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Service Level Agreement | Aiven
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[&>*]:pointer-events-none" aria-label="Aiven for Dragonfly" data-discover="true" href="/dragonfly"><img aria-hidden="true" loading="lazy" width="24px" height="24px" class="h-6 w-6 rounded-full object-cover" src="https://cdn.sanity.io/images/sczeoy4w/production/49b048e58588a4a7acbe41dcf92c84379800936f-56x56.svg?w=24&q=80&fit=max&auto=format&dpr=1.5" alt="" title=""/><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Aiven for Dragonfly</p></div></a></li></ul></div><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Serve</p><ul><li><a class="group flex flex-col gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Learn how to serve data" data-discover="true" href="/platform/serve"><div><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-navigation mr-4 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class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Aiven for OpenSearch®" data-discover="true" href="/opensearch"><img aria-hidden="true" loading="lazy" width="24px" height="24px" class="h-6 w-6 rounded-full object-cover" src="https://cdn.sanity.io/images/sczeoy4w/production/24f8bc050ae61d964c383f4509c62c6cb865d6ef-64x64.svg?w=24&q=80&fit=max&auto=format&dpr=1.5" alt="" title=""/><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Aiven for OpenSearch®</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Aiven for Metrics" data-discover="true" href="/metrics"><img aria-hidden="true" loading="lazy" width="24px" height="24px" class="h-6 w-6 rounded-full object-cover" src="https://cdn.sanity.io/images/sczeoy4w/production/85dd452da136a8d9c34d5d317508de811aa34662-48x48.svg?w=24&q=80&fit=max&auto=format&dpr=1.5" alt="" title=""/><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Aiven for Metrics</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Aiven for Grafana®" data-discover="true" href="/grafana"><img aria-hidden="true" loading="lazy" width="24px" height="24px" class="h-6 w-6 rounded-full object-cover" src="https://cdn.sanity.io/images/sczeoy4w/production/6ae9b34c7ca56664b6e217e40c0b3e6948de81d3-64x64.svg?w=24&q=80&fit=max&auto=format&dpr=1.5" alt="" title=""/><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Aiven for Grafana®</p></div></a></li></ul></div></div></div></div></div></div><div class="flex h-full items-center"><button id="1aa58a277828" aria-expanded="false" class="group relative flex items-center px-3 py-4 decoration-theme-primary underline-offset-8 hover:underline"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line">Solutions</span><i class="mb-2 ml-3 inline-block h-[7px] w-[7px] rotate-45 transform border-b-[1.5px] border-l-0 border-r-[1.5px] border-t-0 border-solid border-grey-40 group-hover:relative group-hover:top-2 group-hover:-rotate-[135deg] decoration-theme-primary underline-offset-8 hover:underline"></i></button><div role="region" aria-labelledby="1aa58a277828" class="absolute left-0 top-full z-50 filter-dropshadow hidden"><div class="border-stroke bg-primary mt-2 max-h-mega-nav overflow-y-auto rounded-lg border"><div class="flex"><div class="flex w-[400px] flex-col gap-6 p-6 bg-secondary"><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Use cases</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="AI" data-discover="true" href="/solutions/aiven-for-ai"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">AI</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="AI database optimization" data-discover="true" href="/solutions/aiven-ai-database-optimizer"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">AI database optimization</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Vector databases" data-discover="true" href="/solutions/aiven-for-vector-databases"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Vector databases</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Event streaming" data-discover="true" href="/solutions/aiven-for-streaming"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Event streaming</p></div></a></li><li><a class="group flex flex-col gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="View all solutions" data-discover="true" href="/solutions"><div><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-navigation mr-4 whitespace-pre-line">View all solutions<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="ml-2 inline-block text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></div></a></li></ul></div></div><div class="flex w-[400px] flex-col gap-6 p-6"><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Industries</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Retail" data-discover="true" href="/solutions/aiven-for-retail"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Retail</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Software" data-discover="true" href="/solutions/aiven-for-software"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Software</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Fintech" data-discover="true" href="/solutions/aiven-for-fintech"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Fintech</p></div></a></li><li><a class="group flex flex-col gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="View all case studies" data-discover="true" href="/case-studies"><div><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-navigation mr-4 whitespace-pre-line">View all case studies<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="ml-2 inline-block text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></div></a></li></ul></div></div><div class="flex w-[400px] flex-col gap-6 p-6"><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">For Enterprise</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Expert services" data-discover="true" href="/expert-services"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Expert services</p></div></a></li></ul></div><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">For Startup</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Cluster startup program" data-discover="true" href="/cluster"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Cluster startup program</p></div></a></li></ul></div><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">For Partners</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Partners" data-discover="true" href="/partners"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Partners</p></div></a></li></ul></div></div></div></div></div></div><div class="flex h-full items-center"><button id="86ef58c39bfe" aria-expanded="false" class="group relative flex items-center px-3 py-4 decoration-theme-primary underline-offset-8 hover:underline"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line">Resources</span><i class="mb-2 ml-3 inline-block h-[7px] w-[7px] rotate-45 transform border-b-[1.5px] border-l-0 border-r-[1.5px] border-t-0 border-solid border-grey-40 group-hover:relative group-hover:top-2 group-hover:-rotate-[135deg] decoration-theme-primary underline-offset-8 hover:underline"></i></button><div role="region" aria-labelledby="86ef58c39bfe" class="absolute left-0 top-full z-50 filter-dropshadow hidden"><div class="border-stroke bg-primary mt-2 max-h-mega-nav overflow-y-auto rounded-lg border"><div class="flex"><div class="flex w-[400px] flex-col gap-6 p-6 bg-secondary"><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Using Aiven</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" href="https://aiven.io/docs" aria-label="Documentation"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Documentation<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="-rotate-45 text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" href="https://status.aiven.io/" aria-label="Incident status updates"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Incident status updates<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="-rotate-45 text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" href="https://ideas.aiven.io" aria-label="Aiven Ideas"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Aiven Ideas<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="-rotate-45 text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></p><p class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current text-secondary group-hover:text-primary whitespace-pre-line">Product ideas and public roadmap</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Changelog" data-discover="true" href="/changelog"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Changelog</p></div></a></li></ul></div></div><div class="flex w-[400px] flex-col gap-6 p-6"><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Discover</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Events" data-discover="true" href="/events"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Events</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Developer center" data-discover="true" href="/developer"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Developer center</p><p class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current text-secondary group-hover:text-primary whitespace-pre-line">Tutorials and deep dives</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Resource library" data-discover="true" href="/resources"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Resource library</p><p class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current text-secondary group-hover:text-primary whitespace-pre-line">Ebooks, videos and more</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Blog" data-discover="true" href="/blog"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Blog</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Glossary" data-discover="true" href="/glossary"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Glossary</p></div></a></li><li><a class="group flex flex-col gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Join the Aiven Community" data-discover="true" href="/community"><div><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-navigation mr-4 whitespace-pre-line">Join the Aiven Community<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="ml-2 inline-block text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></div></a></li></ul></div></div><div class="flex w-[400px] flex-col gap-6 p-6"><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Free tools</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL Optimizer" data-discover="true" href="/tools/sql-query-optimizer"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL Optimizer</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL Formatter" data-discover="true" href="/tools/sql-formatter"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL Formatter</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL Syntax Checker" data-discover="true" href="/tools/sql-syntax-checker"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL Syntax Checker</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL to Text" data-discover="true" href="/tools/sql-to-text"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL to Text</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Text to SQL" data-discover="true" href="/tools/text-to-sql"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Text to SQL</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL Minifier" data-discover="true" href="/tools/sql-minifier"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL Minifier</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL Compare" data-discover="true" href="/tools/sql-compare"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL Compare</p></div></a></li><li><a class="group flex flex-col gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="View all tools" data-discover="true" href="/tools"><div><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-navigation mr-4 whitespace-pre-line">View all tools<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="ml-2 inline-block text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></div></a></li></ul></div></div></div></div></div></div><div class="flex h-full items-center"><button id="4637606471c5" aria-expanded="false" class="group relative flex items-center px-3 py-4 decoration-theme-primary underline-offset-8 hover:underline"><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current whitespace-pre-line">Company</span><i class="mb-2 ml-3 inline-block h-[7px] w-[7px] rotate-45 transform border-b-[1.5px] border-l-0 border-r-[1.5px] border-t-0 border-solid border-grey-40 group-hover:relative group-hover:top-2 group-hover:-rotate-[135deg] decoration-theme-primary underline-offset-8 hover:underline"></i></button><div role="region" aria-labelledby="4637606471c5" class="absolute left-0 top-full z-50 filter-dropshadow hidden"><div class="border-stroke bg-primary mt-2 max-h-mega-nav overflow-y-auto rounded-lg border"><div class="flex"><div class="flex w-[400px] flex-col gap-6 p-6 bg-secondary"><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">About</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="About Aiven" data-discover="true" href="/about"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">About Aiven</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Our open source commitment" data-discover="true" href="/open-source"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Our open source commitment</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Sustainability" data-discover="true" href="/sustainability"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Sustainability</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Press" data-discover="true" href="/press"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Press</p></div></a></li><li><a class="group flex flex-col gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Contact us" data-discover="true" href="/contact"><div><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-navigation mr-4 whitespace-pre-line">Contact us<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="ml-2 inline-block text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" 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OpenSearch®</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Aiven for Metrics" data-discover="true" href="/metrics"><img aria-hidden="true" loading="lazy" width="24px" height="24px" class="h-6 w-6 rounded-full object-cover" src="https://cdn.sanity.io/images/sczeoy4w/production/85dd452da136a8d9c34d5d317508de811aa34662-48x48.svg?w=24&q=80&fit=max&auto=format&dpr=1.5" alt="" title=""/><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Aiven for Metrics</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Aiven for Grafana®" data-discover="true" href="/grafana"><img aria-hidden="true" loading="lazy" width="24px" height="24px" class="h-6 w-6 rounded-full object-cover" src="https://cdn.sanity.io/images/sczeoy4w/production/6ae9b34c7ca56664b6e217e40c0b3e6948de81d3-64x64.svg?w=24&q=80&fit=max&auto=format&dpr=1.5" alt="" title=""/><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Aiven for Grafana®</p></div></a></li></ul></div></div></div></div><div><button id="mobile-1aa58a277828" aria-expanded="false" class="flex w-full items-center hover:bg-secondary justify-between pl-6 pr-7 py-5"><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Solutions</span><svg height="8px" width="10px" viewBox="0 0 13 8" xmlns="http://www.w3.org/2000/svg" class="-rotate-90 text-current" aria-hidden="true"><path d="M5.95288 7.16797C6.06226 7.33203 6.22632 7.38672 6.41772 7.38672C6.58179 7.38672 6.74585 7.33203 6.88257 7.16797L12.1873 1.86328C12.2966 1.75391 12.3787 1.58984 12.3787 1.39844C12.3787 1.23438 12.2966 1.07031 12.1873 0.933594L11.5857 0.332031C11.449 0.222656 11.2849 0.140625 11.1208 0.140625C10.9294 0.140625 10.7654 0.195312 10.656 0.304688L6.41772 4.54297L2.17944 0.304688C2.04272 0.195312 1.87866 0.140625 1.7146 0.140625C1.52319 0.140625 1.35913 0.222656 1.24976 0.332031L0.648193 0.933594C0.511475 1.07031 0.456787 1.23438 0.456787 1.39844C0.456787 1.58984 0.511475 1.75391 0.648193 1.86328L5.95288 7.16797Z" fill="currentColor"></path></svg></button><div role="region" aria-labelledby="mobile-1aa58a277828" aria-hidden="true" class="fixed bottom-0 left-0 right-0 top-mobile-nav z-20 overflow-y-scroll bg-[white] transition-all duration-300 ease-out invisible translate-x-full"><div class="sticky top-0 bg-[white]"><button class="border-stroke hover:bg-secondary flex w-full items-center gap-4 border-b px-7 py-6"><svg height="16" width="16" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="rotate-180 text-current" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Solutions</span></button></div><div class="flex flex-col gap-6 px-8 py-6"><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Use cases</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="AI" data-discover="true" href="/solutions/aiven-for-ai"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">AI</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="AI database optimization" data-discover="true" href="/solutions/aiven-ai-database-optimizer"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">AI database optimization</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Vector databases" data-discover="true" href="/solutions/aiven-for-vector-databases"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Vector databases</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Event streaming" data-discover="true" href="/solutions/aiven-for-streaming"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Event streaming</p></div></a></li><li><a class="group flex flex-col gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="View all solutions" data-discover="true" href="/solutions"><div><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-navigation mr-4 whitespace-pre-line">View all solutions<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="ml-2 inline-block text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></div></a></li></ul></div><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Industries</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Retail" data-discover="true" href="/solutions/aiven-for-retail"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Retail</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Software" data-discover="true" href="/solutions/aiven-for-software"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Software</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Fintech" data-discover="true" href="/solutions/aiven-for-fintech"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Fintech</p></div></a></li><li><a class="group flex flex-col gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="View all case studies" data-discover="true" href="/case-studies"><div><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-navigation mr-4 whitespace-pre-line">View all case studies<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="ml-2 inline-block text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></div></a></li></ul></div><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">For Enterprise</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Expert services" data-discover="true" href="/expert-services"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Expert services</p></div></a></li></ul></div><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">For Startup</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Cluster startup program" data-discover="true" href="/cluster"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Cluster startup program</p></div></a></li></ul></div><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">For Partners</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Partners" data-discover="true" href="/partners"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Partners</p></div></a></li></ul></div></div></div></div><div><button id="mobile-86ef58c39bfe" aria-expanded="false" class="flex w-full items-center hover:bg-secondary justify-between pl-6 pr-7 py-5"><span class="font-body text-sm md:text-base 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top-mobile-nav z-20 overflow-y-scroll bg-[white] transition-all duration-300 ease-out invisible translate-x-full"><div class="sticky top-0 bg-[white]"><button class="border-stroke hover:bg-secondary flex w-full items-center gap-4 border-b px-7 py-6"><svg height="16" width="16" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="rotate-180 text-current" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Resources</span></button></div><div class="flex flex-col gap-6 px-8 py-6"><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Using Aiven</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" href="https://aiven.io/docs" aria-label="Documentation"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Documentation<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="-rotate-45 text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" href="https://status.aiven.io/" aria-label="Incident status updates"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Incident status updates<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="-rotate-45 text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" href="https://ideas.aiven.io" aria-label="Aiven Ideas"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Aiven Ideas<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="-rotate-45 text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></p><p class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current text-secondary group-hover:text-primary whitespace-pre-line">Product ideas and public roadmap</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Changelog" data-discover="true" href="/changelog"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Changelog</p></div></a></li></ul></div><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Discover</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Events" data-discover="true" href="/events"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Events</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Developer center" data-discover="true" href="/developer"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Developer center</p><p class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current text-secondary group-hover:text-primary whitespace-pre-line">Tutorials and deep dives</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Resource library" data-discover="true" href="/resources"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Resource library</p><p class="font-body text-xs md:text-sm leading-[1.5] font-normal text-current text-secondary group-hover:text-primary whitespace-pre-line">Ebooks, videos and more</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Blog" data-discover="true" href="/blog"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Blog</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Glossary" data-discover="true" href="/glossary"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Glossary</p></div></a></li><li><a class="group flex flex-col gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Join the Aiven Community" data-discover="true" href="/community"><div><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-navigation mr-4 whitespace-pre-line">Join the Aiven Community<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="ml-2 inline-block text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></div></a></li></ul></div><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">Free tools</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL Optimizer" data-discover="true" href="/tools/sql-query-optimizer"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL Optimizer</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL Formatter" data-discover="true" href="/tools/sql-formatter"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL Formatter</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL Syntax Checker" data-discover="true" href="/tools/sql-syntax-checker"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL Syntax Checker</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL to Text" data-discover="true" href="/tools/sql-to-text"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL to Text</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Text to SQL" data-discover="true" href="/tools/text-to-sql"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Text to SQL</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL Minifier" data-discover="true" href="/tools/sql-minifier"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL Minifier</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="SQL Compare" data-discover="true" href="/tools/sql-compare"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">SQL Compare</p></div></a></li><li><a class="group flex flex-col gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="View all tools" data-discover="true" href="/tools"><div><span class="font-body text-xs md:text-sm leading-[1.5] font-medium text-navigation mr-4 whitespace-pre-line">View all tools<svg height="14" width="14" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="ml-2 inline-block text-theme-primary" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></div></a></li></ul></div></div></div></div><div><button id="mobile-4637606471c5" aria-expanded="false" class="flex w-full items-center hover:bg-secondary justify-between pl-6 pr-7 py-5"><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Company</span><svg height="8px" width="10px" viewBox="0 0 13 8" xmlns="http://www.w3.org/2000/svg" class="-rotate-90 text-current" aria-hidden="true"><path d="M5.95288 7.16797C6.06226 7.33203 6.22632 7.38672 6.41772 7.38672C6.58179 7.38672 6.74585 7.33203 6.88257 7.16797L12.1873 1.86328C12.2966 1.75391 12.3787 1.58984 12.3787 1.39844C12.3787 1.23438 12.2966 1.07031 12.1873 0.933594L11.5857 0.332031C11.449 0.222656 11.2849 0.140625 11.1208 0.140625C10.9294 0.140625 10.7654 0.195312 10.656 0.304688L6.41772 4.54297L2.17944 0.304688C2.04272 0.195312 1.87866 0.140625 1.7146 0.140625C1.52319 0.140625 1.35913 0.222656 1.24976 0.332031L0.648193 0.933594C0.511475 1.07031 0.456787 1.23438 0.456787 1.39844C0.456787 1.58984 0.511475 1.75391 0.648193 1.86328L5.95288 7.16797Z" fill="currentColor"></path></svg></button><div role="region" aria-labelledby="mobile-4637606471c5" aria-hidden="true" class="fixed bottom-0 left-0 right-0 top-mobile-nav z-20 overflow-y-scroll bg-[white] transition-all duration-300 ease-out invisible translate-x-full"><div class="sticky top-0 bg-[white]"><button class="border-stroke hover:bg-secondary flex w-full items-center gap-4 border-b px-7 py-6"><svg height="16" width="16" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" class="rotate-180 text-current" aria-hidden="true"><path d="M2.66669 8H13.3334m0 0L9.33335 4m4.00005 4-4.00005 4" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Company</span></button></div><div class="flex flex-col gap-6 px-8 py-6"><div><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-theme-secondary mb-3 whitespace-pre-line">About</p><ul><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="About Aiven" data-discover="true" href="/about"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">About Aiven</p></div></a></li><li><a class="group flex gap-3 rounded-lg p-3 hover:bg-grey-5 [&>*]:pointer-events-none" aria-label="Our open source commitment" data-discover="true" href="/open-source"><div><p class="font-body text-xs md:text-sm leading-[1.5] font-medium text-current mb-1 inline-flex items-center gap-2 whitespace-pre-line">Our open source commitment</p></div></a></li><li><a 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19.83 18.09 20 18.5 20C19.33 20 20 19.33 20 18.5C20 18.09 19.83 17.71 19.56 17.44ZM8 14C4.69 14 2 11.31 2 8C2 4.69 4.69 2 8 2C11.31 2 14 4.69 14 8C14 11.31 11.31 14 8 14Z" fill="currentColor"></path></svg></button><form role="search" aria-label="Global" data-discover="true" action="/" method="get"><div style="position:absolute;left:-9999px" aria-hidden="true"><label>Please leave this field blank<input class="border-stroke border" type="text" tabindex="-1" autoComplete="off" name="language__option"/></label></div><div class="fixed left-6 right-6 top-3 overflow-hidden transition-[width] ease-in lg:absolute lg:left-auto lg:right-0 lg:top-0 !w-0 !p-0"></div></form></div></div></nav></div></header><nav aria-label="Secondary" class="border-stroke bg-secondary h-nav-secondary w-full border-b"><div class="mx-auto max-w-container-with-padding flex h-full justify-between"><div class="hidden px-5 xl:flex"><div class="relative flex items-center gap-3"><a class="relative z-40 hover:text-primary 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text-current whitespace-pre-line">Privacy policy</span></a><a class="block w-full gap-2 px-6 py-5 text-left decoration-theme-primary underline-offset-8 hover:underline [&>*]:pointer-events-none" data-discover="true" href="/cookies"><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Cookie policy</span></a><a class="block w-full gap-2 px-6 py-5 text-left decoration-theme-primary underline-offset-8 hover:underline [&>*]:pointer-events-none" data-discover="true" href="/subprocessors"><span class="font-body text-sm md:text-base leading-[1.5] font-medium text-current whitespace-pre-line">Subprocessors & subcontractors</span></a></div></div></div></div></div></nav></div><main tabindex="-1" id="main" role="main"><div><div class="overflow-hidden bg-theme-secondary bg-no-repeat"><div class="mx-auto max-w-container-with-padding px-layout2 py-layout3 md:py-layout6"><div class="mx-auto max-w-[1000px] text-center"><p class="font-body text-xs leading-[1.5] tracking-[0.1em] uppercase font-medium text-secondary mb-5 whitespace-pre-line">Jun 5, 2022</p><h1 class="font-heading text-3xl md:text-5xl leading-[1.25] -tracking-[0.02em] font-semibold text-primary whitespace-pre-line">Aiven Service Level Agreement</h1><p class="font-body text-md md:text-lg leading-[1.375] tracking-normal font-normal text-secondary my-6 whitespace-pre-line">Our Service Commitment</p></div></div></div><div class="mx-auto max-w-container-with-padding px-layout2 py-layout3 md:py-layout6 page-terms !max-w-content"><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">Aiven is committed to providing fault-resilient database and messaging services with automatic recovery and self-healing capabilities. Aiven’s automated management software and skilled personnel are monitoring and managing all Cloud Services and will react to system failures, updates, critical security patches, and other anomalies to minimize their impact to the Cloud Services’ availability or performance.</p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">Aiven will provide the Cloud Services with a Monthly Uptime Percentage of at least 99.99% during a calendar month ("<strong>Service Level Objective</strong>" or "<strong>SLO</strong>"). In the event Aiven does not meet the SLO, the Customer will be eligible to receive Service Credits as described below. This Aiven Service Level Agreement ("<strong>SLA</strong>") states the Customer’s sole and exclusive remedy for any failure by Aiven to meet the SLO.</p><h2 class="font-heading text-2xl md:text-3xl leading-[1.375] -tracking-[0.01em] font-semibold text-primary mb-6 mt-9 whitespace-pre-line">Definitions</h2><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">"<strong>Critical Bug</strong>" means a software bug that could potentially cause severe negative impact on the service, such as customer service data corruption or unavailability of the primary functions of the service.</p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">"<strong>Security Update</strong>" means a fix to a known security vulnerability that could be used to compromise the service level provided, work around the service access controls or in other way negatively affect the service.</p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">"<strong>Downtime</strong>" means a period of time when the Cloud Services have no external connectivity. </p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">"<strong>Downtime Period</strong>" means a period of one or more consecutive minutes of Downtime. Partial minutes or intermittent Downtime for a period of less than one minute will not be counted as any Downtime Periods.</p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">"<strong>Monthly Uptime Percentage</strong>" means the total number of minutes in a calendar month, minus the aggregate number of minutes of Downtime of all Downtime Periods taking place during the month, divided by the total number of minutes in the month.</p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">"<strong>Periodic Maintenance Update</strong>" means the maintenance updates applied to the Cloud Service during a maintenance window. Aiven shall inform the Customer of any Periodic Maintenance Updates at least seven (7) days in advance and will use its reasonable efforts to minimize the impact on the Cloud Services. Periodic Maintenance Updates do not typically cause any noticeable impact on the Cloud Services but may sometimes cause a short period of lower service performance or Downtime which shall not exceed 1 hour.</p><h2 class="font-heading text-2xl md:text-3xl leading-[1.375] -tracking-[0.01em] font-semibold text-primary mb-6 mt-9 whitespace-pre-line">Service Credits</h2><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">If the Downtime is caused by a failure in Aiven's software or operations, the Cloud Services of Startup, Business and Premium levels are provided with the Service Credits covering thirty (30) times the amount of the Downtime Period that exceeds the amount of the Downtime Period allowed by the SLO. The amount of the Service Credits provided to the Customer for Downtime Periods having taken place during a calendar month may not exceed in aggregate the value of the fees charged from the Customer for the same Cloud Services during the three (3) preceding calendar months.</p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">All Downtime Periods and applicable free Service Credits are calculated by Aiven. If a dispute arises with respect to the amount of the Service Credits to be provided to the Customer, Aiven will make a determination in good faith based on its system logs, monitoring reports, configuration records, and other available information, which Aiven will make available for auditing by the Customer at the Customer’s request. </p><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">The Service Credits will be provided in the form of a credit applied to future use of the Cloud Services and will be applied to the use of the Cloud Services taking place within ninety (90) days of the provision of the Service Credit, after which period any unused Service Credits shall expire without any further compensation. The Service Credits may not be transferred or exchanged for cash or other forms of payment.</p><h2 class="font-heading text-2xl md:text-3xl leading-[1.375] -tracking-[0.01em] font-semibold text-primary mb-6 mt-9 whitespace-pre-line">Exemptions</h2><p class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0 whitespace-pre-line">The Downtime caused by the following events shall not be taken into account when calculating the Monthly Uptime Percentage:</p><ol class="my-5 list-decimal pl-7 text-left marker:text-primary"><li class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0">Caused by factors outside of Aiven’s reasonable control, including any force majeure event and hostile actions by third parties such as denial-of-service attacks;</li><li class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0">Downtime caused by the use of Beta Services and/or Beta Features;</li><li class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0">Periodic Maintenance Updates, which shall not occur more often than once (1) per calendar month;</li><li class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0">Critical Bug fixes and Security Updates;</li><li class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0">Customer-generated service system load (network requests, client queries, storage usage) that exceed the resource-based capabilities (network traffic, cpu usage, memory usage, disk usage) of the given service plan level; </li><li class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0">Failures or termination of the virtual machines or related services by subcontractors or Subprocessors used by Aiven to implement the Cloud Services; and</li><li class="font-body text-sm md:text-base leading-[1.5] font-normal text-primary mb-5 last:mb-0">Customer modification or termination of critical resources (including operating credentials, the VPC, virtual machines, object storage, networking) utilized by Provider to provide the Cloud Services.</li></ol></div></div></main><footer role="contentinfo" class="dark bg-grey-100"><div class="mx-auto max-w-container-with-padding px-layout2 py-layout3 md:py-layout6"><div class="mb-layout5 flex flex-col justify-between gap-6 lg:flex-row"><div class="flex flex-1 flex-col flex-wrap gap-6 md:flex-row"><div class="basis-full border-b border-grey-40 pb-6 xl:mr-7 xl:flex-shrink xl:flex-grow 2xl:basis-1/6 2xl:border-none 2xl:pb-0"><img aria-hidden="true" loading="lazy" width="140px" height="47px" src="/build/_assets/logo-aiven-white-HP4JYMJ3.svg" alt="Aiven Logo at footer"/><p class="font-body text-xs md:text-sm leading-[1.5] font-normal text-primary pb-6 whitespace-pre-line">Aiven is a data and AI platform that combines open-choice services to rapidly stream, store and serve data 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This Aiven Service Level Agreement (\"","_key":"43967c4b6df54","_type":"span","marks":[]},{"_type":"span","marks":["strong"],"text":"SLA","_key":"43967c4b6df55"},{"_type":"span","marks":[],"text":"\") states the Customer’s sole and exclusive remedy for any failure by Aiven to meet the SLO.","_key":"43967c4b6df56"}],"_type":"block","style":"normal","_key":"a3c778e67693"},{"children":[{"_type":"span","marks":[],"text":"Definitions","_key":"02139a2304510"}],"_type":"block","style":"h2","_key":"ff22ebb78d75","asset":null,"alt":null,"markDefs":[]},{"alt":null,"markDefs":[],"children":[{"marks":[],"text":"\"","_key":"2b6d1c0164a20","_type":"span"},{"_key":"2b6d1c0164a21","_type":"span","marks":["strong"],"text":"Critical Bug"},{"_key":"2b6d1c0164a22","_type":"span","marks":[],"text":"\" means a software bug that could potentially cause severe negative impact on the service, such as customer service data corruption or unavailability of the primary functions of the service."}],"_type":"block","style":"normal","_key":"44a97ef6ad1e","asset":null},{"asset":null,"alt":null,"_type":"block","style":"normal","_key":"0e5e7bc42117","markDefs":[],"children":[{"_type":"span","marks":[],"text":"\"","_key":"c228835cafe9"},{"marks":["strong"],"text":"Security Update","_key":"2b6d1c0164a23","_type":"span"},{"marks":[],"text":"\" means a fix to a known security vulnerability that could be used to compromise the service level provided, work around the service access controls or in other way negatively affect the service.","_key":"2b6d1c0164a24","_type":"span"}]},{"alt":null,"_type":"block","style":"normal","_key":"1bacee83321e","markDefs":[],"children":[{"_type":"span","marks":[],"text":"\"","_key":"7aadeccb8223"},{"_type":"span","marks":["strong"],"text":"Downtime","_key":"2b6d1c0164a25"},{"_type":"span","marks":[],"text":"\" means a period of time when the Cloud Services have no external connectivity. ","_key":"2b6d1c0164a26"}],"asset":null},{"_type":"block","style":"normal","_key":"b1a1aff54548","asset":null,"alt":null,"markDefs":[],"children":[{"_type":"span","marks":[],"text":"\"","_key":"a8c473e945cf"},{"_type":"span","marks":["strong"],"text":"Downtime Period","_key":"2b6d1c0164a27"},{"marks":[],"text":"\" means a period of one or more consecutive minutes of Downtime. Partial minutes or intermittent Downtime for a period of less than one minute will not be counted as any Downtime Periods.","_key":"2b6d1c0164a28","_type":"span"}]},{"style":"normal","asset":null,"alt":null,"_key":"aadca3df2667","markDefs":[],"children":[{"marks":[],"text":"\"","_key":"00e4615ffb4b","_type":"span"},{"_type":"span","marks":["strong"],"text":"Monthly Uptime Percentage","_key":"2b6d1c0164a29"},{"_type":"span","marks":[],"text":"\" means the total number of minutes in a calendar month, minus the aggregate number of minutes of Downtime of all Downtime Periods taking place during the month, divided by the total number of minutes in the month.","_key":"2b6d1c0164a210"}],"_type":"block"},{"asset":null,"alt":null,"_key":"74b57174d954","markDefs":[],"children":[{"_type":"span","marks":[],"text":"\"","_key":"1e91515c78aa"},{"_type":"span","marks":["strong"],"text":"Periodic Maintenance Update","_key":"2b6d1c0164a211"},{"marks":[],"text":"\" means the maintenance updates applied to the Cloud Service during a maintenance window. Aiven shall inform the Customer of any Periodic Maintenance Updates at least seven (7) days in advance and will use its reasonable efforts to minimize the impact on the Cloud Services. Periodic Maintenance Updates do not typically cause any noticeable impact on the Cloud Services but may sometimes cause a short period of lower service performance or Downtime which shall not exceed 1 hour.","_key":"2b6d1c0164a212","_type":"span"}],"_type":"block","style":"normal"},{"style":"h2","asset":null,"alt":null,"_key":"2305e8fce66a","markDefs":[],"children":[{"marks":[],"text":"Service Credits","_key":"cdea9a0ab8310","_type":"span"}],"_type":"block"},{"style":"normal","_key":"61b1c40f1141","markDefs":[],"children":[{"_type":"span","marks":[],"text":"If the Downtime is caused by a failure in Aiven's software or operations, the Cloud Services of Startup, Business and Premium levels are provided with the Service Credits covering thirty (30) times the amount of the Downtime Period that exceeds the amount of the Downtime Period allowed by the SLO. The amount of the Service Credits provided to the Customer for Downtime Periods having taken place during a calendar month may not exceed in aggregate the value of the fees charged from the Customer for the same Cloud Services during the three (3) preceding calendar months.","_key":"ccd44b800b840"}],"_type":"block","asset":null,"alt":null},{"asset":null,"alt":null,"children":[{"text":"All Downtime Periods and applicable free Service Credits are calculated by Aiven. If a dispute arises with respect to the amount of the Service Credits to be provided to the Customer, Aiven will make a determination in good faith based on its system logs, monitoring reports, configuration records, and other available information, which Aiven will make available for auditing by the Customer at the Customer’s request. ","_key":"fddfa93a47f3","_type":"span","marks":[]}],"_type":"block","style":"normal","_key":"393861d18762","markDefs":[]},{"asset":null,"alt":null,"markDefs":[],"children":[{"text":"The Service Credits will be provided in the form of a credit applied to future use of the Cloud Services and will be applied to the use of the Cloud Services taking place within ninety (90) days of the provision of the Service Credit, after which period any unused Service Credits shall expire without any further compensation. The Service Credits may not be transferred or exchanged for cash or other forms of payment.","_key":"d740a9ca7153","_type":"span","marks":[]}],"_type":"block","style":"normal","_key":"9915664e05e3"},{"markDefs":[],"children":[{"_type":"span","marks":[],"text":"Exemptions","_key":"b703992bd40e0"}],"asset":null,"alt":null,"_type":"block","style":"h2","_key":"0d4099071a39"},{"children":[{"_type":"span","marks":[],"text":"The Downtime caused by the following events shall not be taken into account when calculating the Monthly Uptime Percentage:","_key":"f960e80055cc0"}],"_type":"block","style":"normal","_key":"dc665e5a96db","asset":null,"alt":null,"markDefs":[]},{"_key":"fe37548f85a8","listItem":"number","asset":null,"alt":null,"_type":"block","style":"normal","level":1,"markDefs":[],"children":[{"_type":"span","marks":[],"text":"Caused by factors outside of Aiven’s reasonable control, including any force majeure event and hostile actions by third parties such as denial-of-service attacks;","_key":"1e4b39f67ea40"}]},{"_key":"bfba3efc43eb","listItem":"number","children":[{"text":"Downtime caused by the use of Beta Services and/or Beta Features;","_key":"c25b1cc0a0670","_type":"span","marks":[]}],"_type":"block","style":"normal","alt":null,"markDefs":[],"level":1,"asset":null},{"listItem":"number","level":1,"asset":null,"alt":null,"_type":"block","style":"normal","_key":"58d8766f8ec7","markDefs":[],"children":[{"_type":"span","marks":[],"text":"Periodic Maintenance Updates, which shall not occur more often than once (1) per calendar month;","_key":"0fcef7d0d1f80"}]},{"children":[{"_type":"span","marks":[],"text":"Critical Bug fixes and Security Updates;","_key":"928aa699f5d90"}],"listItem":"number","markDefs":[],"asset":null,"alt":null,"level":1,"_type":"block","style":"normal","_key":"f8e3301f2d84"},{"_type":"block","listItem":"number","asset":null,"alt":null,"level":1,"style":"normal","_key":"e8cebcaeac1e","markDefs":[],"children":[{"_key":"e4777c08b3130","_type":"span","marks":[],"text":"Customer-generated service system load (network requests, client queries, storage usage) that exceed the resource-based capabilities (network traffic, cpu usage, memory usage, disk usage) of the given service plan level; 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