Glossaries Archive

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class="container"> <div class="row"> <div class="col-md-12"> <ul class="alphabet-list"> <li data-letter="A" class="alphabet-letter">A</li><li data-letter="B" class="alphabet-letter">B</li><li data-letter="C" class="alphabet-letter">C</li><li data-letter="D" class="alphabet-letter">D</li><li data-letter="E" class="alphabet-letter">E</li><li data-letter="H" class="alphabet-letter">H</li><li data-letter="I" class="alphabet-letter">I</li><li data-letter="M" class="alphabet-letter">M</li><li data-letter="O" class="alphabet-letter">O</li><li data-letter="P" class="alphabet-letter">P</li><li data-letter="Q" class="alphabet-letter">Q</li><li data-letter="R" class="alphabet-letter">R</li><li data-letter="S" class="alphabet-letter">S</li><li data-letter="T" class="alphabet-letter">T</li><li data-letter="U" class="alphabet-letter">U</li><li data-letter="V" class="alphabet-letter">V</li><li data-letter="W" class="alphabet-letter">W</li> </ul> </div> </div> </div> </section> <section class="glosaary-categories section-padding image-bg"> <div class="container"> <div class="letter-section-main"> <div id="letter-A" class="letter-section"><h3>A</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Agent</h4> <p>Definition: Agents are representatives who interact with customers to address inquiries, provide support, and deliver… ... <a href="https://exotel.com/glossary/agent/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Agent Coaching</h4> <p>Definition: Agent coaching is a structured approach to provide feedback and training to call center… ... <a href="https://exotel.com/glossary/agent-coaching/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Agent Occupancy</h4> <p>Definition: Agent occupancy measures the percentage of time call center agents spend actively engaged in… ... <a href="https://exotel.com/glossary/agent-occupancy/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Agent Utilization</h4> <p>Definition: Agent utilization is a metric that measures the productive time agents spend on calls… ... <a href="https://exotel.com/glossary/agent-utilization/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Auto Dialer</h4> <p>Definition: An auto dialer is a software application that automatically dials a list of phone… ... <a href="https://exotel.com/glossary/auto-dialer/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Automatic Call Distributor (ACD)</h4> <p>Definition: Automatic Call Distributor (ACD) is a system that routes incoming calls to the appropriate… ... <a href="https://exotel.com/glossary/automatic-call-distributor/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Automatic Number Identification (ANI)</h4> <p>Definition: Automatic Number Identification (ANI) is a telecommunications feature that automatically identifies and displays the… ... <a href="https://exotel.com/glossary/automatic-number-identification/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Average Handling Time (AHT)</h4> <p>Definition: Average Handle Time (AHT) is a key metric used to measure the average duration… ... <a href="https://exotel.com/glossary/average-handling-time-aht/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Average Hold Time (AHT)</h4> <p>Definition: Average Hold Time (AHT) is the typical duration a customer spends on hold before… ... <a href="https://exotel.com/glossary/average-hold-time/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div><div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> </div></div><div id="letter-B" class="letter-section"><h3>B</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Bring Your Own Carrier</h4> <p>Definition: Bring Your Own Carrier (BYOC) is a telecommunications model that allows businesses to select… ... <a href="https://exotel.com/glossary/bring-your-own-carrier/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Business Process Outsourcing (BPO)</h4> <p>Definition: Business process outsourcing (BPO) is the practice of contracting external service providers to manage… ... <a href="https://exotel.com/glossary/business-process-outsourcing/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> </div></div><div id="letter-C" class="letter-section"><h3>C</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Call Center Agent Scorecard</h4> <p>Definition: A scorecard is a tool used to evaluate and monitor the performance of call… ... <a href="https://exotel.com/glossary/call-center-agent-scorecard/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Call Center Agent Software</h4> <p>Definition: Call center agent software is a system that consolidates various functionalities to assist agents… ... <a href="https://exotel.com/glossary/call-center-agent-software/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Call Center Agent Utilization</h4> <p>Definition: Agent utilization in a call center refers to the ratio of an agent’s productive… ... <a href="https://exotel.com/glossary/call-center-agent-utilization/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Call Center Coaching</h4> <p>Definition: Call center coaching involves training and mentoring agents to enhance their skills and performance… ... <a href="https://exotel.com/glossary/call-center-coaching/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Call Center CRM Software</h4> <p>Definition: Call center CRM software is a tool that helps manage customer relationships and interactions… ... <a href="https://exotel.com/glossary/call-center-crm-software/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Call Center Management</h4> <p>Definition: Call center management involves overseeing operations in a dynamic environment, ensuring efficient processes like… ... <a href="https://exotel.com/glossary/call-center-management/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Call Center Reporting</h4> <p>Definition: Call center reporting is the process of collecting and analyzing data to generate insights… ... <a href="https://exotel.com/glossary/call-center-reporting/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Call Center RFP</h4> <p>Definition: A Request for Proposal (RFP) is a document used by organizations to solicit proposals… ... <a href="https://exotel.com/glossary/call-center-rfp/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Call Time or Talk Time</h4> <p>Definition: Talk time refers to the duration that an agent spends on the phone talking… ... <a href="https://exotel.com/glossary/call-time-or-talk-time/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div><div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Chat Messages</h4> <p>Definition: Chat messages are digital communications exchanged over the internet through various platforms like live… ... <a href="https://exotel.com/glossary/chat-messages/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/messaging/" rel="tag">Messaging</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Cloud Call Center</h4> <p>Definition: A cloud call center is a virtual customer support system that operates entirely over… ... <a href="https://exotel.com/glossary/cloud-call-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Cloud Contact Center</h4> <p>Definition: A cloud contact center is a modern solution that enables businesses to manage customer… ... <a href="https://exotel.com/glossary/cloud-contact-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Co-browsing</h4> <p>Definition: Co-browsing is a technology that allows agents and customers to view and interact with… ... <a href="https://exotel.com/glossary/co-browsing/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Composability</h4> <p>Definition: Composability refers to the design principle where systems are built from interchangeable components that… ... <a href="https://exotel.com/glossary/composability/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Contact Center</h4> <p>Definition: A contact center is a centralized facility where customer interactions via phone, email, chat,… ... <a href="https://exotel.com/glossary/contact-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Contact Center Artificial Intelligence</h4> <p>Definition: Contact Center AI utilizes artificial intelligence technologies to enhance customer interactions and streamline service… ... <a href="https://exotel.com/glossary/contact-center-artificial-intelligence/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div><div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Contact Center As A Service (CCaaS)</h4> <p>Definition: Contact Center as a Service (CCaaS) is a cloud-based solution that offers companies a… ... <a href="https://exotel.com/glossary/contact-center-as-a-service/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Contact Center Chatbots</h4> <p>Definition: A call center chatbot is an AI-driven application that engages with customers to provide… ... <a href="https://exotel.com/glossary/contact-center-chatbots/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div><div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Contact Center Management</h4> <p>Definition: Contact center management involves the strategic oversight of customer support operations, aimed at optimizing… ... <a href="https://exotel.com/glossary/contact-center-management/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Contact Center Shrinkage</h4> <p>Definition: Call center shrinkage refers to the time that agents are compensated for but are… ... <a href="https://exotel.com/glossary/contact-center-shrinkage/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Contact Center Workflow Management</h4> <p>Definition: A contact center workflow is a systematic series of processes aimed at optimizing customer… ... <a href="https://exotel.com/glossary/contact-center-workflow-management/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Acquisition Cost</h4> <p>Definition: Customer acquisition cost is the total expense incurred by a business to acquire a… ... <a href="https://exotel.com/glossary/customer-acquisition-cost/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Experience</h4> <p>Definition: Customer experience refers to the overall impression a customer forms throughout their entire journey… ... <a href="https://exotel.com/glossary/customer-experience/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Experience Platform</h4> <p>Definition: A customer experience platform is a comprehensive solution that helps businesses manage interactions and… ... <a href="https://exotel.com/glossary/customer-experience-platform/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Interaction Analytics</h4> <p>Definition: Customer interaction analytics involves analyzing data from various customer interactions to gain insights into… ... <a href="https://exotel.com/glossary/customer-interaction-analytics/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Journey</h4> <p>Definition: The customer journey is the complete sequence of experiences a customer goes through when… ... <a href="https://exotel.com/glossary/customer-journey/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Journey Map</h4> <p>Definition: A customer journey map is a visual representation of the steps a customer takes… ... <a href="https://exotel.com/glossary/customer-journey-map-2/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Journey Map</h4> <p>Definition: A customer journey map is a visual tool that outlines the sequence of interactions… ... <a href="https://exotel.com/glossary/customer-journey-map/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Journey Optimization</h4> <p>Definition: Customer Journey Optimization (CJO) is the strategic process of enhancing customer interactions across all… ... <a href="https://exotel.com/glossary/customer-journey-optimization/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Satisfaction</h4> <p>Definition: Customer Satisfaction (CSAT) is a key performance indicator (KPI) used to measure how satisfied… ... <a href="https://exotel.com/glossary/customer-satisfaction/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Service</h4> <p>Definition: Customer service refers to the assistance and support provided to customers before, during, and… ... <a href="https://exotel.com/glossary/customer-service/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Customer Service Representative (CSR)</h4> <p>Definition: A Customer Service Representative (CSR) is an employee responsible for managing customer interactions and… ... <a href="https://exotel.com/glossary/customer-service-representative/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Call Center and contact center</h4> <p>Definitions: The difference between call centers and contact centers lies in the scope and diversity… ... <a href="https://exotel.com/glossary/call-center-and-contact-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> </div></div><div id="letter-D" class="letter-section"><h3>D</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Disaster Recovery</h4> <p>Definition: Disaster recovery is a set of policies and procedures aimed at enabling the recovery… ... <a href="https://exotel.com/glossary/disaster-recovery/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> </div></div><div id="letter-E" class="letter-section"><h3>E</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Emergency Location Identification Number</h4> <p>Definition: An Emergency Location Identification Number (ELIN) is a specific number that provides precise location… ... <a href="https://exotel.com/glossary/emergency-location-identification-number/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Experience Orchestration</h4> <p>Definition: Experience orchestration in customer service refers to the comprehensive management and enhancement of a… ... <a href="https://exotel.com/glossary/experience-orchestration/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> </div></div><div id="letter-H" class="letter-section"><h3>H</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Hosted Call Center</h4> <p>Definition: A hosted call center is a cloud-based software solution that allows businesses to manage… ... <a href="https://exotel.com/glossary/hosted-call-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Hosted Contact Center</h4> <p>Definition: A hosted contact center is a cloud-based communication solution where infrastructure and services are… ... <a href="https://exotel.com/glossary/hosted-contact-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Hosted Dialer</h4> <p>Definition: A hosted dialer is a cloud-based dialing solution that automates the dialing process for… ... <a href="https://exotel.com/glossary/hosted-dialer/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Hosted Services</h4> <p>Definition: A hosted service refers to an IT infrastructure arrangement dedicated to a single client,… ... <a href="https://exotel.com/glossary/hosted-services/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div><div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> </div></div><div id="letter-I" class="letter-section"><h3>I</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Identity Resolution</h4> <p>Definition: Identity resolution is the process of linking various identifiers and interactions to create a… ... <a href="https://exotel.com/glossary/identity-resolution/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Inbound Call Center</h4> <p>Definition: An inbound call center is a specialized facility that handles incoming calls for businesses,… ... <a href="https://exotel.com/glossary/inbound-call-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>IVR (Interactive Voice Response)</h4> <p>Definition: Interactive Voice Response (IVR) is a technology that allows customers to interact with a… ... <a href="https://exotel.com/glossary/interactive-voice-response/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> </div></div><div id="letter-M" class="letter-section"><h3>M</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Mobile Voice</h4> <p>Definition: Mobile voice refers to the capability of mobile devices to facilitate voice communications using… ... <a href="https://exotel.com/glossary/mobile-voice/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Modern Contact Center</h4> <p>Definition: A modern contact center is an advanced facility that manages both inbound and outbound… ... <a href="https://exotel.com/glossary/modern-contact-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Multi-Channel Contact Center</h4> <p>Definition: A multichannel cloud contact center is a customer service solution where key infrastructure like… ... <a href="https://exotel.com/glossary/multi-channel-contact-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> </div></div><div id="letter-O" class="letter-section"><h3>O</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Omnichannel Cloud Call Center</h4> <p>Definition: An omnichannel cloud call center is an integrated customer service solution that ensures a… ... <a href="https://exotel.com/glossary/omnichannel-cloud-call-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Omnichannel Cloud Contact Center</h4> <p>Definition: An omnichannel cloud contact center provides a unified platform for managing customer interactions across… ... <a href="https://exotel.com/glossary/omnichannel-cloud-contact-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Omnichannel Customer Experience</h4> <p>Definition: An omnichannel customer experience is a seamless and integrated journey that spans multiple touchpoints… ... <a href="https://exotel.com/glossary/omnichannel-customer-experience/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Omnichannel Customer Journey</h4> <p>Definition: An omnichannel customer journey refers to the seamless experience a customer has when interacting… ... <a href="https://exotel.com/glossary/omnichannel-customer-journey/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Omnichannel Customer Service</h4> <p>Definition: Omni-channel customer service integrates multiple communication channels into a single, cohesive system to deliver… ... <a href="https://exotel.com/glossary/omnichannel-customer-service/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Outbound Call Center</h4> <p>Definition: An outbound call center is a dedicated operation where agents primarily make outgoing calls… ... <a href="https://exotel.com/glossary/outbound-call-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Outbound IVR (Interactive Voice Response)</h4> <p>Definition: Outbound IVR refers to automated systems that send pre-recorded messages or alerts to customers… ... <a href="https://exotel.com/glossary/outbound-interactive-voice-response/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> </div></div><div id="letter-P" class="letter-section"><h3>P</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Performance Management System</h4> <p>Definition: A performance management system is a vital tool utilized by HR teams to evaluate… ... <a href="https://exotel.com/glossary/performance-management-system/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Predictive Dialing</h4> <p>Definition: Predictive dialing is an automated dialing technology that anticipates when an agent will be… ... <a href="https://exotel.com/glossary/predictive-dialing/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Private Branch Exchange (PBX)</h4> <p>Definition: Private Branch Exchange (PBX) is an internal phone system that manages incoming and outgoing… ... <a href="https://exotel.com/glossary/private-branch-exchange/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> </div></div><div id="letter-Q" class="letter-section"><h3>Q</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Quality Management Calibration</h4> <p>Definition: Quality management calibration is a process in call centers that ensures consistent evaluation and… ... <a href="https://exotel.com/glossary/quality-management-calibration/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> </div></div><div id="letter-R" class="letter-section"><h3>R</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Real-Time Adherence (RTA)</h4> <p>Definition: Real-time adherence is a monitoring process that compares an agent’s scheduled activities with their… ... <a href="https://exotel.com/glossary/real-time-adherence/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> </div></div><div id="letter-S" class="letter-section"><h3>S</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Sentiment Analysis</h4> <p>Definition: Sentiment analysis is a method used to evaluate the tone of written or spoken… ... <a href="https://exotel.com/glossary/sentiment-analysis/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div><div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Softphone</h4> <p>Definition: A softphone is a software-based phone system that allows users to make phone calls… ... <a href="https://exotel.com/glossary/softphone/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Software as a Service (SaaS)</h4> <p>Definition: Software as a Service (SaaS) is a cloud-based software distribution model where applications are… ... <a href="https://exotel.com/glossary/software-as-a-service/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div><div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div><div class="glossary-category-item"><a href="https://exotel.com/glossary-category/messaging/" rel="tag">Messaging</a></div><div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Speech Analytics</h4> <p>Definition: Speech analytics involves the analysis of recorded calls to extract valuable insights regarding customer… ... <a href="https://exotel.com/glossary/speech-analytics/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> </div></div><div id="letter-T" class="letter-section"><h3>T</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Trunk</h4> <p>Definition: In telecommunications, a trunk refers to a communication line that connects a call center’s… ... <a href="https://exotel.com/glossary/trunk/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> </div></div><div id="letter-U" class="letter-section"><h3>U</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Unified Communications as a Service (UCaaS)</h4> <p>Definiton: Unified Communications as a Service (UCaaS) is a cloud-based model that integrates various communication… ... <a href="https://exotel.com/glossary/unified-communications-as-a-service-ucaas/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> </div></div><div id="letter-V" class="letter-section"><h3>V</h3><div class="glossary-post-grid"> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Virtual Agent</h4> <p>Definition: A virtual agent is an AI-driven tool designed to simulate human conversation and assist… ... <a href="https://exotel.com/glossary/virtual-agent/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/conversational-ai/" rel="tag">Conversational AI</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Virtual Call Center</h4> <p>Definition: A virtual call center is a customer service operation where agents work remotely, connecting… ... <a href="https://exotel.com/glossary/virtual-call-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Virtual Contact Center (VCC)</h4> <p>Definition: A virtual contact center functions like a traditional contact center by managing customer inquiries… ... <a href="https://exotel.com/glossary/virtual-contact-center/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/contact-center/" rel="tag">Contact Center</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Voice over Internet Protocol (VoIP)</h4> <p>Definition: Voice over Internet Protocol (VoIP) is a technology that allows for the transmission of… ... <a href="https://exotel.com/glossary/voip/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Voice Platform</h4> <p>Definition: A voice platform is a technology framework that facilitates voice communication services, including IVR… ... <a href="https://exotel.com/glossary/voice-platform/">Read more</a></p> </div> <div class="glossary-categories"> <div class="glossary-category-item"><a href="https://exotel.com/glossary-category/voice/" rel="tag">Voice</a></div> </div> </div> <div class="glossary-post-item"> <div class="glossary-content-box"> <h4>Voice Services</h4> <p>Definition: Voice services encompass a range of telecommunications technologies that facilitate voice 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/* ]]> */ </script> <script type="text/javascript" src="https://exotel.com/wp-content/plugins/country-phone-field-contact-form-7/assets/js/countrySelect.min.js?ver=6.6.2" id="nbcpf-countryFlag-script-js"></script> <script type="text/javascript" id="nbcpf-countryFlag-script-js-after"> /* <![CDATA[ */ (function($) { $(function() { $(".wpcf7-countrytext").countrySelect({ defaultCountry: "in", }); $(".wpcf7-phonetext").intlTelInput({ autoHideDialCode: false, autoPlaceholder: "off", nationalMode: false, separateDialCode: false, hiddenInput: "full_number", initialCountry: "in", }); $(".wpcf7-phonetext").each(function () { var hiddenInput = $(this).attr('name'); //console.log(hiddenInput); $("input[name="+hiddenInput+"-country-code]").val($(this).val()); }); $(".wpcf7-phonetext").on("countrychange", function() { // do something with iti.getSelectedCountryData() //console.log(this.value); var hiddenInput = $(this).attr("name"); $("input[name="+hiddenInput+"-country-code]").val(this.value); });$(".wpcf7-phonetext").on("keyup", function() { var dial_code = $(this).siblings(".flag-container").find(".country-list li.active span.dial-code").text(); if(dial_code == "") var dial_code = $(this).siblings(".flag-container").find(".country-list li.highlight span.dial-code").text(); var value = $(this).val(); console.log(dial_code, value); $(this).val(dial_code + value.substring(dial_code.length)); });$(".wpcf7-countrytext").on("keyup", function() { var country_name = $(this).siblings(".flag-dropdown").find(".country-list li.active span.country-name").text(); if(country_name == "") var country_name = $(this).siblings(".flag-dropdown").find(".country-list li.highlight span.country-name").text(); var value = $(this).val(); //console.log(country_name, value); $(this).val(country_name + value.substring(country_name.length)); }); }); })(jQuery); /* ]]> */ </script> <script type="text/javascript" src="https://exotel.com/wp-content/plugins/custom-testimonial-plugin/assets/owl.carousel.js?ver=6.6.2" id="owl-carousel-js"></script> <script type="text/javascript" src="https://exotel.com/wp-content/plugins/custom-testimonial-plugin/assets/custom.js?ver=6.6.2" id="ctp-custom-js"></script> <script type="text/javascript" id="wpcf7-redirect-script-js-extra"> /* <![CDATA[ */ var wpcf7r = {"ajax_url":"https:\/\/exotel.com\/wp-admin\/admin-ajax.php"}; 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width: 20px; height: 20px; display: inline-block; position: absolute; margin-left: -23px; } .otgs-development-site-front-end { background-size: 32px; padding: 22px 0px; font-size: 12px; font-family: -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",sans-serif; line-height: 18px; text-align: center; color: white; background-color: #33879E; } </style> <div class="otgs-development-site-front-end"><span class="icon"></span>This site is registered on <a href="https://wpml.org">wpml.org</a> as a development site. Switch to a production site key to <a href="https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/">remove this banner</a>.</div ><script> document.addEventListener('DOMContentLoaded', function() { // Fetch the user's country data fetch('https://pro.ip-api.com/json/?key=NhF9jI9kKRpk9mV') .then(function(response) { return response.json(); }) .then(function(payload) { document.querySelector('.country_name').value = payload.country; }) .catch(function(error) { console.error('Error fetching country data:', error); }); // Set the previous page URL var referrer = document.referrer; var prePageUrl = document.querySelector('[name="pre_url"]').value = referrer; }); </script> <script> document.addEventListener('DOMContentLoaded', function() { const exonameInput = document.getElementById('Exoname'); const firstNameField = document.querySelector('.first_name'); const lastNameField = document.querySelector('.last_name'); function splitName() { const name = exonameInput.value.trim(); let firstName = ''; let lastName = ''; if (name) { const nameParts = name.split(' '); firstName = nameParts.shift(); lastName = nameParts.join(' '); } firstNameField.value = firstName; lastNameField.value = lastName; } exonameInput.addEventListener('focusout', splitName); exonameInput.addEventListener('keyup', splitName); }); </script> <script> jQuery(document).ready(function() { const thankyouMsg = ""; var pdfLink = ''; var pdfTitle = 'Customer Journey Map'; var pdfTitleValue = document.querySelector('[name="pdf_title"]').value = (pdfTitle); var pdfLinkValue = document.querySelector('[name="pdf_url"]').value = (pdfLink); const thankyouMsgField = document.querySelector('#thankyouMSG'); const pdfLinkField = document.querySelector('#pdfLink'); if (document.body.contains(thankyouMsgField)) { thankyouMsgField.value = thankyouMsg; } if (document.body.contains(pdfLinkField)) { pdfLinkField.value = pdfLink; } }); </script> <script> $('#footer-sec ul').click(function() { $(this).siblings('ul').removeClass('active'); $(this).addClass('active'); }); </script> <script> document.addEventListener('DOMContentLoaded', function() { var inputField = document.querySelector('[name="ExoNo"]'); var numericRegex = /^[0-9]*$/; // Regular expression to match only numeric characters // Function to create error message span function createErrorSpan(message) { var errorSpan = document.createElement('span'); errorSpan.className = 'wpcf7-not-valid-tip'; errorSpan.setAttribute('aria-hidden', 'true'); errorSpan.textContent = message; return errorSpan; } function validatePhoneNumber(phoneNumber) { if (phoneNumber.length >= 10 && numericRegex.test(phoneNumber)) { return true; } return false; } // Event listeners inputField.addEventListener('blur', function(event) { var phoneNumber = event.target.value; var validationMessage = event.target.parentNode.querySelector('.wpcf7-not-valid-tip'); if (validationMessage) { validationMessage.textContent = ''; } }); inputField.addEventListener('keypress', function(event) { var keyPressed = event.key; if (!numericRegex.test(keyPressed)) { event.preventDefault(); // Prevent typing non-numeric characters } }); document.querySelector('form').addEventListener('submit', handleSubmit); }); document.addEventListener("DOMContentLoaded", function () { // Select the first accordion item const firstAccordionItem = document.querySelector(".accordion-item-new"); // Ensure the element exists before adding classes if (firstAccordionItem) { // Add necessary classes to the button to keep it open const button = firstAccordionItem.querySelector(".accordion-button"); button.classList.remove("collapsed"); button.setAttribute("aria-expanded", "true"); // Add necessary classes to the collapse div to display it const collapseDiv = firstAccordionItem.querySelector(".accordion-collapse"); collapseDiv.classList.add("show"); // Ensures the item is displayed } }); document.addEventListener('DOMContentLoaded', function() { var exoNoInput = document.querySelector('input[name="ExoNo"]'); var submitButton = document.querySelector('input[type="submit"]'); var excludedFormId = 'excludedForm'; // Replace with the ID of the form to be excluded // Country codes and their corresponding phone number lengths var countryCodes = { '+1': 10, // USA and Canada '+7': 10, // Russia and Kazakhstan '+20': 10, // Egypt '+27': 9, // South Africa '+30': 10, // Greece '+31': 9, // Netherlands '+32': 9, // Belgium '+33': 9, // France '+34': 9, // Spain '+36': 9, // Hungary '+39': 10, // Italy '+40': 9, // Romania '+41': 9, // Switzerland '+43': 10, // Austria '+44': 10, // UK '+45': 8, // Denmark '+46': 9, // Sweden '+47': 8, // Norway '+48': 9, // Poland '+49': 10, // Germany '+51': 9, // Peru '+52': 10, // Mexico '+53': 8, // Cuba '+54': 10, // Argentina '+55': 10, // Brazil '+56': 9, // Chile '+57': 10, // Colombia '+58': 10, // Venezuela '+60': 9, // Malaysia '+61': 9, // Australia '+62': 10, // Indonesia '+63': 10, // Philippines '+64': 9, // New Zealand '+65': 8, // Singapore '+66': 9, // Thailand '+81': 10, // Japan '+82': 9, // South Korea '+84': 9, // Vietnam '+86': 11, // China '+90': 10, // Turkey '+91': 10, // India '+92': 10, // Pakistan '+93': 9, // Afghanistan '+94': 9, // Sri Lanka '+95': 9, // Myanmar '+98': 10, // Iran '+212': 9, // Morocco '+213': 9, // Algeria '+216': 8, // Tunisia '+218': 9, // Libya '+220': 8, // Gambia '+221': 9, // Senegal '+222': 8, // Mauritania '+223': 8, // Mali '+224': 9, // Guinea '+225': 8, // Ivory Coast '+226': 8, // Burkina Faso '+227': 8, // Niger '+228': 8, // Togo '+229': 8, // Benin '+230': 8, // Mauritius '+231': 8, // Liberia '+232': 8, // Sierra Leone '+233': 9, // Ghana '+234': 8, // Nigeria '+235': 8, // Chad '+236': 8, // Central African Republic '+237': 8, // Cameroon '+238': 7, // Cape Verde '+239': 7, // Sao Tome and Principe '+240': 8, // Equatorial Guinea '+241': 8, // Gabon '+242': 8, // Republic of the Congo '+243': 9, // Democratic Republic of the Congo '+244': 9, // Angola '+245': 7, // Guinea-Bissau '+246': 7, // British Indian Ocean Territory '+248': 7, // Seychelles '+249': 9, // Sudan '+250': 9, // Rwanda '+251': 9, // Ethiopia '+252': 8, // Somalia '+253': 6, // Djibouti '+254': 9, // Kenya '+255': 9, // Tanzania '+256': 9, // Uganda '+257': 8, // Burundi '+258': 9, // Mozambique '+260': 9, // Zambia '+261': 9, // Madagascar '+262': 9, // Reunion '+263': 9, // Zimbabwe '+264': 9, // Namibia '+265': 9, // Malawi '+266': 9, // Lesotho '+267': 8, // Botswana '+268': 8, // Swaziland '+269': 7, // Comoros '+291': 7, // Eritrea '+297': 7, // Aruba '+298': 6, // Faroe Islands '+299': 6, // Greenland '+350': 8, // Gibraltar '+351': 9, // Portugal '+352': 9, // Luxembourg '+353': 9, // Ireland '+354': 7, // Iceland '+355': 9, // Albania '+356': 8, // Malta '+357': 8, // Cyprus '+358': 9, // Finland '+359': 9, // Bulgaria '+370': 8, // Lithuania '+371': 8, // Latvia '+372': 7, // Estonia '+373': 8, // Moldova '+374': 8, // Armenia '+375': 9, // Belarus '+376': 6, // Andorra '+377': 8, // Monaco '+378': 9, // San Marino '+380': 9, // Ukraine '+381': 9, // Serbia '+382': 8, // Montenegro '+383': 9, // Kosovo '+385': 9, // Croatia '+386': 9, // Slovenia '+387': 8, // Bosnia and Herzegovina '+389': 8, // North Macedonia '+420': 9, // Czech Republic '+421': 9, // Slovakia '+423': 7, // Liechtenstein '+500': 5, // Falkland Islands '+501': 7, // Belize '+502': 8, // Guatemala '+503': 8, // El Salvador '+504': 8, // Honduras '+505': 8, // Nicaragua '+506': 8, // Costa Rica '+507': 8, // Panama '+508': 6, // Saint Pierre and Miquelon '+509': 8, // Haiti '+590': 9, // Guadeloupe '+591': 8, // Bolivia '+592': 7, // Guyana '+593': 9, // Ecuador '+594': 9, // French Guiana '+595': 9, // Paraguay '+596': 9, // Martinique '+597': 7, // Suriname '+598': 9, // Uruguay '+670': 7, // East Timor '+672': 9, // Antarctica '+673': 7, // Brunei '+674': 7, // Nauru '+675': 8, // Papua New Guinea '+676': 5, // Tonga '+677': 7, // Solomon Islands '+678': 7, // Vanuatu '+679': 7, // Fiji '+680': 7, // Palau '+681': 6, // Wallis and Futuna '+682': 5, // Cook Islands '+683': 4, // Niue '+685': 5, // Samoa '+686': 6, // Kiribati '+687': 6, // New Caledonia '+688': 5, // Tuvalu '+689': 6, // French Polynesia '+690': 4, // Tokelau '+691': 7, // Micronesia '+692': 7, // Marshall Islands '+850': 9, // North Korea '+852': 8, // Hong Kong '+853': 8, // Macau '+855': 9, // Cambodia '+856': 9, // Laos '+880': 10, // Bangladesh '+886': 9, // Taiwan '+960': 7, // Maldives '+961': 8, // Lebanon '+962': 9, // Jordan '+963': 9, // Syria '+964': 10, // Iraq '+965': 8, // Kuwait '+966': 9, // Saudi Arabia '+967': 9, // Yemen '+968': 8, // Oman '+970': 9, // Palestine '+971': 9, // United Arab Emirates '+972': 9, // Israel '+973': 8, // Bahrain '+974': 8, // Qatar '+975': 8, // Bhutan '+976': 8, // Mongolia '+977': 10, // Nepal '+992': 9, // Tajikistan '+993': 8, // Turkmenistan '+994': 9, // Azerbaijan '+995': 9, // Georgia '+996': 9, // Kyrgyzstan '+998': 9 // Uzbekistan }; // Ensure the input exists and is not inside the excluded form if (exoNoInput && exoNoInput.form && exoNoInput.form.id !== excludedFormId) { // Create div for error message var errorMessage = document.createElement('div'); errorMessage.textContent = "That doesn鈥檛 look like a phone number! Can you try again?"; errorMessage.style.color = "#dc3232"; errorMessage.style.display = "none"; errorMessage.style.marginTop = "0px"; errorMessage.style.fontSize = "12px"; errorMessage.style.position = "absolute"; exoNoInput.parentNode.insertBefore(errorMessage, exoNoInput.nextSibling); // Function to validate phone number input function validateInput() { var inputValue = exoNoInput.value.trim(); console.log("Input Value:", inputValue); // Debugging var isValid = false; for (var countryCode in countryCodes) { if (inputValue.startsWith(countryCode)) { var phoneNumberLength = countryCodes[countryCode]; var inputValueWithoutCountryCode = inputValue.slice(countryCode.length); console.log("Country Code:", countryCode, "Phone Number Length:", phoneNumberLength, "Input Without Country Code:", inputValueWithoutCountryCode); // Debugging if (inputValueWithoutCountryCode.length === phoneNumberLength) { isValid = true; break; } } } console.log("Is Valid:", isValid); // Debugging return isValid; } // Function to show or hide error message based on validation function showErrorMessage() { if (!validateInput()) { errorMessage.style.display = "block"; } else { errorMessage.style.display = "none"; } } // Function to restrict non-numeric input function restrictNonNumeric(event) { var key = event.key; if (!/[0-9+]/.test(key)) { event.preventDefault(); } } // Add event listener to validate on blur and show error message exoNoInput.addEventListener('blur', showErrorMessage); // Add event listener to restrict non-numeric input exoNoInput.addEventListener('keypress', restrictNonNumeric); // Add event listener to validate on input change and show error message exoNoInput.addEventListener('input', showErrorMessage); // Prevent form submission if the phone number is invalid exoNoInput.form.addEventListener('submit', function(event) { showErrorMessage(); if (errorMessage.style.display === "block") { console.log("Form submission prevented due to invalid phone number."); // Debugging event.preventDefault(); } }); // Initial validation on page load without showing error message // showErrorMessage(); } }); </script> <script> document.addEventListener('keyup', function(event) { if (event.target.getAttribute('name') === 'ExoNo') { var phoneNumber = event.target.value; var maxLength = 13; // Adjust the maximum allowed length as needed if (phoneNumber.length > maxLength) { event.target.value = phoneNumber.slice(0, maxLength); // Truncate the input to the allowed length } } }); </script> <script> document.querySelector('.recaptcha-container').addEventListener('mouseover', function() { document.querySelector('.recaptcha-overlay').style.width = '100%'; }); document.querySelector('.recaptcha-container').addEventListener('mouseout', function() { document.querySelector('.recaptcha-overlay').style.width = '50%'; }); </script> <script> document.addEventListener('DOMContentLoaded', function() { var form1 = document.getElementById('wpcf7-f423733-o1'); // Replace with the actual ID of your first form var form2 = document.getElementById('wpcf7-f424050-o1'); // Replace with the actual ID of your second form function handleFormSubmission(event, formId) { // Prevent the default form submission behavior event.preventDefault(); // Store form values in session storage storeFormValuesInSession(formId); } if (form1) { form1.addEventListener('submit', function(event) { handleFormSubmission(event, 'wpcf7-f423733-o1'); }); } else { console.error('Form 1 not found. Check the form ID.'); } if (form2) { form2.addEventListener('submit', function(event) { handleFormSubmission(event, 'wpcf7-f424050-o1'); }); } else { console.error('Form 2 not found. Check the form ID.'); } if (window.location.href.indexOf('thank-you') > -1) { // Retrieve form data from session storage var storedFormData = sessionStorage.getItem('formData'); if (storedFormData) { // Convert the stored JSON string back to an object var formParams = JSON.parse(storedFormData); // Check if FloStack is already loaded, if not, load it if (typeof FloStack === 'undefined') { var floScript = document.createElement('script'); floScript.src = 'https://assets.flostack.io/js/flo.js'; floScript.onload = function() { // Execute the FloStack script with the stored form data FloStack.ctaRoute('#' + formParams.formId, formParams.formData); console.log('FloStack script executed successfully on the thank-you page.'); sessionStorage.removeItem('formData'); }; document.body.appendChild(floScript); } else { // Execute the FloStack script with the stored form data FloStack.ctaRoute('#' + formParams.formId, formParams.formData); console.log('FloStack script executed successfully on the thank-you page.'); sessionStorage.removeItem('formData'); } } else { console.error('Form data not found in session storage.'); } } }); function storeFormValuesInSession(formId) { // Capture form values and prepare them in JSON format var exonameField = document.querySelector('#' + formId + ' [name="first_name"]'); var exoEmailField = document.querySelector('#' + formId + ' [name="ExoEmail"]'); if (exonameField && exoEmailField) { var formData = { 'Exoname': exonameField.value, 'ExoEmail': exoEmailField.value // Add other form fields here }; // Log form field values console.log('Form Field Values:', formData); // Store form data in session storage along with form ID sessionStorage.setItem('formData', JSON.stringify({ formId: formId, formData: formData })); // Log a message to the console indicating successful storage console.log('Form values stored in session storage.'); } else { console.error('Exoname or ExoEmail field not found in form with ID: ' + formId + '. Check the name attributes and form structure.'); } } </script> <script> AOS.init({ duration: 800, // Animation duration in milliseconds (default is 400) delay: 200, // Animation delay in milliseconds (default is 0) once: true }); </script> <script type="text/javascript"> _linkedin_partner_id = "244443"; window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || []; window._linkedin_data_partner_ids.push(_linkedin_partner_id); </script> <script type="text/javascript"> (function(l) { if (!l) { window.lintrk = function(a, b) { window.lintrk.q.push([a, b]) }; window.lintrk.q = [] } var s = document.getElementsByTagName("script")[0]; var b = document.createElement("script"); b.type = "text/javascript"; b.async = true; b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js"; s.parentNode.insertBefore(b, s); })(window.lintrk); </script> <script> document.addEventListener('DOMContentLoaded', function() { var selectElement = document.getElementById('selectbox'); selectElement.addEventListener('change', function() { var selectedValue = this.value; // Get the current path and split it into segments var pathSegments = window.location.pathname.split('/'); // Ensure the pathSegments array is correctly structured (remove empty segments) pathSegments = pathSegments.filter(segment => segment.length > 0); // Define a function to check if a segment is a language code function isLanguageCode(segment) { return segment === 'en'; } // Define a function to check if a segment is a base language function isBaseLanguage(segment) { return segment === 'uae' || segment === 'id' || segment === 'sa'; } // Check the first and second segments to see if they need to be replaced if (pathSegments.length > 0) { if (isBaseLanguage(pathSegments[0]) && isLanguageCode(pathSegments[1])) { // If the first segment is a base language and the second is a language code, remove both pathSegments.splice(0, 2); } else if (isBaseLanguage(pathSegments[0])) { // If the first segment is a base language, remove only the first pathSegments.splice(0, 1); } } // Insert the selected value as the first segment pathSegments.unshift(selectedValue); // Construct the new path by joining the segments var newPath = '/' + pathSegments.join('/').replace(/\/\//g, '/'); // Get the base URL (protocol and host) var baseUrl = window.location.protocol + "//" + window.location.host; // Create the new URL by combining the base URL with the new path var newUrl = baseUrl + newPath; // Redirect to the new URL window.location.href = newUrl; }); }); </script> <script> document.addEventListener('DOMContentLoaded', function() { const offset = 100; // Adjust this value according to your fixed header height document.querySelectorAll('.toc a').forEach(anchor => { anchor.addEventListener('click', function(e) { e.preventDefault(); const targetId = this.getAttribute('href').substring(1); const targetElement = document.getElementById(targetId); if (targetElement) { const elementPosition = targetElement.getBoundingClientRect().top + window .pageYOffset; const offsetPosition = elementPosition - offset; window.scrollTo({ top: offsetPosition, behavior: 'smooth' }); } }); }); }); //optinmonster embed code like js </script> <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=244443&fmt=gif" /> </noscript> </body> </html>

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