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span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app 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row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons 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href="https://www.live-agent.cn/ticketing-ruanjian/" title="体验LiveAgent的先进Ticketing软件，实现无缝客户服务！无初始费用，支持24/7，智能整合电子邮件、聊天、电话及社交媒体，提升团队效率与客户满意度。立即注册，享受免费试用，无需信用卡！" hreflang="zh-hans" onover-preload="1">工单<div class="menu-item-description">高级工单系统</div></a></li> <li id="menu-item-167154" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-167154"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-live-chat"></use></svg><a href="https://www.live-agent.cn/shishi-duihua-ruanjian/" title="即时对话软件首选！LiveAgent 提供7x24支持、免费试用、最快对话工具及高级功能，提升客户体验。" hreflang="zh-hans" onover-preload="1">即时聊天<div class="menu-item-description">市场上最快的即时聊天工具</div></a></li> </ul> </li> <li id="menu-item-167147" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167147"><a href="#" title="探索 LiveAgent 学院，获取客户服务培训、实用技巧和免费资源，提升客户体验并推动业务增长！" hreflang="zh-hans">sub</a> <ul class="sub-menu"> <li id="menu-item-902597" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902597"><svg class="icon icon-thumbsup"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#thumbsup"></use></svg><a href="https://www.live-agent.cn/shejiao-meiti-kehu-fuwu-2/" title="体验无压力的社交媒体客户服务！LiveAgent 将所有通知转换为 Ticket，让您轻松管理 Facebook、Instagram、Twitter 和 Viber 的客户互动。开始14天免费试用，无需信用卡，随时取消。立即提升您的社交互动水平！" hreflang="zh-hans" onover-preload="1">社交媒体<div class="menu-item-description">直接从 LiveAgent 回复您的追随者</div></a></li> <li id="menu-item-915700" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-915700"><svg class="icon icon-phone"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#phone"></use></svg><a href="https://www.live-agent.cn/hujiao-zhongxin-ruanjian/" title="全渠道云呼叫中心软件LiveAgent，提供7x24客户服务、免费试用、无信用卡、个性化支持，提升客户满意度！" hreflang="zh-hans" onover-preload="1">呼叫中心<div class="menu-item-description">内置呼叫中心软件</div></a></li> <li id="menu-item-874182" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874182"><svg class="icon icon-lightbulb"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#lightbulb"></use></svg><a href="https://www.live-agent.cn/zhishi-ku-ruanjian-2/" title="LiveAgent 知识库软件提供强大的 WYSIWYG 编辑器和多语言支持，助您轻松创建专业知识库与常见问题解答。通过简化客户服务流程，减少工单数量，提高客户满意度，节省成本，提升收入。立即访问，体验高效自助服务平台！" hreflang="zh-hans" onover-preload="1">知识库<div class="menu-item-description">提供自助服务选项</div></a></li> </ul> </li> <li id="menu-item-167138" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167138"><a href="#" title="探索 LiveAgent 学院，获取客户服务培训、实用技巧和免费资源，提升客户体验并推动业务增长！" hreflang="zh-hans">用于</a> <ul class="sub-menu"> <li 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Start your 14-day free trial today – no credit card required!" hreflang="zh-hans" onover-preload="1">用例<div class="menu-item-description">一种产品，多种用例场景</div></a></li> </ul> </li> <li id="menu-item-167139" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-167139"><a href="#" title="探索 LiveAgent 学院，获取客户服务培训、实用技巧和免费资源，提升客户体验并推动业务增长！" hreflang="zh-hans">集成</a> <ul class="sub-menu"> <li id="menu-item-951153" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951153"><a href="https://www.live-agent.cn/zhenghe/whatsapp/" title="通过 LiveAgent 的 WhatsApp 集成，简化客户沟通，提高满意度和效率。免费试用 14 天，优化客服管理！" hreflang="zh-hans" onover-preload="1">WhatsApp</a></li> <li id="menu-item-167172" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-167172"><a href="/zhenghe/wordpress/" title="轻松将 WordPress 集成到 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hreflang="zh-hans">学习</a> <ul class="sub-menu"> <li id="menu-item-738743" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy current-menu-item menu-item-738743"><svg class="icon icon-graduation"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#graduation"></use></svg><a href="https://www.live-agent.cn/xuehui/" aria-current="page" title="探索 LiveAgent 学院，获取客户服务培训、实用技巧和免费资源，提升客户体验并推动业务增长！" hreflang="zh-hans">学院<div class="menu-item-description">成为客户服务专家</div></a></li> <li id="menu-item-738744" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-738744"><svg class="icon icon-menu-templates"><use xlink:href="https://www.live-agent.cn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-templates"></use></svg><a href="https://www.live-agent.cn/dianzi-youjian-muban/" title='获取专业电子邮件模板，提升业务沟通效率！涵盖客户服务、销售、培训等多种场景，一键定制使用。"' 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Открийте всичко за комуникацията с клиенти, управление на тикети, клиентска психология и още. Научете как да избегнете лошото обслужване и вдъхновете се от експертни изказвания и стратегии. Посетете ни и подобрете обслужването си днес!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/akademie/" title="Objevte vše, co potřebujete vědět o zákaznickém servisu na LiveAgent Akademii. Zdroj bezplatných školení a teoretických poznatků, který zlepší vaše dovednosti v oblasti komunikace, zpětné vazby a zákaznické zkušenosti. 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Lær teori, bløde færdigheder, og bedste praksis for at forbedre kundetilfredshed."' hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/akademie/" title="Entdecken Sie die LiveAgent Akademie – Ihre ultimative Ressource für Kundenservice-Wissen, Tipps & Tools. 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Õpi tööriistu, parimaid praktikaid ja tõsta teeninduse taset!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/academia/" title='Descubre recursos clave para mejorar tu servicio al cliente. 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Odkryj tajniki automatyzacji, poprawy doświadczeń klientów, segmentacji oraz kluczowych umiejętności miękkich. Zdobądź cenne wskazówki, jak unikać słabej obsługi i przekształcać niezadowolonych klientów w rzeczników marki. Dołącz do nas i podnieś jakość swojej obsługi klienta!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/akademija/" title="Академия LiveAgent: бесплатное обучение клиентскому обслуживанию, советы, лучшие практики и стратегии для повышения удовлетворенности клиентов." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/akademia/" title="Zlepšite svoj zákaznícky servis s LiveAgent Akadémiou - jediným zdrojom, ktorý potrebujete! Vyskúšajte 14-dňovú skúšobnú verziu zdarma." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/akademija/" title="Pridružite se LiveAgent Akademiji in odkrijte nasvete za izboljšanje storitev za stranke. Brezplačno usposabljanje za uspeh vašega podjetja!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">亚洲</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </span> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/academy/" title='Matutunan ang lahat tungkol sa customer service sa LiveAgent Academy! 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Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.live-agent.cn/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">美洲</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/academy/" title="Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. 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title="探索顾客服务学院，了解现代顾客服务的重要性及其对企业的影响。提升顾客体验，掌握关键技能，避免糟糕服务带来的损失，实现卓越经营。立即访问获取深入资源和免费培训！" hreflang="zh-hans" onover-preload="1">顾客服务学院简介</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.cn/xuehui/jianjie/" title="探索顾客服务学院，了解现代顾客服务的重要性及其对企业的影响。提升顾客体验，掌握关键技能，避免糟糕服务带来的损失，实现卓越经营。立即访问获取深入资源和免费培训！" hreflang="zh-hans" onover-preload="1"> 拥有满意的顾客始于高质量的顾客服务，而高质量的顾客服务建立在有效的顾客服务人员培训之上。最具远见的企业总是善于思考顾客服务培训，提升支持团队的工作水平和顾客服务水平。 </a> </div> <a class="Category__item__cta" href="https://www.live-agent.cn/xuehui/jianjie/" title="探索顾客服务学院，了解现代顾客服务的重要性及其对企业的影响。提升顾客体验，掌握关键技能，避免糟糕服务带来的损失，实现卓越经营。立即访问获取深入资源和免费培训！" hreflang="zh-hans" onover-preload="1">了解更多</a> </div> </li> <li class="Category__item redesign Category__item--academy jieshao introduction" data-category="jieshao" data-href="https://www.live-agent.cn/xuehui/zaogaode-kehu-fuwu/" style="order: 1"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" 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transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="83"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">呼叫中心软件</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title"><a href="https://www.live-agent.cn/xuehui/hujiao-zhongxin-zhengce-yu-hegui/" title="呼叫中心合规" hreflang="zh-hans" onover-preload="1">呼叫中心合规</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.cn/xuehui/hujiao-zhongxin-zhengce-yu-hegui/" title="了解呼叫中心合规和安全措施，保护敏感数据、防范内外威胁，遵守 PCI 标准避免罚款与声誉损害！" hreflang="zh-hans" onover-preload="1"> 呼叫中心软件是用来协助处理商业电话的产品，也是LiveAgent的专长。企业可以使用呼叫中心软件拨打电话，接听呼入电话，追踪每个呼叫的不同指标，为团队提供自动呼叫文本。哪怕当今出现了各种不同的沟通渠道，例如实时会话和社交媒体，电话依然是企业沟通的组成部分。但是呼叫中心软件面临不少挑战，所有用户都需要多加注意。 </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy hujiaozhongxinruanjian call-center-software" data-category="hujiaozhongxinruanjian" data-href="https://www.live-agent.cn/xuehui/hujiao-zhongxin-zhize/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.cn/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="学院" data-src="https://www.live-agent.cn/wp/urlslab-download/26f4922aa2ab5919376770ae23852c56/legacy-agent.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="84"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">呼叫中心软件</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title"><a href="https://www.live-agent.cn/xuehui/hujiao-zhongxin-zhize/" title="呼叫中心职责" hreflang="zh-hans" onover-preload="1">呼叫中心职责</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.cn/xuehui/hujiao-zhongxin-zhize/" title="探索呼叫中心代表和代理的职责，涵盖接听和拨打电话、订单处理、客户投诉解决，以及市场调研等广泛任务。了解如何通过有效的沟通和技巧提升客户体验，掌握复杂产品的销售和客户服务策略。点击了解更多，优化您的呼叫中心效率！" hreflang="zh-hans" onover-preload="1"> 呼叫中心代理主要负责接听入站式电话，并向客户和潜在客户拨打出站式电话。然而，在现代呼叫中心环境中，呼叫中心代理的职责和责任可能更加通用，包括更广泛的任务，而不仅仅是处理电话。以下是呼叫中心代理在呼叫中心角色中应该承担的一些确切职责：呼叫中心代表职责和代理职责 1. 接听入站式呼叫在入站式呼叫中心，代理通常响应来自客户和潜在客户的来电。根据呼叫中心规模、入站式呼叫量、行业和代理通常解决的问题的复杂性，一个工作日内代理可以接听的电话数量可能会有很大差异。为了确保有效的电话交谈，呼叫中心代表应该拥有一系列强大的电话技能，如积极的倾听技能，清晰的口头沟通技能(说话和措辞清晰)，注意细节，礼貌等。除了掌握沟通风格的艺术和强大的沟通技巧，代理还应该知道如何有效地接听客户电话，从正确接听电话，到让来电者保持和转接的技巧，再到以积极的态度结束电话。 2. 处理订单和付款接听和处理订单是呼叫中心代理最基本的职责之一。当潜在客户或客户来电时，代理回答客户关于购买公司产品或服务的询问，在需要时提供额外的信息，并在客户决定购买时为客户下订单。要求代理具备全面的公司知识和产品知识。这些代理还负责跟踪订单、管理订单取消和交换、解决付款问题、解决运输问题以及管理退货/退款。 3.处理客户投诉处理不满意的客户和处理投诉是呼叫中心代表的核心职责之一。为了确保客户满意，并在每次处理投诉客户时提供卓越的客户服务，客户服务代表需要能够：… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy hujiaozhongxinruanjian call-center-software" data-category="hujiaozhongxinruanjian" data-href="https://www.live-agent.cn/xuehui/hujiao-zhongxin-shebei/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.cn/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="学院" data-src="https://www.live-agent.cn/wp/urlslab-download/e3710346064e8881a0cdb1df08d0f954/Call-Center.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="85"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">呼叫中心软件</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title"><a href="https://www.live-agent.cn/xuehui/hujiao-zhongxin-shebei/" title="呼叫中心设备" hreflang="zh-hans" onover-preload="1">呼叫中心设备</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.cn/xuehui/hujiao-zhongxin-shebei/" title="了解运行呼叫中心所需的设备与工具，包括电脑、耳机、高速网络及办公空间。探索如何通过LiveAgent等呼叫中心软件提升客户服务，享受免费试用，轻松选择最适合的解决方案，为您的企业提供无缝的客户体验。" hreflang="zh-hans" onover-preload="1"> 运行呼叫中心需要什么设备？只有配备合适的设备和专业的呼叫中心软件，您才能够实现高服务水平且顺畅的客户体验。正因为如此，使用传统的本地呼叫中心的企业数量正在逐渐减少，更多的组织正在选择基于云的呼叫中心解决方案。建立现代呼叫中心的关键是为代理提供电脑、耳机、高速互联网连接和工作区域。电脑（台式机/笔记本）无论呼叫中心代理是现场工作还是远程工作，他们都需要计算机（台式电脑或笔记本电脑）访问呼叫中心软件和其他通信工具，以处理出站式和入站式呼叫。在大多数情况下，不需要最先进的计算机来确保代理效率。然而，以下是经常会建议的呼叫中心计算机的最低规格：最新的Windows或Mac操作系统。至少2GB的RAM（更多的内存通常会提高性能）。约60MB的硬盘空间。防病毒和防间谍软件防护。耳机每个呼叫中心的代理都应该配备一个单独的耳机，包括耳机和麦克风。最好使用专业的高质量的耳机，因为它们能提供更好的音质，更可靠，对代理来说更自然更舒服。此外，对于繁忙的呼叫中心，因为代理的工作紧凑，理想情况下，耳机应该确保有降噪功能，以排除背景噪音，确保沟通清晰。… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy hujiaozhongxinruanjian call-center-software" data-category="hujiaozhongxinruanjian" data-href="https://www.live-agent.cn/xuehui/hu-jiao-zhong-xin-guan-li/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.cn/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="学院" data-src="https://www.live-agent.cn/wp/urlslab-download/7f2775258ac9c51db48ec30f60fd24c6/LiveAgent-academy-call-center-management.svg" data-urlslabstyle="" style="opacity: 0; 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