LibApps Account: Having trouble logging into LibApps?

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Here are some helpful troubleshooting tips.</p> <hr /> <h3>1. Confirm the site is correct</h3> <p>Be sure you're using the right LibApps login page for your library. Each institution has its own LibApps login page, and if you did a web search for "LibApps login," for example, you might have ended up on another library's login page. You can tell by looking at the header of the login page—it'll show the name of the institution.</p> <figure><img alt="Example of the institution name at the top of the LibApps login page" height="353" loading="lazy" src="https://libapps.s3.amazonaws.com/customers/1/images/443_institutionName.png" width="851" /></figure> <aside> <div class="panel panel-info"> <div class="panel-heading"> <div class="alert-icon"><span class="material-icons-outlined">info</span></div> <span class="panel-title">Not sure how to get there?</span></div> <div class="panel-body"> <p>Look for the <strong>Login to LibApps</strong> link at the bottom of any of your library's LibGuides, LibAnswers, or LibCal pages.</p> <p><strong>Note</strong>: If you don't see this link, it's possible it was removed by your admins while customizing your site's layout. In that case, ask your admin what the correct login URL is for your institution.</p> <figure><img alt="Example of the login link in the footer." height="199" loading="lazy" src="https://libapps.s3.amazonaws.com/customers/1/images/443_FooterLoginLink.png" width="834" /> <figcaption>A link to login to LibApps can be found in the default footer for all public pages.</figcaption> </figure> </div> </div> </aside> <hr /> <h3>2. Reset your LibApps password</h3> <p>Hey, it happens—sometimes you forget your password. Or perhaps you never got around to setting it up when your account was created. Either way, click on the <strong>Reset Password</strong> link on the LibApps loging page and follow the prompts to request a password reset email. The email will contain a time sensitive link that will allow you to set a new password.</p> <ul> <li>The email should arrive immediately. If you don't see it after 5 minutes, please check your email account's spam folder.</li> <li>If it's not in your spam folder, check with your IT staff to see if emails coming from <strong>donotreply@libapps.com</strong> are being quarantined as spam by your email server.</li> </ul> <figure><img alt="The password reset link on the LibApps login page" height="312" loading="lazy" src="https://libapps.s3.amazonaws.com/customers/1/images/443_ResetPassword.png" width="891" /></figure> <hr /> <h3>3. Make sure you're using the correct email address</h3> <p>Password reset requests are sent only to emails that are found in our system. If LibApps can't find your email attached to any accounts, then your account may be using a different email. Do you have an alias for your email account? Or perhaps you used a Gmail account, instead? Try using an alternative email address to log in. If you're not sure, check with your local LibApps admin to confirm that you have an account and which email address you're using.</p> <hr /> <h3>4. Ask your LibApps admin to change your password</h3> <p>Speaking of your local LibApps admins, <a href="https://ask.springshare.com/libstaffer/faq/1000">they can change your password for you</a>. Once you're logged back in, you can then <a href="https://ask.springshare.com/libanswers/faq/1263">change it to something else</a> via your <strong>My Account</strong> page in LibApps.</p> <hr /> <h3>Still having issues?</h3> <aside> <div class="alert alert-info"> <div class="alert-icon"><span class="material-icons-outlined info">info</span></div> <div class="alert-heading">Three consecutive failed logins will temporarily lock your account!</div> <div class="alert-body">To further protect the security of your LibApps account from suspicious activity if there are three consecutive failed attempts to log in, access to your account will be locked for 15 minutes and you will receive an email notification about the temporary lock. After 15 minutes you can attempt to log in again and/or <a href="https://ask.springshare.com/libapps/faq/481">update your password</a>.</div> </div> </aside> <p>If you have confirmed that you are on the right login page, using the right email address, and using the correct password, there can be certain situations where your browser is holding on to an expired cookie for your LibApps session that needs to be cleared.</p> <p>To clear the LibApps cookie, you can visit: <samp>institutionsubdomain.libapps.com/libapps/logout</samp> in your browser—replacing "<samp>institutionsubdomain"</samp> with the LibApps subdomain for your site (which can be viewed via the URL for your LibApps login page). </p> </div>  <div id="faq-sidebar">   <aside> <div class="s-la-faq-topics panel panel-default"> <div class="panel-heading"> <span class="panel-title">Related articles</span> </div> <div class="panel-body"> <ul id="s-la-faq-relatedfaqs"></ul> </div> </div> </aside> </div> </div> </article> </div> </div> </div> <div id="s-la-faq-action-bar-5" class="s-la-faq-action-bar"> <div class="navbar navbar-default s-la-color-bars s-la-color-bars-border"> <div class="navbar-header"> <button type="button" class="navbar-toggle" data-toggle="collapse" data-target="#s-la-faqbar-collapse-5" aria-hidden="true"> <span class="fa fa-bars"><span class="sr-only">Toggle action bar</span></span> </button> <a class="navbar-brand" href="#" onclick="return false;">FAQ Actions</a> </div> <div class="collapse navbar-collapse" id="s-la-faqbar-collapse-5"> <ul class="pull-right list-inline mg-top"> <li id="s-la-faq-printlink"> <a href="#" onclick="window.print();"> <i class="fa fa-print"></i> <span class="sr-only icon-label"> Print</span> </a> </li> <li id="s-la-faq-tweetlink"> <a href="#" onclick="faqHit(443, 1251, 2); window.open(`https://twitter.com/share?url=${encodeURIComponent('https\u003A\/\/ask.springshare.com\/faq\/443')}`);"> <i class="fa fa-twitter"></i><span class="sr-only icon-label"> Tweet</span> </a> </li> <li id="s-la-faq-fblink"> <a href="#" onclick="faqHit(443, 1251, 3); window.open(`https://www.facebook.com/sharer/sharer.php?u=${encodeURIComponent('https\u003A\/\/ask.springshare.com\/faq\/443')}`);"> <i class="fa fa-facebook-square"></i><span class="sr-only icon-label"> Share on Facebook</span> </a> </li> </ul> <p id="s-la-vote" class="navbar-text"> <span id="s-la-vote-label">Was this helpful?</span> <button id="s-la-vote-yes" type="button" class="btn btn-link mg-left" data-vote="1" data-warn="" > <span class="fa fa-thumbs-o-up text-success" aria-hidden="true"></span> <span class="fa fa-thumbs-up text-success" aria-hidden="true"></span> <span class="sr-only icon-label">Yes</span> </button> <span id="s-la-vote-yes-ct">142</span> <button id="s-la-vote-no" type="button" class="btn btn-link mg-left" data-vote="0" data-warn="" > <span class="fa fa-thumbs-o-down text-danger" aria-hidden="true"></span> <span class="fa fa-thumbs-down text-danger" aria-hidden="true"></span> <span class="sr-only icon-label">No</span> </button> <span id="s-la-vote-no-ct">349</span> </p> </div> </div> </div> </div> </div> <div class="s-la-row row"> <div id="s-la-page-column-4" class="s-la-column-bottom col-md-12"> </div> </div> </div> <div id="s-la-public-footer" class="s-la-footer s-la-color-bars s-la-color-bars-border" role="contentinfo"> <div id="s-la-footer-brand">Powered by <a href="https://springshare.com">Springshare</a>; All rights reserved.</div> <div id="s-la-footer-support-link"> <a href="https://ask.springshare.com">Report a tech support issue.</a> </div> <div id="s-la-footer-admin-links"> <span id="s-la-footer-login-link"><a href="/admin/login">Springy Staff Login</a></span> </div> </div> </div>   <footer> <div id="custom-footer"> <div class="footer-main"> <div class="container"> <div class="row"> <div class="col-md-6">  <div class="footer-company-info"> <div class="footer-company-top"> <a href="https://springshare.com" class="logo" title="Springshare"> <img src="https://libapps.s3.amazonaws.com/accounts/62172/images/text_logo_white_200.png" class="lazy" width="150" height="30" alt="Springshare" data-loaded="true"> </a> <div class="footer-company-desc"> <p>Since 2007 we've been developing affordable, standards-based software solutions for libraries, educational institutions, and non-profits. 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LibApps Account: Having trouble logging into LibApps? - Help Center