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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons 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Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE">Produkt</a> <ul class="sub-menu"> <li id="menu-item-970808" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970808"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-help-desk"></use></svg><a href="https://www.liveagent.de/helpdesk-software/" title="Entdecken Sie eine Auswahl an Helpdesk-Softwarelösungen auf dem Markt. 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Wählen Sie die ideale Live-Chat-Software für Ihre Webseite und befördern Sie Ihren Kundenservice auf ein höheres Niveau." hreflang="de-DE" onover-preload="1">Live-Chat<div class="menu-item-description">Schnellster Live-Chat auf dem Markt</div></a></li> </ul> </li> <li id="menu-item-166413" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166413"><a href="#" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-970809" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970809"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#thumbsup"></use></svg><a href="https://www.liveagent.de/social-media-kundenservice-3/" title="Effizienter Kundenservice über soziale Medien mit LiveAgent: Verwandeln Sie alle Benachrichtigungen in Tickets und verwalten Sie Anfragen von Facebook, Instagram, Twitter und mehr an einem Ort. Profitieren Sie von 24/7 Support, ohne Einrichtungsgebühren oder Kreditkarte. Starten Sie Ihre kostenlose Testversion und optimieren Sie Ihre Social-Media-Interaktionen jetzt!" hreflang="de-DE" onover-preload="1">Soziale Medien<div class="menu-item-description">Antworten Sie Ihren Followern direkt von LiveAgent aus</div></a></li> <li id="menu-item-695204" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695204"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="https://www.liveagent.de/call-center-software/" title="Entdecken Sie eine Auswahl der besten Callcenter-Software auf dem Markt. Wählen Sie die ideale Callcenter-Software für Ihre Website aus und bringen Sie Ihren Kundenservice zum Mond." hreflang="de-DE" onover-preload="1">Callcenter<div class="menu-item-description">Eingebaute Callcenter-Software</div></a></li> <li id="menu-item-874593" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874593"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Wissensdatenbank<div class="menu-item-description">Bieten Sie Selbstbedienungs-Optionen an</div></a></li> </ul> </li> <li id="menu-item-166404" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166404"><a href="#" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE">Anwendungsfälle</a> <ul class="sub-menu"> <li id="menu-item-166362" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166362"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="https://www.liveagent.de/business/" title="LiveAgent ist eine Helpdesk-Software, die sich an die Bedürfnisse unterschiedlicher Geschäftsmodelle anpasst. Entdecken Sie, wie LiveAgent in Ihre Nische passt. Agentur Edu und NGOs verlassen sich auf LiveAgent." hreflang="de-DE" onover-preload="1">Geschäftslösungen<div class="menu-item-description">Verschiedene Unternehmen, verschiedene Lösungen</div></a></li> <li id="menu-item-166366" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166366"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="https://www.liveagent.de/industrien/" title="LiveAgent kann die Anforderungen von mehreren Industrien erfüllen. Entdecken Sie, wie LiveAgent Ihre Anforderungen erfüllen und Ihren Kundendienst verbessern kann." hreflang="de-DE" onover-preload="1">Industrie Lösungen<div class="menu-item-description">Passen Sie LiveAgent an Ihre Industrie an</div></a></li> <li id="menu-item-949868" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-949868"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.de/erfolgsgeschichten/" title="Areto Systems, Kwik Charger, Idosell, and Aquasprouts are all companies offering different solutions for e-commerce businesses. Areto Systems provides payment processing solutions and merchant account services, while Kwik Charger offers fast charging for new iPhones. Idosell is a leading provider of e-commerce systems in Poland, and Aquasprouts provides a complete kit for growing fish and plants. LiveAgent is another e-commerce solution provider that offers a variety of features, integrations, and support for businesses." hreflang="de-DE" onover-preload="1">Anwendungsfälle<div class="menu-item-description">Ein Produkt, mehrere Anwendungsfälle</div></a></li> </ul> </li> <li id="menu-item-166405" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166405"><a href="/integrationen/" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">Integrationen</a> <ul class="sub-menu"> <li id="menu-item-951154" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951154"><a href="https://www.liveagent.de/integrationen/whatsapp/" title="LiveAgent bietet eine WhatsApp-Integration an, mit der die Benutzer WhatsApp-Nachrichten einfach von ihrem LiveAgent-Dashboard aus beantworten können." hreflang="de-DE" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166437" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166437"><a href="/integrationen/wordpress/" title="Bringen Sie Ihren Kundensupport auf Ihren Wordpress-Sites auf die nächste Stufe. Die Wordpress-Integration für LiveAgent ermöglicht es Ihnen, eine Chat-Schaltfläche auf Ihren Websites zu platzieren." hreflang="de-DE" onover-preload="1">WordPress</a></li> <li id="menu-item-166438" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166438"><a href="/integrationen/prestashop/" title="Wenn Sie Ihren Kunden die Möglichkeit geben möchten, Sie schneller zu kontaktieren, sollten Sie es in Betracht ziehen, mithilfe unserer LiveAgent-Integration eine Live-Chat-Schaltfläche auf Ihrer Prestashop-Webseite zu platzieren." hreflang="de-DE" onover-preload="1">Prestashop</a></li> <li id="menu-item-166439" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166439"><a href="/integrationen/magento/" title="Integrieren Sie Magento 2 in LiveAgent und erhöhen Sie Ihren Workflow. Mit Tickets behalten Sie den Überblick über Kundenbestellungen und können von einer Plattform aus kommunizieren." hreflang="de-DE" onover-preload="1">Magento</a></li> <li id="menu-item-166441" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166441"><a href="/integrationen/shopify/" title="Wenn Sie Ihren Kunden die Möglichkeit geben möchten, Sie schneller zu kontaktieren, sollten Sie die Shopify-Integration von LiveAgent in Betracht ziehen. Diese Integration ermöglicht Ihnen die Einrichtung eines Live-Chats in Ihrem Online-Shop." hreflang="de-DE" onover-preload="1">Shopify</a></li> <li id="menu-item-166444" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166444"><a href="/integrationen/mailchimp/" title="Eine Ticketing-Software kann durch die Mailchimp-Integration von LiveAgent viel mehr leisten. Die Mailchimp-Integration erlaubt es Ihnen, Kontakte, direkt von Ihrem Helpdesk aus, zu verwalten." hreflang="de-DE" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166445" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166445"><a href="/integrationen/pipedrive/" title="Verfolgen Sie Ihre Leads und befasst sich mit der PipeDrive-Integration für LiveAgent. Diese Integration sammelt alle Ihre Daten in einem Dashboard, um Ihren Workflow zu vereinfachen." hreflang="de-DE" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166446" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166446"><a href="/integrationen/slack/" title="Chatten Sie mit Ihren Teamkollegen, wann immer Sie wollen, ohne Ihren Helpdesk zu verlassen. Die Slack-Integration für LiveAgent bringt Ihnen Nachrichten, damit Sie sie nichts verpassen." hreflang="de-DE" onover-preload="1">Slack</a></li> <li id="menu-item-166406" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-166406"><a href="/integrationen/" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">Mehr Integrationen</a></li> </ul> </li> </ul> </li> <li id="menu-item-166391" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166391"><a href="#" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE">Ressourcen</a> <ul class="sub-menu"> <li id="menu-item-166407" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166407"><a href="#" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE">Lernen</a> <ul class="sub-menu"> <li id="menu-item-166421" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166421"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="/akademie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="de-DE" onover-preload="1">Akademie<div class="menu-item-description">Werden Sie zu einem Kundenservice-Experten</div></a></li> <li id="menu-item-166422" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-166422"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="/email-vorlagen/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="de-DE" onover-preload="1">Vorlagen<div class="menu-item-description">Anpassbare Vorlagen für jeden Anlass</div></a></li> <li id="menu-item-166410" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-166410"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="de-DE" onover-preload="1">Checklisten<div class="menu-item-description">Wie Sie alle Vorgänge am besten verwalten</div></a></li> </ul> </li> <li id="menu-item-166414" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166414"><a href="#" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-166423" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166423"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="de-DE" onover-preload="1">Blog<div class="menu-item-description">Neuigkeiten über den Kundenservice & LiveAgent</div></a></li> <li id="menu-item-166424" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-166424"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="/glossar/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="de-DE" onover-preload="1">Glossar<div class="menu-item-description">(Lernen Sie die Kundenservice-Terminologie kennen</div></a></li> <li id="menu-item-166425" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-166425"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="/verzeichnis/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="de-DE" onover-preload="1">Verzeichnis<div class="menu-item-description">Umfangreiche Helpdesk-Kontaktliste</div></a></li> </ul> </li> <li id="menu-item-166415" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166415"><a href="#" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-166380" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166380"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="https://www.liveagent.de/tipptest/" title="Testen Sie Ihre Tippfähigkeiten mit dem kostenlosen Tipptest von LiveAgent. Erfahren Sie Ihre Tippgeschwindigkeit in wenigen Minuten und üben Sie das Tippen kostenlos, um diese Fähigkeit zu verbessern." hreflang="de-DE" onover-preload="1">Tipptest<div class="menu-item-description">Verbessern Sie Ihre Tippgeschwindigkeit</div></a></li> <li id="menu-item-166411" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-166411"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="/reviews/" title="LiveAgent ist ein Service für Kundenbetreuung und bietet ein Partnerprogramm, einen Blog und eine Akademie an. Es gibt auch Unterstützung und eine Anfrageoption. Das Unternehmen hat Auszeichnungen und Zertifikate, bietet VoIP-Partner und gibt es einen Newsletter. Installation dauert etwas. Die Datenschutzrichtlinien werden respektiert und die Nutzung von Cookies wird akzeptiert." hreflang="de-DE" onover-preload="1">Bewertungen<div class="menu-item-description">Schauen Sie sich die Testberichte zu Softwarefunktionen an</div></a></li> <li id="menu-item-166412" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-166412"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Supportportal<div class="menu-item-description">How-to-Artikel und Anleitungen</div></a></li> </ul> </li> <li id="menu-item-166409" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166409"><a href="#" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE">Unternehmen</a> <ul class="sub-menu"> <li id="menu-item-339759" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339759"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="https://www.liveagent.de/ueber-uns/ueber-liveagent/" title="Jedes erfolgreiche Unternehmen muss irgendwo anfangen. Sehen Sie sich unsere Geschichte an und erfahren Sie mehr über die Mission, Vision und Werte unseres Unternehmens." hreflang="de-DE" onover-preload="1">Über uns<div class="menu-item-description">Lernen Sie das Team hinter dem Produkt kennen</div></a></li> <li id="menu-item-166352" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166352"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="https://www.liveagent.de/auszeichnungen/" title="Ein großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software. Beginnend mit 15$/Monat. Starten Sie mit einer 14 tägigen kostenlosen Testphase. SaaS oder On-Premise." hreflang="de-DE" onover-preload="1">Auszeichnungen<div class="menu-item-description">Unsere Auszeichnungen & Leistungen</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166395" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166395"><a href="/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1">Funktionen</a></li> <li id="menu-item-803037" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803037"><a href="/preise/" title="Entdecken Sie die flexiblen und kosteneffizienten Tarife von LiveAgent, beginnend bei nur $9/Monat! Profitieren Sie von einer kostenlosen Testversion und maßgeschneiderten Funktionen für kleine bis große Unternehmen, einschließlich umfassender Kundensupport-Tools und exklusiver Angebote für Startups. Keine Kreditkarte erforderlich, jederzeit kündbar!" hreflang="de-DE" onover-preload="1">Preise</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/testversion/" class="Button Button--full" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Kostenlose Testversion</span> </a> <a href="/login/" class="Button Button--login" title="Loggen Sie sich auf dieser Seite auf Ihr LiveAgent-Konto ein. Geben Sie zuerst den Firmennamen ein und fahren Sie mit einem Benutzernamen und Passwort fort, um sich erfolgreich anzumelden." hreflang="de-DE" onover-preload="1"> <span>Anmelden</span> <span class="tooltip">Anmelden</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstration/" class="Button Button--outline" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Demo</span> </a> <a href="/testversion/" class="Button Button--full" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Kostenlose Testversion</span> </a> <a href="/login/" class="Button Button--login" title="Loggen Sie sich auf dieser Seite auf Ihr LiveAgent-Konto ein. Geben Sie zuerst den Firmennamen ein und fahren Sie mit einem Benutzernamen und Passwort fort, um sich erfolgreich anzumelden." hreflang="de-DE" onover-preload="1"> <span>Anmelden</span> <span class="tooltip">Anmelden</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-de" lang="de"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asien</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Naher Osten</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/shabloni/faq/" title="Работите върху базата си знания и не знаете от къде да започнете? Използвайте готовите ни шаблони за често задавани въпроси (FAQ) относно плащания, общи върпоси и много други!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/" title="Skvělé služby zákazníkům začínají lepším helpdesk softwarem. Seznamte se s výhodami LiveAgent a začněte s ním pracovat během 5 minut." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </span> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/mallid/kkk/" title="Loo tõhus teadmistebaas LiveAgenti KKK-de lehe mallidega, et vähendada klienditoe koormust ja suurendada rahulolu!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/plantillas-correo-electronico/preguntas-frecuentes-faq/" title="Crea páginas de preguntas frecuentes efectivas en 4 pasos, mejora la experiencia del cliente y ahorra tiempo con nuestras plantillas listas." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/modeles-email/faq/" title="Découvrez comment créer une page FAQ efficace pour améliorer l'expérience client et le libre-service avec LiveAgent. Utilisez nos modèles pratiques pour répondre aux questions fréquentes, organiser et maintenir vos FAQs à jour. Optimisez votre service client avec notre logiciel d'assistance." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/protipa/syxnes-erwtiseis/" title="Θέλετε να δημιουργήσετε τη γνωσιακή σας βάση και δεν γνωρίζετε πώς να ξεκινήσετε; Χρησιμοποιήστε τα πρότυπα Συχνών Ερωτήσεων που σας παρέχουμε για τη χρέωση, γενικά ερωτήματα και πολλά άλλα!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/predlosci/faq/" title="Gradite bazu znanja i ne znate kako započeti? Iskoristite naše FAQ predloške, spremne za upotrebu i pogodne za pitanja o naplati, općenite upite i više!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/template-email/faq/" title="Costruire una base di conoscenza e non sai come iniziare? Utilizza i nostri modelli di domande frequenti già pronti per la fatturazione, le richieste generali e altro ancora!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/" title="Lieliska klientu apkalpošana sākas ar labāku Palīdzības Dienesta Programmatūru. Apskatiet LiveAgent priekšrocības un sāciet darbu ar to 5 minūšu laikā." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/" title="Puikus klientų aptarnavimas prasideda nuo pažangesnės aptarnavimo komandos programinės įrangos. Susipažinkite su LiveAgent privalumais ir pradėkite ja naudotis vos po keleto minučių." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/email-sablonok/gyik/" title="Fedezze fel, hogyan alakíthat ki hatékony GYIK oldalt vállalkozása számára a LiveAgent segítségével! Készen álló sablonjaink és a legjobb GYIK-szoftver segít önkiszolgáló lehetőségeket nyújtani, csökkentve az ügyfélszolgálatra nehezedő nyomást. Könnyen hozzáférhető és vonzó megoldásokat kínálunk, hogy ügyfelei gyorsan megtalálják a válaszokat. Próbálja ki ingyen!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/email-sjablonen/faq/" title="Bouw je een kennisbank op en weet u niet hoe u moet beginnen? Gebruik onze kant-en-klare FAQ-sjablonen voor facturering, algemene vragen en meer!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/" title="Świetna obsługa klienta zaczyna się od lepszego oprogramowania wsparcia klienta. Poznaj korzyści płynące z korzystania z LiveAgent i zacznij używać go w 5 minut." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/sabloane/intrebari-frecvente/" title="Construiți o bază de cunoștințe și nu știți cum să începeți? Utilizați șabloanele noastre de întrebări frecvente gata făcute pentru facturare, întrebări generale și multe altele!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/shablony-elektronnoj-pochty/faq/" title="Создаете базу знаний и не знаете, с чего начать? Используйте наши готовые FAQ шаблоны для выставления счетов, общих запросов и многого другого!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/predloge/pogosto-zastavljena-vprasanja/" title="Odkrijte, kako lahko učinkovite strani s pogostimi vprašanji povečajo zadovoljstvo vaših strank in zmanjšajo obremenitev zaposlenih. Naše predloge za pogosta vprašanja so ključne za samopostrežno reševanje težav in izboljšanje prometa. Preizkusite brezplačno in optimizirajte svojo bazo znanja!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asien</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/dianzi-youjian-muban/faq/" title="探索 LiveAgent 知识库常见问题页模板，帮助企业创建高效的自助服务平台。了解如何在四步内轻松建立FAQ页面，提升客户满意度与品牌忠诚度。立即访问，节省时间与资源！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/template/faq/" title="Nagbubuo ng knowledgebase at hindi mo alam paano magsimula? Gamitin ang aming nakahanda nang template sa FAQ para sa billing, pangkalahatang katanungan, at iba pa!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/mau-template/cau-hoi-thuong-gap/" title="Tạo trang Câu hỏi thường gặp tối ưu, cải thiện trải nghiệm khách hàng với mẫu có sẵn. Khám phá ngay để nâng cao hiệu quả!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Naher Osten</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/" title="خدمة العملاء الرائعة تبدأ بتطبيق مكتب مساعدة أفضل. شاهد فوائد LiveAgent وابدأ في خلال 5 دقائق." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/templates/faq/" title="Discover the essential guide to creating an efficient FAQ page for your business with our copy-paste templates. Empower your customers with self-service options and reduce the burden on your support team. Learn how to set up a comprehensive FAQ page in 4 simple steps and explore common examples to get started. Visit now and enhance your customer service strategy!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/modelos-de-e-mail/faq/" title="Construir uma base de dados e não sabe como começar? Use os nossos templates para FAQ para contas, perguntas gerais, e mais!" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopiert!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/Guide"> <meta itemprop="url" content="https://www.liveagent.de/email-vorlagen/faq/"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"><meta itemprop="name" content="LiveAgent"></span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="de-DE" onover-preload="1"><span itemprop="name">E-Mail-Vorlagen</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">FAQ page templates</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-faq-page-templates">FAQ page templates</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>LiveAgent bietet kostenlose FAQ-Vorlagen zur Optimierung der Kundenerfahrung. Eine umfassende FAQ-Seite ist essenziell, da Verbraucher zunehmend Selbstbedienungsoptionen nutzen. Die Vorlagen helfen, häufig gestellte Fragen effektiv zu beantworten und den Kundensupport zu entlasten.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategorien:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.de/email-vorlagen/#kundenportal" title="Kundenportal" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Kundenportal </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Technologien:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.de/helpdesk-software/" title="Helpdesksoftware" urlslab_href_old="/help-desk-software/" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Helpdesksoftware </a> </li> <li> <a href="/ticketingsoftware/" title="Ticketing-Software" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Ticketing-Software </a> </li> <li> <a href="/kundenportal-software/" title="Kundenportal-Software" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Kundenportal-Software </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-why-your-business-needs-an-faq-page" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Warum Ihr Unternehmen eine FAQ-Seite benötigt</span></a><a href="#h-how-to-create-an-efficient-faq-page-in-4-steps" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Wie man eine effiziente FAQ-Seite in 4 Schritten erstellt</span></a><a href="#h-faq-templates-common-examples-of-frequently-asked-questions" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">FAQ-Vorlagen: Allgemeine Beispiele für häufig gestellte Fragen</span></a><a href="#h-general-questions" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Allgemeine Fragen</span></a><a href="#h-orders" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Bestellungen </span></a><a href="#h-my-account" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Mein Konto</span></a><a href="#h-payment" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Zahlung</span></a><a href="#h-billing" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Abrechnung</span></a><a href="#h-shipping" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Versand </span></a><a href="#h-returns-refunds" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Rücksendungen/Rückerstattungen</span></a><a href="#h-security" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sie bauen eine Wissensbasis auf und wissen nicht, wie Sie anfangen sollen? Verwenden Sie unsere vorgefertigten FAQ-Vorlagen für Abrechnungen, allgemeine Anfragen und mehr!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Sicherheit</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.de/app/themes/liveagent/assets/images/templates-category_customer-portal.jpg?ver=1.25.53"> <picture><img fetchpriority="high" src="https://www.liveagent.de/app/themes/liveagent/assets/images/templates-category_customer-portal.jpg?ver=1.25.53" alt="FAQ page templates" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/11/LiveAgent-academy-create-faq-page.svg"> <img fetchpriority="high" src="https://www.liveagent.de/wp/urlslab-download/8827e612bf107627d17466539cf0e6c1/LiveAgent-academy-create-faq-page.svg" alt="Vorlagen" class="compact-header__logo-img" urlslab-id="29"> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Kostenlos testen</div> <div class="Signup__sidebar__subtitle">Keine Bedingungen geknüpft</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Vollständiger Name" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-Mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Firmenname" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Wählen Sie einen Namen für Ihre LiveAgent-Subdomain. Die meisten wählen den Unternehmens- oder Teamnamen.</div> </div> <div class="ErrorMessage"></div> </div> <div data-id="regionFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <div class="FilterMenu isSingleSelect"> <div class="FilterMenu__title flex flex-align-center"> <span>Choose your region (datacenter location)</span> </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_NA" value="NA" data-title="Americas (US)"> <label for="signup_sidebar_region_NA"> <span>Americas (US)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_EU" value="EU" data-title="Europe & Africa (EU)"> <label for="signup_sidebar_region_EU"> <span>Europe & Africa (EU)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_AS" value="AS" data-title="Asia & Pacific (SG)"> <label for="signup_sidebar_region_AS"> <span>Asia & Pacific (SG)</span> </label> </div> </div> </div> </div> </div> <div class="ErrorMessage"></div> <div class="DescriptionText">Data centre changes are not possible after account creation.</div> </div> <div data-id="captchaFieldmain" class="Signup__sidebar__item hidden"> <div class="grecaptcha-wrapper"></div> <div class="ErrorMessage"></div> </div> <div data-id="signUpError" class="hidden"></div> <div data-id="submitFieldmain" class="Signup__sidebar__submit urlslab-skip-keywords"> <button type="submit" data-id="createButtonmain" class="Button Button--full createTrialButton" onclick="dataLayer.push({'Click data-id': 'startYourfreeAccountBtn'});"> <div class="WorkingPanel" style="display: none;"> <img class="gear-wheels" alt="gear wheels" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/gear-wheels.gif" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"> </div> <span>Kostenloses Konto erstellen</span> </button> <div class="Signup__sidebar__terms"> <p>Mit der Anmeldung akzeptiere ich die <a title="AGB" href="/geschaeftsbedingungen/" hreflang="de-DE" onover-preload="1">AGB</a> und <a title="Datenschutz-Bestimmung" href="/privacy-policy/" hreflang="de-DE" onover-preload="1">Datenschutz-Bestimmung</a>.</p> </div> <div class="Signup__sidebar__reviews__title">Von den Besten vertraut</div> <div class="Signup__sidebar__reviews"> <div class="Signup__sidebar__reviews--item"> <a href="/auszeichnungen/" title="G2 Crowd" hreflang="de-DE" onover-preload="1"> <svg width="16" height="16" viewbox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" xml:space="preserve" style="fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2"><path d="m11.275 11.399 1.801 3.04c-2.647 1.972-6.766 2.21-9.816-.06C-.249 11.764-.825 7.302 1.053 4.09 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<span>4.8/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> <div class="Signup__sidebar__reviews--item"> <a href="/auszeichnungen/" title="Capterra" hreflang="de-DE" onover-preload="1"> <svg width="60" height="16" viewbox="0 0 60 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_2264_6990)"> <path d="M-0.401367 5.009H5.17006H8.55399V1.65186L-0.401367 5.009Z" fill="#B0B4BB"></path> <path d="M8.55371 1.65165V13.4999L12.7859 0.0712891L8.55371 1.65165Z" fill="#65676B"></path> <path d="M8.55385 5.00928H5.16992L8.55385 13.5004V5.00928Z" fill="#050505"></path> <path d="M-0.401367 5.00928L6.03613 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9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="text"> <p>Die Verbraucher von heute wenden sich an Selbstbedienungsangebote, wenn sie kleinere Probleme lösen oder Informationen über ein Produkt/eine Dienstleistung finden müssen. Aus diesem Grund ist eine umfassende FAQ-Seite ein Muss für alle Unternehmen. FAQ-Seiten sind für Kunden und Mitarbeiter gleichermaßen hilfreich. Sie befreien die Kunden von der unnötigen Mühe, sich an den <a href="https://www.liveagent.de/akademie/kundenservice-vs-kundenbetreuung/" title="Erfahren Sie den Unterschied zwischen Kundenservice und Kundenbetreuung: Hilfe bei Nutzung vs. technische Unterstützung. Essenziell für Zufriedenheit!" hreflang="de-DE" onover-preload="1">Kundendienstt</a> zu wenden, und ersparen den Mitarbeitern Zeitverluste durch die Beantwortung häufig gestellter Fragen.</p> <p>Um eine umfassende und effektive FAQ-Seite zu erstellen, ist es wichtig, die <a href="https://www.liveagent.de/faq-software/" title="Befähigen Sie Ihre Kunden dazu durch das Nutzen eines Self-Services, selbst die Antworten zu finden, die sie suchen. Die FAQ-Software von LiveAgent ermöglicht Ihnen einzigartige Kundenportale zu erstellen." hreflang="de-DE" onover-preload="1">beste FAQ-Software</a> zu implementieren, die auf dem Markt verfügbar ist, um sicherzustellen, dass Ihre Die Seite ist gut strukturiert, leicht zugänglich und optisch ansprechend. Mit einer breiten Palette an Funktionen wie anpassbaren Vorlagen, einer benutzerfreundlichen Oberfläche und erweiterten Suchoptionen kann die Software Unternehmen dabei helfen, Inhalte zu erstellen, die auf Kundenanfragen eingehen, und den Druck auf den Kundensupport verringern.</p> <h2 class="wp-block-heading" id="h-why-your-business-needs-an-faq-page"><strong>Warum Ihr Unternehmen eine FAQ-Seite benötigt</strong></h2> <ul class="wp-block-list"> <li>Wissensbasen einschließlich FAQs sind die heute am häufigsten verwendeten Selbstbedienungsoptionen. <em>(</em><a href="https://www.forrester.com/report/2018-Customer-Service-Trends-How-Operations-Become-Faster-Cheaper-And-Yet-More-Human/RES142291" urlslab_href_old="https://www.forrester.com/report/2018+Customer+Service+Trends+How+Operations+Become+Faster+Cheaper+And+Yet+More+Human/-/E-RES142291" title="We're at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting betwee..." hreflang="en"><em>Forrester</em></a><em>)</em></li> </ul> <ul class="wp-block-list"> <li>90 % der Verbraucher weltweit erwarten, dass Marken und Unternehmen ein Online-Portal zur Selbstbedienung anbieten, während 74 % zuvor ein solches Portal genutzt haben. <em>(Microsoft) </em></li> </ul> <ul class="wp-block-list"> <li>98% der Verbraucher haben eine Selbstbedienungslösung ausprobiert, einschließlich der Suche in den FAQs eines Unternehmens, im Help Center oder in anderen Online-Ressourcen. <em>(</em><a href="https://www.zendesk.de/blog/business-impact-customer-service/" urlslab_href_old="https://www.zendesk.com/blog/business-impact-customer-service/" title="Welche Erwartungen stellen Kunden? Haben gute Interaktionen den gleichen Langzeiteffekt wie schlechte? Lesen Sie mehr zur Auswirkung von Kundendienst auf Ihr Unternehmen." hreflang="de-DE"><em>Dimensional Research</em></a><em>)</em></li> </ul> <ul class="wp-block-list"> <li>39% der Tausendjährigen prüfen die FAQ eines Unternehmens zuerst, wenn sie eine Frage haben, und zeigen damit eine klare Präferenz dafür, selbst Antworten zu finden. <em>(Salesforce)</em></li> </ul> <ul class="wp-block-list"> <li>59% der Verbraucher und 71% der gewerblichen Käufer geben an, dass die Verfügbarkeit von Selbstbedienung ihre Loyalität beeinflusst <em>(Salesforce)</em></li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2019/09/LiveAgent-Knowledge-Base-Software.gif" data-lightbox="gallery" title="App - Uploads - 2019 - 09 - LiveAgent Knowledge Base Software.gif" onover-preload="1"><img fetchpriority="high" decoding="async" width="800" height="427" alt="" class="wp-image-1468" data-src="https://www.liveagent.de/wp/urlslab-download/b945fd8841214bdf84189f1606457355/LiveAgent-Knowledge-Base-Software.gif" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></a><figcaption class="wp-element-caption">Beispiel einer Wissensbasis</figcaption></figure> <h2 class="wp-block-heading" id="h-how-to-create-an-efficient-faq-page-in-4-steps"><strong>Wie man eine effiziente FAQ-Seite in 4 Schritten erstellt</strong></h2> <figure class="wp-block-image alignleft size-large is-resized"><img decoding="async" alt="" class="wp-image-38886" width="55" height="55" data-src="https://www.liveagent.de/wp/urlslab-download/1609d71bdfc49b3d8fbc163636805395/Support-request.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></figure> <p><strong>Erstellen Sie eine Liste mit den am häufigsten gestellten Fragen.</strong> Möglicherweise erhalten Sie von Ihrem Kundenservice-Team Einblicke, um wiederkehrende Fragen und Probleme zu identifizieren, mit denen sich Ihre Kunden immer wieder an Sie wenden.</p> <figure class="wp-block-image alignleft size-large is-resized"><img decoding="async" alt="Genehmigungen" class="wp-image-36083" width="55" height="55" data-src="https://www.liveagent.de/wp/urlslab-download/595650c2f8049b50f834e13e20e7ac36/Permissions.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></figure> <p><strong>Organisieren und kategorisieren Sie Ihre FAQs.</strong> Bestimmen Sie häufige Themen innerhalb Ihrer Fragenliste und gruppieren Sie sie in einer logischen Weise, so dass Benutzer die Seite leicht durchblättern und finden können, was sie suchen.</p> <p></p> <figure class="wp-block-image alignleft size-large is-resized"><img decoding="async" alt="Lösungszeit" class="wp-image-36946" width="55" height="55" data-src="https://www.liveagent.de/wp/urlslab-download/65843beb8350e215b69b03cc445810c9/Resolution-time.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></figure> <p><strong>Halten Sie die Antworten kurz und auf den Punkt. </strong>Abhängig von der Komplexität der Frage, können Sie von 1-2 Sätzen bis zu 2-4 kurzen Absätzen verwenden, um Ihre Antwort zu umreißen. Link zu relevanten Ressourcen in Ihrem <a href="https://www.liveagent.com/liveagent-knowledge-base-software/" target="_blank" rel="noreferrer noopener" urlslab_href_old="https://www.liveagent.de/wissendatenbank-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Wissensbasis</a> für detailliertere Informationen.</p> <figure class="wp-block-image alignleft size-large is-resized"><img decoding="async" alt="Kundenservice-Bewertungen" class="wp-image-32751" width="55" height="55" data-src="https://www.liveagent.de/wp/urlslab-download/afcb4cb2237b875e46e41f2ee28377d5/Customer-service-reviews.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></figure> <p><strong>Pflegen Sie Ihre FAQs und aktualisieren Sie den Inhalt.</strong> Überarbeiten Sie Ihre FAQ-Seite regelmäßig, wenn Ihr Unternehmen oder Ihr Produkt wächst und sich ändert, um sicherzustellen, dass der Inhalt auch im Laufe der Zeit relevant und aktuell bleibt.</p> <p></p> <h2 class="wp-block-heading" id="h-faq-templates-common-examples-of-frequently-asked-questions"><strong>FAQ-Vorlagen: Allgemeine Beispiele für häufig gestellte Fragen</strong></h2> <p>Je nach Art Ihres Unternehmens, Ihrer Branche und den spezifischen Bedürfnissen Ihres Zielpublikums kann Ihre FAQ-Vorlage verschiedene Abschnitte enthalten, die eine Vielzahl von Themen abdecken. Sie können allgemeine Informationen, die Nutzung von Produkten oder Dienstleistungen, Einzelheiten zu Preisen und Versand, Rücksendungen und Rückerstattungen und vieles mehr enthalten. Nachstehend finden Sie einige Beispiele für häufig gestellte Fragen, die Sie verwenden können, wenn Sie mit der Erstellung Ihrer eigenen FAQ-Seite beginnen. </p> <h2 class="wp-block-heading" id="h-general-questions"><strong>Allgemeine Fragen</strong></h2> <div class="Copy"> <div class="textarea-pseudo"> <br> What is [Product/ Service] and how does it work?<br> How much does [Product/ Service] cost?<br> In what countries can I use [Product/ Service]?<br> Which languages does [Product/ Service] support?<br> How does your product differ from the others?<br> Are there any benefits to using your product / having an account with you?<br> Is there a way I can learn more about your company?<br> Do you have a catalog?<br> How can I be notified about the latest promotions, new arrivals, or any ongoing sales?<br> What is your privacy policy?<br> How can I get assistance if I need it?<br> Do you offer live chat support?<br> </div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h2 class="wp-block-heading" id="h-orders"><strong>Bestellungen </strong></h2> <div class="Copy"> <div class="textarea-pseudo"> <br> What happens after I place my order?<br> How do I redeem my discount/ promo code/ coupon/ reward voucher?<br> What is the status of my order?<br> How do I view my order?<br> What do I do if there is a problem with my order?<br> Will I be able to change my address after the order is confirmed?<br> Can I change my order after checkout?<br> Can I add another item to my order after checking out?<br> Can I cancel my order?<br> Why was my order canceled?<br> The item in my shopping cart disappeared when I tried to check out. What do I do?<br> What if the item I want is out of stock?<br> Do you restock items? Will you let me know when an item has been restocked?<br> Has my order shipped?<br> How do I track my order?<br> My order never arrived. What do I do?<br> I received defective/ incorrect/ missing items in my order. What do I do?<br> </div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h2 class="wp-block-heading" id="h-my-account"><strong>Mein Konto</strong></h2> <div class="Copy"> <div class="textarea-pseudo"> <br> How do I create an account?<br> How do I edit my account information?<br> How do I update my address?<br> What do I do if I have forgotten my password or my password doesn’t work?<br> How do I add or delete a credit card connected to my account?<br> When will my credit card appear on my account?<br> How do I use my coupon code/ gift certificate?<br> My account has been suspended, how can I reactivate it?<br> How do I close my account?<br> How do I unsubscribe from your mailing list?<br> </div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h2 class="wp-block-heading" id="h-payment"><strong>Zahlung</strong></h2> <div class="Copy"> <div class="textarea-pseudo"> <br> Can I get a free trial before I purchase your service?<br> What forms of payment do you accept?<br> How do I pay for my order?<br> Can I split my payment into smaller payments?<br> Do you match prices if an item goes on sale after my purchase?<br> Which currency will I be charged in?<br> Do you accept international credit cards?<br> Do you charge sales tax on any item?<br> When will my credit card be charged?<br> I received an error when trying to make a payment. What do I do?<br> My purchase was denied, why do I still have a pending authorization hold on my card?<br> </div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h2 class="wp-block-heading" id="h-billing"><strong>Abrechnung</strong></h2> <div class="Copy"> <div class="textarea-pseudo"> <br> How can I pay for your service?<br> What kind of pricing plans are available?<br> Is there a setup fee? Monthly fee? Are there any additional payments?<br> Will I be billed automatically each month?<br> When does my billing cycle start?<br> How do I access my billing information?<br> How do I upgrade/ downgrade my subscription?<br> I upgraded by accident, what do I do?<br> Is it possible to suspend my account for some time?<br> </div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h2 class="wp-block-heading" id="h-shipping"><strong>Versand </strong></h2> <div class="Copy"> <div class="textarea-pseudo"> <br> What is your shipping policy?<br> Where do you ship?<br> How long does it take to ship my order?<br> What are my shipping charges?<br> Can I combine shipping on two or more orders?<br> Do you offer fast shipping?<br> Will I pay taxes for international shipping?<br> How can I track my package?<br> </div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h2 class="wp-block-heading" id="h-returns-refunds"><strong>Rücksendungen/Rückerstattungen</strong></h2> <div class="Copy"> <div class="textarea-pseudo"> <br> Do you accept returns?<br> Are returns free?<br> I want to return my purchase. What do I do?<br> Can I exchange my order instead of returning it?<br> How long does it take to process a return?<br> I’m returning an item purchased with a gift card, how does that work?<br> What is your refund policy?<br> How long does it take for me to get a refund?<br> </div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h2 class="wp-block-heading" id="h-security"><strong>Sicherheit</strong></h2> <div class="Copy"> <div class="textarea-pseudo"> <br> Is your website secure?<br> Do I need to set my browser to accept cookies to use your website?<br> How secure is [Product/ Service]?<br> What types of data does [Company] collect?<br> Does [Company] protect my personal information?<br> How do you protect credit card and financial information?<br> Where is my data stored and how are [Company’s] data centers secured?<br> How is my password secured?<br> Will you use my data to build advertising products or sell it to third parties?<br> Will you disclose or sell the data that I provide to you about my customers?<br> Do you do background checks on your employees?<br> </div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Ready to build your knowledge base?</p> <p class="BlockDiscover__text">LiveAgent allows you to build multiple knowledge bases with FAQs, forums, and even suggestion boxes. Try it today with our free 30-day trial. No credit card required.<br> </p> <div class="BlockDiscover__buttons"> <a href="/testversion/" class="Button Button--knockout" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Free Trial</span> </a> <a href="https://www.liveagent.de/demonstration/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Planen Sie eine Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Post__buttons"> <a href="/email-vorlagen/" class="Button Button--outline Button--back" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="de-DE" onover-preload="1"><span>Zurück zu den Vorlagen</span></a> <a href="/testversion/" class="Button Button--full" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>KOSTENLOSES Konto erstellen</span> </a> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Zum Thema passende Artikel</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/email-vorlagen/customer-service/" title="E-Mails bleiben für eine große Anzahl von Verbrauchern nach wie vor einen der wichtigsten Kundendienstkanäle. Sehen Sie sich unsere kostenlosen Kundenservicevorlagen an." hreflang="de-DE" onover-preload="1"><img alt="E-Mails bleiben für eine große Anzahl von Verbrauchern nach wie vor einen der wichtigsten Kundendienstkanäle. Sehen Sie sich unsere kostenlosen Kundenservicevorlagen an." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/a16b475350b345f3/1728906942_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/email-vorlagen/customer-service/" title="E-Mails bleiben für eine große Anzahl von Verbrauchern nach wie vor einen der wichtigsten Kundendienstkanäle. Sehen Sie sich unsere kostenlosen Kundenservicevorlagen an." hreflang="de-DE" onover-preload="1">Kundenservicevorlagen</a></p><p class="urlslab-rel-res-item-summary">Entdecken Sie professionelle Kundenservicevorlagen von LiveAgent, die schnelle und konsistente Antworten auf Anfragen ermöglichen. Steigern Sie die Kundenzufriedenheit und Effizienz Ihres Teams mit bewährten E-Mail-Vorlagen für verschiedene Szenarien. Kostenlose Testversion verfügbar – optimieren Sie Ihren Kundenservice noch heute!</p><a href="https://www.liveagent.de/email-vorlagen/customer-service/" title="E-Mails bleiben für eine große Anzahl von Verbrauchern nach wie vor einen der wichtigsten Kundendienstkanäle. Sehen Sie sich unsere kostenlosen Kundenservicevorlagen an." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/email-vorlagen/ticketing/" title="Vorgefertigte Ticketing-Vorlagen zur Verkürzung der Antwortzeiten und zur Gewährleistung eines sofortigen einheitlichen Kundendienstes!" hreflang="de-DE" onover-preload="1"><img alt="Vorgefertigte Ticketing-Vorlagen zur Verkürzung der Antwortzeiten und zur Gewährleistung eines sofortigen einheitlichen Kundendienstes!" data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/e87ed9c9bfb28d11/1728934779_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/email-vorlagen/ticketing/" title="Vorgefertigte Ticketing-Vorlagen zur Verkürzung der Antwortzeiten und zur Gewährleistung eines sofortigen einheitlichen Kundendienstes!" hreflang="de-DE" onover-preload="1">Ticketing-Vorlagen</a></p><p class="urlslab-rel-res-item-summary">Entdecken Sie kostenlose Ticketing-Vorlagen von LiveAgent, die den Kundenservice optimieren. Unsere vorgefertigten Vorlagen ermöglichen schnelle, präzise Antworten auf häufige Fragen und verbessern die Antwortzeiten sowie die Konsistenz des Supports. Ideal für Helpdesk- und Ticketing-Software, sparen sie Ihrem Team Zeit und steigern die Effizienz. Testen Sie jetzt ohne Bedingungen!</p><a href="https://www.liveagent.de/email-vorlagen/ticketing/" title="Vorgefertigte Ticketing-Vorlagen zur Verkürzung der Antwortzeiten und zur Gewährleistung eines sofortigen einheitlichen Kundendienstes!" class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/email-vorlagen/live-chat/" title="Der Live Chat ist immer noch der beliebteste digitale Kundenkommunikationskanal. Sehen Sie sich unsere kostenlosen Live-Chat-Vorlagen an und versenden Sie sie sofort." hreflang="de-DE" onover-preload="1"><img alt="Der Live Chat ist immer noch der beliebteste digitale Kundenkommunikationskanal. Sehen Sie sich unsere kostenlosen Live-Chat-Vorlagen an und versenden Sie sie sofort." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/9e3f65296366f3da/1729060403_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/email-vorlagen/live-chat/" title="Der Live Chat ist immer noch der beliebteste digitale Kundenkommunikationskanal. Sehen Sie sich unsere kostenlosen Live-Chat-Vorlagen an und versenden Sie sie sofort." hreflang="de-DE" onover-preload="1">Live Chat Vorlagen</a></p><p class="urlslab-rel-res-item-summary">Der Live Chat ist immer noch der beliebteste digitale Kundenkommunikationskanal. Sehen Sie sich unsere kostenlosen Live-Chat-Vorlagen an und versenden Sie sie sofort.</p><a href="https://www.liveagent.de/email-vorlagen/live-chat/" title="Der Live Chat ist immer noch der beliebteste digitale Kundenkommunikationskanal. Sehen Sie sich unsere kostenlosen Live-Chat-Vorlagen an und versenden Sie sie sofort." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/email-vorlagen/newsletter/" title="Emailvorlagen für Newsletter sind ein wesentlicher Bestandteil jeder erfolgreichen Vertriebs- und Marketingstrategie. Checken Sie unsere 3 nützlichen Vorlagen aus, um die besten Ergebnisse zu erzielen!" hreflang="de-DE" onover-preload="1"><img alt="Emailvorlagen für Newsletter sind ein wesentlicher Bestandteil jeder erfolgreichen Vertriebs- und Marketingstrategie. Checken Sie unsere 3 nützlichen Vorlagen aus, um die besten Ergebnisse zu erzielen!" data-src="https://www.liveagent.de/wp/urlslab-download/1f001462760b7be87f2b3a072c3e5542/1729025591_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/email-vorlagen/newsletter/" title="Emailvorlagen für Newsletter sind ein wesentlicher Bestandteil jeder erfolgreichen Vertriebs- und Marketingstrategie. Checken Sie unsere 3 nützlichen Vorlagen aus, um die besten Ergebnisse zu erzielen!" hreflang="de-DE" onover-preload="1">Newsletter Emailvorlagen</a></p><p class="urlslab-rel-res-item-summary">Erstellen Sie professionelle Newsletter mit vorgefertigten Vorlagen, steigern Sie Konversionen und messen Sie den Erfolg. Jetzt entdecken!</p><a href="https://www.liveagent.de/email-vorlagen/newsletter/" title="Emailvorlagen für Newsletter sind ein wesentlicher Bestandteil jeder erfolgreichen Vertriebs- und Marketingstrategie. Checken Sie unsere 3 nützlichen Vorlagen aus, um die besten Ergebnisse zu erzielen!" class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/testversion/" class="Button Button--full" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demonstration/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Eine Demo vereinbaren</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/auszeichnungen/" title="Capterra" hreflang="de-DE" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/auszeichnungen/" title="G2 Crowd" hreflang="de-DE" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/auszeichnungen/" title="GetApp" hreflang="de-DE" onover-preload="1"> <img alt="GetApp" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/logo_getapp.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; 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Die Geschäftsbedingungen, Datenschutzrichtlinien und DSGVO werden beachtet." hreflang="de-DE" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-42 widget_nav_menu"><div class="Footer__top__column__title h5">Lernen</div><div class="menu-footer-top-learn-german-container"><ul id="menu-footer-top-learn-german" class="menu"><li id="menu-item-15939"><a href="/blog/" title="Learn with LiveAgent. 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Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">Wissensdatenbank-Software</a></li> <li id="menu-item-970811"><a href="https://www.liveagent.de/kundenservice-software/" title="Auswahl der Kundendienstsoftware der am häufigsten verwendeten Plattformen auf dem Markt. Wählen Sie das Ideale und heben Sie Ihren Kundenservice auf den Mond." hreflang="de-DE" onover-preload="1">Kundenservice-Software</a></li> <li id="menu-item-970812"><a href="https://www.liveagent.de/blog/beste-voip-telefonsysteme-und-integrationen/" title="Geben Sie weniger für Ihren Anrufplan mit VoIP-Telefonsystemen und -Integrationen aus und wählen Sie aus unserer Liste das beste für Sie aus." hreflang="de-DE" onover-preload="1">VoIP-Telefonsysteme</a></li> <li id="menu-item-970814"><a href="https://www.liveagent.de/selbst-servicesoftware/" title="Die Kunden-Selbst-Servicesoftware von LiveAgent erweitert Ihre Supportmöglichkeiten. Ermöglichen Sie Ihren Kunden, Probleme rund um die Uhr selbst zu lösen." hreflang="de-DE" onover-preload="1">Selbstbedienungssoftware</a></li> <li id="menu-item-970815"><a href="https://www.liveagent.de/eingehende-callcentersoftware/" title="Die Inbound-Callcenter-Software kann Ihnen bei der Einrichtung eines virtuellen Callcenters helfen. Wählen Sie das richtige für Ihre Bedürfnisse aus." hreflang="de-DE" onover-preload="1">Inbound-Callcenter-Software</a></li> <li id="menu-item-970817"><a href="https://www.liveagent.de/beschwerdemanagementsoftware/" title="LiveAgent ist ein funktionsreiches Kundenbeschwerdemanagementsystem. Es bietet eine all-in-one Helpdesk-Lösung, die Ihre Kommunikationskanäle kombiniert und zusammenführt." hreflang="de-DE" onover-preload="1">Beschwerdenmanagementsystem</a></li> <li id="menu-item-970818"><a href="https://www.liveagent.de/blog/beste-kundenportal-software/" title="Kundenportal-Software ist ein Weg, wie Unternehmen einen kundenzentrischen Ansatz demonstrieren können. Erfahren Sie mehr über 25 der besten Kundenportal-Softwarelösungen auf dem heutigen Markt." hreflang="de-DE" onover-preload="1">Kundenportal-Software</a></li> <li id="menu-item-970819"><a href="https://www.liveagent.de/startups/" title="Entdecken Sie LiveAgent, die ultimative Multi-Channel-Helpdesk-Software für Startups. Profitieren Sie von einem exklusiven Startup-Deal: 6 Monate kostenloser Zugang zum Large-Plan und zusätzliche 6 Monate mit 50% Rabatt. Verbessern Sie die Kundenzufriedenheit über E-Mail, Live-Chat, Social Media und mehr. 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