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itemprop="position" content="3" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span itemprop="name">Negotiation Skills Course</span><meta itemprop="position" content="4" /></li></ol></div></div><main id="primary"><div class="course-details"> <courses-data-source set-var="courses" course-type-id="[43]" course-types='{"data":[]}' api="api" on-loaded="$root.initializeCarousel();$root.showPrices();"></courses-data-source><article id="post-1945" class="post-1945 programmes type-programmes status-publish has-post-thumbnail hentry skills-category-programmes-interpersonal-skills-open-courses"><div class="open-course-header-top"><div class="page__inner"><h1> Negotiation Skills Course</h1><div class="custom-intro"><p>During our negotiation skills training course, we’ll highlight the skills and qualities you already use, introduce some new ones and hone them all for more effective use.</p></div></div></div><div class="open-course-header-bottom"><div class="page__inner"><div class="open-course-header-bottom__row"><div class="open-course-header-bottom__col-a"><div class="open-course-header-bottom__price" style="display:none;"><div ng-if="courses.length" class="ng-scope"> <strong class="ng-binding">£{{courses[0].Price}}</strong><span>+VAT</span></div></div><ul class="open-course-header-bottom__accreditations"><li> <a href="https://directory.cpdstandards.com/providers/impact-factory/" target="_blank"> <noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cpd-logo-2024.png" alt="CPD Provider" width="190" height="59" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20190%2059%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cpd-logo-2024.png" alt="CPD Provider" width="190" height="59" /> </a></li></ul></div><div class="open-course-header-bottom__col-b"><ul class="open-course-header-bottom__features"><li class="tooltip" title="This Negotiation Skills course is limited to eight delegates ensuring personal attention to everyone on the course">Maximum 8 Delegates</li><li class="tooltip" title="Top quality trainers - Fully accredited courses - Small groups - Two trainers in every group - Total focus on you">Two Trainers per Course</li><li class="tooltip" title="If you attend this Negotiation Skills course and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course. T&C's apply.">Money Back Guarantee</li></ul></div><div class="open-course-header-bottom__col-c"><div class="open-course-header-bottom__testimonial"><div class="open-course-header-bottom__stars"><ul><li><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></li></ul><p><a href="#tab3">Read more reviews</a></p></div><figure><blockquote> The tailored approach is very clever and maximises learning for every delegate. It is also a lot of fun. I feel more confident in negotiations and am using the skills I learned.</blockquote><figcaption> <strong>Simon McLean</strong> Senior Services Project Manager - University of London</figcaption></figure></div></div></div></div></div><div class="course-details-header"><div class="page__inner"><div class="course-details-header__feature"><div class="course-details-header__col"><div class="course-details-header__video"> <a class="course-details-header__video-link popup-youtube" href="https://www.youtube.com/watch?v=UDo52lihUbU""><div class="course-details-header__img"> <img width="720" height="405" src="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-course-negotiating-training-720x405.jpg" class="attachment-main-feature size-main-feature" alt="Negotiation Skills Course - Negotiating Training" decoding="async" fetchpriority="high" srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-course-negotiating-training-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-course-negotiating-training-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-course-negotiating-training-853x480.jpg 853w" sizes="(max-width: 720px) 100vw, 720px" /></div> </a></div><div class="course-details-header__option hide-sm"><h2> Get it Tomorrow!</h2><p> This Negotiation Skills Course is also available as a 2 hour, one-to-one remote session. Choose your time. Have a briefing call from your trainer and off you go.</p><div class="btn btn--orange-solid"> <a href="/one-to-one-skills-training/"> <span>Find Out More</span> </a></div></div></div><div class="course-details-header__col"><div class="course-details-header__intro"><h2> This course helps you with</h2><ul><li><p>Preparing for Negotiations</p></li><li><p><a href="/resources/building-business-relationships/">Building Relationships</a></p></li><li><p>Working From Their Point of View</p></li><li><p>Understanding The Rules</p></li><li><p>Eliciting Information</p></li><li><p>Holding Your Ground</p></li><li><p>Maintaining Flexibility</p></li><li><p>Closing The Deal</p></li><li><p>Playing the Game</p></li><li><p>Increasing Confidence</p></li></ul><div class="course-details-header__buttons"><div class="btn btn--green-solid btn--large" ng-if="courses.length"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course today</span></a></div></div></div><div class="course-details-header__contact"><div class="course-details-header__contact-header"><div><h2> Talk To Us About This Course</h2><dl><dt>Call us</dt><dd><a href="tel:+44(0)2072261877">+44 (0)20 7226 1877</a></dd></dl></div><div class="course-details-header__contact-img"> <noscript><img width="65" height="64" src="https://www.impactfactory.com/wp-content/uploads/2023/12/cpd-accredited-course.png" class="attachment-full size-full" alt="Accredited CPD Course" decoding="async" /></noscript><img width="65" height="64" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2065%2064%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/12/cpd-accredited-course.png" class="lazyload attachment-full size-full" alt="Accredited CPD Course" decoding="async" /></div></div> If you have any questions about this CPD Accredited Course, you can talk with one of our lead trainers, who will be happy to discuss what training will offer you the most benefit.</div></div></div><div class="course-details-header__extras"><ul><li><div class="btn btn--blue-solid"> <a href="/programmes/interpersonal-skills-training/in-house-solutions/negotiation-skills-training/"><span>See In-house Solutions</span></a></div></li></ul><ul><li><div id="feefologohere" data-product-sku="NGSK1"></div></li><li><div class="btn btn--orange"> <a href="/impact-factory-open-course-guide/"><span><i class="fa-solid fa-file-pdf"></i> Open Course Brochure</span></a></div></li></ul></div></div></div><div id="bookCourse" class="course-details-booking"><div class="page__inner"><div class="course-details-booking__row"><div class="course-details-booking__col-a"><div class="course-details-booking__header"><div class="course-details-booking__title"><h2 ng-if="courses.length">Book this <span> Negotiation Skills Course </span></h2><h2 ng-if="!courses.length"><strong>This course is only available as one-to-one skills training.</strong></h2><p ng-if="!courses.length">Please contact us to discuss further options.</p></div></div><div class="course-details-booking__carousel owl-carousel" ng-if="courses.length"> <course-booking-panel ng-repeat="course in courses track by $index" course="course" course-type-info="api.courseTypeInfo" ></course-booking-panel></div><div class="course-details-booking__more-places"><p ng-if="courses.length">If you want to book 4 or more people on to a single course, please contact us:</p><ul><li> <span>Call</span> <a href="tel:+44(0)2072261877">+44(0)20 7226 1877</a></li><li> <span>Email</span> <a href="mailto:enquiries@impactfactory.com">enquiries@impactfactory.com</a></li></ul></div></div><div class="course-details-booking__col-b"><div class="course-details-booking__location"><h2 class="hide-sm">Location</h2> <address class="hide-sm"> London Training Rooms, <br />Suite 121 <br />Business Design Centre, <br />52 Upper Street, <br />London, N1 0QH </address><p><a href="/about-impact-factory/find-impact-factory/">How to find us</a></p></div><div class="course-details-booking__time" ng-if="courses.length"><h2>Running time</h2><p>{{courses[0].StartTime | formatTime}} - {{courses[0].EndTime | formatTime}}</p></div><div class="course-details-booking__format hide-sm" ng-if="courses.length"><h2>Format</h2><p ng-if="courses[0].AttendanceType == 0">This course is available in Face-to-Face, Hybrid and Remote formats unless otherwise stated.</p><p ng-if="courses[0].AttendanceType == 1">This course is available in Hybrid format only.</p><p ng-if="courses[0].AttendanceType == 2">This course is available in Face-to-Face format only.</p></div></div></div></div></div><div class="course-details-content"><div class="page__inner"><div class="tabs "><ul id="tabs-nav"><li><a href="#tab1">Course overview</a></li><li><a href="#tab4">Course content</a></li><li><a href="#tab2">Our course team</a></li><li><a href="#tab3">Reviews</a></li></ul><div id="tabs-content"><div id="tab1" class="tab-content"><div class="wp-block-content wp-block-content--active"><div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"><div class="large-text">Negotiate like a pro and reach a favourable deal!</div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><p>We all have to negotiate. Some we will win, some we will lose. The principles are the same though.</p><p>It can be hard, such as negotiating a new piece of work, or soft such as deciding who’s going to do what in your team. Standing alone in a formal negotiation is a very different process to team leaders defining responsibility. Lots of people struggle with the negotiating process.</p><p>Whatever the job and whatever types of negotiations you encounter, having impeccable negotiation skills <em>will make a difference.</em> That’s how effective negotiators secure a win-win outcome.</p><p>During our results-oriented negotiation skills course, we’ll highlight the negotiating skills and qualities you already use, introduce some new negotiation strategies and hone them all for more effective use. We’ll help you to become successful negotiators.</p><p><a href="/resources/the-game-of-negotiation/">Negotiation is a game</a>, but if you learn to play it well your chances of winning will improve remarkably.</p><p>Our experienced trainers and negotiation experts are here to help you with practical skills for your personal development and success in business.</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><figure class="wp-block-image size-course-content"><noscript><img decoding="async" src="https://impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-162-500x333.jpg" alt="Negotiation Skills Training Course | Communication And Negotiation Skills Training Course | Best Negotiation Skills Training Course | Advanced Negotiation Skills Training Course" class="wp-image-2599"/></noscript><img decoding="async" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-2_MJP-162-500x333.jpg" alt="Negotiation Skills Training Course | Communication And Negotiation Skills Training Course | Best Negotiation Skills Training Course | Advanced Negotiation Skills Training Course" class="lazyload wp-image-2599"/></figure></div></div><div class="teaser teaser--16179"><div class="teaser__inner"><div class="teaser__img teaser__img--center teaser__img--"> <noscript><img decoding="async" width="640" height="295" src="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-768x354.jpg" class="attachment-medium_large size-medium_large wp-post-image" alt="Negotiation Skills Training - Tailored and In-House" srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-768x354.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-300x138.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-1024x472.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-1200x553.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-806x371.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-400x184.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house.jpg 1520w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img decoding="async" width="640" height="295" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20295%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-768x354.jpg" class="lazyload attachment-medium_large size-medium_large wp-post-image" alt="Negotiation Skills Training - Tailored and In-House" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-768x354.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-300x138.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-1024x472.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-1200x553.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-806x371.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-400x184.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house.jpg 1520w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="teaser__content teaser__content--center"><p>If you are looking for a In-House Negotiation Skills Training for a group or teams, please see our</p><div class="teaser__action"><div class="btn btn--orange-solid"> <a href="/programmes/interpersonal-skills-training/in-house-solutions/negotiation-skills-training/" target="_self">Tailored Negotiation Skills Training Page</a></div></div></div></div></div><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"> <a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"> <a href="https://www.impactfactory.com/wp-content/uploads/2022/05/Negotiation-Skills-Sample-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div><hr class="wp-block-separator has-css-opacity"/><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading">Course Benefits</h2><p>This Negotiation Skills Course is limited to 8 delegates ensuring personal attention to everyone on the course.<br></p><p>2 quality trainers per group means a total focus on you.</p><div class="course-delegates-small hide-sm"><div class="course-delegates-small__row"><div class="course-delegates-small__trainers"> <strong>2</strong> <span>Trainers</span></div><div class="course-delegates-small__per">per</div><div class="course-delegates-small__delegates"> <strong>8</strong> <span>Delegates</span></div></div></div></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><figure class="wp-block-image size-course-content"><noscript><img decoding="async" src="https://impactfactory.com/wp-content/uploads/2022/05/business-conversation-2021-09-24-02-39-50-utc-500x333.jpg" alt="Interpersonal Skills Course in Action" class="wp-image-1466"/></noscript><img decoding="async" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://impactfactory.com/wp-content/uploads/2022/05/business-conversation-2021-09-24-02-39-50-utc-500x333.jpg" alt="Interpersonal Skills Course in Action" class="lazyload wp-image-1466"/></figure></div></div><hr class="wp-block-separator has-css-opacity"/><h2 class="wp-block-heading has-text-align-left">Negotiation Skills Course</h2><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading" id="h-day-one">DAY ONE:</h2><h3 class="wp-block-heading" id="h-negotiate-like-a-pro-and-boost-your-confidence">Negotiate like a pro and boost your confidence</h3><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><ul class="wp-block-list"><li>The Basics of Negotiation</li><li>A practical toolkit for preparing negotiations</li><li>Scale of Investment</li><li>Tools for Successful Negotiation</li><li>‘Seeing’ Their World</li><li>What’s In It for Them?</li></ul></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><ul class="wp-block-list"><li>Understanding the Rules of Successful Negotiating</li><li>Negotiation Roles</li><li>Types of Questions</li><li>Buying Signals</li><li><a href="/resources/the-game-of-negotiation/">The Negotiation Game</a></li><li>Closing the Deal</li></ul></div></div></div></div><hr class="wp-block-separator has-alpha-channel-opacity"/><h2 class="wp-block-heading" id="h-podcast">PODCAST</h2><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><p>Listen to Impact Factory Director <strong><a href="/team/jo-ellen-grzyb/">Jo Ellen Grzyb</a></strong> and Senior Training Consultants<strong> <a href="/team/caitlin-shannon/">Caitlin Shannon</a></strong> and Simon Westwood talking about <strong>Negotiation</strong></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <iframe loading="lazy" title="Embed Player" src="https://play.libsyn.com/embed/episode/id/4438496/height/128/theme/modern/size/standard/thumbnail/yes/custom-color/043454/time-start/00:00:00/playlist-height/200/direction/backward/download/yes/font-color/FFFFFF" height="128" width="100%" scrolling="no" allowfullscreen="" webkitallowfullscreen="true" mozallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" style="border: none;"></iframe></div></div><hr class="wp-block-separator has-alpha-channel-opacity"/><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"> <a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"> <a href="https://www.impactfactory.com/wp-content/uploads/2022/05/Negotiation-Skills-Sample-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div></div></div><p></p></div></div><div id="tab4" class="tab-content"><div class="course-details-course-content course-details-course-content--0 course-details-course-content--active"><div class="course-details-course-content__item"><h2>Negotiating</h2><p>Behaviours, patterns and expectations</p><p><span style="font-weight: 400;">Defining the skill of negotiation</span></p></div><div class="course-details-course-content__item"><h2>Preparation</h2><p><span style="font-weight: 400;">Preparing for different negotiations and <a href="/resources/negotiating-have-easier-negotiations/">different phases of negotiations</a></span></p><p>Looking at the <a href="/programmes/leadership-skills-training/open-courses/power-of-purpose-course/">purpose</a></p><p><span style="font-weight: 400;">Desired outcomes and acceptable agreements for both sides</span></p><p>Differences between an interest and a position</p></div><div class="course-details-course-content__item"><h2>Scale of Investment</h2><p>Simple vs. complex</p><p>Investment in time, energy, preparation, tactics, emotion, creativity</p></div><div class="course-details-course-content__item"><h2> Steps to Effective Negotiation</h2><p>What steps are needed to get the best outcomes?</p><p><span style="font-weight: 400;">Practising a wide range of easy-to-remember tools</span></p></div><div class="course-details-course-content__item"><h2>Their World</h2><p><span style="font-weight: 400;">Understanding the other side’s point of view and different styles of negotiation</span></p><p><span style="font-weight: 400;">Cross-cultural negotiations</span></p><p><span style="font-weight: 400;">Develop a greater understanding of people</span></p></div><div class="course-details-course-content__item"><h2>What's In It for Them</h2><p><span style="font-weight: 400;">Understanding what a successful negotiation for someone else looks like</span></p><p>Knowing their <a href="https://www.unh.edu/health/sites/default/files/media/2021-01/handout-conflict-confidence-fall-2020.pdf" target="_blank" rel="noopener">hot buttons</a></p></div><div class="course-details-course-content__item"><h2>Understanding the Rules</h2><p><span style="font-weight: 400;">Explore rules and beliefs about the process from negotiation experts</span></p><p>Which rules help, which rules hinder</p><p><span style="font-weight: 400;">Formal negotiation vs informal negotiation</span></p><p><span style="font-weight: 400;">Individual negotiation vs collaborative negotiation</span></p></div><div class="course-details-course-content__item"><h2>Negotiation Roles</h2><p><span style="font-weight: 400;">Conscious and Unconscious roles in the negotiation experience</span></p><p><span style="font-weight: 400;">The different phases of negotiations</span></p></div><div class="course-details-course-content__item"><h2>Types of Questions</h2><p>Different questions to ask in a negotiation</p><p><span style="font-weight: 400;">Understanding the effect <a href="/resources/communication-skills-questions-questions-questions/">questions</a> can have in the negotiation process</span></p></div><div class="course-details-course-content__item"><h2>Buying Signals</h2><p>Recognise indicators that someone may be ready to close a deal</p></div><div class="course-details-course-content__item"><h2>The Negotiation Game</h2><p>Our very own Negotiation Game!</p><p> </p></div><div class="course-details-course-content__item"><h2>Negotiation Strengths</h2><p><a href="/resources/negotiation-does-compromise-get-to-win-win/">What makes you an ace Negotiator?</a></p></div></div></div></div><div id="tab2" class="tab-content"><div class="people-list__row"><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/caitlin-shannon/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Caitlin Shannon - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-472x592.jpg 472w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Caitlin Shannon - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-472x592.jpg 472w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_127-1-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Caitlin Shannon</h3><p>Caitlin wrote and directed the award-winning Amazon web series “Wimpole Street”.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/tom-bodell/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Tom Bodell - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Tom Bodell - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP4-309-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Tom Bodell</h3><p>Tom has a fascination with aliens and unidentified flying objects.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/sarah-dawrant/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Sarah-2024-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Sarah Dawrant - Impact Factory Senior Training Consultant" decoding="async" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Sarah-2024-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Sarah Dawrant - Impact Factory Senior Training Consultant" decoding="async" /></div><div class="people-list__content"><h3>Sarah Dawrant</h3><p>Sarah loves cycling, singing (terribly) and visiting the beautiful North of England.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/bill-sheehan/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Bill Sheehan - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-600x752.jpg 600w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Bill Sheehan - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-600x752.jpg 600w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Bill Sheehan</h3><p>For a couple of years, Bill was the official English voice of Hong Kong star Jackie Chan! </p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/tina-lamb/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/06/Tina-Lamb-308x386.webp" class="attachment-people size-people wp-post-image" alt="Tina Lamb - Impact Factory Training Consultant" decoding="async" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/06/Tina-Lamb-308x386.webp" class="lazyload attachment-people size-people wp-post-image" alt="Tina Lamb - Impact Factory Training Consultant" decoding="async" /></div><div class="people-list__content"><h3>Tina Lamb</h3><p>Tina often gallivants around the world to see endangered animals while we are still lucky enough to have them.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/katy-miller/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png" class="attachment-people size-people wp-post-image" alt="Katy Miller - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-472x592.png 472w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png" class="lazyload attachment-people size-people wp-post-image" alt="Katy Miller - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-472x592.png 472w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Katy Miller</h3><p>From time to time, Katy does voiceover and acting work for small-scale theatre companies and independent film makers.</p></div> </a></div></div></div><div id="tab3" class="tab-content"><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p><span data-contrast="none">Impact Factory offered a good training and were flexible in terms of scheduling. I’d use them again in the future if they offered a relevant training and have recommended them internally. Course provided a lot of useful tools and tips for negotiation and <a href="/programmes/communication-skills-training/in-house-solutions/business-relationship-management-training/">relationship management</a>. </span></p></blockquote><figcaption> <strong>Jeffrey</strong> Linedata </figcaption></figure></div><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p><em>I have been able to practise many of the things we learnt on the day. Understanding the different approaches people tend to take has allowed us to move some conversations forward.</em></p></blockquote><figcaption> <strong>Isabel Llewellyn</strong> Head of Partnerships - Hostelling International</figcaption></figure></div><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p><em><a href="/what-we-offer/tailored-in-house-solutions/">The tailored approach is very clever</a> and maximises learning for every delegate. It is also a lot of fun. I feel more confident in negotiations and am using the skills I learned.</em></p></blockquote><figcaption> <strong>Simon McLean</strong> Senior Services Project Manager - University of London</figcaption></figure></div></div></div></div></div></div><div class="page__inner hide-sm"><div class="hybrid-feature"><div class="hybrid-feature__row"><div class="hybrid-feature__col"><h2>This is a Hybrid Course</h2><p>All of our <a href="https://impactfactory.com/methods-of-delivery/">Hybrid courses</a> can be attended either <strong>in-person</strong> <em>or</em> <strong>remotely</strong>. Your choice!</p><p><b>This stunning new ‘Hybrid’ technology makes Remote Learning feel like being there with everyone else in a supportive community!</b></p><h3>Ideal for International Customers</h3><p>Our Hybrid courses are the ideal choice for international customers who would like the quality of an intimate meeting and the convenience of remote learning.</p><div class="hybrid-feature__actions"><div class="btn btn--orange-solid"> <a href="/methods-of-delivery/hybrid/">Find out more</a></div><ul><li><noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/zoom-icon.svg" alt="Zoom" width="50" height="50" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2050%2050%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/zoom-icon.svg" alt="Zoom" width="50" height="50" /></li><li><noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/teams-small.png" alt="Microsoft Teams" width="54" height="50" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2054%2050%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/teams-small.png" alt="Microsoft Teams" width="54" height="50" /></li></ul></div></div><div class="hybrid-feature__col"><div class="hybrid-feature__video-with-lightbox"> <a class="open-popup-link" href="#videoWithLightboxHybrid"><div class="hybrid-feature__video-with-lightbox__img"> <noscript><img src="https://www.impactfactory.com/wp-content/uploads/2023/10/hybrid.webp" alt="Hybrid Training" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/10/hybrid.webp" alt="Hybrid Training" /></div> </a></div><div id="videoWithLightboxHybrid" class="white-popup mfp-hide"><video controls="true"> <source src="https://www.impactfactory.com/wp-content/uploads/2023/03/Hybrid-Promo.mp4" type="video/mp4"></video></div></div></div></div></div><div class="course-details-additional"><div class="page__inner"><div class="course-details-additional__row"><div class="course-details-additional__col"><ul class="course-details-additional__img hide-sm"><li> <a href="https://directory.cpdstandards.com/providers/impact-factory/" target="_blank"> <noscript><img src="https://www.impactfactory.com/wp-content/uploads/2024/03/cpd-2024-1.webp" alt="" style="height: 114px; width: auto" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/03/cpd-2024-1.webp" alt="" style="height: 114px; width: auto" /> </a></li></ul><div class="course-details-additional__content"><h2>CPD Accredited Course</h2><p class="hide-sm">All our Negotiation Skills Courses are evaluated and accredited to ensure they are the highest quality, offering the best professional tuition possible.</p><p class="hide-sm">This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.</p><p class="hide-sm">You will receive a Certificate of Completion at the end of the programme.</p><h3 class="hide-sm">A total of 6 (SIX) hours CPD study will be completed for this course.</h3></div></div><div class="course-details-additional__col"><ul class="course-details-additional__img hide-sm"><li> <a href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=ALL&withMedia=false" target="_blank"> <noscript><img src="https://www.impactfactory.com/wp-content/uploads/2024/03/feefo-2024-1.webp" alt="" style="height: 114px; width: auto" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/03/feefo-2024-1.webp" alt="" style="height: 114px; width: auto" /> </a></li></ul><div class="course-details-additional__content"><h2>Ongoing Support Service</h2><ul><li>Email and telephone access to both of your trainers.</li><li>You will also have access to the Negotiation Skills post-course web page, giving access to the extensive material and imagery including:<ul class="hide-sm"><li>Handouts used during the course</li><li>New supportive material</li><li>Impact Factory PDF documents</li><li>Recommended reading and links to our favourite videos</li></ul></li></ul></div></div><div class="course-details-additional__col"><div class="course-details-additional__content"><h2><b>Why Choose Impact Factory?</b></h2><p>We provide a learning platform that is tailored to your professional growth, no matter your level of experience. Your training course will cover the topics in a fun and engaging way, delivering high-level concepts in a fresh, engaging way that is accessible to everyone.</p><p>Some of the reasons we believe in our ability to deliver you success:</p><ul><li aria-level="1">5 Star rating on Google, from professionals just like you.</li><li aria-level="1">4.8/5 For Customer Experience and 4.9/5 For Our Product On <a href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=YEAR">Feefo</a>, from verified individuals.</li><li aria-level="1">A diverse delivery team, each bringing a unique delivery method.</li><li aria-level="1">Frequently sold-out workshop sessions.</li><li aria-level="1">A wealth of <a href="/our-clients/">case studies</a>.</li><li aria-level="1"><a href="https://cpduk.co.uk/">CPD</a> Accredited Course</li><li aria-level="1">A track record of delivering value for organisations through the empowerment of their people.</li></ul></div></div></div></div></div><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"><a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"><a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"><a href="https://www.impactfactory.com/wp-content/uploads/2022/05/Negotiation-Skills-Sample-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div><div class="course-details-related hide-sm"><div class="page__inner"><h2>You may also be interested in…</h2><div class="course-details-related__list owl-carousel"><div class="course-details-related__item"> <a href="https://www.impactfactory.com/programmes/interpersonal-skills-training/in-house-solutions/negotiation-skills-training/"><div class="course-details-related__img"> <noscript><img width="447" height="211" src="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-447x211.jpg" class="attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Negotiation Skills Training - Tailored and In-House" decoding="async" /></noscript><img width="447" height="211" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20447%20211%22%3E%3C/svg%3E' 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srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/great-results-young-man-is-showing-something-on-d-2022-02-15-18-29-59-utc-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2022/05/great-results-young-man-is-showing-something-on-d-2022-02-15-18-29-59-utc-1520x718.jpg 1520w" sizes="(max-width: 447px) 100vw, 447px" /></noscript><img width="447" height="211" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20447%20211%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/05/great-results-young-man-is-showing-something-on-d-2022-02-15-18-29-59-utc-447x211.jpg" class="lazyload attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Leadership Skills - Leadership Training" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/great-results-young-man-is-showing-something-on-d-2022-02-15-18-29-59-utc-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2022/05/great-results-young-man-is-showing-something-on-d-2022-02-15-18-29-59-utc-1520x718.jpg 1520w" data-sizes="(max-width: 447px) 100vw, 447px" /><div class="course-details-related__post-type"> Programmes</div></div><h3>Leadership Skills In-House Solutions</h3> </a></div><div class="course-details-related__item"> <a href="https://www.impactfactory.com/resources/tough-negotiations-mind-over-matter/"><div class="course-details-related__img"> <noscript><img width="447" height="211" src="https://www.impactfactory.com/wp-content/uploads/2022/11/negotiations-between-country-representatives-2021-09-24-03-50-25-utc-447x211.jpg" class="attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="tough negotiation" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/11/negotiations-between-country-representatives-2021-09-24-03-50-25-utc-447x211.jpg 447w, 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These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hstc</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_fbp</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga_*</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store and count page views.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gat_gtag_UA_*</td><td class="cookielawinfo-column-3">1 minute</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store a unique user ID.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gcl_au</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gid</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjFirstSeen</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingEnabled</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a Recording starts and is read when the recording module is initialized, to see if the user is already in a recording in a particular session.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingLastActivity</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a user recording starts and when data is sent through the WebSocket.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_*</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_*</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjTLDTest</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">CONSENT</td><td class="cookielawinfo-column-3">2 years</td><td class="cookielawinfo-column-4">YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">hubspotutk</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">UID</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Scorecard Research sets this cookie for browser behaviour research.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="advertisement" data-toggle="cli-toggle-tab"> Advertisement </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-advertisement" class="cli-user-preference-checkbox" data-id="checkbox-advertisement" /> <label for="wt-cli-checkbox-advertisement" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Advertisement</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="advertisement"><div class="wt-cli-cookie-description"> Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cto_bundle</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Criterio sets this cookie to provide functions across pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">fr</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to show relevant advertisements by tracking user behaviour across the web, on sites with Facebook pixel or Facebook social plugin.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">This cookie is set by OpenX to record anonymized user data, such as IP address, geographical location, websites visited, ads clicked by the user etc., for relevant advertising.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">IDE</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">test_cookie</td><td class="cookielawinfo-column-3">15 minutes</td><td class="cookielawinfo-column-4">doubleclick.net sets this cookie to determine if the user's browser supports cookies.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_INFO1_LIVE</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">YSC</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">Youtube sets this cookie to track the views of embedded videos on Youtube pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-connected-devices</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-device-id</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::nextId</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::requests</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="others" data-toggle="cli-toggle-tab"> Others </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-others" class="cli-user-preference-checkbox" data-id="checkbox-others" /> <label for="wt-cli-checkbox-others" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Others</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="others"><div class="wt-cli-cookie-description"> Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjIncludedInSessionSample_3525404</td><td class="cookielawinfo-column-3">2 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_3525404</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_3525404</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_id</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">countryId</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i18n_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">libsyn-paywall-s</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">location</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">loglevel</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">m</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">optout</td><td class="cookielawinfo-column-3">past</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_PRIVACY_METADATA</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">visitor-id</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">No description available.</td></tr></tbody></table></div></div></div></div></div></div></div></div><div class="cli-modal-footer"><div class="wt-cli-element cli-container-fluid cli-tab-container"><div class="cli-row"><div class="cli-col-12 cli-align-items-stretch cli-px-0"><div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" 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