Exotel 2023 Year In Review

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <link href='./images/Fav-Icon_Exotel.png' rel='shortcut icon' type='image/x-icon'> <link href='./images/Fav-Icon_Exotel.png' rel='icon' type='image/x-icon'> <title>Exotel 2023 Year In Review</title> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.0.0/css/all.min.css" /> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/OwlCarousel2/2.3.4/assets/owl.carousel.min.css" integrity="sha512-tS3S5qG0BlhnQROyJXvNjeEM4UpMXHrQfTGmbQ1gKmelCxlSEBUaxhRBj/EFTzpbP4RVSrpEikbmdJobCvhE3g==" crossorigin="anonymous" referrerpolicy="no-referrer" /> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/OwlCarousel2/2.3.4/assets/owl.theme.default.min.css" integrity="sha512-sMXtMNL1zRzolHYKEujM2AqCLUR9F2C4/05cdbxjjLSRvMQIciEPCQZo++nk7go3BtSuK9kfa/s+a4f4i5pLkw==" crossorigin="anonymous" referrerpolicy="no-referrer" /> <link rel="stylesheet" href="./style.css"> </head> <body> <header> <div class="siteLogo"> <img id="logo" src="./images/Exotel-Logo.png" alt="Logo"> </div> </header> <section id="sectOne" class="sectOne"> <div class="mac-container"> <div class="yearDiv"> <div class="yearReflectDiv"> <p>Year In Review</p> <h1>Reflections 2023</h1> </div> <div class="growthDiv"> <div class="flexOne"> <div class="growthBtn"> <button id="myButton"> <div id="milestoneText" class="text-animation">MILESTONE</div> <div id="growthText" class="text-animation" style="display:none;">GROWTH</div> <div id="innovationsText" class="text-animation" style="display:none;">INNOVATIONS</div> </button> </div> <div class="carouselSlide"> <div class="owl-carousel owl-theme owl-SliderOne"> <div class="item"> <img src="./images/slider1-1.png" alt=""> </div> <div class="item"> <img src="./images/slider1-2.png" alt=""> </div> <div class="item"> <img src="./images/slider1-3.png" alt=""> </div> </div> </div> </div> <div class="flexTwo"> <div class="owl-carousel owl-theme owl-SliderTwo"> <div class="item"> <img src="./images/slider2-1.png" alt=""> </div> <div class="item"> <img src="./images/slider2-2.png" alt=""> </div> <div class="item"> <img src="./images/slider2-3.png" alt=""> </div> <div class="item"> <img src="./images/slider2-4.png" alt=""> </div> <div class="item"> <img src="./images/slider2-5.png" alt=""> </div> <div class="item"> <img src="./images/slider2-6.png" alt=""> </div> </div> </div> </div> </div> </div> </section> <section id="sectTwo" class="sectTwo"> <div class="new-container"> <div class="helloDiv"> <h2 class="deskH2">Hello</h2> <h2 class="mobH2">Hello Everyone,</h2> </div> <div class="helloHand"> <div class="handImg"> <img class="deskHand" src="./images/bump_hand.gif" alt=""> <img class="mobHand" src="./images/bump_hand-Mobile.gif" alt=""> </div> <div class="everyText" id="textSection"> <h2>Everyone,</h2> <p class="animated-text text-content">As we begin 2024, we want to say a big thank you to all our <br>patrons. Your support last year was amazing, and we're excited to <br>see what this year brings. </p> <h5>Let's make 2024 even better together. </h5> </div> </div> </div> </section> <section id="sectThree" class="sectThree"> <div class="new-container"> <div class="leadingDiv"> <h2>Leading Customer Conversations across Sales, Marketing and Customer Support journeys </h2> </div> <div class="leadNumFlex"> <div class="leadNumbers"> <div class="displayFlex"> <div class="SalesDiv"> <div class="iconDiv"> <img src="./images/20bnplus.png" alt=""> </div> <div class="titleNum"> <h3>20 Bn+</h3> <p> Annual engagements over voice, messaging & video </p> </div> </div> <div class="SalesDiv"> <div class="iconDiv"> <img src="./images/115000plus.png" alt=""> </div> <div class="titleNum"> <h3>1,15,000+</h3> <p> Agents on cloud </p> </div> </div> <div class="SalesDiv"> <div class="iconDiv"> <img src="./images/4bnplus.png" alt=""> </div> <div class="titleNum"> <h3>4 Bn+</h3> <p> Queries resolved by AI bots </p> </div> </div> <div class="SalesDiv"> <div class="iconDiv"> <img src="./images/125mnplus.png" alt=""> </div> <div class="titleNum"> <h3>125 Mn+</h3> <p> Hours of call duration </p> </div> </div> <div class="SalesDiv"> <div class="iconDiv"> <img src="./images/700mnplus.png" alt=""> </div> <div class="titleNum"> <h3>700 Mn+</h3> <p> People connected </p> </div> </div> </div> </div> <div class="leadImage"> <img src="./images/chatImage.gif" alt=""> </div> </div> </div> </section> <section id="sectFour" class="sectFour"> <div class="new-container"> <div class="convMakeDiv"> <div class="conversionFlex"> <div class="conversionBox" id="counter"> <h3>Conversion</h3> <h2 class="count percent" data-count="44">0</h2> <p>Increase in Lead conversion rates </p> </div> <div class="conversionBox" id="counter"> <h3>SAVINGS</h3> <h2 class="percent" data-count="30">0</h2> <p>Reduction in call centre costs </p> </div> <div class="conversionBox"> <h3>EFFICIENCY</h3> <h2 class="percent">4X</h2> <p>Customer support agent efficiency </p> </div> <div class="conversionBox" id="counter"> <h3>CSAT</h3> <h2 class="percent" data-count="60">0</h2> <p>Improvement </p> </div> <div class="conversionBox" id="counter"> <h3>PRODUCTIVITY</h3> <h2 class="percent" data-count="85">0</h2> <p>Customer queries resolved by bot </p> </div> </div> <div class="makingCustomer"> <h2>We are making the customer<br> conversations more interesting,<br> relevant and connected. </h2> <p class="subTitle"> Embracing market trends and customer feedback, Exotel brings together the Communication APIs,<br> Contact Centre Software, and Conversational AI into an omni-channel platform for frictionless,<br> context-aware customer conversations across diverse channels. </p> <div class="makingFlex"> <div class="makeFlexOne"> <ul> <li> <strong>One Unified view of customer conversation across the journey </strong> <p> Catering to every stage, from initial marketing contact to lead gen, to sales conversions, and continuing through post-purchase customer support. </p> </li> <li> <strong>Industry Focus </strong> <p> Curated solutions for various industries and customer personas, enhancing relevance and effectiveness. </p> </li> <li> <strong>Strategic Partnerships </strong> <p> Exotel, in strategic partnership with Microsoft, launched Direct Routing for Microsoft Teams Phone in India, enabling the IP and PSTN intermix a reality and ease of communication for enterprises. </p> </li> <li> <strong>AI-Driven Approach </strong> <p> Leveraging AI-powered tools for smart and automated customer conversations. This can significantly reduce response times, increase efficiency, and offer more personalized customer support. </p> </li> </ul> </div> <div class="makeFlexTwo"> <img src="./images/TowerGif.gif" alt=""> </div> </div> </div> <img class="Xshape" src="./images/conversion-shape.png" alt=""> </div> <div class="refreshedExotel"> <div class="likeFlex"> <div class="refreshed"> <h3>Refreshed new look and approach is all about being 'Like a Friend'. </h3> <p> We believe in making conversations between brands and customers friendly and empathetic. </p> </div> <div class="exotel"> <img src="./images/exotel-color-img.png" alt=""> </div> </div> </div> </div> </section> <section class="sectFive"> <div class="new-container"> <h2 class="clientTitle"> Listen to what our customers have to say about Exotel's offerings </h2> <div class="videoTestimonial"> <div class="owl-carousel owl-theme owl-VideoSlide"> <div class="item"> <div class="videoClient"> <a href="https://www.youtube.com/watch?v=sGfVfKl3ZbA" target="_blank"> <img src="https://img.youtube.com/vi/sGfVfKl3ZbA/maxresdefault.jpg" alt="Video Thumbnail"> <p>BankBazaar.com improved its customer satisfaction score with Exotel</p> </a> </div> </div> <div class="item"> <div class="videoClient"> <a href="https://www.youtube.com/watch?v=xxlrgNmGAs4" target="_blank"> <img src="https://img.youtube.com/vi/xxlrgNmGAs4/maxresdefault.jpg" alt="Video Thumbnail"> <p>SP Madrid enhanced customer experience with Exotel advanced capabilities</p> </a> </div> </div> <div class="item"> <div class="videoClient"> <a href="https://www.youtube.com/watch?v=eHWQpISlJoM" target="_blank"> <img src="https://img.youtube.com/vi/eHWQpISlJoM/maxresdefault.jpg" alt="Video Thumbnail"> <p>Case Study | Swiggy | Customer Service Solution using Exotel solutions</p> </a> </div> </div> </div> </div> <div class="houseofAi"> <div class="shapDiv"> <img src="./images/houseofAi.png" alt=""> </div> <div class="houseText"> <h2>Key Product<br /> Announcements</h2> <div class="houseFlex"> <div class="houselogo"> <img src="./images/houseofAiLogo.png" alt=""> <p>'The House of AI' integrates traditional Natural Language Processing (NLP) with cutting-edge Gen AI capabilities, optimizing Large Language Models (LLMs) for efficiency, cost, and accuracy. </p> </div> <div class="houseofpara"> <p>It supports diverse models for both cloud and on-premise setups, catering to specific needs like transcription, conversation summarization and sentiment analysis, boosting the quality of each dialogue and improving the CSAT scores.</p> <p>The core of its innovation lies in the deep understanding of context, sentiment, and intent, which is crucial for dynamic and tailored responses.</p> </div> </div> </div> </div> <div class="houseofFeatures"> <div class="houseBox"> <img class="blueChat" src="./images/houseChat-blue.png" alt=""> <img class="hover-image" src="./images/houseChat-white.png" alt=""> <p>Intent, vibe, and state ensure contextual and engaging conversations.</p> </div> <div class="houseBox"> <img src="./images/houseInteract-blue.png" alt=""> <img class="hover-image" src="./images/houseInteract-white.png" alt=""> <p>Insights-driven responses from agents and bots offer unique, meaningful customer experiences. </p> </div> <div class="houseBox"> <img src="./images/houseCogwheel-blue.png" alt=""> <img class="hover-image" src="./images/houseCogwheel-white.png" alt=""> <p>Streamlined operations through Gen AI, leading to fluid conversations and cost- effective processes.</p> </div> <div class="houseBox"> <img src="./images/houseIdea-blue.png" alt=""> <img class="hover-image" src="./images/houseIdea-white.png" alt=""> <p>Faster problem resolution, 24/7 bot availability, empowered agents, and focus on complex tasks enhance overall productivity. </p> </div> </div> </div> </section> <section class="sectSix"> <div class="new-container"> <div class="keyHouse"> <img class="KeyImgHouse" src="./images/HouseShapeAi.png" alt=""> <h5>Key Elements Defining the</h5> <h2>House of AI</h2> <div class="KeyFlex"> <div class="keyFlexOne"> <h5 class="keyNumHead">01</h5> <h3 class="keyTitleHead"> GenAI Powered<br> Voice Assistant </h3> <p class="keyNumPara paraPosition"> This voice assistant employs advanced AI for <br>realistic, emotionally intelligent conversations <br>in multiple languages, complemented by <br>superior audio processing and interruption <br>management. </p> </div> <div class="keyFlexOne"> <img src="./images/House-curious.gif" alt=""> </div> <div class="keyFlexOne"> <p class="keyNumPara">Its key features include command automation <br>and seamless integration across platforms, <br>ensuring reliability and round-the-clock <br>availability. </p> <h4>Experience the<br> Exotel Voicebot in action! </h4> <p class="keyNumPara">Discover its incredible ability to have a <br>human-like dialogue, efficient noise detection, <br>and smart interruption handling - all powered <br>by GenAI. </p> </div> </div> <div class="keyVirtualFlex"> <div class="keyLeftFlex"> <div class="keyNumTwo"> <h5 class="keyNumHead">02</h5> <h3 class="keyTitleHead"> Virtual<br> Chat Agent -<br> AI Powered<br> Chatbot </h3> <p class="keyNumPara">Our AI chatbot offers nuanced, human-like interactions, learning from each conversation to provide context-aware, empathetic responses. It adapts effortlessly to various business needs, ensuring a smooth user experience and dependable performance, scalable to any conversation volume.</p> </div> <div class="keyImage"> <img src="./images/keyVirtualimgOne.png" alt=""> </div> </div> <div class="keyRightFlex"> <div class="keyNumTwo"> <h5 class="keyNumHead">03</h5> <h3 class="keyTitleHead"> ExoInsights </h3> <p class="keyNumPara"> ExoInsights streamlines access to information across diverse formats, enhancing the capabilities of assistants and agents with updated, accurate data. It merges advanced GenAI with LLM technologies for efficient and precise knowledge delivery. </p> </div> <div class="keyrtlImg"> <img src="./images/keyVirtualimgTwo.png" alt=""> </div> </div> </div> </div> <div class="exomindFlex"> <div class="Exoflex exoOne"> <h5 class="keyNumHead">01</h5> <h3 class="keyTitleHead"> GenAI Powered Voice Assistant </h3> <p class="keyNumPara">This voice assistant employs advanced AI for realistic, emotionally intelligent conversations in multiple languages, complemented by superior audio processing and interruption management. <br /> Its key features include command automation and seamless integration across platforms, ensuring reliability and round-the-clock availability. </p> <h4>Curious to know more? </h4> <h6>Call Exotel Voice Assistant at</h6> <span>080-47364008</span> </div> <div class="Exoflex exoTwo"> <h5 class="keyNumHead">02</h5> <h3 class="keyTitleHead"> Virtual Chat Agent - AI Powered Chatbot </h3> <p class="keyNumPara">Our AI chatbot offers nuanced, human-like interactions, learning from each conversation to provide context-aware, empathetic responses. It adapts effortlessly to various business needs, ensuring a smooth user experience and dependable performance, scalable to any conversation volume. </p> </div> <div class="Exoflex exoThree"> <h5 class="keyNumHead">03</h5> <h3 class="keyTitleHead"> ExoInsights </h3> <p class="keyNumPara">ExoInsights streamlines access to information across diverse formats, enhancing the capabilities of assistants and agents with updated, accurate data. It merges advanced GenAI with LLM technologies for efficient and precise knowledge delivery. </p> </div> <div class="Exoflex"> <h5 class="keyNumHead">04</h5> <h3 class="keyTitleHead"> Exomind API </h3> <p class="keyNumPara">Exomind API is a user-friendly gateway to integrate large language models into your systems, offering flexibility in model selection and deployment. It caters to efficiency, cost, and accuracy needs, with features like text summarization and sentiment analysis. </p> </div> <div class="exoAiFlex"> <h5 class="keyNumHead">05</h5> <h3 class="keyTitleHead"> AI Services </h3> <p class="keyNumPara">We offer comprehensive AI services, including technology consultancy and bespoke implementations. Our focus is on maximizing the use of GenAI technology, ensuring efficient integration into your business processes for enhanced performance. </p> </div> </div> </div> </section> <section class="sectSeven"> <div class="new-container"> <div class="custEngageFlex"> <div class="AiTextFlex"> <h5>Enhanced customer engagement with </h5> <h2>AI-Powered Omnichannel Cloud Contact Centre for Enterprises</h2> </div> <div class="AiImageFlex"> <img src="./images/AmeyoByExotel.png" alt=""> </div> </div> <div class="EnhanceFlex"> <div class="enHancePara"> <p>Our enterprise contact center solution, powered <br>by AI and backed by a pan-India Unified License <br>VNO, enhances operations and customer service <br>through a comprehensive omnichannel <br>framework. </p> <ul> <li>Uninterrupted, scalable, secure conversations <br>with 99.95% uptime. </li> <li>Self-service portals and analytics for faster <br>SLAs and elevated satisfaction. </li> <li>Unified Agent Desktop managing email, <br>social media, SMS, and more for increased <br>productivity. </li> </ul> </div> <div class="enHanceImg"> <img src="./images/EnhanceGirl.png" alt=""> </div> </div> </div> </section> <section class="sectEight"> <div class="new-container"> <div class="newEraDiv"> <div class="allEraText"> <h2 class="headNewEra">New era of workplace <br> collaboration with Exotel <br> and Microsoft </h2> <h4>Transforming Workplace Communication. </h4> <h5>In a game-changing collaboration, Exotel and Microsoft,<br> bring Direct Routing for Microsoft Teams Phone to<br> businesses in India. </h5> <div class="newEraFlex"> <p>Integrating voice calling in <br> Microsoft Teams for a <br> cloud-native, cost-efficient <br> enterprise communication <br> solution in India. </p> <p>Ensuring regulatory compliance, <br> flexibility, and privacy, this <br> partnership streamlines <br> business communication while <br> cutting costs. </p> </div> <img src="./images/teamsExoVoice.png" alt="" class="connectBoxLogo"> </div> <img src="./images/exotelBoxLogo.png" alt="" class="exotelBoxLogo"> <img src="./images/teamsBoxLogo.png" alt="" class="teamsBoxLogo"> <img src="./images/exotelVoiceBox.png" alt="" class="exotelVoiceLogo"> <img src="./images/teamstoexotelArrow.png" alt="" class="teamsExoArrow"> <img src="./images/exoteltoImageArrow.png" alt="" class="voiceCallArrow"> </div> </div> </section> <section class="sectNine"> <div class="new-container"> <div class="bankGeo"> <div class="bankingDiv"> <h2>Personalized Banking<br> at Scale with <span class="colorGreen">RM Connect+ </span> </h2> <h4>Build stronger, trusted, safer connections with your customers.</h4> <img src="./images/BankingImage.png" alt=""> <ul> <li> Build customer trust in banking by ensuring all conversations occur through dedicated, official channels, including voice and messaging. </li> <li> A unique official number for customer engagement, with recorded and archived interactions for enhanced transparency and reliability in banking communications. </li> </ul> </div> <div class="geoDiv"> <h2> Geographical <br> Expansions </h2> <div class="geoExpand"> <div class="launchFlex"> <span>UAE Launch:</span> <img src="./images/uae-Launch.png" alt=""> </div> <p> MENA Presence: Exotel introduced cloud services, conversational AI, and omnichannel centers in the UAE, partnering with DU and Etisalat for a secure, sentiment-aware platform. </p> <div class="launchFlex"> <span>Indonesia Expansion:</span> <img src="./images/Indonesia-Launch.png" alt=""> </div> <p> Advanced communication technologies, including WhatsApp Business Messaging and cloud contact centers, to elevate business efficiency and customer engagement. </p> <div class="launchFlex"> <span>East Africa Growth: </span> <img src="./images/eastAfrica-Launch.png" alt=""> </div> <p> Strengthening contact centers and integrating WhatsApp Business, Exotel boosts secure and efficient customer conversations. </p> </div> </div> <img class="backgroundStars" src="./images/starsShapebg.png" alt=""> </div> </div> </section> <section class="sectTen"> <div class="full-container"> <div class="insightsFlex"> <div class="leftInsight"> <p> We're immensely grateful for the love and support from our customers, who have rated us on G2 and Gartner Peer Insights. Thank you for your trust and feedback. <br><br> Gartner,<br> Peer <span class="colorBlue">Insights</span> </p> <div class="insightsImageFlex"> <div class="insightsBox"> <div class="stars">★★★★★ <p>Aug 11, 2023</p> </div> <p>Exceptional Call Centre solution with a dexterous technical support team.</p> </div> <div class="insightsBox"> <div class="stars">★★★★★ <p>Jan 09, 2024</p> </div> <p>Exotel is Robust and Versatile Cloud Telephony Solutions </p> </div> <div class="insightsBox"> <div class="stars">★★★★★ <p>Nov 30, 2023</p> </div> <p>10/10 services from exotel </p> </div> <div class="insightsBox"> <div class="stars">★★★★☆ <p>Nov 07, 2023</p> </div> <p>Exotel is A good Omnichannel Customer Engagement Platform </p> </div> </div> </div> <div class="rightInsight"> <div class="InsightsAwrds"><img src="./images/awards1.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards2.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards3.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards4.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards5.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards6.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards7.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards8.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards9.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards10.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards11.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards12.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards13.png" alt=""></div> <div class="InsightsAwrds"><img src="./images/awards14.png" alt=""></div> </div> </div> </div> </section> <section class="sectEleven"> <div class="new-container"> <h2 class="honHeadTitle">Honorable Mentions</h2> <div class="honFirstDiv"> <div class="honerableBox boxHonor1"> <img src="./images/GartnerBlack.png" alt=""> <p> Mentioned in the Competitive Landscape: Conversational AI Platform Providers report by Gartner  </p> </div> <div class="honerableBox boxHonor2"> <img src="./images/frostSullivan.png" alt=""> <p> Frost’s 2023 Asia-Pacific Cloud Contact Center Customer Value Leadership Award  </p> </div> </div> <div class="honSecond"> <div class="honerableBox boxHonor3"> <img src="./images/GartnerBlack.png" alt=""> <p> Mentioned in the the latest 2023 Gartner® Market Share Analysis: <span class="fontBold">Communications Platform as a Service, Worldwide, 2022</span>  </p> </div> <div class="honerableBox boxHonor4"> <img src="./images/everestGroup.png" alt=""> <p> Recognized as a Major Contender in the <span class="fontBold">Everest Group's CCaaS PEAK Matrix® 2023</span>  </p> </div> <div class="honerableBox boxHonor5"> <img src="./images/frostSullivan.png" alt=""> <p> Featured in <span class="fontBold">Frost Radar</span> 2023 for CPaaS  </p> </div> </div> <div class="honThird"> <div class="honerableBox boxHonor6"> <img src="./images/startupAwards.png" alt=""> <p> The <span class="fontBold">ET StartUp Awards 2022</span> under the Comeback Kid category and the ET Future Ready Organisations Awards 2023  </p> </div> <div class="honerableBox boxHonor7"> <img src="./images/theEconomicTimes.png" alt=""> <p> For the second time, <span class="fontBold">Shivku, the CEO of Exotel, was acknowledged in the prestigious 40 Under 40 awards</span>  </p> </div> </div> </div> </section> <section class="sectTwele"> <div class="new-container"> <div class="mediaBuzzbg"> <h2 class="honHeadTitle">Media Buzz</h2> <section class="video-section"> <div class="video-thumbnail"> <a href=""></a> <img src="./images/mediaBuzzVideoImage.png" alt="Video Thumbnail"> <div class="play-button"><img src="./images/playBtnImg.png" alt=""></div> </div> <iframe class="video-player" src="https://www.youtube.com/embed/SHH9EnlDXk4" frameborder="0" allowfullscreen></iframe> </section> <h3 class="videoTitle">CNBC-TV18 & Exotel Present Catalyzing The <br>Future Of Customer Conversations </h3> <p class="videoPara">How Is The World Of Customer Service Changing With AI? How Can Brands Create Connected Customer Conversations In Today’s Digital Age? Catch This Special Episode Of CNBC-TV18 & Exotel Present Catalyzing The Future Of Customer Conversations. </p> </div> <div class="mediaFlexBox"> <div class="mediaBoxes"> <a target="_blank" href="https://telecom.economictimes.indiatimes.com/news/internet/exotel-expects-50-revenue-growth-by-2025-with-new-ai-solutions-suite/106688298"> <p> Exotel Amplifies AI Focus with 'The House of AI' Launch; Targets 50% Revenue growth by 2025 <i class="fa-solid fa-arrow-right"></i> </p> </a> </div> <div class="mediaBoxes"> <a target="_blank" href="https://exotel.com/newsroom/exotel-got-featured-in-moneycontrol-gearing-up-their-workforce-for-ai-innovation-blitz/"> <p> India's Top SaaS Firms Are Gearing Up Their Workforce For AI Innovation Blitz <i class="fa-solid fa-arrow-right"></i> </p> </a> </div> <div class="mediaBoxes"> <a target="_blank" href="https://www.crn.in/news/exotel-defends-the-digital-identity-of-india-aligned-to-the-digital-personal-data-protection-dpdp-bill-2023/"> <p> Exotel Defends the Digital Identity of India Aligned to the Digital Personal Data Protection (DPDP) Bill 2023 <i class="fa-solid fa-arrow-right"></i> </p> </a> </div> <div class="mediaBoxes"> <a target="_blank" href="https://telecom.economictimes.indiatimes.com/news/exotel-further-expands-into-mena-region-partners-du-etisalat/97966720"> <p> Exotel Eyes Geo Expansion to <br>the UAE <i class="fa-solid fa-arrow-right"></i> </p> </a> </div> <div class="mediaBoxes"> <a target="_blank" href="https://marksmendaily.com/2023/10/06/exotels-flagship-office-in-bengaluru-reinforces-commitment-to-unified-customer-interactions/"> <p> Exotel's Flagship Office in Bengaluru Reinforces Commitment to Unified Customer Interactions <i class="fa-solid fa-arrow-right"></i> </p> </a> </div> <div class="mediaBoxes"> <a target="_blank" href="https://theprint.in/ani-press-releases/exotel-takes-home-seamless-contact-center-solution-of-the-year-award-at-cx-evolve-awards-dubai/1771650/"> <p> Exotel Takes Home Seamless Contact Center Solution of the Year Award at CX Evolve Awards, Dubai <i class="fa-solid fa-arrow-right"></i> </p> </a> </div> <div class="mediaBoxes"> <a target="_blank" href=" https://timesofindia.indiatimes.com/exotel-launches-ameyo-xtrm-an-industry-first-telco-regulatory-compliant-enterprise-contact-center-solution-in-india/articleshow/98393108.cms?from=mdr"> <p> Exotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India <i class="fa-solid fa-arrow-right"></i> </p> </a> </div> <div class="mediaBoxes"> <a target="_blank" href="https://brandequity.economictimes.indiatimes.com/news/research/over-80-of-cxos-are-building-omnichannel-and-connected-customer-experience-to-soar-high-this-festive-season/104584330"> <p> Over 80% of CXOs are building omnichannel & connected customer experience to soar high this festive season <i class="fa-solid fa-arrow-right"></i> </p> </a> </div> <div class="mediaBoxes"> <a target="_blank" href="https://theprint.in/ani-press-releases/exotel-takes-home-seamless-contact-center-solution-of-the-year-award-at-cx-evolve-awards-dubai/1771650/"> <p> Exotel Takes Home Seamless Contact Center Solution of the Year Award at CX Evolve Awards, Dubai <i class="fa-solid fa-arrow-right"></i> </p> </a> </div> </div> </div> </section> <section class="sectThirteen"> <div class="new-container"> <div class="backOfficeFlex"> <div class="backOffText"> <h3>Back to Office - we open doors to new fun and engaging workspaces in Bangalore and Gurgaon </h3> <p>Exotel's new flagship offices in Bengaluru and Gurgaon, inaugurated in November and January respectively, symbolize our commitment to innovation, growth, and a vibrant work culture. Designed for nearly 600 innovators, the offices iembody environments that foster creativity and open communication. </p> <p>The offices feature reading zones for knowledge enrichment and a Fun and Play Area, encouraging free-flowing ideas and unbounded creativity, marking a significant step in Exotel's expansion and cultural ethos. </p> </div> <div class="backOwlSlider"> <div class="slider-container"> <div class="slider slider-upward"> <div class="slide"> <img src="./images/verticalSlideImage1.png" alt="Image 1"> </div> <div class="slide"> <img src="./images/verticalSlideImage2.png" alt="Image 2"> </div> <div class="slide"> <img src="./images/verticalSlideImage5.jpg" alt="Image 2"> </div> <div class="slide"> <img src="./images/verticalSlideImage6.jpg" alt="Image 2"> </div> <div class="slide"> <img src="./images/verticalSlideImage7.jpeg" alt="Image 2"> </div> </div> <div class="slider slider-downward"> <div class="slide"> <img src="./images/verticalSlideImage3.png" alt="Image 3"> </div> <div class="slide"> <img src="./images/verticalSlideImage4.png" alt="Image 4"> </div> <div class="slide"> <img src="./images/verticalSlideImage8.jpeg" alt="Image 2"> </div> <div class="slide"> <img src="./images/verticalSlideImage9.jpeg" alt="Image 2"> </div> <div class="slide"> <img src="./images/verticalSlideImage10.jpeg" alt="Image 2"> </div> </div> </div> </div> </div> </div> <div class="owl-carousel owl-theme owl-MobileVertical"> <div class="item"> <img src="./images/verticalSlideImage1.png" alt=""> </div> <div class="item"> <img src="./images/verticalSlideImage2.png" alt=""> </div> <div class="item"> <img src="./images/verticalSlideImage3.png" alt=""> </div> <div class="item"> <img src="./images/verticalSlideImage4.png" alt=""> </div> <div class="item"> <img src="./images/verticalSlideImage5.jpg" alt=""> </div> <div class="item"> <img src="./images/verticalSlideImage6.jpg" alt=""> </div> <div class="item"> <img src="./images/verticalSlideImage7.jpeg" alt=""> </div> <div class="item"> <img src="./images/verticalSlideImage8.jpeg" alt=""> </div> <div class="item"> <img src="./images/verticalSlideImage9.jpeg" alt=""> </div> <div class="item"> <img src="./images/verticalSlideImage10.jpeg" alt=""> </div> </div> </section> <section class="sectFourteen"> <div class="new-container"> <div class="genHackFlex"> <div class="genHackOne"> <h5>We had the first ever Exotel & Microsoft </h5> <h2 class="honHeadTitle">GenAI Hackathon!</h2> <p>It was a full house, with some of the brightest minds in tech taking part and redefining the boundaries of what is possible with Generative AI. </p> <p> After two days of remarkable creativity and fierce competition, we had the winners of the Exotel Gen AI Hackathon. </p> <p class="runnerUp"> 1st Runners Up - "Kya Tera Kya Mera" Use case - Live Agent KPI Measurements Team Members: Narayanababu Laveti D V, Sahil Rajput, Nayan Jain </p> <p class="runnerUp"> 2nd Runners Up - "Chat Catalyst 1" Use case: Live Agent Assist on Chat Team Members: Rakshith Shantharaju, Utkarsh Gupta, Abhinav Nimesh </p> <p class="runnerUp"> 3rd Runners Up - "Team With No Name" Use case: Relationship with Scale Team Members: Varun Raj, Abhinav Parhad </p> </div> <div class="genHackTwo"> <img class="genHackImgOne" src="./images/exotelHackathonImage.png" alt=""> <section class="video-section"> <div class="video-thumbnail"> <a href=""></a> <img src="./images/HackthonImage.png" alt="Video Thumbnail"> <div class="playHack"><img src="./images/playBtnImg.png" alt=""></div> </div> <iframe class="videoHackPlayer" src="https://www.youtube.com/embed/M9Vq12MhhEs" frameborder="0" allowfullscreen></iframe> </section> <div class="videoBox"> <p>Shivku, CEO Exotel in conversation with Irina Ghose, MD, Microsoft India | Exotel GenAI Hackathon!</p> </div> </div> </div> <div class="genEndPara"> Exotel hackathon on GenAI wasn’t just about code; it was the coming together of passion and collaboration. While we got our engineers to hack away on GenAI, Shivakumar Ganesan, Co-Founder & CEO of Exotel had an insightful conversation with Irina Ghose, the MD of Microsoft India. </div> </div> </section> <section class="sectFifteen"> <div class="new-container"> <h2 class="honHeadTitle">Must-Reads</h2> <div class="exotelBlogs"> <div class="owl-carousel owl-theme owl-blogsExo"> <div class="item"> <div class="blogBox"> <a href="https://exotel.com/blog/generative-ai-for-contact-centers/" target="_blank"> <img src="./images/blogImage1.png" alt="Blog Thumbnail"> <p>The Future of Contact Centers: How Generative AI is Transforming Customer Service Experiences?</p> </a> </div> </div> <div class="item"> <div class="blogBox"> <a href="https://exotel.com/blog/the-magic-of-ai-voice-bots-bringing-text-to-life-with-text-to-speech-technology/" target="_blank"> <img src="./images/blogImage2.png" alt="Blog Thumbnail"> <p>The Magic of AI VoiceBots: Bringing Text to Life with Text-to-Speech Technology </p> </a> </div> </div> <div class="item"> <div class="blogBox"> <a href="https://exotel.com/blog/the-impact-of-large-language-model-on-gen-ai-voicebots/" target="_blank"> <img src="./images/blogImage3.png" alt="Blog Thumbnail"> <p>The Impact of Large Language Model (LLM) on Gen AI VoiceBots</p> </a> </div> </div> <div class="item"> <div class="blogBox"> <a href="https://exotel.com/blog/the-ultimate-guide-to-implementing-ai-voicebots/" target="_blank"> <img src="./images/blogImage4.png" alt="Blog Thumbnail"> <p>The Guide to Implementing AI VoiceBots</p> </a> </div> </div> <div class="item"> <div class="blogBox"> <a href="https://exotel.com/blog/omnichannel-contact-center-strategy-mastering-seamless-cx/" target="_blank"> <img src="./images/blogImage5.png" alt="Blog Thumbnail"> <p>Omnichannel Contact Center Strategy: Mastering Seamless CX</p> </a> </div> </div> <div class="item"> <div class="blogBox"> <a href="https://exotel.com/blog/how-in-app-voice-calling-streamlines-business-operations/" target="_blank"> <img src="./images/blogImage6.png" alt="Blog Thumbnail"> <p>How In-App voice Calling Streamlines Business Operations</p> </a> </div> </div> <div class="item"> <div class="blogBox"> <a href="https://exotel.com/blog/top-whatsapp-business-statistics/" target="_blank"> <img src="./images/blogImage7.png" alt="Blog Thumbnail"> <p>Top WhatsApp Business Statistics That You Should Know in 2024</p> </a> </div> </div> </div> </div> </div> </section> <section class="sectFooter"> <div class="new-container"> <div class="footerImg"> <img src="./images/exotelWhite.png" alt=""> <h4>2023 was an incredible year,</h4> <h4>and 2024 promises even more exciting developments.</h4> <h3>Stay tuned for what's coming next!</h3> </div> </div> </section> <script src="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.4.2/js/all.min.js"></script> <script src="https://code.jquery.com/jquery-3.6.0.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/OwlCarousel2/2.3.4/owl.carousel.min.js" integrity="sha512-bPs7Ae6pVvhOSiIcyUClR7/q2OAsRiovw4vAkX+zJbw3ShAeeqezq50RIIcIURq7Oa20rW2n2q+fyXBNcU9lrw==" crossorigin="anonymous" referrerpolicy="no-referrer"></script> <script src="./custom.js"></script> </body> </html>

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Exotel 2023 Year In Review