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Contact FreeFind.com -- FreeFind.com
<!DOCTYPE html> <html lang="en"> <head> <!-- Global site tag (gtag.js) - Google Analytics --> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-113831536-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-113831536-1'); </script> <meta charset="utf-8"> <title>Contact FreeFind.com -- FreeFind.com</title> <meta name="viewport" content="width=device-width, initial-scale=1.0,minimum-scale=1.0,maximum-scale=5.0"> <link type="text/css" rel="stylesheet" href="/site.00.css"> <!-- FreeFind Begin no index --> <meta name="description" content="FreeFind contact information. Use the form on this page to contact us."> <!-- FreeFind End no index --> <!-- FreeFind Map Title="Contact FreeFind.com" --> <!-- FreeFind Keywords Words="support" Count="10" --> <style> /* signup form CHANGES - start */ .flex1 { width:4.8em; vertical-align:top; } .flex2 { width:340px; } .flex2 > input { width:200px; width:50%; padding-left:0.33em; box-sizing:border-box; } .flex2 > textarea { width:100%; height:8em; padding-left:0.33em; box-sizing:border-box; } .short { width:33% !important; } .long { width:100% !important; } /* signup form CHANGES - end */ .tree0 { width:100%; box-sizing:border-box; padding: 8px; font-size: .8em; font-family: verdana,sans-serif; text-align:left; background-color: #F9F9F9; border: 1px solid black; display: none; } .tree10 { width:100%; box-sizing:border-box; padding: 8px; font-size: .8em; font-family:verdana,sans-serif; text-align:left; background-color: #F9F9F9; border-top: 0px solid black; border-left: 1px solid black; border-right: 1px solid black; border-bottom: 1px solid black; display: none; } .tree100 { width:100%; box-sizing:border-box; padding: 8px; font-size: .8em; font-family:verdana,sans-serif; text-align:left; background-color: #F9F9F9; border-top: 0px solid black; border-left: 1px solid black; border-right: 1px solid black; border-bottom: 1px solid black; display: none; } .tree1000 { width:100%; box-sizing:border-box; padding: 8px; font-size: .8em; font-family:verdana,sans-serif; text-align:left; background-color: #F9F9F9; border-top: 0px solid black; border-left: 1px solid black; border-right: 1px solid black; border-bottom: 1px solid black; display: none; } #opttree10 { font-weight: normal; font-size: 1.0em; } .reqnote { color:maroon; } </style> </head> <body onload="$page.loaded();"> <div style="text-align:center"> <!-- FreeFind Begin no index --> <!-- MASTHEAD table - start --> <TABLE id="masthead"> <tr> <td> <a href="/"><img src="/img/fflogo.250.png" alt="freefind" height=63 width=250></a> </td> <td id="tdlogin"> <A class="llnk" href="/control.html">login</a> </td> <td> <a class="llnk" href="javascript:$page.opensrch()" title="search"> <img style="height:16px; width:15.0833px; position:relative; top:2px;" alt="search" src="data:image/svg+xml,%3Csvg%20viewBox='0%200%2083%2088'%20xmlns='http://www.w3.org/2000/svg'%3E%3Ccircle%20cx='33'%20cy='43'%20r='25'%20fill='none'%20stroke-width='12'%20stroke='%230195DB'/%3E%3Cpath%20fill='%230195DB'%20d='M57%2062v4l3%208%2012%2012%209-9-12-12-8-3z'/%3E%3C/svg%3E"> </a> </td> <td> <a href="javascript:$page.menu()"><img src="/img/3bars.20.png" width=20 alt="menu"></a> </td> </tr> <tr> <td id="mastheadline" colspan=4></td> </tr> </table> <!-- MASTHEAD table - END --> <div id="revealSearch" class="revealable revealClosed"> <div> <div class=topsearch> <form id=sform action="https://search.freefind.com/find.html" method="GET" accept-charset="utf-8" onsubmit="$page.srch(this);"> <table><tr><td> <input type="hidden" name="si" value="3225682"> <input type="hidden" name="pid" value="r"> <input type="hidden" name="n" value="0"><input type="hidden" name="naq" value="1"> <input type="hidden" name="_charset_" value=""> <input type="hidden" name="bcd" value="÷"> <input type="text" name="query" aria-label="text to search for"> </td><td> <input type="submit" value="Search"> <select name=s aria-label="area to search"> <option value="all" selected>All</option> <option value="library">Documentation</option> <option value="">FAQ & Reference</option> </select> </td></tr></table> </form> </div> </div> </div> <!-- TOP NAV LINKS - START --> <div id="revealTopNav" class="revealable revealClosed"> <div id="topNav" class="mlinks"> <a href="/">home</A> <a href="/details.html">features</A> <a href="/plans.html">pricing</A> <!-- FreeFind nofollow --><a href="/library/ref/faq/">faq</A><!-- FreeFind end nofollow --> <a href="/library/">library</A> <a href="//search.freefind.com/find.html?si=3225682&m=0&p=0">site map</A> <a href="/policy.html">policies</A> <a href="/contact.html">contact</A> </div> </div> <!-- TOP NAV LINKS - END --> <!-- CONTENT Table - START --> <main> <TABLE id="content"><tr><td> <!-- SPACER Table - START --> <TABLE id="contentSpacer"><tr><td> <!-- ad and headline table --> <!-- FreeFind End no index --> <div class=pageheadline>Contact FreeFind.com</div> <!-- FreeFind nofollow --> <!-- ChangeDetection.com detection="on" --> <!-- FreeFind New Date="Mar 01 2018" comment="Refreshed look" --> <p> FreeFind.com gets a flood of email every day. Please assist us in helping you by following the appropriate procedure listed below. Thanks! <p> Before sending a message please <a href="/library/ref/faq/">check the FAQ</a> and <a href="/library/">read the documentation</a>. </p> <div id="formCenter"> <div id="formdiv"> <!-- Start of CONTACT FORM --> <form name=contact id=contact action="https://example.net/" method="post"> <input name=treeSel type=hidden> <input name=recipient type=hidden value=""> <input type=hidden name=op value="processFFContact"> <div class="flexline"> <label class="flex1" for="fname">First name</label> <div class="flex2"> <input id=fname name=fname type=text value="" placeholder="first"> </div> </div> <div class="flexline"> <label class="flex1" for="lname">Last name</label> <div class="flex2"> <input id=lname name=lname type=text value="" placeholder="last"> </div> </div> <div class="flexline"> <label class="flex1" for="email">Email<span class=reqnote>*</span></label> <div class="flex2"> <input id=email name=email type=text size=30 value="" placeholder="me@example.com"> </div> </div> <div class="flexline"> <label class="flex1" for="website">Website</label> <div class="flex2"> <input class="long" id=website name=website type=text size=30 value="" placeholder="example.com"> </div> </div> <div class="flexline"> <label class="flex1" for="siteid">Site ID</label> <div class="flex2"> <input class="short" id=siteid name=siteid type=text size=30 value="" placeholder="123456"> </div> </div> <div class="flexline"> <label class="flex1" for="about">Contact<span class=reqnote>*</span></label> <div class="flex2"> <select id=about name=about onchange="selectLayer(about.value);"> <option value="9" selected>Select a department</option> <option value="0" >Sales - for pre-sales questions</option> <option value="5" >Support - for subscription accounts</option> <option value="1" >Support - for free accounts</option> <!-- option value="2" ::about2::>Advertising - advertise your product or service on our network</option --> <!-- <option value="3" >Business Development - for mutual development</option> --> <option value="4" >Other - for all other correspondence</option> </select> <div class=tree0 id=tree9> Please select a department from the choices above. </div> <div class=tree0 id=tree0> Please select one of the following options: <ul> <li><a href="/library/ref/faq/prefaq.html">View our pre-sales FAQ</a> <a href="/library/ref/faq/prefaq.html" target=_blank><img src="/img/newwindow.gif" width=11 height=9 alt='in a new window'></a></li> <li><a id=opttree00 href="#" onclick="return selectLayer('00');">Get a free quote for service</a></li> <li><a id=opttree01 href="#" onclick="return selectLayer('01');">Ask a question</a></li> </ul> <br> <small>All subscriptions come with a 30 day money-back guarantee so you can try our service without risk.</small> </div> <div class=tree10 id=tree00> Please enter any specific configuration requirements (like "don't index the forum") in the message area below. <p> Estimated page count <input name=quotepgcount type=text size=10 value=""> (optional)<br> </div> <div class=tree10 id=tree01> Please enter your question in the message area below then press the send button. The more details you provide the more precise our answer can be. </div> <div class=tree0 id=tree1> Please select one of the following: <ul> <li><a id=opttree10 href="#" onclick="return selectLayer('10');">I cannot access my account</a></li> <li><a id=opttree11 href="#" onclick="return selectLayer('11');">One or more pages are missing from the index</a></li> <li><a id=opttree12 href="#" onclick="return selectLayer('12');">There are too many/duplicate pages in the index</a></li> <li><a id=opttree14 href="#" onclick="return selectLayer('14');">I would like to get a free upgrade</a></li> <li><a id=opttree13 href="#" onclick="return selectLayer('13');">The search box on my site is broken</a></li> <li><a id=opttree15 href="#" onclick="return selectLayer('15');">None of the above</a></li> </ul> </div> <div class=tree10 id=tree10> Do you have access to the account's email address? <ul> <li><a id=opttree100 href="#" onclick="return selectLayer('100');">Yes</a></li> <li><a id=opttree101 href="#" onclick="return selectLayer('101');">No</a></li> <li><a id=opttree102 href="#" onclick="return selectLayer('102');">I don't know</a></li> </ul> </div> <div class=tree100 id=tree100> <b>Solution:</b> <br> Use <a href="/iforgot.html">this page</a> A copy of your current account setting will be immediately emailed to the account's email address. If, after a few minutes, you do not appear to have received it please check your spam folder. <p> Did this fix the problem? <a id=opttree1000 href="#" onclick="return selectLayer('1000');">Yes</a> <a id=opttree1001 href="#" onclick="return selectLayer('1001');">No</a> </div> <div class=tree1000 id=tree1000> <b>Excellent!</b> - <a href="/control.html">click here to return to the Control Center</a> <p> <small>Thank you for using FreeFind.com</small> </div> <div class=tree0 id=tree1001> Please enter any additional information in the message area below, then press the send button to contact our staff. </div> <div class=tree100 id=tree101> Please enter any additional information in the message area below, then press the send button to contact our staff. </div> <div class=tree100 id=tree102> Please enter any additional information in the message area below, then press the send button to contact our staff. </div> <div class=tree10 id=tree11> Please see the FAQ titled <a href="/library/ref/faq/toofew.html"><i>Too Few Pages Indexed</i></a>. <a href="/library/ref/faq/toofew.html" target=_blank><img src="/img/newwindow.gif" width=11 height=9 alt='in a new window'></a> <p> Did that fix the problem? <a id=opttree110 href="#" onclick="return selectLayer('110');">Yes</a> <a id=opttree111 href="#" onclick="return selectLayer('111');">No</a> </div> <div class=tree100 id=tree110> <b>Excellent!</b> - <a href="/control.html">click here to return to the Control Center</a> <p> <small>Thank you for using FreeFind.com</small> </div> <div class=tree100 id=tree111> To diagnose this type of problem we need to have a specific example to look at. We need to know two things: <ol> <li>The address of a page that is not in the index, and</li> <li>How a visitor to your site gets to that page from your home page without using search</li> </ol> Note that <i>both</i> pieces of information are required in order to determine the problem. (You can see a list of the documents included in the index by using the "view log list" option on the "reports" page to view the most recent indexing log. The list is at the very end of the log.) <p> Please enter that information —and any additional details— in the message area below, then press the send button to contact our staff. </div> <div class=tree10 id=tree12> Please see the FAQ titled <a href="/library/ref/faq/toomany.html"><i>Too Many Pages Indexed</i></a>. <a href="/library/ref/faq/toomany.html" target=_blank><img src="/img/newwindow.gif" width=11 height=9 alt='in a new window'></a> <p> Did that fix the problem? <a id=opttree120 href="#" onclick="return selectLayer('120');">Yes</a> <a id=opttree121 href="#" onclick="return selectLayer('121');">No</a> </div> <div class=tree100 id=tree120> <b>Excellent!</b> - <a href="/control.html">click here to return to the Control Center</a> <p> <small>Thank you for using FreeFind.com</small> </div> <div class=tree100 id=tree121> Please enter any additional details in the message area below, then press the send button to contact our staff. </div> <div class=tree10 id=tree13> Please see the FAQ titled <a href="/library/ref/faq/doesnotwork.html"><i>It Does Not Work</i></a>. <a href="/library/ref/faq/doesnotwork.html" target=_blank><img src="/img/newwindow.gif" width=11 height=9 alt='in a new window'></a> <p> Did that fix the problem? <a id=opttree130 href="#" onclick="return selectLayer('130');">Yes</a> <a id=opttree131 href="#" onclick="return selectLayer('131');">No</a> </div> <div class=tree100 id=tree130> <b>Excellent!</b> - <a href="/control.html">click here to return to the Control Center</a> <p> <small>Thank you for using FreeFind.com</small> </div> <div class=tree100 id=tree131> Please enter the address of the specific page with the problem —and any additional details— in the message area below, then press the send button to contact our staff. </div> <div class=tree10 id=tree14> Did you receive an email specifically indicating that your account's limit was reached? <a id=opttree140 href="#" onclick="return selectLayer('140');">Yes</a> <a id=opttree141 href="#" onclick="return selectLayer('141');">No</a> </div> <div class=tree100 id=tree140> Often accounts that hit the page limit are not set up correctly. Before sending your free upgrade request please review the results at the end of your indexing log (use the "view log list" option on the "reports" page after you log in) and also see the FAQ titled <a href="/library/ref/faq/toomany.html"><i>Too Many Pages Indexed</i></a>. <a href="/library/ref/faq/toomany.html" target=_blank><img src="/img/newwindow.gif" width=11 height=9 alt='in a new window'></a> <p> Did that fix the issue? <a id=opttree1400 href="#" onclick="return selectLayer('1400');">Yes</a> <a id=opttree1401 href="#" onclick="return selectLayer('1401');">No</a> </div> <div class=tree1000 id=tree1400> <b>Excellent!</b> - <a href="/control.html">click here to return to the Control Center</a> <p> <small>Thank you for using FreeFind.com</small> </div> <div class=tree1000 id=tree1401> Please paste the email you received into the message area below, then press the send button to contact our staff. </div> <div class=tree100 id=tree141> If you did not receive that email then you did not hit your account's limit. <p> If you are expecting a higher page count or cannot find things that should be in the index please see the FAQ titled <a href="/library/ref/faq/toofew.html"><i>Too Few Pages Indexed</i></a>. <a href="/library/ref/faq/toofew.html" target=_blank><img src="/img/newwindow.gif" width=11 height=9 alt='in a new window'></a> <p> Did that fix the problem? <a id=opttree1410 href="#" onclick="return selectLayer('1410');">Yes</a> <a id=opttree1411 href="#" onclick="return selectLayer('1411');">No</a> </div> <div class=tree1000 id=tree1410> <b>Excellent!</b> - <a href="/control.html">click here to return to the Control Center</a> <p> <small>Thank you for using FreeFind.com</small> </div> <div class=tree1000 id=tree1411> To diagnose this type of problem we need to have a specific example to look at. We need to know two things: <ol> <li>The address of a page that is not in the index, and</li> <li>How a visitor to your site gets to that page from your home page without using search</li> </ol> Note that <i>both</i> pieces of information are required in order to determine the problem. (You can see a list of the documents included in the index by using the "view log list" option on the "reports" page to view the most recent indexing log. The list is at the very end of the log.) <p> Please enter that information —and any additional details— in the message area below, then press the send button to contact our staff. </div> <div class=tree10 id=tree15> Please enter the <i>specific</i> details of your question or issue in the message box below, then press the send button to contact our staff. </div> <!-- Advertising --> <div class=tree0 id=tree2> Please enter your message in the message area below then press the send button. The more details you provide the more precise our answer can be. </div> <!-- Business development --> <div class=tree0 id=tree3> Please enter your message in the message area below then press the send button. The more details you provide the more precise our answer can be. </div> <!-- Business development --> <div class=tree0 id=tree4> Please enter your message in the message area below then press the send button. The more details you provide the more precise our answer can be. </div> <div class=tree0 id=tree5> Please select one of the following: <ul> <li><a id=opttree50 href="#" onclick="return selectLayer('50');">I cannot access my account</a></li> <li><a id=opttree51 href="#" onclick="return selectLayer('51');">One or more pages are missing from the index</a></li> <li><a id=opttree52 href="#" onclick="return selectLayer('52');">There are too many/duplicate pages in the index</a></li> <li><a id=opttree54 href="#" onclick="return selectLayer('54');">I would like to upgrade</a></li> <li><a id=opttree53 href="#" onclick="return selectLayer('53');">The search box on my site is broken</a></li> <li><a id=opttree55 href="#" onclick="return selectLayer('55');">None of the above</a></li> </ul> </div> <div class=tree10 id=tree50> Do you have access to the account's email address? <ul> <li><a id=opttree500 href="#" onclick="return selectLayer('500');">Yes</a></li> <li><a id=opttree501 href="#" onclick="return selectLayer('501');">No</a></li> <li><a id=opttree502 href="#" onclick="return selectLayer('502');">I don't know</a></li> </ul> </div> <div class=tree100 id=tree500> <b>Solution:</b> <br> Use <a href="/iforgot.html">this page</a> A copy of your current account setting will be immediately emailed to the account's email address. If, after a few minutes, you do not appear to have received it please check your spam folder. <p> Did this fix the problem? <a id=opttree5000 href="#" onclick="return selectLayer('5000');">Yes</a> <a id=opttree5001 href="#" onclick="return selectLayer('5001');">No</a> </div> <div class=tree1000 id=tree5000> <b>Excellent!</b> - <a href="/control.html">click here to return to the Control Center</a> <p> <small>Thank you for using FreeFind.com</small> </div> <div class=tree0 id=tree5001> Please enter any additional information in the message area below, then press the send button to contact our staff. </div> <div class=tree100 id=tree501> Please enter any additional information in the message area below, then press the send button to contact our staff. </div> <div class=tree100 id=tree502> Please enter any additional information in the message area below, then press the send button to contact our staff. </div> <div class=tree10 id=tree51> Please see the FAQ titled <a href="/library/ref/faq/toofew.html"><i>Too Few Pages Indexed</i></a>. <a href="/library/ref/faq/toofew.html" target=_blank><img src="/img/newwindow.gif" width=11 height=9 alt='in a new window'></a> <p> Did that fix the problem? <a id=opttree510 href="#" onclick="return selectLayer('510');">Yes</a> <a id=opttree511 href="#" onclick="return selectLayer('511');">No</a> </div> <div class=tree100 id=tree510> <b>Excellent!</b> - <a href="/control.html">click here to return to the Control Center</a> <p> <small>Thank you for using FreeFind.com</small> </div> <div class=tree100 id=tree511> To diagnose this type of problem we need to have a specific example to look at. We need to know two things: <ol> <li>The address of a page that is not in the index, and</li> <li>How a visitor to your site gets to that page from your home page without using search</li> </ol> Note that <i>both</i> pieces of information are required in order to determine the problem. (You can see a list of the documents included in the index by using the "view log list" option on the "reports" page to view the most recent indexing log. The list is at the very end of the log.) <p> Please enter that information —and any additional details— in the message area below, then press the send button to contact our staff. </div> <div class=tree10 id=tree52> Please see the FAQ titled <a href="/library/ref/faq/toomany.html"><i>Too Many Pages Indexed</i></a>. <a href="/library/ref/faq/toomany.html" target=_blank><img src="/img/newwindow.gif" width=11 height=9 alt='in a new window'></a> <p> Did that fix the problem? <a id=opttree520 href="#" onclick="return selectLayer('520');">Yes</a> <a id=opttree521 href="#" onclick="return selectLayer('521');">No</a> </div> <div class=tree100 id=tree520> <b>Excellent!</b> - <a href="/control.html">click here to return to the Control Center</a> <p> <small>Thank you for using FreeFind.com</small> </div> <div class=tree100 id=tree521> Please enter any additional details in the message area below, then press the send button to contact our staff. </div> <div class=tree10 id=tree53> Please see the FAQ titled <a href="/library/ref/faq/doesnotwork.html"><i>It Does Not Work</i></a>. <a href="/library/ref/faq/doesnotwork.html" target=_blank><img src="/img/newwindow.gif" width=11 height=9 alt='in a new window'></a> <p> Did that fix the problem? <a id=opttree530 href="#" onclick="return selectLayer('530');">Yes</a> <a id=opttree531 href="#" onclick="return selectLayer('531');">No</a> </div> <div class=tree100 id=tree530> <b>Excellent!</b> - <a href="/control.html">click here to return to the Control Center</a> <p> <small>Thank you for using FreeFind.com</small> </div> <div class=tree100 id=tree531> Please enter the address of the specific page with the problem —and any additional details— in the message area below, then press the send button to contact our staff. </div> <div class=tree10 id=tree54> Please enter any specific configuration requirements (like "don't index the forum") in the message area below. <p> Estimated page count <input name=quotepgcount type=text size=10 value=""> (optional)<br> </div> <div class=tree10 id=tree55> Please enter the <i>specific</i> details of your question or issue in the message box below, then press the send button to contact our staff. </div> </div> </div> <div class="flexline"> <label class="flex1" for="subject">Subject<span class=reqnote>*</span></label> <div class="flex2"> <input class="long" id=subject name=subject type=text value=""> </div> </div> <div class="flexline"> <label class="flex1" for="msg">Message<span class=reqnote>*</span></label> <div class="flex2"> <textarea id=msg name=msg wrap="soft"></textarea> </div> </div> <div class="flexline"> <div class="flex1"></div> <div class="flex2"> <input name=submitb type=button value="Send message" onclick="doSubmit();"> </div> </div> <div class="flexline"> <div class="flex1"></div> <div class="flex2"> Fields marked with <span class=reqnote>*</span> are required </div> </div> <!-- End of CONTACT FORM --> <noscript><br> <b>Note:</b> this form <b>requires</b> that <b>scripting</b> be enabled in your browser.<br> <b>You do not currently have scripting enabled.</b><br> </noscript> </form> </div> </div> <!-- FreeFind end nofollow --> </TD></TR></TABLE> <!-- SPACER Table - END --> <!-- BOTTOM NAV LINKS - START --> <!-- FreeFind begin no index --> <div id="bottomNav" class="mlinks"> <a href="/control.html"><b>login</b></A> <a href="/">home</A> <a href="/details.html">features</A> <a href="/plans.html">pricing</A> <!-- FreeFind nofollow --><a href="/library/ref/faq/">faq</A><!-- FreeFind end nofollow --> <a href="/library/">library</A> <a href="//search.freefind.com/find.html?si=3225682&m=0&p=0">sitemap</A> <a href="/policy.html">policies</A> <a href="/contact.html">contact</A> </div> <!-- BOTTOM NAV LINKS - END --> </td></tr></table> </main> <!-- CONTENT Table - END --> <div class="footnote"> FreeFind and FreeFind.com are trademarks of <A class=plink href="/about.html">FreeFind.com</a>.<br> <a class=plink href="/policy.html#copyright">Copyright 1998 - 2024</a> </div> <!-- FreeFind End no index --> </div> <!-- /center --> <script> function setLayer(whichLayer, dvalue) { var style2; 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} function showLayer(whichLayer, dvalue) { setLayer(whichLayer, "block"); highlightOpt("opt"+whichLayer, "bold"); } var nameBase = "tree"; var treeSelected = ""; // "032", "", "0" function selectLayer(whichLayer) // whichLayer = "141" { // loop to set appropriate layers visible... var i; for(i = 0; i < whichLayer.length; i++) { // if somethingalready selected this deep if(i < treeSelected.length) { // if it's not the same selection, change it if(whichLayer.charAt(i) != treeSelected.charAt(i)) { // unselect the old... hideLayer(nameBase + treeSelected.substring(0, i+1)); // select the new... showLayer(nameBase + whichLayer.substring(0, i+1)); } } else // else nothing selected this deep yet. { // just show the new showLayer(nameBase + whichLayer.substring(0, i+1)); } } // hide extra layers as needed while(i++ < treeSelected.length) { hideLayer(nameBase + treeSelected.substring(0, i)); } // all done - note current selection treeSelected = whichLayer; document.contact.treeSel.value=whichLayer; 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