Pernyataan Privasi Pelanggan

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<a href="/id/konsumen/lokasi-penjualan-kami" rel="nofollow"><span>Lokasi Penjualan Kami</span></a> </div> </div> </div> <div class="language-switcher-language-url block block-language block-language-blocklanguage-interface" id="block-onduline-theme-languages" role="navigation"> </div> </div> </div> </header> <main class="page__main" role="main" id="main-content"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-onduline-theme-contenudelapageprincipale" class="block block-system block-system-main-block"> <div data-history-node-id="4128" class="node node--type-media-document node--view-mode-full"> <div class="node__content"> <div class="page-header bg-primary"> <div class="container text-white font-size-lg py-6 py-md-7 py-lg-8"> <div class="col-md-6"> <h1> <span class="field field--name-title field--type-string field--label-hidden">Pernyataan Privasi Pelanggan</span> </h1> </div> </div> </div> <div class="container pt-2 mb-2"> <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb"> <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> <ol> <li> <a href="/id">Beranda</a> </li> <li> <a href="/id/konsumen/media-center/media-center">Media center</a> </li> <li> <a href="/id/konsumen/brosur">BROSUR</a> </li> <li> Pernyataan Privasi Pelanggan </li> </ol> </nav> </div> <div class="container mt-4"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>Pernyataan Privasi Pelanggan</strong><br>Harap baca pemberitahuan privasi ini dengan seksama karena pemberitahuan ini menjelaskan bagaimana Onduline dan afiliasinya menggunakan informasi pribadi Anda.</p><p>Di Onduline, kami berkomitmen untuk memproses informasi pribadi tentang pelanggan kami dengan cara yang sesuai dengan kewajiban hukum kami serta menjelaskan kepada pelanggan kami tentang apa yang kami lakukan dengan informasi pribadi mereka. Kami berbagi keprihatinan Anda tentang perlindungan informasi pribadi Anda dan berkomitmen untuk menjaga privasi Anda.</p><p>Mengingat sifat internasional perusahaan kami, mungkin terdapat keadaan di mana Peraturan Perlindungan Data Umum akan berlaku. Jika hal tersebut berlaku pada informasi Anda, kami akan menjadi "pengendali" informasi pribadi yang Anda berikan kepada kami atau yang kami kumpulkan dari Anda.</p><p>Apa yang dimaksud dengan informasi pribadi?<br>Informasi pribadi adalah informasi yang berkaitan dengan individu yang teridentifikasi atau dapat diidentifikasi. Dokumen ini mencakup informasi yang kami kumpulkan tentang Anda.</p><p><strong>Beberapa poin penting dari pernyataan privasi Onduline adalah:</strong><br>Kami tidak akan pernah menjual data Anda kepada pihak ketiga tanpa persetujuan Anda sebelumnya.<br>Kami akan memudahkan Anda untuk mengelola informasi Anda, dan Anda dapat mengubah preferensi komunikasi Anda kapan saja.<br>Kami menggunakan data untuk membantu kami memberikan layanan pelanggan yang baik, termasuk menyesuaikan informasi yang kami bagikan kepada Anda untuk membantu memastikan informasi tersebut relevan, berguna, dan tepat waktu.<br><br><strong>Informasi pribadi yang kami kumpulkan</strong><br>Dalam proses transaksi dan interaksi Anda dengan Onduline, kami memproses informasi pribadi untuk memungkinkan kami menyelesaikan layanan dan komitmen kami kepada Anda sebagai pelanggan.</p><p><br>Jenis informasi pribadi yang dapat kami proses termasuk, namun tidak terbatas pada:</p><p><strong>Data identifikasi, misalnya nama.</strong><br>Rincian kontak, misalnya alamat pos, telepon/email, jabatan, nama perusahaan, jenis perusahaan, peran Anda.<br>Rincian proyek, misalnya nama proyek, alamat proyek, jenis proyek, ukuran peluang.<br>Data penggunaan situs web termasuk kunjungan web dan alamat IP Anda<br>Survei yang telah Anda selesaikan.<br>Informasi pribadi lainnya yang Anda pilih untuk diberikan kepada kami ketika Anda mengisi formulir kontak online kami atau melakukan kontak dengan kami.<br><br><strong>Sumber informasi pribadi</strong><br>Biasanya Anda akan memberikan informasi yang kami miliki tentang Anda, tetapi mungkin ada situasi di mana kami mengumpulkan informasi pribadi dari sumber lain. Berikut ini adalah jenis informasi yang dapat kami kumpulkan tentang Anda dan sumber informasi tersebut:</p><p>Informasi proyek yang diberikan oleh pihak ketiga yang terlibat dalam proyek-proyek yang kami kerjakan.<br>Data ini mencakup rincian proyek utama dan rincian kontak orang yang bertanggung jawab atas proyek-proyek tersebut.</p><p>Alamat pengiriman dan detail kontak Anda diberikan oleh basis pelanggan langsung kami yang kami kirimkan atas nama mereka.<br>Grup perusahaan lain dapat memberikan informasi Anda kepada kami jika Anda tidak sengaja menghubungi mereka untuk produk yang kami produksi.<br><br>Bagaimana kami menggunakan informasi pribadi Anda<br>Kami menggunakan informasi pribadi Anda sebagai berikut:</p><p>Untuk mematuhi kewajiban hukum kita;<br>Untuk menyelidiki dan menanggapi potensi pelanggaran hukum atau kebijakan situs web kami serta potensi pelanggaran sistem dan jaringan kami atau pihak ketiga yang relevan;<br>Untuk mengidentifikasi Anda dan berkomunikasi dengan Anda;<br>Untuk menyimpan catatan internal;<br>Untuk mengembangkan produk dan layanan; sesekali kami dapat menghubungi Anda untuk melakukan survei layanan dan produk. Kami dapat menghubungi perusahaan Anda dan individu di dalam perusahaan Anda untuk menyelesaikan survei;<br>Untuk memenuhi permintaan Anda dan menjawab pertanyaan atau keluhan Anda;<br>Untuk riset pasar dan untuk menilai strategi dan kampanye pemasaran;<br>Jika Anda sudah menjadi pelanggan atau kontak kami lainnya, untuk memperbarui informasi tentang kontak kami dengan Anda di sistem manajemen hubungan pelanggan kami;<br>Untuk memberikan produk dan layanan kami sendiri kepada Anda; dan<br>Untuk memasarkan produk dan layanan kami sendiri kepada Anda; melalui sarana seperti buletin dan undangan acara.<br> </p><p><strong>Pemasaran</strong><br>Kami ingin memberi Anda informasi tentang produk dan layanan Onduline, dan informasi lain dari Onduline, yang menurut kami mungkin menarik bagi Anda. Kami dapat mengirimkan informasi tersebut kepada Anda melalui pos, email, dan/atau telepon jika Anda setuju kami dapat melakukannya atau kecuali Anda meminta kami untuk tidak melakukannya (lihat di bawah).</p><p>Kami tidak memberikan informasi pribadi Anda kepada organisasi eksternal (yaitu kontraktor, pedagang, distributor dan pengecer, yang berada di luar Onduline) untuk pemasaran langsung mereka sendiri sehubungan dengan produk dan layanan Onduline tanpa persetujuan eksplisit dari Anda.</p><p>Jika suatu saat Anda tidak ingin informasi Anda digunakan untuk tujuan pemasaran langsung oleh perusahaan Onduline, silakan hubungi perusahaan Onduline yang relevan dari mana Anda telah menerima pemasaran sehingga mereka dapat berhenti berlangganan dari daftar pemasaran mereka. Jika Anda telah menerima pemasaran email dari perusahaan Onduline dan memutuskan bahwa Anda tidak lagi ingin menerima email pemasaran dari mereka, Anda akan dapat memilih untuk tidak menerima pemasaran email lebih lanjut dari mereka dengan mengikuti tautan berhenti berlangganan di email, atau dengan cara lain yang mungkin kami komunikasikan kepada Anda, termasuk namun tidak terbatas pada telepon dan pos.</p><p><strong>Cara kami membagikan informasi pribadi Anda</strong><br>Selain pembagian informasi yang disebutkan di atas pada bagian 4 (Pemasaran), kami dapat membagikan informasi pribadi Anda dengan pihak ketiga sebagai berikut:</p><p>agar kami dapat memproses pembayaran yang menjadi hak kami, dengan demikian kami memberikan detail kartu bank kepada penyedia tersebut;<br>untuk menerima layanan dari penyedia kami seperti penyedia layanan TI kami dan oleh karena itu dapat mengakses atau menerima data pribadi dalam rangka memberikan layanan kepada kami;<br>kepada agen referensi kredit berlisensi, agen penagihan utang, dan pengacara ketika kami melakukan pemeriksaan kredit, untuk melaporkan kinerja pembayaran Anda dan/atau atau berupaya memulihkan utang kepada kami;<br>kepada akuntan, auditor, pengacara, atau penasihat serupa ketika kami meminta mereka untuk memberikan nasihat profesional kepada kami;<br>kepada layanan darurat jika kami perlu melaporkan kecelakaan atau insiden atau meminta bantuan darurat atau kepada pihak ketiga lainnya jika diperlukan untuk melindungi kepentingan vital seseorang (misalnya mereka membutuhkan perhatian medis yang mendesak);<br>kepada Departemen Pemerintah, badan publik, atau pihak ketiga lainnya di mana kami percaya dengan itikad baik bahwa hukum mengharuskan hal ini; untuk kepentingan kesehatan dan keselamatan publik; atau untuk melindungi hak, properti, atau keselamatan Onduline, karyawannya, atau orang lain;<br>dengan pihak ketiga lainnya untuk mematuhi kewajiban hukum kami, termasuk jika diperlukan untuk mematuhi hukum, peraturan, atau kontrak, atau untuk menanggapi perintah pengadilan, proses administratif atau yudisial, atau untuk memenuhi permintaan keamanan nasional atau penegakan hukum, termasuk, namun tidak terbatas pada, panggilan pengadilan atau surat perintah penggeledahan;<br>yang diperlukan untuk menetapkan, melaksanakan, atau membela diri dari potensi, ancaman, atau litigasi aktual;<br>sehubungan dengan penjualan, pengalihan atau pengalihan lainnya atau seluruh atau sebagian dari bisnis kami; dan<br>untuk tujuan peluang bisnis bersama dengan orang lain.<br> </p><p><strong>Dasar hukum untuk memproses informasi pribadi</strong><br>Dasar hukum kami untuk mengumpulkan dan menggunakan informasi pribadi yang dijelaskan di atas akan bergantung pada informasi pribadi yang bersangkutan dan konteks spesifik tempat kami mengumpulkannya.</p><p>Namun demikian, kami biasanya akan mengumpulkan informasi pribadi dari Anda hanya jika kami memiliki persetujuan Anda untuk melakukannya, jika kami memerlukan informasi pribadi untuk melakukan kontrak dengan Anda, atau jika pemrosesan adalah untuk kepentingan sah kami dan tidak dikesampingkan oleh kepentingan perlindungan data atau hak dan kebebasan fundamental Anda.</p><p>Dalam beberapa kasus, kami mungkin juga memiliki kewajiban hukum untuk mengumpulkan informasi pribadi dari Anda atau mungkin membutuhkan informasi pribadi untuk melindungi kepentingan vital Anda atau orang lain.</p><p>Namun demikian, sebagian besar, kami memproses informasi kontak untuk kepentingan bisnis kami yang sah dalam konteks memberikan atau menerima layanan kepada pelanggan atau dari penyedia layanan kami atau dalam hal mitra, untuk tujuan kolaborasi atau kemitraan. Jika kami mengumpulkan dan menggunakan informasi pribadi Anda dengan mengandalkan apa pun selain kepentingan sah kami, kami akan menjelaskannya kepada Anda pada waktu yang relevan. Sebagai contoh, jika kami meminta Anda untuk memberikan informasi pribadi untuk mematuhi persyaratan hukum atau untuk melakukan kontrak dengan Anda, kami akan menjelaskan hal ini pada waktu yang relevan dan memberi tahu Anda apakah pemberian informasi pribadi Anda wajib atau tidak (serta konsekuensi yang mungkin terjadi jika Anda tidak memberikan informasi pribadi Anda).</p><p>Jika Anda memiliki pertanyaan atau memerlukan informasi lebih lanjut mengenai dasar hukum yang menjadi dasar kami mengumpulkan dan menggunakan informasi pribadi Anda, silakan hubungi kami menggunakan rincian kontak yang disediakan di bawah judul "Hubungi kami" di bawah ini.</p><p><strong>Berapa lama kami menyimpan informasi pribadi Anda</strong><br>Kami menyimpan informasi pribadi Anda tidak lebih lama dari yang diperlukan untuk tujuan pengumpulan informasi pribadi tersebut, dengan mempertimbangkan, namun tidak terbatas pada, kewajiban hukum dan persyaratan pajak dan akuntansi yang berlaku, kami harus menyimpan data untuk jangka waktu tertentu dan kewajiban kontrak seperti untuk memenuhi kewajiban garansi/jaminan produk.</p><p>Setelah itu, kami akan menghapus informasi Anda dengan aman setelah tidak lagi diperlukan kecuali jika penghapusan tidak memungkinkan (misalnya, karena informasi pribadi Anda telah disimpan dalam arsip cadangan), dan dalam hal ini kami akan menyimpan informasi pribadi Anda dengan aman dan mengisolasinya dari pemrosesan lebih lanjut hingga penghapusan dapat dilakukan.</p><p><br><strong>Transfer data internasional</strong><br>Onduline menyimpan dan berbagi data dengan afiliasi Onduline dan pihak ketiga yang relevan yang mematuhi kebijakan data kami.</p><p>Informasi pribadi Anda dapat ditransfer ke, dan diproses di, negara-negara selain negara tempat Anda tinggal. Negara-negara ini mungkin memiliki undang-undang perlindungan data yang berbeda dengan undang-undang di negara Anda.</p><p>Kami telah melakukan pengamanan yang sesuai untuk memastikan bahwa informasi pribadi Anda akan tetap terlindungi sesuai dengan Pernyataan Privasi ini.</p><p><br><strong>Peraturan Perlindungan Data Umum (GDPR)</strong><br>Onduline adalah bagian dari grup perusahaan di Uni Eropa. Sejauh Onduline diperlukan, Onduline akan mematuhi persyaratan di bawah GDPR sehubungan dengan informasi pribadi Anda.</p><p><br><strong>Keamanan</strong><br>Onduline berkomitmen untuk memastikan bahwa informasi pribadi Anda aman. Untuk mencegah akses atau pengungkapan yang tidak sah, kami telah menerapkan prosedur fisik, elektronik, dan manajerial yang sesuai jika diperlukan untuk menjaga dan mengamankan informasi yang kami kumpulkan.</p><p><strong>Hak-hak Anda</strong><br>Anda memiliki hak untuk diberitahu bahwa kami menyimpan data pribadi Anda, hak akses ke data yang kami simpan, hak untuk memperbaiki kesalahan apa pun dalam data tersebut, hak untuk menghapus, terkadang disebut sebagai hak untuk dilupakan, hak untuk membatasi cara kami memproses data Anda, hak atas portabilitas data, dan hak untuk mengajukan keberatan atas cara kami memproses data Anda. Anda juga memiliki hak untuk memilih untuk tidak menerima komunikasi pemasaran kapan saja.</p><p>Hak-hak ini dapat digunakan kapan saja. Hak-hak ini tidak mutlak dan tunduk pada pengecualian dan/atau kualifikasi tertentu.</p><p>Jika kami telah mengumpulkan dan memproses informasi pribadi Anda dengan persetujuan Anda, maka Anda dapat menarik persetujuan Anda kapan saja. Penarikan persetujuan Anda tidak akan memengaruhi keabsahan pemrosesan apa pun yang kami lakukan sebelum penarikan Anda, dan juga tidak akan memengaruhi pemrosesan informasi pribadi Anda yang dilakukan dengan mengandalkan dasar pemrosesan yang sah selain persetujuan.</p><p>Anda juga berhak mengajukan keluhan ke Kantor Komisioner Informasi di negara Anda.</p><p>Anda juga berhak mengajukan keluhan berdasarkan GDPR jika hal tersebut berkaitan dengan data yang tercakup dalam peraturan tersebut. Keluhan tersebut dapat ditujukan ke kantor Komisioner Informasi di negara Eropa yang relevan. Sebagai contoh, situs web untuk situs web Komisioner Informasi di Prancis adalah https://www.cnil.fr/</p><p>Jika Anda memiliki kekhawatiran tentang cara kami memproses data pribadi Anda, Anda juga dapat menghubungi kami menggunakan detail kontak di bagian akhir Pernyataan Privasi ini.</p><p> </p><p>Memperbarui pernyataan ini<br>Kami meninjau praktik privasi kami dari waktu ke waktu. Kami meminta Anda untuk menandai dan meninjau halaman ini secara berkala untuk mengetahui pembaruan Pernyataan Privasi kami.</p><p><strong>Hubungi kami</strong><br>Untuk informasi lebih lanjut mengenai hak-hak ini, tentang Pernyataan Privasi ini secara umum atau untuk mengajukan keluhan, silakan hubungi kami di <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="197d69765976777d6c7570777c377a7674">[email protected]</a></p><p>Sebelum menilai permintaan Anda, kami dapat meminta informasi tambahan untuk mengidentifikasi Anda. Jika Anda tidak memberikan informasi yang diminta dan, akibatnya, kami tidak dapat mengidentifikasi Anda, kami dapat menolak untuk menindaklanjuti permintaan Anda.</p></div> <div class="field field--name-field-paragraphs field--type-entity-reference-revisions field__item"> <div class="paragraph paragraph--type--text paragraph--view-mode--default"> <div class="mb-5 mb-md-6 mb-lg-7"> <div class="clearfix text-formatted field field--name-field-text field--type-text-long field--label-hidden field__item"><p><strong>Pemberitahuan Hukum dan Kebijakan Privasi</strong></p> </div> </div> </div> </div> <div> <div class="container-fluid py-5 py-lg-7"> <div class="row justify-content-center"> <div class="col col-auto"> <div class="field__item"> <a href="https://id.onduline.com/sites/onduline_id/files/2023-09/privacy-policy-id-v3-en-id-r-c_2023_1.pdf" target="_blank" class="file__preview p-2 p-md-3 mb-2"> <span> <span class="file__title">Legal Notice ID_2023</span> <span class="file__infos"> pdf - 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