Sorry™ Help Center

<!DOCTYPE html> <html> <head> <meta charset="utf-8"/> <title>Sorry™ Help Center</title> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <meta name="apple-mobile-web-app-capable" content="yes"/> <meta name="format-detection" content="telephone=no"> <meta name="description" content="Common questions and support documentation"/> <meta name="author" content="SorryApp Ltd"/> <link rel="canonical" href="https://help.sorryapp.com"/> <link rel="stylesheet" href="//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1732006972479.css"> <style> body { background: #ffffff; } .navbar .navbar-inner { background: #1f2937; } .navbar .nav li a, .navbar .icon-private-w { color: #e3e3e3; } .navbar .brand, .navbar .nav li a:hover, .navbar .nav li a:focus, .navbar .nav .active a, .navbar .nav .active a:hover, .navbar .nav .active a:focus { color: #ffffff; } .navbar a:hover .icon-private-w, .navbar a:focus .icon-private-w, .navbar .active a .icon-private-w, .navbar .active a:hover 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data-target=".nav-collapse"> <span class="sr-only">Toggle Navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="nav-collapse collapse"> <nav role="navigation"> <ul class="nav"> <li id="home" class="active"><a href="/">Home <b class="caret"></b></a></li> <li id="help-docs"><a href="/collection/118-help-docs">Help Docs <b class="caret"></b></a></li> <li id="whats-new"><a href="/collection/8-whats-new">What's New <b class="caret"></b></a></li> <li id="incident-tips"><a href="/collection/5-incident-tips">Incident Tips <b class="caret"></b></a></li> <li id="contact"><a href="#" class="contactUs" onclick="window.Beacon('open')">Contact</a></li> <li id="contactMobile"><a href="#" class="contactUs" onclick="window.Beacon('open')">Contact</a></li> </ul> </nav> </div> </div> </div> </header> <section id="docsSearch"> <h1>Common questions and support documentation</h1> <form action="/search" method="GET" id="searchBar" autocomplete="off"> <input type="text" name="query" title="search-query" class="search-query" placeholder="Search the knowledge base" aria-label="Search the knowledge base" value=""> <button type="submit" aria-label="Search"><i class="icon-search lp"></i><span>Search</span></button> <div id="serp-dd" style="display:none;"> <ul class="result"></ul> </div> </form> </section> <section id="contentArea" class="container-fluid"> <div id="noResults" style="display:none;">No results found</div> <section class="collection-category" id="collection-category-118"> <h2 id="collection-118"><a href="/collection/118-help-docs">Help Docs</a></h2> <section class="category-list"> <a class="category" id="category-122" href="/category/122-getting-started"> <h3>Getting Started</h3> <p>Set up status pages, components and branding.</p> <p class="article-count"> <span class="notranslate">5</span> articles </p> </a> <a class="category" id="category-123" href="/category/123-managing-your-page"> <h3>Managing Status Pages</h3> <p>Configure analytics, default notification options and more.</p> <p class="article-count"> <span class="notranslate">8</span> articles </p> </a> <a class="category" id="category-125" href="/category/125-team-members-logins"> <h3>Team Members & Logins</h3> <p>Help related to managing team members and permissions.</p> <p class="article-count"> <span class="notranslate">2</span> articles </p> </a> <a class="category" id="category-124" href="/category/124-set-up-notifications"> <h3>Notifications Setup</h3> <p>Learn how to set up email, SMS and chat notifications.</p> <p class="article-count"> <span class="notranslate">5</span> articles </p> </a> <a class="category" id="category-127" href="/category/127-subscribers-notifications"> <h3>Subscribers & Notifications</h3> <p>Help & guides on subscribers & notifications</p> <p class="article-count"> <span class="notranslate">11</span> articles </p> </a> <a class="category" id="category-121" href="/category/121-switching-to-sorry"> <h3>Switching to Sorry™</h3> <p>How to migrate from services like Statuspage</p> <p class="article-count"> <span class="notranslate">1</span> article </p> </a> <a class="category" id="category-126" href="/category/126-private-status-pages"> <h3>Private Status Pages</h3> <p>Set up articles and guides for private pages</p> <p class="article-count"> <span class="notranslate">3</span> articles </p> </a> <a class="category" id="category-128" href="/category/128-integrations"> <h3>Integrations</h3> <p>We work well with a handful of integrations</p> <p class="article-count"> <span class="notranslate">5</span> articles </p> </a> <a class="category" id="category-129" href="/category/129-billing"> <h3>Billing</h3> <p>Help articles on how to manage billing</p> <p class="article-count"> <span class="notranslate">1</span> article </p> </a> <a class="category" id="category-130" href="/category/130-legal-policies"> <h3>Legal Policies</h3> <p>All the legal bits you need to know</p> <p class="article-count"> <span class="notranslate">1</span> article </p> </a> </section> </section> <section class="collection-category" id="collection-category-8"> <h2 id="collection-8"><a href="/collection/8-whats-new">What's New</a></h2> <section class="category-list"> <a class="category" id="category-27" href="/category/27-status-page-releases"> <h3>Status Page Releases</h3> <p></p> <p class="article-count"> <span class="notranslate">19</span> articles </p> </a> <a class="category" id="category-41" href="/category/41-admin-improvements"> <h3>Admin Improvements</h3> <p>Keep track of the latest updates we make to the Admin user interface</p> <p class="article-count"> <span class="notranslate">11</span> articles </p> </a> <a class="category" id="category-50" href="/category/50-security-updates"> <h3>Security Updates</h3> <p>We are committed to maintaining a secure platform, catchup here about the latest secu</p> <p class="article-count"> <span class="notranslate">5</span> articles </p> </a> <a class="category" id="category-25" href="/category/25-upcoming-features"> <h3>Upcoming Features</h3> <p>Get involved and learn more about the latest updates we are working on.</p> <p class="article-count"> <span class="notranslate">2</span> articles </p> </a> <a class="category" id="category-169" href="/category/169-feature-sunsets"> <h3>Feature Sunsets</h3> <p>Information about discontinued or soon-to-be-retired product features.</p> <p class="article-count"> <span class="notranslate">1</span> article </p> </a> </section> </section> <section class="collection-category" id="collection-category-5"> <h2 id="collection-5"><a href="/collection/5-incident-tips">Incident Tips</a></h2> <section class="category-list"> <a class="category" id="category-11" href="/category/11-part-one-the-calm-before-the-storm"> <h3>Part One: The calm before the storm</h3> <p>Planning and preparation: Pick your response team and get them ready to cope with an </p> <p class="article-count"> <span class="notranslate">3</span> articles </p> </a> <a class="category" id="category-16" href="/category/16-part-two-riding-the-waves"> <h3>Part Two: Riding the waves</h3> <p>From first discovery through response and resolution, we show you how to communicate </p> <p class="article-count"> <span class="notranslate">4</span> articles </p> </a> <a class="category" id="category-21" href="/category/21-part-three-dealing-with-the-aftermath"> <h3>Part Three: Dealing with the aftermath</h3> <p>Learning from your failures, explaining them properly, and making it up to your custo</p> <p class="article-count"> <span class="notranslate">3</span> articles </p> </a> </section> </section> <footer class="center"> <p>© <a href="https://www.sorryapp.com/">SorryApp Ltd</a> 2024. <span>Powered by <a rel="nofollow noopener noreferrer" href="https://www.helpscout.com/docs-refer/?co=SorryApp+Ltd&utm_source=docs&utm_medium=footerlink&utm_campaign=Docs+Branding" 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