items</h4> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I bring a bag?</summary><div class="gb-accordion-text"> <p>For most events at Rod Laver Arena, bags must be A4 size or smaller. Larger bags are not permitted.</p> <p>Exceptions to this are for sports and family events, bags must be able to fit under a seat. A limit of one bag per person applies.</p> <p>Please refer to your event page for specific bag restrictions.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">What if I require a larger bag for medical reasons?</summary><div class="gb-accordion-text"> <p>Guests with medical requirements are permitted to bring a larger bag. All bags will be subject to a search on arrival.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I bring a handbag to a concert?</summary><div class="gb-accordion-text"> <p>Handbags are permitted provided they are A4 size or smaller and do not have studs or embellishments.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Is cloaking available?</summary><div class="gb-accordion-text"> <p>Cloaking is available via the Information Desk (Gate 4) or Show Court 3. Any prohibited items listed in the venue <a href="https://rodlaverarena.com.au/plan-your-visit/conditions-of-entry/">Conditions of Entry</a> will not be accepted for cloaking.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I bring a camera?</summary><div class="gb-accordion-text"> <p>Small, handheld personal cameras are permitted. However, cameras with a detachable lens above 300mm are not permitted.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I bring a pram?</summary><div class="gb-accordion-text"> <p>Prams are not permitted, except for certain sports and family events, where pram cloaking will be made available.</p> <p>Please refer to your event page for specific pram conditions.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I bring an umbrella?</summary><div class="gb-accordion-text"> <p>Small umbrellas are permitted but must not be opened within the venue.</p> </div></details></div> </div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <div style="height:46px" aria-hidden="true" class="wp-block-spacer"></div> <h4 class="wp-block-heading" id="FAQ_Ticketing">Ticketing</h4> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Where can I book tickets?</summary><div class="gb-accordion-text"> <p>Tickets should only be purchased through the venue’s authorised ticketing partner, Ticketek. For the Australian Open, tickets can be purchased through Ticketmaster. </p> <p>You should be wary of purchasing tickets through unauthorised sellers, as there is no guarantee these tickets will be valid for entry into the event.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">What can go wrong if I purchase tickets from an unauthorised seller? </summary><div class="gb-accordion-text"> <p>You should be wary of purchasing tickets through unauthorised sellers or online marketplaces, as there is no guarantee these tickets will be valid for entry into the event.  </p> <p>Additionally, if the event is cancelled or postponed, you will not be able to access a refund or re-issued ticket. </p> <p>You can lodge a complaint against an unauthorised seller to <a href="https://www.consumer.vic.gov.au/" target="_blank" rel="noreferrer noopener">Consumer Affairs Victoria</a> or the <a href="https://www.accc.gov.au/" target="_blank" rel="noreferrer noopener">Australian Competition and Consumer Commission.</a> Your bank or credit card provider may also be able to assist. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">What do I do if I don’t think my tickets are genuine?</summary><div class="gb-accordion-text"> <p>If you think you have purchased tickets that are not genuine, you should immediately contact the person or website who sold them to you.   </p> <p>Unfortunately, it can be difficult to check the validity of a ticket without the original purchaser’s name and details. </p> <p>You can lodge a complaint against an unauthorised seller to <a href="https://www.consumer.vic.gov.au/" target="_blank" rel="noreferrer noopener">Consumer Affairs Victoria</a> or the <a href="https://www.accc.gov.au/" target="_blank" rel="noreferrer noopener">Australian Competition and Consumer Commission.</a> Your bank or credit card provider may also be able to assist.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">How do I know where my seats are located?</summary><div class="gb-accordion-text"> <p>Seating maps are available on the Ticketek website, and you can choose your seats before purchase. </p> <p>Once you have purchased your tickets, you are unable to change your seating allocation. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">How will my tickets be delivered? </summary><div class="gb-accordion-text"> <p>Tickets purchased online are mobile-only and will be delivered electronically to your device.</p> <p>To ensure a smooth entry into the venue, download your tickets to your Digital Wallet before arriving.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">When will my tickets be delivered?</summary><div class="gb-accordion-text"> <p>The timing for the release of mobile tickets is determined by the event promoter. </p> <p>You may receive your tickets at the time of purchase, or they may be delayed until closer to the event date.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I still purchase a ticket without a mobile phone? </summary><div class="gb-accordion-text"> <p>Tickets can be purchased online or from a physical Ticketek outlet.  </p> <p>If you are unable to access your tickets via a mobile device, hard-copy tickets can be issued at the venue box office with proof of purchase.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">If an event is cancelled, am I eligible for a refund?</summary><div class="gb-accordion-text"> <p>Yes. Guests can <a href="https://help.ticketek.com.au/hc/en-us/requests/new?ticket_form_id=360000131288">request a refund</a> via Ticketek. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">How can I safely and securely sell my tickets?</summary><div class="gb-accordion-text"> <p>If you are unable to attend the event or need to sell your ticket, <a href="https://marketplace.ticketek.com.au/" target="_blank" rel="noreferrer noopener">Ticketek Marketplace</a> is an easy and secure option.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">How can I book accessible tickets? </summary><div class="gb-accordion-text"> <p>Accessible seating must be pre-booked via Ticketek’s Accessible Bookings Hotline: </p> <ul> <li>Reach them by phone on (03) 9286 1208, or; </li> <li>Submit a request to be contacted online <a href="https://help.ticketek.com.au/hc/en-us/requests/new?ticket_form_id=360000134807">here</a></li> </ul> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">How can I make a group booking? </summary><div class="gb-accordion-text"> <p>Group bookings can be made via the dedicated Ticketek hotline on 1300 364 001 or <a href="/cdn-cgi/l/email-protection#95f2e7fae0e5f7fafafefcfbf2e6d5e1fcf6fef0e1f0febbf6faf8bbf4e0" target="_blank" rel="noreferrer noopener"><span class="__cf_email__" data-cfemail="4225302d3732202d2d292b2c253102362b2129273627296c212d2f6c2337">[email protected]</span></a>.  </p> <p>Group bookings are available for selected events and are subject to availability. </p> </div></details></div> </div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <div style="height:46px" aria-hidden="true" class="wp-block-spacer"></div> <h4 class="wp-block-heading" id="FAQ_Retail">Retail</h4> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I pay with cash?</summary><div class="gb-accordion-text"> <p>All retail outlets are cashless. Any transactions must be made using a credit or debit card. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I bring my food? </summary><div class="gb-accordion-text"> <p>Yes, small amounts of food can be brought into the venue.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I bring a bottle of water? </summary><div class="gb-accordion-text"> <p>Yes, however, your water bottle must be smaller than 600ml and made from soft plastic.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Will merchandise be available to purchase? </summary><div class="gb-accordion-text"> <p>Merchandise is available at most events but is determined by the event promoter.</p> </div></details></div> </div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <div style="height:46px" aria-hidden="true" class="wp-block-spacer"></div> <h4 class="wp-block-heading" id="FAQ_Other">Other</h4> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I take my child to an event?    </summary><div class="gb-accordion-text"> <p>Children aged 12 years and under must be accompanied by a responsible adult.</p> <p>Restricted events (18+) will be marked on the specific event page.  </p> <p>Children aged two years and under are permitted ‘free on the knee’ at most sports and entertainment events, however, may be required to hold a ticket at some family and children’s events.  </p> <p>Please check the specific event page on the Ticketek website for ‘free on the knee’ policies.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">When will set times be available?  </summary><div class="gb-accordion-text"> <p>Set times will be shared on your event page as soon as they are available. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Can I arrive early before the event gates open?</summary><div class="gb-accordion-text"> <p>We have 24-hour security across the precinct; however, we ask that you plan your arrival appropriately. Early arrivals are responsible for their own wellbeing prior to the gates opening. We encourage everyone to enjoy their experience by adhering to these guidelines and arriving closer to the gates opening for the best experience. Anti-social behaviour will not be tolerated during the event, as well as the hours prior – if you witness anti-social behaviour, please notify security.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Do I need to bring ID?  </summary><div class="gb-accordion-text"> <p>If you are attending an event that has age restrictions, you may need to show a valid ID upon entry.   </p> <p>You may also be asked to show ID to purchase alcohol. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">What time is last entry?</summary><div class="gb-accordion-text"> <p>For most events, you can enter the venue any time after it has commenced.   </p> <p>For events which do have a lockout time, details will be shared on the event page closer to the event.  </p> <p>Please refer to your event page for any updates. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Will the roof be open or closed?</summary><div class="gb-accordion-text"> <p>The roof at Rod Laver Arena is closed for all events, except the Australian Open.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Where can I smoke?  </summary><div class="gb-accordion-text"> <p>Smoking and/or vaping is not permitted inside or within 10 metres of the external doors. </p> <p>Should you wish to smoke or vape, please do so in the designated area on the external concourse.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">How can I report anti-social behaviour during an event?</summary><div class="gb-accordion-text"> <p>Anti-social behaviour can be reported anonymously via text message to 0481 611 825. </p> <p>Guests can also report anti-social behaviour directly to a member of staff.</p> </div></details></div> </div> </div></div> </div></div> </div></article></main></div></div><footer class="site-footer"><div class="container-xxl position-relative"><a href="#top" class="footer-back-to-top btn btn-icon border-0 justify-content-center btn-secondary"><span class="visually-hidden-focusable">Back to top</span></a><div class="d-none d-md-block mb-4"><a href="https://rodlaverarena.com.au/" class="custom-logo-link custom-logo-transparent-link"><img class="custom-logo-transparent mb-3" src="https://rodlaverarena.com.au/wp-content/uploads/sites/7/2021/11/logo-rla-white.svg" alt="Rod Laver Arena"/></a></div><p></p><div class="menu-footer-container"><ul id="menu-footer" class="nav footer-nav flex-column"> <li id="menu-item-368" class=" menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-whats-on"><a class="nav-link" 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