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urBeats Earbuds Support - Beats by Dre
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<section class="bbd-component bbd-full-width-container id-e303d359-f458-3701-bfc9-0c5649128819" data-desktop-bg-color="#FFFFFF"> <div class="outer-container"> <div class="content-container"> <div><div class="imageAndText section"> <style type="text/css"> @media screen and (min-width: 768px) and (max-width: 1023px) { } @media screen and (min-width: 1024px) { /* styles to set custom maxWidth for text */ } </style> <section class="bbd-component bbd-1X-flip bbd-img-text-component id-1c038f8d-7eb1-36ec-919f-e98d80039772" data-analytics-scroll> <div class="content-wrapper desktop-side-by-side-config-1x "> <section class="bbd-1X-image bbd-1X-flip " data-bbd-anim-target="true"> <div class="content-column"> <div class="lg-6 md-12 sm-12 bbd-1X-image-picture-block "> <div class="pyt-target"> <picture class="beats-picture "> <source media="(min-width: 1024px)" data-srcset="/content/dam/beats-support/global/images/product-hero/urbeats-support.jpg.large.2x.jpg 2x"/> <source media="(min-width: 768px) and (max-width: 1023px)" data-srcset="/content/dam/beats-support/global/images/product-hero/urbeats-support.jpg.medium.2x.jpg 2x"/> <source media="(max-width: 767px)" data-srcset="/content/dam/beats-support/global/images/product-hero/urbeats-support.jpg.small.2x.jpg 2x"/> <img data-resp-exclude class="bbd-media-image " data-lazy="" data-src="/content/dam/beats-support/global/images/product-hero/urbeats-support.jpg.large.2x.jpg" data-srcset="/content/dam/beats-support/global/images/product-hero/urbeats-support.jpg.large.2x.jpg 2x"/> </picture> </div> </div> <div class="lg-6 md-12 sm-12 bbd-1X-image-text-column "> <div class="bbd-1X-image-text-block"> <div class="show-desktop"> <h2 style="color: #000; font-size: 2.3125em; letter-spacing: -.8px; font-weight: 700; line-height: 1.1 !important; word-break: keep-all;">Passive noise isolation</h2> <p style="margin-top: 20px;"><span class="pdp-lrg-body rte-plg-el" style="color: #161616;">Noise-isolating earbuds block out ambient sounds physically. Adjustable-fit eartips on earbuds minimize unwanted external noise. These barriers also help prevent people around you from hearing your music.</span></p> </div> <div class="show-tablet"><h2 style="color: #000; font-size: 2.3125em; letter-spacing: -.8px; font-weight: 700; line-height: 1.1 !important; word-break: keep-all;">Passive noise isolation</h2> <p style="margin-top: 20px;"><span class="pdp-lrg-body rte-plg-el" style="color: #161616;">Noise-isolating earbuds block out ambient sounds physically. Adjustable-fit eartips on earbuds minimize unwanted external noise. These barriers also help prevent people around you from hearing your music.</span></p></div> <div class="show-mobile"><h2 style="color: #000; font-size: 2em; letter-spacing: -.8px; font-weight: 700; line-height: 1.1 !important; word-break: keep-all;">Passive noise isolation</h2> <p style="margin-top: 20px;"><span class="pdp-lrg-body rte-plg-el" style="color: #161616;">Noise-isolating earbuds block out ambient sounds physically. Adjustable-fit eartips on earbuds minimize unwanted external noise. These barriers also help prevent people around you from hearing your music.</span></p></div> </div> </div> </div> </section> </div> </section> </div> <div class="genericSpacing parbase section"> <style> @media screen and (min-width: 1024px) { .spacing-7b75f454-d6a4-32bd-a01d-4732d9f5e6cd { padding-top: 80px; background-color: ; }} @media screen and (min-width: 768px) and (max-width: 1023px) { .spacing-7b75f454-d6a4-32bd-a01d-4732d9f5e6cd { padding-top: 60px; background-color: ; }} @media screen and (max-width: 767px) { .spacing-7b75f454-d6a4-32bd-a01d-4732d9f5e6cd { padding-top: 30px; background-color: ; }} </style> <section class="bbd-component generic-spacing spacing-7b75f454-d6a4-32bd-a01d-4732d9f5e6cd"></section> </div> </div> </div> </div> </section> </div> <div class="genericSpacing parbase section"> <style> @media screen and (min-width: 1024px) { .spacing-376304a8-2428-3b65-8894-2112fa065ad8 { padding-top: 2px; background-color: #DDD; }} @media screen and (min-width: 768px) and 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.bbd-full-width-container.id-5ace6e81-5b71-3711-9c23-9d27ffce857a:not(.bg-color-match-enabled) { background: transparent; } .bbd-full-width-container.id-5ace6e81-5b71-3711-9c23-9d27ffce857a .outer-container { width: 100%; max-width: 100%; } } @media screen and (max-width: 767px) { .bbd-full-width-container.id-5ace6e81-5b71-3711-9c23-9d27ffce857a:not(.bg-color-match-enabled) { background: transparent; } .bbd-full-width-container.id-5ace6e81-5b71-3711-9c23-9d27ffce857a .outer-container { width: 100%; max-width: 100%; } } </style> <section class="bbd-component bbd-full-width-container id-5ace6e81-5b71-3711-9c23-9d27ffce857a" data-desktop-bg-color="transparent"> <div class="outer-container"> <div class="content-container"> <div><div class="genericSpacing parbase section"> <style> @media screen and (min-width: 1024px) { .spacing-20cb4ef5-a7a3-3907-87fa-40d0024cfc0e { padding-top: 60px; background-color: ; }} @media screen and (min-width: 768px) and (max-width: 1023px) { .spacing-20cb4ef5-a7a3-3907-87fa-40d0024cfc0e { padding-top: 40px; background-color: ; }} @media screen and (max-width: 767px) { .spacing-20cb4ef5-a7a3-3907-87fa-40d0024cfc0e { padding-top: 40px; background-color: ; }} </style> <section class="bbd-component generic-spacing spacing-20cb4ef5-a7a3-3907-87fa-40d0024cfc0e"></section> </div> <div class="staticRCTileContainer parbase section"> <div class="sm-12 content-item__header"> How can we help? </div> <div class="layout-flex justify-content-spacebetween row-gap-lg-4 row-gap-md-4 row-gap-sm-6 column-gap-lg-0 column-gap-lg-0 column-gap-lg-0" data-analytics-scroll> <div class="content-item content-item-74208b2b-2018-3bf0-901a-6ed40b50fe22 content-item--tile sm-12 md-4 lg-4"> <a data-analytics-click data-analytics-link-type="supportExit" data-analytics-label="urBeats|Product Compatibility|HT201134" class="content-item__inner" href="https://support.apple.com/en-us/HT201134" target="_blank"> <div class="content-item__visual"> <picture class="beats-picture "> <source media="(min-width: 1024px)" data-srcset="/content/dam/beats-support/global/images/featured-topics/urbeats-product-compatibility.jpg.large.2x.jpg 2x"/> <source media="(min-width: 768px) and (max-width: 1023px)" data-srcset="/content/dam/beats-support/global/images/featured-topics/urbeats-product-compatibility.jpg.medium.2x.jpg 2x"/> <source media="(max-width: 767px)" data-srcset="/content/dam/beats-support/global/images/featured-topics/urbeats-product-compatibility.jpg.small.2x.jpg 2x"/> <img data-resp-exclude class="bbd-media-image " data-lazy="" data-src="/content/dam/beats-support/global/images/featured-topics/urbeats-product-compatibility.jpg.large.2x.jpg" data-srcset="/content/dam/beats-support/global/images/featured-topics/urbeats-product-compatibility.jpg.large.2x.jpg 2x"/> </picture> </div> <div class="content-item__copy"> <h3 class="content-item__title"> <span class="content-item__title__text"> <span class="content-item__title__text__bg"> Product<br />Compatibility </span> </span> </h3> </div> </a> </div> <div class="content-item content-item-c89ed172-6588-3c05-9fe4-9fffc8d2a176 content-item--tile sm-12 md-4 lg-4"> <a data-analytics-click data-analytics-link-type="supportExit" data-analytics-label="urBeats|Remotetalk cable|HT201135" class="content-item__inner" href="https://support.apple.com/en-us/HT201135" target="_blank"> <div class="content-item__visual"> <picture class="beats-picture "> <source media="(min-width: 1024px)" data-srcset="/content/dam/beats-support/global/images/featured-topics/beats-remotetalk-cable.jpg.large.2x.jpg 2x"/> <source media="(min-width: 768px) and (max-width: 1023px)" data-srcset="/content/dam/beats-support/global/images/featured-topics/beats-remotetalk-cable.jpg.medium.2x.jpg 2x"/> <source media="(max-width: 767px)" data-srcset="/content/dam/beats-support/global/images/featured-topics/beats-remotetalk-cable.jpg.small.2x.jpg 2x"/> <img data-resp-exclude class="bbd-media-image " data-lazy="" data-src="/content/dam/beats-support/global/images/featured-topics/beats-remotetalk-cable.jpg.large.2x.jpg" data-srcset="/content/dam/beats-support/global/images/featured-topics/beats-remotetalk-cable.jpg.large.2x.jpg 2x"/> </picture> </div> <div class="content-item__copy"> <h3 class="content-item__title"> <span class="content-item__title__text"> <span class="content-item__title__text__bg"> Remotetalk<br />cable </span> </span> </h3> </div> </a> </div> <div class="content-item content-item-eadf7735-0230-3df5-9dad-3f130f44640c content-item--tile sm-12 md-4 lg-4"> <a data-analytics-click data-analytics-link-type="supportExit" data-analytics-label="urBeats|Troubleshoot sound|HT201138" class="content-item__inner" href="https://support.apple.com/en-us/HT201138" target="_blank"> <div class="content-item__visual"> <picture class="beats-picture "> <source media="(min-width: 1024px)" data-srcset="/content/dam/beats-support/global/images/featured-topics/urbeats-sound-troubleshooting.jpg.large.2x.jpg 2x"/> <source media="(min-width: 768px) and (max-width: 1023px)" data-srcset="/content/dam/beats-support/global/images/featured-topics/urbeats-sound-troubleshooting.jpg.medium.2x.jpg 2x"/> <source media="(max-width: 767px)" data-srcset="/content/dam/beats-support/global/images/featured-topics/urbeats-sound-troubleshooting.jpg.small.2x.jpg 2x"/> <img data-resp-exclude class="bbd-media-image " data-lazy="" data-src="/content/dam/beats-support/global/images/featured-topics/urbeats-sound-troubleshooting.jpg.large.2x.jpg" data-srcset="/content/dam/beats-support/global/images/featured-topics/urbeats-sound-troubleshooting.jpg.large.2x.jpg 2x"/> </picture> </div> <div class="content-item__copy"> <h3 class="content-item__title"> <span class="content-item__title__text"> <span class="content-item__title__text__bg"> Troubleshoot<br />sound </span> </span> </h3> </div> </a> </div> </div> </div> <div class="genericSpacing parbase section"> <style> @media screen and (min-width: 1024px) { .spacing-d1f08364-3013-34b5-a9a9-23f4182d97b3 { padding-top: 60px; background-color: ; }} @media screen and (min-width: 768px) and (max-width: 1023px) { .spacing-d1f08364-3013-34b5-a9a9-23f4182d97b3 { padding-top: 40px; background-color: ; }} @media screen and (max-width: 767px) { .spacing-d1f08364-3013-34b5-a9a9-23f4182d97b3 { padding-top: 40px; background-color: ; }} </style> <section class="bbd-component generic-spacing spacing-d1f08364-3013-34b5-a9a9-23f4182d97b3"></section> </div> </div> </div> </div> </section> </div> <div class="genericSpacing parbase section"> <style> @media screen and (min-width: 1024px) { .spacing-54d6978d-ab59-3ea8-a27b-2d8e4e4c4cb6 { padding-top: 2px; background-color: #DDD; }} @media screen and (min-width: 768px) and (max-width: 1023px) { .spacing-54d6978d-ab59-3ea8-a27b-2d8e4e4c4cb6 { padding-top: 2px; background-color: #DDD; }} @media screen and (max-width: 767px) { .spacing-54d6978d-ab59-3ea8-a27b-2d8e4e4c4cb6 { padding-top: 2px; background-color: #DDD; }} </style> <section class="bbd-component generic-spacing spacing-54d6978d-ab59-3ea8-a27b-2d8e4e4c4cb6"></section> </div> <div class="experiencefragment section"> <!-- SDI include (path: /content/beatssupportsite/us/en_US/experience-fragments/evergreen/variation-3---evergreen---earbuds/_jcr_content.content.nocache.html, resourceType: cq/experience-fragments/components/xfpage) --> <div class="fullWidthBgContainerV2 parsys"> <style type="text/css"> .bbd-full-width-container.bg-color-match-enabled.id-a7fddf65-c5bc-369e-a259-77109e351039 { background: transparent; } @media screen and (min-width: 1024px) { .bbd-full-width-container.id-a7fddf65-c5bc-369e-a259-77109e351039:not(.bg-color-match-enabled) { background: transparent; } .bbd-full-width-container.id-a7fddf65-c5bc-369e-a259-77109e351039 .outer-container { width: 84%; max-width: 1180px; } } @media screen and (min-width: 768px) and (max-width: 1023px) { .bbd-full-width-container.id-a7fddf65-c5bc-369e-a259-77109e351039:not(.bg-color-match-enabled) { background: transparent; } .bbd-full-width-container.id-a7fddf65-c5bc-369e-a259-77109e351039 .outer-container { width: 100%; max-width: 100%; } } @media screen and (max-width: 767px) { .bbd-full-width-container.id-a7fddf65-c5bc-369e-a259-77109e351039:not(.bg-color-match-enabled) { background: transparent; } .bbd-full-width-container.id-a7fddf65-c5bc-369e-a259-77109e351039 .outer-container { width: 100%; max-width: 100%; } } </style> <section class="bbd-component bbd-full-width-container id-a7fddf65-c5bc-369e-a259-77109e351039" data-desktop-bg-color="transparent"> <div class="outer-container"> <div class="content-container"> <div><div class="genericSpacing parbase section"> <style> @media screen and (min-width: 1024px) { .spacing-79df7cb2-cd5d-3049-a572-9c90bb4746b2 { padding-top: 40px; background-color: ; }} @media screen and (min-width: 768px) and (max-width: 1023px) { .spacing-79df7cb2-cd5d-3049-a572-9c90bb4746b2 { padding-top: 30px; background-color: ; }} @media screen and (max-width: 767px) { .spacing-79df7cb2-cd5d-3049-a572-9c90bb4746b2 { padding-top: 30px; background-color: ; }} </style> <section class="bbd-component generic-spacing spacing-79df7cb2-cd5d-3049-a572-9c90bb4746b2"></section> </div> <div class="staticRCTileContainer parbase section"> <div class="layout-flex justify-content-spacebetween row-gap-lg-4 row-gap-md-4 row-gap-sm-6 column-gap-lg-0 column-gap-lg-0 column-gap-lg-0" data-analytics-scroll> <div class="content-item content-item-5753765c-c9b2-3408-8b05-67712d8b2c3e content-item--snippet content-item--center sm-12 md-4 lg-4 "> <div class="content-item__inner"> <div class="content-item__visual"> <picture class="beats-picture "> <source media="(min-width: 1024px)" data-srcset="/content/dam/beats-support/global/images/featured-resources/clean-and-store-your-beats.png.large.2x.png 2x"/> <source media="(min-width: 768px) and (max-width: 1023px)" data-srcset="/content/dam/beats-support/global/images/featured-resources/clean-and-store-your-beats.png.large.2x.png 2x"/> <source media="(max-width: 767px)" data-srcset="/content/dam/beats-support/global/images/featured-resources/clean-and-store-your-beats.png.large.2x.png 2x"/> <img data-resp-exclude class="bbd-media-image " data-lazy="" aria-hidden="true" data-src="/content/dam/beats-support/global/images/featured-resources/clean-and-store-your-beats.png.large.2x.png" data-srcset="/content/dam/beats-support/global/images/featured-resources/clean-and-store-your-beats.png.large.2x.png 2x" role="presentation"/> </picture> </div> <div class="content-item__copy"> <h2 class="content-item__title"> <span>Clean and care</span> </h2> <div class="show-desktop content-item__description"><p>Learn how to clean, store, and care for your Beats earbuds.</p></div> <div class="show-tablet content-item__description"><p>Learn how to clean, store, and care for your Beats earbuds.</p></div> <div class="show-mobile content-item__description"><p>Learn how to clean, store, and care for your Beats earbuds.</p></div> <a data-analytics-click data-analytics-link-type="supportExit" data-analytics-label="Learn how to clean your Beats|HT201123" class="content-item__link TODO--dark" href="https://support.apple.com/en-us/HT201123" target="_blank"> Learn how to clean your beats </a> </div> </div> </div> <div class="content-item content-item-ea37a2dd-3783-338f-93ae-faea479c0537 content-item--snippet content-item--center sm-12 md-4 lg-4 "> <div class="content-item__inner"> <div class="content-item__visual"> <picture class="beats-picture "> <source media="(min-width: 1024px)" data-srcset="/content/dam/beats-support/global/images/featured-resources/beats-serial-number.png.large.2x.png 2x"/> <source media="(min-width: 768px) and (max-width: 1023px)" data-srcset="/content/dam/beats-support/global/images/featured-resources/beats-serial-number.png.large.2x.png 2x"/> <source media="(max-width: 767px)" data-srcset="/content/dam/beats-support/global/images/featured-resources/beats-serial-number.png.large.2x.png 2x"/> <img data-resp-exclude class="bbd-media-image " data-lazy="" aria-hidden="true" data-src="/content/dam/beats-support/global/images/featured-resources/beats-serial-number.png.large.2x.png" data-srcset="/content/dam/beats-support/global/images/featured-resources/beats-serial-number.png.large.2x.png 2x" role="presentation"/> </picture> </div> <div class="content-item__copy"> <h2 class="content-item__title"> <span>Find your serial number</span> </h2> <div class="show-desktop content-item__description"><p>Learn where to look for the serial number on your Beats.</p></div> <div class="show-tablet content-item__description"><p>Learn where to look for the serial number on your Beats.</p></div> <div class="show-mobile content-item__description"><p>Learn where to look for the serial number on your Beats.</p></div> <a data-analytics-click data-analytics-link-type="supportExit" data-analytics-label="Find serial number|HT204196" class="content-item__link TODO--dark" href="https://support.apple.com/en-us/102754" target="_blank"> Find serial number </a> </div> </div> </div> <div class="content-item content-item-e77f1f3a-a516-3bcb-a160-db5832543e75 content-item--snippet content-item--center sm-12 md-4 lg-4 "> <div class="content-item__inner"> <div class="content-item__visual"> <picture class="beats-picture "> <source media="(min-width: 1024px)" data-srcset="/content/dam/beats-support/global/images/featured-resources/beats-product-repair-and-service.png.large.2x.png 2x"/> <source media="(min-width: 768px) and (max-width: 1023px)" data-srcset="/content/dam/beats-support/global/images/featured-resources/beats-product-repair-and-service.png.large.2x.png 2x"/> <source media="(max-width: 767px)" data-srcset="/content/dam/beats-support/global/images/featured-resources/beats-product-repair-and-service.png.large.2x.png 2x"/> <img data-resp-exclude class="bbd-media-image " data-lazy="" aria-hidden="true" data-src="/content/dam/beats-support/global/images/featured-resources/beats-product-repair-and-service.png.large.2x.png" data-srcset="/content/dam/beats-support/global/images/featured-resources/beats-product-repair-and-service.png.large.2x.png 2x" role="presentation"/> </picture> </div> <div class="content-item__copy"> <h2 class="content-item__title"> <span>Service and warranty</span> </h2> <div class="show-desktop content-item__description"><p>Learn more about what鈥檚 covered under your warranty, service options, and repair pricing.</p></div> <div class="show-tablet content-item__description"><p>Learn more about what鈥檚 covered under your warranty, service options, and repair pricing.</p></div> <div class="show-mobile content-item__description"><p>Learn more about what鈥檚 covered under your warranty, service options, and repair pricing.</p></div> <a data-analytics-click data-analytics-link-type="supportExit" data-analytics-label="View Service and Warranty|SFAQ" class="content-item__link TODO--dark" href="https://support.apple.com/beats/repair" target="_blank"> View Service and warranty </a> </div> </div> </div> </div> </div> <div class="genericSpacing parbase section"> <style> @media screen and (min-width: 1024px) { .spacing-7fb91a37-6d44-378b-96e8-a383ba862e9b { padding-top: 40px; background-color: ; }} @media screen and (min-width: 768px) and (max-width: 1023px) { .spacing-7fb91a37-6d44-378b-96e8-a383ba862e9b { padding-top: 30px; background-color: ; }} @media screen and (max-width: 767px) { .spacing-7fb91a37-6d44-378b-96e8-a383ba862e9b { padding-top: 30px; background-color: ; }} </style> <section class="bbd-component generic-spacing spacing-7fb91a37-6d44-378b-96e8-a383ba862e9b"></section> </div> </div> </div> </div> </section> </div> </div> <div class="experiencefragment section"> <!-- SDI include (path: 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.bbd-full-width-container.id-dad0691c-286a-33dd-bb17-1f69ba29f337:not(.bg-color-match-enabled) { background: #161616; } .bbd-full-width-container.id-dad0691c-286a-33dd-bb17-1f69ba29f337 .outer-container { width: 84%; max-width: 100%; } } </style> <section class="bbd-component bbd-full-width-container id-dad0691c-286a-33dd-bb17-1f69ba29f337" data-desktop-bg-color="#161616"> <div class="outer-container"> <div class="content-container"> <div><div class="genericSpacing parbase section"> <style> @media screen and (min-width: 1024px) { .spacing-f1c82a02-1395-33ab-bcf6-b9fb65aee6fd { padding-top: 75px; background-color: ; }} @media screen and (min-width: 768px) and (max-width: 1023px) { .spacing-f1c82a02-1395-33ab-bcf6-b9fb65aee6fd { padding-top: 50px; background-color: ; }} @media screen and (max-width: 767px) { .spacing-f1c82a02-1395-33ab-bcf6-b9fb65aee6fd { padding-top: 75px; background-color: ; }} </style> <section class="bbd-component generic-spacing spacing-f1c82a02-1395-33ab-bcf6-b9fb65aee6fd"></section> </div> <div class="beatsRTE parbase section"><!-- This components accepts free text from authors and renders --> <section class="bbd-component bbd-rte-container" data-analytics-scroll> <div class="rte-container-82012488-8cf6-3043-ada5-e52908fcfd00 beatsRTE-desktoptext component-section-spacing beatsRTE"> <div style="display: grid; grid-template-columns: 1fr max-content; column-gap: 13px; align-items: center; color: #fff; max-width: 800px; margin: 0 auto;"> <div class="font-updated" style="padding: 0 !important; margin: 0; font-weight: 700 !important;"> <h2 class="pdp-med-header rte-plg-el" style="font-size: 2.3125rem; color: #fff; font-weight: inherit; display: block; margin: 0;">Get support for your Beats</h2> </div> <div class="beatsCTA section"> <a data-analytics-click="true" data-analytics-label="Contact us|PFC6007" data-analytics-link-type="supportExit" href="https://getsupport.apple.com/?caller=bbd&PFC=PFC6007" class="beats-btn btn-light" target="_new" style="display: block;"><span class="beats-btn-inner" style="min-width: 175px; padding-top: 5px !important; padding-bottom: 5px !important; line-height: 44px !important; color: #fff;" aria-label="Contact us to get support for your Beats">Contact Us <i class="fa fa-apple" style="padding: 0; font-size: inherit;"></i></span> </a> </div> </div> </div> <div class="rte-container-82012488-8cf6-3043-ada5-e52908fcfd00 beatsRTE-tablettext component-section-spacing beatsRTE"> <div style="display: grid; grid-template-columns: 1fr max-content; column-gap: 13px; align-items: center; color: #fff; max-width: 800px; margin: 0 auto;"> <h2 class="font-updated" style="padding: 0 !important; margin: 0; font-weight: 700 !important; color: inherit;">Get support for your Beats</h2> <div class="beatsCTA section"> <a data-analytics-click="true" data-analytics-label="Contact us|PFC6007" data-analytics-link-type="supportExit" 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