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Facilitating UX Workshops | NN/g Training Course
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Design group exercises that create harmony among diverse opinions and yield innovative solutions. </p> <p>As a facilitator, it’s your responsibility to make workshops as productive as possible for attendees while ensuring that you move your project forward.</p> </section> <section class="content who-should-attend content"> <h2 class="title-small">Who Should Attend</h2> <ul> <li style="list-style-type:disc">New facilitators looking for an approachable starting point</li> <li style="list-style-type:disc">Experienced facilitators who want to refresh and expand their skillset</li> </ul> </section> <section class="course-objectives"> <div class="accordion"> <div class="accordion-title-container"> <h2 class="title-small">What You'll Learn</h2> </div> <details class="accordion-item numbered"> <summary class="heading-small"> <span class="number">01</span> Use UX workshops to achieve key goals </summary> <div class="content"> <ul> <li>Gather insight across multiple disciplines and roles</li> <li>Build a shared vision</li> <li>Overcome a design challenge</li> </ul> </div> </details> <details class="accordion-item numbered"> <summary class="heading-small"> <span class="number">02</span> Plan and run efficient, engaging workshops </summary> <div class="content"> <ul> <li>Define goals and agendas</li> <li>Establish a clear structure</li> <li>Determine attendees and assign roles</li> <li>Prepare your participants</li> <li>Concluding UX workshops</li> <li>Running workshops remotely</li> </ul> </div> </details> <details class="accordion-item numbered"> <summary class="heading-small"> <span class="number">03</span> Build a toolkit of workshop structures and techniques </summary> <div class="content"> <ul> <li>Key facilitation skills and strategies</li> <li>Brainstorming, discovery, and visioning workshops</li> <li>Planning and evaluation workshops</li> <li>Mapping and sorting</li> <li>Prioritization and voting</li> </ul> </div> </details> </div> </section> <section class="content materials-included"> <h2 class="title-small">This Course Includes</h2> <ul> <li style="list-style-type:disc"><strong>Hands-on, workshop-style</strong> activities to practice your new skills</li> <li style="list-style-type:disc"><strong>Practice </strong>in workshops</li> <li style="list-style-type:disc"><strong>Cheat sheets </strong>to help you remember what you learn</li> <li style="list-style-type:disc"><strong>Recommended reading lists </strong>to continue learning after the course</li> </ul> </section> <section class="instructors"> <div class="slider"> <div class="heading"> <h2 class="title-small">Learn From Industry Experts</h2> <button class="previous"><svg aria-label="shift list of instructors to the right" id="icon-next-svg" viewbox="0 0 16 16" width="20" fill="none" xmlns="http://www.w3.org/2000/svg" > <use href="#icon-open-nav" /> </svg></button> <button class="next"><svg aria-label="shift list of instructors to the left" id="icon-next-svg" viewbox="0 0 16 16" width="20" fill="none" xmlns="http://www.w3.org/2000/svg" > <use href="#icon-open-nav" /> </svg></button> </div> <ul> <li class="clickable-card course-instructor"> <a class="body-small" href="/people/tanner-kohler/"> <img loading="lazy" src="https://media.nngroup.com/media/people/photos/20211213_Vegas-tanner.jpg.256x256_q75_autocrop_crop-smart_upscale.jpg" srcset="https://media.nngroup.com/media/people/photos/20211213_Vegas-tanner.jpg.256x256_q75_autocrop_crop-smart_upscale.jpg, https://media.nngroup.com/media/people/photos/20211213_Vegas-tanner.jpg.600x600_q75_autocrop_crop-smart_upscale.jpg 2x" alt="" width="248" > <strong class="heading-small">Tanner Kohler</strong> User Experience Specialist </a> </li> <li class="clickable-card course-instructor"> <a class="body-small" href="/people/maddie-brown/"> <img loading="lazy" src="https://media.nngroup.com/media/people/photos/_DSC6091.jpg.256x256_q75_autocrop_crop-smart_upscale.jpg" srcset="https://media.nngroup.com/media/people/photos/_DSC6091.jpg.256x256_q75_autocrop_crop-smart_upscale.jpg, https://media.nngroup.com/media/people/photos/_DSC6091.jpg.600x600_q75_autocrop_crop-smart_upscale.jpg 2x" alt="" width="248" > <strong class="heading-small">Maddie Brown</strong> User Experience Specialist </a> </li> <li class="clickable-card course-instructor"> <a class="body-small" href="/people/kate-kaplan/"> <img loading="lazy" src="https://media.nngroup.com/media/people/photos/2023-04-portraits-katek-3.jpg.256x256_q75_autocrop_crop-smart_upscale.jpg" srcset="https://media.nngroup.com/media/people/photos/2023-04-portraits-katek-3.jpg.256x256_q75_autocrop_crop-smart_upscale.jpg, https://media.nngroup.com/media/people/photos/2023-04-portraits-katek-3.jpg.600x600_q75_autocrop_crop-smart_upscale.jpg 2x" alt="" width="248" > <strong class="heading-small">Kate Kaplan</strong> Insights Architect </a> </li> <li class="clickable-card course-instructor"> <a class="body-small" href="/people/katie-sherwin/"> <img loading="lazy" src="https://media.nngroup.com/media/people/photos/Katie_Sherwin_portrait.jpg.256x256_q75_autocrop_crop-smart_upscale.jpg" srcset="https://media.nngroup.com/media/people/photos/Katie_Sherwin_portrait.jpg.256x256_q75_autocrop_crop-smart_upscale.jpg, https://media.nngroup.com/media/people/photos/Katie_Sherwin_portrait.jpg.600x600_q75_autocrop_crop-smart_upscale.jpg 2x" alt="" width="248" > <strong class="heading-small">Katie Sherwin</strong> Senior User Experience Specialist </a> </li> <li class="clickable-card course-instructor"> <a class="body-small" href="/people/maria-rosala/"> <img loading="lazy" src="https://media.nngroup.com/media/people/photos/20211213_Vegas-maria.jpg.256x256_q75_autocrop_crop-smart_upscale.jpg" srcset="https://media.nngroup.com/media/people/photos/20211213_Vegas-maria.jpg.256x256_q75_autocrop_crop-smart_upscale.jpg, https://media.nngroup.com/media/people/photos/20211213_Vegas-maria.jpg.600x600_q75_autocrop_crop-smart_upscale.jpg 2x" alt="" width="248" > <strong class="heading-small">Maria Rosala</strong> Director of Research </a> </li> </ul> </div> </section> </div> <aside class="column-2"> <div class="sticky"> <section class="enroll-list" id="enroll-list"> <h2 class="heading-medium">Live Course Dates</h2> <div class="select-timezone"> <button> Timezone: <span class="timezone-name"></span> <svg aria-label="Change timezone" viewbox="0 0 16 16" width="20" fill="none" xmlns="http://www.w3.org/2000/svg" > <use href="#icon-open-nav" /> </svg> </button> <div class="field hidden"> <label for="timezone" class="visually-hidden">Timezone</label> <div class="timezone-autocomplete"> <input id="timezone" name="timezone" type="text" /> </div> </div> </div> <ul class="courses"> <li class="clickable-card"> <strong class="course-date heading-small"> <time datetime="2024-12-09" data-timestamp="1733760000000" data-date-format="MMMM d" > December 9 </time> </strong> <span class="course-time body-small"> <time datetime="2024-12-09 08:00" data-timestamp="1733760000000" > 08:00am </time> - <time datetime="2024-12-09 15:00" data-timestamp="1733785200000" > 15:00pm </time> </span> <span class="course-pricing body-small"> $1,155 USD until <time datetime="2024-12-07" data-timestamp="1733558399000" data-date-format="MMMM d" > December 7 </time> </span> <span class="bottom"> <span class="course-instructors body-small"> <span> <img alt="Instructor" loading="lazy" src="https://media.nngroup.com/media/people/photos/20211213_Vegas-tanner.jpg.64x64_q75_autocrop_crop-smart_upscale.jpg" width="32" > Tanner </span> </span> <a href="/training/register/482/?selected_course=M60" class="button-fill button-small button-management" >Enroll <span class="visually-hidden"> for the <time datetime="2024-12-09" data-timestamp="1733760000000" data-date-format="MMMM d" > December 9 </time> course </span> </a> </span> </li> <li class="clickable-card"> <strong class="course-date heading-small"> <time datetime="2025-01-15" data-timestamp="1736956800000" data-date-format="MMMM d" > January 15 </time> - <time datetime="2025-01-16" data-timestamp="1737043200000" data-date-format="d" > 16 </time> </strong> <span class="course-time body-small"> <time datetime="2025-01-15 08:00" data-timestamp="1736956800000" > 08:00am </time> - <time datetime="2025-01-16 11:30" data-timestamp="1737055800000" > 11:30am </time> </span> <span class="course-pricing body-small"> $1,110 USD until <time datetime="2024-12-21" data-timestamp="1734767999000" data-date-format="MMMM d" > December 21 </time> </span> <span class="bottom"> <span class="course-instructors body-small"> <span> <img alt="Instructor" loading="lazy" src="https://media.nngroup.com/media/people/photos/_DSC6091.jpg.64x64_q75_autocrop_crop-smart_upscale.jpg" width="32" > Maddie </span> </span> <a href="/training/register/483/?selected_course=M60" class="button-fill button-small button-management" >Enroll <span class="visually-hidden"> for the <time datetime="2025-01-15" data-timestamp="1736956800000" data-date-format="MMMM d" > January 15 </time> - <time datetime="2025-01-16" data-timestamp="1737043200000" data-date-format="d" > 16 </time> course </span> </a> </span> </li> <li class="clickable-card"> <strong class="course-date heading-small"> <time datetime="2025-03-12" data-timestamp="1741791600000" data-date-format="MMMM d" > March 12 </time> - <time datetime="2025-03-13" data-timestamp="1741878000000" data-date-format="d" > 13 </time> </strong> <span class="course-time body-small"> <time datetime="2025-03-12 08:00" data-timestamp="1741791600000" > 08:00am </time> - <time datetime="2025-03-13 11:30" data-timestamp="1741890600000" > 11:30am </time> </span> <span class="course-pricing body-small"> $1,115 USD until <time datetime="2025-02-15" data-timestamp="1739606399000" data-date-format="MMMM d" > February 15 </time> </span> <span class="bottom"> <span class="course-instructors body-small"> <span> <img alt="Instructor" loading="lazy" src="https://media.nngroup.com/media/people/photos/2023-04-portraits-katek-3.jpg.64x64_q75_autocrop_crop-smart_upscale.jpg" width="32" > Kate </span> </span> <a href="/training/register/485/?selected_course=M60" class="button-fill button-small button-management" >Enroll <span class="visually-hidden"> for the <time datetime="2025-03-12" data-timestamp="1741791600000" data-date-format="MMMM d" > March 12 </time> - <time datetime="2025-03-13" data-timestamp="1741878000000" data-date-format="d" > 13 </time> course </span> </a> </span> </li> </ul> </section> <section class="team-training-text"> <h2 class="label-large">Training a Team?</h2> <ul> <li><a href="/training/bulk-discounts/">Get Bulk Pricing</a> Discounts for buying 100+ course seats</li> <li><a href="/team-training/">Plan Private Team Training</a> Train on your schedule, online or in-person</li> </ul> </section> </div> </aside> </div> <div class="why-nng-list"> <div class="wrapper"> <h2 class="title-small">Why NN/g</h2> <ul> <li class="why-nng-item--instructors"> <strong>Expert instructors</strong> who present their own content </li> <li class="why-nng-item--slides"> <strong>Course slides</strong> in a downloadable PDF </li> <li class="why-nng-item--guidance"> <strong>Practical guidance</strong> with actionable steps </li> <li class="why-nng-item--network"> <strong>Private network</strong> of UX professionals on Slack </li> <li class="why-nng-item--live"> <strong>Live interaction</strong> with your instructors and peers </li> <li class="why-nng-item--discussions"> <strong>Discussion and Q&A</strong> opportunities with your instructor </li> </ul> </div> </div> <section class="related-courses"> <div class="wrapper"> <h2 class="title-small">Related Courses</h2> <ul class="course-cards-simple"> <li class="course-card-simple clickable-card interaction"> <img src="https://media.nngroup.com/media/courses/icons/Generating_Big_Ideas.svg" alt="" loading="lazy" /> <h3 class="heading-small"><a href="/courses/generating-big-ideas/">Design Thinking Essentials</a></h3> <p class="body-small">Unearth user pain points to drive breakthrough design concepts</p> <p class="ux-specialty interaction">interaction</p> </li> <li class="course-card-simple clickable-card interaction"> <img src="https://media.nngroup.com/media/courses/icons/Effective_Ideation_Techniques.svg" alt="" loading="lazy" /> <h3 class="heading-small"><a href="/courses/ideation/">Effective Ideation Techniques for UX Design</a></h3> <p class="body-small">Creative solutions for any UX design challenge</p> <p class="ux-specialty interaction">interaction</p> </li> </ul> </div> </section> <section class="testimonials wrapper"> <div class="slider"> <div class="heading"> <h2 class="title-small">What People Say About This Course</h2> <button class="previous"> <svg aria-label="shift list of testimonials to the right" viewbox="0 0 16 16" width="20" fill="none" xmlns="http://www.w3.org/2000/svg" > <use href="#icon-open-nav" /> </svg> </button> <button class="next"> <svg aria-label="shift list of testimonials to the left" viewbox="0 0 16 16" width="20" fill="none" xmlns="http://www.w3.org/2000/svg" > <use href="#icon-open-nav" /> </svg> </button> </div> <ul class="testimonials-primary"> <li class="testimonial-card testimonial-card-text"> <figure> <blockquote> <p>Probably the most useful workshop I have ever attended. Highly engaging! I am confidently leaving with a clear framework, which I can immediately apply. Thank you!</p> </blockquote> <figcaption> Danielle </figcaption> </figure> </li> <li class="testimonial-card testimonial-card-text"> <figure> <blockquote> <p>I haven't facilitated a workshop formally before and found this workshop to be incredibly valuable. I have a tool kit I can apply right away.</p> </blockquote> <figcaption> Gretchen <br>Continuum </figcaption> </figure> </li> <li class="testimonial-card testimonial-card-text"> <figure> <blockquote> <p>I especially liked the breakdown of which workshops to conduct and when in the design process. The UX toolkit is vast, but you were able to provide actionable points for a diverse set of situations.</p> </blockquote> <figcaption> Melissa <br>CRITEO </figcaption> </figure> </li> <li class="testimonial-card testimonial-card-text"> <figure> <blockquote> <p>Overall, I found the course useful (despite the fact that I already do lots of workshops) — esp. planning/agenda exercise.</p> </blockquote> <figcaption> Laura <br>Bit Zesty Ltd </figcaption> </figure> </li> </ul> </div> <ul class="testimonials-secondary"> <li> <figure> <blockquote> <p class="body-small">I loved it! Really informative, I learnt a lot and will use what I learnt to facilitate better, more productive workshops.</p> </blockquote> <figcaption> <span class="body-large author-name">Kellie</span> </figcaption> </figure> </li> <li> <figure> <blockquote> <p class="body-small">I cannot wait to practice this when I get back to the office. I thought the course was very valuable, informative, well planned and really fun!</p> </blockquote> <figcaption> <span class="body-large author-name">Sherlyn</span> <span class="body-small author-company">Nordstrom Rack</span> </figcaption> </figure> </li> <li> <figure> <blockquote> <p class="body-small">I love how many activities and strategies I gained from this workshop.</p> </blockquote> <figcaption> <span class="body-large author-name">Vanessa</span> <span class="body-small author-company">Inter-American Development Bank</span> </figcaption> </figure> </li> </ul> </section> <div class="wrapper"> <div class="banner-certification-large"> <div class="certification-info"> <h2 class="title-large">UX Certification</h2> <p> UX Certification is an exam-based credential that reinforces learning and boosts credibility. Depending on the number of courses you take, you may be eligible for UX Certification or UX Master Certification. </p> <a href="/ux-certification/#benefits" class="button-fill">UX Certification Benefits</a> </div> <ol class="certification-steps"> <li class="certification-step"> <strong>Take Five Courses</strong> <p>Choose from 50+ live, online courses.</p> </li> <li class="certification-step"> <strong>Pass Five Online Exams</strong> <p>Take each online exam within 35 days of attending each course.</p> </li> <li class="certification-step"> <strong>Receive UX Certification</strong> <p>Once you qualify, you’ll automatically receive your UX Certification.</p> </li> </ol> </div> </div> <section class="faq-section"> <div class="wrapper"> <div class="accordion"> <div class="accordion-title-container"> <h2 class="title-small">Frequently Asked Questions</h2> <button class="accordion-button" data-action="expand">Expand All</button> </div> <details class="accordion-item"> <summary class="heading-small"> How will I get the link to the Zoom meeting for the course? </summary> <div class="content"> <p>60 minutes before your course begins, your link will be available when you log into your <a href="/profile/">NN/g profile</a>.</p> </div> </details> <details class="accordion-item"> <summary class="heading-small"> Can I watch a recording of the course? </summary> <div class="content"> <p>Virtual courses are live events that extend throughout the day and include many periods of interactive exercises. The learning experience cannot be replicated by simply watching recordings after the event. We will not be making course recordings, and making your own recordings is not permitted.</p> </div> </details> <details class="accordion-item"> <summary class="heading-small"> Will I be able to network and get to know other participants? </summary> <div class="content"> <p>You'll join a Slack community for both course-related discussion and networking with fellow participants. You'll also be able to use the Slack workspace before, during, and after the event to maintain your connections. You'll be invited to join the Slack community the week before the event starts.</p> </div> </details> <details class="accordion-item"> <summary class="heading-small"> What equipment will I need to participate in NN/g live online courses? </summary> <div class="content"> <p>You'll be streaming video and audio to your computer, and also speaking with other participants. Make sure you have:</p> <ul> <li>A laptop or desktop (using a tablet is not recommended)</li> <li>A stable high-speed internet connection</li> <li>Speakers or headphones</li> <li>A microphone</li> <li>A webcam</li> </ul> </div> </details> <details class="accordion-item"> <summary class="heading-small"> Do I really need a microphone and webcam? </summary> <div class="content"> <p>White it's possible to attend our virtual courses without your own webcam or microphone, you will not be able to fully participate in learning activities. Many of our courses use hands-on practice as the primary way of learning design and research techniques. You'll learn more during these activities if you can fully participate, and your collaboration partners can see and hear you. We also recommend using headphones.</p> </div> </details> <details class="accordion-item"> <summary class="heading-small"> Do I have to download any software? </summary> <div class="content"> <p>All courses use Zoom and Hightail, a file-sharing service. Some courses require the use of Google Drive apps or Miro. All tools are free to use and do not require you to create an account, but you should ensure your device permissions allow you to access these tools.</p> <ul> <li><strong>Zoom</strong> is a video conferencing service. Our meetings follow security best practices, including passwords and waiting rooms. We recommend installing the <a href="https://zoom.us/download">Zoom app</a>, which is free. If you are not able to install the Zoom software, you can also join through Chrome web browser. <a href="https://zoom.us/test">Test your access to Zoom</a>.</li> <li><strong>Hightail</strong> will be used to share downloadable course materials (such as PDF copies of presentation slides). <a href="https://spaces.hightail.com/space/rexYEwnzBC">Test your access to Hightail</a>. (If your network blocks you from access Hightail, during the event our conference team will be able to assist you with alternative ways to receive your course materials.</li> <li><strong>Google Drive</strong> apps are used for collaborative learning activities. If you are not able to use Google Docs or Sheets, you will be able to download copies of the activity materials, but may not be able to fully participate in group work. <a href="https://link.nngroup.com/test-google-access">Test your access to Google Docs</a>.</li> <li><a href="https://miro.com/"><strong>Miro</strong></a> is an online whiteboarding tool and is used for collaborative learning activities in some courses. You can download the Miro app or open a Miro link in your browser.</li> </ul> </div> </details> <details class="accordion-item"> <summary class="heading-small"> Will my internet connection be fast enough? </summary> <div class="content"> <p>You will need a stable internet connection with a minimum of 3 Mbps (up and down) in order o participate in NN/g virtual courses. Ideally, a faster connection speed of 25 Mbps download and 5Mbps upload is recommended to ensure HD video and audio quality. If you are using a WIFI network, disconnect all other devices from that network to improve the streaming quality. <a href="https://www.speedtest.net/">Check your internet connection speed</a>.</p> </div> </details> <details class="accordion-item"> <summary class="heading-small"> Can I join from my phone or tablet? </summary> <div class="content"> <p>We do not recommend attending our classes from a small-screen device. Although you will be able to connect to the meeting, it will be difficult to see the detailed examples shared during class. It will also be extremely difficult to participate in collaborative exercises which require typing and interactive documents.</p> </div> </details> </div> </div> </section> <div class="wrapper"> <div class="banner-team-training banner-link"> <picture> <source media="(min-resolution: 2x)" type="image/webp" srcset="https://media.nngroup.com/static/img/banners/home-team-training_2x.webp"> <source media="(min-resolution: 1x)" type="image/webp" srcset="https://media.nngroup.com/static/img/banners/home-team-training.webp"> <source media="(min-resolution: 2x)" type="image/jpeg" srcset="https://media.nngroup.com/static/img/banners/home-team-training_2x.jpg"> <source media="(min-resolution: 1x)" type="image/jpeg" srcset="https://media.nngroup.com/static/img/banners/home-team-training.jpg"> <img src="https://media.nngroup.com/static/img/banners/home-team-training_2x.jpg" width="607" alt="" loading="lazy" > </picture> <div class="text"> <h2 class="title-large">Private Team Training</h2> <p 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