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no-repeat center center;} /* these elements are buttons, and may need to have additional styles reset to avoid unwanted base styles */ #cboxPrevious, #cboxNext, #cboxSlideshow, #cboxClose {border:0; padding:0; margin:0; overflow:visible; width:auto; background:none; } /* avoid outlines on :active (mouseclick), but preserve outlines on :focus (tabbed navigating) */ #cboxPrevious:active, #cboxNext:active, #cboxSlideshow:active, #cboxClose:active {outline:0;} #cboxSlideshow{position:absolute; top:-20px; right:90px; color:#fff;} #cboxPrevious{position:absolute; top:50%; left:5px; margin-top:-32px; background: var(--controlsIcon) no-repeat top left; width:28px; height:65px; text-indent:-9999px;} #cboxPrevious:hover{background-position:bottom left;} #cboxNext{position:absolute; top:50%; right:5px; margin-top:-32px; background: var(--controlsIcon) no-repeat top right; width:28px; height:65px; text-indent:-9999px;} #cboxNext:hover{background-position:bottom right;} #cboxClose{position:absolute; top:5px; right:5px; display:block; background: var(--controlsIcon) no-repeat top center; width:38px; height:19px; text-indent:-9999px;} #cboxClose:hover{background-position:bottom center;} .pre-wrapper{ position:relative; } .pre-wrapper pre{ padding-top: 25px; } .pre-wrapper .copy-snippet { border-radius: 0; min-width:55px; background: none repeat scroll 0 0 transparent; border: 1px solid #bbb; color: #26589F; font-family: 'HELEVETICA',sans-serif; font-size: 12px; font-weight: normal; line-height: 1.42rem; margin: 0; padding: 0px 5px; text-align: center; text-decoration: none; text-indent: 0; position:absolute; background:#ccc; top:0; left:0; } .pre-wrapper .copy-snippet:disabled{ color:#555; } .copyButton {font-size: 9px;} .faq-article { width: 100%; height: auto; min-height: 600px; border-radius: 10px; display: flex; flex-direction: column; background-color: #1c2330; color: #fff; margin: 55px 0; } .faq-context { display: block; padding: 20px 50px 17px 30px; background-color: #262f41; color: #fff; border-top-left-radius: 10px; border-top-right-radius: 10px; box-shadow: #222 0 10px 12px -6px; z-index: 99; } .faq-customer, .faq-answer { max-width: 60%; margin: 20px 30px; padding: 10px 18px; border-radius: 15px; z-index: 9999; } .faq-customer { align-self: flex-end; background-image: linear-gradient(to left, #ffbd39, #fa9531); border-image: linear-gradient(to left, #FFBD39, #FA9531); box-shadow: #111 0 10px 12px -6px; opacity: 0; animation: 1s .5s forwards faq-fadeIn; } .faq-answer { align-self: flex-start; background-color: #262f41; color: #fff; margin-top: 10px; margin-bottom: 50px; box-shadow: #111 0 10px 12px -6px; opacity: 0; animation: 1s 1s forwards faq-fadeIn; } @keyframes faq-fadeIn { 0% { opacity: 0; } 100% { opacity: 1; } } @media (max-width: 700px) { .faq-customer, .faq-answer { max-width: 100%; } .faq-context { padding: 20px 20px 17px 20px; } } .page-article td { border: none; } table { width:100%; margin-top: 30px; } th.header { background-image: linear-gradient(to bottom right, rgb(255,189,57), rgb(250,149,49)); border-top-left-radius: 10px; border-top-right-radius:10px; border-bottom: none !important; color: white; } th, td { border-bottom: 1px solid #444 !important; } th { font-weight: bold; text-align: center; padding: 10px; } #mainButton { background: linear-gradient(90deg,#ffbd39 0,#fa9531 100%); } #mainButton:hover { background: linear-gradient(90deg,#ffbd39 0,#ffbd39 100%) !important; } .main_button, .main_button > *, .multiwidget, .multiwidget > *, .multiwidget li img { box-sizing: content-box !important; vertical-align: initial !important; } .main_button { position: fixed; bottom: 20px; right: 20px; padding: 10px 16px; border-radius: 15px; width: 165px; height: 56px; cursor: pointer; box-shadow: 0 0.25em 2em rgba(0,0,0,0.12); z-index: 9999; } .main_button img { width: 56px; border-radius: 50%; box-shadow: 0 0.25em 2em rgba(0,0,0,0.12); float: right; display: inline-block !important; padding: 0 !important; } .main_button span { position: relative; top: 15px; left: 5px; font-size: 16px; font-weight: 600; font-family: "Poppins","Helvetica Neue",Helvetica,Arial,sans-serif; color: white; } #multiwidget { bottom: -350px; opacity: 0; transition: .5s; } .multiwidget { background-color: white; font-family: "Poppins","Helvetica Neue",Helvetica,Arial,sans-serif; position: fixed; right: 20px; text-align: right; box-shadow: 0 0.25em 2em rgba(0,0,0,0.12); width: 260px; height: 370px; border-radius: 15px; z-index: 9999; } .multiwidget span { font-weight: 300; padding: 0px 10px; font-size: 40px; cursor: pointer; } .multiwidget ul { padding-right: 10px; padding-left: 10px; width: 240px; margin-top: 10px; } .multiwidget li { list-style-type: none; background-color: white; cursor: pointer; transition: .3s; margin-bottom: 6px; margin-left: 0; padding-top: 6px; padding-right: 6px; border-radius: 15px; font-weight: 600; } .multiwidget li img { width: 56px; margin-left: 16px; box-shadow: 0 0.25em 2em rgba(0,0,0,0.12); border-radius: 50%; display: inline-block !important; padding: 0 !important; } .multiwidget li font { position: relative; bottom: 22px; color: #333; font-size: 16px; } .multiwidget a { text-decoration: none; color: #111; } .multiwidget li.form:hover { background-color: #fee0e4; } .multiwidget li.mess:hover { background-color: #efe6f8; } .multiwidget li.what:hover { background-color: #daf4e7; } .multiwidget li.chat:hover { background-color: #feefe0; } .multiwidget li.ai:hover { background-color: #e4effd; } #service_status { width: 90%; height: auto; margin: 5%; position: relative; bottom: -20px; } .okay { background-color: #4cbb17; border: 2px solid #4cbb17; border-radius: 10px; padding: 5px 10px 5px 5px; text-align: left; height: 43px; } .outage { background-color: #e60000; border: 2px solid #e60000; border-radius: 10px; padding: 5px 10px 5px 5px; text-align: left; height: 43px; } .degradation { background-color: #ff7900; border: 2px solid #ff7900; border-radius: 10px; padding: 5px 10px 5px 5px; text-align: left; height: 43px; } .okay img, .outage img, .degradation img { width: 30px; border-radius: 50%; vertical-align: top; float: left; display: inline-block !important; padding: 0 !important; } .okay .status-title, .outage .status-title, .degradation .status-title { font-size: 12px; font-weight: 700; font-family: "Poppins","Helvetica Neue",Helvetica,Arial,sans-serif; color: white; float: left; margin: 0px 0px 0px 5px; } .okay .status-link a, .outage .status-link a, .degradation .status-link a { font-size: 10px; font-weight: 500; font-family: "Poppins", "Helvetica Neue", Helvetica, Arial, sans-serif; color: white; position: relative; top: -10px; left: 5px; } .okay.pulse-button { box-shadow: 0 0 0 0 rgba(76, 187, 23, 0.5); -webkit-animation: pulse 1.5s infinite; } .outage.pulse-button { box-shadow: 0 0 0 0 rgba(230, 0, 0, 0.5); -webkit-animation: pulse 1.5s infinite; } .degradation.pulse-button { box-shadow: 0 0 0 0 rgba(255, 121, 0, 0.5); -webkit-animation: pulse 1.5s infinite; } @-webkit-keyframes pulse { 0% { -moz-transform: scale(1); -ms-transform: scale(1); -webkit-transform: scale(1); transform: scale(1); } 70% { -moz-transform: scale(1.01); -ms-transform: scale(1.01); -webkit-transform: scale(1.01); transform: scale(1.01); box-shadow: 0 0 0 10px rgba(0, 0, 0, 0); } 100% { -moz-transform: scale(1); -ms-transform: scale(1); -webkit-transform: scale(1); transform: scale(1); box-shadow: 0 0 0 0 rgba(0, 0, 0, 0); } } #multiwidget_contact { background-color: #ffffff; position: fixed; bottom: -101%; right: 18px; border-radius: 18px; box-shadow: 0 5px 15px 0 #ddd; width: 400px; height: 550px; padding: 20px; transition: .5s; z-index: 9999; margin-bottom: 18px; } #multiwidget_contact span { position: absolute; right: 20px; font-weight: 300; font-size: 40px; cursor: pointer; } #multiwidget_contact iframe { height: 100% !important; } div[id*='b_82dc6d83'] { display: none; } .okay { visibility: hidden !important; } @media (max-width: 420px) { #multiwidget_contact { right: 0 !important; margin-bottom: 0 !important; border-radius: 0 !important; height: 100% !important; width: 100% !important; } } .main_button img { margin: 0 !important; } .multiwidget li img { margin: 0 0 0 16px !important; } .main_button span { top: 17px !important; } .okay img, .outage img, .degradation img { margin: 0 !important; } </style> <title>LiveAgent support portal</title> <meta property="og:title" content="LiveAgent support portal" /> <meta property="og:image" content="//support.qualityunit.com/themes/kb/minimalist/img/default_logo.png" /> </head> <body class="montana page-home"> <div id="top"></div> <nav class="navbar"> <div class="container"> <a class="navbar-brand KBLogo" href="/"></a> <input class="menu-btn" type="checkbox" id="menu-btn"> <label class="menu-icon" for="menu-btn"><span class="navicon"></span></label> <div id="navbar" class="navbar-collapse collapse"> <ul id="menu-header-menu" class="nav 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search-margin-top"> <div class="global-search" itemscope itemtype="http://schema.org/WebSite"> <meta itemprop="url" content="./" /> <form class="searchform" action="search" method="get" role="search" id="jumbotronsearch" itemprop="potentialAction" itemscope itemtype="http://schema.org/SearchAction"> <div class="input-group"> <meta itemprop="target" content="search?q={q}"/> <input itemprop="query-input" aria-label="Search the knowledgebase" title="Search the knowledgebase" placeholder="Have a question? 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} } </script> <!-- End of service status script --> <script type="text/javascript"> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-56486-1', 'auto', {'allowLinker': true}); ga('require', 'linker'); ga('linker:autoLink', ['qualityunit.com', 'ladesk.com', 'postaffiliatepro.com', 'unitminer.com', 'postaffiliatenetwork.com', 'swreg.org']); ga('send', 'pageview'); </script> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-132128640-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments) } gtag("js", new Date); gtag("config", "UA-132128640-1", { 'linker': { 'domains': ['liveagent.com', 'liveagent.fr', 'liveagent.de', 'liveagent.hu', 'liveagent.com.br', 'liveagent.sk', 'liveagent.es', 'live-agent.cn', 'live-agent.nl', 'live-agent.it', 'live-agent.pl', 'live-agent.ru', 'live-agent.cz', 'liveagent.vn', 'liveagent.no', 'liveagent.dk', 'liveagent.gr', 'liveagent.ro', 'liveagent.bg', 'liveagent.se', 'liveagent.jp', 'liveagent.fi', 'liveagent.ae', 'liveagent.ph', 'liveagent.si', 'liveagent.lv', 'liveagent.lt', 'liveagent.hr', 'liveagent.ee', 'ladesk.com'] } }); 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copyBtn.innerText = btnText; // activeClass acts as flag so we don't add another copy button by mistake copyBtn.classList.add(activeClass); node.before(copyBtn); copyBtn.addEventListener("click", async () => { // copy to clipboard if (navigator.clipboard) { let text = node.innerText.replace(/\u00A0/g, ' '); await navigator.clipboard.writeText(text); } // change text of button after copying copyBtn.innerText = btnTextSuccess; // change text back to normal after ### ms setTimeout(() => copyBtn.innerText = btnText, 2000); }) }) } enableCopy(); </script> <script type="text/javascript"> var quStatusWidget = { statusJsonUrl: "https://status.liveagent.com/status.json", async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { let status = await this.fetchJson(); return status; }, async display() { let status = await this.getStatus(); console.log(status); if (status.outages.length > 0) { this.createWidget(status.outages[0], true); } else if (status.degradations.length > 0) { this.createWidget(status.degradations[0]); } }, createWidget(incident, isOutage = false) { let widgetDiv = document.createElement('div'); widgetDiv.style.cssText = 'width: 600px; height: 200px; background-color: rgb(255, 56, 35); position: absolute; bottom: 50px; left: 50px; border-radius: 15px; color:white; display: flex;'; widgetDiv.id = 'quStatusWidget'; widgetDiv.innerHTML = '<div style= "width: 100px; height: 50%; color: white; margin: 50px 0px 0px 25px;"><svg preserveAspectRatio="none" width="100%" viewBox="0 0 24 24" height="100%"><g><path d="M15.73,3H8.27L3,8.27v7.46L8.27,21h7.46L21,15.73V8.27L15.73,3z M19,14.9L14.9,19H9.1L5,14.9V9.1L9.1,5h5.8L19,9.1V14.9z" fill="white"></path><rect y="7" x="11" width="2" height="6" fill="white"></rect><rect y="15" x="11" width="2" height="2" fill="white"></rect></g></svg></div><div style="height:100%; margin: 40px 0px 0px 25px"><h2>' + incident.title + '</h2><p style="font-size: 1.1em">We are experiencing issues, see our status page for <a href="https://status.liveagent.com/">more info</a></p></div>'; document.body.appendChild(widgetDiv); } }; var statusPageArticles = document.querySelectorAll('a[title*="services status page" i]') if (statusPageArticles.length > 0) { statusPageArticles[0].id = 'statusPageArticle'; statusPageArticles[0].href = 'https://status.liveagent.com/'; let serviceStatus = quStatusWidget.getStatus().then(function(result) {setStatusPageBackground(result);}); function setStatusPageBackground(serviceStatus) { let statusClass = 'status-okay'; let statusTitle = ''; if (serviceStatus.outages.length > 0) { statusClass = 'status-outage'; statusTitle = serviceStatus.outages[0].title; } else if (serviceStatus.degradations.length > 0) { statusClass = 'status-degradation'; statusTitle = serviceStatus.degradations[0].title; } statusPageArticles[0].classList.add(statusClass); if (statusTitle !== '') { statusPageArticles[0].title = statusPageArticles[0].children[0].innerText = statusTitle; statusPageArticles[0].children[2].innerText = 'We are experiencing issues, click here to see our status page for more info'; } } } </script> <script type="text/javascript"> document.querySelectorAll('.article-content a:not(.cboxElement)').forEach((link) => { if (link.getAttribute('href').indexOf('#') !== 0) { link.target = '_blank'; } }); </script> </body> </html>

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